Transat is us

She’s excited by new experiences and empowered by tackling challenges. Isabelle Boulanger, an employee of Transat Tours Canada since 1993, doesn’t like staying in the comfort zone too long. With a diploma in Tourism and Travel from LaSalle College, she has served respectively as a Sales Representative, Reservations Agent, Co-ordinator, Supervisor and, today, as a Director managing the budget and human resources of the Customer Contact Centre, which answers calls from thousands of Canadian travel agents.

Her career path at Transat was not unusual. “You can climb the ladder quickly if you’re ready to learn new things and roll up your sleeves,” she notes.

Isabelle has shown many times that she’s up for a challenge, particularly during the integration of two Transat teams. “We had to centralize the reservations services and unify the working methods of two different teams,” she says, adding: “It was very exciting!” She also oversaw the development and implementation of several technological tools, including the online cruise reservation system. She also collaborated on a call virtualization project.

Her greatest challenge on a day-to-day basis is motivating her 140 employees, who answer an average of more than 2,500 calls daily. “For me, the important thing is creating a pleasant working environment, based on open communication. And I think we succeed. When it’s time for people to leave, they always tell me they’re happy to be taking on new challenges, but that they’ll miss the atmosphere at the Centre.”