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The Grand Palladium White Sand Resort & Spa in Riviera Maya is a popular resort located directly on Kantenah Beach and is approximately 90 km from the Cancun airport.

It is a big concern for those with any kind of food allergies. Thinking about them and their family, Palladium Hotels & Resorts have created the Palladium Dietary Card program.
Hotel details
Important information
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  • Transat has made all reasonable efforts to ensure the accuracy of its product information, promotions, photos, layouts and videos; however, please note that changes may occur at any moment without notice.

Mandatory Information: New environmental tax

  • September 28, 2017:

    New environmental tax will become effective charged by the hotel.

    Dates: As of October 1, 2017
    Taxes: 10 Mexican pesos per night per room from October 1 to December 31, 2017
                 20 Mexican pesos per night per room as of January 1, 2018
                 Payment can be done by cash (pesos or us dollar) or credit card

    *Approximative value 10 Mexican pesos = 1 $ CAD subject to change without prior notice.
About your Hotel
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Hotel Location

  • Approximately 90 km from Cancun International Airport
  • Beachfront
  • Close to an attraction/town/historical site
  • Area: Kantenah Beach

Hotel Description

  • Transat Exclusive club
  • 264 rooms
  • 7 building(s) of 3 storey(s)

Services

  • Rooms for family of 5 or more
  • Parking available at the hotel
  • 4 pool(s)
  • 7 restaurant(s)
  • 4 bar(s)
  • 24h drinks
  • 24h snacks
  • Disco
  • Fitness center
  • Playground
  • Internet business center ($)
  • Evening entertainment
  • Live music
  • Convenience Store ($)
  • Spa ($)
  • Doctor on site ($)
  • Laundry services ($)
  • 6 tennis court(s)
  • -
  • Water park
  • Currency exchange ($)
  • ATM ($)
  • WiFi available in :
    • Lobby
    • Pool
    • Room
  • Shuttle service throughout the resort
  • Check-in time : 3:00 PM
  • Check-out time : 12:00 PM
  • Shopping centre ($)
  • Scuba diving ($)
  • Mini-disco
  • Babysitting ($)
  • Golf course nearby ($)
  • Jewellery store ($)
  • Gift shop ($)
  • Photo shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Convention centre ($)
  • Beauty salon ($)
  • Massage ($) ($)
  • Children's theme : Raggs®
  • Car Rental ($)

Beach

  • Beach Club on site
  • Beach Club (facilities on the beach) : Yes (included)
  • Lounge chairs
  • Palapas

Hotel Contact Information

  • Grand Palladium White Sand Resort & Spa 4.5*
  • Carretera Chetumal, Puerto Juárez km 256-100, 77710 Municipio Solidaridad, Riviera Maya, Mexico
  • Tel.: 9848772100
  • Fax : 9848772110
  • Email : acliente.riviera@palladiumhotelgroup.com
Inclusions
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For travel between November 1, 2017 and October 31, 2018

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited, no reservations required)
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited in all bars)
  • Evening entertainment
  • Gala dinner on Dec. 24 & 31
  • Non-motorized water sports (select)
  • Premium brand drinks
  • Room service from 11 am to 11 pm, light menu
  • Select international brand drinks (select bars)
  • Snacks and beer ()24-hour
  • Waiter service at the pool
  • Buffet breakfast, lunch and dinner daily
  • 9 accessible pool(s) at the property
  • 21 accessible bar(s) at the property
  • 14 accessible restaurant(s) at the property
  • Access to all services and facilities at the Grand Palladium Colonial and Grand Palladium Kantenah (shuttle service from lobby to lobby; the Royal Suites Yucatan is excluded)
  • Service of a representative at destination
  • Wedding package
  • Honeymoon package
Family Collection inclusions *:
  • Part of: Big Fun for Big Family, For the Little Ones, Little fish and Cool for Teens
  • Children's entertainment
  • Equipment for kids (playground, video games and water park located in the Grand Palladium Colonial/Kantenah section)
  • Kids' Club (ages 4 to 12), Baby Club (ages 1 to 3) and Teen Club (ages 13 to 17)
  • Free seat selection for kids exclusive to Air Transat Kids Club members (some restrictions may apply)
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only) exclusive to Air Transat Kids Club members (some restrictions may apply)
  • Accommodation for families of five or more
  • Activities for families; Raggs Program including themed activities and events
  • Kids' pool (wading pool)
  • Kids' mini disco
  • Babysitting service ($) (subject to availability)
* Included with "Junior Suite" and "Suite" only

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited, no reservations required)
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited in all bars)
  • Evening entertainment
  • Gala dinner on Dec. 24 & 31
  • Non-motorized water sports (select)
  • Premium brand drinks
  • Room service from 11 am to 11 pm, light menu
  • Select international brand drinks (select bars)
  • Snacks and beer ()24-hour
  • Waiter service at the pool
  • Buffet breakfast, lunch and dinner daily
  • 9 accessible pool(s) at the property
  • 21 accessible bar(s) at the property
  • 14 accessible restaurant(s) at the property
  • Access to all services and facilities at the Grand Palladium Colonial and Grand Palladium Kantenah (shuttle service from lobby to lobby; the Royal Suites Yucatan is excluded)
  • Service of a representative at destination
  • Wedding package
  • Honeymoon package
Family Collection inclusions *:
  • Part of: Big Fun for Big Family, For the Little Ones, Little fish and Cool for Teens
  • Children's entertainment
  • Equipment for kids (playground, video games and water park located in the Grand Palladium Colonial/Kantenah section)
  • Kids' Club (ages 4 to 12), Baby Club (ages 1 to 3) and Teen Club (ages 13 to 17)
  • Free seat selection for kids exclusive to Air Transat Kids Club members (some restrictions may apply)
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only) exclusive to Air Transat Kids Club members (some restrictions may apply)
  • Accommodation for families of five or more
  • Activities for families; Raggs Program including themed activities and events
  • Kids' pool (wading pool)
  • Kids' mini disco
  • Babysitting service ($) (subject to availability)
* Included with "Junior Suite" and "Suite" only
Rooms
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  • For your comfort, each room offers :
  • Junior Suite > Ø

    Inclusions
    • Family Collection inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 53 m²
    • Garden View
    • Up to 5 people :
      • Maximum 3 adults
      • Maximum 3 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • 1 sofa bed in the living area
    • Crib (on request)
    • Desk/Working area
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Whirlpool in bathroom or in-room
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Telephone
    • Family Collection inclusions
    There is no extra bed available at the hotel
  • Suite > Ø

    Inclusions
    • Family Collection inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 67 m²
    • Garden View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 3 children
    • Non-smoking room
    • Bedroom with closed door
    • 1 king-size bed
    • 1 sofa bed in the living area
    • Crib (on request)
    • Desk/Working area
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Telephone
    • Family Collection inclusions
    There is no extra bed available at the hotel
  • Mayan Suite > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 69 m²
    • Run of the house View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed and 1 sofa
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Whirlpool in room
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Telephone
    Designed especially for couples: adults only Mayan Suites have wooden terraces with kayak landing over the lake There is no extra bed available at the hotel
Sports / Activities
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Sports

  • Archery
  • Badminton
  • Basketball
  • Deep sea fishing ($)
  • Golf course nearby ($)
  • Jetski ($)
  • Kayaking
  • Motorized water sports ($)
  • Non-motorized water sports
  • Paddle Court
  • Snorkeling
  • Soccer
  • Tennis
    • 6 tennis court(s)
  • Volleyball
  • Waterpolo
  • Windsurfing

Activities

  • Aerobics
  • Aquafitness
  • Catamaran
  • Catamaran lessons ($)
  • Dance lessons
  • Darts
  • Fitness center
  • Games room
  • Horseshoe
  • Jacuzzi ($)
  • Karaoke
  • Mini-golf
  • Nature walk
  • Pedal boats
  • Petanque
  • Ping-pong
  • Pool tables
  • Riffle shooting
  • Scuba Diving ($)
  • Shuffleboard
  • Windsurfing lessons ($)
Internet
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WiFi available in :

  • Lobby
  • Pool
  • Room

Internet for Business ($)

WiFi Premium High Speed ($)
Family Collection
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Kid-Friendly Fun

You’re going on a family vacation! Great! Where do you go? Where do you stay? Does the hotel have a water park? Will your teen get bored? So many questions! That’s why we’ve compiled our Family Collection, catered to the wants and needs of all types of families. So you can spend more time teasing your teen about singing Justin Bieber at karaoke or bonding over that time Grandma fell out of the canoe.

WHO ARE YOU TRAVELLING WITH?

CHILDREN UP TO AGE 12
For the Little Ones and Tweens
With fun-filled kids’ clubs and activities galore, your children might never want to leave!

TEENS AGED 13 TO 16
Cool for Teens
Surf simulators, arcade games, DJ classes – your teens won’t even have time to miss Snapchat!

SWIM FANS
Water Parks
Spend hours of aqua fun at these hotels with awesome water parks and surf simulators.

JUST YOU AND THE KIDS
Single Parents
Moms or dads travelling alone with kids under 13 can benefit from reduced rates and even free stays for their little ones.

FAMILIES OF 5 OR MORE
Big Fun for Big Families
Big families are the stars at these hotels with spacious rooms and/or luxurious suites.

To find out if this hotel meets the needs of your family, and see which specific inclusions apply to this hotel, please refer to "Family Collection" Inclusions in the "Inclusions" section.  
May be available with some room categories, according to the property
Restaurants / Bars
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  • This information is for informational purposes only and can change depending of the occupancy and season.
    • 24h snacks
    • 24h drinks
    • Disco
  • Restaurant(s)

    • La Laguna
      Image bar
      • Breakfast : Continental Breakfast
      • Lunch : Buffet Restaurant
      • High chairs available
      • Smoking area
    • Kabah
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Air conditioning
      • Evening dress code: Casual
      • High chairs available
    • Ribs & More
      Image bar
      • Dinner : À la Carte Grill
      • Air conditioning
      • Evening dress code: Formal
      • High chairs available
    • Opavao
      Image bar
      • Dinner : À la Carte Brazilian
      • Air conditioning
      • Evening dress code: Formal
      • High chairs available
    • Punta Emilia
      Image bar
      • Dinner : À la Carte Dinner
      • Reservation required
      • Evening dress code: Formal
      • High chairs available
    • Portofino
      Image bar
      • Dinner : À la Carte Italian
      • Air conditioning
      • Evening dress code: Formal
      • High chairs available
    • La Lola
      Image bar
      • Dinner : À la Carte Spanish
      • Air conditioning
      • Evening dress code: Formal
      • High chairs available
  • Bar(s)

    • Lobby Bar White Sand
      Image bar
      • Location : Lobby
      • Opening time : 10:00
      • Closing time : 00:00
      • Local drinks
      • International drinks
      • Premium drinks
    • La Laguna
      Image bar
      • Location : Swim-up
      • Opening time : 10:00
      • Closing time : 00:00
      • Local drinks
      • International drinks
      • Premium drinks
    • La Isla
      Image bar
      • Location : Pool
      • Opening time : 10:00
      • Closing time : 19:00
      • Local drinks
      • International drinks
      • Premium drinks
      For adults only.
    • Punta Emilia
      Image bar
      • Location : Beach
      • Opening time : 00:00
      • Closing time : 00:00
      • Local drinks
      • International drinks
      • Premium drinks
Kids
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  • Children's theme : Raggs®
  • Baby Club (ages 1 to 3)
  • Kids' Club (ages 4 to 12)
  • Teen Club (ages 13 to 17)
  • 2 kids pool(s)
  • Playground
  • Water park
  • Mini-disco
  • Babysitting ($)
  • Rooms for family of five or more
  • High chair available at the restaurant(s)

Notes

Water Park is accessible only for children 12 and under.
Golf 2
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  • There’s nothing like a good game of golf to get you in the vacation spirit, so here's some information on nearby golf course(s) offering advantageous rates locally ($).

    This information is for informational purposes only and is subject to change.,

Bahia Principe Golf Club

Designed by Robert Trent Jones II
Riviera Maya
9848755000
9848755004
proshopgolfmex@rivieramaya-golfclub.com
  • Golf Course near the property
  • 27 holes
  • Driving range
  • Par 99
  • 7,272 yards
  • Pre-reserved tee times available
  • Semi-formal dress code
  • Putting green
  • Teaching pro
  • Club house
  • Mandatory golf cart ($)
  • Pro shop
  • Chipping green

Hard Rock Golf Club Riviera Maya

Designed by Robert Von Hagge
Paseo Xaman-Há s/n, Manzana 26, Playa Del Carmen
529848734990
teetimesrivieramaya@hrhrivieramaya.com
  • Golf Course near the property
  • 18 holes
  • Driving range ($)
  • Lockers ($)
  • Par 72
  • 7,144 yards
  • Formal dress code
  • Putting green
  • Teaching pro ($)
  • Club house ($)
  • Pro shop ($)
  • Chipping green

Notes

20% service fee applies.
Scuba Diving
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Services ($)

Spa
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Services ($)

  • Body Treatments
  • Jacuzzi
  • Massage
  • Sauna
  • Spa Circuits
  • Special Therapies
Wedding / Honeymoon
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Free wedding Package

  • Promotion Details:
    Book a wedding with a minimum 12 room for 4 nights or 48 room nights with 24 paying adults and receive a FREE Wedding Package at any hotel in Riviera Maya, Riviera Nayarit, Montego Bay and Punta Cana.

    Booking Window:
    Now through December 15, 2018

    Travel Window:
    Now through December 15, 2019

    Disclaimers:
    Based upon availability and applies only to Weddings by Palladium “Basic Package” and from Karen Bussen Simple Stunning Weddings collection “Love Birds” package. For travel through December 15, 2019 at all Palladium Hotels and Resorts in Mexico and the Caribbean. Package applies only when booking a minimum of 12 rooms for 4 nights or 48 room nights with 24 paying adults. Includes service for up to 6 people (Inc. tax & service charge). Children under the age of 12 are free of charge. Any legal or symbolic ceremony will have an extra cost. Prices and services may be subject to change without prior notice. Guests of the wedding party who are not staying at the resort must purchase an Event Pass. Additional restrictions may apply.

    Combinable Promotions:
    Combinable with the Free Honeymoon & Wedding Inspection Promotion and Free Cocktail Promotion.

Free honeymoon package

Wedding package ($)

Honeymoon package ($)

Eco-responsible
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Travelife Gold

Travelife is an international label designed by and for the travel industry. This efficient certification system helps managers in the lodging sector measure and track their social and environmental performance.

All properties displaying a Travelife Gold award were certified within the last two years, under the current or previous Travelife criteria. 
Special offers
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  • 1 child under 13 stays and eats free (2017-2018)

      • Sharing the same room with 2 paying adults
      • Applicable for travel between November 1, 2017 and December 20, 2017
  • 1 child under 13 stays and eats free (2017-2018)

      • Sharing the same room with 2 paying adults
      • Applicable for travel between August 21, 2018 and October 31, 2018
  • Single Parent Special (2017-2018)

      • Single adult travelling with up to 3 children, ages 3-12
      • For travel between November 1, 2017 and October 31, 2018
Ratings
0000) 2949 Review(s)
TripAdvisor rating
0000)
TripAdvisor rating : Last 3 reviews
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Wonderful & Relaxing Vacation 00000 December 9, 2017

  • Just got back from 7 nights at the White Sand Resort & Spa. Had a fantastic time. We stayed in a Junior Suite which was perfect for 2 people ( could have fit a few more on the sofa sleeper). Our room...
  • 414caralyns

Two Part Review: Vacation/Wedding 0000¼ December 8, 2017

  • Part 1: Vacation Sadly this is a late review, but much well deserved. We came for my Husband’s and I’s Wedding Sept 2 to Sept 9th 2017 week. We originally booked Royal Suites, but because of...
  • Starend

Very dissapointed with the service & standards at this resort 00¼¼¼ December 4, 2017

  • We booked this for our honeymoon after spending thousands of pounds for a resort I would class as a 4* not 5*. On arrival after a 15 hour journey we were given a room that smelled of mould and...
  • racheldR6561JI
Transat rating
8888*
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Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.