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The Moon Palace Jamaica Grande Resort Spa Hotel is located beachfront in Ocho Rios, 110 km from the airport and five minutes from downtown Ocho Rios.
Hotel details
Important information
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About your Hotel
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Hotel Location

  • Approximately 110 km from Sangster International Airport - Jamaica
  • Beachfront
  • Area: Ocho Rios
  • Metro:
  • District:

Hotel Description

  • 705 rooms

Services

  • Rooms for family of 5 or more
  • Parking available at the hotel
  • 4 pool(s)
  • 5 restaurant(s)
  • 6 bar(s)
  • Disco
  • Fitness center
  • Internet business center
  • Evening entertainment
  • Dolphinarium ($)
  • Spa
  • Doctor on site ($)
  • Laundry services ($)
  • Accessible for people with restricted mobility
  • WiFi available in :
    • Lobby
    • Pool
    • Room
  • Nurse on site ($)
  • Currency exchange ($)
  • ATM ($)
  • Jewellery store ($)
  • Gift shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Convention centre ($)
  • Beauty salon ($)
  • Spa services ($)

Beach

  • Private beach
  • Beach Club on site
  • Beach Club (facilities on the beach) : Yes (included)

Hotel Contact Information

  • Moon Palace Jamaica Grande Resort & Spa 5*
  • Jamaica Grande, Ocho Rios, Jamaica
  • Tel.: 1 (888) 774 0040
Inclusions
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For travel between November 1, 2016 and October 31, 2017

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited)
  • Daily activities program
  • Evening entertainment
  • In-room liquor dispenser with rum, vodka, tequila and whisky
  • Mini-bar restocked daily (water, soft drinks, juice and beer)
  • Room service available 24-hour
  • Snacks
  • Buffet breakfast, lunch and dinner
  • Service of a representative at destination
Distinction Collection inclusions :
  • Direct transfer between the airport and hotel (package only)
  • À la carte dinners (additional guaranteed reservations may apply)
  • Welcome cocktail upon arrival
  • Mini-bar restocked daily
  • Selected international drinks (unlimited)
  • Safety deposit box (free)
  • Cool Towel upon arrival
  • Bathrobes and slippers in room
  • Beach towels in room
  • WiFi (free in the lobby (some restrictions may apply))
Family Collection inclusions *:
  • Part of: Cool for Teens
  • Children's entertainment
  • Equipment for kids
  • Kids' Club
  • Free seat selection for kids exclusive to Air Transat Kids Club members (some restrictions may apply)
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only) exclusive to Air Transat Kids Club members (some restrictions may apply)
  • Accommodation for families of five or more
* Included with "Partial Ocean View Crystal Club", "Ocean View Crystal Club" and "Family Deluxe Crystal Club" only
Crystal Club inclusions :
  • Direct transfer between the airport and hotel (package only)
  • Welcome cocktail upon arrival
  • Distinct identification bracelet
  • Bottle of wine in room upon arrival
  • Bathrobes and slippers in room
  • Concierge service
  • Beach towels in room

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited)
  • Daily activities program
  • Evening entertainment
  • In-room liquor dispenser with rum, vodka, tequila and whisky
  • Mini-bar restocked daily (water, soft drinks, juice and beer)
  • Room service available 24-hour
  • Snacks
  • Buffet breakfast, lunch and dinner
  • Service of a representative at destination
Distinction Collection inclusions :
  • Direct transfer between the airport and hotel (package only)
  • À la carte dinners (additional guaranteed reservations may apply)
  • Welcome cocktail upon arrival
  • Mini-bar restocked daily
  • Selected international drinks (unlimited)
  • Safety deposit box (free)
  • Cool Towel upon arrival
  • Bathrobes and slippers in room
  • Beach towels in room
  • WiFi (free in the lobby (some restrictions may apply))
Family Collection inclusions *:
  • Part of: Cool for Teens
  • Children's entertainment
  • Equipment for kids
  • Kids' Club
  • Free seat selection for kids exclusive to Air Transat Kids Club members (some restrictions may apply)
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only) exclusive to Air Transat Kids Club members (some restrictions may apply)
  • Accommodation for families of five or more
* Included with "Partial Ocean View Crystal Club", "Ocean View Crystal Club" and "Family Deluxe Crystal Club" only
Crystal Club inclusions :
  • Direct transfer between the airport and hotel (package only)
  • Welcome cocktail upon arrival
  • Distinct identification bracelet
  • Bottle of wine in room upon arrival
  • Bathrobes and slippers in room
  • Concierge service
  • Beach towels in room
For travel between November 1, 2017 and October 31, 2018

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited)
  • Daily activities program
  • Evening entertainment
  • In-room liquor dispenser with rum, vodka, tequila and whisky
  • Mini-bar restocked daily (water, soft drinks, juice and beer)
  • Room service available 24-hour
  • Snacks
  • Buffet breakfast, lunch and dinner
  • Service of a representative at destination
Distinction Collection inclusions :
  • Direct transfer between the airport and hotel (package only)
  • À la carte dinners (additional guaranteed reservations may apply)
  • Welcome cocktail upon arrival
  • Mini-bar restocked daily
  • Selected international drinks (unlimited)
  • Safety deposit box (free)
  • Cool Towel upon arrival
  • Bathrobes and slippers in room
  • Beach towels in room
  • WiFi (free in the lobby (some restrictions may apply))
Family Collection inclusions *:
  • Part of: For littles ones, Cool for Teens & Big fum for big families
  • Children's entertainment
  • Equipment for kids
  • Kids' Club
  • Free seat selection for kids exclusive to Air Transat Kids Club members (some restrictions may apply)
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only) exclusive to Air Transat Kids Club members (some restrictions may apply)
  • Accommodation for families of five or more
* Included with "Partial Ocean View Crystal Club", "Ocean View Crystal Club" and "Family Deluxe Crystal Club" only
Crystal Club inclusions :
  • Direct transfer between the airport and hotel (package only)
  • Welcome cocktail upon arrival
  • Distinct identification bracelet
  • Bottle of wine in room upon arrival
  • Bathrobes and slippers in room
  • Concierge service
  • Beach towels in room

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited)
  • Daily activities program
  • Evening entertainment
  • In-room liquor dispenser with rum, vodka, tequila and whisky
  • Mini-bar restocked daily (water, soft drinks, juice and beer)
  • Room service available 24-hour
  • Snacks
  • Buffet breakfast, lunch and dinner
  • Service of a representative at destination
Distinction Collection inclusions :
  • Direct transfer between the airport and hotel (package only)
  • À la carte dinners (additional guaranteed reservations may apply)
  • Welcome cocktail upon arrival
  • Mini-bar restocked daily
  • Selected international drinks (unlimited)
  • Safety deposit box (free)
  • Cool Towel upon arrival
  • Bathrobes and slippers in room
  • Beach towels in room
  • WiFi (free in the lobby (some restrictions may apply))
Family Collection inclusions *:
  • Part of: For littles ones, Cool for Teens & Big fum for big families
  • Children's entertainment
  • Equipment for kids
  • Kids' Club
  • Free seat selection for kids exclusive to Air Transat Kids Club members (some restrictions may apply)
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only) exclusive to Air Transat Kids Club members (some restrictions may apply)
  • Accommodation for families of five or more
* Included with "Partial Ocean View Crystal Club", "Ocean View Crystal Club" and "Family Deluxe Crystal Club" only
Crystal Club inclusions :
  • Direct transfer between the airport and hotel (package only)
  • Welcome cocktail upon arrival
  • Distinct identification bracelet
  • Bottle of wine in room upon arrival
  • Bathrobes and slippers in room
  • Concierge service
  • Beach towels in room
Rooms
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  • For your comfort, each room offers :
  • Partial Ocean View Crystal Club > Ø

    Inclusions
    • Season 2016-2017
    • Season 2017-2018
    • Crystal Club inclusions (Season 2016-2017)
    • Crystal Club inclusions (Season 2017-2018)
    • Mini-bar
    • In-room safe
    • Satellite TV
    • Partial Ocean View
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • 1 king-size bed or 2 double beds
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • Family Collection inclusions
    • Crystal Club inclusions
    • Bathrobes and slippers in room
    • Mini-bar with sodas, bottled water, juices & domestic beer
    • Room service (24h)
    • Safety deposit box (laptop size)
    • Turn-down service
    • Bottle of wine in room upon arrival
    • Telephone
    • Bath amenities (CHI®)
    Garment steamer
    Liquor dispenser containing rum, tequila, whiskey and vodka
  • Ocean View Crystal Club > Ø

    Inclusions
    • Season 2016-2017
    • Season 2017-2018
    • Crystal Club inclusions (Season 2016-2017)
    • Crystal Club inclusions (Season 2017-2018)
    • Mini-bar
    • In-room safe
    • Satellite TV
    • Ocean View
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • 1 king-size bed or 2 double beds
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • Family Collection inclusions
    • Crystal Club inclusions
    • Bathrobes and slippers in room
    • Mini-bar with sodas, bottled water, juices & domestic beer
    • Room service (24h)
    • Safety deposit box (laptop size)
    • Turn-down service
    • Bottle of wine in room upon arrival
    • Telephone
    • Bath amenities (CHI®)
    Garment steamer
    Liquor dispenser containing rum, tequila, whiskey and vodka
  • Concierge Level Crystal Club > Ø

    Inclusions
    • Crystal Club inclusions (Season 2016-2017)
    • Crystal Club inclusions (Season 2017-2018)
    • Mini-bar
    • In-room safe
    • Satellite TV
    • Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • 1 king-size bed or 2 double beds
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Radio/alarm clock
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • Crystal Club inclusions
    • Bathrobes and slippers in room
    • Coffee-maker (Espresso/American)
    • Massage at the beach/spa/treatment rooms (2x 25 minutes)
    • Mini-bar with sodas, bottled water, juices & domestic beer
    • Pillow menu
    • Private beach area with waiter service
    • Room service from select restaurant's to create a ''Special Menu'' (24hours)
    • Safety deposit box (laptop size)
    • Snacks
    • Turn-down service
    • Bottle of wine in room upon arrival
    • Telephone
    • Private candlelight dinner at select locations (once per stay)
    • Aromatherapy menu
    • Bath amenities (L'OCCITANE)
    • Exclusive beach bag (one/room/stay)
    • Check-in
    Garment steamer
    Liquor dispenser containing rum, tequila, whiskey and vodka
    Nightly petit fours
    Exclusive Concierge phone service
    Private check-in & check-out/Late check-out & early check-in (subjet to availability)
  • Family Deluxe Crystal Club > Ø

    Inclusions
    • Season 2016-2017
    • Season 2017-2018
    • Crystal Club inclusions (Season 2016-2017)
    • Crystal Club inclusions (Season 2017-2018)
    • Mini-bar
    • In-room safe
    • Satellite TV
    • Partial Ocean View
    • Up to 6 people :
      • Maximum 4 adults
      • Maximum 4 children
    • Bedroom with closed door
    • 1 king-size bed (1st room)
    • 2 double beds (2nd room)
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • Family Collection inclusions
    • Crystal Club inclusions
    • Bathrobes and slippers in room including mini sizes for children
    • Mini-bar with sodas, bottled water, juices, domestic beers and kid friendly snacks
    • Room service with kid friendly menu(24h)
    • Safety deposit box (laptop size)
    • Turn-down service
    • Bottle of wine in room upon arrival
    • Telephone
    • Bath amenities (CHI®)
    • Amenities for families
    • In-room family guide with activities scheule
    Garment steamer
    Liquor dispenser containing rum, tequila, whiskey and vodka
    Xbox (Selection of Xbox games upon request)
    Selection of DVDs upon request
    Fun in the Sun bucket kit
    L'Oreal kids bath products
Sports / Activities
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Sports

  • Non-motorized water sports

Activities

  • Fitness center
Internet
Ø

WiFi available in :

  • Lobby
  • Pool
  • Room

Internet for Business

Family Collection
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Kid-Friendly Fun

You’re going on a family vacation! Great! Where do you go? Where do you stay? Does the hotel have a water park? Will your teen get bored? So many questions! That’s why we’ve compiled our Family Collection, catered to the wants and needs of all types of families. So you can spend more time teasing your teen about singing Justin Bieber at karaoke or bonding over that time Grandma fell out of the canoe.

WHO ARE YOU TRAVELLING WITH?

CHILDREN UP TO AGE 12
For the Little Ones and Tweens
With fun-filled kids’ clubs and activities galore, your children might never want to leave!

TEENS AGED 13 TO 16
Cool for Teens
Surf simulators, arcade games, DJ classes – your teens won’t even have time to miss Snapchat!

SWIM FANS
Water Parks
Spend hours of aqua fun at these hotels with awesome water parks and surf simulators.

JUST YOU AND THE KIDS
Single Parents
Moms or dads travelling alone with kids under 13 can benefit from reduced rates and even free stays for their little ones.

FAMILIES OF 5 OR MORE
Big Fun for Big Families
Big families are the stars at these hotels with spacious rooms and/or luxurious suites.

To find out if this hotel meets the needs of your family, and see which specific inclusions apply to this hotel, please refer to "Family Collection" Inclusions in the "Inclusions" section.  
May be available with some room categories, according to the property
Distinction Collection
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Extraordinary Extras

Who doesn’t like to be pampered during their all-inclusive Sun holidays? With our Distinction Collection, you’ll unlock new levels of indulgence. Toast to your vacation with a welcome cocktail. Slide into comfort with plush bathrobes. Dine at your favourite gourmet restaurant. The good life just doesn’t get any better than this.

Benefits exclusive to Transat * 
Direct roundtrip transfers between airport and hotel ** 
Additional guaranteed reservations at à la carte restaurants
Free WiFi in the lobby *** 
Mini-bar stocked daily
Unlimited select international drinks
Free in-room safe

YOU’LL ALSO ENJOY…
Welcome cocktail and cold towel upon arrival
Beach towels, bathrobes and slippers in the room
Bottle of wine or local specialty in the room upon arrival
Concierge service
Turndown service
Golf or spa discounts*

* Some inclusions may vary by resort. See hotel inclusions for details.
** Not available at the Meliá Cayo Guillermo.
*** One hour or more per day. Some restrictions may apply in Cuba.
 
Restaurants / Bars
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  • This information is for informational purposes only and can change depending of the occupancy and season.
    • Disco
  • Restaurant(s)

    • International Buffet
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Evening dress code: Casual
    • Seafood Restaurant
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : À la Carte Seafood
      • Evening dress code: Casual
    • Italian Restaurant
      Image bar
      • Dinner : À la Carte Italian
      • Reservation required
      • Evening dress code: Semi-formal
    • Momo
      Image bar
      • Dinner : À la Carte Oriental
      • Reservation required
      • Evening dress code: Casual
    • Gourmet Food Corridor
      Image bar
      • Lunch : Food Court
      • Dinner : Food Court
    • Sweet & Coffee
      Image bar
      • Breakfast : Coffee shop & desserts
      • Lunch : Coffee shop & desserts
      • Dinner : Coffee shop & desserts
      • Evening dress code: Casual
  • Bar(s)

    • Lobby Bar
      Image bar
      • Location : Lobby
      • Opening time : 10:00
      • Closing time : 01:00
      • Local drinks
      • International drinks
      • Premium drinks
    • Swim up Bar
      Image bar
      • Location : Pool
      • Opening time : 10:00
      • Closing time : 18:00
      • Local drinks
      • International drinks
    • Loud Bar
      Image bar
      • Location : Lobby
      • Opening time : 18:00
      • Closing time : 01:00
      • Local drinks
      • International drinks
      Adults only
    • Martini Bar
      Image bar
      • Location : Lobby
      • Opening time : 17:30
      • Closing time : 00:00
      • Local drinks
      • International drinks
      • Premium drinks
    • Steak House Bar
      Image bar
      • Location : Pier
      • Opening time : 17:30
      • Closing time : 23:30
    • Disco Noir
      Image bar
      • Disco
      • Opening time : 22:00
      • Closing time : 03:00
      • Local drinks
      • International drinks
      Open Tuesday, Wednesday, Friday and Saturday
Kids
Ø
  • Kids' Club (ages 2 to 12)
  • 1 kids pool(s)
  • Rooms for family of five or more

Notes

''The Playroom'' Kids Club
Wired Teens Lounge
FlowRider® Double Wave simulator
Spa
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Services ($)

Wedding / Honeymoon
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Wedding package ($)


Special offers
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  • Resort Credit (2016-2017)

      • US $1,500 resort credit applicable on spa treatments, golf, select tours, upgraded wine list, wedding packages and more
      • Applicable for travel between November 1, 2016 and October 31, 2017
  • 2 children under 4 stay and eat free (2016-2017)

      • Applicable for travel between November 1, 2016 and October 31, 2017
  • Resort Credit (2017-2018)

      • US $1,500 resort credit applicable on spa treatments, golf, select tours, upgraded wine list, wedding packages and more
      • Applicable for travel between November 1, 2017 and October 31, 2018
  • 2 children under 4 stay and eat free (2017-2018)

      • Applicable for travel between November 1, 2017 and October 31, 2018
Waves of Fun
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AQUA PARKS FOR THE ENTIRE FAMILY!

A fabulous time for kids and parents! With waterslides and water parks right on site, you’ll be making a splash all day long. Some resorts also have lazy rivers, surf simulators and wave pools!
Available for season 2016-2017
Ratings
0000) 1133 Review(s)
TripAdvisor rating
0000)
TripAdvisor rating : Last 3 reviews
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Satisfied 0000¼ June 23, 2017

  • The new owners/operators have done a wonderful refurbishing job. The food is absolutely great.....the themed restaurants are wonderful. Staff is kind and polite....overall service is great. Since it...
  • marlenem293

Great place to relax! 00000 June 23, 2017

  • We went as a family with parents and 6 adult children. The resort itself was very nice. No one bothered you at the beach. Staff were helpful. Wifi was good (even at the beach). Food was...
  • doreeng269

Overall good but customer service needs more improvements 0000¼ June 22, 2017

  • I visited moon palace Jamaica grande for a week with a group of 15 people. We all love the spa and the activities offer at this resort and the food overall is good, but it does not have as much...
  • phoenixxx2014
Transat rating
88888
Ø

Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.
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