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Situated on an idyllic beach in Zona Hotelera, the Mayan-inspired Hyatt Zilara Cancun is an adults-only, all-inclusive resort where swim-up suites lead to an infinity pool, a tequila sommelier teaches the art of sipping Mexico’s traditional spirit, and pool parties create energetic vibes. Inspired by local architecture and culture, it boasts magnificent suites, sumptuous dining and its signature Service From the Heart™. From romantic getaways to fun vacays with friends, spontaneous adventures await you at Hyatt Zilara Cancun.
Hotel details
Minimum age
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  • Full hotel
  • Minimum age required : 18
Important information
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  • Transat has made all reasonable efforts to ensure the accuracy of its product information, promotions, photos, layouts and videos; however, please note that changes may occur at any moment without notice.

Mandatory Information: Hyatt Club Level

  • September 22, 2016:
     
    Please take note that the Hyatt Club Level is no longer offered at the Hyatt Zilara Cancun.
About your Hotel
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Hotel Location

  • Approximately 21 km from Cancun International Airport
  • Beachfront
  • In the heart of the hotel zone

Hotel Description

  • Minimum age required - Full hotel
  • 307 rooms

Services

  • Parking available at the hotel ($)
  • 4 pool(s) (including 2 swim-up pools and 2 Jacuzzis)
  • 7 restaurant(s)
  • 7 bar(s)
  • 24h drinks
  • 24h snacks
  • Fitness center
  • Internet business center ($)
  • Evening entertainment
  • Live music
  • Spa ($)
  • Doctor on site ($)
  • Laundry services ($)
  • -
  • Nurse on site ($)
  • Currency exchange
  • Check-in time : 3:00 PM
  • Check-out time : 12:00 PM
  • Shopping centre
  • Scuba diving
  • Golf course nearby ($)
  • Jewellery store
  • Minimum age to check in without an adult : 18 years old
  • Convention centre (6.888 square feet of contemporary and flexible function space.)
  • Wine Cellar ($)
  • Beauty salon ($)
  • Bike rental ($)
  • Spa services ($)
  • Car Rental ($)

Beach

  • Lounge chairs

Hotel Contact Information

  • Hyatt Zilara Cancun 5*
  • Blvd. Kukulcan KM 11.5, HZ, Zona Hotelera, Cancun, Mexico, 77500
  • Tel.: +52 998 881 5600
  • Fax : +52 998 881 7399
Inclusions
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For travel between November 1, 2016 and October 31, 2017

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • 24-hour food and beverage service
  • À la carte breakfast, lunch and dinner
  • Daily activities program
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Luxurious accommodation
  • Room service available 24-hour
  • Selected international drinks
  • Buffet breakfast, lunch and dinner
  • Complimentary WiFi
  • In-room
  • Transfer between airport and hotel (package only)
  • Service of a representative at destination

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • 24-hour food and beverage service
  • À la carte breakfast, lunch and dinner
  • Daily activities program
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Luxurious accommodation
  • Room service available 24-hour
  • Selected international drinks
  • Buffet breakfast, lunch and dinner
  • Complimentary WiFi
  • In-room
  • Transfer between airport and hotel (package only)
  • Service of a representative at destination
For travel between November 1, 2017 and October 31, 2018

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • 24-hour food and beverage service
  • À la carte breakfast, lunch and dinner
  • Daily activities program
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Luxurious accommodation
  • Room service available 24-hour
  • Selected international drinks
  • Buffet breakfast, lunch and dinner
  • Complimentary WiFi
  • In-room
  • Transfer between airport and hotel (package only)
  • Service of a representative at destination

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • 24-hour food and beverage service
  • À la carte breakfast, lunch and dinner
  • Daily activities program
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Luxurious accommodation
  • Room service available 24-hour
  • Selected international drinks
  • Buffet breakfast, lunch and dinner
  • Complimentary WiFi
  • In-room
  • Transfer between airport and hotel (package only)
  • Service of a representative at destination
Rooms
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  • For your comfort, each room offers :
  • Junior Suite Double > Ø

    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Size of the room : 61 m²
    • Ocean View
    • Up to 4 people :
      • Maximum 4 adults
    • 1 king-size bed or 2 double beds
    • Desk/Working area
    • Terrace
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Mini-fridge
    • Pillow menu
    • Room service
    • Telephone
    Hair straightener (upon request) Liquor cabinet with a selection of domestic and imported beverages Unique “Magic Box” for discreet 24-hour room service delivery Designer toiletries His & Hers plush bathrobes and slippers
  • Ocean View Junior Suite King > Ø

    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Size of the room : 61 m²
    • Ocean View
    • Up to 4 people :
      • Maximum 4 adults
    • 1 king-size bed
    • Desk/Working area
    • Balcony
    • Bathroom with shower or bath
      • Shower : Rain
      • Bath type : Whirlpool
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Coffee/tea-maker
    • Hairdryer (on request)
    • Iron & ironing board
    • Mini-fridge
    • Pillow menu
    • Room service
    • Telephone
    Complimentary luggage unpacking on request Liquor cabinet with a selection of domestic and imported beverages Unique “Magic Box” for discreet 24-hour room service delivery Designer toiletries His & Hers plush bathrobes and slippers
  • Ocean Front Junior Suite King > Ø

    • WiFi
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Size of the room : 61 m²
    • Oceanfront
    • Up to 4 people :
      • Maximum 4 adults
    • 1 king-size bed
    • Desk/Working area
    • Connecting room available on request (connect to Premium Ocean Front Deluxe Suite)
    • Terrace
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Mini-fridge
    • Pillow menu
    • Room service
    • Telephone
    • Complimentary use of the business center
    Hair straightener Liquor cabinet with a selection of domestic and imported beverages Unique “Magic Box” for discreet 24-hour room service delivery Designer toileteries His & Hers plush bathrobes and slippers
  • Ocean View Swim-Up King > Ø

    • WiFi
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Size of the room : 79 m²
    • Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • 1 king-size bed
    • Desk/Working area
    • Connecting room available on request (connect to Premium Ocean Front Jr. Suite)
    • Some rooms with balcony or terrace
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Mini-fridge
    • Pillow menu
    • Room service
    • Telephone
    Hair straightener Complimentary Ironing  of 2 items per stay and shoeshine on request Liquor cabinet with a selection of domestic and imported beverages Unique “Magic Box” for discreet 24-hour room service delivery Telescope for stargazing at night Semi-private pool Steam shower with ocean view Designer toileteries Bulgari luxury bath amenities His & Hers plush bathrobes and slippers
  • Ocean View Junior Suite Double > Ø

    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Size of the room : 61 m²
    • Ocean View
    • Up to 4 people :
      • Maximum 4 adults
    • 2 double beds
    • Desk/Working area
    • Balcony
    • Bathroom with shower or bath
      • Shower : Rain
      • Bath type : Whirlpool
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Coffee/tea-maker
    • Hairdryer (on request)
    • Iron & ironing board
    • Mini-fridge
    • Pillow menu
    • Room service
    • Telephone
    Complimentary Luggage unpacking on request Liquor cabinet with a selection of domestic and imported beverages Unique “Magic Box” for discreet 24-hour room service delivery Designer toiletries His & Hers plush bathrobes and slippers
Sports / Activities
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Sports

  • Boogie board
  • Golf course nearby ($)
  • Motorized water sports ($)
  • Non-motorized water sports
  • Snorkeling
  • Volleyball
  • Tennis
    • Night Tennis
    • Tennis Pro ($)

Activities

  • Bicycles
  • Bike tours
  • Fitness center
  • Introduction to scuba diving in pool
  • Pilates
  • Ping-pong
  • Pool tables
  • Scuba Diving
Internet
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Internet for Business ($)

Complimentary WiFi in suites and public areas
Restaurants / Bars
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  • This information is for informational purposes only and can change depending of the occupancy and season.
    • 24h snacks
    • 24h drinks
  • Restaurant(s)

    • Asiana Restaurant
      Image bar
      • Minimum age : 18 years old
      • Lunch : À la Carte Asian
      • Dinner : À la Carte Asian
      • Evening dress code: Semi-formal
      Contemporary, gourmet Asian cuisine with a Teppanyaki cooking show in a romantic setting with sunset views.
      Open for lunch and dinner.
    • Chef’s Plate
      Image bar
      • Minimum age : 18 years old
      • Dinner : À la Carte International
      • Reservation required
      • Evening dress code: Semi-formal
      International haute cuisine carefully selected and artfully prepared by our chef for a unique and memorable gourmet-dining event.
      Open for dinner (available for higher room categories).
    • Coffee House
      Image bar
      • Minimum age : 18 years old
      • Breakfast : Coffee shop & desserts
      • Lunch : Coffee shop & desserts
      • Dinner : Coffee shop & desserts
      • Evening dress code: Semi-formal
      Premium espresso drinks and a wide variety of pastries, desserts and ice cream in a European-style café.
      Open from early morning until late night.
    • Maria Marie
      Image bar
      • Minimum age : 18 years old
      • Dinner : À la Carte Mexican
      • Evening dress code: Semi-formal
      Gourmet Mexican cuisine in a fine-dining experience.
      Open for dinner nightly.
    • Pelicanos
      Image bar
      • Minimum age : 18 years old
      • Breakfast : À la Carte International
      • Lunch : À la Carte International
      • Dinner : À la Carte Mediterranean
      • Evening dress code: Semi-formal
      À la carte international cuisine in an oceanfront setting and close to the infinity pool.
      Open for breakfast, lunch and Mediterranean specialty dinner.
    • Spice
      Image bar
      • Minimum age : 18 years old
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Evening dress code: Casual
      Nouvelle cuisine served at a sumptuous buffet and at show-cooking stations in a casual atmosphere alongside the ocean with magnificent views.
      Open for breakfast, lunch and dinner.
    • Tapas & Pintxos Restaurant
      Image bar
      • Minimum age : 18 years old
      • Dinner : À la Carte Spanish
      • Evening dress code: Semi-formal
      Tapas from Northern Spain and the Basque region in a relaxing atmosphere.
      Open for dinner nightly.
  • Bar(s)

    • Trade Winds Swim-up Bar
      Image bar
      • Location : Pool
      • Local drinks
      • International drinks
      Refreshing non-alcoholic and alcoholic drinks served within the pool.
    • Tequileria Beach Bar Lounge
      Image bar
      • Location : Pool
      Selection of authentic Mexican tequilas and drinks with views of the Caribbean Sea.
    • Lobby Bar
      Image bar
      • Location : Lobby
      • Local drinks
      • International drinks
      • Premium drinks
      Variety of beer, fine wine, premium spirits and cocktails with views of the Caribbean Sea and the infinity pool, plus nightly music.
    • Martini Corner Lobby Bar
      Image bar
      • Location : Lobby
      Martinis and other popular cocktails.
    • Wine Corner Lobby Bar
      Image bar
      • Location : Lobby
      Collection of fine wines, including a vintage wine list for the true connoisseur (available at extra charge).
    • 24-Hr. Lounge
      Image bar
      • Lounge
      • Opening time : 00:00
      • Closing time : 00:00
      • International drinks
      • Premium drinks
      24/7 selection of premium and international liquor brands and fine wines, plus snacks.
Golf 1
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  • There’s nothing like a good game of golf to get you in the vacation spirit, so here's some information on nearby golf course(s) offering advantageous rates locally ($).

    This information is for informational purposes only and is subject to change.,

Cancun Golf Club at Pok-Ta-Pok

Designed by Robert Trent Jones, Jr.
Blvd. Kukulcán Km 7.5, Zona Hotelera
9988831230
9988833358
teetimes@cancungolfclub.com
  • Golf Course near the property
  • 18 holes
  • Driving range ($)
  • Lockers ($)
  • Par 72
  • Blue (Men) 7051 yards / White (Men) 6473 yards / Gold (Men) 5855 yards / Red (Women) 5335 yards
  • Golf cart included
  • Pre-reserved tee times available
  • Formal dress code
  • Putting green
  • Teaching pro ($)
  • Club house ($)
  • Pro shop ($)
  • Chipping green
Scuba Diving
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Services ($)

  • Introduction to scuba diving in pool
  • Scuba diving centre on site
Spa
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Services ($)

  • Body Treatments
  • Massage
  • Sauna
  • Spa Circuits
Wedding / Honeymoon
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Wedding package ($)

Ratings
0000) 5915 Review(s)
TripAdvisor rating
0000)
TripAdvisor rating : Last 3 reviews
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Beautiful resort, friendly people, wonderful service! 00000 October 18, 2017

  • My husband and I had a wonderful time here celebrating our anniversary. The resort is breathtaking and clean, there's plenty of space so you don't feel crowded - even at the pool or beach. The rooms...
  • mmorgan1390

Paradise 00000 October 17, 2017

  • Amazing hotel, great location. Staff always ensuring you’re ok, u don’t have to leave a seat or bed as the waiters are always there ready to take orders. Food was delicious and always to a high...
  • candyy90x

Wonderful Vacation 00000 October 17, 2017

  • We travel to Cancun once or twice a year and this was our first time at the Hyatt Zilara Cancun. We were greeted at the front desk by Lillian and Marcelo Peon who made sure we would be happy with our...
  • johnandlori
Transat rating
88888
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Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.
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