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The Sun Palace Hotel in Cancun area is a couples-only luxury resort located approximately 20 km from downtown Cancun and 12 km from the Cancun airport.
Hotel details
Minimum age
Ø
  • Full hotel
  • Minimum age required : 18
Important information
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  • Transat has made all reasonable efforts to ensure the accuracy of its product information, promotions, photos, layouts and videos; however, please note that changes may occur at any moment without notice.

  • Note that the flight may land at an airport other than the one associated to your destination. Be sure to review this information at the time of booking.

Brochure Erratum(s)

  • Please take note of the following change in our 2015-2016 brochure.

    June 15, 2016:
    Sun Palace is no longer offering water sports.  Water sports are only available at Moon Palace.

    January 12, 2016:
    There is no shuttle available from selected Palace Resorts.
  • Please take note of the following change in our 2016-2017 brochure.
     
    June 15, 2016:
    There are no more water sports at the hotel. Water sports are only available at Moon Palace.
About your Hotel
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Hotel Location

  • Approximately 12 km from Cancun International Airport
  • Beachfront
  • Close to a trendy area
  • Close to cultural site
  • Area: Cancun's Hotel Zone

Hotel Description

  • Minimum age required - Full hotel
  • 252 rooms
  • 1 building(s) of 8 storey(s)
  • Elevator

Services

  • Parking available at the hotel
  • 3 pool(s)
  • 4 restaurant(s)
  • 3 bar(s)
  • 24h drinks
  • 24h snacks
  • Fitness center
  • Internet business center
  • Evening entertainment
  • Convenience Store ($)
  • Spa ($)
  • Doctor on site ($)
  • Laundry services ($)
  • Accessible for people with restricted mobility
  • WiFi available in :
    • Lobby
    • Room
  • Nurse on site ($)
  • Currency exchange ($)
  • ATM ($)
  • Check-in time : 3:00 PM
  • Check-out time : 12:00 PM
  • Gift shop ($)
  • Photo shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Beauty salon ($)
  • Car Rental ($)

Beach

  • Lounge chairs

Hotel Contact Information

  • Sun Palace 5*
  • Blvd. Kukulcan Km 20, Hotel Zone. Cancun, Quintana Roo 77500 Mexico
  • Tel.: 9988914100
  • Fax : 9988914109
  • Email : conciergesp@palaceresorts.com
Inclusions
Ø

For travel between November 1, 2015 and October 31, 2016

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners with no reservations required
  • Daily activities program
  • Daily sports
  • Domestic drinks
  • Evening entertainment
  • In-room liquor dispenser
  • Mini-bar restocked daily (water,soft drinks and beer)
  • Non-motorized water sports
  • Phone calls to Canada
  • Premium brand drinks and house wine
  • Snacks
  • Turn-down service
  • Buffet breakfast, lunch and dinner
  • Accommodation
  • Access to all services and facilities of all Palace Resorts.
  • Service of a representative at destination
  • Wedding package
  • Honeymoon package
GOLF PACKAGE INCLUSIONS *:
  • Unlimited golf/adult/stay
  • Transportation to and from golf course (Moon Spa & Golf Club)
  • Beverages and snacks included at the Moon Spa & Golf Club
  • Shared golf cart included
  • Package available from November 1, 2016 to October 31, 2017
* Included with "Deluxe Room Resort View with Golf", "Superior Ocean View Deluxe Room with Golf", "Ocean View Junior Suite with Golf", "Grand Level with Golf" and "Concierge Room with Golf" only
WEDDING PACKAGE INCLUSIONS :
HONEYMOON PACKAGE INCLUSIONS :

Hotel only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners with no reservations required
  • Daily activities program
  • Daily sports
  • Domestic drinks
  • Evening entertainment
  • In-room liquor dispenser
  • Mini-bar restocked daily (water,soft drinks and beer)
  • Non-motorized water sports
  • Phone calls to Canada
  • Premium brand drinks and house wine
  • Snacks
  • Turn-down service
  • Buffet breakfast, lunch and dinner
  • Accommodation
  • Access to all services and facilities of all Palace Resorts.
  • Service of a representative at destination
  • Wedding package
  • Honeymoon package
GOLF PACKAGE INCLUSIONS *:
  • Unlimited golf/adult/stay
  • Transportation to and from golf course (Moon Spa & Golf Club)
  • Beverages and snacks included at the Moon Spa & Golf Club
  • Shared golf cart included
  • Package available from November 1, 2016 to October 31, 2017
* Included with "Deluxe Room Resort View with Golf", "Superior Ocean View Deluxe Room with Golf", "Ocean View Junior Suite with Golf", "Grand Level with Golf" and "Concierge Room with Golf" only
WEDDING PACKAGE INCLUSIONS :
HONEYMOON PACKAGE INCLUSIONS :

For travel between November 1, 2016 and October 31, 2017

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (no reservations required)
  • Daily activities program
  • Daily sports
  • Domestic drinks
  • Evening entertainment
  • In-room liquor dispenser
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports
  • Phone calls to Canada
  • Premium brand drinks and house wine
  • Snacks
  • Turn-down service
  • Buffet breakfast, lunch and dinner
  • Accommodation
  • Access to all services and facilities of all Palace Resorts
  • Service of a representative at destination
  • Wedding package
  • Honeymoon package
GOLF PACKAGE INCLUSIONS *:
  • Unlimited golf/adult/stay
  • Transportation to and from golf course (Moon Spa & Golf Club)
  • Beverages and snacks included at the Moon Spa & Golf Club
  • Shared golf cart included
  • Package available from November 1, 2016 to October 31, 2017
* Included with "Deluxe Room Resort View with Golf", "Superior Ocean View Deluxe Room with Golf", "Ocean View Junior Suite with Golf", "Grand Level with Golf" and "Concierge Room with Golf" only
WEDDING PACKAGE INCLUSIONS :
HONEYMOON PACKAGE INCLUSIONS :

Hotel only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (no reservations required)
  • Daily activities program
  • Daily sports
  • Domestic drinks
  • Evening entertainment
  • In-room liquor dispenser
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports
  • Phone calls to Canada
  • Premium brand drinks and house wine
  • Snacks
  • Turn-down service
  • Buffet breakfast, lunch and dinner
  • Accommodation
  • Access to all services and facilities of all Palace Resorts
  • Service of a representative at destination
  • Wedding package
  • Honeymoon package
GOLF PACKAGE INCLUSIONS *:
  • Unlimited golf/adult/stay
  • Transportation to and from golf course (Moon Spa & Golf Club)
  • Beverages and snacks included at the Moon Spa & Golf Club
  • Shared golf cart included
  • Package available from November 1, 2016 to October 31, 2017
* Included with "Deluxe Room Resort View with Golf", "Superior Ocean View Deluxe Room with Golf", "Ocean View Junior Suite with Golf", "Grand Level with Golf" and "Concierge Room with Golf" only
WEDDING PACKAGE INCLUSIONS :
HONEYMOON PACKAGE INCLUSIONS :
Rooms
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  • For your comfort, each room offers :
  • Deluxe Room Resort View > Ø

    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Resort View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Extra bed (on request)
    • Desk/Working area
    • Balcony
    • Full bathroom
      • Shower : Regular
      • Bath type : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Long-distance calls included
    • Room service
    • Telephone
    • WiFi
    • Resort Credit (receive up to $1,500 resort credit per room/ stay; 16% applicable tax on all purchases done with resort credits. Some restrictions may apply)
    • In-room wine
    • Liquor dispenser containing whiskey, tequila, rum and vodka
  • Deluxe Room Resort View with Golf > Ø

    • Golf package inclusions
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Resort View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Extra bed (on request)
    • Balcony
    • Full bathroom
      • Shower : Regular
      • Bath type : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Long-distance calls included
    • Room service
    • Telephone
    • WiFi
    • Resort Credit (receive up to $1,500 resort credit per room/ stay; 16% applicable tax on all purchases done with resort credits. Some restrictions may apply)
    • In-room wine
    • Liquor dispenser containing whiskey, tequila, rum and voD
  • Superior Ocean View Deluxe Room > Ø

    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Extra bed (on request)
    • Living area
    • Balcony
    • Full bathroom
      • Shower : Rain
      • Bath type : Whirlpool
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Long-distance calls included
    • Room service
    • Telephone
    • WiFi
    • Resort Credit (receive up to $1,500 resort credit per room/ stay; 16% applicable tax on all purchases done with resort credits. Some restrictions may apply)
    • In-room wine
    • Liquor dispenser containing whiskey, tequila, rum and vodka
  • Superior Ocean View Deluxe Room with Golf > Ø

    • Golf package inclusions
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Extra bed (on request)
    • Desk/Working area
    • Balcony
    • Full bathroom
      • Shower : Rain
      • Bath type : Whirlpool
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Long-distance calls included
    • Room service
    • Telephone
    • WiFi
    • Resort Credit (receive up to $1,500 resort credit per room/ stay; 16% applicable tax on all purchases done with resort credits. Some restrictions may apply)
    • In-room wine
    • Liquor dispenser containing whiskey, tequila, rum and vodka
  • Ocean View Junior Suite > Ø

    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Extra bed (on request)
    • Desk/Working area
    • Balcony
    • Full bathroom
      • Shower : Rain
      • Bath type : Whirlpool
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Long-distance calls included
    • Room service
    • Telephone
    • WiFi
    • Resort Credit (receive up to $1,500 resort credit per room/ stay; 16% applicable tax on all purchases done with resort credits. Some restrictions may apply)
    • In-room wine
    • Liquor dispenser containing whiskey, tequila, rum and vodka.
  • Ocean View Junior Suite with Golf > Ø

    • Golf package inclusions
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Extra bed (on request)
    • Desk/Working area
    • Balcony
    • Full bathroom
      • Shower : Rain
      • Bath type : Whirlpool
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Long-distance calls included
    • Room service
    • Telephone
    • WiFi
    • Resort Credit (receive up to $1,500 resort credit per room/ stay; 16% applicable tax on all purchases done with resort credits. Some restrictions may apply)
    • In-room wine
    • Liquor dispenser containing whiskey, tequila, rum and vodka
  • Grand Level > Ø

    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 53 m²
    • Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Desk/Working area
    • Balcony
    • Full bathroom
      • Bath type : Whirlpool
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Long-distance calls included
    • Pillow menu
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • Coffee-maker with Lavazza Coffee imported from Italy
    • In-room liquor dispenser with premium brand names
    • Mini-bar contains sodas, bottled water, juices, domestic and US beer
    • WiFi
    • Welcome gift (bottle of wine and an exclusive Beach bag; one per room/per stay)
    • Private Check-in and check-out
    • Bath amenities (L'Occitane brand)
    • In-room snacks include chips, chocolates, peanuts and crackers
    • Resort Credit (receive up to $1,500 resort credit per room/ stay; 16% applicable tax on all purchases done with resort credits. Some restrictions may apply)
  • Grand Level with Golf > Ø

    • Golf package inclusions
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 53 m²
    • Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Desk/Working area
    • Balcony
    • Full bathroom
      • Bath type : Whirlpool
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Long-distance calls included
    • Pillow menu
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • Coffee-maker with Lavazza Coffee imported from Italy
    • In-room liquor dispenser with premium brand names
    • Mini-bar contains sodas, bottled water, juices, domestic and US beer
    • WiFi
    • Welcome gift (bottle of wine and an exclusive Beach bag; one per room/per stay)
    • Private Check-in and check-out
    • Bath amenities (L'Occitane brand)
    • In-room snacks include chips, chocolates, peanuts and crackers
    • Resort Credit (receive up to $1,500 resort credit per room/ stay; 16% applicable tax on all purchases done with resort credits. Some restrictions may apply)
  • Concierge Room > Ø

    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Desk/Working area
    • Balcony
    • Full bathroom
      • Bath type : Whirlpool
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Long-distance calls included
    • Pillow menu
    • Room service
    • Telephone
    • Concierge service with exclusive phone service
    • In-room liquor dispenser with premium liquor brands
    • Massage (two 25 minutes massage at the Beach or in-room; per room/stay)
    • Mini-bar contains sodas, bottled water, juices and domestic beer
    • Private beach area with waiter service
    • Turn-down service with nightly Petits Fours
    • WiFi
    • Welcome gift (exclusive Beach Bag; one per room/per stay)
    • Dinner (private candlelight dinner at select locations; once per stay)
    • Private Check-in and late check-out (upon request and subject to availability)
    • Early check-in and late check-out
    • Bath amenities (L'Occitane brand)
    • Resort Credit (receive up to $1,500 resort credit per room/ stay; 16% applicable tax on all purchases done with resort credits. Some restrictions may apply)
  • Concierge Room with Golf > Ø

    • Golf package inclusions
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Desk/Working area
    • Balcony
    • Full bathroom
      • Bath type : Whirlpool
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Long-distance calls included
    • Pillow menu
    • Room service
    • Telephone
    • Concierge service with exclusive phone service
    • In-room liquor dispenser with premium brand names
    • Massage (two 25 minutes massage at the Beach or in-room; per room/stay)
    • Mini-bar contains sodas, bottled water, juices and domestic beer
    • Private beach area with waiter service
    • Turn-down service with nightly Petits Fours
    • WiFi
    • Welcome gift (exclusive Beach Bag; one per room/per stay)
    • Dinner (private candlelight dinner at select locations; once per stay)
    • Private Check-in and late check-out (upon request and subject to availability)
    • Early check-in and late check-out
    • Bath amenities (L'Occitane brand)
    • Resort Credit (receive up to $1,500 resort credit per room/ stay; 16% applicable tax on all purchases done with resort credits. Some restrictions may apply)
    •  
Sports / Activities
Ø

Sports

  • Kayaking
  • Soccer
  • Volleyball
  • Waterpolo

Activities

  • Aquafitness
  • Bingo
  • Dance lessons
  • Fitness center
  • Horseback riding nearby ($)
  • Horseshoe
  • Petanque
  • Spanish lessons
  • Stretching sessions
Internet
Ø

WiFi available in :

  • Lobby
  • Room

Internet for Business

Restaurants / Bars
Ø
  • This information is for informational purposes only and can change depending of the occupancy and season.
    • 24h snacks
    • 24h drinks
  • Restaurant(s)

    • El Alamo
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Air conditioning
      • Evening dress code: Casual
    • La Tratto
      Image bar
      • Dinner : À la Carte Italian
      • Air conditioning
      • Evening dress code: Semi-formal
      • Smoking area
    • The Steak
      Image bar
      • Dinner : À la Carte Grill
      • Evening dress code: Casual
    • Oriental Lounge
      Image bar
      • Dinner : À la Carte Oriental
      • Evening dress code: Casual
  • Bar(s)

    • Pool Bar
      Image bar
      • Location : Pool
      • Opening time : 09:00
      • Closing time : 17:00
      • Local drinks
      • International drinks
    • Wet Bar
      Image bar
      • Location : Swim-up
      • Opening time : 10:00
      • Closing time : 18:00
      • Local drinks
      • International drinks
    • Lobby Bar
      Image bar
      • Location : Lobby
      • Opening time : 10:00
      • Closing time : 01:00
      • Local drinks
      • International drinks
    • The Snack
      Image bar
      • Snack
      • Opening time : 11:00
      • Closing time : 17:00
      • Local drinks
      • International drinks
Golf 1
Ø
  • There’s nothing like a good game of golf to get you in the vacation spirit, so here's some information on nearby golf course(s) offering advantageous rates locally ($).

    This information is for informational purposes only and is subject to change.

Moon Palace Golf Resort

Designed by Jack Nicklaus
Cancun
9988816100
  • 27 holes
  • Lockers
  • Par 72
  • 7,165 yards
  • Pre-reserved tee times available
  • Casual dress code
  • Teaching pro ($)
  • Club house
  • Mandatory golf cart ($)
  • Minimum age to play : 15 years old
  • Pro shop ($)
Golf package ($)*
  • Unlimited golf/adult/stay
  • Transportation to and from golf course (Moon Spa & Golf Club)
  • Beverages and snacks included at the Moon Spa & Golf Club
  • Shared golf cart included
  • Package available from November 1, 2016 to October 31, 2017
* Included with "Deluxe Room Resort View with Golf", "Superior Ocean View Deluxe Room with Golf", "Ocean View Junior Suite with Golf", "Grand Level with Golf" and "Concierge Room with Golf" only
Spa
Ø

Services ($)

  • Body Treatments
  • Massage
Wedding / Honeymoon
Ø

Free wedding Package

  • Certain restrictions and administration fees may apply. A minimum number of passengers may be required.

Free honeymoon package

  • To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.

Wedding package ($)

Honeymoon package ($)

Special offers
Ø
  • Resort Credit (2016-2017)

  • Golf (2016-2017)

Ratings
0000) 5361 Review(s)
TripAdvisor rating
0000)
TripAdvisor rating : Last 3 reviews
Ø

Great trip! 00000 July 25, 2016

  • Overall, Sun Palace was great. Service was amazing! Staff was super friendly and always helpful. I also enjoyed that it was adults only so there weren’t kids running around. Check-in was painless...
  • Mary8309

Big disappointment 00¼¼¼ July 24, 2016

  • The sun Palace would be the third palace elite hotel group that I stayed in. I was expecting so much more because my stay at their two previous hotels one in Cancun and the other one in Jamaica...
  • dnurnberg

Once again - wow! 00000 July 24, 2016

  • Spent a week from June 24th to July 1st. Came back to this hotel because we absolutely adore it! Food is awesome, service is always quick and efficient, everyone is happy to help you. Shout out to...
  • Luana0909
Transat rating
88888
Ø

Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.
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