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The Grand Palladium Kantenah Resort & Spa Hotel in Riviera Maya is directly on the beach, approximately 32 km from Playa del Carmen and 90 km from the Cancun airport.

It is a big concern for those with any kind of food allergies. Thinking about them and their family, Palladium Hotels & Resorts have created the Palladium Dietary Card program. {$Transat.Blanklink.Web.Accessibility$} .
Hotel details
Important information
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  • Transat has made all reasonable efforts to ensure the accuracy of its product information, promotions, photos, layouts and videos; however, please note that changes may occur at any moment without notice.

Good to Know

  • New for kids : Play at Palladium with Raggs : Daily activities with the characters, live musical stage shows and more.
About your Hotel
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Hotel Location

  • Approximately 90 km from Cancun International Airport
  • Beachfront
  • Close to an attraction/town/historical site
  • Area: Riviera Maya
  • Metro:
  • District:

Hotel Description

  • 422 rooms
  • 11 building(s) of 3 storey(s)
  • 4 bungalow(s) of 2 storey(s)

Services

  • Rooms for family of 5 or more
  • Parking available at the hotel
  • 4 pool(s)
  • 8 restaurant(s)
  • 5 bar(s)
  • 24h drinks
  • 24h snacks
  • Disco
  • Fitness center
  • Playground
  • Internet business center ($)
  • Evening entertainment
  • Live music
  • Convenience Store ($)
  • Spa ($)
  • Doctor on site ($)
  • Laundry services ($)
  • 6 tennis court(s)
  • Accessible for people with restricted mobility
  • Water park
  • Currency exchange ($)
  • ATM ($)
  • WiFi available in :
    • Lobby
    • Pool
    • Room
  • Shuttle service throughout the resort
  • Check-in time : 3:00 PM
  • Check-out time : 12:00 PM
  • Shopping centre ($)
  • Scuba diving ($)
  • Mini-disco
  • Babysitting ($)
  • Golf course nearby ($)
  • Jewellery store ($)
  • Gift shop ($)
  • Photo shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Convention centre ($)
  • Beauty salon ($)
  • Children's theme : Raggs®
  • Car Rental ($)

Beach

  • Beach Club on site
  • Beach Club (facilities on the beach) : Yes (included)
  • Lounge chairs
  • Palapas

Hotel Contact Information

  • Grand Palladium Kantenah Resort & Spa 4.5*
  • Carretera Chetumal-Puerto Jurez km 256-100 77710 Municipio Solidaridad, Riviera Maya Mexico
  • Tel.: 9848772100
  • Fax : 9848772105
  • Email : asistente.colonialkantenah@palladiumhotelgroup.com
Inclusions
Ø
For travel between November 1, 2016 and October 31, 2017

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited, no reservations required)
  • Daily activities program
  • Daily sports
  • Disco at the Grand Palladium Riviera (admission and drinks included)
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Gala dinner on Dec. 24 & 31
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Premium brand drinks (unlimited, at Hemingway Bar and Churchill Bar)
  • Room service available from 11 am to 11 pm (light menu)
  • Selected international drinks (unlimited)
  • Snacks and beer (24-hour)
  • Waiter service at the pool
  • Buffet breakfast, lunch and dinner daily
  • 9 accessible pool(s) at the property
  • 24 accessible bar(s) at the property
  • 14 accessible restaurant(s) at the property
  • Access to all services and facilities at the Grand Palladium Colonial, Grand Palladium White Sand and Grand Palladium Riviera (shuttle service from lobby to lobby; the Royal Suites Yucatan is excluded)
  • Service of a representative at destination
  • Honeymoon package
Family Collection inclusions *:
  • Children's entertainment
  • Equipment for kids (playground, video games and water park)
  • Kids' Club (ages 4 to 12), Baby Club (ages 1 to 3) and Teen Club (ages 13 to 17)
  • Free seat selection for kids (some restrictions may apply, as per company policy)
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only)
  • Activities for families; Raggs Program including themed activities and events
  • Kids' pool (wading pool)
  • Kids' mini disco
  • Part of: For the Little Ones, Little Fish, Cool for Teens & Big Fun for Big families
* Included with "Room" and "Junior Suite" only

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited, no reservations required)
  • Daily activities program
  • Daily sports
  • Disco at the Grand Palladium Riviera (admission and drinks included)
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Gala dinner on Dec. 24 & 31
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Premium brand drinks (unlimited, at Hemingway Bar and Churchill Bar)
  • Room service available from 11 am to 11 pm (light menu)
  • Selected international drinks (unlimited)
  • Snacks and beer (24-hour)
  • Waiter service at the pool
  • Buffet breakfast, lunch and dinner daily
  • 9 accessible pool(s) at the property
  • 24 accessible bar(s) at the property
  • 14 accessible restaurant(s) at the property
  • Access to all services and facilities at the Grand Palladium Colonial, Grand Palladium White Sand and Grand Palladium Riviera (shuttle service from lobby to lobby; the Royal Suites Yucatan is excluded)
  • Service of a representative at destination
  • Honeymoon package
Family Collection inclusions *:
  • Children's entertainment
  • Equipment for kids (playground, video games and water park)
  • Kids' Club (ages 4 to 12), Baby Club (ages 1 to 3) and Teen Club (ages 13 to 17)
  • Free seat selection for kids (some restrictions may apply, as per company policy)
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only)
  • Activities for families; Raggs Program including themed activities and events
  • Kids' pool (wading pool)
  • Kids' mini disco
  • Part of: For the Little Ones, Little Fish, Cool for Teens & Big Fun for Big families
* Included with "Room" and "Junior Suite" only
For travel between November 1, 2017 and October 31, 2018

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited, no reservations required)
  • Daily activities program
  • Daily sports
  • Disco
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Gala dinner on Dec. 24 & 31
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Premium brand drinks (unlimited)
  • Room service available from 11 am to 11 pm (light menu)
  • Selected international drinks (unlimited)
  • Snacks and beer (24-hour)
  • Waiter service at the pool
  • Buffet breakfast, lunch and dinner daily
  • 9 accessible pool(s) at the property
  • 21 accessible bar(s) at the property
  • 14 accessible restaurant(s) at the property
  • Access to all services and facilities at the Grand Palladium Colonial and Grand Palladium White Sand (shuttle service from lobby to lobby; the Royal Suites Yucatan is excluded)
  • Service of a representative at destination
  • Honeymoon package
Family Collection inclusions *:
  • Children's entertainment
  • Equipment for kids (playground, video games and water park)
  • Kids' Club (ages 4 to 12), Baby Club (ages 1 to 3) and Teen Club (ages 13 to 17)
  • Free seat selection for kids (some restrictions may apply, as per company policy)
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only)
  • Activities for families; Raggs Program including themed activities and events
  • Kids' pool (wading pool)
  • Kids' mini disco
  • Part of: Cool for Teens and For the Little Ones
* Included with "Room" and "Junior Suite" only

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited, no reservations required)
  • Daily activities program
  • Daily sports
  • Disco
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Gala dinner on Dec. 24 & 31
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Premium brand drinks (unlimited)
  • Room service available from 11 am to 11 pm (light menu)
  • Selected international drinks (unlimited)
  • Snacks and beer (24-hour)
  • Waiter service at the pool
  • Buffet breakfast, lunch and dinner daily
  • 9 accessible pool(s) at the property
  • 21 accessible bar(s) at the property
  • 14 accessible restaurant(s) at the property
  • Access to all services and facilities at the Grand Palladium Colonial and Grand Palladium White Sand (shuttle service from lobby to lobby; the Royal Suites Yucatan is excluded)
  • Service of a representative at destination
  • Honeymoon package
Family Collection inclusions *:
  • Children's entertainment
  • Equipment for kids (playground, video games and water park)
  • Kids' Club (ages 4 to 12), Baby Club (ages 1 to 3) and Teen Club (ages 13 to 17)
  • Free seat selection for kids (some restrictions may apply, as per company policy)
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only)
  • Activities for families; Raggs Program including themed activities and events
  • Kids' pool (wading pool)
  • Kids' mini disco
  • Part of: Cool for Teens and For the Little Ones
* Included with "Room" and "Junior Suite" only
Rooms
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  • For your comfort, each room offers :
  • Room > Ø

    Inclusions
    • Season 2016-2017
    • Season 2017-2018
    • WiFi
    • Mini-bar
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Size of the room : 37 m²
    • Garden View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Crib (on request)
    • Desk/Working area
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • Family Collection inclusions
    • Aromatherapy ($)
    There is no extra bed available at the hotel
  • Junior Suite > Ø

    Inclusions
    • Season 2016-2017
    • Season 2017-2018
    • WiFi
    • Mini-bar
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Size of the room : 42 m²
    • Garden View
    • Up to 5 people :
      • Maximum 4 adults
      • Maximum 3 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • 1 sofa bed in the living area
    • Crib (on request)
    • Desk/Working area
    • Connecting room available on request (connect to junior suite ($))
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • Family Collection inclusions
    • Bathrobes and slippers in room
    • Aromatherapy ($)
    There is no extra bed available at the hotel
  • Mayan Suite > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 58 m²
    • Garden View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • 1 sofa in the living area
    • Desk/Working area
    • Balcony or terrace
    • Full bathroom
      • Bath type : Whirlpool
    • Mayan exterior shower
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • Aromatherapy ($)
    Designed especially for couples
    There is no extra bed available at the hotel
Sports / Activities
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Sports

  • Archery
  • Badminton
  • Basketball
  • Deep sea fishing ($)
  • Golf course nearby ($)
  • Kayaking
  • Motorized water sports ($)
  • Non-motorized water sports
  • Paddle Court
  • Snorkeling
  • Soccer
  • Volleyball
  • Tennis
    • 6 tennis court(s)
  • Waterpolo
  • Windsurfing

Activities

  • Aerobics
  • Aquafitness
  • Catamaran
  • Catamaran lessons ($)
  • Dance lessons
  • Darts
  • Fitness center
  • Games room
  • Horseshoe
  • Jacuzzi ($)
  • Karaoke
  • Mini-golf
  • Nature walk
  • Pedal boats
  • Petanque
  • Ping-pong
  • Pool tables
  • Riffle shooting
  • Scuba Diving ($)
  • Shuffleboard
  • Spanish lessons
  • Video games
  • Windsurfing lessons ($)
Internet
Ø

WiFi available in :

  • Lobby
  • Pool
  • Room

Internet for Business ($)

WiFi Premium High Speed ($)
Family Collection
Ø
Kid-Friendly Fun

You’re going on a family vacation! Great! Where do you go? Where do you stay? Does the hotel have a water park? Will your teen get bored? So many questions! That’s why we’ve compiled our Family Collection, catered to the wants and needs of all types of families. So you can spend more time teasing your teen about singing Justin Bieber at karaoke or bonding over that time Grandma fell out of the canoe..

WHO ARE YOU TRAVELLING WITH?

CHILDREN UP TO AGE 12
For the Little Ones and Tweens
With fun-filled kids’ clubs and activities galore, your children might never want to leave!

TEENS AGED 13 TO 16
Cool for Teens
Surf simulators, arcade games, DJ classes – your teens won’t even have time to miss Snapchat!

SWIM FANS
Water Parks
Spend hours of aqua fun at these hotels with awesome water parks and surf simulators.

JUST YOU AND THE KIDS
Single Parents
Moms or dads travelling alone with kids under 13 can benefit from reduced rates and even free stays for their little ones.

FAMILIES OF 5 OR MORE
Big Fun for Big Families
Big families are the stars at these hotels with spacious rooms and/or luxurious suites.

To find out if this hotel meets the needs of your family, and see which specific inclusions apply to this hotel, please refer to "Family Collection" Inclusions in the "Inclusions" section.  
May be available with some room categories, according to the property
Restaurants / Bars
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  • This information is for informational purposes only and can change depending of the occupancy and season.
    • 24h snacks
    • 24h drinks
    • Disco
  • Restaurant(s)

    • La Hacienda
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Air conditioning
      • Evening dress code: Casual
      • High chairs available
    • Tikal
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Air conditioning
      • Evening dress code: Casual
      • High chairs available
    • El Gran Azul
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Evening dress code: Casual
      • High chairs available
    • Sumptuori
      Image bar
      • Dinner : À la Carte Japanese
      • Evening dress code: Formal
      • High chairs available
    • La Adelita
      Image bar
      • Dinner : À la Carte Mexican
      • Evening dress code: Formal
      • High chairs available
    • El Dorado
      Image bar
      • Dinner : À la Carte Steakhouse
      • Evening dress code: Formal
      • High chairs available
    • Beach Snack Bar
      Image bar
      • Breakfast : Snack Bar
      • Lunch : Snack Bar
      • Dinner : Snack Bar
      • Evening dress code: Casual
    • Cheng Thai
      Image bar
      • Dinner : À la Carte Thai
      • Evening dress code: Formal
      • High chairs available
  • Bar(s)

    • Lobby Kantenah
      Image bar
      • Location : Lobby
      • Opening time : 10:00
      • Closing time : 00:00
      • Local drinks
      • International drinks
    • Churchill
      Image bar
      • Cigar lounge
      • Opening time : 18:00
      • Closing time : 00:00
      • Local drinks
      • International drinks
      • Premium drinks
      Adults only
    • Hemingway
      Image bar
      • Lounge
      • Opening time : 18:00
      • Closing time : 00:00
      • Local drinks
      • International drinks
      • Premium drinks
    • El Rinconcito
      Image bar
      • Location : Pool
      • Opening time : 10:00
      • Closing time : 18:00
      • Local drinks
      • International drinks
    • La Jarra Bar
      Image bar
      • Location : Beach
      • Opening time : 10:00
      • Closing time : 18:00
      • Local drinks
      • International drinks
Kids
Ø
  • Raggs®
  • Baby Club (ages 1 to 3)
  • Kids' Club (ages 4 to 12)
  • Teen Club (ages 13 to 17)
  • 1 kids pool(s)
  • Playground
  • Water park
  • Mini-disco
  • Babysitting ($)
  • Rooms for family of five or more
  • High chair available at the restaurant(s)

Notes

Water Park is accessible only for children 12 and under.
Golf 2
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  • There’s nothing like a good game of golf to get you in the vacation spirit, so here's some information on nearby golf course(s) offering advantageous rates locally ($).

    This information is for informational purposes only and is subject to change.

Bahia Principe Golf Club

Designed by Robert Trent Jones II
Riviera Maya
9848755000
9848755004
proshopgolfmex@rivieramaya-golfclub.com
  • Golf Course near the property
  • 27 holes
  • Driving range
  • Par 99
  • 7,272 yards
  • Pre-reserved tee times available
  • Semi-formal dress code
  • Putting green
  • Teaching pro
  • Club house
  • Mandatory golf cart ($)
  • Pro shop
  • Chipping green

Hard Rock Golf Club Riviera Maya

Designed by Robert Von Hagge
Paseo Xaman-Há s/n, Manzana 26, Playa Del Carmen
529848734990
teetimesrivieramaya@hrhrivieramaya.com
  • Golf Course near the property
  • 18 holes
  • Driving range ($)
  • Lockers ($)
  • Par 72
  • 7,144 yards
  • Formal dress code
  • Putting green
  • Teaching pro ($)
  • Club house ($)
  • Pro shop ($)
  • Chipping green
Scuba Diving
Ø

Services ($)

Spa
Ø

Services ($)

  • Body Treatments
  • Jacuzzi
  • Massage
  • Sauna
  • Spa Circuits
  • Special Therapies
Wedding / Honeymoon
Ø

Free honeymoon package

  • To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last 2 months, upon arrival at the hotel.

Wedding package ($)

Honeymoon package ($)

Eco-responsible
Ø

Travelife Gold

Travelife is an international label designed by and for the travel industry. This efficient certification system helps managers in the lodging sector measure and track their social and environmental performance.

All properties displaying a Travelife Gold award were certified within the last two years, under the current or previous Travelife criteria. 
Special offers
Ø
  • 2 children under 13 stay and eat free (2016-2017)

      • Sharing the same room with 2 paying adults
        Quantities are limited, subject to availability.
      • Applicable for travel between May 1, 2017 and October 31, 2017
  • Single Parent Special (2016-2017)

      • Single adult travelling with up to 3 children maximum ages 3-12 years
      • For travel between November 1, 2016 and October 31, 2017
  • 1 child under 13 stays and eats free (2017-2018)

      • Sharing the same room with 2 paying adults
        Quantities are limited, subject to availability.
      • Applicable for travel between November 1, 2017 and April 30, 2018
  • 2 children under 13 stay and eat free (2017-2018)

      • Sharing the same room with 2 paying adults
        Quantities are limited, subject to availability.
      • Applicable for travel between May 1, 2018 and October 31, 2018
  • Single Parent Special (2017-2018)

      • Single adult travelling with up to 3 children maximum ages 3-12 years
      • For travel between November 1, 2017 and October 31, 2018
Ratings
0000) 5394 Review(s)
TripAdvisor rating
0000)
TripAdvisor rating : Last 3 reviews
Ø

summer vacation 00000 May 27, 2017

  • Just returned from yet another fabulous vacation at the Grand Palladium Resort! We were booked from 5-15 to 5-22-17. This was our 2nd trip to the Palladium and it was every bit as spectacular as the...
  • mmwilliams2017

March 2015 00000 May 27, 2017

  • My husband, 18 month old girl and I loved this resort. The rooms were very clean and the customer service was excellent. Everyone was very friendly. My daughter enjoyed the children's pool area...
  • crbriggs5

Another fantastic holiday at the Grand Palladium 0000¼ May 27, 2017

  • We have just returned from our fourth trip to the Grand Palladium and are delighted to say it was another wonderful trip. We asked for two rooms (with our daughters in their twenties) in the...
  • 660Traveller
Transat rating
8888*
Ø

Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.