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The Isla Mujeres Palace Hotel is a beachfront property in Isla Mujeres, located approximately 25km from the Cancun airport to the pier. Ferry boat to Isla Mujeres take approximately 30 minutes.
Hotel details
Minimum age
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  • Full hotel
  • Minimum age required : 18
Important information
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  • Transat has made all reasonable efforts to ensure the accuracy of its product information, promotions, photos, layouts and videos; however, please note that changes may occur at any moment without notice.

Brochure Erratum(s)

  • Please take note of the following change in our  2017-2018 brochure.
     
    June 09, 2017 :
    Please take note that clients who staying at one of following Palace Resorts hotels: Beach Palace, Isla Mujeres Palace, LeBlanc Spa Resort, Moon Palace Cancun, Playacar Palace & Sun Palace can access to all services and facilities of all Palace Resorts except the Grand at Moon Palace ($).   
About your Hotel
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Hotel Location

  • Approximately 38 km from Cancun International Airport
  • Beachfront
  • Area: Isla Mujeres

Hotel Description

  • Minimum age required - Full hotel
  • 62 rooms
  • 1 building(s) of 3 storey(s)
  • Elevator

Services

  • Parking available at the hotel
  • 1 pool(s)
  • 2 restaurant(s)
  • 2 bar(s)
  • Fitness center
  • Internet business center
  • Evening entertainment
  • Spa ($)
  • Doctor on site ($)
  • Laundry services ($)
  • -
  • Currency exchange ($)
  • WiFi available in :
    • Lobby
    • Pool
    • Room
  • ATM ($)
  • Check-in time : 3:00 PM
  • Check-out time : 12:00 PM
  • Gift shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Convention centre ($)
  • Beauty salon ($)

Beach

  • Beach Club on site
  • Beach Club (facilities on the beach) : Yes (included)
  • Lounge chairs
  • Palapas

Hotel Contact Information

  • Isla Mujeres Palace 4.5*
  • Carretera Garrafón, Vista Alegre K.M. 4.5 SM 8 Mza. 62, Isla Mujeres, Quintana Roo Mexico
  • Tel.: 9989992020
  • Email : info@palaceresorts.com
Inclusions
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For travel between November 1, 2017 and October 31, 2018

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (no reservation required)
  • Bathrobes and slippers in room
  • Beach towels in room
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited, house wine included)
  • Evening entertainment
  • In-room liquor dispenser
  • Mini-bar restoked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Phone calls to Canada (unlimited)
  • Premium brand drinks (select)
  • Room service available 24-hour
  • Selected international drinks (unlimited)
  • Snacks
  • Turn-down service
  • Waiter service at the pool/beach
  • Buffet breakfast and lunch
  • Access to all services and facilities of all Palace Resorts except The Grand at Moon Palace ($). ($)
  • Service of a representative at destination

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (no reservation required)
  • Bathrobes and slippers in room
  • Beach towels in room
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited, house wine included)
  • Evening entertainment
  • In-room liquor dispenser
  • Mini-bar restoked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Phone calls to Canada (unlimited)
  • Premium brand drinks (select)
  • Room service available 24-hour
  • Selected international drinks (unlimited)
  • Snacks
  • Turn-down service
  • Waiter service at the pool/beach
  • Buffet breakfast and lunch
  • Access to all services and facilities of all Palace Resorts except The Grand at Moon Palace ($). ($)
  • Service of a representative at destination
Rooms
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  • For your comfort, each room offers :
  • Deluxe Room Resort View > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Resort View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Balcony or terrace
    • Full bathroom
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Long-distance calls included
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • Resort Credit (receive up to $1,500 resort credit per room/stay; 16% applicable tax on all purchases done with resort credits. Some restrictions may apply)
  • Superior Deluxe Pool View > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Pool View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Balcony or terrace
    • Full bathroom
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Long-distance calls included
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • Resort Credit (receive up to $1,500 resort credit per room/stay; 16% applicable tax on all purchases done with resort credits. Some restrictions may apply)
  • Superior Deluxe Ocean View > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Balcony or terrace
    • Full bathroom
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Long-distance calls included
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • Resort Credit (receive up to $1,500 resort credit per room/stay; 16% applicable tax on all purchases done with resort credits. Some restrictions may apply)
  • Concierge Level > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Run of the house View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Balcony or terrace
    • Full bathroom
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Long-distance calls included
    • Pillow menu
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • Concierge service
    • Massage (25 minutes at the spa treatment rooms)
    • Early check-in and late check-out subject to availability
    • Resort Credit (receive up to $1,500 resort credit per room/stay; 16% applicable tax on all purchases done with resort credits. Some restrictions may apply)
Sports / Activities
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Sports

  • Kayaking
  • Paddleboard
  • Volleyball

Activities

  • Aerobics
  • Aquafitness
  • Bingo
  • Board games
  • Dance lessons
  • Fitness center
  • Karaoke
  • Ping-pong
  • Spanish lessons
Internet
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WiFi available in :

  • Lobby
  • Pool
  • Room

Internet for Business

Restaurants / Bars
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  • This information is for informational purposes only and can change depending of the occupancy and season.
  • Restaurant(s)

    • Azul
      Image bar
      • Minimum age : 18 years old
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : À la Carte International
      • Evening dress code: Formal
    • Pool Snack Bar
      Image bar
      • Minimum age : 18 years old
      • Lunch : Snack Bar
  • Bar(s)

    • Lobby Bar
      Image bar
      • Location : Lobby
      • Opening time : 16:00
      • Closing time : 00:00
      • Local drinks
      • International drinks
      • Premium drinks
    • Pool Bar
      Image bar
      • Location : Pool
      • Opening time : 10:00
      • Closing time : 18:00
      • Local drinks
      • International drinks
      • Premium drinks
Spa
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Services ($)

  • Jacuzzi
  • Massage
  • Sauna
Wedding / Honeymoon
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Wedding package ($)

Honeymoon package ($)

Special offers
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  • Resort Credit (2017-2018)

      • US $1,500 resort credit that can be used for spa treatments, golf, select tours, upgraded wine list, wedding packages and more.
      • Applicable for travel between November 1, 2017 and October 31, 2018
Ratings
0000) 1219 Review(s)
TripAdvisor rating
0000)
TripAdvisor rating : Last 3 reviews
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Great Place to Watch Sun Go Down and Sea Roll In 0000¼ December 8, 2017

  • Unwind unplug and escape to a tropical getaway where any picture you take from any place on the property (less room 122 ) is like a postcard. We were treated like family by all the staff (Thank You...
  • StewsReview

A Hidden Hideway in the Palace Family 00000 December 8, 2017

  • A great place for a quiet break where the staff are truly phenomenal. From the front desk, Karol and Geraldo, Lulu (guest services) to the waiters , Julian (attentive), Arturoro ( saw to every need...
  • F5617BLricharde

Beautiful resort !!! 00000 December 7, 2017

  • My husband and I absolutely had a great vacation at Isla Mujeres Palace Everything about this resort is five star including the staff, the accommodations, the service, the spa, the food, and the...
  • ormangoff
Transat rating
8888*
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Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.
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