The HM Playa del Carmen hotel is located downtown in Playa del Carmen, a few minutes away from the commercial zone and the beach, approximately 55 km from the airport. This cozy hotel mixes traditional motifs with modern facilities and offers 91 rooms all individually decorated with a personal touch.
Hotel details
Important information
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Mandatory Information: New environmental tax

  • September 28, 2017:

    New environmental tax will become effective charged by the hotel.

    Dates: As of October 1, 2017
    Taxes: 10 Mexican pesos per night per room from October 1 to December 31, 2017
                 20 Mexican pesos per night per room as of January 1, 2018
                 Payment can be done by cash (Pesos or US Dollar) or credit card

    *Approximative value 10 Mexican pesos = CAD $1 subject to change without prior notice.

Good to Know

  • This hotel is located 200 m from the beach.
About your Hotel
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Hotel Location

  • Approximately 55 km from Cancun International Airport
  • Close to a trendy area
  • In town
  • Area: Playa del Carmen

Hotel Description

  • 91 rooms
  • 1 building(s) of 3 storey(s)
  • Elevator

Services

  • Parking available at the hotel
  • 1 restaurant(s)
  • 1 bar(s)
  • Not accessible for people with restricted mobility
  • Currency exchange ($)
  • Check-in time : 3:00 PM
  • WiFi available in :
    • Lobby
    • Room
  • Check-out time : 12:00 PM
  • Minimum age to check in without an adult : 18 years old
  • Car Rental ($)

Beach

  • Beach Club (facilities on the beach) : Yes ($) ($)

Hotel Contact Information

  • HM Playa Del Carmen 4*
  • Av. Constituyentes 180, Entre calles 15 y 20 77720 Playa del Carmen Mexico
  • Tel.: 0052 984 206 4646
  • Email : reservasplayadelcarmen@hmhotels.net
Inclusions
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For travel between November 1, 2017 and October 31, 2018

Package

Buffet breakfast (BB) meal plan :

The Buffet Breakfast includes self-service hot and cold dishes and is always served during set hours. It allows you to eat the food you like in the quantity you want.

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • Parking (free)
  • Complimentary WiFi
  • Service of a representative at destination

Accommodation only

Buffet breakfast (BB) meal plan :

The Buffet Breakfast includes self-service hot and cold dishes and is always served during set hours. It allows you to eat the food you like in the quantity you want.

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • Parking (free)
  • Complimentary WiFi
  • Service of a representative at destination
For travel between November 1, 2018 and October 31, 2019

Package

Buffet breakfast (BB) meal plan :

The Buffet Breakfast includes self-service hot and cold dishes and is always served during set hours. It allows you to eat the food you like in the quantity you want.

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • Parking (free)
  • Complimentary WiFi
  • Service of a representative at destination

Accommodation only

Buffet breakfast (BB) meal plan :

The Buffet Breakfast includes self-service hot and cold dishes and is always served during set hours. It allows you to eat the food you like in the quantity you want.

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • Parking (free)
  • Complimentary WiFi
  • Service of a representative at destination
Rooms
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  • For your comfort, each room offers :
  • Room > Ø

    • WiFi
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Size of the room : 29 m²
    • Run of the house View
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size and 1 sofa bed or 2 queen-size and 1 sofa bed
    • Desk/Working area
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Hairdryer
    • Mini-fridge
    • Telephone
  • Junior Suite > Ø

    • WiFi
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Size of the room : 40 m²
    • Run of the house View
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size and 1 sofa bed or 2 queen-size and 1 sofa bed
    • Desk/Working area
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Hairdryer
    • Mini-fridge
    • Telephone
Internet
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WiFi available in :

  • Lobby
  • Room

Wall plug ($)

Restaurants / Bars
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  • This information is for informational purposes only and can change depending of the occupancy and season.
  • Restaurant(s)

    • Breakfast Room
      Image bar
      • Breakfast : Buffet Restaurant ($)
      • Air conditioning
      Opening hours: from 7 am to 11 am
  • Bar(s)

    • Pool Bar
      Image bar
      • Location : Pool
      • Opening time : 10:00
      • Closing time : 22:00
      • Local drinks ($)
      • International drinks ($)
      • Premium drinks ($)
Ratings
0000) 725 Review(s)
TripAdvisor rating
0000)
TripAdvisor rating : Last 3 reviews
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Mr 0000¼ May 20, 2018

  • After spending two relaxing weeks at this beutiful hotel we will be leaving with happy memories the stall at the hotel were both warm and very accommodating, everything we needed was addressed...
  • Bigboy_13

Van lot parkint 00000 May 19, 2018

  • Well, we went into this stunning hotel in hopes we could pay to park in their lot overnight with our camper van. When we asked they were incredibly friendly and understood why we were looking for a...
  • bernined

Loved this hotel 00000 May 16, 2018

  • We stayed at this Hotel April 20th-May 4th. We normally book our holidays independently but the offer we got via Thomas Cook was fab so we gave it a shot. Arrived after a decent flight to a lovely...
  • Karen_2819
Transat rating
8888²
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Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.