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The Grand Velas Riviera Maya Hotel in Riviera Maya is an extraordinary, upscale hotel located directly on the beach, approximately 51 km from the Cancun airport.
Hotel details
Minimum age
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  • Some section only
Important information
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  • Transat has made all reasonable efforts to ensure the accuracy of its product information, promotions, photos, layouts and videos; however, please note that changes may occur at any moment without notice.

Good to Know

  • This hotel is divided into a family-friendly section and an adults-only section.
About your Hotel
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Hotel Location

  • Approximately 51 km from Cancun International Airport
  • Beachfront

Hotel Description

  • Minimum age required - Some section only
  • 539 rooms

Services

  • Parking available at the hotel
  • 3 pool(s)
  • 8 restaurant(s)
  • 8 bar(s)
  • 24h drinks
  • 24h snacks
  • Fitness center
  • Internet business center ($)
  • Evening entertainment
  • Convenience Store ($)
  • Spa ($)
  • Doctor on site ($)
  • Laundry services ($)
  • Currency exchange
  • WiFi available in :
    • The entire complex
  • Shuttle service throughout the resort
  • Check-in time : 3:00 PM
  • Check-out time : 12:00 PM
  • Babysitting ($)
  • Golf course nearby ($)
  • Gift shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Convention centre ($)
  • Beauty salon ($)
  • Car Rental ($)

Beach

  • Beach Club on site
  • Beach Club (facilities on the beach) : Yes (included)
  • Lounge chairs
  • Palapas
  • Bali Beds

Hotel Contact Information

  • Grand Velas Riviera Maya 5*
  • Carretera Cancun Tulum Km62, Playa del Carmen,Municipio de Solidaridad Riviera Maya,Quintana Roo C.P. Mexico,77710
  • Tel.: 9848774400
  • Email : salesrm@grandvelas.com
Inclusions
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For travel between November 1, 2017 and October 31, 2018

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte breakfast, lunch and dinner
  • Concierge service
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Gala dinner on Dec. 31
  • Live music
  • Mini-bar (water, beer and soft drinks)
  • Non-motorized water sports
  • Premium brand drinks (unlimited)
  • Selected international drinks (unlimited)
  • Snacks
  • Buffet breakfast, lunch and dinner
  • Lounge Chairs & Beach Towels
  • Service of a representative at destination

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte breakfast, lunch and dinner
  • Concierge service
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Gala dinner on Dec. 31
  • Live music
  • Mini-bar (water, beer and soft drinks)
  • Non-motorized water sports
  • Premium brand drinks (unlimited)
  • Selected international drinks (unlimited)
  • Snacks
  • Buffet breakfast, lunch and dinner
  • Lounge Chairs & Beach Towels
  • Service of a representative at destination
Rooms
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  • For your comfort, each room offers :
  • Ambassador Poolside Suite Ocean front > Ø

    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 118 m²
    • Ocean View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 queen-size beds
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Rain
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service ($)
    • Telephone
    • Family Collection inclusions
    • Bathrobes and slippers in room
    • Coffee-maker (a Nespresso coffee machine)
    • Pillow menu
    • VIP room amenities (deluxe L'Occitane bath amenities)
    • WiFi ($)
    private plunge pool on the terrace
  • Ambassador Poolside Suite Ocean front Luxury Collection > Ø

    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 118 m²
    • Ocean View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 queen-size beds
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Rain
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service ($)
    • Telephone
    • Family Collection inclusions
    • Luxury Collection inclusions
    • Bathrobes and slippers in room
    • Coffee-maker (a Nespresso coffee machine)
    • Pillow menu
    • VIP room amenities (deluxe L'Occitane bath amenities)
    • WiFi ($)
    private plunge pool on the terrace
  • Ambassador Suite Ocean View > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 118 m²
    • Ocean View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 queen-size beds
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service ($)
    • Telephone
    • Family Collection inclusions
    • Bathrobes and slippers in room
    • Pillow menu
    • WiFi ($)
    • Bath amenities
  • Ambassador Suite Ocean View Luxury Collection > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 118 m²
    • Ocean View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 queen-size beds
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service ($)
    • Telephone
    • Family Collection inclusions
    • Luxury Collection inclusions
    • Bathrobes and slippers in room
    • Pillow menu
    • WiFi ($)
    • Bath amenities
  • Grand Class Suite Oceanfront > Ø

    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 128 m²
    • Ocean View
    • Up to 3 people :
      • Maximum 3 adults
    • Non-smoking room
    • 1 king-size bed or 2 queen-size beds
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Connecting room available on request (connect to Suite)
    • Terrace
    • Full bathroom
      • Shower : Rain
    • Whirlpool in room
    • Please note that this room category is adults only (16 years and more) ,however we would like to inform you  for December 19th , 2017 to January 05th, 2018, kids from 12 years and older will be accepted to stay and will be permitted to dine at the  Grand Class restaurants (Bistro, Piaf, and Cocina de Autor)   at the following seating: 6:00pm to 7:30pm .
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service ($)
    • Telephone
    • Bathrobes and slippers in room
    • Coffee-maker (a Nespresso coffee machine)
    • Pillow menu
    • VIP room amenities (deluxe L'Occitane bath amenities)
    • WiFi ($) (free for bookings/travels between February 11 to April 28, 2014)
    • Discount (10% discount at the boutiques, except the Spa boutique, for bookings/travels between February 11 to April 28, 2014)
    • Resort Credit (50$ Spa Credit/night for bookings/travels between February 11 to April 28, 2014)
  • Grand Class Suite Oceanfront Luxury Collection > Ø

    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 128 m²
    • Ocean View
    • Up to 3 people :
      • Maximum 3 adults
    • Non-smoking room
    • 1 king-size bed or 2 queen-size beds
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Connecting room available on request (connect to Suite)
    • Terrace
    • Full bathroom
      • Shower : Rain
    • Whirlpool in room
    • Please note that this room category is adults only (16 years and more) ,however we would like to inform you  for December 19th , 2017 to January 05th, 2018, kids from 12 years and older will be accepted to stay and will be permitted to dine at the  Grand Class restaurants (Bistro, Piaf, and Cocina de Autor)   at the following seating: 6:00pm to 7:30pm .
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service ($)
    • Telephone
    • Luxury Collection inclusions
    • Bathrobes and slippers in room
    • Coffee-maker (a Nespresso coffee machine)
    • Pillow menu
    • VIP room amenities (deluxe L'Occitane bath amenities)
    • WiFi ($) (free for bookings/travels between February 11 to April 28, 2014)
    • Discount (10% discount at the boutiques, except the Spa boutique, for bookings/travels between February 11 to April 28, 2014)
    • Resort Credit (50$ Spa Credit/night for bookings/travels between February 11 to April 28, 2014)
  • Zen Grand Poolside Suite > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 110 m²
    • Tropical View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 queen-size beds
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Telephone
    • Family Collection inclusions
    • Bathrobes and slippers in room
    • Pillow menu
    • WiFi ($)
    • Bath amenities
    private plunge pool on the terrace
  • Zen Grand Poolside Suite Luxury Collection > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 110 m²
    • Tropical View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 queen-size beds
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Telephone
    • Family Collection inclusions
    • Luxury Collection inclusions
    • Bathrobes and slippers in room
    • Pillow menu
    • WiFi ($)
    • Bath amenities
    private plunge pool on the terrace
  • Zen Grand Suite > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 110 m²
    • Tropical View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Telephone
    • Family Collection inclusions
    • Bathrobes and slippers in room
    • Pillow menu
    • WiFi ($) (free for bookings/travels between February 11 to April 20, 2014)
    • Discount (10% discount at the boutiques, except the Spa boutique, for bookings/travels between February 11 to April 20, 2014)
    • Bath amenities
    • Resort Credit (50$ Spa Credit/night for bookings/travels between February 11 to April 20, 2014)
  • Zen Grand Suite Luxury Collection > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 110 m²
    • Tropical View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Telephone
    • Family Collection inclusions
    • Luxury Collection inclusions
    • Bathrobes and slippers in room
    • Pillow menu
    • WiFi ($) (free for bookings/travels between February 11 to April 20, 2014)
    • Discount (10% discount at the boutiques, except the Spa boutique, for bookings/travels between February 11 to April 20, 2014)
    • Bath amenities
    • Resort Credit (50$ Spa Credit/night for bookings/travels between February 11 to April 20, 2014)
  • Zen Grand Family Suite > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 211 m²
    • Forest View
    • Up to 8 people :
      • Maximum 6 adults
      • Maximum 6 children
    • Non-smoking room
    • Bedroom with closed door
    • 1 king-size bed (1st room)
    • 2 queen-size beds (2nd room)
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Telephone
    • Family Collection inclusions
    • Bathrobes and slippers in room
    • Pillow menu
    • WiFi ($) (free for bookings/travels between February 11 to April 20, 2014)
    • Discount (10% discount at the boutiques, except the Spa boutique, for bookings/travels between February 11 to April 20, 2014)
    • Bath amenities
    • Resort Credit (50$ Spa Credit/night for bookings/travels between February 11 to April 20, 2014)
  • Zen Grand Family Suite Luxury Collection > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 211 m²
    • Forest View
    • Up to 8 people :
      • Maximum 6 adults
      • Maximum 6 children
    • Non-smoking room
    • Bedroom with closed door
    • 1 king-size bed (1st room)
    • 2 queen-size beds (2nd room)
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Telephone
    • Family Collection inclusions
    • Luxury Collection inclusions
    • Bathrobes and slippers in room
    • Pillow menu
    • WiFi ($) (free for bookings/travels between February 11 to April 20, 2014)
    • Discount (10% discount at the boutiques, except the Spa boutique, for bookings/travels between February 11 to April 20, 2014)
    • Bath amenities
    • Resort Credit (50$ Spa Credit/night for bookings/travels between February 11 to April 20, 2014)
Sports / Activities
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Sports

  • Basketball
  • Boogie board
  • Deep sea fishing ($)
  • Golf course nearby ($)
  • Kayaking
  • Non-motorized water sports
  • Sailing
  • Snorkeling
  • Volleyball
  • Waterpolo

Activities

  • Aerobics
  • Aquafitness
  • Bicycles
  • Bike tours
  • Bingo
  • Board games
  • Catamaran ($)
  • Cooking lessons
  • Dance lessons
  • Fitness center
  • Games room
  • Horseshoe
  • Introduction to scuba diving in pool
  • Jacuzzi
  • Pilates
  • Ping-pong
  • Shuffleboard
  • Spanish lessons
  • Stretching sessions
  • Video games
  • Yoga
Internet
Ø

WiFi available in :

  • The entire complex

Internet for Business ($)

Wall plug ($)

Restaurants / Bars
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  • This information is for informational purposes only and can change depending of the occupancy and season.
    • 24h snacks
    • 24h drinks
  • Restaurant(s)

    • Azul
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Air conditioning
      • Evening dress code: Casual
      • High chairs available
    • Bistro
      Image bar
      • Minimum age : 16 years old
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Reservation required
      • Air conditioning
      • Evening dress code: Semi-formal
      For December 19th,2017 to January 05th,2018 ,kids from 12 years and older will be accepted for the following seatings:6:00pm to 7:30pm
    • Piaf
      Image bar
      • Minimum age : 16 years old
      • Dinner : À la Carte French
      • Reservation required
      • Air conditioning
      • Evening dress code: Semi-formal
      For December 19th,2017 to January 05th, 2018 ONLY;Kids from 12 years and older will be accepted for the following seatings:6:00pm to 7:30pm
    • Sen Lin
      Image bar
      • Dinner : À la Carte Asian
      • Reservation required
      • Air conditioning
      • Evening dress code: Semi-formal
    • Frida
      Image bar
      • Dinner : À la Carte Mexican
      • Reservation required
      • Air conditioning
      • Evening dress code: Semi-formal
    • Cocina de Autor
      Image bar
      • Minimum age : 16 years old
      • Dinner : À la Carte Molecular
      • Reservation required
      • Air conditioning
      • Evening dress code: Formal
      For December 19th, 2017 to January 05th, 2018 ONLY;Kids from 12 years and older will be accepted for the following seatings:6:00pm to 7:30pm
    • Lucca
      Image bar
      • Dinner : À la Carte Mediterranean
      • Reservation required
      • Air conditioning
      • Evening dress code: Formal
    • Chaka
      Image bar
      • Breakfast : À la Carte International
      • Lunch : À la Carte International
      • Reservation required
      • Evening dress code: Casual
  • Bar(s)

    • Karaoke Bar
      Image bar
      • Karaoke Bar
      • Opening time : 18:00
      • Closing time : 02:00
      • Local drinks
      • International drinks
    • Piano Bar
      Image bar
      • Piano Bar
      • Opening time : 17:00
      • Closing time : 00:00
      • International drinks
    • Sky Bar
      Image bar
      • Location : Rooftop
      • Opening time : 18:00
      • Closing time : 23:00
      • Local drinks
      • International drinks
    • Aqua Bar
      Image bar
      • Location : Swim-up
      • Opening time : 09:00
      • Closing time : 18:00
      • Local drinks
      • International drinks
    • Sen Lin Bar
      Image bar
      • Opening time : 18:00
      • Closing time : 23:00
      • Local drinks
      • International drinks
    • koi Bar
      Image bar
      • Opening time : 18:00
      • Closing time : 03:00
      • Local drinks
      • International drinks
      • Premium drinks
Kids
Ø
  • Kids' Club (ages 4 to 12)
  • Teen Club (ages 13 to 18)
  • 2 kids pool(s)
  • Babysitting ($)
  • High chair available at the restaurant(s)
Spa
Ø

Services ($)

  • Body Treatments
  • Massage
  • Spa Circuits
  • Special Therapies
Wedding / Honeymoon
Ø

Honeymoon package ($)

Eco-responsible
Ø

Earth Check

EarthCheck, managed and owned by EC3 Global, is an international environmental benchmarking and certification program designed specifically for the travel and tourism industry. The EarthCheck program is built on Agenda 21 principles and is now delivered in over 70 countries across the globe.
Special offers
Ø
  • 2 children under 4 stay and eat free (2017-2018)

      • Sharing the same room with 2 paying adults
      • Applicable for travel between November 1, 2017 and October 31, 2018
Ratings
0000) 3271 Review(s)
TripAdvisor rating
0000)
TripAdvisor rating : Last 3 reviews
Ø

5 Stars all the way 00000 November 8, 2017

  • This resort is simply amazing! The staff, the cleanliness, and the food was seriously above all expectations for an all inclusive resort. ALL of the restuarants were included and the food was a...
  • anorth2017

Spectacular! 00000 November 6, 2017

  • My sister and I stayed at the resort over a long weekend and our experience was spectacular. Room - We stayed in the Zen and had a wonderful room. This was clean with a rain shower and jacuzzi...
  • MarianNOl

The Reviews are correct--- it is AMAZING 00000 November 5, 2017

  • I will not delve into all the details as everything that has been TA written in a positive manner is true. The negative reviews,,, wow hard to impress. I will however mention a few tips. Firstly...
  • tonyhar1210167
Transat rating
88888
Ø

Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.
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