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The Isla Mujeres Palace Hotel in Cancun is a beachfront property in Isla Mujeres, located approximately 25 km from the Cancun airport.
Hotel details
Minimum age
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  • Full hotel
  • Minimum age required : 18
Important information
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  • Transat has made all reasonable efforts to ensure the accuracy of its product information, promotions, photos, layouts and videos; however, please note that changes may occur at any moment without notice.

  • Note that the flight may land at an airport other than the one associated to your destination. Be sure to review this information at the time of booking.

Brochure Erratum(s)

  • Please take note of the following change in our 2015-2016 brochure.

    December 2, 2015:
    The rooms only have one king bed, there is no 2 double beds.

Good to Know

  • Approximately 25km from the Cancun airport to the pier. Ferry boat to Isla Mujeres approximately 30 minutes.
About your Hotel
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Hotel Location

  • Approximately 38 km from Cancun International Airport
  • Beachfront
  • Area: Isla Mujeres

Hotel Description

  • Minimum age required - Full hotel
  • 62 rooms
  • 1 building(s) of 3 storey(s)
  • Elevator

Services

  • Parking available at the hotel
  • 1 pool(s)
  • 2 restaurant(s)
  • 2 bar(s)
  • Fitness center
  • Internet business center
  • Evening entertainment
  • Spa ($)
  • Doctor on site ($)
  • Laundry services ($)
  • Accessible for people with restricted mobility
  • Currency exchange ($)
  • WiFi available in :
    • Lobby
    • Pool
    • Room
  • ATM ($)
  • Check-in time : 3:00 PM
  • Check-out time : 12:00 PM
  • Gift shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Convention centre ($)
  • Beauty salon ($)

Beach

  • Beach Club on site
  • Lounge chairs
  • Palapas

Hotel Contact Information

  • Isla Mujeres Palace 4.5*
  • Carretera Garrafón Vista Alegre K.M. 4.5 SM 8 Mza. 62 Isla Mujeres, Quintana Roo Mexico
  • Tel.: 9989992020
  • Email : info@palaceresorts.com
Inclusions
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For travel between November 1, 2015 and October 31, 2016

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners with no reservation required
  • Bathrobes and slippers in room
  • Beach towels in room
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited, house wine included)
  • Evening entertainment
  • In-room liquor dispenser
  • Mini-bar restoked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Phone calls to Canada (unlimited)
  • Premium brand drinks (select)
  • Room service available 24 hrs
  • Selected international drinks (unlimited)
  • Snacks
  • Turn-down service
  • Waiter service at the pool/beach
  • Buffet breakfast and lunch
  • Access to all services and facilities of all Palace Resorts.
  • Service of a representative at destination

Hotel only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners with no reservation required
  • Bathrobes and slippers in room
  • Beach towels in room
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited, house wine included)
  • Evening entertainment
  • In-room liquor dispenser
  • Mini-bar restoked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Phone calls to Canada (unlimited)
  • Premium brand drinks (select)
  • Room service available 24 hrs
  • Selected international drinks (unlimited)
  • Snacks
  • Turn-down service
  • Waiter service at the pool/beach
  • Buffet breakfast and lunch
  • Access to all services and facilities of all Palace Resorts.
  • Service of a representative at destination

For travel between November 1, 2016 and October 31, 2017

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (no reservation required)
  • Bathrobes and slippers in room
  • Beach towels in room
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited, house wine included)
  • Evening entertainment
  • In-room liquor dispenser
  • Mini-bar restoked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Phone calls to Canada (unlimited)
  • Premium brand drinks (select)
  • Room service available 24-hour
  • Selected international drinks (unlimited)
  • Snacks
  • Turn-down service
  • Waiter service at the pool & at the beach
  • Buffet breakfast and lunch
  • Access to all services and facilities of all Palace Resorts
  • Service of a representative at destination
ADULTS COLLECTION INCLUSIONS :
  • Part of: Zen Vibes

Hotel only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (no reservation required)
  • Bathrobes and slippers in room
  • Beach towels in room
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited, house wine included)
  • Evening entertainment
  • In-room liquor dispenser
  • Mini-bar restoked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Phone calls to Canada (unlimited)
  • Premium brand drinks (select)
  • Room service available 24-hour
  • Selected international drinks (unlimited)
  • Snacks
  • Turn-down service
  • Waiter service at the pool & at the beach
  • Buffet breakfast and lunch
  • Access to all services and facilities of all Palace Resorts
  • Service of a representative at destination
ADULTS COLLECTION INCLUSIONS :
  • Part of: Zen Vibes
Rooms
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  • For your comfort, each room offers :
  • Deluxe Room Resort View > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Resort View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Balcony or terrace
    • Full bathroom
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Long-distance calls included
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • Resort Credit (receive up to $1,500 resort credit per room/stay; 16% applicable tax on all purchases done with resort credits. Some restrictions may apply)
  • Superior Deluxe Pool View > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Pool View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Balcony or terrace
    • Full bathroom
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Long-distance calls included
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • Resort Credit (receive up to $1,500 resort credit per room/stay; 16% applicable tax on all purchases done with resort credits. Some restrictions may apply)
  • Superior Deluxe Ocean View > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Balcony or terrace
    • Full bathroom
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Long-distance calls included
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • Resort Credit (receive up to $1,500 resort credit per room/stay; 16% applicable tax on all purchases done with resort credits. Some restrictions may apply)
  • Concierge Level > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Run of the house View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Balcony or terrace
    • Full bathroom
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Long-distance calls included
    • Pillow menu
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • Concierge service
    • Massage (25 minutes at the spa treatment rooms)
    • Early check-in and late check-out subject to availability
    • Resort Credit (receive up to $1,500 resort credit per room/stay; 16% applicable tax on all purchases done with resort credits. Some restrictions may apply)
Sports / Activities
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Sports

  • Kayaking
  • Volleyball

Activities

  • Aerobics
  • Aquafitness
  • Bingo
  • Board games
  • Dance lessons
  • Fitness center
  • Karaoke
  • Ping-pong
  • Pool tables
  • Spanish lessons
Internet
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WiFi available in :

  • Lobby
  • Pool
  • Room

Internet for Business

Restaurants / Bars
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  • This information is for informational purposes only and can change depending of the occupancy and season.
  • Restaurant(s)

    • Azul
      Image bar
      • Minimum age : 18 years old
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : À la Carte International
      • Evening dress code: Formal
    • Pool Snack Bar
      Image bar
      • Minimum age : 18 years old
      • Lunch : Snack Bar
  • Bar(s)

    • Lobby Bar
      Image bar
      • Location : Lobby
      • Opening time : 16:00
      • Closing time : 00:00
      • Local drinks
      • International drinks
      • Premium drinks
    • Pool Bar
      Image bar
      • Location : Pool
      • Opening time : 10:00
      • Closing time : 18:00
      • Local drinks
      • International drinks
      • Premium drinks
Spa
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Services ($)

  • Jacuzzi
  • Massage
  • Sauna
Wedding / Honeymoon
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Wedding package ($)

Honeymoon package ($)

Special offers
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  • Resort Credit (2016-2017)

Adults Collection
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Where Adults Reign Supreme

Tempted to go unwind in a tropical setting? Want to escape down south where there are no kids? You will, no doubt, find your little slice of paradise among the hotels in our Adults Collection, intended exclusively for travellers aged 18 and older.

And since “adults-only vacation” means different things to different people, we have split our hotels between those that radiate Zen vibes and those that pulsate with Vibrant vibes.

ZEN VIBES
These intimate hotels offer the ideal setting to relax on the beach or by the pool, dine in tranquility and soak up entertainment in a soothing atmosphere.

VIBRANT VIBES
In these large resorts, the lively daily entertainment and festive evening shows turn these places into a hotbed of excitement for those who like action.
Ratings
0000) 921 Review(s)
TripAdvisor rating
0000)
TripAdvisor rating : Last 3 reviews
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Anniversary 00000 July 24, 2016

  • We spent 3 days in this beautiful Island and end it up at this resort, it's all inclusive so you don't have to search outside for food, you just leave the tip. You can have a taxi from the hotel to...
  • mar_ajos_p965

This resort spoils the traveller for any other 00000 July 22, 2016

  • We were looking for a quiet place for a honeymoon, no kids, to relax and not be bothered, we found it. We landed in Cancun late and due to understaffing of the immigration department we missed our...
  • dreamer044

Our favorite resort so far 00000 July 21, 2016

  • This resort is amazing. Definitively a step above most all-inclusive resorts in Mexico. I have so many great things to say about the resort so I am going to leave a list on here. 1) Amazing food...
  • neroyer
Transat rating
8888*
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Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.
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