The Krystal Cancun Hotel is located beachfront, in the heart of Punta Cancun, close to restaurants, boutiques and bars and approximately 18 km from the Cancun airport.
Hotel details
Important information
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  • Note that the flight may land at an airport other than the one associated to your destination. Be sure to review this information at the time of booking.

Brochure Erratum(s)

  • Please take note of the following change in our 2015-2016 brochure.

    January 27, 2016:
    The hotel offers evening entertainment twice a week.
About your Hotel

Hotel Location

  • Approximately 18 km from Cancun International Airport
  • Beachfront
  • Close to a trendy area
  • Area: Punta Cancun

Hotel Description

  • 453 rooms
  • 3 building(s) of 8 storey(s)
  • Elevator

Services

  • Parking available at the hotel
  • 2 pool(s)
  • 3 restaurant(s)
  • 4 bar(s)
  • Fitness center
  • Playground
  • Evening entertainment
  • Live music
  • Spa ($)
  • Laundry services ($)
  • Accessible for people with restricted mobility
  • Currency exchange ($)
  • Check-in time : 3:00 PM
  • Check-out time : 12:00 PM
  • WiFi available in :
    • Lobby
    • Pool
    • Room
  • Babysitting ($)
  • Gift shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Convention centre ($)
  • Beauty salon ($)
  • Massage ($)
  • Car Rental ($)
Hotel offers evening entertainment twice/week.

Beach

  • Beach Club on site
  • Lounge chairs
  • Palapas
  • Bali Beds

Hotel Contact Information

    Krystal Cancun 4*

  • Boulevard Kukulcan KM 9 Lotes 9 y 9A Zona Hotelera Cancun Quintana Roo Mexico 77500
  • Tel.: 9988489800
  • Fax : 9988489813
Rooms
  • For your comfort, each room offers :
  • Room

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 34 m²
    • Street View
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Extra bed ($, on request)
    • Crib (on request)
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • WiFi (free)
    • Mini-bar restocked daily (water and soft drinks)
  • Deluxe Room Ocean View

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 34 m²
    • Ocean View
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Extra bed ($, on request)
    • Crib (on request)
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • WiFi (free)
    • Mini-bar restocked daily (water, soft drinks and beer)
  • Krystal Club

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 32 m²
    • Ocean View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Extra bed ($, on request)
    • Crib (on request)
    • Balcony
    • Bathroom with shower only
      • Shower : Rain
    • Individual air-conditioning
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • CRYSTAL CLUB inclusions
    • Continental breakfast (in the Krystal Club lounge)
    • Massage discount (20 % )
    • Select international brand drinks
    • Separate check-in
    • WiFi
    • Discount (15 % at El Mortero Restaurant)
    • Daily (coffee and pastries during the day)
    • Hors d'oeuvres (and house wine in the evening in the Krystal Club lounge)
    • Complimentary (access to Fitness Center)
    • Mini-bar restocked daily (water, soft drinks and beer)
Inclusions

For travel between November 1, 2015 and October 31, 2016

Package

ALL INCLUSIVE (AI) MEAL PLAN :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

In short, everything you need for a fabulous vacation.

 

GENERAL INCLUSIONS :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners once a week, reservations required
  • Daily activities program
  • Daily sports
  • Domestic drinks unlimited, house wine included
  • Evening entertainment twice/week
  • Mini-bar restocked daily (water and soft drinks)
  • Room service 24 hour (service charge, $ is applicable to each call)
  • Select international brand drinks
  • Snacks
  • Buffet breakfast, lunch and dinner
  • Service of a representative at destination
  • Honeymoon package
KRYSTAL CLUB INCLUSIONS :
  • Separate check-in
  • Continental breakfast in the Krystal Club Lounge
  • Daily coffee, hors d'oeuvres and house wine in the evening at the Krystal Club Lounge
  • Massage discount of 20%
HONEYMOON PACKAGE INCLUSIONS :

Hotel only

ALL INCLUSIVE (AI) MEAL PLAN :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

In short, everything you need for a fabulous vacation.

 

GENERAL INCLUSIONS :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners once a week, reservations required
  • Daily activities program
  • Daily sports
  • Domestic drinks unlimited, house wine included
  • Evening entertainment twice/week
  • Mini-bar restocked daily (water and soft drinks)
  • Room service 24 hour (service charge, $ is applicable to each call)
  • Select international brand drinks
  • Snacks
  • Buffet breakfast, lunch and dinner
  • Service of a representative at destination
  • Honeymoon package
KRYSTAL CLUB INCLUSIONS :
  • Separate check-in
  • Continental breakfast in the Krystal Club Lounge
  • Daily coffee, hors d'oeuvres and house wine in the evening at the Krystal Club Lounge
  • Massage discount of 20%
HONEYMOON PACKAGE INCLUSIONS :

For travel between November 1, 2016 and October 31, 2017

Package

ALL INCLUSIVE (AI) MEAL PLAN :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

In short, everything you need for a fabulous vacation.

 

GENERAL INCLUSIONS :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (1/ week, reservations required)
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Evening entertainment twice/week
  • Mini-bar restocked daily (water and soft drinks)
  • Room service 24 hour (service charge, $ is applicable to each call)
  • Select international brand drinks (unlimited, house wine included)
  • Snacks
  • Buffet breakfast, lunch and dinner (daily)
  • Service of a representative at destination
  • Honeymoon package
KRYSTAL CLUB INCLUSIONS :
  • Separate check-in
  • Continental breakfast in the Krystal Club Lounge
  • Daily coffee, hors d'oeuvres and house wine in the evening at the Krystal Club Lounge
  • Massage discount of 20%
HONEYMOON PACKAGE INCLUSIONS :

Hotel only

ALL INCLUSIVE (AI) MEAL PLAN :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

In short, everything you need for a fabulous vacation.

 

GENERAL INCLUSIONS :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (1/ week, reservations required)
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Evening entertainment twice/week
  • Mini-bar restocked daily (water and soft drinks)
  • Room service 24 hour (service charge, $ is applicable to each call)
  • Select international brand drinks (unlimited, house wine included)
  • Snacks
  • Buffet breakfast, lunch and dinner (daily)
  • Service of a representative at destination
  • Honeymoon package
KRYSTAL CLUB INCLUSIONS :
  • Separate check-in
  • Continental breakfast in the Krystal Club Lounge
  • Daily coffee, hors d'oeuvres and house wine in the evening at the Krystal Club Lounge
  • Massage discount of 20%
HONEYMOON PACKAGE INCLUSIONS :

Sports / Activities

Sports

  • Motorized water sports ($)
  • Non-motorized water sports
  • Snorkeling
  • Volleyball

Activities

  • Fitness center
  • Jacuzzi
  • Pedal boats
  • Ping-pong
  • Pool tables
Internet

WiFi available in :

    • Lobby
    • Pool
    • Room
Restaurants / Bars
  • This information is for informational purposes only and can change depending of the occupancy and season.
  • Restaurant(s)
    • El Mortero
      Image bar
      • Dinner : À la Carte Mexican
      • Reservation required
      • Evening dress code: Formal
    • Aquamarina
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Reservation required
    • Las Velas
      Image bar
      • Lunch : Buffet Restaurant
      • Reservation required
  • Bar(s)
    • Lobby bar
      Image bar
      • Location : Lobby
      • Opening time : 10:00
      • Closing time : 00:00
      • Local drinks
    • Cascada Bar
      Image bar
      • Location : Swim-up
      • Opening time : 11:00
      • Closing time : 18:00
      • Local drinks
    • Beach bar
      Image bar
      • Location : Beach
      • Opening time : 11:00
      • Closing time : 17:00
      • Local drinks
    • Swim up bar
      Image bar
      • Location : Swim-up
      • Opening time : 11:00
      • Closing time : 17:00
      • Local drinks
Kids
  • Kids' Club (ages 5 to 12)
  • 1 kids pool(s)
  • Playground
  • Babysitting ($)
Spa

Services ($)

  • Massage
  • Sauna
Wedding / Honeymoon

Free honeymoon package


  • A honeymoon note must be stated in booking at the time of the reservation and a proof of marriage must be presented at check-in.

Wedding package ($)


Special offers
  • 2 children under 5 stay and eat free (2015-2016)

  • 2 children under 5 stay and eat free (2016-2017)

Ratings
000)¼ 3633 Review(s)
TripAdvisor rating
000)¼
TripAdvisor rating : Last 3 reviews

NOT WORTH IT 00¼¼¼ May 21, 2016

  • First of all, I have worked in customer service so I give everyone the benefit of the doubt. Everyone makes mistakes, but it was one thing after another. 1)We get to the hotel to check in and the...
  • blsimpson1007

Ok Hotel for my first time 000¼¼ May 21, 2016

  • Krystal hotel was okay I didn't find the staff to inviting or friendly at all. The buffet food was mediocre. The options for restaurants are better such as El Mortero. But honestly when I got home I...
  • Msknowit143

Worth the money and experiences with friendly staff all around. 0000¼ May 19, 2016

  • Ethan is the man to talk to made check out smooth, very friendly (good English) not to mention he will go out of his way to make your life easier. Ethan was amazing, Cedrick hooked me up with a club...
  • B494ZZchristiana
Transat rating 8888²

Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.
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