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The Isla Mujeres Palace Hotel in Cancun is a beachfront property in Isla Mujeres, located approximately 25 km from the Cancun airport.
Hotel details
Minimum age
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  • Full hotel
  • Minimum age required : 18
Important information
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  • Transat has made all reasonable efforts to ensure the accuracy of its product information, promotions, photos, layouts and videos; however, please note that changes may occur at any moment without notice.

Brochure Erratum(s)

  • Please take note of the following change in our 2015-2016 brochure.

    December 2, 2015:
    The rooms only have one king bed, there is no 2 double beds.

Good to Know

  • Approximately 25km from the Cancun airport to the pier. Ferry boat to Isla Mujeres approximately 30 minutes.
About your Hotel
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Hotel Location

  • Approximately 38 km from Cancun International Airport
  • Beachfront
  • Area: Isla Mujeres

Hotel Description

  • Minimum age required - Full hotel
  • 62 rooms
  • 1 building(s) of 3 storey(s)
  • Elevator

Services

  • Parking available at the hotel
  • 1 pool(s)
  • 2 restaurant(s)
  • 2 bar(s)
  • Fitness center
  • Internet business center
  • Evening entertainment
  • Spa ($)
  • Doctor on site ($)
  • Laundry services ($)
  • Accessible for people with restricted mobility
  • Currency exchange ($)
  • WiFi available in :
    • Lobby
    • Pool
    • Room
  • ATM ($)
  • Check-in time : 3:00 PM
  • Check-out time : 12:00 PM
  • Gift shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Convention centre ($)
  • Beauty salon ($)

Beach

  • Beach Club on site
  • Beach Club (facilities on the beach) : Yes (included)
  • Lounge chairs
  • Palapas

Hotel Contact Information

  • Isla Mujeres Palace 4.5*
  • Carretera Garrafón Vista Alegre K.M. 4.5 SM 8 Mza. 62 Isla Mujeres, Quintana Roo Mexico
  • Tel.: 9989992020
  • Email : info@palaceresorts.com
Inclusions
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For travel between November 1, 2015 and October 31, 2016

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners with no reservation required
  • Bathrobes and slippers in room
  • Beach towels in room
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited, house wine included)
  • Evening entertainment
  • In-room liquor dispenser
  • Mini-bar restoked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Phone calls to Canada (unlimited)
  • Premium brand drinks (select)
  • Room service available 24 hrs
  • Selected international drinks (unlimited)
  • Snacks
  • Turn-down service
  • Waiter service at the pool/beach
  • Buffet breakfast and lunch
  • Access to all services and facilities of all Palace Resorts.
  • Service of a representative at destination

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners with no reservation required
  • Bathrobes and slippers in room
  • Beach towels in room
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited, house wine included)
  • Evening entertainment
  • In-room liquor dispenser
  • Mini-bar restoked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Phone calls to Canada (unlimited)
  • Premium brand drinks (select)
  • Room service available 24 hrs
  • Selected international drinks (unlimited)
  • Snacks
  • Turn-down service
  • Waiter service at the pool/beach
  • Buffet breakfast and lunch
  • Access to all services and facilities of all Palace Resorts.
  • Service of a representative at destination

For travel between November 1, 2016 and October 31, 2017

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (no reservation required)
  • Bathrobes and slippers in room
  • Beach towels in room
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited, house wine included)
  • Evening entertainment
  • In-room liquor dispenser
  • Mini-bar restoked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Phone calls to Canada (unlimited)
  • Premium brand drinks (select)
  • Room service available 24-hour
  • Selected international drinks (unlimited)
  • Snacks
  • Turn-down service
  • Waiter service at the pool & at the beach
  • Buffet breakfast and lunch
  • Access to all services and facilities of all Palace Resorts
  • Service of a representative at destination
Adults Collection inclusions :
  • Part of: Zen Vibes

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (no reservation required)
  • Bathrobes and slippers in room
  • Beach towels in room
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited, house wine included)
  • Evening entertainment
  • In-room liquor dispenser
  • Mini-bar restoked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Phone calls to Canada (unlimited)
  • Premium brand drinks (select)
  • Room service available 24-hour
  • Selected international drinks (unlimited)
  • Snacks
  • Turn-down service
  • Waiter service at the pool & at the beach
  • Buffet breakfast and lunch
  • Access to all services and facilities of all Palace Resorts
  • Service of a representative at destination
Adults Collection inclusions :
  • Part of: Zen Vibes
Rooms
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  • For your comfort, each room offers :
  • Deluxe Room Resort View > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Resort View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Balcony or terrace
    • Full bathroom
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Long-distance calls included
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • Resort Credit (receive up to $1,500 resort credit per room/stay; 16% applicable tax on all purchases done with resort credits. Some restrictions may apply)
  • Superior Deluxe Pool View > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Pool View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Balcony or terrace
    • Full bathroom
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Long-distance calls included
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • Resort Credit (receive up to $1,500 resort credit per room/stay; 16% applicable tax on all purchases done with resort credits. Some restrictions may apply)
  • Superior Deluxe Ocean View > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Balcony or terrace
    • Full bathroom
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Long-distance calls included
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • Resort Credit (receive up to $1,500 resort credit per room/stay; 16% applicable tax on all purchases done with resort credits. Some restrictions may apply)
  • Concierge Level > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Run of the house View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Balcony or terrace
    • Full bathroom
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Long-distance calls included
    • Pillow menu
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • Concierge service
    • Massage (25 minutes at the spa treatment rooms)
    • Early check-in and late check-out subject to availability
    • Resort Credit (receive up to $1,500 resort credit per room/stay; 16% applicable tax on all purchases done with resort credits. Some restrictions may apply)
Sports / Activities
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Sports

  • Kayaking
  • Paddleboard
  • Volleyball

Activities

  • Aerobics
  • Aquafitness
  • Bingo
  • Board games
  • Dance lessons
  • Fitness center
  • Karaoke
  • Ping-pong
  • Spanish lessons
Internet
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WiFi available in :

  • Lobby
  • Pool
  • Room

Internet for Business

Restaurants / Bars
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  • This information is for informational purposes only and can change depending of the occupancy and season.
  • Restaurant(s)

    • Azul
      Image bar
      • Minimum age : 18 years old
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : À la Carte International
      • Evening dress code: Formal
    • Pool Snack Bar
      Image bar
      • Minimum age : 18 years old
      • Lunch : Snack Bar
  • Bar(s)

    • Lobby Bar
      Image bar
      • Location : Lobby
      • Opening time : 16:00
      • Closing time : 00:00
      • Local drinks
      • International drinks
      • Premium drinks
    • Pool Bar
      Image bar
      • Location : Pool
      • Opening time : 10:00
      • Closing time : 18:00
      • Local drinks
      • International drinks
      • Premium drinks
Spa
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Services ($)

  • Jacuzzi
  • Massage
  • Sauna
Wedding / Honeymoon
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Wedding package ($)

Honeymoon package ($)

Special offers
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  • Resort Credit (2016-2017)

      • US $1,500 resort credit that can be used for spa treatments, golf, select tours, upgraded wine list, wedding packages and more.
      • Applicable for travel between November 1, 2016 and October 31, 2017
Adults Collection
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Where Adults Reign Supreme

Tempted to go unwind in a tropical setting? Want to escape down south where there are no kids? You will, no doubt, find your little slice of paradise among the hotels in our Adults Collection, intended exclusively for travellers aged 18 and older.

And since “adults-only vacation” means different things to different people, we have split our hotels between those that radiate Zen vibes and those that pulsate with Vibrant vibes.

ZEN VIBES
These intimate hotels offer the ideal setting to relax on the beach or by the pool, dine in tranquility and soak up entertainment in a soothing atmosphere.

VIBRANT VIBES
In these large resorts, the lively daily entertainment and festive evening shows turn these places into a hotbed of excitement for those who like action.
Ratings
0000) 1093 Review(s)
TripAdvisor rating
0000)
TripAdvisor rating : Last 3 reviews
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Great Place to Totally Relax 00000 April 25, 2017

  • This was our 3rd visit to the Palace. It is a wonderful way to spend vacation time to totally relax. The staff is amazing, friendly, courteous always greet you with a smile on their face. It feels...
  • tpetruso

The staff is beyond phenomenal! 00000 April 23, 2017

  • We just returned from a truly special vacation at the Isla Mujeres Palace Resort. This is a great place to sit back and unwind. The staff at this resort cater to your every whim but in a laidback...
  • travelingtoothdoc

Great place to stay in Isla Majures. 00000 April 21, 2017

  • The Palace hotel, in my opinion, is the best hotel on Isle Majures. It is secluded from the rest of the hotels, yet just a 75 peso taxi ride to downtown or any other destination you want to visit...
  • Granniejo
Transat rating
8888*
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Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.
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