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A stunning Mayan-inspired oasis on the most beautiful strip of Cancun and surrounded on three sides by the bluest Caribbean waters, Hyatt Ziva Cancun is a playful escape for families and couples, where swim-up suites overlook the ocean, a tequila sommelier teaches the art of sipping Mexico’s traditional spirit, and a microbrewery treats you to its own handcrafted beers. Relax in luxurious suites and savour delectable local and international cuisines. It’s all-inclusive and delivered with genuine Service From the Heart™.
Hotel details
Important information
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  • Transat has made all reasonable efforts to ensure the accuracy of its product information, promotions, photos, layouts and videos; however, please note that changes may occur at any moment without notice.

Brochure Erratum(s)

  • Please take note of the following change in our 2017-2018 brochure.
     
    November 8, 2017:
    The hotel is now called "Hyatt Ziva Cancun".
    There will no longer be anymore Luxury Collection categories.
About your Hotel
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Hotel Location

  • Approximately 15 km from Cancun International Airport
  • Beachfront
  • Area: Cancun's Hotel Zone

Hotel Description

  • 547 rooms

Services

  • 3 pool(s)
  • 7 restaurant(s)
  • Fitness center
  • Evening entertainment
  • Spa ($)
  • Doctor on site ($)
  • Laundry services ($)
  • 1 tennis court(s)
  • -
  • Water park
  • WiFi available in :
    • Lobby
    • Pool
    • Room
  • Nurse on site ($)
  • Currency exchange ($)
  • ATM ($)
  • Shuttle service off site ($)
  • Check-in time : 3:00 AM
  • Check-out time : 12:00 PM
  • Shopping centre ($)
  • Babysitting ($)
  • Jewellery store ($)
  • Gift shop ($)
  • Photo shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Convention centre ($)
  • Beauty salon ($)
  • Bike rental ($)
  • Spa services ($)

Beach

  • Private beach
  • Beach Club (facilities on the beach) : Yes (included)
  • Lounge chairs
  • Palapas

Hotel Contact Information

  • Hyatt Ziva Cancun 5*
  • Tel.: 529988815600
Inclusions
Ø
For travel between November 1, 2017 and October 31, 2018

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte breakfast, lunch and dinner unlimited (reservations required)
  • À la carte dinners
  • Daily activities program
  • Room service 24-hour
  • Selected international drinks (house wine included)
  • Snacks
  • Buffet breakfast, lunch and dinner
  • Hyatt Zilara Cancun (adult guests only)
  • Service of a representative at destination
Hyatt Club Level inclusions *:
  • Priority check-in at the hotel
  • Butler service Personalized
  • Lounge reserved to Hyatt Club members (Hyatt Club Lounge)
  • Exclusive section including the Hyatt Club Level pool
  • Complimentary locals calls and WiFi
  • Bottle of sparkling wine in room upon arrival
  • Discount 15% on spa and salon services
  • Concierge service personalized
* Included with "Club Ocean Front Double", "Club Ocean Front Corner Suite" and "Club Ocean Front King" only
Turquoize inclusions :
  • VIP check-in and reception area (Turquoize Reception)
  • Butler service (personalized)
  • Bathrobes Turquoize
  • Complimentary domestic and international calls (USA,CAN & Mexico)
  • Exclusive access to rooftop infinity pool with ocean views and Punta Vista bar
  • Private elevator with direct access to Zen Spa with hydrotherapy circuit included
  • Spa discount of 20% for Turquoize guests
  • In-room (personalized aromatherapy)

Flight and accommodation (no transfers)

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte breakfast, lunch and dinner unlimited (reservations required)
  • À la carte dinners
  • Daily activities program
  • Room service 24-hour
  • Selected international drinks (house wine included)
  • Snacks
  • Buffet breakfast, lunch and dinner
  • Hyatt Zilara Cancun (adult guests only)
  • Service of a representative at destination
Hyatt Club Level inclusions *:
  • Priority check-in at the hotel
  • Butler service Personalized
  • Lounge reserved to Hyatt Club members (Hyatt Club Lounge)
  • Exclusive section including the Hyatt Club Level pool
  • Complimentary locals calls and WiFi
  • Bottle of sparkling wine in room upon arrival
  • Discount 15% on spa and salon services
  • Concierge service personalized
* Included with "Club Ocean Front Double", "Club Ocean Front Corner Suite" and "Club Ocean Front King" only
Turquoize inclusions :
  • VIP check-in and reception area (Turquoize Reception)
  • Butler service (personalized)
  • Bathrobes Turquoize
  • Complimentary domestic and international calls (USA,CAN & Mexico)
  • Exclusive access to rooftop infinity pool with ocean views and Punta Vista bar
  • Private elevator with direct access to Zen Spa with hydrotherapy circuit included
  • Spa discount of 20% for Turquoize guests
  • In-room (personalized aromatherapy)

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte breakfast, lunch and dinner unlimited (reservations required)
  • À la carte dinners
  • Daily activities program
  • Room service 24-hour
  • Selected international drinks (house wine included)
  • Snacks
  • Buffet breakfast, lunch and dinner
  • Hyatt Zilara Cancun (adult guests only)
  • Service of a representative at destination
Hyatt Club Level inclusions *:
  • Priority check-in at the hotel
  • Butler service Personalized
  • Lounge reserved to Hyatt Club members (Hyatt Club Lounge)
  • Exclusive section including the Hyatt Club Level pool
  • Complimentary locals calls and WiFi
  • Bottle of sparkling wine in room upon arrival
  • Discount 15% on spa and salon services
  • Concierge service personalized
* Included with "Club Ocean Front Double", "Club Ocean Front Corner Suite" and "Club Ocean Front King" only
Turquoize inclusions :
  • VIP check-in and reception area (Turquoize Reception)
  • Butler service (personalized)
  • Bathrobes Turquoize
  • Complimentary domestic and international calls (USA,CAN & Mexico)
  • Exclusive access to rooftop infinity pool with ocean views and Punta Vista bar
  • Private elevator with direct access to Zen Spa with hydrotherapy circuit included
  • Spa discount of 20% for Turquoize guests
  • In-room (personalized aromatherapy)
Rooms
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  • For your comfort, each room offers :
  • Double Room > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • Size of the room : 45 m²
    • Garden View
    • Up to 4 people :
      • Maximum 2 adults
      • Maximum 2 children
    • Non-smoking room
    • 2 double beds
    • Terrace
    • Bathroom with shower only
      • Shower : Regular
      • Bath type : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
  • Resort View Double > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • Size of the room : 45 m²
    • Resort View
    • Up to 4 people :
      • Maximum 2 adults
      • Maximum 2 children
    • Non-smoking room
    • 2 double beds
    • Balcony
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
  • Ocean View Double > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • Size of the room : 45 m²
    • Ocean View
    • Up to 4 people :
      • Maximum 2 adults
      • Maximum 2 children
    • Non-smoking room
    • 2 double beds
    • Balcony
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
  • Ocean Front Double > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • Size of the room : 45 m²
    • Oceanfront
    • Up to 4 people :
      • Maximum 2 adults
      • Maximum 2 children
    • Non-smoking room
    • 2 double beds
    • Balcony
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
  • Club Ocean Front Double > Ø

    Inclusions
    • Hyatt Club Level inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • Size of the room : 43 m²
    • Oceanfront
    • Up to 4 people :
      • Maximum 2 adults
      • Maximum 2 children
    • Non-smoking room
    • 2 double beds
    • Balcony
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • Hyatt Club Level inclusions
  • Dolphin View Master Double > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • Size of the room : 56 m²
    • Dolphin Pool View
    • Up to 4 people :
      • Maximum 2 adults
      • Maximum 2 children
    • Non-smoking room
    • 2 double beds
    • Balcony
    • Bathroom with bath only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
  • Swim-up Double > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • Ocean View Swim Out
    • Non-smoking room
    • 2 double beds
    • Terrace
    • Bathroom with shower only
      • Shower : Regular
    • Min age requirement for this category is 13 years old.
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
  • Pyramid Suites > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • Ocean View
    • Up to 5 people :
      • Maximum 2 adults
      • Maximum 3 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Balcony
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
  • Club Ocean Front Corner Suite > Ø

    Inclusions
    • Hyatt Club Level inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • Size of the room : 101 m²
    • Oceanfront
    • Up to 4 people :
      • Maximum 2 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Balcony
    • Bathroom with shower or bath
      • Shower : Regular
      • Bath type : Regular
    • Whirlpool on balcony
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • Hyatt Club Level inclusions
  • King Room > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • Size of the room : 45 m²
    • Garden View
    • Up to 3 people :
      • Maximum 2 adults
      • Maximum 1 children
    • Non-smoking room
    • 1 king-size bed
    • Terrace
    • Bathroom with shower only
      • Shower : Regular
      • Bath type : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
  • Resort View King > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • Size of the room : 45 m²
    • Resort View
    • Up to 3 people :
      • Maximum 2 adults
      • Maximum 1 children
    • Non-smoking room
    • 1 king-size bed
    • Balcony
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
  • Ocean View King > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • Size of the room : 45 m²
    • Ocean View
    • Up to 3 people :
      • Maximum 2 adults
      • Maximum 1 children
    • Non-smoking room
    • 1 king-size bed
    • Balcony
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
  • Ocean Front King > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • Size of the room : 45 m²
    • Oceanfront
    • Up to 3 people :
      • Maximum 2 adults
      • Maximum 1 children
    • Non-smoking room
    • 1 king-size bed
    • Balcony
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
  • Club Ocean Front King > Ø

    Inclusions
    • Hyatt Club Level inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • Size of the room : 43 m²
    • Oceanfront
    • Up to 3 people :
      • Maximum 2 adults
      • Maximum 1 children
    • Non-smoking room
    • 1 king-size bed
    • Balcony
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • Hyatt Club Level inclusions
  • Dolphin View Master King > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • Size of the room : 56 m²
    • Dolphin Pool View
    • Up to 3 people :
      • Maximum 2 adults
      • Maximum 1 children
    • Non-smoking room
    • 1 king-size bed
    • Balcony
    • Bathroom with bath only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
  • Swim-up King > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • Ocean View Swim Out
    • Non-smoking room
    • 1 king-size bed
    • Terrace
    • Bathroom with shower only
      • Shower : Regular
    • Min age requirement for this category is 13 years old.
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
Sports / Activities
Ø

Sports

  • Basketball
  • Non-motorized water sports
  • Snorkeling
  • Volleyball
  • Tennis
    • 1 tennis court(s)

Activities

  • Aerobics
  • Aquafitness
  • Bike tours ($)
  • Cooking lessons
  • Fitness center
  • Games room
  • Yoga
Internet
Ø

WiFi available in :

  • Lobby
  • Pool
  • Room
Restaurants / Bars
Ø
  • This information is for informational purposes only and can change depending of the occupancy and season.
  • Restaurant(s)

    • The Moongate
      Image bar
      • Dinner : À la Carte Asian
      • Evening dress code: Formal
    • Mangiare
      Image bar
      • Lunch : À la Carte Trattoria
      • Dinner : À la Carte Italian
      • Evening dress code: Casual
    • Breeze Grill
      Image bar
      • Breakfast : Continental Breakfast
      • Lunch : Grill
      • Dinner : À la Carte Steakhouse
    • Juana Margarita
      Image bar
      • Lunch : À la Carte Mexican
      • Dinner : À la Carte Mexican
      • Evening dress code: Casual
    • Brasserie
      Image bar
      • Minimum age : 18 years old
      • Dinner : À la Carte French
      • Air conditioning
      • Evening dress code: Formal
    • El Mercado
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Evening dress code: Casual
    • Las Olas
      Image bar
      • Breakfast : Continental Breakfast
      • Lunch : À la Carte American
      • Dinner : À la Carte American
      • Evening dress code: Casual
    • Pasteles
      • Lunch : Dessert parlor
      • Dinner : Dessert parlor
    • La Bastille
      Image bar
      • Minimum age : 18 years old
      • Dinner : À la Carte French
      • Evening dress code: Semi-formal
  • Bar(s)

    • Lobby Bar
      Image bar
      • Location : Lobby
      • Opening time : 00:00
      • Closing time : 23:45
      • Local drinks
      • International drinks
    • The Club
      Image bar
      • Lounge
    • Delfines Bar
      Image bar
      • Main Bar
      • Local drinks
      • International drinks
    • La Vista
      Image bar
      • Location : Rooftop
      • Local drinks
      Adults-only
    • Coffee Shop
      Image bar
      • Coffee Shop
      Dessert Parlor
    • El Faro Bar
      Image bar
      • Piano Bar
      • Local drinks
      • International drinks
    • La Cantina
      Image bar
      • Trendy Bar
      • Opening time : 12:00
      • Closing time : 22:00
      • Local drinks
      Tequila Bar
    • Cerveceria
      Image bar
      • Sports Bar
      • Local drinks
    • VIP Pool Bar
      Image bar
      • Location : Pool
      • Local drinks
      • International drinks
Kids
Ø
  • Water park
  • Babysitting ($)
Spa
Ø

Services ($)

  • Body Treatments
  • Jacuzzi
  • Massage
  • Sauna
  • Spa Circuits
Ratings
Transat rating
88888
Ø

Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.