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The Azul Beach Resort The Fives Playa Del Carmen, by Karisma in Riviera Maya is an exquisite upscale, service-oriented hotel located on a spectacular stretch of white sand beach, approximately 5 km from Playa del Carmen and 70 km from the Cancun airport.
Hotel details
Important information
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Mandatory Information: Construction Essence Section

  • January 13, 2017:
     
    Renovations at the hotel are in process.
     
    Dates: January 15 to May 31, 2017
    Where: Hotel is building another room bloc (19) located next to bloc 18 in the Essence section.
    From: 9 am to 5 pm
    Substitution: The hotel will locate the clients away from the construction site.
     
    The hotelier is deploying all possible efforts to minimize the noise and impact of renovations. We apologize in advance for any inconvenience this situation may cause you during your stay.
     

Mandatory Information: Construction and maintenance works

  • May 03rd, 2017
    Renovations in the hotel are expected or already underway.
                                    
    Dates : May 1, 2017 – July 1, 2017 
    Type of renovations: Construction of a new block of rooms Natura Section (behind block 19) and completion of the Essence section block 19.
    Where: Essence Section.
    Hours: All day
     
    Dates: May 1, 2017 – August 14, 2017 
    Type of renovations: Light refurbishing around the main pool
    Where: Main pool.
    Hours: during off-peak hours
     
    Dates: August 15, 2017 – September 05, 2017 
    Type of renovations: light updates in the lobby area
    Where: Main Lobby.
    Hours: during off-peak hours
    Substitution: Temporary lobby will be located at the Gin Bar
     
    Dates: August 15, 2017 – September 30, 2017 
    Type of renovations: Pool bar will be closed and complete shut down or Breeze Burger snack
    Where: Main pool.
    Hours: All day
    Substitution: Temporary bar and BBQ will be offered at the beach.
     
    Dates: September 1, 2017 – October 1, 2017
    Type of renovations: New deck to be assembled at Oriola restaurant. Oriola and Taqueria will be fully closed.
    Where: Restaurants area
    Hours: All day.
    Substitution: A temporary Taco Shack will be available near the beach.
     
    Dates: September 05, 2017 – November 10, 2017
    Type of renovations: Lobby enhancement.
    Where: Main Lobby
    Hours: All day.
    Substitution: Temporary lobby will be located at the Gin Bar. Cantina will offer drinks service from 11 AM – 1 AM.
      
     
    The hotelier is deploying all possible efforts to minimize the noise and impact of renovations. We apologize in advance for any inconvenience this situation

Brochure Erratum(s)

  • Please take note of the following change in our 2016-2017 brochure.

    April 20th, 2017:
     
    Italian (Arezzo) and Asian (Koh Thai) now require reservations for à la carte meals. The other restaurants remain without reservations required.


    January 23, 2017:

    Azul hotel change name as follow:

    Azul Fives is now called "Azul Beach Resort The Fives Playa Del Carmen, by Karisma"
About your Hotel
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Hotel Location

  • Approximately 70 km from Cancun International Airport
  • Beachfront
  • Close to a park/nature reserve
  • Close to an attraction/town/historical site
  • Area: Playa del Carmen
  • Metro:
  • District: Quintana Roo

Hotel Description

  • 524 rooms
  • 18 villa(s) of 3 storey(s)
  • Elevator

Services

  • Rooms for family of 5 or more
  • Parking available at the hotel
  • 6 pool(s)
  • 9 restaurant(s)
  • 9 bar(s)
  • 24h snacks
  • Disco
  • Fitness center
  • Playground
  • Evening entertainment
  • Live music
  • Convenience Store ($)
  • Dolphinarium ($)
  • Spa ($)
  • Doctor on site ($)
  • Laundry services ($)
  • 1 tennis court(s)
  • Accessible for people with restricted mobility
  • Nurse on site ($)
  • Currency exchange ($)
  • WiFi available in :
    • Lobby
    • Pool
    • Room
    • The entire complex
  • ATM ($)
  • Shuttle service off site ($)
  • Check-in time : 3:00 PM
  • Check-out time : 12:00 PM
  • Scuba diving ($)
  • Babysitting ($)
  • Golf course nearby ($)
  • Gift shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Convention centre ($)
  • Wine Cellar ($)
  • Beauty salon ($)
  • Spa services ($)
  • Car Rental ($)
Doctor in hotel Monday to Friday from 9am - 5pm
Essence Section room blocs located at the top end of the complex (blocs 15-16-17-18)

Beach

  • Beach Club on site
  • Beach Club (facilities on the beach) : Yes (included)
  • Lounge chairs
  • Bali Beds

Hotel Contact Information

  • Azul Beach Resort The Fives Playa Del Carmen, by Karisma 5*
  • Predio El Limonar Fraccion 2, Xcalacoco Municipo de Solidaridad Playa del Carmen, Quintana Roo Mexico
  • Tel.: 9848772750
  • Fax : 9848772751
  • Email : info@azulfiveshotel.com
Inclusions
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For travel between November 1, 2016 and October 31, 2017

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte breakfast and lunch (unlimited, no reservations required)
  • Butler service at the beach
  • Concierge service
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Live music
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Premium brand drinks (unlimited)
  • Room service 24-hour
  • Select international brand drinks (unlimited)
  • Snacks
  • Waiter service
  • Welcome cocktail upon arrival
  • WiFi
  • Buffet breakfast and lunch
  • À la carte lunch and dinner (unlimited, no reservations required)
  • Complimentary WiFi
  • Service of a representative at destination
  • Honeymoon package
Even more inclusions :
  • Fruit basket in room upon arrival
  • Bottle of sparkling wine in room upon arrival
  • Spa discount of 15%
  • Discount of 15% on vintage wines
  • Complimentary access to hydrotherapy area of spa
  • Exclusive Transat Holidays wine tasting event for adults and milkshake/smoothie for kids
  • Early check-in and late check-out subject to availability
  • Complimentary my Gym class (1/child/week)
HONEYMOON PACKAGE inclusions :
To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte breakfast and lunch (unlimited, no reservations required)
  • Butler service at the beach
  • Concierge service
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Live music
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Premium brand drinks (unlimited)
  • Room service 24-hour
  • Select international brand drinks (unlimited)
  • Snacks
  • Waiter service
  • Welcome cocktail upon arrival
  • WiFi
  • Buffet breakfast and lunch
  • À la carte lunch and dinner (unlimited, no reservations required)
  • Complimentary WiFi
  • Service of a representative at destination
  • Honeymoon package
Even more inclusions :
  • Fruit basket in room upon arrival
  • Bottle of sparkling wine in room upon arrival
  • Spa discount of 15%
  • Discount of 15% on vintage wines
  • Complimentary access to hydrotherapy area of spa
  • Exclusive Transat Holidays wine tasting event for adults and milkshake/smoothie for kids
  • Early check-in and late check-out subject to availability
  • Complimentary my Gym class (1/child/week)
HONEYMOON PACKAGE inclusions :
To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.
For travel between November 1, 2017 and October 31, 2018

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte breakfast and lunch (unlimited, no reservations required)
  • Butler service at the beach
  • Concierge service
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Live music
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Premium brand drinks (unlimited)
  • Room service 24-hour
  • Select international brand drinks (unlimited)
  • Snacks
  • Waiter service
  • Welcome cocktail upon arrival
  • WiFi
  • Buffet breakfast and lunch
  • À la carte lunch and dinner (unlimited, no reservations required)
  • Complimentary WiFi
  • Service of a representative at destination
  • Honeymoon package
Even more inclusions :
  • Fruit basket in room upon arrival
  • Bottle of sparkling wine in room upon arrival
  • Spa discount of 15%
  • Discount of 15% on vintage wines
  • Complimentary access to hydrotherapy area of spa
  • Exclusive Transat Holidays wine tasting event for adults and milkshakes/smoothies for kids
  • Early check-in and late check-out (subject to availability)
  • Complimentary my Gym class (1/child/week)
HONEYMOON PACKAGE inclusions :
To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte breakfast and lunch (unlimited, no reservations required)
  • Butler service at the beach
  • Concierge service
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Live music
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Premium brand drinks (unlimited)
  • Room service 24-hour
  • Select international brand drinks (unlimited)
  • Snacks
  • Waiter service
  • Welcome cocktail upon arrival
  • WiFi
  • Buffet breakfast and lunch
  • À la carte lunch and dinner (unlimited, no reservations required)
  • Complimentary WiFi
  • Service of a representative at destination
  • Honeymoon package
Even more inclusions :
  • Fruit basket in room upon arrival
  • Bottle of sparkling wine in room upon arrival
  • Spa discount of 15%
  • Discount of 15% on vintage wines
  • Complimentary access to hydrotherapy area of spa
  • Exclusive Transat Holidays wine tasting event for adults and milkshakes/smoothies for kids
  • Early check-in and late check-out (subject to availability)
  • Complimentary my Gym class (1/child/week)
HONEYMOON PACKAGE inclusions :
To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.
Rooms
Ø
  • For your comfort, each room offers :
  • Deluxe Room > Ø

    Inclusions
    • Even more inclusions (Season 2016-2017)
    • Even more inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 49 m²
    • Garden View
    • Up to 4 people :
      • Maximum 2 adults
      • Maximum 2 children
    • 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Rain
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Long-distance calls included
    • Room service
    • Telephone
    • Family Collection inclusions
    • Even more inclusions
    • WiFi
    • Bathrobes
    • Bath amenities
  • Deluxe Room Pool View > Ø

    Inclusions
    • Even more inclusions (Season 2016-2017)
    • Even more inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 49 m²
    • Pool View
    • Up to 4 people :
      • Maximum 2 adults
      • Maximum 2 children
    • 1 king-size bed or 2 double beds
    • Crib (on request)
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Rain
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Long-distance calls included
    • Room service
    • Telephone
    • Family Collection inclusions
    • Even more inclusions
    • WiFi
    • Bathrobes
    • Bath amenities
  • 1-Bedroom Jacuzzi Suite > Ø

    Inclusions
    • Even more inclusions (Season 2016-2017)
    • Even more inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 104 m²
    • Garden View
    • Up to 4 people :
      • Maximum 2 adults
      • Maximum 2 children
    • Bedroom with closed door
    • 1 king-size and 1 sofa bed
    • 1 sofa bed in the living area
    • Crib (on request)
    • Living area
    • Dining area
    • Connecting room available on request (connect to Suite)
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Rain
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Fully-equipped kitchen
    • Long-distance calls included
    • Microwave
    • Room service
    • Telephone
    • Family Collection inclusions
    • Even more inclusions
    • WiFi
    • Bathrobes
    • Bath amenities
    Powder room
    Dining table for eight
  • 1-Bedroom Suite Jacuzzi Pool View > Ø

    Inclusions
    • Even more inclusions (Season 2016-2017)
    • Even more inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 104 m²
    • Pool View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Bedroom with closed door
    • 1 king-size and 1 sofa bed
    • 1 sofa bed in the living area
    • Crib (on request)
    • Living area
    • Dining area
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Rain
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Fully-equipped kitchen
    • Long-distance calls included
    • Microwave
    • Room service
    • Telephone
    • Family Collection inclusions
    • Even more inclusions
    • WiFi
    • Bathrobes
    • Bath amenities
    Powder room
    Dining table for eight
  • 1-Bedroom Jacuzzi Honeymoon Sky Suite > Ø

    Inclusions
    • Even more inclusions (Season 2016-2017)
    • Even more inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 104 m²
    • Garden View
    • Up to 4 people :
      • Maximum 2 adults
      • Maximum 2 children
    • Bedroom with closed door
    • 1 king-size and 1 sofa bed
    • 1 sofa bed in the living area
    • Crib (on request)
    • Closed living room
    • Dining area
    • Connecting room available on request (connect to Suite)
    • Some rooms with balcony or terrace
    • Full bathroom
      • Shower : Rain
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Fully-equipped kitchen
    • Long-distance calls included
    • Microwave
    • Room service
    • Telephone
    • Family Collection inclusions
    • Even more inclusions
    • WiFi
    • Bottle of champagne in room upon arrival
    • Bathrobes
    • Bath amenities
    • Complimentary romantic decorations, pillow and aromatherapy menu, DVD rental and 15% discount on spa services
    Powder room
    Dining table for eight
  • 2-Bedroom Jacuzzi Suite > Ø

    Inclusions
    • Even more inclusions (Season 2016-2017)
    • Even more inclusions (Season 2017-2018)
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 159 m²
    • Garden View
    • Up to 6 people :
      • Maximum 4 adults
      • Maximum 2 children
    • Bedroom with closed door
    • 1 king-size and 1 sofa bed (1st room)
    • 2 double beds (2nd room)
    • 1 sofa bed in the living area
    • Crib (on request)
    • Closed living room
    • Dining area
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Rain
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Fully-equipped kitchen
    • Long-distance calls included
    • Microwave
    • Room service
    • Telephone
    • Family Collection inclusions
    • Even more inclusions
    • WiFi
    • Bathrobes
    • Bath amenities
    2 bathrooms with shower
    Dining table for eight
    2 flat screen TVs with DVD player
    2 fully separated bedrooms non connecting
  • 2-Bedroom Suite Jacuzzi Pool View > Ø

    Inclusions
    • Even more inclusions (Season 2016-2017)
    • Even more inclusions (Season 2017-2018)
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 159 m²
    • Pool View
    • Up to 6 people :
      • Maximum 4 adults
      • Maximum 2 children
    • Bedroom with closed door
    • 1 king-size and 1 sofa bed (1st room)
    • 2 double beds (2nd room)
    • 1 sofa bed in the living area
    • Crib (on request)
    • Closed living room
    • Dining area
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Rain
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Fully-equipped kitchen
    • Long-distance calls included
    • Microwave
    • Room service
    • Telephone
    • Family Collection inclusions
    • Even more inclusions
    • WiFi
    • Bathrobes
    • Bath amenities
    2 bathrooms with shower
    Dining table for eight
    2 flat screen TVs with DVD player
    2 fully separated bedrooms non connecting
  • 3-Bedroom Jacuzzi Suite > Ø

    Inclusions
    • Even more inclusions (Season 2016-2017)
    • Even more inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 209 m²
    • Garden View
    • Up to 8 people :
      • Maximum 6 adults
      • Maximum 2 children
    • Bedroom with closed door
    • 1 king-size and 1 sofa bed (1st room)
    • 2 double beds (2nd room)
    • 2 double beds (3rd room)
    • 1 sofa bed in the living area
    • Crib (on request)
    • Closed living room
    • Dining area
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Rain
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Fully-equipped kitchen
    • Long-distance calls included
    • Microwave
    • Room service
    • Telephone
    • Family Collection inclusions
    • Even more inclusions
    • WiFi
    • Bathrobes
    • Bath amenities
    3 bathrooms with shower
    Dining table for eight
    3 flat screen TVs with DVD player
  • 1-Bedroom Jacuzzi Sky Suite > Ø

    Inclusions
    • Even more inclusions (Season 2016-2017)
    • Even more inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Run of the house View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Bedroom with closed door
    • 1 king-size and 1 sofa bed
    • 1 sofa bed in the living area
    • Crib (on request)
    • Closed living room
    • Dining area
    • Connecting room available on request (connect to Suite)
    • Terrace
    • Full bathroom
      • Shower : Rain
      • Bath type : Whirlpool
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Fully-equipped kitchen
    • Long-distance calls included
    • Microwave
    • Room service
    • Telephone
    • Family Collection inclusions
    • Even more inclusions
    • WiFi
    • Bathrobes
    • Bath amenities
    Dining table for eight
    Rooftop lounge deck with a deluxe whirlpool tub for six, half-bathroom, sofa, tables, lounge chairs and a barbeque grill
  • 2-Bedroom Jacuzzi Sky Suite > Ø

    Inclusions
    • Even more inclusions (Season 2016-2017)
    • Even more inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 159 m²
    • Run of the house View
    • Up to 6 people :
      • Maximum 4 adults
      • Maximum 2 children
    • Bedroom with closed door
    • 1 king-size and 1 sofa bed (1st room)
    • 2 double beds (2nd room)
    • 1 sofa bed in the living area
    • Crib (on request)
    • Closed living room
    • Dining area
    • Some rooms with balcony or terrace
    • Full bathroom
      • Shower : Rain
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Fully-equipped kitchen
    • Long-distance calls included
    • Microwave
    • Room service
    • Telephone
    • Family Collection inclusions
    • Even more inclusions
    • WiFi
    • Bathrobes
    • Bath amenities
    2 bathrooms with shower
    Dining table for eight
    2 flat screen TVs with DVD player
    Rooftop lounge deck with a deluxe whirlpool tub for six, half-bathroom, sofa, tables, lounge chairs and a barbeque grill
    2 fully separated bedrooms non connecting
  • 3-Bedroom Jacuzzi Sky Suite > Ø

    Inclusions
    • Even more inclusions (Season 2016-2017)
    • Even more inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 209 m²
    • Run of the house View
    • Up to 8 people :
      • Maximum 6 adults
      • Maximum 2 children
    • Bedroom with closed door
    • 1 king-size and 1 sofa bed (1st room)
    • 2 double beds (2nd room)
    • 2 double beds (3rd room)
    • 1 sofa bed in the living area
    • Crib (on request)
    • Closed living room
    • Dining area
    • Balcony
    • Bathroom with shower only
      • Shower : Rain
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Fully-equipped kitchen
    • Long-distance calls included
    • Microwave
    • Room service
    • Telephone
    • Family Collection inclusions
    • Even more inclusions
    • WiFi
    • Bathrobes
    • Bath amenities
    3 bathrooms with shower
    Dining table for eight
    3 flat screen TVs with DVD player
    Rooftop lounge deck with a deluxe whirlpool tub for six, half-bathroom, sofa, tables, lounge chairs and a barbeque grill
  • 1-Bedroom Essence Suite > Ø

    Inclusions
    • Even more inclusions (Season 2016-2017)
    • Even more inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 and 220/240 volts
    • Size of the room : 65 m²
    • Garden View
    • Up to 4 people :
      • Maximum 2 adults
      • Maximum 2 children
    • Bedroom with closed door
    • 1 king-size and 1 sofa bed
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Dining area
    • Connecting room available on request
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Rain
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Fully-equipped kitchen
    • Long-distance calls included
    • Microwave
    • Mini-fridge
    • Room service
    • Telephone
    • Family Collection inclusions
    • Even more inclusions
  • 2-Bedroom Essence Suite > Ø

    Inclusions
    • Even more inclusions (Season 2016-2017)
    • Even more inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 and 220/240 volts
    • Size of the room : 107 m²
    • Garden View
    • Up to 6 people :
      • Maximum 4 adults
      • Maximum 4 children
    • Bedroom with closed door
    • 1 king-size and 1 sofa bed (1st room)
    • 1 king-size bed (2nd room)
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Dining area
    • Connecting room available on request
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Rain
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Fully-equipped kitchen
    • Long-distance calls included
    • Mini-fridge
    • Room service
    • Telephone
    • Family Collection inclusions
    • Even more inclusions
  • 3-Bedroom Essence Suite > Ø

    Inclusions
    • Even more inclusions (Season 2016-2017)
    • Even more inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 and 220/240 volts
    • Size of the room : 143 m²
    • Garden View
    • Up to 8 people :
      • Maximum 6 adults
      • Maximum 2 children
    • Bedroom with closed door
    • 1 king-size and 1 sofa bed (1st room)
    • 1 king-size bed (2nd room)
    • 2 double beds (3rd room)
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Dining area
    • Connecting room available on request
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Rain
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Fully-equipped kitchen
    • Long-distance calls included
    • Microwave
    • Mini-fridge
    • Room service
    • Telephone
    • Family Collection inclusions
    • Even more inclusions
  • 1-Bedroom Essence Swim Up Suite > Ø

    Inclusions
    • Even more inclusions (Season 2016-2017)
    • Even more inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 and 220/240 volts
    • Size of the room : 65 m²
    • Garden View
    • Up to 2 people :
      • Maximum 2 adults
    • Bedroom with closed door
    • 1 king-size and 1 sofa bed
    • Living area
    • Dining area
    • Connecting room available on request
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Rain
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Fully-equipped kitchen
    • Long-distance calls included
    • Microwave
    • Mini-fridge
    • Room service
    • Telephone
    • Family Collection inclusions
    • Even more inclusions
  • 2-Bedroom Essence Pool View Suite > Ø

    Inclusions
    • Even more inclusions (Season 2016-2017)
    • Even more inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 and 220/240 volts
    • Size of the room : 107 m²
    • Pool View
    • Up to 6 people :
      • Maximum 4 adults
      • Maximum 2 children
    • Bedroom with closed door
    • 1 king-size and 1 sofa bed (1st room)
    • 1 king-size bed (2nd room)
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Dining area
    • Connecting room available on request
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Rain
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Fully-equipped kitchen
    • Long-distance calls included
    • Mini-fridge
    • Room service
    • Telephone
    • Family Collection inclusions
    • Even more inclusions
  • 2-Bedroom Essence Swim up Suite > Ø

    Inclusions
    • Even more inclusions (Season 2016-2017)
    • Even more inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 and 220/240 volts
    • Size of the room : 107 m²
    • Garden View
    • Up to 4 people :
      • Maximum 4 adults
    • Bedroom with closed door
    • 1 king-size and 1 sofa bed (1st room)
    • 1 king-size bed (2nd room)
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Dining area
    • Connecting room available on request
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Rain
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Fully-equipped kitchen
    • Long-distance calls included
    • Mini-fridge
    • Room service
    • Telephone
    • Family Collection inclusions
    • Even more inclusions
  • 3-Bedroom Essence Swim up Suite > Ø

    Inclusions
    • Even more inclusions (Season 2016-2017)
    • Even more inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 and 220/240 volts
    • Size of the room : 143 m²
    • Garden View
    • Up to 6 people :
      • Maximum 6 adults
    • Bedroom with closed door
    • 1 king-size and 1 sofa bed (1st room)
    • 1 king-size bed (2nd room)
    • 2 double beds (3rd room)
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Dining area
    • Connecting room available on request
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Rain
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Fully-equipped kitchen
    • Long-distance calls included
    • Microwave
    • Mini-fridge
    • Room service
    • Telephone
    • Family Collection inclusions
    • Even more inclusions
  • 1-Bedroom Essence Pool View Suite > Ø

    Inclusions
    • Even more inclusions (Season 2016-2017)
    • Even more inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 and 220/240 volts
    • Size of the room : 65 m²
    • Pool View
    • Up to 4 people :
      • Maximum 2 adults
      • Maximum 2 children
    • Bedroom with closed door
    • 1 king-size and 1 sofa bed
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Dining area
    • Connecting room available on request
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Rain
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Fully-equipped kitchen
    • Long-distance calls included
    • Microwave
    • Mini-fridge
    • Room service
    • Telephone
    • Family Collection inclusions
    • Even more inclusions
  • 1-Bedroom Essence Sky Suite > Ø

    Inclusions
    • Even more inclusions (Season 2016-2017)
    • Even more inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 and 220/240 volts
    • Size of the room : 65 m²
    • Garden View
    • Up to 4 people :
      • Maximum 2 adults
      • Maximum 2 children
    • Bedroom with closed door
    • 1 king-size and 1 sofa bed
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Dining area
    • Connecting room available on request
    • Terrace
    • Bathroom with shower only
      • Shower : Rain
    • Outside whirlpool
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Fully-equipped kitchen
    • Long-distance calls included
    • Microwave
    • Mini-fridge
    • Room service
    • Telephone
    • Family Collection inclusions
    • Even more inclusions
  • 3-Bedroom Essence Sky Suite > Ø

    Inclusions
    • Even more inclusions (Season 2016-2017)
    • Even more inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 and 220/240 volts
    • Size of the room : 157 m²
    • Garden View
    • Up to 8 people :
      • Maximum 6 adults
      • Maximum 7 children
    • Bedroom with closed door
    • 1 king-size and 1 sofa bed (1st room)
    • 1 king-size bed (2nd room)
    • 2 double beds (3rd room)
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Dining area
    • Connecting room available on request
    • Terrace
    • Bathroom with shower only
      • Shower : Rain
    • Outside whirlpool
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Fully-equipped kitchen
    • Long-distance calls included
    • Microwave
    • Mini-fridge
    • Room service
    • Telephone
    • Family Collection inclusions
    • Even more inclusions
Sports / Activities
Ø

Sports

  • Deep sea fishing ($)
  • Golf course nearby ($)
  • Kayaking
  • Non-motorized water sports
  • Snorkeling
  • Volleyball
  • Tennis
    • 1 tennis court(s)
    • Tennis Pro ($)

Activities

  • Aquafitness
  • Board games
  • Cooking lessons
  • Dance lessons
  • Fitness center
  • Games room
  • Horseback riding nearby ($)
  • Introduction to scuba diving in pool
  • Pedal boats
  • Ping-pong
  • Scuba Diving ($)
  • Shuffleboard
  • Spanish lessons
  • Stretching sessions
  • Yoga ($)
  • Zipline ($)
Internet
Ø

WiFi available in :

  • Lobby
  • Pool
  • Room
  • The entire complex
Restaurants / Bars
Ø
  • This information is for informational purposes only and can change depending of the occupancy and season.
    • 24h snacks
    • Disco
  • Restaurant(s)

    • Flavours
      Image bar
      • Breakfast : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Air conditioning
      • Evening dress code: Semi-formal
      • High chairs available
    • Sea Olive
      Image bar
      • Lunch : À la Carte Mediterranean
      • Dinner : À la Carte Mediterranean
      • Air conditioning
      • Evening dress code: Formal
      • High chairs available
    • Arezzo
      Image bar
      • Dinner : À la Carte Italian
      • Reservation required
      • Air conditioning
      • Evening dress code: Semi-formal
      • High chairs available
    • Koh Thai
      Image bar
      • Dinner : À la Carte Asian
      • Reservation required
      • Air conditioning
      • Evening dress code: Semi-formal
      • High chairs available
      Clients need to purchase a minimum of 30$ USD wine bottle to be able to sit in the private bamboo tables.
    • Oriola Beach Club Grill
      Image bar
      • Lunch : À la Carte Grill
      • Dinner : À la Carte Grill
      • Evening dress code: Semi-formal
    • OKA Sushi Bar
      Image bar
      • Dinner : À la Carte Sushi
      • Air conditioning
      • Evening dress code: Casual
    • La Brasserie Bistro Cuisine
      Image bar
      • Breakfast : À la Carte French
      • Air conditioning
      • Evening dress code: Casual
    • Meso Tapas
      Image bar
      • Dinner : À la Carte Tapas
      • Evening dress code: Casual
    • Palmas Gourmet Corner
      Image bar
      • Lunch : Snack Bar
      • Evening dress code: Casual
    • Poolside Grill
      Image bar
      • Lunch : Grill
      • Dinner : Grill
      • Evening dress code: Casual
    • Lizards Gourmet Corner
      Image bar
      • Lunch : Snack Bar
      • Dinner : Snack Bar
      • Evening dress code: Casual
  • Bar(s)

    • Lizards
      Image bar
      • Location : Pool
      • Opening time : 10:00
      • Closing time : 18:00
      • Local drinks
      • International drinks
    • Breeze
      Image bar
      • Location : Swim-up
      • Opening time : 10:00
      • Closing time : 18:00
      • Local drinks
      • International drinks
    • Palmas Gourmet Corner
      Image bar
      • Location : Swim-up
      • Opening time : 10:00
      • Closing time : 18:00
      • Local drinks
    • Kafeina
      Image bar
      • Juice Bar
      • Opening time : 08:00
      • Closing time : 16:00
    • Zky
      Image bar
      • Disco
      • Opening time : 17:30
      • Closing time : 01:00
      • Local drinks
      • International drinks
      • Premium drinks
    • The Gin Bar
      Image bar
      • Location : Lobby
      • Opening time : 17:00
      • Closing time : 01:00
      • Local drinks
      • International drinks
      • Premium drinks
      (Adults Only)
    • Starbucks
      Image bar
      • Coffee Shop ($)
      • Opening time : 08:00
      • Closing time : 20:00
Kids
Ø
  • Kids' Club (ages 4 to 12)
  • Teen Club (ages 13 to 17)
  • 1 kids pool(s)
  • Playground
  • Babysitting ($)
  • Rooms for family of five or more
  • High chair available at the restaurant(s)

Notes

Kids under 4 must be accompanied by an adult
Babysitting is subject to availability (maximum 3 children)
Golf 1
Ø
  • There’s nothing like a good game of golf to get you in the vacation spirit, so here's some information on nearby golf course(s) offering advantageous rates locally ($).

    This information is for informational purposes only and is subject to change.

Golf Club El Camaleon Mayakoba

Designed by Greg Norman
RIviera Maya
  • Golf Course near the property
  • 18 holes
  • Driving range ($)
  • Lockers ($)
  • Par 72
  • 7024 yards
  • Golf cart included
  • Pre-reserved tee times available
  • Formal dress code
  • Putting green
  • Teaching pro ($)
  • Club house ($)
  • Mandatory golf cart
  • Minimum age to play : 17 years old
  • Pro shop ($)
Scuba Diving
Ø

Services ($)

  • Introduction to scuba diving in pool
  • Scuba diving centre off-site
Spa
Ø

Services ($)

  • Body Treatments
  • Massage
  • Spa Circuits
  • Special Therapies
Spa package ($)
Wedding / Honeymoon
Ø

Free honeymoon package

  • To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.

Wedding package ($)

Honeymoon package ($)

  • To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.
Eco-responsible
Ø

Travelife Gold

Travelife is an international label designed by and for the travel industry. This efficient certification system helps managers in the lodging sector measure and track their social and environmental performance.

All properties displaying a Travelife Gold award were certified within the last two years, under the current or previous Travelife criteria. 

Green Globe

Green Globe is a stringent international certification program for the travel and tourism industry that incorporates sustainability principles.

Earth Check

EarthCheck, managed and owned by EC3 Global, is an international environmental benchmarking and certification program designed specifically for the travel and tourism industry. The EarthCheck program is built on Agenda 21 principles and is now delivered in over 70 countries across the globe.
Ratings
0000) 5786 Review(s)
TripAdvisor rating
0000)
TripAdvisor rating : Last 3 reviews
Ø

Super friendly and helpful staff, nice clean beach, good food with variety 0000¼ May 3, 2017

  • Our room was quite large, very clean and modern. GF loved it. We found all the staff to be very helpful, polite and hard working. In particular, Alejandro Flores who worked at the Restaurante...
  • gregl33

Horrible start...pretty good end 000¼¼ May 2, 2017

  • We were travelling with our 8 month old baby and booked a 1 bedroom essence suite. When we arrived it was pouring rain and we were told that our room was leaking water because of the rain and they...
  • bezaires

Our first day...and it's been amazing! 00000 May 2, 2017

  • I've been reading reviews for months, and so I wasn't sure what to expect. My husband and I have traveled yearly to different resorts, but this is the first time we've been to a Karisma resort and...
  • J9230KFamyw
Transat rating
88888
Ø

Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.
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