Transat is us

Donna Glover had an “Aha!” moment when, as a young travel consultant in 1989, she realized the incomparable value of interacting with clients.

“I asked myself ‘why the heck did I go to school?’ ” she says, now manager of Marlin Travel’s Bayshore and Orleans branches in the Ottawa area. “There’s so much I learned at my job from just dealing with people.”

Nearly 20 years after she finished her travel and tourism studies and started her first job with Marlin Travel, her dedication to both the people she supervises and the clients she deals with has made her one of Transat’s standout employees.

She enjoys the challenges of problem-solving, motivating sales people and answering 50 to 100 emails on some days. “Everybody has different experiences so I go in with an open-mind and I’m always learning.” Donna shuttles between the two branches, working with six people in each office. “The business is always changing, but there are great people in both branches and I really like working with them. It’s very rewarding.”

Donna is proud to be part of the Transat team. “We’re the largest travel network in Canada and among the best in the industry,” she says.   “Years ago, we were just order-takers for people wanting that property they saw in a brochure. Now we take away people’s Internet worries. We just tell people ‘Don’t worry, relax. We’ll take care of everything.’ ”

Donna has gone on some amazing trips, like the cruise she took in the Mediterranean last year and the holiday she hopes to take this year in Jamaica.