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The Generations Riviera Maya a Gourmet Inclusive Resort, by Karisma in Riviera Maya, is a 144-suite hotel that stretches along a secluded beach and is approximately 41 kmfrom the Cancun airport. From the gourmet cuisine to the luxurious suites with butler service, this property is made for indulging.
Hotel details
Important information
Ø
  • Transat has made all reasonable efforts to ensure the accuracy of its product information, promotions, photos, layouts and videos; however, please note that changes may occur at any moment without notice.

Mandatory Information: New Service

  • September 15, 2015:

    Please note that international phone calls are now complimentary as of October 1, 2015.
About your Hotel
Ø

Hotel Location

  • Approximately 41 km from Cancun International Airport
  • Beachfront

Hotel Description

  • 144 rooms
  • 1 building(s) of 5 storey(s)
  • Elevator

Services

  • Rooms for family of 5 or more
  • 1 pool(s)
  • 4 restaurant(s)
  • 3 bar(s)
  • 24h drinks
  • 24h snacks
  • Playground
  • Evening entertainment
  • Live music
  • Convenience Store ($)
  • Spa ($)
  • Doctor on site ($)
  • Laundry services ($)
  • Nurse on site ($)
  • WiFi available in :
    • The entire complex
  • Currency exchange ($)
  • ATM ($)
  • Check-in time : 3:00 AM
  • Check-out time : 12:00 PM
  • Babysitting ($)
  • Minimum age to check in without an adult : 18 years old
  • Wine Cellar ($)
  • Spa services ($)
  • Car Rental ($)

Beach

  • Beach Club on site
  • Beach Club (facilities on the beach) : Yes (included)
  • Lounge chairs
  • Palapas
  • Bali Beds

Hotel Contact Information

  • Generations Riviera Maya a Gourmet Inclusive Resort, by Karisma 5*
  • KM 45, Carretera Cancun - Tulum, Riviera Maya, Q.Roo C.P 77710, Mexico
  • Tel.: (52) 998 8728030
  • Fax : (52) 8728031
Inclusions
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For travel between November 1, 2016 and October 31, 2017

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte breakfast, lunch and dinner (unlimited)
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Premium brand drinks (unlimited)
  • Room service 24-hour
  • Select international brand drinks (unlimited)
  • Snacks
  • WiFi (free)
  • Complimentary International phone calls
  • 12 accessible pool(s) at the property
  • 12 accessible bar(s) at the property
  • 11 accessible restaurant(s) at the property
  • All guests ages 18 and over have access to the facilities at El Dorado Casitas and El Dorado Royale located next door.
  • Service of a representative at destination
  • Wedding package
  • Honeymoon package
Family Collection inclusions :
  • Part of:
  • Children's entertainment
  • Equipment for kids
  • Kids' Club
  • Free seat selection for kids (exclusif to Air transat Kids Club members, some restrictions may apply)
  • Dedicated family check-in at airport counter (package only) (available at main Canadian airports)
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only) (exclusif to Air transat Kids Club members, some restrictions may apply)
  • Accommodation for families of five or more

Flight and accommodation (no transfers)

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte breakfast, lunch and dinner (unlimited)
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Premium brand drinks (unlimited)
  • Room service 24-hour
  • Select international brand drinks (unlimited)
  • Snacks
  • WiFi (free)
  • Complimentary International phone calls
  • 12 accessible pool(s) at the property
  • 12 accessible bar(s) at the property
  • 11 accessible restaurant(s) at the property
  • All guests ages 18 and over have access to the facilities at El Dorado Casitas and El Dorado Royale located next door.
  • Service of a representative at destination
  • Wedding package
  • Honeymoon package
Family Collection inclusions :
  • Part of:
  • Children's entertainment
  • Equipment for kids
  • Kids' Club
  • Free seat selection for kids (exclusif to Air transat Kids Club members, some restrictions may apply)
  • Dedicated family check-in at airport counter (package only) (available at main Canadian airports)
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only) (exclusif to Air transat Kids Club members, some restrictions may apply)
  • Accommodation for families of five or more

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte breakfast, lunch and dinner (unlimited)
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Premium brand drinks (unlimited)
  • Room service 24-hour
  • Select international brand drinks (unlimited)
  • Snacks
  • WiFi (free)
  • Complimentary International phone calls
  • 12 accessible pool(s) at the property
  • 12 accessible bar(s) at the property
  • 11 accessible restaurant(s) at the property
  • All guests ages 18 and over have access to the facilities at El Dorado Casitas and El Dorado Royale located next door.
  • Service of a representative at destination
  • Wedding package
  • Honeymoon package
Family Collection inclusions :
  • Part of:
  • Children's entertainment
  • Equipment for kids
  • Kids' Club
  • Free seat selection for kids (exclusif to Air transat Kids Club members, some restrictions may apply)
  • Dedicated family check-in at airport counter (package only) (available at main Canadian airports)
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only) (exclusif to Air transat Kids Club members, some restrictions may apply)
  • Accommodation for families of five or more
For travel between November 1, 2017 and October 31, 2018

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte breakfast, lunch and dinner (unlimited)
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Premium brand drinks (unlimited)
  • Room service 24-hour
  • Select international brand drinks (unlimited)
  • Snacks
  • WiFi (free)
  • Complimentary International phone calls
  • 12 accessible pool(s) at the property
  • 12 accessible bar(s) at the property
  • 11 accessible restaurant(s) at the property
  • All guests ages 18 and over have access to the facilities at El Dorado Casitas and El Dorado Royale located next door.
  • Service of a representative at destination
  • Wedding package
  • Honeymoon package
Family Collection inclusions :
  • Part of:
  • Children's entertainment
  • Equipment for kids
  • Kids' Club
  • Free seat selection for kids (exclusif to Air transat Kids Club members, some restrictions may apply)
  • Dedicated family check-in at airport counter (package only) (available at main Canadian airports)
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only) (exclusif to Air transat Kids Club members, some restrictions may apply)
  • Accommodation for families of five or more

Flight and accommodation (no transfers)

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte breakfast, lunch and dinner (unlimited)
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Premium brand drinks (unlimited)
  • Room service 24-hour
  • Select international brand drinks (unlimited)
  • Snacks
  • WiFi (free)
  • Complimentary International phone calls
  • 12 accessible pool(s) at the property
  • 12 accessible bar(s) at the property
  • 11 accessible restaurant(s) at the property
  • All guests ages 18 and over have access to the facilities at El Dorado Casitas and El Dorado Royale located next door.
  • Service of a representative at destination
  • Wedding package
  • Honeymoon package
Family Collection inclusions :
  • Part of:
  • Children's entertainment
  • Equipment for kids
  • Kids' Club
  • Free seat selection for kids (exclusif to Air transat Kids Club members, some restrictions may apply)
  • Dedicated family check-in at airport counter (package only) (available at main Canadian airports)
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only) (exclusif to Air transat Kids Club members, some restrictions may apply)
  • Accommodation for families of five or more

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte breakfast, lunch and dinner (unlimited)
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Premium brand drinks (unlimited)
  • Room service 24-hour
  • Select international brand drinks (unlimited)
  • Snacks
  • WiFi (free)
  • Complimentary International phone calls
  • 12 accessible pool(s) at the property
  • 12 accessible bar(s) at the property
  • 11 accessible restaurant(s) at the property
  • All guests ages 18 and over have access to the facilities at El Dorado Casitas and El Dorado Royale located next door.
  • Service of a representative at destination
  • Wedding package
  • Honeymoon package
Family Collection inclusions :
  • Part of:
  • Children's entertainment
  • Equipment for kids
  • Kids' Club
  • Free seat selection for kids (exclusif to Air transat Kids Club members, some restrictions may apply)
  • Dedicated family check-in at airport counter (package only) (available at main Canadian airports)
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only) (exclusif to Air transat Kids Club members, some restrictions may apply)
  • Accommodation for families of five or more
Rooms
Ø
  • For your comfort, each room offers :
  • Ocean Front Luxury Jacuzzi Suite > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 67 m²
    • Oceanfront
    • Up to 4 people :
      • Maximum 2 adults
      • Maximum 2 children
    • 1 king-size and 1 sofa bed or 2 doubles and 1 sofa bed
    • Crib (on request)
    • Living area
    • Connecting room available on request
    • Some rooms with balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Whirlpool in room
    • Central air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Hairdryer
    • Iron & ironing board
    • Long-distance calls included
    • Mini-fridge
    • Pillow menu
    • Room service
    • Telephone
    • Video games (on request)
  • Ocean Front One Bedroom Jacuzzi Suite > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 119 m²
    • Oceanfront
    • Up to 5 people :
      • Maximum 2 adults
      • Maximum 3 children
    • Bedroom with closed door
    • 1 king-size and 2 sofa beds
    • Living area
    • Desk/Working area
    • Some rooms with balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Fully-equipped kitchen
    • Long-distance calls included
    • Microwave
    • Mini-fridge
    • Pillow menu
    • Room service
    • Telephone
  • Ocean Front One Bedroom Swim up Jacuzzi Suite > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 119 m²
    • Oceanfront
    • Up to 5 people :
      • Maximum 2 adults
      • Maximum 3 children
    • Bedroom with closed door
    • 1 king-size and 2 sofa beds
    • Living area
    • Desk/Working area
    • Some rooms with balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Fully-equipped kitchen
    • Long-distance calls included
    • Microwave
    • Mini-fridge
    • Pillow menu
    • Room service
    • Telephone
  • Ocean Front One Bedroom Pool Swim Up Jacuzzi Suite > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 119 m²
    • Oceanfront
    • Up to 4 people :
      • Maximum 2 adults
      • Maximum 2 children
    • Non-smoking room
    • Bedroom with closed door
    • 1 king-size and 2 sofa beds
    • Living area
    • Desk/Working area
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Fully-equipped kitchen
    • Long-distance calls included
    • Microwave
    • Mini-fridge
    • Pillow menu
    • Room service
    • Telephone
  • Ocean Front Two Bedroom Jacuzzi Suite > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 187 m²
    • Oceanfront
    • Up to 8 people :
      • Maximum 4 adults
      • Maximum 4 children
    • Non-smoking room
    • Bedroom with closed door
    • 1 king-size and 2 sofa beds (1st room)
    • 1 king-size and 2 sofa beds (2nd room)
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Connecting room available on request
    • Some rooms with balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Fully-equipped kitchen
    • Long-distance calls included
    • Microwave
    • Mini-fridge
    • Pillow menu
    • Room service
    • Telephone
  • Ocean Front Two Bedroom Swim Up Jacuzzi Suite > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 187 m²
    • Oceanfront
    • Up to 8 people :
      • Maximum 4 adults
      • Maximum 4 children
    • Non-smoking room
    • Bedroom with closed door
    • 1 king-size and 2 sofa beds (1st room)
    • 1 king-size and 2 sofa beds (2nd room)
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Some rooms with balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Fully-equipped kitchen
    • Long-distance calls included
    • Microwave
    • Mini-fridge
    • Pillow menu
    • Room service
    • Telephone
  • Ocean Front Three Bedroom Jacuzzi Suite > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 254 m²
    • Oceanfront
    • Up to 12 people :
      • Maximum 6 adults
      • Maximum 6 children
    • Non-smoking room
    • Bedroom with closed door
    • 1 king-size and 2 sofa beds (1st room)
    • 1 king-size and 2 sofa beds (2nd room)
    • 1 king-size and 2 sofa beds (3rd room)
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Some rooms with balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Fully-equipped kitchen
    • Long-distance calls included
    • Microwave
    • Mini-fridge
    • Pillow menu
    • Room service
    • Telephone
  • Ocean Front Three Bedroom Swim up Jacuzzi Suite > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 253 m²
    • Oceanfront
    • Up to 12 people :
      • Maximum 6 adults
      • Maximum 6 children
    • Non-smoking room
    • Bedroom with closed door
    • 1 king-size and 2 sofa beds (1st room)
    • 1 king-size and 2 sofa beds (2nd room)
    • 1 king-size and 2 sofa beds (3rd room)
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Some rooms with balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Fully-equipped kitchen
    • Long-distance calls included
    • Microwave
    • Mini-fridge
    • Pillow menu
    • Room service
    • Telephone
  • Ocean Front Three Bedroom Pool Swim Up Jacuzzi Suite > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 253 m²
    • Oceanfront
    • Up to 12 people :
      • Maximum 6 adults
      • Maximum 6 children
    • Bedroom with closed door
    • 1 king-size and 2 sofa beds (1st room)
    • 1 king-size and 2 sofa beds (2nd room)
    • 1 king-size and 2 sofa beds (3rd room)
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Some rooms with balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Fully-equipped kitchen
    • Long-distance calls included
    • Microwave
    • Mini-fridge
    • Pillow menu
    • Room service
    • Telephone
Internet
Ø

WiFi available in :

  • The entire complex

Wall plug ($)

Family Collection
Ø
Kid-Friendly Fun

You’re going on a family vacation! Great! Where do you go? Where do you stay? Does the hotel have a water park? Will your teen get bored? So many questions! That’s why we’ve compiled our Family Collection, catered to the wants and needs of all types of families. So you can spend more time teasing your teen about singing Justin Bieber at karaoke or bonding over that time Grandma fell out of the canoe.

WHO ARE YOU TRAVELLING WITH?

CHILDREN UP TO AGE 12
For the Little Ones and Tweens
With fun-filled kids’ clubs and activities galore, your children might never want to leave!

TEENS AGED 13 TO 16
Cool for Teens
Surf simulators, arcade games, DJ classes – your teens won’t even have time to miss Snapchat!

SWIM FANS
Water Parks
Spend hours of aqua fun at these hotels with awesome water parks and surf simulators.

JUST YOU AND THE KIDS
Single Parents
Moms or dads travelling alone with kids under 13 can benefit from reduced rates and even free stays for their little ones.

FAMILIES OF 5 OR MORE
Big Fun for Big Families
Big families are the stars at these hotels with spacious rooms and/or luxurious suites.

To find out if this hotel meets the needs of your family, and see which specific inclusions apply to this hotel, please refer to "Family Collection" Inclusions in the "Inclusions" section.  
Restaurants / Bars
Ø
  • This information is for informational purposes only and can change depending of the occupancy and season.
    • 24h snacks
    • 24h drinks
  • Restaurant(s)

    • Habb
      Image bar
      • Dinner : À la Carte Mediterranean
      • Air conditioning
      • Evening dress code: Casual
      • High chairs available
    • Chef Market Grand Café & Deck
      Image bar
      • Breakfast : À la Carte Breakfast
      • Lunch : À la Carte Lunch
      • Air conditioning
      • Evening dress code: Casual
      • High chairs available
    • Jade
      Image bar
      • Dinner : À la Carte Asian Fusion
      • Air conditioning
      • Evening dress code: Casual
      • High chairs available
    • Palms Gourmet Terrace
      Image bar
      • Lunch : À la Carte Mexican
      • Air conditioning
      • Evening dress code: Casual
      • High chairs available
    • Wine Kitchen, Restaurant & Tasting Room
      Image bar
      • Dinner : À la Carte Fusion
      • High chairs available
  • Bar(s)

    • Tamarind
      Image bar
      • Location : Lobby
      • Opening time : 11:00
      • Closing time : 23:00
      • Local drinks
      • International drinks
      • Premium drinks
    • Swell
      Image bar
      • Location : Swim-up
      • Opening time : 09:00
      • Closing time : 17:00
      • Local drinks
      • International drinks
      • Premium drinks
    • Sling
      Image bar
      • Lounge
      • Opening time : 17:00
      • Closing time : 02:00
      • Local drinks
      • International drinks
      • Premium drinks
Kids
Ø
  • Kids' Club (ages 4 to 12)
  • Playground
  • Babysitting ($)
  • Rooms for family of five or more
  • High chair available at the restaurant(s)
Spa
Ø

Services ($)

Spa package ($)
Wedding / Honeymoon
Ø

Free wedding Package

Free honeymoon package

Wedding package ($)

Honeymoon package ($)

Ratings
0000) 1499 Review(s)
TripAdvisor rating
0000)
TripAdvisor rating : Last 3 reviews
Ø

Great service 00000 August 13, 2017

  • We had an amazing time. We went for the second time to celebrate my son's birthday. Every one in the hotel made him feel special. We mention his birthday to the butler ( every family gets one) and we...
  • AndreaMinski

Clean & Nice Resort, Horrible food 000¼¼ August 12, 2017

  • I never write reviews but they insisted not only when I checked out, but also a week later via email. So here you go. We have stayed at a few Karisma resorts "El Dorado Maroma, Azul Fives, Azul...
  • FunforLife40

Missed on most categories 00¼¼¼ August 12, 2017

  • Pros... infinity pool rooms with a surround ocean view was amazing. Room was spacious, and they made up the couch and pull out for both of my kids. 8 and 5. SOME of the wait staff were...
  • jmlbiti
Transat rating
88888
Ø

Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.