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The Beloved Hotel Playa Mujeres by Excellence Group in Cancun is located directly on the beach in Playa Mujeres, approximately 25 km from the Cancun airport.
Hotel details
Minimum age
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  • Full hotel
  • Minimum age required : 18
Important information
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  • Transat has made all reasonable efforts to ensure the accuracy of its product information, promotions, photos, layouts and videos; however, please note that changes may occur at any moment without notice.

  • Note that the flight may land at an airport other than the one associated to your destination. Be sure to review this information at the time of booking.

Mandatory Information: Hotel and Room categories names change

  • December 16th 2015:

    Please note that the hotel is now called : « Beloved Playa Mujeres by Excellence Group»
     
    The room category:  Beach Front Casita with plunge pool is now called: « Suite Casita with plunge pool»  and the Two Story Beach front Casita with plunge pool is now called: «Two-story Casita suite with plunge pool » 

Brochure Erratum(s)

  • Please take note of the following change in our 2015-2016 brochure. 
     
    June 9 th, 2016:
    The hotel becomes Adult only as of September 1st, 2016.
  • Please take note of the following change in our 2016-2017 brochure. 

    June 9, 2016:
    The hotel will become Adult-only as of September 1, 2016.
About your Hotel
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Hotel Location

  • Approximately 25 km from Cancun International Airport
  • Beachfront
  • Close to a trendy area
  • Close to cultural site
  • Area: Playa Mujeres

Hotel Description

  • Minimum age required - Full hotel
  • 109 rooms
  • 7 building(s) of 5 storey(s)
  • Elevator

Services

  • Parking available at the hotel
  • 3 pool(s)
  • 5 restaurant(s)
  • 4 bar(s)
  • 24h drinks
  • 24h snacks
  • Fitness center
  • Internet business center
  • Evening entertainment
  • Live music
  • Convenience Store ($)
  • Spa ($)
  • Doctor on site ($)
  • Laundry services ($)
  • 1 tennis court(s)
  • Accessible for people with restricted mobility
  • WiFi available in :
    • Lobby
    • Room
  • Currency exchange
  • ATM
  • Check-in time : 3:00 PM
  • Check-out time : 12:00 PM
  • Scuba diving ($)
  • Golf course nearby ($)
  • Gift shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Convention centre
  • Beauty salon ($)
  • Spa services ($)

Beach

  • Beach Club on site
  • Lounge chairs
  • Palapas

Hotel Contact Information

  • Beloved Playa Mujeres by Excellence Group 5*
  • Condominio Playa Mujeres Quintana Roo 77400 Mexico
  • Tel.: 9988728730
  • Email : info@belovedhotels.com
Inclusions
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For travel between November 1, 2015 and October 31, 2016

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited)
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Live music
  • Mini-bar restocked daily (water, soft drinks, beer and snacks)
  • Non-motorized water sports (selected)
  • Pillow menu
  • Premium brand drinks (unlimited)
  • Selected international drinks (unlimited)
  • Snacks
  • Buffet breakfast
  • À la carte lunch and dinner
  • Service of a representative at destination
  • Wedding package
  • Honeymoon package
WEDDING PACKAGE INCLUSIONS :
HONEYMOON PACKAGE INCLUSIONS :

Hotel only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited)
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Live music
  • Mini-bar restocked daily (water, soft drinks, beer and snacks)
  • Non-motorized water sports (selected)
  • Pillow menu
  • Premium brand drinks (unlimited)
  • Selected international drinks (unlimited)
  • Snacks
  • Buffet breakfast
  • À la carte lunch and dinner
  • Service of a representative at destination
  • Wedding package
  • Honeymoon package
WEDDING PACKAGE INCLUSIONS :
HONEYMOON PACKAGE INCLUSIONS :

For travel between November 1, 2016 and October 31, 2017

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte breakfast, lunch and dinner (unlimited, no reservations required)
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Live music
  • Mini-bar restocked daily (water, soft drinks, beer and snacks)
  • Non-motorized water sports (selected)
  • Phone calls to Canada (free)
  • Pillow menu
  • Premium brand drinks (unlimited)
  • Selected international drinks (unlimited)
  • Snacks
  • Buffet breakfast (daily)
  • Service of a representative at destination
  • Wedding package
  • Honeymoon package
ADULTS COLLECTION INCLUSIONS :
  • Part of:
WEDDING PACKAGE INCLUSIONS :
HONEYMOON PACKAGE INCLUSIONS :

Hotel only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte breakfast, lunch and dinner (unlimited, no reservations required)
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Live music
  • Mini-bar restocked daily (water, soft drinks, beer and snacks)
  • Non-motorized water sports (selected)
  • Phone calls to Canada (free)
  • Pillow menu
  • Premium brand drinks (unlimited)
  • Selected international drinks (unlimited)
  • Snacks
  • Buffet breakfast (daily)
  • Service of a representative at destination
  • Wedding package
  • Honeymoon package
ADULTS COLLECTION INCLUSIONS :
  • Part of:
WEDDING PACKAGE INCLUSIONS :
HONEYMOON PACKAGE INCLUSIONS :
Rooms
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  • For your comfort, each room offers :
  • Junior Suite with Round Jacuzzi > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 90 m²
    • Pool View
    • Up to 3 people :
      • Maximum 3 adults
    • 1 king-size bed and 1 sofa or 2 3/4 beds and 1 sofa bed
    • Living area
    • Desk/Working area
    • Connecting room available on request
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Hydro
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Mini-bar
    • Turn-down service
    • WiFi
    • Bottle of wine in room upon arrival
    • Make-up/shaving mirror
    • Twice daily maid service
    • Walk-in closet
  • Swim-Up Suite with Private Garden > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 102 m²
    • Pool View
    • Up to 3 people :
      • Maximum 3 adults
    • 1 king-size bed and 1 sofa or 2 3/4 bed and 1 sofa
    • Living area
    • Desk/Working area
    • Connecting room available on request
    • Terrace
    • Bathroom with shower only
      • Shower : Hydro
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Mini-bar
    • Turn-down service
    • WiFi
    • Bottle of wine in room upon arrival
    • Make-up/shaving mirror
    • Twice daily maid service
    • Walk-in closet
  • Ocean View Junior Suite > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 90 m²
    • Ocean View
    • Up to 3 people :
      • Maximum 3 adults
    • 1 king-size bed and 1 sofa or 2 3/4 bed and 1 sofa
    • Living area
    • Desk/Working area
    • Connecting room available on request
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Hydro
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Mini-bar
    • Turn-down service
    • WiFi
    • Bottle of wine in room upon arrival
    • Make-up/shaving mirror
    • Twice daily maid service
    • Walk-in closet
  • Casita Suite with Private Pool > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 102 m²
    • Ocean View
    • Up to 3 people :
      • Maximum 3 adults
    • 1 king-size bed and 1 sofa
    • Extra bed ($, on request)
    • Closed living room
    • Desk/Working area
    • Connecting room available on request
    • Terrace
    • Bathroom with shower only
      • Shower : Hydro
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Mini-bar
    • Turn-down service
    • WiFi
    • Bottle of wine in room upon arrival
    • Make-up/shaving mirror
    • Twice daily maid service
    • Walk-in closet
  • 2 Storey Casita Suite with Plunge Pool > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 112 m²
    • Oceanfront
    • Up to 3 people :
      • Maximum 3 adults
    • 1 king-size and 1 sofa bed
    • Closed living room
    • Desk/Working area
    • Connecting room available on request
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Hydro
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Mini-bar
    • Turn-down service
    • WiFi
    • Bottle of wine in room upon arrival
    • Make-up/shaving mirror
    • Twice daily maid service
    • Walk-in closet
    • Roof terrace with table and lounge bed
  • Ocean View Terrace Suite with Plunge Pool > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 173 m²
    • Pool View
    • Up to 3 people :
      • Maximum 3 adults
    • Bedroom with closed door
    • 1 king-size bed and 1 sofa
    • Living area
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Hydro
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Mini-bar
    • Turn-down service
    • WiFi
    • Bottle of wine in room upon arrival
    • Make-up/shaving mirror
    • Twice daily maid service
    • Walk-in closet
  • Oceanfront Penthouse Suite with Plunge Pool > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 267 m²
    • Ocean View
    • Up to 3 people :
      • Maximum 3 adults
    • Bedroom with closed door
    • 1 king-size bed and 1 sofa
    • Closed living room
    • Dining area
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Hydro
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Kitchenette
    • Pillow menu
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Mini-bar
    • Turn-down service
    • WiFi
    • Bottle of wine in room upon arrival
    • Make-up/shaving mirror
    • Twice daily maid service
    • Walk-in closet
Sports / Activities
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Sports

  • Fishing ($)
  • Golf course nearby ($)
  • Jetski ($)
  • Kayaking
  • Motorized water sports ($)
  • Non-motorized water sports
  • Paddleboard
  • Sailing ($)
  • Snorkeling
  • Tennis
    • 1 tennis court(s)
  • Windsurfing ($)

Activities

  • Aerobics
  • Aquafitness
  • Bicycles
  • Bike tours
  • Fitness center
  • Introduction to scuba diving in pool
  • Jacuzzi
  • Scuba Diving ($)
  • Stretching sessions
  • Yoga
Internet
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WiFi available in :

  • Lobby
  • Room

Internet for Business

Restaurants / Bars
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  • This information is for informational purposes only and can change depending of the occupancy and season.
    • 24h snacks
    • 24h drinks
  • Restaurant(s)

    • Aroma
      Image bar
      • Breakfast : Buffet Restaurant
      • Dinner : À la Carte International
      • Air conditioning
      • Evening dress code: Semi-formal
    • Isla Grill
      Image bar
      • Breakfast : À la Carte Breakfast
      • Lunch : À la Carte Grill
      • Dinner : À la Carte Grill
      • Air conditioning
      • Evening dress code: Formal
    • Lupita
      Image bar
      • Dinner : À la Carte Mexican
      • Air conditioning
      • Evening dress code: Semi-formal
    • Beachfront Pizzeria El Mar
      Image bar
      • Breakfast : À la Carte Breakfast
      • Lunch : Pizzeria
      • Dinner : Pizzeria
      • Air conditioning
      • Evening dress code: Semi-formal
    • Sushi & Ceviche Bar
      Image bar
      • Dinner : À la Carte Sushi
      • Air conditioning
      • Evening dress code: Semi-formal
  • Bar(s)

    • Swim up Bar
      Image bar
      • Location : Swim-up
      • Opening time : 10:00
      • Closing time : 17:00
      • Local drinks
      • International drinks
      • Premium drinks
    • Lupita Lounge
      Image bar
      • Lounge
      • Opening time : 17:00
      • Closing time : 00:00
      • Local drinks
      • International drinks
      • Premium drinks
    • Lobby Bar
      Image bar
      • Location : Lobby
      • Opening time : 11:00
      • Closing time : 23:00
      • Local drinks
      • International drinks
      • Premium drinks
    • Natura Bar
      Image bar
      • Juice Bar
      • Opening time : 10:00
      • Closing time : 17:00
      • Local drinks
      Waffles And crepes
Golf 1
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  • There’s nothing like a good game of golf to get you in the vacation spirit, so here's some information on nearby golf course(s) offering advantageous rates locally ($).

    This information is for informational purposes only and is subject to change.

Playa Mujeres Golf Club

Designed by Greg Norman
Punta Sam, Cancún, Quintana Roo, Mexico
9988877322
teetimes@playamujeres.com.mx.
  • Golf Course near the property
  • 18 holes
  • Driving range
  • Par 72
  • 7,218 yards
  • Pre-reserved tee times available
  • Formal dress code
  • Teaching pro ($)
  • Club house ($)
  • Mandatory golf cart ($)
  • Pro shop ($)
Scuba Diving
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Services ($)

  • Introduction to scuba diving in pool
  • Scuba diving centre on site
  • PADI certification
Spa
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Services ($)

  • Body Treatments
  • Massage
  • Spa Circuits
  • Special Therapies
Wedding / Honeymoon
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Free wedding Package

  • - Services of a judge or minister
    - Wedding organization and personalization by our wedding coordinator
    - Preferential location of room accommodation in the category reserved
    - Preparation and ironing of the wedding dress and groom’s tuxedo/suit
    - Groom's room on wedding day from 10am-4pm (based on availability)
    - Beach or terrace location
    - Bride’s natural flower bouquet
    - Boutonniere for the groom
    - Wedding cake for 10 guests
    - One bottle of sparkling wine
    - Special turn down service
    - 15% discount on all spa treatments (product purchases not included)
    - Honeymoon Package
    - Late checkout for bride and groom (based on availability)

    Additional Fees may apply for non hotel guests. Guest list should be provided at the time of reservation. This package is complimentary when booking a minimum of 5 rooms of any category for 3 nights. Some restrictions/exclusions apply.

Free honeymoon package

  • The Beloved Hotel Honeymoon or Anniversary Package
    - One bottle of sparkling wine upon arrival
    - Fruit basket upon arrival
    - In-suite Tropical flower arrangement
    - Special turn-down service during stay
    - 10% discount on all The Beloved Spa treatments

    *The Honeymoon or Anniversary Package is complimentary with your stay at Beloved Resorts.
    Guest must request it at time of booking and will be required to present a copy of the wedding certificate at time of check-in.


    **The Beloved Honeymoon or Anniversary Package is complimentary for stays of minimum 7 nights or more in the Beloved Club Junior Suites Ocean View category or higher. Restrictions/exclusions: Subject to availability. Double Occupancy Only.
    This package cannot be combined with the free Beloved Wedding Package.
    Guest must request it at time of booking and will be required to present a copy of the wedding certificate at time of check in.
    Package items are not exchangeable and/or reimbursable if unused.
    Anniversary Package: Valid seven days before or seven days after your anniversary date.
    Honeymoon Package: Valid for three months after your wedding date.

Wedding package ($)

Honeymoon package ($)

Adults Collection
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Where Adults Reign Supreme

Tempted to go unwind in a tropical setting? Want to escape down south where there are no kids? You will, no doubt, find your little slice of paradise among the hotels in our Adults Collection, intended exclusively for travellers aged 18 and older.

And since “adults-only vacation” means different things to different people, we have split our hotels between those that radiate Zen vibes and those that pulsate with Vibrant vibes.

ZEN VIBES
These intimate hotels offer the ideal setting to relax on the beach or by the pool, dine in tranquility and soak up entertainment in a soothing atmosphere.

VIBRANT VIBES
In these large resorts, the lively daily entertainment and festive evening shows turn these places into a hotbed of excitement for those who like action.
Available for season 2016-2017
Ratings
0000) 2798 Review(s)
TripAdvisor rating
0000)
TripAdvisor rating : Last 3 reviews
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Great Resort 00000 July 25, 2016

  • We stayed at the beloved for our anniversary. The best part of this resort is the staff. To many people to mention, but Alex was the best bartender. Beach area was great, no issues with seating. Pool...
  • rmitchel001

Amazing Boutique Hotel 00000 July 25, 2016

  • Our third visit to this beautiful peaceful resort. Having been to Excellence Resorts 9 times I must say they all have something to offer. If you want an intimate resort with not much nightlife then...
  • Elaine216

Started off great...then ONE experience at the end ruined it all... 00¼¼¼ July 22, 2016

  • I am so confused by all the positive reviews here. I booked a vacation to the Beloved Hotel resort mid July for my mother and I. Our experience was overall good (not great) but was completely...
  • T7093LQwendyl
Transat rating
88888
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Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.