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The Grand Velas Riviera Maya Hotel in Riviera Maya is an extraordinary, upscale hotel located directly on the beach, approximately 35 km from the Cancun airport.
Hotel details
Minimum age
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  • Some section only
Important information
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  • Transat has made all reasonable efforts to ensure the accuracy of its product information, promotions, photos, layouts and videos; however, please note that changes may occur at any moment without notice.

Good to Know

  • This hotel is divided into a family-friendly section and an adults-only section.
About your Hotel
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Hotel Location

  • Approximately 51 km from Cancun International Airport
  • Beachfront

Hotel Description

  • Minimum age required - Some section only
  • 539 rooms

Services

  • Parking available at the hotel
  • 3 pool(s)
  • 8 restaurant(s)
  • 8 bar(s)
  • 24h drinks
  • 24h snacks
  • Fitness center
  • Internet business center ($)
  • Evening entertainment
  • Convenience Store ($)
  • Spa ($)
  • Doctor on site ($)
  • Laundry services ($)
  • Currency exchange
  • WiFi available in :
    • The entire complex
  • Shuttle service throughout the resort
  • Check-in time : 3:00 PM
  • Check-out time : 12:00 PM
  • Babysitting ($)
  • Golf course nearby ($)
  • Gift shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Convention centre ($)
  • Beauty salon ($)
  • Car Rental ($)

Beach

  • Beach Club on site
  • Beach Club (facilities on the beach) : Yes (included)
  • Lounge chairs
  • Palapas
  • Bali Beds

Hotel Contact Information

  • Grand Velas Riviera Maya 5*
  • Carretera Cancun Tulum Km62, Playa del Carmen,Municipio de Solidaridad Riviera Maya,Quintana Roo C.P. Mexico,77710
  • Tel.: 9848774400
  • Email : salesrm@grandvelas.com
Inclusions
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For travel between November 1, 2016 and October 31, 2017

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte breakfast, lunch and dinner
  • Concierge service
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Gala dinner on Dec. 31
  • Live music
  • Mini-bar (water, beer and soft drinks)
  • Non-motorized water sports
  • Premium brand drinks (unlimited)
  • Selected international drinks (unlimited)
  • Snacks
  • Buffet breakfast, lunch and dinner
  • Lounge Chairs & Beach Towels
  • Service of a representative at destination
Luxury Collection inclusions *:
  • VIP lounge at airport (package only) where available
  • Complimentary upgrade to Option Plus subject to availability (package only)
  • Private transfer between the airport and hotel (package only)
  • Bottle of tequila in room upon arrival
  • Credit towards hotel services US $50 per room for a romantic dinner on the beach
* Included with "Ambassador Poolside Suite Luxury Collection", "Ambassador Suite Luxury Collection", "Grand Class Suite Luxury Collection", "Zen Grand Poolside Suite Luxury Collection", "Zen Grand Suite Luxury Collection" and "Zen Grand Family Suite Luxury Collection" only
Family Collection inclusions :
  • Part of: Cool for teens
  • Children's entertainment
  • Equipment for kids
  • Kids' Club
  • Free seat selection for kids exclusive to Air Transat Kids Club members (some restrictions may apply)
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only) exclusive to Air Transat Kids Club members (some restrictions may apply)
Adults Collection inclusions :
  • Part of:

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte breakfast, lunch and dinner
  • Concierge service
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Gala dinner on Dec. 31
  • Live music
  • Mini-bar (water, beer and soft drinks)
  • Non-motorized water sports
  • Premium brand drinks (unlimited)
  • Selected international drinks (unlimited)
  • Snacks
  • Buffet breakfast, lunch and dinner
  • Lounge Chairs & Beach Towels
  • Service of a representative at destination
Luxury Collection inclusions *:
  • VIP lounge at airport (package only) where available
  • Complimentary upgrade to Option Plus subject to availability (package only)
  • Private transfer between the airport and hotel (package only)
  • Bottle of tequila in room upon arrival
  • Credit towards hotel services US $50 per room for a romantic dinner on the beach
* Included with "Ambassador Poolside Suite Luxury Collection", "Ambassador Suite Luxury Collection", "Grand Class Suite Luxury Collection", "Zen Grand Poolside Suite Luxury Collection", "Zen Grand Suite Luxury Collection" and "Zen Grand Family Suite Luxury Collection" only
Family Collection inclusions :
  • Part of: Cool for teens
  • Children's entertainment
  • Equipment for kids
  • Kids' Club
  • Free seat selection for kids exclusive to Air Transat Kids Club members (some restrictions may apply)
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only) exclusive to Air Transat Kids Club members (some restrictions may apply)
Adults Collection inclusions :
  • Part of:
For travel between November 1, 2017 and October 31, 2018

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte breakfast, lunch and dinner
  • Concierge service
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Gala dinner on Dec. 31
  • Live music
  • Mini-bar (water, beer and soft drinks)
  • Non-motorized water sports
  • Premium brand drinks (unlimited)
  • Selected international drinks (unlimited)
  • Snacks
  • Buffet breakfast, lunch and dinner
  • Lounge Chairs & Beach Towels
  • Service of a representative at destination
Luxury Collection inclusions *:
  • VIP lounge at airport (package only) where available
  • Complimentary upgrade to Option Plus subject to availability (package only)
  • Private transfer between the airport and hotel (package only)
  • Bottle of tequila in room upon arrival
  • Credit towards hotel services of US $50 per room for a romantic dinner on the beach
* Included with "Ambassador Poolside Suite Luxury Collection", "Ambassador Suite Luxury Collection", "Grand Class Suite Luxury Collection", "Zen Grand Poolside Suite Luxury Collection", "Zen Grand Suite Luxury Collection" and "Zen Grand Family Suite Luxury Collection" only
Family Collection inclusions :
  • Part of: Cool for teens
  • Children's entertainment
  • Equipment for kids
  • Kids' Club
  • Free seat selection for kids exclusive to Air Transat Kids Club members (some restrictions may apply)
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only) exclusive to Air Transat Kids Club members (some restrictions may apply)

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte breakfast, lunch and dinner
  • Concierge service
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Gala dinner on Dec. 31
  • Live music
  • Mini-bar (water, beer and soft drinks)
  • Non-motorized water sports
  • Premium brand drinks (unlimited)
  • Selected international drinks (unlimited)
  • Snacks
  • Buffet breakfast, lunch and dinner
  • Lounge Chairs & Beach Towels
  • Service of a representative at destination
Luxury Collection inclusions *:
  • VIP lounge at airport (package only) where available
  • Complimentary upgrade to Option Plus subject to availability (package only)
  • Private transfer between the airport and hotel (package only)
  • Bottle of tequila in room upon arrival
  • Credit towards hotel services of US $50 per room for a romantic dinner on the beach
* Included with "Ambassador Poolside Suite Luxury Collection", "Ambassador Suite Luxury Collection", "Grand Class Suite Luxury Collection", "Zen Grand Poolside Suite Luxury Collection", "Zen Grand Suite Luxury Collection" and "Zen Grand Family Suite Luxury Collection" only
Family Collection inclusions :
  • Part of: Cool for teens
  • Children's entertainment
  • Equipment for kids
  • Kids' Club
  • Free seat selection for kids exclusive to Air Transat Kids Club members (some restrictions may apply)
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only) exclusive to Air Transat Kids Club members (some restrictions may apply)
Rooms
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  • For your comfort, each room offers :
  • Ambassador Poolside Suite > Ø

    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 118 m²
    • Ocean View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 queen-size beds
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Rain
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service ($)
    • Telephone
    • Bathrobes and slippers in room
    • Coffee-maker (a Nespresso coffee machine)
    • Pillow menu
    • VIP room amenities (deluxe L'Occitane bath amenities)
    • WiFi ($)
    private plunge pool on the terrace
  • Ambassador Poolside Suite Luxury Collection > Ø

    Inclusions
    • Season 2016-2017
    • Season 2017-2018
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 118 m²
    • Ocean View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 queen-size beds
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Rain
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service ($)
    • Telephone
    • Luxury Collection inclusions
    • Bathrobes and slippers in room
    • Coffee-maker (a Nespresso coffee machine)
    • Pillow menu
    • VIP room amenities (deluxe L'Occitane bath amenities)
    • WiFi ($)
    private plunge pool on the terrace
  • Ambassador Suite > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 118 m²
    • Ocean View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 queen-size beds
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service ($)
    • Telephone
    • Bathrobes and slippers in room
    • Pillow menu
    • WiFi ($)
    • Bath amenities
  • Ambassador Suite Luxury Collection > Ø

    Inclusions
    • Season 2016-2017
    • Season 2017-2018
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 118 m²
    • Ocean View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 queen-size beds
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service ($)
    • Telephone
    • Luxury Collection inclusions
    • Bathrobes and slippers in room
    • Pillow menu
    • WiFi ($)
    • Bath amenities
  • Grand Class Suite Oceanfront > Ø

    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 128 m²
    • Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed or 2 queen-size beds
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Connecting room available on request (connect to Suite)
    • Terrace
    • Full bathroom
      • Shower : Rain
    • Whirlpool in room
    • Please note that this room category is adults only (16 years and more) ,however we would like to inform you  for December 19th , 2017 to January 05th, 2018, kids from 12 years and older will be accepted to stay and will be permitted to dine at the  Grand Class restaurants (Bistro, Piaf, and Cocina de Autor)   at the following seating: 6:00pm to 7:30pm .
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service ($)
    • Telephone
    • Bathrobes and slippers in room
    • Coffee-maker (a Nespresso coffee machine)
    • Pillow menu
    • VIP room amenities (deluxe L'Occitane bath amenities)
    • WiFi ($) (free for bookings/travels between February 11 to April 28, 2014)
    • Discount (10% discount at the boutiques, except the Spa boutique, for bookings/travels between February 11 to April 28, 2014)
    • Resort Credit (50$ Spa Credit/night for bookings/travels between February 11 to April 28, 2014)
  • Grand Class Suite Luxury Collection > Ø

    Inclusions
    • Season 2016-2017
    • Season 2017-2018
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 128 m²
    • Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed or 2 queen-size beds
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Connecting room available on request (connect to Suite)
    • Terrace
    • Full bathroom
      • Shower : Rain
    • Whirlpool in room
    • Please note that this room category is adults only (16 years and more) ,however we would like to inform you  for December 19th , 2017 to January 05th, 2018, kids from 12 years and older will be accepted to stay and will be permitted to dine at the  Grand Class restaurants (Bistro, Piaf, and Cocina de Autor)   at the following seating: 6:00pm to 7:30pm .
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service ($)
    • Telephone
    • Luxury Collection inclusions
    • Bathrobes and slippers in room
    • Coffee-maker (a Nespresso coffee machine)
    • Pillow menu
    • VIP room amenities (deluxe L'Occitane bath amenities)
    • WiFi ($) (free for bookings/travels between February 11 to April 28, 2014)
    • Discount (10% discount at the boutiques, except the Spa boutique, for bookings/travels between February 11 to April 28, 2014)
    • Resort Credit (50$ Spa Credit/night for bookings/travels between February 11 to April 28, 2014)
  • Zen Grand Poolside Suite > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 110 m²
    • Tropical View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 queen-size beds
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Telephone
    • Bathrobes and slippers in room
    • Pillow menu
    • WiFi ($)
    • Bath amenities
    private plunge pool on the terrace
  • Zen Grand Poolside Suite Luxury Collection > Ø

    Inclusions
    • Season 2016-2017
    • Season 2017-2018
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 110 m²
    • Tropical View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 queen-size beds
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Telephone
    • Luxury Collection inclusions
    • Bathrobes and slippers in room
    • Pillow menu
    • WiFi ($)
    • Bath amenities
    private plunge pool on the terrace
  • Zen Grand Suite > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 110 m²
    • Tropical View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Telephone
    • Bathrobes and slippers in room
    • Pillow menu
    • WiFi ($) (free for bookings/travels between February 11 to April 20, 2014)
    • Discount (10% discount at the boutiques, except the Spa boutique, for bookings/travels between February 11 to April 20, 2014)
    • Bath amenities
    • Resort Credit (50$ Spa Credit/night for bookings/travels between February 11 to April 20, 2014)
  • Zen Grand Suite Luxury Collection > Ø

    Inclusions
    • Season 2016-2017
    • Season 2017-2018
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 110 m²
    • Tropical View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Telephone
    • Luxury Collection inclusions
    • Bathrobes and slippers in room
    • Pillow menu
    • WiFi ($) (free for bookings/travels between February 11 to April 20, 2014)
    • Discount (10% discount at the boutiques, except the Spa boutique, for bookings/travels between February 11 to April 20, 2014)
    • Bath amenities
    • Resort Credit (50$ Spa Credit/night for bookings/travels between February 11 to April 20, 2014)
  • Zen Grand Family Suite > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 211 m²
    • Forest View
    • Up to 8 people :
      • Maximum 6 adults
      • Maximum 6 children
    • Non-smoking room
    • Bedroom with closed door
    • 1 king-size bed (1st room)
    • 2 queen-size beds (2nd room)
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Telephone
    • Bathrobes and slippers in room
    • Pillow menu
    • WiFi ($) (free for bookings/travels between February 11 to April 20, 2014)
    • Discount (10% discount at the boutiques, except the Spa boutique, for bookings/travels between February 11 to April 20, 2014)
    • Bath amenities
    • Resort Credit (50$ Spa Credit/night for bookings/travels between February 11 to April 20, 2014)
  • Zen Grand Family Suite Luxury Collection > Ø

    Inclusions
    • Season 2016-2017
    • Season 2017-2018
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 211 m²
    • Forest View
    • Up to 8 people :
      • Maximum 6 adults
      • Maximum 6 children
    • Non-smoking room
    • Bedroom with closed door
    • 1 king-size bed (1st room)
    • 2 queen-size beds (2nd room)
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Telephone
    • Luxury Collection inclusions
    • Bathrobes and slippers in room
    • Pillow menu
    • WiFi ($) (free for bookings/travels between February 11 to April 20, 2014)
    • Discount (10% discount at the boutiques, except the Spa boutique, for bookings/travels between February 11 to April 20, 2014)
    • Bath amenities
    • Resort Credit (50$ Spa Credit/night for bookings/travels between February 11 to April 20, 2014)
Sports / Activities
Ø

Sports

  • Basketball
  • Boogie board
  • Deep sea fishing ($)
  • Golf course nearby ($)
  • Kayaking
  • Non-motorized water sports
  • Sailing
  • Snorkeling
  • Volleyball
  • Waterpolo

Activities

  • Aerobics
  • Aquafitness
  • Bicycles
  • Bike tours
  • Bingo
  • Board games
  • Catamaran ($)
  • Cooking lessons
  • Dance lessons
  • Fitness center
  • Games room
  • Horseshoe
  • Introduction to scuba diving in pool
  • Jacuzzi
  • Pilates
  • Ping-pong
  • Shuffleboard
  • Spanish lessons
  • Stretching sessions
  • Video games
  • Yoga
Internet
Ø

WiFi available in :

  • The entire complex

Internet for Business ($)

Wall plug ($)

Family Collection
Ø
Kid-Friendly Fun

You’re going on a family vacation! Great! Where do you go? Where do you stay? Does the hotel have a water park? Will your teen get bored? So many questions! That’s why we’ve compiled our Family Collection, catered to the wants and needs of all types of families. So you can spend more time teasing your teen about singing Justin Bieber at karaoke or bonding over that time Grandma fell out of the canoe.

WHO ARE YOU TRAVELLING WITH?

CHILDREN UP TO AGE 12
For the Little Ones and Tweens
With fun-filled kids’ clubs and activities galore, your children might never want to leave!

TEENS AGED 13 TO 16
Cool for Teens
Surf simulators, arcade games, DJ classes – your teens won’t even have time to miss Snapchat!

SWIM FANS
Water Parks
Spend hours of aqua fun at these hotels with awesome water parks and surf simulators.

JUST YOU AND THE KIDS
Single Parents
Moms or dads travelling alone with kids under 13 can benefit from reduced rates and even free stays for their little ones.

FAMILIES OF 5 OR MORE
Big Fun for Big Families
Big families are the stars at these hotels with spacious rooms and/or luxurious suites.

To find out if this hotel meets the needs of your family, and see which specific inclusions apply to this hotel, please refer to "Family Collection" Inclusions in the "Inclusions" section.  
Luxury Collection
Ø
Sun-Soaked Splendour

Stepping into one of the resorts in our Luxury Collection is like entering an alternate universe of bountiful indulgence, where luxury crops up in the most delightfully unexpected places. You’ll be pampered with gourmet cuisine, beach butlers who’ll never leave you cocktail-less, dreamy à la carte pillow menus and exquisite settings for that perfect Instagram selfie. Feast, relax and sleep in luxury until you realize, I could get used to this life.

BENEFITS EXCLUSIVE TO TRANSAT
Free access to airport VIP lounges
Upgrade to Option Plus on Air Transat. For information on Option Plus, visit Travel Information
Private roundtrip transfers (not available at some hotels)

YOU’LL ALSO ENJOY…
Free WiFi in the room and public spaces*
Unlimited à la carte gourmet dining
Access to spa facilities1
Concierge or butler service
Waiter service at the pool and beach
Unlimited premium-brand drinks
24-hour room service
Beach towels in the room upon arrival
Bathrobes and slippers in the room
Coffee maker with local coffee
Bottle of sparkling wine and fruit platter in the room upon arrival

* Some restrictions may apply in Cuba
Where available.
2 Features may vary from one hotel to the other.
 Instead of a fruit platter, some resorts may offer chocolate or other delicacies.

To find out to see which specific inclusions apply to this hotel, please refer to "Luxury Collection" Inclusions in the "Inclusions" section.  
 
May be available with some room categories, according to the property
Restaurants / Bars
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  • This information is for informational purposes only and can change depending of the occupancy and season.
    • 24h snacks
    • 24h drinks
  • Restaurant(s)

    • Azul
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Air conditioning
      • Evening dress code: Casual
      • High chairs available
    • Bistro
      Image bar
      • Minimum age : 16 years old
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Reservation required
      • Air conditioning
      • Evening dress code: Semi-formal
      For December 19th,2017 to January 05th,2018 ,kids from 12 years and older will be accepted for the following seatings:6:00pm to 7:30pm
    • Piaf
      Image bar
      • Minimum age : 16 years old
      • Dinner : À la Carte French
      • Reservation required
      • Air conditioning
      • Evening dress code: Semi-formal
      For December 19th,2017 to January 05th, 2018 ONLY;Kids from 12 years and older will be accepted for the following seatings:6:00pm to 7:30pm
    • Sen Lin
      Image bar
      • Dinner : À la Carte Asian
      • Reservation required
      • Air conditioning
      • Evening dress code: Semi-formal
    • Frida
      Image bar
      • Dinner : À la Carte Mexican
      • Reservation required
      • Air conditioning
      • Evening dress code: Semi-formal
    • Cocina de Autor
      Image bar
      • Minimum age : 16 years old
      • Dinner : À la Carte Molecular
      • Reservation required
      • Air conditioning
      • Evening dress code: Formal
      For December 19th, 2017 to January 05th, 2018 ONLY;Kids from 12 years and older will be accepted for the following seatings:6:00pm to 7:30pm
    • Lucca
      Image bar
      • Dinner : À la Carte Mediterranean
      • Reservation required
      • Air conditioning
      • Evening dress code: Formal
    • Chaka
      Image bar
      • Breakfast : À la Carte International
      • Lunch : À la Carte International
      • Reservation required
      • Evening dress code: Casual
  • Bar(s)

    • Karaoke Bar
      Image bar
      • Karaoke Bar
      • Opening time : 18:00
      • Closing time : 02:00
      • Local drinks
      • International drinks
    • Piano Bar
      Image bar
      • Piano Bar
      • Opening time : 17:00
      • Closing time : 00:00
      • International drinks
    • Sky Bar
      Image bar
      • Location : Rooftop
      • Opening time : 18:00
      • Closing time : 23:00
      • Local drinks
      • International drinks
    • Aqua Bar
      Image bar
      • Location : Swim-up
      • Opening time : 09:00
      • Closing time : 18:00
      • Local drinks
      • International drinks
    • Sen Lin Bar
      Image bar
      • Opening time : 18:00
      • Closing time : 23:00
      • Local drinks
      • International drinks
    • koi Bar
      Image bar
      • Opening time : 18:00
      • Closing time : 03:00
      • Local drinks
      • International drinks
      • Premium drinks
Kids
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  • Kids' Club (ages 4 to 12)
  • Teen Club (ages 13 to 18)
  • 2 kids pool(s)
  • Babysitting ($)
  • High chair available at the restaurant(s)
Spa
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Services ($)

  • Body Treatments
  • Massage
  • Spa Circuits
  • Special Therapies
Wedding / Honeymoon
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Honeymoon package ($)

Eco-responsible
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Earth Check

EarthCheck, managed and owned by EC3 Global, is an international environmental benchmarking and certification program designed specifically for the travel and tourism industry. The EarthCheck program is built on Agenda 21 principles and is now delivered in over 70 countries across the globe.
Special offers
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  • 2 children under 4 stay and eat free (2016-2017)

      • Sharing the same room with 2 paying adults
      • Applicable for travel between November 1, 2016 and October 31, 2017
  • 2 children under 4 stay and eat free (2017-2018)

      • Sharing the same room with 2 paying adults
      • Applicable for travel between November 1, 2017 and October 31, 2018
Adults Collection
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Where Adults Reign Supreme

Tempted to go unwind in a tropical setting? Want to escape down south where there are no kids? You will, no doubt, find your little slice of paradise among the hotels in our Adults Collection, intended exclusively for travellers aged 18 and older.

And since “adults-only vacation” means different things to different people, we have split our hotels between those that radiate Zen vibes and those that pulsate with Vibrant vibes.

ZEN VIBES
These intimate hotels offer the ideal setting to relax on the beach or by the pool, dine in tranquillity and soak up entertainment in a soothing atmosphere.

VIBRANT VIBES
In these large resorts, the lively daily entertainment and festive evening shows turn these places into a hotbed of excitement for those who like action.
Available for season 2016-2017
Ratings
0000) 3125 Review(s)
TripAdvisor rating
0000)
TripAdvisor rating : Last 3 reviews
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Fabulous Grand Velas 00000 July 19, 2017

  • We stayed at the Grand Velas in the ambassador part of the hotel from July2-8. The hotel staff was extremely helpful and hospitable! ambassador was better and more family friendly part of the hotel...
  • samiig26

Worth planning a return! 00000 July 19, 2017

  • Had the great privilege of staying at this lovely resort as an awards trip through work. This is a first class, 5 star resort, that I would happily return to at my earliest opportunity. The staff is...
  • Jamericana_Mama

Awesome service!!! 00000 July 19, 2017

  • Resort is awesome! Best service you could imagine. You will never be thirsty or hungry. Everyone there wants to make your stay very enjoyable. Only negative was the restaurants, they require...
  • rob_autry
Transat rating
88888
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Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.
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