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The Krystal Cancun Hotel is located beachfront, in the heart of Punta Cancun, close to restaurants, boutiques and bars and approximately 18 km from the Cancun airport.
Hotel details
Important information
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Brochure Erratum(s)




About your Hotel
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Hotel Location

  • Approximately 18 km from Cancun International Airport
  • Beachfront
  • Close to a trendy area
  • Area: Punta Cancun

Hotel Description

  • 502 rooms
  • 3 building(s) of 8 storey(s)
  • Elevator

Services

  • Parking available at the hotel
  • 2 pool(s)
  • 3 restaurant(s)
  • 4 bar(s)
  • Fitness center
  • Playground
  • Evening entertainment
  • Live music
  • Spa ($)
  • Laundry services ($)
  • -
  • Currency exchange ($)
  • Check-in time : 3:00 PM
  • Check-out time : 12:00 PM
  • WiFi available in :
    • Lobby
    • Pool
    • Room
  • Babysitting ($)
  • Gift shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Convention centre ($)
  • Beauty salon ($)
  • Massage ($) ($)
  • Car Rental ($)
Hotel offers evening entertainment twice/week.

Beach

  • Beach Club on site
  • Beach Club (facilities on the beach) : Yes (included)
  • Lounge chairs
  • Palapas
  • Bali Beds

Hotel Contact Information

  • Krystal Cancun 4*
  • Boulevard Kukulcan KM 9 Lotes 9 y 9A Zona Hotelera Cancun Quintana Roo Mexico 77500
  • Tel.: 9988489800
  • Fax : 9988489813
Inclusions
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For travel between November 1, 2017 and October 31, 2018

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners once per week (reservations required)
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Evening entertainment twice per week
  • Mini-bar restocked daily (water and soft drinks)
  • Room service 24-hour (service charge, $ is applicable to each call)
  • Select international brand drinks (unlimited, house wine included)
  • Snacks
  • Buffet breakfast, lunch and dinner daily
  • Service of a representative at destination
  • Honeymoon package
Krystal Club inclusions :
  • Separate check-in
  • Continental breakfast in the Krystal Club Lounge
  • Daily coffee, hors d'oeuvres and house wine in the evening at the Krystal Club Lounge
  • Massage discount of 20%

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners once per week (reservations required)
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Evening entertainment twice per week
  • Mini-bar restocked daily (water and soft drinks)
  • Room service 24-hour (service charge, $ is applicable to each call)
  • Select international brand drinks (unlimited, house wine included)
  • Snacks
  • Buffet breakfast, lunch and dinner daily
  • Service of a representative at destination
  • Honeymoon package
Krystal Club inclusions :
  • Separate check-in
  • Continental breakfast in the Krystal Club Lounge
  • Daily coffee, hors d'oeuvres and house wine in the evening at the Krystal Club Lounge
  • Massage discount of 20%
Rooms
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  • For your comfort, each room offers :
  • Room > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 34 m²
    • Street View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Extra bed ($, on request)
    • Crib (on request)
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • WiFi (free)
    Mini-bar restocked daily (water and soft drinks)
  • Deluxe Room Ocean View > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 34 m²
    • Ocean View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Extra bed ($, on request)
    • Crib (on request)
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • WiFi (free)
    Mini-bar restocked daily (water, soft drinks and beer)
  • Krystal Club > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 32 m²
    • Ocean View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Extra bed ($, on request)
    • Crib (on request)
    • Balcony
    • Bathroom with shower only
      • Shower : Rain
    • Individual air-conditioning
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • Crystal Club inclusions
    • Continental breakfast (in the Krystal Club lounge)
    • Massage discount (20 % )
    • Select international brand drinks
    • Separate check-in
    • WiFi
    • Discount (15 % at El Mortero Restaurant)
    • Daily (coffee and pastries during the day)
    • Hors d'oeuvres (and house wine in the evening in the Krystal Club lounge)
    • Complimentary (access to Fitness Center)
    Mini-bar restocked daily (water, soft drinks and beer)
Sports / Activities
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Sports

  • Snorkeling ($)
  • Volleyball

Activities

  • Fitness center
  • Jacuzzi
  • Pedal boats ($)
  • Ping-pong
  • Pool tables
Internet
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WiFi available in :

  • Lobby
  • Pool
  • Room
Restaurants / Bars
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  • This information is for informational purposes only and can change depending of the occupancy and season.
  • Restaurant(s)

    • El Mortero
      Image bar
      • Dinner : À la Carte Mexican
      • Reservation required
      • Evening dress code: Formal
    • Aquamarina
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Reservation required
    • Las Velas
      Image bar
      • Lunch : Buffet Restaurant
      • Reservation required
  • Bar(s)

    • Lobby bar
      Image bar
      • Location : Lobby
      • Opening time : 10:00
      • Closing time : 00:00
      • Local drinks
    • Cascada Bar
      Image bar
      • Location : Swim-up
      • Opening time : 11:00
      • Closing time : 18:00
      • Local drinks
    • Beach bar
      Image bar
      • Location : Beach
      • Opening time : 11:00
      • Closing time : 17:00
      • Local drinks
    • Swim up bar
      Image bar
      • Location : Swim-up
      • Opening time : 11:00
      • Closing time : 17:00
      • Local drinks
Kids
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  • Kids' Club (ages 5 to 12)
  • 1 kids pool(s)
  • Playground
  • Babysitting ($)
Spa
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Services ($)

  • Massage
  • Sauna
Wedding / Honeymoon
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Free honeymoon package

  • A honeymoon note must be stated in booking at the time of the reservation and a proof of marriage must be presented at check-in.

Wedding package ($)

Special offers
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  • 2 children under 5 stay and eat free (2017-2018)

      • Applicable for travel between November 1, 2017 and October 31, 2018
Ratings
0000¼ 5091 Review(s)
TripAdvisor rating
0000¼
TripAdvisor rating : Last 3 reviews
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DISGUSTING !!!!! 0¼¼¼¼ November 20, 2017

  • Came to the Krystal Hotel for a family vacation we never do 4 star hotels for a reason! But this vacation unfortunately was not in our hands. This hotel is by far one of THE MOST DISGUSTING HOTELS...
  • _misschrissy_93

Service With a Smile 00000 November 18, 2017

  • My husband and I went to Cancun for our honeymoon. Not only was the property and location absolutely beautiful, being located right on the Point, but also convenient to all types of activities within...
  • kaim90

STAY AWAY!!!!! 00¼¼¼ November 14, 2017

  • STAY AWAY!!! The hotel itself is ok, but it needs an update. I opted for the ocean view which was beautiful, but did not do the all inclusive. The pool and the beach were nice. The hotel is situated...
  • ed_nv2017
Transat rating
8888²
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Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.
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