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The Grand Velas Riviera Maya Hotel in Riviera Maya is an extraordinary, upscale hotel located directly on the beach, approximately 51 km from the Cancun airport.
Hotel details
Minimum age
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  • Some section only
Important information
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  • Transat has made all reasonable efforts to ensure the accuracy of its product information, promotions, photos, layouts and videos; however, please note that changes may occur at any moment without notice.

Good to Know

  • This hotel is divided into a family-friendly section and an adults-only section.
About your Hotel
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Hotel Location

  • Approximately 51 km from Cancun International Airport
  • Beachfront

Hotel Description

  • Minimum age required - Some section only
  • 539 rooms

Services

  • Parking available at the hotel
  • 3 pool(s)
  • 8 restaurant(s)
  • 8 bar(s)
  • 24h drinks
  • 24h snacks
  • Fitness center
  • Internet business center ($)
  • Evening entertainment
  • Convenience Store ($)
  • Spa ($)
  • Doctor on site ($)
  • Laundry services ($)
  • Currency exchange
  • WiFi available in :
    • The entire complex
  • Shuttle service throughout the resort
  • Check-in time : 3:00 PM
  • Check-out time : 12:00 PM
  • Babysitting ($)
  • Golf course nearby ($)
  • Gift shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Convention centre ($)
  • Beauty salon ($)
  • Car Rental ($)

Beach

  • Beach Club on site
  • Beach Club (facilities on the beach) : Yes (included)
  • Lounge chairs
  • Palapas
  • Bali Beds

Hotel Contact Information

  • Grand Velas Riviera Maya 5*
  • Carretera Cancun Tulum Km62, Playa del Carmen,Municipio de Solidaridad Riviera Maya,Quintana Roo C.P. Mexico,77710
  • Tel.: 9848774400
  • Email : salesrm@grandvelas.com
Inclusions
Ø
For travel between November 1, 2016 and October 31, 2017

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte breakfast, lunch and dinner
  • Concierge service
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Gala dinner on Dec. 31
  • Live music
  • Mini-bar (water, beer and soft drinks)
  • Non-motorized water sports
  • Premium brand drinks (unlimited)
  • Selected international drinks (unlimited)
  • Snacks
  • Buffet breakfast, lunch and dinner
  • Lounge Chairs & Beach Towels
  • Service of a representative at destination
Luxury Collection inclusions *:
  • VIP lounge at airport (package only) where available
  • Complimentary upgrade to Option Plus subject to availability (package only)
  • Private transfer between the airport and hotel (package only)
  • Bottle of tequila in room upon arrival
  • Credit towards hotel services US $50 per room for a romantic dinner on the beach
* Included with "Ambassador Poolside Suite Ocean front Luxury Collection", "Ambassador Suite Ocean View Luxury Collection", "Grand Class Suite Oceanfront Luxury Collection", "Zen Grand Poolside Suite Luxury Collection", "Zen Grand Suite Luxury Collection" and "Zen Grand Family Suite Luxury Collection" only
Family Collection inclusions *:
  • Part of: Cool for teens
  • Children's entertainment
  • Equipment for kids
  • Kids' Club
  • Free seat selection for kids exclusive to Air Transat Kids Club members (some restrictions may apply)
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only) exclusive to Air Transat Kids Club members (some restrictions may apply)
* Included with "Ambassador Poolside Suite Ocean front", "Ambassador Poolside Suite Ocean front Luxury Collection", "Ambassador Suite Ocean View", "Ambassador Suite Ocean View Luxury Collection", "Zen Grand Poolside Suite", "Zen Grand Poolside Suite Luxury Collection", "Zen Grand Suite", "Zen Grand Suite Luxury Collection", "Zen Grand Family Suite" and "Zen Grand Family Suite Luxury Collection" only

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte breakfast, lunch and dinner
  • Concierge service
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Gala dinner on Dec. 31
  • Live music
  • Mini-bar (water, beer and soft drinks)
  • Non-motorized water sports
  • Premium brand drinks (unlimited)
  • Selected international drinks (unlimited)
  • Snacks
  • Buffet breakfast, lunch and dinner
  • Lounge Chairs & Beach Towels
  • Service of a representative at destination
Luxury Collection inclusions *:
  • VIP lounge at airport (package only) where available
  • Complimentary upgrade to Option Plus subject to availability (package only)
  • Private transfer between the airport and hotel (package only)
  • Bottle of tequila in room upon arrival
  • Credit towards hotel services US $50 per room for a romantic dinner on the beach
* Included with "Ambassador Poolside Suite Ocean front Luxury Collection", "Ambassador Suite Ocean View Luxury Collection", "Grand Class Suite Oceanfront Luxury Collection", "Zen Grand Poolside Suite Luxury Collection", "Zen Grand Suite Luxury Collection" and "Zen Grand Family Suite Luxury Collection" only
Family Collection inclusions *:
  • Part of: Cool for teens
  • Children's entertainment
  • Equipment for kids
  • Kids' Club
  • Free seat selection for kids exclusive to Air Transat Kids Club members (some restrictions may apply)
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only) exclusive to Air Transat Kids Club members (some restrictions may apply)
* Included with "Ambassador Poolside Suite Ocean front", "Ambassador Poolside Suite Ocean front Luxury Collection", "Ambassador Suite Ocean View", "Ambassador Suite Ocean View Luxury Collection", "Zen Grand Poolside Suite", "Zen Grand Poolside Suite Luxury Collection", "Zen Grand Suite", "Zen Grand Suite Luxury Collection", "Zen Grand Family Suite" and "Zen Grand Family Suite Luxury Collection" only
For travel between November 1, 2017 and October 31, 2018

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte breakfast, lunch and dinner
  • Concierge service
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Gala dinner on Dec. 31
  • Live music
  • Mini-bar (water, beer and soft drinks)
  • Non-motorized water sports
  • Premium brand drinks (unlimited)
  • Selected international drinks (unlimited)
  • Snacks
  • Buffet breakfast, lunch and dinner
  • Lounge Chairs & Beach Towels
  • Service of a representative at destination
Luxury Collection inclusions *:
  • VIP lounge at airport (package only) where available
  • Complimentary upgrade to Option Plus subject to availability (package only)
  • Private transfer between the airport and hotel (package only)
  • Bottle of tequila in room upon arrival
  • Credit towards hotel services of US $50 per room for a romantic dinner on the beach
* Included with "Ambassador Poolside Suite Ocean front Luxury Collection", "Ambassador Suite Ocean View Luxury Collection", "Grand Class Suite Oceanfront Luxury Collection", "Zen Grand Poolside Suite Luxury Collection", "Zen Grand Suite Luxury Collection" and "Zen Grand Family Suite Luxury Collection" only
Family Collection inclusions *:
  • Part of: Cool for teens
  • Children's entertainment
  • Equipment for kids
  • Kids' Club
  • Free seat selection for kids exclusive to Air Transat Kids Club members (some restrictions may apply)
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only) exclusive to Air Transat Kids Club members (some restrictions may apply)
* Included with "Ambassador Poolside Suite Ocean front", "Ambassador Poolside Suite Ocean front Luxury Collection", "Ambassador Suite Ocean View", "Ambassador Suite Ocean View Luxury Collection", "Zen Grand Poolside Suite", "Zen Grand Poolside Suite Luxury Collection", "Zen Grand Suite", "Zen Grand Suite Luxury Collection", "Zen Grand Family Suite" and "Zen Grand Family Suite Luxury Collection" only

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte breakfast, lunch and dinner
  • Concierge service
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Gala dinner on Dec. 31
  • Live music
  • Mini-bar (water, beer and soft drinks)
  • Non-motorized water sports
  • Premium brand drinks (unlimited)
  • Selected international drinks (unlimited)
  • Snacks
  • Buffet breakfast, lunch and dinner
  • Lounge Chairs & Beach Towels
  • Service of a representative at destination
Luxury Collection inclusions *:
  • VIP lounge at airport (package only) where available
  • Complimentary upgrade to Option Plus subject to availability (package only)
  • Private transfer between the airport and hotel (package only)
  • Bottle of tequila in room upon arrival
  • Credit towards hotel services of US $50 per room for a romantic dinner on the beach
* Included with "Ambassador Poolside Suite Ocean front Luxury Collection", "Ambassador Suite Ocean View Luxury Collection", "Grand Class Suite Oceanfront Luxury Collection", "Zen Grand Poolside Suite Luxury Collection", "Zen Grand Suite Luxury Collection" and "Zen Grand Family Suite Luxury Collection" only
Family Collection inclusions *:
  • Part of: Cool for teens
  • Children's entertainment
  • Equipment for kids
  • Kids' Club
  • Free seat selection for kids exclusive to Air Transat Kids Club members (some restrictions may apply)
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only) exclusive to Air Transat Kids Club members (some restrictions may apply)
* Included with "Ambassador Poolside Suite Ocean front", "Ambassador Poolside Suite Ocean front Luxury Collection", "Ambassador Suite Ocean View", "Ambassador Suite Ocean View Luxury Collection", "Zen Grand Poolside Suite", "Zen Grand Poolside Suite Luxury Collection", "Zen Grand Suite", "Zen Grand Suite Luxury Collection", "Zen Grand Family Suite" and "Zen Grand Family Suite Luxury Collection" only
Rooms
Ø
  • For your comfort, each room offers :
  • Ambassador Poolside Suite Ocean front > Ø

    Inclusions
    • Family Collection inclusions (Season 2016-2017)
    • Family Collection inclusions (Season 2017-2018)
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 118 m²
    • Ocean View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 queen-size beds
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Rain
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service ($)
    • Telephone
    • Family Collection inclusions
    • Bathrobes and slippers in room
    • Coffee-maker (a Nespresso coffee machine)
    • Pillow menu
    • VIP room amenities (deluxe L'Occitane bath amenities)
    • WiFi ($)
    private plunge pool on the terrace
  • Ambassador Poolside Suite Ocean front Luxury Collection > Ø

    Inclusions
    • Luxury Collection inclusions (Season 2016-2017)
    • Luxury Collection inclusions (Season 2017-2018)
    • Family Collection inclusions (Season 2016-2017)
    • Family Collection inclusions (Season 2017-2018)
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 118 m²
    • Ocean View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 queen-size beds
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Rain
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service ($)
    • Telephone
    • Family Collection inclusions
    • Luxury Collection inclusions
    • Bathrobes and slippers in room
    • Coffee-maker (a Nespresso coffee machine)
    • Pillow menu
    • VIP room amenities (deluxe L'Occitane bath amenities)
    • WiFi ($)
    private plunge pool on the terrace
  • Ambassador Suite Ocean View > Ø

    Inclusions
    • Family Collection inclusions (Season 2016-2017)
    • Family Collection inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 118 m²
    • Ocean View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 queen-size beds
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service ($)
    • Telephone
    • Family Collection inclusions
    • Bathrobes and slippers in room
    • Pillow menu
    • WiFi ($)
    • Bath amenities
  • Ambassador Suite Ocean View Luxury Collection > Ø

    Inclusions
    • Luxury Collection inclusions (Season 2016-2017)
    • Luxury Collection inclusions (Season 2017-2018)
    • Family Collection inclusions (Season 2016-2017)
    • Family Collection inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 118 m²
    • Ocean View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 queen-size beds
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service ($)
    • Telephone
    • Family Collection inclusions
    • Luxury Collection inclusions
    • Bathrobes and slippers in room
    • Pillow menu
    • WiFi ($)
    • Bath amenities
  • Grand Class Suite Oceanfront > Ø

    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 128 m²
    • Ocean View
    • Up to 3 people :
      • Maximum 3 adults
    • Non-smoking room
    • 1 king-size bed or 2 queen-size beds
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Connecting room available on request (connect to Suite)
    • Terrace
    • Full bathroom
      • Shower : Rain
    • Whirlpool in room
    • Please note that this room category is adults only (16 years and more) ,however we would like to inform you  for December 19th , 2017 to January 05th, 2018, kids from 12 years and older will be accepted to stay and will be permitted to dine at the  Grand Class restaurants (Bistro, Piaf, and Cocina de Autor)   at the following seating: 6:00pm to 7:30pm .
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service ($)
    • Telephone
    • Bathrobes and slippers in room
    • Coffee-maker (a Nespresso coffee machine)
    • Pillow menu
    • VIP room amenities (deluxe L'Occitane bath amenities)
    • WiFi ($) (free for bookings/travels between February 11 to April 28, 2014)
    • Discount (10% discount at the boutiques, except the Spa boutique, for bookings/travels between February 11 to April 28, 2014)
    • Resort Credit (50$ Spa Credit/night for bookings/travels between February 11 to April 28, 2014)
  • Grand Class Suite Oceanfront Luxury Collection > Ø

    Inclusions
    • Luxury Collection inclusions (Season 2016-2017)
    • Luxury Collection inclusions (Season 2017-2018)
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 128 m²
    • Ocean View
    • Up to 3 people :
      • Maximum 3 adults
    • Non-smoking room
    • 1 king-size bed or 2 queen-size beds
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Connecting room available on request (connect to Suite)
    • Terrace
    • Full bathroom
      • Shower : Rain
    • Whirlpool in room
    • Please note that this room category is adults only (16 years and more) ,however we would like to inform you  for December 19th , 2017 to January 05th, 2018, kids from 12 years and older will be accepted to stay and will be permitted to dine at the  Grand Class restaurants (Bistro, Piaf, and Cocina de Autor)   at the following seating: 6:00pm to 7:30pm .
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service ($)
    • Telephone
    • Luxury Collection inclusions
    • Bathrobes and slippers in room
    • Coffee-maker (a Nespresso coffee machine)
    • Pillow menu
    • VIP room amenities (deluxe L'Occitane bath amenities)
    • WiFi ($) (free for bookings/travels between February 11 to April 28, 2014)
    • Discount (10% discount at the boutiques, except the Spa boutique, for bookings/travels between February 11 to April 28, 2014)
    • Resort Credit (50$ Spa Credit/night for bookings/travels between February 11 to April 28, 2014)
  • Zen Grand Poolside Suite > Ø

    Inclusions
    • Family Collection inclusions (Season 2016-2017)
    • Family Collection inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 110 m²
    • Tropical View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 queen-size beds
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Telephone
    • Family Collection inclusions
    • Bathrobes and slippers in room
    • Pillow menu
    • WiFi ($)
    • Bath amenities
    private plunge pool on the terrace
  • Zen Grand Poolside Suite Luxury Collection > Ø

    Inclusions
    • Luxury Collection inclusions (Season 2016-2017)
    • Luxury Collection inclusions (Season 2017-2018)
    • Family Collection inclusions (Season 2016-2017)
    • Family Collection inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 110 m²
    • Tropical View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 queen-size beds
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Telephone
    • Family Collection inclusions
    • Luxury Collection inclusions
    • Bathrobes and slippers in room
    • Pillow menu
    • WiFi ($)
    • Bath amenities
    private plunge pool on the terrace
  • Zen Grand Suite > Ø

    Inclusions
    • Family Collection inclusions (Season 2016-2017)
    • Family Collection inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 110 m²
    • Tropical View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Telephone
    • Family Collection inclusions
    • Bathrobes and slippers in room
    • Pillow menu
    • WiFi ($) (free for bookings/travels between February 11 to April 20, 2014)
    • Discount (10% discount at the boutiques, except the Spa boutique, for bookings/travels between February 11 to April 20, 2014)
    • Bath amenities
    • Resort Credit (50$ Spa Credit/night for bookings/travels between February 11 to April 20, 2014)
  • Zen Grand Suite Luxury Collection > Ø

    Inclusions
    • Luxury Collection inclusions (Season 2016-2017)
    • Luxury Collection inclusions (Season 2017-2018)
    • Family Collection inclusions (Season 2016-2017)
    • Family Collection inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 110 m²
    • Tropical View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Telephone
    • Family Collection inclusions
    • Luxury Collection inclusions
    • Bathrobes and slippers in room
    • Pillow menu
    • WiFi ($) (free for bookings/travels between February 11 to April 20, 2014)
    • Discount (10% discount at the boutiques, except the Spa boutique, for bookings/travels between February 11 to April 20, 2014)
    • Bath amenities
    • Resort Credit (50$ Spa Credit/night for bookings/travels between February 11 to April 20, 2014)
  • Zen Grand Family Suite > Ø

    Inclusions
    • Family Collection inclusions (Season 2016-2017)
    • Family Collection inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 211 m²
    • Forest View
    • Up to 8 people :
      • Maximum 6 adults
      • Maximum 6 children
    • Non-smoking room
    • Bedroom with closed door
    • 1 king-size bed (1st room)
    • 2 queen-size beds (2nd room)
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Telephone
    • Family Collection inclusions
    • Bathrobes and slippers in room
    • Pillow menu
    • WiFi ($) (free for bookings/travels between February 11 to April 20, 2014)
    • Discount (10% discount at the boutiques, except the Spa boutique, for bookings/travels between February 11 to April 20, 2014)
    • Bath amenities
    • Resort Credit (50$ Spa Credit/night for bookings/travels between February 11 to April 20, 2014)
  • Zen Grand Family Suite Luxury Collection > Ø

    Inclusions
    • Luxury Collection inclusions (Season 2016-2017)
    • Luxury Collection inclusions (Season 2017-2018)
    • Family Collection inclusions (Season 2016-2017)
    • Family Collection inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 211 m²
    • Forest View
    • Up to 8 people :
      • Maximum 6 adults
      • Maximum 6 children
    • Non-smoking room
    • Bedroom with closed door
    • 1 king-size bed (1st room)
    • 2 queen-size beds (2nd room)
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Telephone
    • Family Collection inclusions
    • Luxury Collection inclusions
    • Bathrobes and slippers in room
    • Pillow menu
    • WiFi ($) (free for bookings/travels between February 11 to April 20, 2014)
    • Discount (10% discount at the boutiques, except the Spa boutique, for bookings/travels between February 11 to April 20, 2014)
    • Bath amenities
    • Resort Credit (50$ Spa Credit/night for bookings/travels between February 11 to April 20, 2014)
Sports / Activities
Ø

Sports

  • Basketball
  • Boogie board
  • Deep sea fishing ($)
  • Golf course nearby ($)
  • Kayaking
  • Non-motorized water sports
  • Sailing
  • Snorkeling
  • Volleyball
  • Waterpolo

Activities

  • Aerobics
  • Aquafitness
  • Bicycles
  • Bike tours
  • Bingo
  • Board games
  • Catamaran ($)
  • Cooking lessons
  • Dance lessons
  • Fitness center
  • Games room
  • Horseshoe
  • Introduction to scuba diving in pool
  • Jacuzzi
  • Pilates
  • Ping-pong
  • Shuffleboard
  • Spanish lessons
  • Stretching sessions
  • Video games
  • Yoga
Internet
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WiFi available in :

  • The entire complex

Internet for Business ($)

Wall plug ($)

Family Collection
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Kid-Friendly Fun

You’re going on a family vacation! Great! Where do you go? Where do you stay? Does the hotel have a water park? Will your teen get bored? So many questions! That’s why we’ve compiled our Family Collection, catered to the wants and needs of all types of families. So you can spend more time teasing your teen about singing Justin Bieber at karaoke or bonding over that time Grandma fell out of the canoe.

WHO ARE YOU TRAVELLING WITH?

CHILDREN UP TO AGE 12
For the Little Ones and Tweens
With fun-filled kids’ clubs and activities galore, your children might never want to leave!

TEENS AGED 13 TO 16
Cool for Teens
Surf simulators, arcade games, DJ classes – your teens won’t even have time to miss Snapchat!

SWIM FANS
Water Parks
Spend hours of aqua fun at these hotels with awesome water parks and surf simulators.

JUST YOU AND THE KIDS
Single Parents
Moms or dads travelling alone with kids under 13 can benefit from reduced rates and even free stays for their little ones.

FAMILIES OF 5 OR MORE
Big Fun for Big Families
Big families are the stars at these hotels with spacious rooms and/or luxurious suites.

To find out if this hotel meets the needs of your family, and see which specific inclusions apply to this hotel, please refer to "Family Collection" Inclusions in the "Inclusions" section.  
May be available with some room categories, according to the property
Luxury Collection
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Sun-Soaked Splendour

Stepping into one of the resorts in our Luxury Collection is like entering an alternate universe of bountiful indulgence, where luxury crops up in the most delightfully unexpected places. You’ll be pampered with gourmet cuisine, beach butlers who’ll never leave you cocktail-less, dreamy à la carte pillow menus and exquisite settings for that perfect Instagram selfie. Feast, relax and sleep in luxury until you realize, I could get used to this life.

BENEFITS EXCLUSIVE TO TRANSAT
Free access to airport VIP lounges
Upgrade to Option Plus on Air Transat. For information on Option Plus, visit Travel Information
Private roundtrip transfers (not available at some hotels)

YOU’LL ALSO ENJOY…
Free WiFi in the room and public spaces*
Unlimited à la carte gourmet dining
Access to spa facilities1
Concierge or butler service
Waiter service at the pool and beach
Unlimited premium-brand drinks
24-hour room service
Beach towels in the room upon arrival
Bathrobes and slippers in the room
Coffee maker with local coffee
Bottle of sparkling wine and fruit platter in the room upon arrival

* Some restrictions may apply in Cuba
Where available.
2 Features may vary from one hotel to the other.
 Instead of a fruit platter, some resorts may offer chocolate or other delicacies.

To find out to see which specific inclusions apply to this hotel, please refer to "Luxury Collection" Inclusions in the "Inclusions" section.  
 
May be available with some room categories, according to the property
Restaurants / Bars
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  • This information is for informational purposes only and can change depending of the occupancy and season.
    • 24h snacks
    • 24h drinks
  • Restaurant(s)

    • Azul
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Air conditioning
      • Evening dress code: Casual
      • High chairs available
    • Bistro
      Image bar
      • Minimum age : 16 years old
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Reservation required
      • Air conditioning
      • Evening dress code: Semi-formal
      For December 19th,2017 to January 05th,2018 ,kids from 12 years and older will be accepted for the following seatings:6:00pm to 7:30pm
    • Piaf
      Image bar
      • Minimum age : 16 years old
      • Dinner : À la Carte French
      • Reservation required
      • Air conditioning
      • Evening dress code: Semi-formal
      For December 19th,2017 to January 05th, 2018 ONLY;Kids from 12 years and older will be accepted for the following seatings:6:00pm to 7:30pm
    • Sen Lin
      Image bar
      • Dinner : À la Carte Asian
      • Reservation required
      • Air conditioning
      • Evening dress code: Semi-formal
    • Frida
      Image bar
      • Dinner : À la Carte Mexican
      • Reservation required
      • Air conditioning
      • Evening dress code: Semi-formal
    • Cocina de Autor
      Image bar
      • Minimum age : 16 years old
      • Dinner : À la Carte Molecular
      • Reservation required
      • Air conditioning
      • Evening dress code: Formal
      For December 19th, 2017 to January 05th, 2018 ONLY;Kids from 12 years and older will be accepted for the following seatings:6:00pm to 7:30pm
    • Lucca
      Image bar
      • Dinner : À la Carte Mediterranean
      • Reservation required
      • Air conditioning
      • Evening dress code: Formal
    • Chaka
      Image bar
      • Breakfast : À la Carte International
      • Lunch : À la Carte International
      • Reservation required
      • Evening dress code: Casual
  • Bar(s)

    • Karaoke Bar
      Image bar
      • Karaoke Bar
      • Opening time : 18:00
      • Closing time : 02:00
      • Local drinks
      • International drinks
    • Piano Bar
      Image bar
      • Piano Bar
      • Opening time : 17:00
      • Closing time : 00:00
      • International drinks
    • Sky Bar
      Image bar
      • Location : Rooftop
      • Opening time : 18:00
      • Closing time : 23:00
      • Local drinks
      • International drinks
    • Aqua Bar
      Image bar
      • Location : Swim-up
      • Opening time : 09:00
      • Closing time : 18:00
      • Local drinks
      • International drinks
    • Sen Lin Bar
      Image bar
      • Opening time : 18:00
      • Closing time : 23:00
      • Local drinks
      • International drinks
    • koi Bar
      Image bar
      • Opening time : 18:00
      • Closing time : 03:00
      • Local drinks
      • International drinks
      • Premium drinks
Kids
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  • Kids' Club (ages 4 to 12)
  • Teen Club (ages 13 to 18)
  • 2 kids pool(s)
  • Babysitting ($)
  • High chair available at the restaurant(s)
Spa
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Services ($)

  • Body Treatments
  • Massage
  • Spa Circuits
  • Special Therapies
Wedding / Honeymoon
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Honeymoon package ($)

Eco-responsible
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Earth Check

EarthCheck, managed and owned by EC3 Global, is an international environmental benchmarking and certification program designed specifically for the travel and tourism industry. The EarthCheck program is built on Agenda 21 principles and is now delivered in over 70 countries across the globe.
Special offers
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  • 2 children under 4 stay and eat free (2016-2017)

      • Sharing the same room with 2 paying adults
      • Applicable for travel between November 1, 2016 and October 31, 2017
  • 2 children under 4 stay and eat free (2017-2018)

      • Sharing the same room with 2 paying adults
      • Applicable for travel between November 1, 2017 and October 31, 2018
Ratings
0000) 3237 Review(s)
TripAdvisor rating
0000)
TripAdvisor rating : Last 3 reviews
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Great first visit to Mexico 00000 October 11, 2017

  • The resort was extremely nice and the staff very friendly. Could not have booked a better stay for our first time in Mexico. We will stay at this resort again and again. Food was excellent and the...
  • 590micheals

Best resort I have ever stayed at 00000 October 11, 2017

  • The Grand Velas resort treats you like royalty. I can't think of anything that could possibly make this place better. The food was amazing and the staff constantly went above and beyond to make sure...
  • danP7301BZ

Exceptional 00000 October 10, 2017

  • Excellent spot, service and dining above and beyond. Great personnel including but not limited to Carlos, the pool manager and Edgar, our concierge. That is leaving out the dozens of other hotel...
  • Buddah111
Transat rating
88888
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Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.
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