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The BlueBay Grand Esmeralda is a popular beachfront resort located approximately 8 km from Playa del Carmen and 50 km from the Cancun airport.
Hotel details
Important information
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  • Transat has made all reasonable efforts to ensure the accuracy of its product information, promotions, photos, layouts and videos; however, please note that changes may occur at any moment without notice.
About your Hotel
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Hotel Location

  • Approximately 50 km from Cancun International Airport
  • Beachfront
  • Close to a park/nature reserve
  • Close to an attraction/town/historical site
  • Area: Playa del Carmen
  • Metro:
  • District:

Hotel Description

  • 979 rooms
  • 8 building(s) of 3 storey(s)
  • Elevator

Services

  • Parking available at the hotel
  • 3 pool(s)
  • 9 restaurant(s)
  • 6 bar(s)
  • 24h drinks
  • Fitness center
  • Playground
  • Internet business center ($)
  • Evening entertainment
  • Convenience Store ($)
  • Spa ($)
  • Doctor on site ($)
  • Laundry services ($)
  • 2 tennis court(s)
  • Accessible for people with restricted mobility
  • Currency exchange ($)
  • WiFi available in :
    • Lobby
    • Room
  • ATM ($)
  • Shuttle service throughout the resort
  • Check-in time : 3:00 PM
  • Check-out time : 12:00 PM
  • Shopping centre ($)
  • Scuba diving ($)
  • Mini-disco
  • Babysitting ($)
  • Golf course nearby ($)
  • Gift shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Convention centre ($)
  • Beauty salon ($)

Beach

  • Private beach
  • Beach Club on site
  • Beach Club (facilities on the beach) : Yes (included)
  • Lounge chairs
  • Palapas

Hotel Contact Information

  • BlueBay Grand Esmeralda 4.5*
  • Carretera Chutumal-Puerto Juarez, Km 300. Municipio Solidaridad Playa Del Carmen, Quintana Roo 77710, Mexico
  • Tel.: 9848774500
  • Fax : 9848774512
  • Email : reservas2.bbge@bluebayresorts.com
Inclusions
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For travel between November 1, 2016 and October 31, 2017

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited, reservations required), 3 guaranteed reservations/week
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited, 24-hour)
  • Evening entertainment
  • Gala dinner on Dec. 24 & 31
  • Live music
  • Non-motorized water sports (select)
  • Select international brand drinks (unlimited, 24-hour)
  • Snacks
  • Waiter service at the pool & at the beach
  • WiFi (1 device per room, extra devices are at an extra charge)
  • Buffet breakfast, lunch and dinner
  • Service of a representative at destination
  • Wedding package
  • Honeymoon package
Emerald Section inclusions :
  • Private and personalized check-in with concierge service
  • VIP treatment during the entire stay
  • Beach towels in room daily
  • Mini-bar restocked daily
  • Room service 24-hour
  • WiFi (2 devices per room)
  • Safety deposit box
  • Spa (2 complimentary access to the water circuit, per person per stay)
  • Access to the Privilege beach area unlimited
  • Spa treatment discounts (25%)
  • Private bar including various international brand drinks
  • À la carte dinners (unlimited, reservation required, upon availability)
  • Fruit basket in room upon arrival
Even more inclusions *:
  • Separate check-in
  • Dedicated room location
  • In-room (2 bottles of water, soft drinks and snacks upon arrival)
  • Beach towels in room upon arrival
  • Concierge service
  • BBQ night
  • Spa treatment discounts of 20%, not combinable, treatments only, no products included
  • À la carte dinners (unlimited, reservations required, upon availability)
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Safety deposit box
  • WiFi (1 device per room)
  • Safety deposit box
  • Bottle of local liquor in room upon arrival
* Included with "Room Garden View" and "Room Ocean View" only
Solo Collection inclusions *:
  • Promotion No single supplement (restrictions may apply)
  • Communal table for sharing meals
  • Happy hour weekly, at the beach party (restrictions may apply)
  • Room service ($)
  • Complimentary WiFi for 1 device per room (restrictions may apply)
* Included with "Room Garden View" only

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited, reservations required), 3 guaranteed reservations/week
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited, 24-hour)
  • Evening entertainment
  • Gala dinner on Dec. 24 & 31
  • Live music
  • Non-motorized water sports (select)
  • Select international brand drinks (unlimited, 24-hour)
  • Snacks
  • Waiter service at the pool & at the beach
  • WiFi (1 device per room, extra devices are at an extra charge)
  • Buffet breakfast, lunch and dinner
  • Service of a representative at destination
  • Wedding package
  • Honeymoon package
Emerald Section inclusions :
  • Private and personalized check-in with concierge service
  • VIP treatment during the entire stay
  • Beach towels in room daily
  • Mini-bar restocked daily
  • Room service 24-hour
  • WiFi (2 devices per room)
  • Safety deposit box
  • Spa (2 complimentary access to the water circuit, per person per stay)
  • Access to the Privilege beach area unlimited
  • Spa treatment discounts (25%)
  • Private bar including various international brand drinks
  • À la carte dinners (unlimited, reservation required, upon availability)
  • Fruit basket in room upon arrival
Even more inclusions *:
  • Separate check-in
  • Dedicated room location
  • In-room (2 bottles of water, soft drinks and snacks upon arrival)
  • Beach towels in room upon arrival
  • Concierge service
  • BBQ night
  • Spa treatment discounts of 20%, not combinable, treatments only, no products included
  • À la carte dinners (unlimited, reservations required, upon availability)
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Safety deposit box
  • WiFi (1 device per room)
  • Safety deposit box
  • Bottle of local liquor in room upon arrival
* Included with "Room Garden View" and "Room Ocean View" only
Solo Collection inclusions *:
  • Promotion No single supplement (restrictions may apply)
  • Communal table for sharing meals
  • Happy hour weekly, at the beach party (restrictions may apply)
  • Room service ($)
  • Complimentary WiFi for 1 device per room (restrictions may apply)
* Included with "Room Garden View" only
For travel between November 1, 2017 and October 31, 2018

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited, reservations required), 3 guaranteed reservations/week
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited, 24-hour)
  • Evening entertainment
  • Gala dinner on Dec. 24 & 31
  • Live music
  • Non-motorized water sports (select)
  • Select international brand drinks (unlimited, 24-hour)
  • Snacks
  • Waiter service at the pool & at the beach
  • WiFi (1 device per room, extra devices are at an extra charge)
  • Buffet breakfast, lunch and dinner
  • Service of a representative at destination
  • Wedding package
  • Honeymoon package
Emerald Section inclusions :
  • Private and personalized check-in with concierge service
  • VIP treatment during the entire stay
  • Beach towels in room daily
  • Mini-bar restocked daily
  • Room service 24-hours
  • WiFi (2 devices per room)
  • Safety deposit box
  • Spa (2 complimentary access to the water circuit, per person per stay)
  • Access to the Privilege beach area unlimited
  • Spa treatment discounts de 25%
  • Private bar including various international brand drinks
  • À la carte dinners (unlimited, reservation required, upon availability)
  • Fruit basket in room upon arrival
Even more inclusions *:
  • Separate check-in
  • Dedicated room location
  • In-room (2 bottles of water, soft drinks and snacks upon arrival)
  • Beach towels in room upon arrival
  • Concierge service
  • BBQ night
  • Spa treatment discounts of 20%, not combinable, treatments only, no products included
  • À la carte dinners (unlimited, reservations required, upon availability)
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Safety deposit box
  • WiFi (1 device per room)
  • Safety deposit box
  • Bottle of local liquor in room upon arrival
* Included with "Room Garden View" and "Room Ocean View" only
Solo Collection inclusions *:
  • Promotion No single supplement (restrictions may apply)
  • Communal table for sharing meals
  • Happy hour weekly, at the beach party (restrictions may apply)
  • Room service ($)
  • Complimentary WiFi (1 device per room, restrictions may apply)
* Included with "Room Garden View" only

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited, reservations required), 3 guaranteed reservations/week
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited, 24-hour)
  • Evening entertainment
  • Gala dinner on Dec. 24 & 31
  • Live music
  • Non-motorized water sports (select)
  • Select international brand drinks (unlimited, 24-hour)
  • Snacks
  • Waiter service at the pool & at the beach
  • WiFi (1 device per room, extra devices are at an extra charge)
  • Buffet breakfast, lunch and dinner
  • Service of a representative at destination
  • Wedding package
  • Honeymoon package
Emerald Section inclusions :
  • Private and personalized check-in with concierge service
  • VIP treatment during the entire stay
  • Beach towels in room daily
  • Mini-bar restocked daily
  • Room service 24-hours
  • WiFi (2 devices per room)
  • Safety deposit box
  • Spa (2 complimentary access to the water circuit, per person per stay)
  • Access to the Privilege beach area unlimited
  • Spa treatment discounts de 25%
  • Private bar including various international brand drinks
  • À la carte dinners (unlimited, reservation required, upon availability)
  • Fruit basket in room upon arrival
Even more inclusions *:
  • Separate check-in
  • Dedicated room location
  • In-room (2 bottles of water, soft drinks and snacks upon arrival)
  • Beach towels in room upon arrival
  • Concierge service
  • BBQ night
  • Spa treatment discounts of 20%, not combinable, treatments only, no products included
  • À la carte dinners (unlimited, reservations required, upon availability)
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Safety deposit box
  • WiFi (1 device per room)
  • Safety deposit box
  • Bottle of local liquor in room upon arrival
* Included with "Room Garden View" and "Room Ocean View" only
Solo Collection inclusions *:
  • Promotion No single supplement (restrictions may apply)
  • Communal table for sharing meals
  • Happy hour weekly, at the beach party (restrictions may apply)
  • Room service ($)
  • Complimentary WiFi (1 device per room, restrictions may apply)
* Included with "Room Garden View" only
Rooms
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  • For your comfort, each room offers :
  • Emerald Jacuzzi Suite > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 65 m²
    • Run of the house View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed and 1 sofa
    • 1 sofa bed in the living area
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Regular
    • Whirlpool on balcony
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Room service ($)
    • Telephone
    • WiFi ( 2 devices per room)
    • Bathrobes
  • Emerald Swim-Up Suite > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 65 m²
    • Garden View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed
    • 1 sofa bed in the living area
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Room service ($)
    • Telephone
    • WiFi (2 devices per room)
  • Room Garden View > Ø

    Inclusions
    • Season 2016-2017
    • Season 2017-2018
    • Even more inclusions (Season 2016-2017)
    • Even more inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 35 m²
    • Garden View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Desk/Working area
    • Connecting room available on request
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Room service ($)
    • Telephone
    • Solo Collection inclusions
    • Even more inclusions
    • WiFi (1 device per room)
  • Room Ocean View > Ø

    Inclusions
    • Even more inclusions (Season 2016-2017)
    • Even more inclusions (Season 2017-2018)
    • WiFi
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 35 m²
    • Ocean View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Crib (on request)
    • Desk/Working area
    • Connecting room available on request
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Room service ($)
    • Telephone
    • Even more inclusions
    • WiFi (1 device per room)
Sports / Activities
Ø

Sports

  • Fishing ($)
  • Golf course nearby ($)
  • Kayaking
  • Motorized water sports ($)
  • Non-motorized water sports
  • Racquetball ($)
  • Sailing ($)
  • Soccer ($)
  • Squash ($)
  • Tennis
    • 2 tennis court(s)
  • Water skiing ($)
  • Waterpolo
  • Windsurfing ($)

Activities

  • Aquafitness
  • Bicycles ($)
  • Catamaran ($)
  • Fitness center
  • Giant chess board
  • Hiking trail ($)
  • Horseback riding nearby ($)
  • Karaoke
  • Ping-pong
  • Pool tables
  • Scuba Diving ($)
  • Spanish lessons
  • Yoga
Internet
Ø

WiFi available in :

  • Lobby
  • Room

Internet for Business ($)

Free WiFi (1 device per room)
Solo Collection
Ø
Your Vacation, Your Way

The South is your oyster when travelling solo. Kick up your heels in salsa classes. Swap your dancing shoes for fins and snorkel among colourful fish at the beach. Go ahead and order that plate of empanadas in your room at 3 a.m., no one is stopping you! Make new friends, blaze out of your comfort zone… or stay in it! The choice is yours because this is your vacation. Another serving of empanadas, please!

BENEFITS

No single supplement * 
Free WIFI ** 
Communal table for sharing meals **
Free room service **

* Limited number of rooms.
** Where available, in designated areaa.
May be available with some room categories, according to the property
Restaurants / Bars
Ø
  • This information is for informational purposes only and can change depending of the occupancy and season.
    • 24h drinks
  • Restaurant(s)

    • Jaal-Ha
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Evening dress code: Casual
      • High chairs available
    • Festival
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Air conditioning
      • Evening dress code: Casual
      • High chairs available
    • Don Isi
      Image bar
      • Dinner : À la Carte Mexican
      • Reservation required
      • Air conditioning
      • Evening dress code: Semi-formal
      • High chairs available
    • Di Rossi
      Image bar
      • Dinner : À la Carte Italian
      • Reservation required
      • Air conditioning
      • Evening dress code: Semi-formal
      • High chairs available
    • L'Atelier
      Image bar
      • Dinner : À la Carte French
      • Reservation required
      • Air conditioning
      • Evening dress code: Semi-formal
      • High chairs available
    • Oriental
      Image bar
      • Dinner : À la Carte Oriental
      • Reservation required
      • Air conditioning
      • Evening dress code: Semi-formal
      • High chairs available
    • Steak House
      Image bar
      • Dinner : À la Carte Steakhouse
      • Reservation required
      • Air conditioning
      • Evening dress code: Semi-formal
      • High chairs available
    • Seafood
      Image bar
      • Dinner : À la Carte Seafood
      • Reservation required
      • Air conditioning
      • Evening dress code: Semi-formal
      • High chairs available
    • Snack
      Image bar
      • Breakfast : Snack Bar
      • Lunch : Snack Bar
      • Evening dress code: Casual
      • High chairs available
  • Bar(s)

    • Black & White
      Image bar
      • 24-Hour Bar
      • Opening time : 00:00
      • Closing time : 00:00
      • Local drinks
      • International drinks
    • Lounge Bar
      Image bar
      • Lounge
      • Opening time : 18:00
      • Closing time : 23:00
      • Local drinks
      • International drinks
    • Swings Bar
      Image bar
      • Location : Pool
      • Opening time : 09:00
      • Closing time : 01:00
      • Local drinks
      • International drinks
    • Theatre
      Image bar
      • Location : Theatre
      • Opening time : 18:00
      • Closing time : 23:00
      • Local drinks
      • International drinks
    • Bar at the Snack
      Image bar
      • Snack
      • Opening time : 07:00
      • Closing time : 23:00
      • Local drinks
      • International drinks
    • Privilege Bar
      Image bar
      • Opening time : 09:00
      • Closing time : 01:00
      • Local drinks
      • International drinks
Kids
Ø
  • Kids' Club (ages 2 to 12)
  • 1 kids pool(s)
  • Playground
  • Mini-disco
  • Babysitting ($)
  • High chair available at the restaurant(s)

Notes

Kids pool has water slides, video games available.
Golf 1
Ø
  • There’s nothing like a good game of golf to get you in the vacation spirit, so here's some information on nearby golf course(s) offering advantageous rates locally ($).

    This information is for informational purposes only and is subject to change.

Grand Coral Riviera Maya Golf Course

Designed by Nick Price
Carretera Federal 307, Km. 294 77710 - Playa del Carmen Riviera
529841096020
  • Golf Course near the property
  • 18 holes
  • Driving range ($)
  • Lockers ($)
  • Par 71
  • 7043 yards
  • Formal dress code
  • Putting green
  • Teaching pro ($)
  • Club house ($)
  • Chipping green
Scuba Diving
Ø

Services ($)

  • Scuba diving centre on site
Spa
Ø

Services ($)

  • Body Treatments
  • Massage

Notes

Temazcal ($)
Wedding / Honeymoon
Ø

Free wedding Package

Free honeymoon package

  • To be eligible for the honeymoon package, newlyweds must make the request at the time of booking and present a proof of marriage dating back no more than one month upon check-in at the hotel.
     
    “YOU & ME”
    Tropical fruit platter in room upon arrival
    Embroidered bathrobes and slippers in room
    Flower petals upon arrival
    Champagne breakfast in bed

    Bookings must be made in advance with guest services.
    Conditions: Minimum 7-night stay required in any room category. Wedding certificate required.

Wedding package ($)

Special offers
Ø
  • No Single Supplement (2016-2017)

      • Applicable on Garden View Room only, limited quantity of rooms
      • Applicable for travel between April 17, 2017 and October 31, 2017
  • No Single Supplement (2017-2018)

      • Applicable on Garden View Room only, limited quantity of rooms
      • Applicable for travel:
        • Between November 1, 2017 and December 23, 2017
        • Between January 3, 2018 and April 6, 2018
        • Between April 17, 2018 and October 31, 2018
Ratings
0000¼ 9276 Review(s)
TripAdvisor rating
0000¼
TripAdvisor rating : Last 3 reviews
Ø

Average at best, expected better 000¼¼ June 24, 2017

  • Travelled to this hotel for our summer holiday and was left feeling a little disappointed Stayed two weeks from 8th-22nd June You can tell that this resort is over 10+ years old, pool grout...
  • jacobn521

Beautiful Resort 0000¼ June 23, 2017

  • I stayed here in the middle of June. First of all, I just want to say that I do not understand the really negative reviews about this resort. The grounds were beautiful, wildlife was everywhere...
  • caitlinc830

Great modern resort, good service and plenty of pool beach beds 00000 June 22, 2017

  • We just came back from a 7 days trip to Playa del Carmen and we were not disappointed with this resort. It is modern very clean and the staff is just outstanding. The beach is not the best but there...
  • Fauve4ever
Transat rating
8888*
Ø

Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.