The Krystal Cancun Hotel is located beachfront, in the heart of Punta Cancun, close to restaurants, boutiques and bars and approximately 18 km from the Cancun airport.
Hotel details
Important information
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  • Note that the flight may land at an airport other than the one associated to your destination. Be sure to review this information at the time of booking.

Brochure Erratum(s)

  • Please take note of the following change in our 2015-2016 brochure.

    January 27, 2016:
    The hotel offers evening entertainment twice a week.

  • Please take note of the following changes in our 2016-2017 brochure. 

    June 23, 2016:
    The maximum occupancy is 3 adults. The hotel no longer accepts quadruple occupancy. 

    May 27, 2016:
    The 24-hour room service is free of charge, but a service charge $ is applicable to each call.
    The mini-bar is restocked daily with water and soft drinks.
    There is no water sports and non-motorized water sports at the hotel.
About your Hotel

Hotel Location

  • Approximately 18 km from Cancun International Airport
  • Beachfront
  • Close to a trendy area
  • Area: Punta Cancun

Hotel Description

  • 453 rooms
  • 3 building(s) of 8 storey(s)
  • Elevator

Services

  • Parking available at the hotel
  • 2 pool(s)
  • 3 restaurant(s)
  • 4 bar(s)
  • Fitness center
  • Playground
  • Evening entertainment
  • Live music
  • Spa ($)
  • Laundry services ($)
  • Accessible for people with restricted mobility
  • Currency exchange ($)
  • Check-in time : 3:00 PM
  • Check-out time : 12:00 PM
  • WiFi available in :
    • Lobby
    • Pool
    • Room
  • Babysitting ($)
  • Gift shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Convention centre ($)
  • Beauty salon ($)
  • Massage ($)
  • Car Rental ($)
Hotel offers evening entertainment twice/week.

Beach

  • Beach Club on site
  • Lounge chairs
  • Palapas
  • Bali Beds

Hotel Contact Information

    Krystal Cancun 4*

  • Boulevard Kukulcan KM 9 Lotes 9 y 9A Zona Hotelera Cancun Quintana Roo Mexico 77500
  • Tel.: 9988489800
  • Fax : 9988489813
Inclusions

For travel between November 1, 2015 and October 31, 2016

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners once a week, reservations required
  • Daily activities program
  • Daily sports
  • Domestic drinks unlimited, house wine included
  • Evening entertainment twice/week
  • Mini-bar restocked daily (water and soft drinks)
  • Room service 24 hour (service charge, $ is applicable to each call)
  • Select international brand drinks
  • Snacks
  • Buffet breakfast, lunch and dinner
  • Service of a representative at destination
  • Honeymoon package
KRYSTAL CLUB INCLUSIONS :
  • Separate check-in
  • Continental breakfast in the Krystal Club Lounge
  • Daily coffee, hors d'oeuvres and house wine in the evening at the Krystal Club Lounge
  • Massage discount of 20%
HONEYMOON PACKAGE INCLUSIONS :

Hotel only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners once a week, reservations required
  • Daily activities program
  • Daily sports
  • Domestic drinks unlimited, house wine included
  • Evening entertainment twice/week
  • Mini-bar restocked daily (water and soft drinks)
  • Room service 24 hour (service charge, $ is applicable to each call)
  • Select international brand drinks
  • Snacks
  • Buffet breakfast, lunch and dinner
  • Service of a representative at destination
  • Honeymoon package
KRYSTAL CLUB INCLUSIONS :
  • Separate check-in
  • Continental breakfast in the Krystal Club Lounge
  • Daily coffee, hors d'oeuvres and house wine in the evening at the Krystal Club Lounge
  • Massage discount of 20%
HONEYMOON PACKAGE INCLUSIONS :

For travel between November 1, 2016 and October 31, 2017

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners once per week (reservations required)
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Evening entertainment twice per week
  • Mini-bar restocked daily (water and soft drinks)
  • Room service 24-hour (service charge, $ is applicable to each call)
  • Select international brand drinks (unlimited, house wine included)
  • Snacks
  • Buffet breakfast, lunch and dinner daily
  • Service of a representative at destination
  • Honeymoon package
KRYSTAL CLUB INCLUSIONS :
  • Separate check-in
  • Continental breakfast in the Krystal Club Lounge
  • Daily coffee, hors d'oeuvres and house wine in the evening at the Krystal Club Lounge
  • Massage discount of 20%
HONEYMOON PACKAGE INCLUSIONS :

Hotel only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners once per week (reservations required)
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Evening entertainment twice per week
  • Mini-bar restocked daily (water and soft drinks)
  • Room service 24-hour (service charge, $ is applicable to each call)
  • Select international brand drinks (unlimited, house wine included)
  • Snacks
  • Buffet breakfast, lunch and dinner daily
  • Service of a representative at destination
  • Honeymoon package
KRYSTAL CLUB INCLUSIONS :
  • Separate check-in
  • Continental breakfast in the Krystal Club Lounge
  • Daily coffee, hors d'oeuvres and house wine in the evening at the Krystal Club Lounge
  • Massage discount of 20%
HONEYMOON PACKAGE INCLUSIONS :

Rooms
  • For your comfort, each room offers :
  • Room

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 34 m²
    • Street View
    • Up to 3 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Extra bed ($, on request)
    • Crib (on request)
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • WiFi (free)
    • Mini-bar restocked daily (water and soft drinks)
  • Deluxe Room Ocean View

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 34 m²
    • Ocean View
    • Up to 3 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Extra bed ($, on request)
    • Crib (on request)
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • WiFi (free)
    • Mini-bar restocked daily (water, soft drinks and beer)
  • Krystal Club

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 32 m²
    • Ocean View
    • Up to 3 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Extra bed ($, on request)
    • Crib (on request)
    • Balcony
    • Bathroom with shower only
      • Shower : Rain
    • Individual air-conditioning
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • CRYSTAL CLUB inclusions
    • Continental breakfast (in the Krystal Club lounge)
    • Massage discount (20 % )
    • Select international brand drinks
    • Separate check-in
    • WiFi
    • Discount (15 % at El Mortero Restaurant)
    • Daily (coffee and pastries during the day)
    • Hors d'oeuvres (and house wine in the evening in the Krystal Club lounge)
    • Complimentary (access to Fitness Center)
    • Mini-bar restocked daily (water, soft drinks and beer)
Sports / Activities

Sports

  • Snorkeling
  • Volleyball

Activities

  • Fitness center
  • Jacuzzi
  • Pedal boats
  • Ping-pong
  • Pool tables
Internet

WiFi available in :

    • Lobby
    • Pool
    • Room
Restaurants / Bars
  • This information is for informational purposes only and can change depending of the occupancy and season.
  • Restaurant(s)
    • El Mortero
      Image bar
      • Dinner : À la Carte Mexican
      • Reservation required
      • Evening dress code: Formal
    • Aquamarina
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Reservation required
    • Las Velas
      Image bar
      • Lunch : Buffet Restaurant
      • Reservation required
  • Bar(s)
    • Lobby bar
      Image bar
      • Location : Lobby
      • Opening time : 10:00
      • Closing time : 00:00
      • Local drinks
    • Cascada Bar
      Image bar
      • Location : Swim-up
      • Opening time : 11:00
      • Closing time : 18:00
      • Local drinks
    • Beach bar
      Image bar
      • Location : Beach
      • Opening time : 11:00
      • Closing time : 17:00
      • Local drinks
    • Swim up bar
      Image bar
      • Location : Swim-up
      • Opening time : 11:00
      • Closing time : 17:00
      • Local drinks
Kids
  • Kids' Club (ages 5 to 12)
  • 1 kids pool(s)
  • Playground
  • Babysitting ($)
Spa

Services ($)

  • Massage
  • Sauna
Wedding / Honeymoon

Free honeymoon package


  • A honeymoon note must be stated in booking at the time of the reservation and a proof of marriage must be presented at check-in.

Wedding package ($)


Special offers
  • 2 children under 5 stay and eat free (2015-2016)

  • 2 children under 5 stay and eat free (2016-2017)

Ratings
000)¼ 3768 Review(s)
TripAdvisor rating
000)¼
TripAdvisor rating : Last 3 reviews

Great location. 0000¼ July 25, 2016

  • Very spacious. We had a 1 bedroom, street view unit. Looks like it may be a little bigger due to not taking space for a balcony. Were were in 1602 and 1604 combined. 1604 had a decent sized...
  • leek153

Could be better 000¼¼ July 24, 2016

  • Check in took forever. There is long lines and the hotel was extremely humid. Booked a deluxe ocean view room and the room was pretty outdated. Definitely needs to upgrade. Our toilet wasn't working...
  • 592jeniferg

Excellent stay with helpful staff and amazing beaches. 00000 July 24, 2016

  • Had a mix of business with pleasure stay at Krystal Cancun, check-in was smooth. The view from my room was breathtaking. The food was great, hotel has 2 restaurants and a taco shack. The tacos were...
  • 301colinc
Transat rating 8888²

Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.
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