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A stunning Mayan-inspired oasis on the most beautiful strip of Cancun and surrounded on three sides by the bluest Caribbean waters, Hyatt Ziva Cancun is a playful escape for families and couples, where swim-up suites overlook the ocean, a tequila sommelier teaches the art of sipping Mexico’s traditional spirit, and a microbrewery treats you to its own handcrafted beers. Relax in luxurious suites and savour delectable local and international cuisines. It’s all-inclusive and delivered with genuine Service From the Heart™.
Hotel details
Important information
Ø
  • Transat has made all reasonable efforts to ensure the accuracy of its product information, promotions, photos, layouts and videos; however, please note that changes may occur at any moment without notice.

Brochure Erratum(s)

  • Please take note of the following change in our 2017-2018 brochure.
     
    November 8, 2017:
    The hotel is now called "Hyatt Ziva Cancun".
    There will no longer be anymore Luxury Collection categories.
About your Hotel
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Hotel Location

  • Approximately 15 km from Cancun International Airport
  • Beachfront
  • Area: Cancun's Hotel Zone

Hotel Description

  • 547 rooms

Services

  • 3 pool(s)
  • 7 restaurant(s)
  • Fitness center
  • Evening entertainment
  • Spa ($)
  • Doctor on site ($)
  • Laundry services ($)
  • 1 tennis court(s)
  • -
  • Water park
  • WiFi available in :
    • Lobby
    • Pool
    • Room
  • Nurse on site ($)
  • Currency exchange ($)
  • ATM ($)
  • Shuttle service off site ($)
  • Check-in time : 3:00 AM
  • Check-out time : 12:00 PM
  • Shopping centre ($)
  • Babysitting ($)
  • Jewellery store ($)
  • Gift shop ($)
  • Photo shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Convention centre ($)
  • Beauty salon ($)
  • Bike rental ($)
  • Spa services ($)

Beach

  • Private beach
  • Beach Club (facilities on the beach) : Yes (included)
  • Lounge chairs
  • Palapas

Hotel Contact Information

  • Hyatt Ziva Cancun 5*
  • Tel.: 529988815600
Inclusions
Ø
For travel between November 1, 2017 and October 31, 2018

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte breakfast, lunch and dinner unlimited (reservations required)
  • À la carte dinners
  • Daily activities program
  • Room service 24-hour
  • Selected international drinks (house wine included)
  • Snacks
  • Buffet breakfast, lunch and dinner
  • Hyatt Zilara Cancun (adult guests only)
  • Service of a representative at destination
Hyatt Club Level inclusions *:
  • Priority check-in at the hotel
  • Butler service Personalized
  • Lounge reserved to Hyatt Club members (Hyatt Club Lounge)
  • Exclusive section including the Hyatt Club Level pool
  • Complimentary locals calls and WiFi
  • Bottle of sparkling wine in room upon arrival
  • Discount 15% on spa and salon services
  • Concierge service personalized
* Included with "Club Ocean Front Double", "Club Ocean Front Corner Suite" and "Club Ocean Front King" only
Turquoize inclusions :
  • VIP check-in and reception area (Turquoize Reception)
  • Butler service (personalized)
  • Bathrobes Turquoize
  • Complimentary domestic and international calls (USA,CAN & Mexico)
  • Exclusive access to rooftop infinity pool with ocean views and Punta Vista bar
  • Private elevator with direct access to Zen Spa with hydrotherapy circuit included
  • Spa discount of 20% for Turquoize guests
  • In-room (personalized aromatherapy)

Flight and accommodation (no transfers)

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte breakfast, lunch and dinner unlimited (reservations required)
  • À la carte dinners
  • Daily activities program
  • Room service 24-hour
  • Selected international drinks (house wine included)
  • Snacks
  • Buffet breakfast, lunch and dinner
  • Hyatt Zilara Cancun (adult guests only)
  • Service of a representative at destination
Hyatt Club Level inclusions *:
  • Priority check-in at the hotel
  • Butler service Personalized
  • Lounge reserved to Hyatt Club members (Hyatt Club Lounge)
  • Exclusive section including the Hyatt Club Level pool
  • Complimentary locals calls and WiFi
  • Bottle of sparkling wine in room upon arrival
  • Discount 15% on spa and salon services
  • Concierge service personalized
* Included with "Club Ocean Front Double", "Club Ocean Front Corner Suite" and "Club Ocean Front King" only
Turquoize inclusions :
  • VIP check-in and reception area (Turquoize Reception)
  • Butler service (personalized)
  • Bathrobes Turquoize
  • Complimentary domestic and international calls (USA,CAN & Mexico)
  • Exclusive access to rooftop infinity pool with ocean views and Punta Vista bar
  • Private elevator with direct access to Zen Spa with hydrotherapy circuit included
  • Spa discount of 20% for Turquoize guests
  • In-room (personalized aromatherapy)

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte breakfast, lunch and dinner unlimited (reservations required)
  • À la carte dinners
  • Daily activities program
  • Room service 24-hour
  • Selected international drinks (house wine included)
  • Snacks
  • Buffet breakfast, lunch and dinner
  • Hyatt Zilara Cancun (adult guests only)
  • Service of a representative at destination
Hyatt Club Level inclusions *:
  • Priority check-in at the hotel
  • Butler service Personalized
  • Lounge reserved to Hyatt Club members (Hyatt Club Lounge)
  • Exclusive section including the Hyatt Club Level pool
  • Complimentary locals calls and WiFi
  • Bottle of sparkling wine in room upon arrival
  • Discount 15% on spa and salon services
  • Concierge service personalized
* Included with "Club Ocean Front Double", "Club Ocean Front Corner Suite" and "Club Ocean Front King" only
Turquoize inclusions :
  • VIP check-in and reception area (Turquoize Reception)
  • Butler service (personalized)
  • Bathrobes Turquoize
  • Complimentary domestic and international calls (USA,CAN & Mexico)
  • Exclusive access to rooftop infinity pool with ocean views and Punta Vista bar
  • Private elevator with direct access to Zen Spa with hydrotherapy circuit included
  • Spa discount of 20% for Turquoize guests
  • In-room (personalized aromatherapy)
Rooms
Ø
  • For your comfort, each room offers :
  • Double Room > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • Size of the room : 45 m²
    • Garden View
    • Up to 4 people :
      • Maximum 2 adults
      • Maximum 2 children
    • Non-smoking room
    • 2 double beds
    • Terrace
    • Bathroom with shower only
      • Shower : Regular
      • Bath type : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
  • Resort View Double > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • Size of the room : 45 m²
    • Resort View
    • Up to 4 people :
      • Maximum 2 adults
      • Maximum 2 children
    • Non-smoking room
    • 2 double beds
    • Balcony
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
  • Ocean View Double > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • Size of the room : 45 m²
    • Ocean View
    • Up to 4 people :
      • Maximum 2 adults
      • Maximum 2 children
    • Non-smoking room
    • 2 double beds
    • Balcony
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
  • Ocean Front Double > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • Size of the room : 45 m²
    • Oceanfront
    • Up to 4 people :
      • Maximum 2 adults
      • Maximum 2 children
    • Non-smoking room
    • 2 double beds
    • Balcony
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
  • Club Ocean Front Double > Ø

    Inclusions
    • Hyatt Club Level inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • Size of the room : 43 m²
    • Oceanfront
    • Up to 4 people :
      • Maximum 2 adults
      • Maximum 2 children
    • Non-smoking room
    • 2 double beds
    • Balcony
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • Hyatt Club Level inclusions
  • Dolphin View Master Double > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • Size of the room : 56 m²
    • Dolphin Pool View
    • Up to 4 people :
      • Maximum 2 adults
      • Maximum 2 children
    • Non-smoking room
    • 2 double beds
    • Balcony
    • Bathroom with bath only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
  • Swim-up Double > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • Ocean View Swim Out
    • Non-smoking room
    • 2 double beds
    • Terrace
    • Bathroom with shower only
      • Shower : Regular
    • Min age requirement for this category is 13 years old.
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
  • Pyramid Suites > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • Ocean View
    • Up to 5 people :
      • Maximum 2 adults
      • Maximum 3 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Balcony
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
  • Club Ocean Front Corner Suite > Ø

    Inclusions
    • Hyatt Club Level inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • Size of the room : 101 m²
    • Oceanfront
    • Up to 4 people :
      • Maximum 2 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Balcony
    • Bathroom with shower or bath
      • Shower : Regular
      • Bath type : Regular
    • Whirlpool on balcony
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • Hyatt Club Level inclusions
  • King Room > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • Size of the room : 45 m²
    • Garden View
    • Up to 3 people :
      • Maximum 2 adults
      • Maximum 1 children
    • Non-smoking room
    • 1 king-size bed
    • Terrace
    • Bathroom with shower only
      • Shower : Regular
      • Bath type : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
  • Resort View King > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • Size of the room : 45 m²
    • Resort View
    • Up to 3 people :
      • Maximum 2 adults
      • Maximum 1 children
    • Non-smoking room
    • 1 king-size bed
    • Balcony
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
  • Ocean View King > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • Size of the room : 45 m²
    • Ocean View
    • Up to 3 people :
      • Maximum 2 adults
      • Maximum 1 children
    • Non-smoking room
    • 1 king-size bed
    • Balcony
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
  • Ocean Front King > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • Size of the room : 45 m²
    • Oceanfront
    • Up to 3 people :
      • Maximum 2 adults
      • Maximum 1 children
    • Non-smoking room
    • 1 king-size bed
    • Balcony
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
  • Club Ocean Front King > Ø

    Inclusions
    • Hyatt Club Level inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • Size of the room : 43 m²
    • Oceanfront
    • Up to 3 people :
      • Maximum 2 adults
      • Maximum 1 children
    • Non-smoking room
    • 1 king-size bed
    • Balcony
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • Hyatt Club Level inclusions
  • Dolphin View Master King > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • Size of the room : 56 m²
    • Dolphin Pool View
    • Up to 3 people :
      • Maximum 2 adults
      • Maximum 1 children
    • Non-smoking room
    • 1 king-size bed
    • Balcony
    • Bathroom with bath only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
  • Swim-up King > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • Ocean View Swim Out
    • Non-smoking room
    • 1 king-size bed
    • Terrace
    • Bathroom with shower only
      • Shower : Regular
    • Min age requirement for this category is 13 years old.
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
Sports / Activities
Ø

Sports

  • Basketball
  • Non-motorized water sports
  • Snorkeling
  • Volleyball
  • Tennis
    • 1 tennis court(s)

Activities

  • Aerobics
  • Aquafitness
  • Bike tours ($)
  • Cooking lessons
  • Fitness center
  • Games room
  • Yoga
Internet
Ø

WiFi available in :

  • Lobby
  • Pool
  • Room
Restaurants / Bars
Ø
  • This information is for informational purposes only and can change depending of the occupancy and season.
  • Restaurant(s)

    • The Moongate
      Image bar
      • Dinner : À la Carte Asian
      • Evening dress code: Formal
    • Mangiare
      Image bar
      • Lunch : À la Carte Trattoria
      • Dinner : À la Carte Italian
      • Evening dress code: Casual
    • Breeze Grill
      Image bar
      • Breakfast : Continental Breakfast
      • Lunch : Grill
      • Dinner : À la Carte Steakhouse
    • Juana Margarita
      Image bar
      • Lunch : À la Carte Mexican
      • Dinner : À la Carte Mexican
      • Evening dress code: Casual
    • Brasserie
      Image bar
      • Minimum age : 18 years old
      • Dinner : À la Carte French
      • Air conditioning
      • Evening dress code: Formal
    • El Mercado
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Evening dress code: Casual
    • Las Olas
      Image bar
      • Breakfast : Continental Breakfast
      • Lunch : À la Carte American
      • Dinner : À la Carte American
      • Evening dress code: Casual
    • Pasteles
      • Lunch : Dessert parlor
      • Dinner : Dessert parlor
    • La Bastille
      Image bar
      • Minimum age : 18 years old
      • Dinner : À la Carte French
      • Evening dress code: Semi-formal
  • Bar(s)

    • Lobby Bar
      Image bar
      • Location : Lobby
      • Opening time : 00:00
      • Closing time : 23:45
      • Local drinks
      • International drinks
    • The Club
      Image bar
      • Lounge
    • Delfines Bar
      Image bar
      • Main Bar
      • Local drinks
      • International drinks
    • La Vista
      Image bar
      • Location : Rooftop
      • Local drinks
      Adults-only
    • Coffee Shop
      Image bar
      • Coffee Shop
      Dessert Parlor
    • El Faro Bar
      Image bar
      • Piano Bar
      • Local drinks
      • International drinks
    • La Cantina
      Image bar
      • Trendy Bar
      • Opening time : 12:00
      • Closing time : 22:00
      • Local drinks
      Tequila Bar
    • Cerveceria
      Image bar
      • Sports Bar
      • Local drinks
    • VIP Pool Bar
      Image bar
      • Location : Pool
      • Local drinks
      • International drinks
Kids
Ø
  • Water park
  • Babysitting ($)
Spa
Ø

Services ($)

  • Body Treatments
  • Jacuzzi
  • Massage
  • Sauna
  • Spa Circuits
Ratings
0000) 4691 Review(s)
TripAdvisor rating
0000)
TripAdvisor rating : Last 3 reviews
Ø

Outstanding facility and staff 00000 November 21, 2017

  • It really was an amazing trip. 1st time to Cancun for me and my family. The entire hotel was beautiful and well maintained. The room was awesome, pools were amazingly beautiful. Great service...
  • poolfishcool

Turquoise at Hyatt Ziva – Better the 2nd time around. 00000 November 20, 2017

  • My wife and I just returned from our second trip to Cancun, Mexico. Our stay covered the dates of November 5th, 2017 – November 12th, 2017. I can say with out a doubt that this trip was better than...
  • Stapes152

This is the place to stay! 00000 November 20, 2017

  • This was my first trip to Cancun, and it was nothing short of phenomenal! The resort was amazing, food was delicious, drinks were plentiful, and the staff was extremely courteous and attentive. If I...
  • V8932HWmichaelf
Transat rating
88888
Ø

Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.