The Grand Palladium Kantenah Resort & Spa Hotel in Riviera Maya is directly on the beach, approximately 32 km from Playa del Carmen and 90 km from the Cancun airport.

It is a big concern for those with any kind of food allergies. Thinking about them and their family, Palladium Hotels & Resorts have created the Palladium Dietary Card program. {$Transat.Blanklink.Web.Accessibility$}
Hotel details
Important information
Ø
  • Transat has made all reasonable efforts to ensure the accuracy of its product information, promotions, photos, layouts and videos; however, please note that changes may occur at any moment without notice.

Mandatory Information: New environmental tax

  • September 28, 2017:

    New environmental tax will become effective charged by the hotel.

    Dates: As of October 1, 2017
    Taxes: 10 Mexican pesos per night per room from October 1 to December 31, 2017.
    20 Mexican pesos per night per room as of January 1, 2018.
    Payment can be done by cash (pesos or us dollar) or credit card.
    *Approximative value 10 Mexican pesos = 1 $ CAD subject to change without prior notice.

Mandatory Information: Room Categories Name Change

  • May 28, 2018:

    Please take note that the room category "Mayan Suite" is now called "Romance Villa Suite" and room category "Mayan Suite Imperial Club" is now called "Romance Villa Suite Imperial Club"

Brochure Erratum(s)

  • Please take note of the following changes in our 2017-2018 brochure.
     
    September 19, 2017:
    The following room categories change their names as follows: the "Room" is now called "Deluxe Room", and the"Room Imperial Club" is now called "Deluxe Room Imperial Club".
  • Please take note of the following change in our 2018-2019 brochure.
     
    June 19, 2018:
    The promotion “Solo Parent Special” is no longer effective for stays as of December 23, 2018.
About your Hotel
Ø

Hotel Location

  • Approximately 90 km from Cancun International Airport
  • Beachfront
  • Close to an attraction/town/historical site
  • Area: Riviera Maya

Hotel Description

  • 422 rooms
  • 11 building(s) of 3 storey(s)
  • 4 bungalow(s) of 2 storey(s)

Services

  • Parking available at the hotel
  • 4 pool(s)
  • 8 restaurant(s)
  • 5 bar(s)
  • 24h drinks
  • 24h snacks
  • Fitness center
  • Playground
  • Internet business center ($)
  • Evening entertainment
  • Live music
  • Convenience Store ($)
  • Spa ($)
  • Doctor on site ($)
  • Laundry services ($)
  • 6 tennis court(s)
  • -
  • Water park
  • Currency exchange ($)
  • ATM ($)
  • WiFi available in :
    • Lobby
    • Pool
    • Room
  • Shuttle service throughout the resort
  • Check-in time : 3:00 PM
  • Check-out time : 12:00 PM
  • Shopping centre ($)
  • Scuba diving ($)
  • Mini-disco
  • Babysitting ($)
  • Golf course nearby ($)
  • Jewellery store ($)
  • Gift shop ($)
  • Photo shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Convention centre ($)
  • Beauty salon ($)
  • Children's theme : Raggs®
  • Car Rental ($)

Beach

  • Beach Club on site
  • Beach Club (facilities on the beach) : Yes
  • Lounge chairs
  • Palapas

Hotel Contact Information

  • Grand Palladium Kantenah Resort & Spa 4.5*
  • Carretera Chetumal, Puerto Jurez km 256-100, 77710 Municipio Solidaridad, Riviera Maya, Mexico
  • Tel.: 9848772100
  • Fax : 9848772105
  • Email : asistente.colonialkantenah@palladiumhotelgroup.com
Inclusions
Ø
For travel between November 1, 2017 and October 31, 2018

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • 24-hour food and beverage service
  • À la carte dinners (unlimited, no reservations required)
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Gala dinner on Dec. 24 & 31
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Premium brand drinks (unlimited)
  • Room service available from 11 am to 11 pm (light menu)
  • Selected international drinks (unlimited)
  • Snacks and beer (24-hour)
  • Waiter service at the pool
  • Buffet breakfast, lunch and dinner daily
  • 9 accessible pool(s) at the property
  • 21 accessible bar(s) at the property
  • 14 accessible restaurant(s) at the property
  • Access to all services and facilities at the Grand Palladium Colonial and Grand Palladium White Sand (shuttle service from lobby to lobby; the Royal Suites Yucatan is excluded)
  • Service of a representative at destination
  • Wedding package
  • Honeymoon package
Distinction Collection inclusions *:
  • Direct transfer between the airport and hotel (package only)
  • À la carte dinners (additional guaranteed reservations may apply)
  • Welcome cocktail upon arrival
  • Mini-bar restocked daily
  • Selected international drinks (unlimited)
  • Safety deposit box (free)
  • Cool Towel upon arrival
  • Bathrobes and slippers in room
  • Beach towels in room
  • WiFi (free in specific area (some restrictions may apply)
* Included with "Deluxe Room Imperial Club", "Junior Suite Imperial Club" and "Romance Villa Suite Imperial Club" only
Family Collection inclusions *:
  • Children's entertainment
  • Equipment for kids (playground, video games and water park)
  • Kids' Club (ages 4 to 12), Baby Club (ages 1 to 3) and Teen Club (ages 13 to 17)
  • Free seat selection for kids (some restrictions may apply, as per company policy)
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only)
  • Activities for families; Raggs Program including themed activities and events
  • Kids' pool (wading pool)
  • Kids' mini disco
  • Part of: Cool for Teens and For the Little Ones
* Included with "Deluxe Room", "Deluxe Room Imperial Club", "Junior Suite" and "Junior Suite Imperial Club" only
Imperial Club inclusions *:
  • Separate check-in at Club Desk
  • Distinct identification bracelet
  • Welcome gift and letter
  • Fruit basket in room upon arrival
  • Concierge service with direct phone line
  • Private cocktail party with hot and cold hors dœuvres (once per week)
  • Resort Credit of $1250 per room for stays of 7 nights and more (one booklet per stay will be given to clients upon check-in)
* Included with "Deluxe Room Imperial Club", "Junior Suite Imperial Club" and "Romance Villa Suite Imperial Club" only

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • 24-hour food and beverage service
  • À la carte dinners (unlimited, no reservations required)
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Gala dinner on Dec. 24 & 31
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Premium brand drinks (unlimited)
  • Room service available from 11 am to 11 pm (light menu)
  • Selected international drinks (unlimited)
  • Snacks and beer (24-hour)
  • Waiter service at the pool
  • Buffet breakfast, lunch and dinner daily
  • 9 accessible pool(s) at the property
  • 21 accessible bar(s) at the property
  • 14 accessible restaurant(s) at the property
  • Access to all services and facilities at the Grand Palladium Colonial and Grand Palladium White Sand (shuttle service from lobby to lobby; the Royal Suites Yucatan is excluded)
  • Service of a representative at destination
  • Wedding package
  • Honeymoon package
Distinction Collection inclusions *:
  • Direct transfer between the airport and hotel (package only)
  • À la carte dinners (additional guaranteed reservations may apply)
  • Welcome cocktail upon arrival
  • Mini-bar restocked daily
  • Selected international drinks (unlimited)
  • Safety deposit box (free)
  • Cool Towel upon arrival
  • Bathrobes and slippers in room
  • Beach towels in room
  • WiFi (free in specific area (some restrictions may apply)
* Included with "Deluxe Room Imperial Club", "Junior Suite Imperial Club" and "Romance Villa Suite Imperial Club" only
Family Collection inclusions *:
  • Children's entertainment
  • Equipment for kids (playground, video games and water park)
  • Kids' Club (ages 4 to 12), Baby Club (ages 1 to 3) and Teen Club (ages 13 to 17)
  • Free seat selection for kids (some restrictions may apply, as per company policy)
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only)
  • Activities for families; Raggs Program including themed activities and events
  • Kids' pool (wading pool)
  • Kids' mini disco
  • Part of: Cool for Teens and For the Little Ones
* Included with "Deluxe Room", "Deluxe Room Imperial Club", "Junior Suite" and "Junior Suite Imperial Club" only
Imperial Club inclusions *:
  • Separate check-in at Club Desk
  • Distinct identification bracelet
  • Welcome gift and letter
  • Fruit basket in room upon arrival
  • Concierge service with direct phone line
  • Private cocktail party with hot and cold hors dœuvres (once per week)
  • Resort Credit of $1250 per room for stays of 7 nights and more (one booklet per stay will be given to clients upon check-in)
* Included with "Deluxe Room Imperial Club", "Junior Suite Imperial Club" and "Romance Villa Suite Imperial Club" only
For travel between November 1, 2018 and October 31, 2019

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • 24-hour food and beverage service
  • À la carte dinners (unlimited, no reservations required)
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Gala dinner on Dec. 24 & 31
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Premium brand drinks (unlimited)
  • Room service available from 11 am to 11 pm (light menu)
  • Selected international drinks (unlimited)
  • Snacks and beer (24-hour)
  • Waiter service at the pool
  • Buffet breakfast, lunch and dinner daily
  • 9 accessible pool(s) at the property
  • 21 accessible bar(s) at the property
  • 14 accessible restaurant(s) at the property
  • Access to all services and facilities at the Grand Palladium Colonial and Grand Palladium White Sand (shuttle service from lobby to lobby; the TRS Yucatan Hotel is excluded)
  • Service of a representative at destination
  • Wedding package
  • Honeymoon package
Imperial Club inclusions *:
  • Separate check-in at Club Desk
  • Distinct identification bracelet
  • Welcome gift and letter
  • Fruit basket in room upon arrival
  • Concierge service with direct phone line
  • Resort Credit of $1250 per room for stays of 7 nights and more (one booklet per stay will be given to clients upon check-in)
* Included with "Deluxe Room Imperial Club", "Junior Suite Imperial Club" and "Romance Villa Suite Imperial Club" only
Family Collection. inclusions *:
  • Kids' Club (extended hours, vary by resort)
  • Children stay and eat free (limited number of rooms. Criteria for kid's ages vary by resort)
  • Promotion (solo parent promo, where available)
  • WiFi (free, some restrictions may apply)
  • Excursion(s) (free for one child, valid on select excursions booked at hotel. child must be 2-11 years old and accompanied by two adults)
* Included with "Deluxe Room", "Deluxe Room Imperial Club", "Junior Suite" and "Junior Suite Imperial Club" only
Distinction Collection. inclusions *:
  • Direct transfer between the airport and hotel (package only)
  • À la carte dinners (additional guaranteed reservations)
  • Welcome cocktail upon arrival
  • Mini-bar restocked daily
  • Selected international drinks (unlimited)
  • Safety deposit box (free)
  • Cool Towel upon arrival
  • Bathrobes and slippers in room (where available)
  • Beach towels in room (where available)
  • WiFi (free, some restrictions may apply)
  • Bottle of wine or local speciality in the room upon arrival (where available)
  • Concierge service
  • Turn-down service (where available)
  • Discount on golf or on spa (some inclusions may vary by resort. See hotel descriptions for details)
* Included with "Deluxe Room Imperial Club", "Junior Suite Imperial Club" and "Romance Villa Suite Imperial Club" only

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • 24-hour food and beverage service
  • À la carte dinners (unlimited, no reservations required)
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Gala dinner on Dec. 24 & 31
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Premium brand drinks (unlimited)
  • Room service available from 11 am to 11 pm (light menu)
  • Selected international drinks (unlimited)
  • Snacks and beer (24-hour)
  • Waiter service at the pool
  • Buffet breakfast, lunch and dinner daily
  • 9 accessible pool(s) at the property
  • 21 accessible bar(s) at the property
  • 14 accessible restaurant(s) at the property
  • Access to all services and facilities at the Grand Palladium Colonial and Grand Palladium White Sand (shuttle service from lobby to lobby; the TRS Yucatan Hotel is excluded)
  • Service of a representative at destination
  • Wedding package
  • Honeymoon package
Imperial Club inclusions *:
  • Separate check-in at Club Desk
  • Distinct identification bracelet
  • Welcome gift and letter
  • Fruit basket in room upon arrival
  • Concierge service with direct phone line
  • Resort Credit of $1250 per room for stays of 7 nights and more (one booklet per stay will be given to clients upon check-in)
* Included with "Deluxe Room Imperial Club", "Junior Suite Imperial Club" and "Romance Villa Suite Imperial Club" only
Family Collection. inclusions *:
  • Kids' Club (extended hours, vary by resort)
  • Children stay and eat free (limited number of rooms. Criteria for kid's ages vary by resort)
  • Promotion (solo parent promo, where available)
  • WiFi (free, some restrictions may apply)
  • Excursion(s) (free for one child, valid on select excursions booked at hotel. child must be 2-11 years old and accompanied by two adults)
* Included with "Deluxe Room", "Deluxe Room Imperial Club", "Junior Suite" and "Junior Suite Imperial Club" only
Distinction Collection. inclusions *:
  • Direct transfer between the airport and hotel (package only)
  • À la carte dinners (additional guaranteed reservations)
  • Welcome cocktail upon arrival
  • Mini-bar restocked daily
  • Selected international drinks (unlimited)
  • Safety deposit box (free)
  • Cool Towel upon arrival
  • Bathrobes and slippers in room (where available)
  • Beach towels in room (where available)
  • WiFi (free, some restrictions may apply)
  • Bottle of wine or local speciality in the room upon arrival (where available)
  • Concierge service
  • Turn-down service (where available)
  • Discount on golf or on spa (some inclusions may vary by resort. See hotel descriptions for details)
* Included with "Deluxe Room Imperial Club", "Junior Suite Imperial Club" and "Romance Villa Suite Imperial Club" only
Rooms
Ø
  • For your comfort, each room offers :
  • Deluxe Room > Ø

    Inclusions
    • Family Collection inclusions (Season 2017-2018)
    • Family Collection. inclusions (Season 2018-2019)
    • WiFi
    • Mini-bar
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Size of the room : 37 m²
    • Garden View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Crib (on request)
    • Desk/Working area
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • Family Collection inclusions
    • Family Collection. inclusions
    • Aromatherapy ($)
    There is no extra bed available at the hotel.
  • Deluxe Room Imperial Club > Ø

    Inclusions
    • Distinction Collection inclusions (Season 2017-2018)
    • Family Collection inclusions (Season 2017-2018)
    • Family Collection. inclusions (Season 2018-2019)
    • Distinction Collection. inclusions (Season 2018-2019)
    • Imperial Club inclusions (Season 2017-2018)
    • Imperial Club inclusions (Season 2018-2019)
    • WiFi
    • Mini-bar
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Size of the room : 37 m²
    • Garden View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Crib (on request)
    • Desk/Working area
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • Family Collection inclusions
    • Distinction Collection inclusions
    • Family Collection. inclusions
    • Distinction Collection. inclusions
    • Imperial Club inclusions
    • Aromatherapy ($)
    There is no extra bed available at the hotel.
  • Junior Suite > Ø

    Inclusions
    • Family Collection inclusions (Season 2017-2018)
    • Family Collection. inclusions (Season 2018-2019)
    • WiFi
    • Mini-bar
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Size of the room : 42 m²
    • Garden View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • 1 sofa bed in the living area
    • Crib (on request)
    • Desk/Working area
    • Connecting room available on request (connect to Junior Suite ($))
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • Family Collection inclusions
    • Family Collection. inclusions
    • Bathrobes and slippers in room
    • Aromatherapy ($)
    There is no extra bed available at the hotel.
  • Junior Suite Imperial Club > Ø

    Inclusions
    • Distinction Collection inclusions (Season 2017-2018)
    • Family Collection inclusions (Season 2017-2018)
    • Family Collection. inclusions (Season 2018-2019)
    • Distinction Collection. inclusions (Season 2018-2019)
    • Imperial Club inclusions (Season 2017-2018)
    • Imperial Club inclusions (Season 2018-2019)
    • WiFi
    • Mini-bar
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Size of the room : 42 m²
    • Garden View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • 1 sofa bed in the living area
    • Crib (on request)
    • Desk/Working area
    • Connecting room available on request (connect to Junior Suite ($))
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • Family Collection inclusions
    • Distinction Collection inclusions
    • Family Collection. inclusions
    • Distinction Collection. inclusions
    • Imperial Club inclusions
    • Bathrobes and slippers in room
    • Aromatherapy ($)
    There is no extra bed available at the hotel.
  • Romance Villa Suite > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 58 m²
    • Garden View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • 1 sofa in the living area
    • Desk/Working area
    • Balcony or terrace
    • Full bathroom
      • Bath type : Whirlpool
    • Mayan exterior shower
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • Aromatherapy ($)
    • Designed especially for couples
    • There is no extra bed available at the hotel
  • Romance Villa Suite Imperial Club > Ø

    Inclusions
    • Distinction Collection inclusions (Season 2017-2018)
    • Distinction Collection. inclusions (Season 2018-2019)
    • Imperial Club inclusions (Season 2017-2018)
    • Imperial Club inclusions (Season 2018-2019)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 58 m²
    • Garden View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • 1 sofa in the living area
    • Desk/Working area
    • Balcony or terrace
    • Full bathroom
      • Bath type : Whirlpool
    • Mayan exterior shower
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • Distinction Collection inclusions
    • Distinction Collection. inclusions
    • Imperial Club inclusions
    • Bathrobes and slippers in room
    • Aromatherapy ($)
    Designed especially for couples. There is no extra bed available at the hotel.
Sports / Activities
Ø

Sports

  • Archery
  • Badminton
  • Basketball
  • Deep sea fishing ($)
  • Golf course nearby ($)
  • Kayaking
  • Motorized water sports ($)
  • Non-motorized water sports
  • Paddle Court
  • Snorkeling
  • Soccer
  • Volleyball
  • Tennis
    • 6 tennis court(s)
  • Waterpolo
  • Windsurfing

Activities

  • Aerobics
  • Aquafitness
  • Catamaran
  • Catamaran lessons ($)
  • Dance lessons
  • Darts
  • Fitness center
  • Games room
  • Horseshoe
  • Jacuzzi ($)
  • Karaoke
  • Mini-golf
  • Nature walk
  • Pedal boats
  • Petanque
  • Ping-pong
  • Pool tables
  • Riffle shooting
  • Scuba Diving ($)
  • Shuffleboard
  • Spanish lessons
  • Video games
  • Windsurfing lessons ($)
Internet
Ø

WiFi available in :

  • Lobby
  • Pool
  • Room

Internet for Business ($)

WiFi Premium High Speed ($)
Family Collection
Ø
Kid-Friendly Fun

You’re going on a family vacation! Great! Where do you go? Where do you stay? Does the hotel have a water park? Will your teen get bored? So many questions! That’s why we’ve compiled our Family Collection, catered to the wants and needs of all types of families. So you can spend more time teasing your teen about singing Justin Bieber at karaoke or bonding over that time Grandma fell out of the canoe.

WHO ARE YOU TRAVELLING WITH?

CHILDREN UP TO AGE 12
For the Little Ones and Tweens
With fun-filled kids’ clubs and activities galore, your children might never want to leave!

TEENS AGED 13 TO 16
Cool for Teens
Surf simulators, arcade games, DJ classes – your teens won’t even have time to miss Snapchat!

SWIM FANS
Water Parks
Spend hours of aqua fun at these hotels with awesome water parks and surf simulators.

JUST YOU AND THE KIDS
Single Parents
Moms or dads travelling alone with kids under 13 can benefit from reduced rates and even free stays for their little ones.

FAMILIES OF 5 OR MORE
Big Fun for Big Families
Big families are the stars at these hotels with spacious rooms and/or luxurious suites.

To find out if this hotel meets the needs of your family, and see which specific inclusions apply to this hotel, please refer to "Family Collection" Inclusions in the "Inclusions" section.  
May be available with some room categories, according to the property
Available for season 2017-2018
Distinction Collection
Ø
Extraordinary Extras

Who doesn’t like to be pampered during their all-inclusive Sun holidays? With our Distinction Collection, you’ll unlock new levels of indulgence. Toast to your vacation with a welcome cocktail. Slide into comfort with plush bathrobes. Dine at your favourite gourmet restaurant. The good life just doesn’t get any better than this.

Benefits exclusive to Transat * 
Direct roundtrip transfers between airport and hotel ** 
Additional guaranteed reservations at à la carte restaurants
Free WiFi in the lobby *** 
Mini-bar stocked daily
Unlimited select international drinks
Free in-room safe

YOU’LL ALSO ENJOY…
Welcome cocktail and cold towel upon arrival
Beach towels, bathrobes and slippers in the room
Bottle of wine or local specialty in the room upon arrival
Concierge service
Turndown service
Golf or spa discounts*

* Some inclusions may vary by resort. See hotel inclusions for details.
** Not available at the Meliá Cayo Guillermo.
*** One hour or more per day. Some restrictions may apply in Cuba.
 
May be available with some room categories, according to the property
Available for season 2017-2018
Restaurants / Bars
Ø
  • This information is for informational purposes only and can change depending of the occupancy and season.
    • 24h snacks
    • 24h drinks
  • Restaurant(s)

    • La Hacienda
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Air conditioning
      • Evening dress code: Casual
      • High chairs available
    • Tikal
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Air conditioning
      • Evening dress code: Casual
      • High chairs available
    • El Gran Azul
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Evening dress code: Casual
      • High chairs available
    • Sumptuori
      Image bar
      • Dinner : À la Carte Japanese
      • Evening dress code: Formal
      • High chairs available
    • La Adelita
      Image bar
      • Dinner : À la Carte Mexican
      • Evening dress code: Formal
      • High chairs available
    • El Dorado
      Image bar
      • Dinner : À la Carte Steakhouse
      • Evening dress code: Formal
      • High chairs available
    • Las Olas Beach Restaurant
      Image bar
      • Breakfast : Snack Bar
      • Lunch : Snack Bar
      • Dinner : Snack Bar
      • Evening dress code: Casual
    • Cheng Thai
      Image bar
      • Dinner : À la Carte Thai
      • Evening dress code: Formal
      • High chairs available
  • Bar(s)

    • Lobby Kantenah
      Image bar
      • Location : Lobby
      • Opening time : 10:00
      • Closing time : 00:00
      • Local drinks
      • International drinks
      • Premium drinks
    • Churchill
      Image bar
      • Cigar lounge
      • Opening time : 18:00
      • Closing time : 00:00
      • Local drinks
      • International drinks
      • Premium drinks
      Adults only
    • Hemingway
      Image bar
      • Lounge
      • Opening time : 18:00
      • Closing time : 00:00
      • Local drinks
      • International drinks
      • Premium drinks
    • El Rinconcito
      Image bar
      • Location : Pool
      • Opening time : 10:00
      • Closing time : 18:00
      • Local drinks
      • International drinks
      • Premium drinks
    • La Jarra Bar
      Image bar
      • Location : Beach
      • Opening time : 10:00
      • Closing time : 18:00
      • Local drinks
      • International drinks
      • Premium drinks
Kids
Ø
  • Children's theme : Raggs®
  • Baby Club (ages 1 to 3)
  • Kids' Club (ages 4 to 12)
  • Teen Club (ages 13 to 19)
  • 1 kids pool(s)
  • Playground
  • Water park
  • Mini-disco
  • Babysitting ($)
  • High chair available at the restaurant(s)

Notes

Water Park is accessible only for children 12 and under.

Play at Palladium with Raggs : Daily activities with the characters, live musical stage shows and more.
Golf 2
Ø
  • There’s nothing like a good game of golf to get you in the vacation spirit, so here's some information on nearby golf course(s) offering advantageous rates locally ($).

    This information is for informational purposes only and is subject to change.,

Bahia Principe Golf Club

Designed by Robert Trent Jones II
Riviera Maya
9848755000
9848755004
proshopgolfmex@rivieramaya-golfclub.com
  • Golf Course near the property
  • 27 holes
  • Driving range
  • Par 99
  • 7,272 yards
  • Pre-reserved tee times available
  • Semi-formal dress code
  • Putting green
  • Teaching pro
  • Club house
  • Mandatory golf cart ($)
  • Pro shop
  • Chipping green

Hard Rock Golf Club Riviera Maya

Designed by Robert Von Hagge
Paseo Xaman-Há s/n, Manzana 26, Playa Del Carmen
529848734990
teetimesrivieramaya@hrhrivieramaya.com
  • Golf Course near the property
  • 18 holes
  • Driving range ($)
  • Lockers ($)
  • Par 72
  • 7,144 yards
  • Formal dress code
  • Putting green
  • Teaching pro ($)
  • Club house ($)
  • Pro shop ($)
  • Chipping green

Notes

20% service fee applies.
Scuba Diving
Ø

Services ($)

Spa
Ø

Services ($)

  • Body Treatments
  • Jacuzzi
  • Massage
  • Sauna
  • Spa Circuits
  • Special Therapies
Wedding / Honeymoon
Ø

Free wedding Package

  • Promotion Details:
    Book a wedding with a minimum of 12 room for 4 nights or 48 room nights with 24 paying adults and receive a FREE Wedding Package at any hotel in Riviera Maya, Riviera Nayarit, Montego Bay and Punta Cana.

    Booking Window:
    Now through December 15, 2018

    Travel Window:
    Now through December 15, 2019

    Disclaimers:
    Based upon availability and applies only to Weddings by Palladium “Basic Package” and from Karen Bussen Simple Stunning Weddings collection “Love Birds” package. For travel through December 15, 2019 at all Palladium Hotels and Resorts in Mexico and the Caribbean. Package applies only when booking a minimum of 12 rooms for 4 nights or 48 room nights with 24 paying adults. Includes service for up to 6 people (Inc. tax & service charge). Children under the age of 12 are free of charge. Any legal or symbolic ceremony will have an extra cost. Prices and services may be subject to change without prior notice. Guests of the wedding party who are not staying at the resort must purchase an Event Pass. Additional restrictions may apply.

Free honeymoon package

  • To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last 2 months, upon arrival at the hotel.

Wedding package ($)

Honeymoon package ($)

Certification
Ø

Earth Check

EarthCheck, managed and owned by EC3 Global, is an international environmental benchmarking and certification program designed specifically for the travel and tourism industry. The EarthCheck program is built on Agenda 21 principles and is now delivered in over 70 countries across the globe.
Special offers
Ø
  • 2 children under 13 stay and eat free (2017-2018)

      • Sharing the same room with 2 paying adults
        Quantities are limited, subject to availability.
      • Applicable for travel between May 1, 2018 and October 31, 2018
  • Single Parent Special (2017-2018)

      • Single adult travelling with up to 3 children maximum ages 3-12 years
      • For travel between November 1, 2017 and October 31, 2018
  • 2 children under 13 stay and eat free (2018-2019)

      • Sharing the same room with 2 paying adults
        Quantities are limited, subject to availability.
      • For travel between November 1, 2018 and October 31, 2019
Ratings
0000) 6204 Review(s)
TripAdvisor rating
0000)
TripAdvisor rating : Last 3 reviews
Ø

Amazing 00000 June 15, 2018

  • Amazing hotel. You are able to relax or interact with staff. The food is very good and we have lots of restaurants a la carte to choose from, they have 2 buffet type restaurants with lost of...
  • W8347MJricardoa

Nice resort but poor services with clients 000¼¼ June 15, 2018

  • PRO: The resort is a spectacular place full of greenery. a true nature reservation with animals, vegetation and structured for walking, relaxation and a lot of peace. The swimming pools are...
  • teodorat602

Beach was disappointment 000¼¼ June 14, 2018

  • The resort is nice and staff is friendly. Food was good and lots of choices. The rain kinda ruined it for me. I know there is nothing we can do about that. Due to the storms all week, seeweed...
  • paulacM925UE
Transat rating
8888*
Ø

Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.