Transat is us

Amy Ellis’s warm voice and natural curiosity leave a lasting impression. Talking to her, you understand quite quickly that this Reservations Agent is equally as interested in finding out more about the person she’s talking to as she is in selling a product. “Customers call because they trust us; that’s why I listen to them and talk frankly,” she explains.

“I love helping them organize their trips,” she adds with the exuberance of her 29 years. “It’s almost as exciting as if I were travelling myself.”

She asks her customers questions about their age, level of physical fitness and tastes in order to be able to suggest trips that suit their needs. “For instance, if they are older and would rather travel by train, I suggest the Rocky Mountaineer, a railway service that the British really appreciate,” she explains.

Amy answers at least 100 calls a day. Some customers are only calling to book flights, but others don’t know exactly what they want and appreciate her opinion. 

Born in London, England, she started learning about the travel industry while working as a receptionist. She took a tourism management course at South Bank University in London for four years. Her personal travel experiences are varied; they range from trips to seaside resorts to more exotic adventures.