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A stunning Mayan-inspired oasis on the most beautiful strip of Cancun and surrounded on three sides by the bluest Caribbean waters, Hyatt Ziva Cancun is a playful escape for families and couples, where swim-up suites overlook the ocean, a tequila sommelier teaches the art of sipping Mexico’s traditional spirit, and a microbrewery treats you to its own handcrafted beers. Relax in luxurious suites and savour delectable local and international cuisines. It’s all-inclusive and delivered with genuine Service From the Heart™.
Hotel details
Important information
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  • Note that the flight may land at an airport other than the one associated to your destination. Be sure to review this information at the time of booking.

Brochure Erratum(s)

  • Please take note of the following change in our 2016-2017 brochure.
     
    August 12, 2016:
    The hotel is now called "Hyatt Ziva Cancun, featuring Turquoize".
About your Hotel
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Hotel Location

  • Approximately 15 km from Cancun International Airport
  • Beachfront
  • Area: Cancun's Hotel Zone

Hotel Description

  • 547 rooms

Services

  • 3 pool(s)
  • 7 restaurant(s)
  • Fitness center
  • Evening entertainment
  • Spa ($)
  • Doctor on site ($)
  • Laundry services ($)
  • 1 tennis court(s)
  • Accessible for people with restricted mobility
  • Water park
  • WiFi available in :
    • Lobby
    • Pool
    • Room
  • Nurse on site ($)
  • Currency exchange ($)
  • ATM ($)
  • Shuttle service off site ($)
  • Check-in time : 3:00 AM
  • Check-out time : 12:00 PM
  • Shopping centre ($)
  • Babysitting ($)
  • Jewellery store ($)
  • Gift shop ($)
  • Photo shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Convention centre ($)
  • Beauty salon ($)
  • Bike rental ($)
  • Spa services ($)

Beach

  • Private beach
  • Lounge chairs
  • Palapas

Hotel Contact Information

  • Hyatt Ziva Cancun, featuring Turquoize 5*
  • Tel.: 529988815600
Inclusions
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For travel between November 1, 2016 and October 31, 2017

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners unlimited (reservations required)
  • Daily activities program
  • Room service 24-hour
  • Selected international drinks (house wine included)
  • Snacks
  • Buffet breakfast, lunch and dinner
  • Hyatt Zilara Cancun (adult guests only)
  • Service of a representative at destination
HYATT CLUB LEVEL INCLUSIONS *:
  • Priority check-in at the hotel
  • Butler service Personalized
  • Lounge reserved to Hyatt Club members (Hyatt Club Lounge)
  • Exclusive section including the Hyatt Club Level pool
  • Coffee-maker machine in room (Nespresso)
  • Bottle of sparkling wine in room upon arrival
  • Discount 10% on spa and salon services
  • Concierge service Personalized
* Included with "Ziva Club Ocean Front" and "Ziva Club Ocean Front Corner Suite" only

FLIGHTAND HOTEL (no transfers)

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners unlimited (reservations required)
  • Daily activities program
  • Room service 24-hour
  • Selected international drinks (house wine included)
  • Snacks
  • Buffet breakfast, lunch and dinner
  • Hyatt Zilara Cancun (adult guests only)
  • Service of a representative at destination
HYATT CLUB LEVEL INCLUSIONS *:
  • Priority check-in at the hotel
  • Butler service Personalized
  • Lounge reserved to Hyatt Club members (Hyatt Club Lounge)
  • Exclusive section including the Hyatt Club Level pool
  • Coffee-maker machine in room (Nespresso)
  • Bottle of sparkling wine in room upon arrival
  • Discount 10% on spa and salon services
  • Concierge service Personalized
* Included with "Ziva Club Ocean Front" and "Ziva Club Ocean Front Corner Suite" only

HOTEL ONLY

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners unlimited (reservations required)
  • Daily activities program
  • Room service 24-hour
  • Selected international drinks (house wine included)
  • Snacks
  • Buffet breakfast, lunch and dinner
  • Hyatt Zilara Cancun (adult guests only)
  • Service of a representative at destination
HYATT CLUB LEVEL INCLUSIONS *:
  • Priority check-in at the hotel
  • Butler service Personalized
  • Lounge reserved to Hyatt Club members (Hyatt Club Lounge)
  • Exclusive section including the Hyatt Club Level pool
  • Coffee-maker machine in room (Nespresso)
  • Bottle of sparkling wine in room upon arrival
  • Discount 10% on spa and salon services
  • Concierge service Personalized
* Included with "Ziva Club Ocean Front" and "Ziva Club Ocean Front Corner Suite" only
Rooms
Ø
  • For your comfort, each room offers :
  • Ziva Room > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • Size of the room : 45 m²
    • Garden View
    • Up to 4 people :
      • Maximum 2 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Terrace
    • Bathroom with shower only
      • Shower : Regular
      • Bath type : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
  • Ziva Resort View > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • Size of the room : 45 m²
    • Resort View
    • Up to 4 people :
      • Maximum 2 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Balcony
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
  • Ziva Ocean View > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • Size of the room : 45 m²
    • Ocean View
    • Up to 4 people :
      • Maximum 2 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Balcony
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
  • Ziva Ocean Front > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • Size of the room : 45 m²
    • Oceanfront
    • Up to 4 people :
      • Maximum 2 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Balcony
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
  • Ziva Club Ocean Front > Ø

    Inclusions
    • HYATT CLUB LEVEL INCLUSIONS ( 2016-2017)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • Size of the room : 43 m²
    • Oceanfront
    • Up to 4 people :
      • Maximum 2 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Balcony
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • HYATT CLUB LEVEL inclusions
  • Ziva Dolphin View Master > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • Size of the room : 56 m²
    • Dolphin Pool View
    • Up to 4 people :
      • Maximum 2 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Balcony
    • Bathroom with bath only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
  • Ziva Swim-up > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • Ocean View Swim Out
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Terrace
    • Bathroom with shower only
      • Shower : Regular
    • Min age requirement for this category is 13 years old.
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
  • Ziva Pyramid Suites > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • Ocean View
    • Up to 5 people :
      • Maximum 2 adults
      • Maximum 3 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Balcony
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
  • Ziva Ocean Front Master Room > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • Oceanfront
    • Up to 4 people :
      • Maximum 4 adults
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
  • Ziva Sky Swim-up Ocean Front Master Room > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • Size of the room : 65 m²
    • Oceanfront
    • Up to 4 people :
      • Maximum 2 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Balcony
    • Bathroom with shower only
      • Shower : Regular
    • Outside whirlpool
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
  • Ziva Sky Ocean Front Master Room > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • Size of the room : 65 m²
    • Ocean View
    • Up to 4 people :
      • Maximum 2 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Balcony
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool on balcony
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • Video games
  • Ziva Club Ocean Front Corner Suite > Ø

    Inclusions
    • HYATT CLUB LEVEL INCLUSIONS ( 2016-2017)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • Size of the room : 101 m²
    • Oceanfront
    • Up to 4 people :
      • Maximum 2 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Balcony
    • Bathroom with shower or bath
      • Shower : Regular
      • Bath type : Regular
    • Whirlpool on balcony
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • HYATT CLUB LEVEL inclusions
Sports / Activities
Ø

Sports

  • Basketball
  • Non-motorized water sports
  • Snorkeling
  • Volleyball
  • Tennis
    • 1 tennis court(s)

Activities

  • Aerobics
  • Aquafitness
  • Bike tours ($)
  • Cooking lessons
  • Fitness center
  • Games room
  • Yoga
Internet
Ø

WiFi available in :

  • Lobby
  • Pool
  • Room
Restaurants / Bars
Ø
  • This information is for informational purposes only and can change depending of the occupancy and season.
  • Restaurant(s)

    • The Moongate
      Image bar
      • Dinner : À la Carte Asian
      • Evening dress code: Formal
    • Mangiare
      Image bar
      • Lunch : À la Carte Trattoria
      • Dinner : À la Carte Italian
      • Evening dress code: Casual
    • Breeze Grill
      Image bar
      • Breakfast : Continental Breakfast
      • Lunch : Grill
      • Dinner : À la Carte Steakhouse
    • Juana Margarita
      Image bar
      • Lunch : À la Carte Mexican
      • Dinner : À la Carte Mexican
      • Evening dress code: Casual
    • Brasserie
      Image bar
      • Minimum age : 18 years old
      • Dinner : À la Carte French
      • Air conditioning
      • Evening dress code: Formal
    • Mercado
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Evening dress code: Casual
    • Las Olas
      Image bar
      • Breakfast : Continental Breakfast
      • Lunch : À la Carte American
      • Dinner : À la Carte American
      • Evening dress code: Casual
  • Bar(s)

    • Lobby Bar
      Image bar
      • Location : Lobby
      • Opening time : 00:00
      • Closing time : 23:45
      • Local drinks
      • International drinks
    • The Club
      Image bar
      • Lounge
    • Delfines Bar
      Image bar
      • Main Bar
      • Local drinks
      • International drinks
    • La Vista
      Image bar
      • Location : Rooftop
      • Local drinks
      Adult only
    • Coffee Shop
      Image bar
      • Coffee Shop
      Dessert Parlor
    • El Faro Bar
      Image bar
      • Piano Bar
      • Local drinks
      • International drinks
    • La Cantina
      Image bar
      • Trendy Bar
      • Opening time : 12:00
      • Closing time : 22:00
      • Local drinks
      Tequila Bar
    • Cerveceria
      Image bar
      • Sports Bar
      • Local drinks
    • Bar VIP pool
      Image bar
      • Location : Pool
      • Local drinks
      • International drinks
Kids
Ø
  • Water park
  • Babysitting ($)
Spa
Ø

Services ($)

Ratings
0000) 1307 Review(s)
TripAdvisor rating
0000)
TripAdvisor rating : Last 3 reviews
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Returned a week ago and I miss it already! 00000 July 25, 2016

  • We stayed at the Hyatt Ziva in the Pyramid Tower. The rooms were pretty nice, but pretty standard too. There was nothing WOW about it except for the view. We were in the pyramid tower which can face...
  • jeffg500

Beautiful!!!!!!! 00000 July 25, 2016

  • We enjoyed our stay so much at Hyatt Ziva Cancun that we would like to share all the positives that the hotel offers: The hotel itself is amazing. It’s a short walk from your room to the beaches...
  • Jesseslola

Spring Break Perfection! 00000 July 25, 2016

  • The Hyatt Ziva was absolutely PERFECT!! We had an amazing 7 day stay, during April of 2016! Luis Tello and his staff do everything to ensure you have an incredible vacation!! Thank you Luis! Even...
  • 328jackiep
Transat rating
88888
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Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.