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The El Dorado Royale in Riviera Maya area is beachfront, approximately 30 km from Playa del Carmen and 34 km from the Cancun airport.
Hotel details
Minimum age
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  • Full hotel
  • Minimum age required : 18
Important information
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  • Transat has made all reasonable efforts to ensure the accuracy of its product information, promotions, photos, layouts and videos; however, please note that changes may occur at any moment without notice.

Mandatory Information: Room Category Removed

  • September 7, 2017:

    Service not offered: The "Premium Swim-Up Jacuzzi Junior Suite" room category is no longer available.
    As of: September 7, 2017

Important information : New environmental Tax

  • September 28, 2017
     
    New environmental tax will become effective charged by the hotel
     
    Dates: As of October 01, 2017
     
    Taxes: 10 Mexican pesos per night per room from October 01 to December 31,2017
                 20 Mexican pesos per night per room as of January 01st 2018
                 Payment can be done by cash (pesos or us dollar) or credit card
     
    * approximative value 10 Mexican pesos = 1 $ CAD subject to change without prior notice
     
About your Hotel
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Hotel Location

  • Approximately 34 km from Cancun International Airport
  • Beachfront
  • Close to a park/nature reserve
  • Close to an attraction/town/historical site
  • Area: Puerto Morelos

Hotel Description

  • Minimum age required - Full hotel
  • 478 rooms
  • 26 building(s) of 3 storey(s)

Services

  • Parking available at the hotel
  • 5 pool(s)
  • 11 restaurant(s)
  • 8 bar(s)
  • Fitness center
  • Internet business center
  • Evening entertainment
  • Convenience Store ($)
  • Spa ($)
  • Laundry services ($)
  • 2 tennis court(s)
  • Not accessible for people with restricted mobility
  • WiFi available in :
    • The entire complex
  • Nurse on site ($)
  • Currency exchange ($)
  • ATM ($)
  • Shuttle service throughout the resort
  • Shuttle service off site
  • Check-in time : 3:00 AM
  • Check-out time : 12:00 PM
  • Scuba diving
  • Gift shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Convention centre ($)
  • Beauty salon ($)
  • Spa services ($)
  • Car Rental ($)

Beach

  • Private beach
  • Beach Club on site
  • Beach Club (facilities on the beach) : Yes (included)
  • Lounge chairs
  • Palapas
  • Bali Beds
  • Topless allowed

Hotel Contact Information

  • El Dorado Royale 5*
  • Km 45 Carretera Cancun 77710 Tulum, Quintana Roo Mexico
  • Tel.: 888728030
  • Fax : 889728031
  • Email : infodoradoroyale@eldorado-resort.com.mx
Inclusions
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For travel between November 1, 2017 and October 31, 2018

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited, no reservations required)
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Premium brand drinks (unlimited)
  • Room service 24-hour
  • Selected international drinks (unlimited)
  • Snacks
  • Welcome cocktail upon arrival
  • WiFi
  • Telephone (international phone calls are complimentary)
  • Buffet or A la Carte Restaurant breakfast and lunch
  • Shuttle service throughout the resort, to Cancun and Playa del Carmen (reservations required and subject to availability)
  • Service of a representative at destination
  • Wedding package
  • Honeymoon package

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited, no reservations required)
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Premium brand drinks (unlimited)
  • Room service 24-hour
  • Selected international drinks (unlimited)
  • Snacks
  • Welcome cocktail upon arrival
  • WiFi
  • Telephone (international phone calls are complimentary)
  • Buffet or A la Carte Restaurant breakfast and lunch
  • Shuttle service throughout the resort, to Cancun and Playa del Carmen (reservations required and subject to availability)
  • Service of a representative at destination
  • Wedding package
  • Honeymoon package
Rooms
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  • For your comfort, each room offers :
  • Swim Up Jacuzzi Junior Suite > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Pool Front
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Long-distance calls included
    • Mini-fridge
    • Room service
    • Telephone
    • WiFi
    • Bathrobes
    • Jacuzzi
    Direct access to a unique lazy river
  • Luxury Jacuzzi Junior Suite > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 590 m²
    • Garden View
    • Up to 3 people :
      • Maximum 3 adults
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Living area
    • Desk/Working area
    • Some rooms with balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Long-distance calls included
    • Mini-fridge
    • Room service
    • Telephone
    • WiFi
    • Jacuzzi
  • Beachfront Jacuzzi Junior Suite > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 590 m²
    • Run of the house View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Living area
    • Desk/Working area
    • Some rooms with balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Long-distance calls included
    • Mini-fridge
    • Pillow menu
    • Room service
    • Telephone
    • Concierge service
    • Fruit basket in room upon arrival
    • WiFi
    • Bottle of champagne in room upon arrival
    • Aromatherapy
    • Jacuzzi
    Premium Services : private check-in,10% discount on wireless internet access, pool butler service
  • Royal Suite > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Run of the house View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Living area
    • Some rooms with balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Regular
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Long-distance calls included
    • Mini-fridge
    • Pillow menu
    • Room service
    • Telephone
    • Butler service
    • Concierge service
    • Fruit basket in room upon arrival
    • WiFi
    • Bottle of champagne in room upon arrival
    • Bottle of wine in room upon arrival
    • Aromatherapy
  • 2-Bedroom Presidential Suite > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Oceanfront
    • Up to 6 people :
      • Maximum 6 adults
    • Non-smoking room
    • Bedroom with closed door
    • 1 king-size bed or 2 double beds (1st room)
    • 2 double beds (2nd room)
    • Closed living room
    • Some rooms with balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Regular
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Fully-equipped kitchen
    • Long-distance calls included
    • Microwave
    • Mini-fridge
    • Pillow menu
    • Room service
    • Telephone
    • Butler service
    • Fruit basket in room upon arrival
    • Internet
    • WiFi
    • Bottle of champagne in room upon arrival
    • Bottle of wine in room upon arrival
    • Fresh Flowers
    • Aromatherapy
    Oversized bathrooms for both bedrooms Terrace with a private swimming pool Fully stocked premium bar (alcohol, wine, champagne, juice, bottled water, Haagen-Dazs ice cream and deluxe fruit baskets)
  • Royal Swim Up Suite > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Run of the house View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Living area
    • Desk/Working area
    • Some rooms with balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Regular
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Long-distance calls included
    • Mini-fridge
    • Pillow menu
    • Room service
    • Telephone
    • Butler service
    • Concierge service
    • Fruit basket in room upon arrival
    • WiFi
    • Bottle of champagne in room upon arrival
    • Bottle of wine in room upon arrival
    • Aromatherapy
    Direct access to a unique lazy river
Sports / Activities
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Sports

  • Basketball
  • Deep sea fishing ($)
  • Kayaking
  • Non-motorized water sports
  • Snorkeling
  • Volleyball
  • Tennis
    • 2 tennis court(s)
    • Night Tennis ($)
    • Tennis Pro ($)

Activities

  • Aerobics
  • Aquafitness
  • Bicycles
  • Dance lessons
  • Fitness center
  • Introduction to scuba diving in pool
  • Jacuzzi
  • Parasailing ($)
  • Ping-pong
  • Pool tables
  • Scuba Diving
  • Spanish lessons
Internet
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WiFi available in :

  • The entire complex

Internet for Business

Restaurants / Bars
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  • This information is for informational purposes only and can change depending of the occupancy and season.
  • Restaurant(s)

    • Cocotal
      Image bar
      • Minimum age : 18 years old
      • Breakfast : À la Carte International
      • Dinner : À la Carte International
      • Air conditioning
      • Evening dress code: Semi-formal
    • D'Italia
      Image bar
      • Minimum age : 18 years old
      • Dinner : À la Carte Italian
      • Reservation required
      • Air conditioning
      • Evening dress code: Semi-formal
    • Fuentes
      Image bar
      • Minimum age : 18 years old
      • Breakfast : À la Carte Mexican Fusion
      • Dinner : À la Carte Mexican Fusion
      • Reservation required
      • Air conditioning
      • Evening dress code: Formal
    • Kampai
      Image bar
      • Minimum age : 18 years old
      • Lunch : À la Carte Asian Fusion
      • Dinner : À la Carte Asian Fusion
      • Reservation required
      • Air conditioning
      • Evening dress code: Semi-formal
    • La Isla
      Image bar
      • Minimum age : 18 years old
      • Breakfast : À la Carte Mediterranean
      • Lunch : À la Carte Mediterranean
      • Dinner : À la Carte Mediterranean
      • Reservation required
      • Air conditioning
      • Evening dress code: Semi-formal
    • JoJo's
      Image bar
      • Minimum age : 18 years old
      • Breakfast : À la Carte Grill
      • Lunch : À la Carte Caribbean
      • Dinner : À la Carte Caribbean
      • Evening dress code: Casual
    • Healthy Corner
      Image bar
      • Minimum age : 18 years old
      • Breakfast : Healthy Snack Bar
      • Lunch : Healthy Snack Bar
      • Air conditioning
      • Evening dress code: Casual
    • La Cabaña Pizzeria
      Image bar
      • Minimum age : 18 years old
      • Lunch : Pizzeria
      • Evening dress code: Casual
    • Rincon Mexicano
      Image bar
      • Minimum age : 18 years old
      • Breakfast : À la Carte Mexican
      • Lunch : Beach Restaurant
      • Dinner : À la Carte Mexican
      • Air conditioning
      • Evening dress code: Semi-formal
    • Las Olas
      Image bar
      • Minimum age : 18 years old
      • Lunch : Snack Bar
      • Dinner : Snack Bar
      • Evening dress code: Casual
    • Santa Fe
      Image bar
      • Breakfast : À la Carte International
      • Lunch : À la Carte International
      • Dinner : À la Carte International
      • Air conditioning
      • Evening dress code: Semi-formal
  • Bar(s)

    • Martini Bar
      Image bar
      • Location : Lobby
      • Opening time : 12:00
      • Closing time : 02:00
      • Local drinks
      • International drinks
      • Premium drinks
    • Las Guacamayas
      Image bar
      • Location : Beach
      • Opening time : 17:00
      • Closing time : 02:00
      • Local drinks
      • International drinks
      • Premium drinks
    • 3 Swim-up bars
      Image bar
      • Location : Swim-up
      • Opening time : 09:00
      • Closing time : 17:00
      • Local drinks
      • International drinks
      • Premium drinks
    • Gaviotas Seashore Bar
      Image bar
      • Seaside Bar
      • Opening time : 09:00
      • Closing time : 23:00
      • Local drinks
      • International drinks
      • Premium drinks
    • Bellinis Bar
      Image bar
      • Lounge
      • Opening time : 18:00
      • Closing time : 22:00
      • Local drinks
      • International drinks
      • Premium drinks
    • Beach Bar
      Image bar
      • Location : Beach
      • Opening time : 09:00
      • Closing time : 02:00
      • Local drinks
      • International drinks
      • Premium drinks
Scuba Diving
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Services ($)

  • Introduction to scuba diving in pool
Spa
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Services ($)

  • Body Treatments
  • Jacuzzi
  • Massage
  • Sauna
  • Spa Circuits
Wedding / Honeymoon
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Free wedding Package

Free honeymoon package

  • Free honeymoon package is complimentary when booking a 5 nigh stay or longer in a Swim Up Jacuzzi Suite or higher. Newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.

Wedding package ($)

Honeymoon package ($)

Eco-responsible
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Travelife Gold

Travelife is an international label designed by and for the travel industry. This efficient certification system helps managers in the lodging sector measure and track their social and environmental performance.

All properties displaying a Travelife Gold award were certified within the last two years, under the current or previous Travelife criteria. 

Green Globe

Green Globe is a stringent international certification program for the travel and tourism industry that incorporates sustainability principles.

Earth Check

EarthCheck, managed and owned by EC3 Global, is an international environmental benchmarking and certification program designed specifically for the travel and tourism industry. The EarthCheck program is built on Agenda 21 principles and is now delivered in over 70 countries across the globe.
Ratings
0000) 5059 Review(s)
TripAdvisor rating
0000)
TripAdvisor rating : Last 3 reviews
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Fabulous stay at El Dorado Casitas Royale 00000 December 11, 2017

  • We loved our stay at Casitas. The service is phenomenal, everyone on the resort goes above and beyond to make your stay enjoyable. The food was excellent and they had great variety. The casitas as...
  • 342justined

A Perfect Escape 00000 December 11, 2017

  • Our recent stay at El Dorado Casitas Royale exceeded all expectations, yet again! We were in a second floor Casita Suite with the most stunning view of the ocean. We had breakfast on our balcony...
  • 306carih

DECEMBER GET-A-WAY IN PARADISE - EL DORADO CASITAS 00000 December 11, 2017

  • I just returned from the El Dorado Royale and Casitas. At this time of year in December, it is simply magical!! All of the lights, the spirit of the staff and all guests are so brilliant and...
  • L9965UUtinah
Transat rating
88888
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Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.
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