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The Isla Mujeres Palace Hotel is a beachfront property in Isla Mujeres, located approximately 25km from the Cancun airport to the pier. Ferry boat to Isla Mujeres take approximately 30 minutes.
Hotel details
Minimum age
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  • Full hotel
  • Minimum age required : 18
Important information
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  • Transat has made all reasonable efforts to ensure the accuracy of its product information, promotions, photos, layouts and videos; however, please note that changes may occur at any moment without notice.

Brochure Erratum(s)

  • Please take note of the following change in our  2017-2018 brochure.
     
    June 09, 2017 :
    Please take note that clients who staying at one of following Palace Resorts hotels: Beach Palace, Isla Mujeres Palace, LeBlanc Spa Resort, Moon Palace Cancun, Playacar Palace & Sun Palace can access to all services and facilities of all Palace Resorts except the Grand at Moon Palace ($).   
About your Hotel
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Hotel Location

  • Approximately 38 km from Cancun International Airport
  • Beachfront
  • Area: Isla Mujeres

Hotel Description

  • Minimum age required - Full hotel
  • 62 rooms
  • 1 building(s) of 3 storey(s)
  • Elevator

Services

  • Parking available at the hotel
  • 1 pool(s)
  • 2 restaurant(s)
  • 2 bar(s)
  • Fitness center
  • Internet business center
  • Evening entertainment
  • Spa ($)
  • Doctor on site ($)
  • Laundry services ($)
  • -
  • Currency exchange ($)
  • WiFi available in :
    • Lobby
    • Pool
    • Room
  • ATM ($)
  • Check-in time : 3:00 PM
  • Check-out time : 12:00 PM
  • Gift shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Convention centre ($)
  • Beauty salon ($)

Beach

  • Beach Club on site
  • Beach Club (facilities on the beach) : Yes (included)
  • Lounge chairs
  • Palapas

Hotel Contact Information

  • Isla Mujeres Palace 4.5*
  • Carretera Garrafón, Vista Alegre K.M. 4.5 SM 8 Mza. 62, Isla Mujeres, Quintana Roo Mexico
  • Tel.: 9989992020
  • Email : info@palaceresorts.com
Inclusions
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For travel between November 1, 2017 and October 31, 2018

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (no reservation required)
  • Bathrobes and slippers in room
  • Beach towels in room
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited, house wine included)
  • Evening entertainment
  • In-room liquor dispenser
  • Mini-bar restoked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Phone calls to Canada (unlimited)
  • Premium brand drinks (select)
  • Room service available 24-hour
  • Selected international drinks (unlimited)
  • Snacks
  • Turn-down service
  • Waiter service at the pool/beach
  • Buffet breakfast and lunch
  • Access to all services and facilities of all Palace Resorts except The Grand at Moon Palace ($). ($)
  • Service of a representative at destination

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (no reservation required)
  • Bathrobes and slippers in room
  • Beach towels in room
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited, house wine included)
  • Evening entertainment
  • In-room liquor dispenser
  • Mini-bar restoked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Phone calls to Canada (unlimited)
  • Premium brand drinks (select)
  • Room service available 24-hour
  • Selected international drinks (unlimited)
  • Snacks
  • Turn-down service
  • Waiter service at the pool/beach
  • Buffet breakfast and lunch
  • Access to all services and facilities of all Palace Resorts except The Grand at Moon Palace ($). ($)
  • Service of a representative at destination
Rooms
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  • For your comfort, each room offers :
  • Deluxe Room Resort View > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Resort View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Balcony or terrace
    • Full bathroom
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Long-distance calls included
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • Resort Credit (receive up to $1,500 resort credit per room/stay; 16% applicable tax on all purchases done with resort credits. Some restrictions may apply)
  • Superior Deluxe Pool View > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Pool View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Balcony or terrace
    • Full bathroom
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Long-distance calls included
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • Resort Credit (receive up to $1,500 resort credit per room/stay; 16% applicable tax on all purchases done with resort credits. Some restrictions may apply)
  • Superior Deluxe Ocean View > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Balcony or terrace
    • Full bathroom
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Long-distance calls included
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • Resort Credit (receive up to $1,500 resort credit per room/stay; 16% applicable tax on all purchases done with resort credits. Some restrictions may apply)
  • Concierge Level > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Run of the house View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Balcony or terrace
    • Full bathroom
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Long-distance calls included
    • Pillow menu
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • Concierge service
    • Massage (25 minutes at the spa treatment rooms)
    • Early check-in and late check-out subject to availability
    • Resort Credit (receive up to $1,500 resort credit per room/stay; 16% applicable tax on all purchases done with resort credits. Some restrictions may apply)
Sports / Activities
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Sports

  • Kayaking
  • Paddleboard
  • Volleyball

Activities

  • Aerobics
  • Aquafitness
  • Bingo
  • Board games
  • Dance lessons
  • Fitness center
  • Karaoke
  • Ping-pong
  • Spanish lessons
Internet
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WiFi available in :

  • Lobby
  • Pool
  • Room

Internet for Business

Restaurants / Bars
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  • This information is for informational purposes only and can change depending of the occupancy and season.
  • Restaurant(s)

    • Azul
      Image bar
      • Minimum age : 18 years old
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : À la Carte International
      • Evening dress code: Formal
    • Pool Snack Bar
      Image bar
      • Minimum age : 18 years old
      • Lunch : Snack Bar
  • Bar(s)

    • Lobby Bar
      Image bar
      • Location : Lobby
      • Opening time : 16:00
      • Closing time : 00:00
      • Local drinks
      • International drinks
      • Premium drinks
    • Pool Bar
      Image bar
      • Location : Pool
      • Opening time : 10:00
      • Closing time : 18:00
      • Local drinks
      • International drinks
      • Premium drinks
Spa
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Services ($)

  • Jacuzzi
  • Massage
  • Sauna
Wedding / Honeymoon
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Wedding package ($)

Honeymoon package ($)

Special offers
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  • Resort Credit (2017-2018)

      • US $1,500 resort credit that can be used for spa treatments, golf, select tours, upgraded wine list, wedding packages and more.
      • Applicable for travel between November 1, 2017 and October 31, 2018
Ratings
0000) 1199 Review(s)
TripAdvisor rating
0000)
TripAdvisor rating : Last 3 reviews
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2017 Relaxing at Isla 00000 November 7, 2017

  • What an awesome week we had, from our pickup at Cancun airport, our boat captain Lambert and his mate bringing us to the resort, the staff at the front lobby, Pilar, Karol, Roxana, Lourdes, Martha...
  • Judydh

Staff is phenomenal! 00000 November 7, 2017

  • We just returned from three days at the Palace. I can’t say enough good things about the staff at this hotel. They are friendly and go out of their way to make sure that you have everything you need...
  • marv274

Lovely hotel! 00000 November 7, 2017

  • We stayed here for 8 nights in October and had a lovely time. It was very quiet and there were not many people staying in the hotel at all. Check in was quick and we were shown to our rooms after a...
  • UkAli
Transat rating
8888*
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Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.
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