The Allegro Playacar Hotel in Riviera Maya is a superior hotel located on a white-sand beach in Playacar, approximately 5 km from Playa del Carmen and 60 km from the Cancun airport.
Hotel details
Important information
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  • Transat has made all reasonable efforts to ensure the accuracy of its product information, promotions, photos, layouts and videos; however, please note that changes may occur at any moment without notice.

Mandatory Information - Room name change

  • June 22, 2017:
     
    Please take note that the following room categories change their names effective as of November 1, 2017:
    The room category “Room” will now be called “Superior Room”
    The room category “Premium Room” will now be called “Superior Premium Room”
    The room category names will remain “Room” and “Premium Room” until October 31, 2017.

Brochure Erratum(s)

  • Please take note of the following change in our 2016-2017 brochure.
     
    June 26, 2017:
    The Transat private weekly cocktail will be not be offered for this summer.
About your Hotel
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Hotel Location

  • Approximately 60 km from Cancun International Airport
  • Beachfront
  • Close to a park/nature reserve
  • Close to an attraction/town/historical site
  • Area: Playacar Beach

Hotel Description

  • Transat Exclusive hotel
  • 286 rooms
  • 38 villa(s) of 2 storey(s)

Services

  • Parking available at the hotel
  • 3 pool(s)
  • 5 restaurant(s)
  • 4 bar(s)
  • Playground
  • Internet business center ($)
  • Evening entertainment
  • Live music
  • Convenience Store ($)
  • Doctor on site ($)
  • Laundry services ($)
  • 2 tennis court(s)
  • Accessible for people with restricted mobility
  • Currency exchange ($)
  • WiFi available in :
    • Lobby ($)
    • Room ($)
  • ATM
  • Shuttle service off site ($)
  • Check-in time : 3:00 PM
  • Check-out time : 12:00 PM
  • Scuba diving ($)
  • Babysitting ($)
  • Golf course nearby ($)
  • Gift shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Beauty salon ($)
  • Car Rental ($)

Beach

  • Beach Club on site
  • Beach Club (facilities on the beach) : Yes (included)
  • Lounge chairs

Hotel Contact Information

  • Allegro Playacar 4*
  • Lote Hotelero Nº 7, Desarrollo Playacar, P.O. Box 149 Playa Del Carmen, Quintana Roo, México, 77710
  • Tel.: 529848772700
  • Fax : 529848730378
  • Email : gserviceoap@mx.occidentalhotels.com
Inclusions
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For travel between November 1, 2016 and October 31, 2017

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners 3 times a week (reservations required)
  • Daily activities program
  • Daily sports
  • Disco (admission and drinks included)
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Introduction to scuba diving in pool once per stay
  • Select international brand drinks (unlimited)
  • Snacks
  • Buffet breakfast, lunch and dinner daily
  • Service of a representative at destination
  • Honeymoon package
Even more inclusions :
  • Private beach area with waiter service
  • Mini-bar restocked daily
  • Turn-down service
  • Distinct identification bracelet

Flight and accommodation (no transfers)

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners 3 times a week (reservations required)
  • Daily activities program
  • Daily sports
  • Disco (admission and drinks included)
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Introduction to scuba diving in pool once per stay
  • Select international brand drinks (unlimited)
  • Snacks
  • Buffet breakfast, lunch and dinner daily
  • Service of a representative at destination
  • Honeymoon package
Even more inclusions :
  • Private beach area with waiter service
  • Mini-bar restocked daily
  • Turn-down service
  • Distinct identification bracelet

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners 3 times a week (reservations required)
  • Daily activities program
  • Daily sports
  • Disco (admission and drinks included)
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Introduction to scuba diving in pool once per stay
  • Select international brand drinks (unlimited)
  • Snacks
  • Buffet breakfast, lunch and dinner daily
  • Service of a representative at destination
  • Honeymoon package
Even more inclusions :
  • Private beach area with waiter service
  • Mini-bar restocked daily
  • Turn-down service
  • Distinct identification bracelet
For travel between November 1, 2017 and October 31, 2018

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners 3 times a week (reservations required)
  • Daily activities program
  • Daily sports
  • Disco (admission and drinks included)
  • Distinct identification bracelet
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Introduction to scuba diving in pool once per stay
  • Mini-bar restocked daily
  • Private beach area with waiter service
  • Select international brand drinks (unlimited)
  • Snacks
  • Turn-down service
  • Buffet breakfast, lunch and dinner daily
  • Private Transat weekly cocktail party (from Nov 1/17-Apr 30/18)
  • Service of a representative at destination
  • Honeymoon package

Flight and accommodation (no transfers)

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners 3 times a week (reservations required)
  • Daily activities program
  • Daily sports
  • Disco (admission and drinks included)
  • Distinct identification bracelet
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Introduction to scuba diving in pool once per stay
  • Mini-bar restocked daily
  • Private beach area with waiter service
  • Select international brand drinks (unlimited)
  • Snacks
  • Turn-down service
  • Buffet breakfast, lunch and dinner daily
  • Private Transat weekly cocktail party (from Nov 1/17-Apr 30/18)
  • Service of a representative at destination
  • Honeymoon package

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners 3 times a week (reservations required)
  • Daily activities program
  • Daily sports
  • Disco (admission and drinks included)
  • Distinct identification bracelet
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Introduction to scuba diving in pool once per stay
  • Mini-bar restocked daily
  • Private beach area with waiter service
  • Select international brand drinks (unlimited)
  • Snacks
  • Turn-down service
  • Buffet breakfast, lunch and dinner daily
  • Private Transat weekly cocktail party (from Nov 1/17-Apr 30/18)
  • Service of a representative at destination
  • Honeymoon package
Rooms
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  • For your comfort, each room offers :
  • Superior Room > Ø

    • WiFi ($)
    • In-room safe
    • Cable TV
    • 110/120 volts
    • Size of the room : 26 m²
    • Run of the house View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Connecting room available on request
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Mini-fridge
    • Telephone
    • WiFi
  • Superior Room Premium > Ø

    • WiFi ($)
    • In-room safe
    • Cable TV
    • 110/120 volts
    • Size of the room : 26 m²
    • Ocean/Pool View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Connecting room available on request
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Mini-fridge
    • Telephone
    • WiFi
Sports / Activities
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Sports

  • Basketball
  • Boogie board
  • Deep sea fishing ($)
  • Golf course nearby ($)
  • Kayaking
  • Motorized water sports ($)
  • Non-motorized water sports
  • Snorkeling
  • Tennis
    • 2 tennis court(s)
    • Night Tennis
    • Tennis Pro ($)
  • Volleyball
  • Waterpolo
  • Windsurfing

Activities

  • Aerobics
  • Aquafitness
  • Banana boat ($)
  • Bingo
  • Catamaran
  • Catamaran lessons ($)
  • Dance lessons
  • Darts
  • Games room
  • Glass-bottom boat ($)
  • Horseback riding nearby ($)
  • Horseshoe
  • Introduction to scuba diving in pool
  • Karaoke
  • Parasailing ($)
  • Pedal boats
  • Ping-pong
  • Pool tables
  • Scuba Diving ($)
  • Spanish lessons
  • Stretching sessions
  • Zipline ($)
Internet
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WiFi available in :

  • Lobby ($)
  • Room ($)

Internet for Business ($)

Sunsavvy Collection
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Sun-Kissed Steal

What tastes sweeter than sipping on passion-fruit juice while lounging on the beach of your tropical hotel? Doing it all at a hotel you snagged at an amazing price! Renowned for their friendly atmosphere and welcoming staff – you’ll know all their names by the end of your trip – our Sun Savvy Collection resorts give you the best bang for your buck. So go ahead and treat yourself to those surfing lessons or that zip-lining adventure. You’ve earned it!
Restaurants / Bars
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  • This information is for informational purposes only and can change depending of the occupancy and season.
  • Restaurant(s)

    • The Buffet
      Image bar
      • Breakfast : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Evening dress code: Casual
      • High chairs available
    • El Italiano
      Image bar
      • Dinner : À la Carte Italian
      • Reservation required
      • Air conditioning
      • Evening dress code: Semi-formal
      • High chairs available
    • El Mexicano
      Image bar
      • Dinner : À la Carte Mexican
      • Reservation required
      • Evening dress code: Semi-formal
      • High chairs available
    • The Snack Bar
      Image bar
      • Lunch : Snack Bar
      • Evening dress code: Casual
      • High chairs available
    • The Pizzeria
      Image bar
      • Lunch : Pizzeria
      • Evening dress code: Casual
      • High chairs available
  • Bar(s)

    • Lobby Bar
      Image bar
      • Location : Lobby
      • Opening time : 18:00
      • Closing time : 22:00
      • Local drinks
    • Aqua Bar
      Image bar
      • Location : Pool
      • Opening time : 10:00
      • Closing time : 22:00
      • Local drinks
    • Ambar Bar
      Image bar
      • Opening time : 18:00
      • Closing time : 23:00
      • Local drinks
    • Sports Bar
      Image bar
      • Disco
      • Opening time : 23:00
      • Closing time : 02:00
      • Local drinks
Kids
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  • Kids' Club (ages 4 to 12)
  • 1 kids pool(s)
  • Playground
  • Babysitting ($)
  • High chair available at the restaurant(s)

Notes

Babysitting only from 4 to 12 years old.

Golf 1
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  • There’s nothing like a good game of golf to get you in the vacation spirit, so here's some information on nearby golf course(s) offering advantageous rates locally ($).

    This information is for informational purposes only and is subject to change.,

Hard Rock Golf Club Riviera Maya

Designed by Robert Von Hagge
Paseo Xaman-Há s/n, Manzana 26, Playa Del Carmen
529848734990
teetimesrivieramaya@hrhrivieramaya.com
  • Golf Course near the property
  • 18 holes
  • Driving range ($)
  • Lockers ($)
  • Par 72
  • 7,144 yards
  • Pre-reserved tee times available
  • Formal dress code
  • Putting green
  • Teaching pro ($)
  • Club house ($)
  • Pro shop ($)
  • Chipping green
Scuba Diving
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Services ($)

  • Introduction to scuba diving in pool
  • Scuba diving centre on site
  • PADI certification
Wedding / Honeymoon
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Free honeymoon package

  • To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.

Wedding package ($)

Eco-responsible
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Green Globe

Green Globe is a stringent international certification program for the travel and tourism industry that incorporates sustainability principles.
Special offers
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  • Resort Credit (2016-2017)

      • Receive up to US $500 in resort credit discounts; enjoy incredible discounts of up to 25% on services and facilities.
      • Applicable for travel between November 1, 2016 and October 31, 2017
  • Resort Credit (2017-2018)

      • Receive up to US $500 in resort credit discounts; enjoy incredible discounts of up to 25% on services and facilities.
      • Applicable for travel between November 1, 2017 and October 31, 2018
Ratings
0000¼ 5160 Review(s)
TripAdvisor rating
0000¼
TripAdvisor rating : Last 3 reviews
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Great stay has the basics you need 0000¼ October 11, 2017

  • This hotel had everything you needed and staff were so friendly and helpful. The entertainment team were fab Fernandez Manuel and mario were fab such lovely guys! Bar staff at pool were fantastic and...
  • 300emaj

Nice holiday 00000 October 10, 2017

  • Lovely hotel. Beach FANTASTIC. Staff friendly. Wifi is NOT included. $12 a day or $45 a week for two devices. Starbucks is 200m down the road, buy a coffee - free wifi. Or buy a Mexican SIM card...
  • rosenandreah

Couple, 22/24 years old 2 weeks 0000¼ October 9, 2017

  • We stayed in Allegro Playacar beginning of September. Quite a small resort I would say but nice. All the staff were extremely friendly and helpful. The food was OK, they had different variety for...
  • laurenjf
Transat rating
8888²
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Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.