The IBEROSTAR Cancun Hotel, set on a beautiful beach and boasting its own 18-hole golf course and seven magnificent pools, is a superb hotel, the perfect choice for a fun-filled vacation.
Hotel details
Important information
Ø
  • Transat has made all reasonable efforts to ensure the accuracy of its product information, promotions, photos, layouts and videos; however, please note that changes may occur at any moment without notice.

Mandatory Information: Room category name change

  • November 25, 2015:

    Please take note that the "Junior Suite" room category is now called "Garden View Villa", the "Ocean Front Villa Suite" is now called "Superior Ocean Front Villa" and the "Room Ocean View with Balcony" is now called "Superior Ocean View Room".

Mandatory Information: Service cancelled (room categories)

  • November 25, 2015:

    Service not offered: Room Ocean View Priority Location and Room Ocean View Balcony Superior Priority Location.
    As of: December 24, 2015

    We apologize in advance for any inconvenience this situation may cause you during your stay.

Mandatory Information: Construction

  • October 5, 2016:
     
    Renovations in the hotel are expected or in process.
     
    Dates: Until November 2017
    Where: A new 13-floor tower will be under construction at the hotel and will feature new accommodations, a terrace bar, a snack bar, pool with swim-up bar & a new specialty restaurant.  
    Substitution: During the construction guest will not be affected.
     
    The hotelier is deploying all possible efforts to minimize the noise and impact of renovations. We apologize in advance for any inconvenience this situation may cause you during your stay.
About your Hotel
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Hotel Location

  • Approximately 14 km from Cancun International Airport
  • Beachfront
  • Close to a trendy area
  • Area: Cancun's Hotel Zone
  • Metro:
  • District:

Hotel Description

  • 426 rooms
  • 1 building(s) of 9 storey(s)
  • 5 bungalow(s) of 3 storey(s)
  • Elevator

Services

  • Parking available at the hotel
  • 7 pool(s)
  • 6 restaurant(s)
  • 7 bar(s)
  • 24h drinks
  • 24h snacks
  • Fitness center
  • Internet business center
  • Evening entertainment
  • Live music
  • Convenience Store ($)
  • Spa ($)
  • Doctor on site ($)
  • Laundry services ($)
  • 2 tennis court(s)
  • Accessible for people with restricted mobility
  • Water park
  • WiFi available in :
    • The entire complex
  • Currency exchange ($)
  • ATM ($)
  • Check-in time : 3:00 PM
  • Check-out time : 12:00 PM
  • Scuba diving ($)
  • Babysitting ($)
  • Golf Course on site ($)
  • Gift shop ($)
  • Photo shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Convention centre ($)
  • Beauty salon ($)
  • Car Rental ($)

Beach

  • Private beach
  • Lounge chairs
  • Palapas
  • Bali Beds

Hotel Contact Information

  • IBEROSTAR Cancun 4.5*
  • Blvd. Kukulcan, Km 17 Cancun, Quintana Roo, Mexico, 77500
  • Tel.: 9988818000
  • Fax : 9988818082
  • Email : rrppcancun@iberostar.com.mx
Inclusions
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For travel between November 1, 2016 and October 31, 2017

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners unlimited (reservations required)
  • Concierge service
  • Daily activities program
  • Daily sports
  • Domestic drinks unlimited (house wine included)
  • Evening entertainment
  • Gala dinner on Dec. 24 & 31
  • Introduction to scuba diving in pool once/stay
  • Room service 24-hour
  • Selected international drinks
  • Spa (access to the spa wet areas)
  • WiFi
  • Buffet breakfast, lunch and dinner
  • 7 accessible pool(s) at the property
  • 6 accessible bar(s) at the property
  • 6 accessible restaurant(s) at the property
  • Access to the services and installations of the IBEROSTAR Paraiso Maya, IBEROSTAR Paraiso Lindo, IBEROSTAR Paraiso del Mar, IBEROSTAR Paraiso Beach, IBEROSTAR Tucan, IBEROSTAR Quetzal and IBEROSTAR Cozumel from 8 am to 6 pm (transportation not included)
  • Service of a representative at destination
Family Collection inclusions *:
  • Children's entertainment and water park
  • Equipment for kids
  • Kids' Club (ages 4 to 12) and Teens Club (ages 13 to 17)
  • Free seat selection for kids (some restrictions may apply, as per company policy)
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only)
  • Babysitting service ($)
  • Part of: Little fish
* Included with "Ocean View Room" only

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners unlimited (reservations required)
  • Concierge service
  • Daily activities program
  • Daily sports
  • Domestic drinks unlimited (house wine included)
  • Evening entertainment
  • Gala dinner on Dec. 24 & 31
  • Introduction to scuba diving in pool once/stay
  • Room service 24-hour
  • Selected international drinks
  • Spa (access to the spa wet areas)
  • WiFi
  • Buffet breakfast, lunch and dinner
  • 7 accessible pool(s) at the property
  • 6 accessible bar(s) at the property
  • 6 accessible restaurant(s) at the property
  • Access to the services and installations of the IBEROSTAR Paraiso Maya, IBEROSTAR Paraiso Lindo, IBEROSTAR Paraiso del Mar, IBEROSTAR Paraiso Beach, IBEROSTAR Tucan, IBEROSTAR Quetzal and IBEROSTAR Cozumel from 8 am to 6 pm (transportation not included)
  • Service of a representative at destination
Family Collection inclusions *:
  • Children's entertainment and water park
  • Equipment for kids
  • Kids' Club (ages 4 to 12) and Teens Club (ages 13 to 17)
  • Free seat selection for kids (some restrictions may apply, as per company policy)
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only)
  • Babysitting service ($)
  • Part of: Little fish
* Included with "Ocean View Room" only
For travel between November 1, 2017 and October 31, 2018

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners unlimited (reservations required)
  • Concierge service
  • Daily activities program
  • Daily sports
  • Domestic drinks unlimited (house wine included)
  • Evening entertainment
  • Gala dinner on Dec. 24 & 31
  • Introduction to scuba diving in pool once/stay
  • Room service 24-hour
  • Selected international drinks
  • Spa (access to the spa wet areas)
  • WiFi
  • Buffet breakfast, lunch and dinner
  • 7 accessible pool(s) at the property
  • 6 accessible bar(s) at the property
  • 6 accessible restaurant(s) at the property
  • Access to the services and installations of the IBEROSTAR Paraiso Maya, IBEROSTAR Paraiso Lindo, IBEROSTAR Paraiso del Mar, IBEROSTAR Paraiso Beach, IBEROSTAR Tucan, IBEROSTAR Quetzal and IBEROSTAR Cozumel from 8 am to 6 pm (transportation not included)
  • Service of a representative at destination
Family Collection inclusions *:
  • Children's entertainment and water park
  • Equipment for kids
  • Kids' Club (ages 4 to 12) and Teens Club (ages 13 to 17)
  • Free seat selection for kids (some restrictions may apply, as per company policy)
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only)
  • Babysitting service ($)
  • Part of: For the little ones
* Included with "Ocean View Room" only

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners unlimited (reservations required)
  • Concierge service
  • Daily activities program
  • Daily sports
  • Domestic drinks unlimited (house wine included)
  • Evening entertainment
  • Gala dinner on Dec. 24 & 31
  • Introduction to scuba diving in pool once/stay
  • Room service 24-hour
  • Selected international drinks
  • Spa (access to the spa wet areas)
  • WiFi
  • Buffet breakfast, lunch and dinner
  • 7 accessible pool(s) at the property
  • 6 accessible bar(s) at the property
  • 6 accessible restaurant(s) at the property
  • Access to the services and installations of the IBEROSTAR Paraiso Maya, IBEROSTAR Paraiso Lindo, IBEROSTAR Paraiso del Mar, IBEROSTAR Paraiso Beach, IBEROSTAR Tucan, IBEROSTAR Quetzal and IBEROSTAR Cozumel from 8 am to 6 pm (transportation not included)
  • Service of a representative at destination
Family Collection inclusions *:
  • Children's entertainment and water park
  • Equipment for kids
  • Kids' Club (ages 4 to 12) and Teens Club (ages 13 to 17)
  • Free seat selection for kids (some restrictions may apply, as per company policy)
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only)
  • Babysitting service ($)
  • Part of: For the little ones
* Included with "Ocean View Room" only
Rooms
Ø
  • For your comfort, each room offers :
  • Ocean View Room > Ø

    Inclusions
    • Season 2016-2017
    • Season 2017-2018
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 36 m²
    • Ocean View
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • Non-smoking room
    • 2 queen-size beds or 1 king-size and 1 sofa bed
    • Crib (on request)
    • Desk/Working area
    • Connecting room available on request
    • Full bathroom
      • Shower : Regular
      • Bath type : Regular
    • Central air-conditioning
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • Family Collection inclusions
    • WiFi
    • Bathrobes
  • Superior Ocean View Room > Ø

    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 46 m²
    • Ocean View
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • Non-smoking room
    • 2 queen-size beds or 1 king-size and 1 sofa bed
    • Crib (on request)
    • Desk/Working area
    • Connecting room available on request
    • Balcony
    • Full bathroom
      • Shower : Regular
      • Bath type : Regular
    • Central air-conditioning
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • WiFi
    • Bathrobes
  • Garden View Villa > Ø

    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Garden View
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • Non-smoking room
    • 2 queen-size beds or 1 king-size and 1 sofa bed
    • Crib (on request)
    • Desk/Working area
    • Connecting room available on request
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Regular
    • Central air-conditioning
    • Ceiling fan
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • WiFi
    • Bathrobes
    Private pool
  • Ocean Front Villa > Ø

    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Oceanfront
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • Non-smoking room
    • 2 queen-size beds or 1 king-size and 1 sofa bed
    • Crib (on request)
    • Desk/Working area
    • Connecting room available on request
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Regular
    • Central air-conditioning
    • Ceiling fan
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • Mini-bar stocked with premium brand drinks, beer, water & soft drinks.
    • WiFi
    • Bathrobes
    Private pool area
  • Ocean View Suite > Ø

    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 89 m²
    • Ocean View
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • Non-smoking room
    • Bedroom with closed door
    • 2 queen-size beds or 1 king-size and 1 sofa bed
    • Crib (on request)
    • Living area
    • Dining area
    • Desk/Working area
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Regular
    • Whirlpool on balcony
    • Central air-conditioning
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • WiFi
    • Bathrobes
  • Ocean Front Villa Swim-out > Ø

    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Oceanfront
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • Non-smoking room
    • 2 queen-size beds or 1 king-size and 1 sofa bed
    • Crib (on request)
    • Desk/Working area
    • Connecting room available on request
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Regular
    • Central air-conditioning
    • Ceiling fan
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • Mini-bar stocked with premium brand drinks, beer, water & soft drinks.
    • WiFi
    • Bathrobes
    Private pool area
Sports / Activities
Ø

Sports

  • Archery
  • Basketball
  • Golf course on site ($)
  • Soccer
  • Tennis
    • 2 tennis court(s)
  • Volleyball
  • Waterpolo

Activities

  • Aquafitness
  • Dance lessons
  • Darts
  • Fitness center
  • Games room
  • Introduction to scuba diving in pool
  • Jacuzzi
  • Petanque
  • Ping-pong
  • Pool tables
  • Riffle shooting
  • Scuba Diving ($)
Internet
Ø

WiFi available in :

  • The entire complex

Internet for Business

Family Collection
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Kid-Friendly Fun

You’re going on a family vacation! Great! Where do you go? Where do you stay? Does the hotel have a water park? Will your teen get bored? So many questions! That’s why we’ve compiled our Family Collection, catered to the wants and needs of all types of families. So you can spend more time teasing your teen about singing Justin Bieber at karaoke or bonding over that time Grandma fell out of the canoe.

WHO ARE YOU TRAVELLING WITH?

CHILDREN UP TO AGE 12
For the Little Ones and Tweens
With fun-filled kids’ clubs and activities galore, your children might never want to leave!

TEENS AGED 13 TO 16
Cool for Teens
Surf simulators, arcade games, DJ classes – your teens won’t even have time to miss Snapchat!

SWIM FANS
Water Parks
Spend hours of aqua fun at these hotels with awesome water parks and surf simulators.

JUST YOU AND THE KIDS
Single Parents
Moms or dads travelling alone with kids under 13 can benefit from reduced rates and even free stays for their little ones.

FAMILIES OF 5 OR MORE
Big Fun for Big Families
Big families are the stars at these hotels with spacious rooms and/or luxurious suites.

To find out if this hotel meets the needs of your family, and see which specific inclusions apply to this hotel, please refer to "Family Collection" Inclusions in the "Inclusions" section.  
May be available with some room categories, according to the property
Restaurants / Bars
Ø
  • This information is for informational purposes only and can change depending of the occupancy and season.
    • 24h snacks
    • 24h drinks
  • Restaurant(s)

    • El Laguito
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Air conditioning
      • Evening dress code: Casual
      • High chairs available
    • El Maguey
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : À la Carte Mexican
      • Reservation required
      • Evening dress code: Semi-formal
      • High chairs available
      • Smoking area
    • La Horma
      Image bar
      • Minimum age : 12 years old
      • Dinner : À la Carte Gourmet
      • Reservation required
      • Air conditioning
      • Evening dress code: Formal
    • La Parrilla
      Image bar
      • Dinner : À la Carte Steakhouse
      • Reservation required
      • Air conditioning
      • Evening dress code: Semi-formal
      • High chairs available
    • Naga Hibachi
      Image bar
      • Dinner : À la Carte Japanese
      • Reservation required
      • Air conditioning
      • Evening dress code: Semi-formal
      • High chairs available
    • Carey
      Image bar
      • Lunch : Snack Bar
  • Bar(s)

    • Las Palmas
      Image bar
      • Location : Lobby
      • Opening time : 09:00
      • Closing time : 01:00
      • Local drinks
      • International drinks
    • Vertigo
      Image bar
      • Sports Bar
      • Opening time : 17:00
      • Closing time : 01:00
      • Local drinks
      • International drinks
    • La Perla
      Image bar
      • Location : Swim-up
      • Opening time : 10:00
      • Closing time : 18:00
      • Local drinks
      • International drinks
    • Cohiba Atmosphere
      Image bar
      • Cigar lounge
      • Opening time : 17:00
      • Closing time : 01:00
      • Local drinks
      • International drinks
    • El Telon
      Image bar
      • Location : Theatre
      • Opening time : 17:00
      • Closing time : 00:00
      • Local drinks
      • International drinks
    • Carey
      Image bar
      • Location : Pool
      • Opening time : 10:00
      • Closing time : 18:00
      • Local drinks
      • International drinks
    • Las Olas
      Image bar
      • Location : Beach
      • Opening time : 10:00
      • Closing time : 18:00
      • Local drinks
      • International drinks
Kids
Ø
  • Kids' Club (ages 4 to 12)
  • Teen Club (ages 13 to 17)
  • 1 kids pool(s)
  • Water park
  • Babysitting ($)
  • High chair available at the restaurant(s)
Golf 1
Ø
  • There’s nothing like a good game of golf to get you in the vacation spirit, so here's some information on nearby golf course(s) offering advantageous rates locally ($).

    This information is for informational purposes only and is subject to change.

Iberostar Cancun Golf Course

Designed by Isao Aoki
Boulevard Kukulcan Km 17 Zona Hotelera, Cancun, QR 77500
9988818016
9988818000
ventasgolf.cancun@iberostar.com.mx
  • Golf Course near the property
  • 18 holes
  • Driving range ($)
  • Lockers ($)
  • Par 72
  • Black: 6734 / Blue: 6261 / White: 5810 / Red: 5029
  • Golf cart included
  • Pre-reserved tee times available
  • Formal dress code
  • Putting green
  • Teaching pro ($)
  • Club house ($)
  • Mandatory golf cart
  • Pro shop ($)
  • Chipping green
Scuba Diving
Ø

Services ($)

  • Introduction to scuba diving in pool
Spa
Ø

Services ($)

  • Body Treatments
  • Massage
  • Sauna
Wedding / Honeymoon
Ø

Wedding package ($)

Honeymoon package ($)

Eco-responsible
Ø

Green Globe

Green Globe is a stringent international certification program for the travel and tourism industry that incorporates sustainability principles.
Special offers
Ø
  • 2 children under 13 stay and eat free (2016-2017)

      • When sharing the room with 2 paying adults
      • Applicable for travel between May 1, 2017 and October 31, 2017
  • 1 child under 13 stays and eats free (2017-2018)

      • When sharing the room with 2 paying adults
      • Applicable for travel:
        • Between November 1, 2017 and January 31, 2018
        • Between April 1, 2018 and April 30, 2018
  • 2 children under 13 stay and eat free (2017-2018)

      • When sharing the room with 2 paying adults
      • Applicable for travel between May 1, 2018 and October 31, 2018
Ratings
0000) 4416 Review(s)
TripAdvisor rating
0000)
TripAdvisor rating : Last 3 reviews
Ø

Anniversary trip dissapointment 00¼¼¼ June 24, 2017

  • I stayed at the Iberostar Cancun from June 17th-June 22nd. I came here with a large group(41 people) to celebrate my 20th Anniversary. I contacted your group representative Diana and Edrei to let...
  • scottykc17

We loved Iberostar! 00000 June 23, 2017

  • Overall our trip was awesome. The people were so kind and remembered us by name every day! There was never a time we needed something and couldn't get it. I would suggest going to this resort with...
  • jaelynmc02

I survived the Iberostar nightmare 00¼¼¼ June 23, 2017

  • My boyfriend and I stayed this hotel 14 months ago and couldn't believe how amazing it was! The location, food and staff were out of this world we had never been so impressed. We talked about it...
  • A TripAdvisor Member
Transat rating
8888*
Ø

Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.