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The Grand Palladium Riviera Resort & Spa in Riviera Maya is a luxury resort is located directly on Kantenah Beach, approximately 32 km from Playa del Carmen and 90 km from the Cancun airport.

It is a big concern for those with any kind of food allergies. Thinking about them and their family, Palladium Hotels & Resorts have created the Palladium Dietary Card program.
Hotel details
Important information
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  • Transat has made all reasonable efforts to ensure the accuracy of its product information, promotions, photos, layouts and videos; however, please note that changes may occur at any moment without notice.

Mandatory Information: Renovations

  • February 8, 2017:

    Renovations in the hotel are expected.

    Dates:
    July 1 to November 15, 2017
    Where: The hotel will undergo major improvements and renovations in the public areas and rooms.
    From: 9:00 am to 5:00 pm
    Substitution: The hotel will be closed during the works. When the works are completed, this hotel will become a part of the Hotel Royal Suites Yucatan by Palladium.
About your Hotel
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Hotel Location

  • Approximately 90 km from Aeroporto Internazionale di Cancun
  • Beachfront
  • Close to an attraction/town/historical site
  • Area: Kantenah Beach

Hotel Description

  • 324 rooms
  • 9 villa(s) of 3 storey(s)

Services

  • Rooms for family of 5 or more
  • Parking available at the hotel
  • 4 pool(s)
  • 7 restaurant(s)
  • 5 bar(s)
  • 24h drinks
  • 24h snacks
  • Disco
  • Fitness center
  • Playground
  • Internet business center ($)
  • Evening entertainment
  • Live music
  • Convenience Store ($)
  • Spa ($)
  • Doctor on site ($)
  • Laundry services ($)
  • 6 tennis court(s)
  • Accessible for people with restricted mobility
  • Water park
  • Currency exchange ($)
  • ATM ($)
  • WiFi available in :
    • Lobby
    • Pool
    • Room
  • Shuttle service throughout the resort
  • Check-in time : 3:00 PM
  • Check-out time : 12:00 PM
  • Shopping centre ($)
  • Scuba diving ($)
  • Mini-disco
  • Babysitting ($)
  • Golf course nearby ($)
  • Jewellery store ($)
  • Gift shop ($)
  • Photo shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Convention centre ($)
  • Beauty salon ($)
  • Massage ($)
  • Children's theme : Raggs®
  • Car Rental ($)

Beach

  • Beach Club on site
  • Beach Club (facilities on the beach) : Yes (included)
  • Lounge chairs
  • Palapas

Hotel Contact Information

  • Grand Palladium Riviera Resort & Spa 4.5*
  • Carretera ChetumaL-Puerto Juárez Km, 256-100, 77710 Municipio Solidaridad - Riviera Maya México
  • Tel.: 9848772100
  • Fax : 9848772110
  • Email : acliente.riviera@palladiumhotelgroup.com
Inclusions
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For travel between November 1, 2016 and October 31, 2017

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited)
  • Daily activities program
  • Daily sports
  • Disco (admission and drinks included)
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Gala dinner on Dec. 24 & 31
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Premium brand drinks (unlimited, available at Churchill Bar and Hemingway Bar from Kantenah Lobby)
  • Room service available from 11 am to 11 pm (light menu)
  • Selected international drinks (unlimited)
  • Snacks 24-hour
  • Waiter service at the pool
  • Buffet breakfast, lunch and dinner daily
  • 9 accessible pool(s) at the property
  • 24 accessible bar(s) at the property
  • 14 accessible restaurant(s) at the property
  • Access to all services and facilities at Grand Palladium Colonial, Grand Paladium White Sand and Grand Palladium Kantenah (shuttle service from lobby to lobby; the Royal Suites Yucatan is excluded)
  • Service of a representative at destination
  • Honeymoon package
Family Collection inclusions :
  • Children's entertainment
  • Equipment for kids (water park located it the Grand Palladium Colonial/Kantenah section)
  • Kids' Club (ages 4 to 12), Baby Club (ages 1 to 3) and Teen Club (ages 13 to 17)
  • Free seat selection for kids (some restrictions may apply, as per company policy)
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only)
  • Activities for families; Raggs Program including themed activities and events
  • Kids' pool (wading pool)
  • Accommodation for families of 5 and more
  • Part of: For the Little Ones, Little Fish
HONEYMOON PACKAGE inclusions :

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited)
  • Daily activities program
  • Daily sports
  • Disco (admission and drinks included)
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Gala dinner on Dec. 24 & 31
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Premium brand drinks (unlimited, available at Churchill Bar and Hemingway Bar from Kantenah Lobby)
  • Room service available from 11 am to 11 pm (light menu)
  • Selected international drinks (unlimited)
  • Snacks 24-hour
  • Waiter service at the pool
  • Buffet breakfast, lunch and dinner daily
  • 9 accessible pool(s) at the property
  • 24 accessible bar(s) at the property
  • 14 accessible restaurant(s) at the property
  • Access to all services and facilities at Grand Palladium Colonial, Grand Paladium White Sand and Grand Palladium Kantenah (shuttle service from lobby to lobby; the Royal Suites Yucatan is excluded)
  • Service of a representative at destination
  • Honeymoon package
Family Collection inclusions :
  • Children's entertainment
  • Equipment for kids (water park located it the Grand Palladium Colonial/Kantenah section)
  • Kids' Club (ages 4 to 12), Baby Club (ages 1 to 3) and Teen Club (ages 13 to 17)
  • Free seat selection for kids (some restrictions may apply, as per company policy)
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only)
  • Activities for families; Raggs Program including themed activities and events
  • Kids' pool (wading pool)
  • Accommodation for families of 5 and more
  • Part of: For the Little Ones, Little Fish
HONEYMOON PACKAGE inclusions :
Rooms
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  • For your comfort, each room offers :
  • Junior Suite > Ø

    Inclusions
    • Season 2016-2017
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 53 m²
    • Run of the house View
    • Up to 5 people :
      • Maximum 3 adults
      • Maximum 3 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • 1 sofa bed in the living area
    • Crib (on request)
    • Desk/Working area
    • Connecting room available on request (connect to Suite)
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Telephone
    • Family Collection inclusions
    • Bathrobes and slippers in room
    There is no extra bed available at the hotel
  • Suite > Ø

    Inclusions
    • Season 2016-2017
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 67 m²
    • Run of the house View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • Bedroom with closed door
    • 1 king-size bed
    • 1 sofa bed in the living area
    • Crib (on request)
    • Desk/Working area
    • Connecting room available on request (connect to Junior Suite)
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Telephone
    • Family Collection inclusions
    • Bathrobes and slippers in room
    There is no extra bed available at the hotel
Sports / Activities
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Sports

  • Archery
  • Badminton
  • Basketball
  • Deep sea fishing ($)
  • Golf course nearby ($)
  • Jetski ($)
  • Kayaking
  • Motorized water sports ($)
  • Non-motorized water sports
  • Paddle Court
  • Snorkeling
  • Soccer
  • Tennis
    • 6 tennis court(s)
  • Volleyball
  • Waterpolo
  • Windsurfing

Activities

  • Aerobics
  • Aquafitness
  • Board games
  • Catamaran
  • Catamaran lessons ($)
  • Dance lessons
  • Darts
  • Fitness center
  • Games room
  • Horseshoe
  • Jacuzzi ($)
  • Karaoke
  • Mini-golf
  • Nature walk
  • Pedal boats
  • Petanque
  • Ping-pong
  • Pool tables
  • Riffle shooting
  • Scuba Diving ($)
  • Shuffleboard
  • Spanish lessons
  • Video games
  • Windsurfing lessons ($)
Internet
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WiFi available in :

  • Lobby
  • Pool
  • Room

Internet for Business ($)

WiFi Premium High Speed ($)
Family Collection
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Kid-Friendly Fun

You’re going on a family vacation! Great! Where do you go? Where do you stay? Does the hotel have a water park? Will your teen get bored? So many questions! That’s why we’ve compiled our Family Collection, catered to the wants and needs of all types of families. So you can spend more time teasing your teen about singing Justin Bieber at karaoke or bonding over that time Grandma fell out of the canoe..

WHO ARE YOU TRAVELLING WITH?

CHILDREN UP TO AGE 12
For the Little Ones and Tweens
With fun-filled kids’ clubs and activities galore, your children might never want to leave!

TEENS AGED 13 TO 16
Cool for Teens
Surf simulators, arcade games, DJ classes – your teens won’t even have time to miss Snapchat!

SWIM FANS
Water Parks
Spend hours of aqua fun at these hotels with awesome water parks and surf simulators.

JUST YOU AND THE KIDS
Single Parents
Moms or dads travelling alone with kids under 13 can benefit from reduced rates and even free stays for their little ones.

FAMILIES OF 5 OR MORE
Big Fun for Big Families
Big families are the stars at these hotels with spacious rooms and/or luxurious suites.

To find out if this hotel meets the needs of your family, and see which specific inclusions apply to this hotel, please refer to "Family Collection" Inclusions in the "Inclusions" section.  
May be available with some room categories, according to the property
Restaurants / Bars
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  • This information is for informational purposes only and can change depending of the occupancy and season.
    • 24h snacks
    • 24h drinks
    • Disco
  • Restaurant(s)

    • Kabah
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Air conditioning
      • Evening dress code: Casual
      • High chairs available
    • La Laguna
      Image bar
      • Breakfast : Continental Breakfast
      • Lunch : Buffet Restaurant
      • Evening dress code: Casual
      • High chairs available
      • Smoking area
    • Opavao
      Image bar
      • Dinner : À la Carte Brazilian
      • Air conditioning
      • Evening dress code: Formal
      • High chairs available
    • Ribs & More
      Image bar
      • Dinner : À la Carte Grill
      • Air conditioning
      • Evening dress code: Formal
      • High chairs available
    • Portofino
      Image bar
      • Dinner : À la Carte Italian
      • Air conditioning
      • Evening dress code: Formal
      • High chairs available
    • Punta Emilia
      Image bar
      • Dinner : À la Carte Dinner
      • Reservation required
      • Evening dress code: Formal
      • High chairs available
  • Bar(s)

    • La Laguna
      Image bar
      • Location : Swim-up
      • Opening time : 10:00
      • Closing time : 00:00
      • Local drinks
      • International drinks
    • El Teatro
      Image bar
      • Location : Theatre
      • Opening time : 20:30
      • Closing time : 23:00
      • Local drinks
      • International drinks
    • Punta Emilia
      Image bar
      • 24-Hour Bar
      • Opening time : 00:00
      • Closing time : 00:00
      • Local drinks
      • International drinks
    • Lobby Bar Riviera
      Image bar
      • Location : Lobby
      • Opening time : 10:00
      • Closing time : 01:00
      • Local drinks
      • International drinks
    • Sunset Boulevard
      Image bar
      • Disco
      • Opening time : 23:00
      • Closing time : 02:00
      • Local drinks
      • International drinks
Kids
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  • Raggs®
  • Baby Club (ages 1 to 3)
  • Kids' Club (ages 4 to 12)
  • Teen Club (ages 13 to 17)
  • 1 kids pool(s)
  • Playground
  • Water park
  • Mini-disco
  • Babysitting ($)
  • Rooms for family of five or more
  • High chair available at the restaurant(s)

Notes

Water Park is accessible only for children 12 and under.
Golf 2
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  • There’s nothing like a good game of golf to get you in the vacation spirit, so here's some information on nearby golf course(s) offering advantageous rates locally ($).

    This information is for informational purposes only and is subject to change.

Bahia Principe Golf Club

Designed by Robert Trent Jones II
Riviera Maya
9848755000
9848755004
proshopgolfmex@rivieramaya-golfclub.com
  • Golf Course near the property
  • 27 holes
  • Driving range
  • Par 99
  • 7,272 yards
  • Pre-reserved tee times available
  • Semi-formal dress code
  • Putting green
  • Teaching pro
  • Club house
  • Mandatory golf cart ($)
  • Pro shop
  • Chipping green

Hard Rock Golf Club Riviera Maya

Designed by Robert Von Hagge
Paseo Xaman-Há s/n, Manzana 26, Playa Del Carmen
529848734990
teetimesrivieramaya@hrhrivieramaya.com
  • Golf Course near the property
  • 18 holes
  • Driving range ($)
  • Lockers ($)
  • Par 72
  • 7,144 yards
  • Formal dress code
  • Putting green
  • Teaching pro ($)
  • Club house ($)
  • Pro shop ($)
  • Chipping green
Scuba Diving
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Services ($)

Spa
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Services ($)

  • Body Treatments
  • Jacuzzi
  • Massage
  • Sauna
  • Spa Circuits
  • Special Therapies
Wedding / Honeymoon
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Free honeymoon package

Wedding package ($)

Honeymoon package ($)

Eco-responsible
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Travelife Gold

Travelife is an international label designed by and for the travel industry. This efficient certification system helps managers in the lodging sector measure and track their social and environmental performance.

All properties displaying a Travelife Gold award were certified within the last two years, under the current or previous Travelife criteria. 

Earth Check

EarthCheck, managed and owned by EC3 Global, is an international environmental benchmarking and certification program designed specifically for the travel and tourism industry. The EarthCheck program is built on Agenda 21 principles and is now delivered in over 70 countries across the globe.
Special offers
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  • Single Parent Special (2016-2017)

      • Single adult travelling with up to 3 children maximum, ages 3-12 years
      • For travel between November 1, 2016 and October 31, 2017
Ratings
0000¼ 2996 Review(s)
TripAdvisor rating
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TripAdvisor rating : Last 3 reviews
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Great family getaway 0000¼ April 25, 2017

  • We spent April 12th-21st at the Riviera section. Travelled with my wife, 20 year old daughter and ten year old son. Stayed in building 61 room 34. Overall this a very nice well maintained resort. The...
  • Delagraz

great place for a relaxing and fun vacation 0000¼ April 23, 2017

  • Had a great time this past month, and the entertainment staff is great especially Rodrigo Cristianni, who always invited the guests to come to all the activities by the pool and made my vacation...
  • T6750YBallisons

Best holidays ever 00000 April 23, 2017

  • This was our second stay at this resort! Both times didn't disappoint. The rooms were spacious and well maintained, the bars and restaurants were lovely. Food choices were the best we have ever...
  • 428lesleyanna
Transat rating
8888*
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Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.