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The IBEROSTAR Paraiso Beach Hotel in Riviera Maya is 25 km from the Cancun airport, on a stunning beach adjacent to the Iberostar Paraiso Lindo, approximately 17 km from Playa del Carmen.
Hotel details
Important information
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  • Transat has made all reasonable efforts to ensure the accuracy of its product information, promotions, photos, layouts and videos; however, please note that changes may occur at any moment without notice.

Mandatory Information: Room Category name change

  • December 3, 2015:

    Please take note that the "Priority Location Room" category is now called "Superior Room".
About your Hotel
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Hotel Location

  • Approximately 25 km from Cancun International Airport
  • Beachfront
  • Close to an attraction/town/historical site
  • Area: Playa Paraiso

Hotel Description

  • 424 rooms
  • 12 building(s) of 3 storey(s)

Services

  • Parking available at the hotel
  • 2 pool(s)
  • 10 restaurant(s)
  • 9 bar(s)
  • 24h drinks
  • 24h snacks
  • Disco
  • Fitness center
  • Playground
  • Internet business center
  • Evening entertainment
  • Live music
  • Convenience Store ($)
  • Spa ($)
  • Doctor on site ($)
  • Laundry services ($)
  • 2 tennis court(s)
  • Accessible for people with restricted mobility
  • WiFi available in :
    • The entire complex
  • Currency exchange ($)
  • ATM ($)
  • Shuttle service throughout the resort
  • Shuttle service off site ($)
  • Check-in time : 3:00 PM
  • Check-out time : 12:00 PM
  • Shopping centre ($)
  • Scuba diving ($)
  • Mini-disco
  • Babysitting ($)
  • Golf Course on site ($)
  • Jewellery store ($)
  • Gift shop ($)
  • Photo shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Convention centre ($)
  • Beauty salon ($)
  • Car Rental ($)

Beach

  • Beach Club on site
  • Beach Club (facilities on the beach) : Yes (included)
  • Lounge chairs
  • Palapas

Hotel Contact Information

  • IBEROSTAR Paraiso Beach 4*
  • Carretera Chetumal, P. Juarez km 309 Playa Paraiso, Quintana Roo Mexico, 77710
  • Tel.: 9848772800
  • Fax : 9848772810
  • Email : rpparaiso@iberostar.com.mx
Inclusions
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For travel between November 1, 2016 and October 31, 2017

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (3/week or 5/two weeks, reservations required)
  • Daily activities program
  • Daily sports
  • Disco (admission and drinks included)
  • Domestic drinks (unlimited, house wine included)
  • Gala dinner on Dec. 24 and 31
  • Introduction to scuba diving in pool once/stay
  • Live music
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Room service from 11 am to 11 pm
  • Selected international drinks
  • Waiter service at the pool/beach
  • WiFi
  • Buffet breakfast, lunch and dinner
  • 4 accessible pool(s) at the property
  • 10 accessible bar(s) at the property
  • 10 accessible restaurant(s) at the property
  • Shared facilities with IBEROSTAR Paraiso del Mar Access to all services and facilities at IBEROSTAR Tucan, IBEROSTAR Quetzal and IBEROSTAR Cozumel from 8 am to 6 pm (transportation not included)
  • Service of a representative at destination
  • Honeymoon package

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (3/week or 5/two weeks, reservations required)
  • Daily activities program
  • Daily sports
  • Disco (admission and drinks included)
  • Domestic drinks (unlimited, house wine included)
  • Gala dinner on Dec. 24 and 31
  • Introduction to scuba diving in pool once/stay
  • Live music
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Room service from 11 am to 11 pm
  • Selected international drinks
  • Waiter service at the pool/beach
  • WiFi
  • Buffet breakfast, lunch and dinner
  • 4 accessible pool(s) at the property
  • 10 accessible bar(s) at the property
  • 10 accessible restaurant(s) at the property
  • Shared facilities with IBEROSTAR Paraiso del Mar Access to all services and facilities at IBEROSTAR Tucan, IBEROSTAR Quetzal and IBEROSTAR Cozumel from 8 am to 6 pm (transportation not included)
  • Service of a representative at destination
  • Honeymoon package
For travel between November 1, 2017 and October 31, 2018

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (3/week or 5/two weeks, reservations required)
  • Daily activities program
  • Daily sports
  • Disco (admission and drinks included)
  • Domestic drinks (unlimited, house wine included)
  • Gala dinner on Dec. 24 and 31
  • Introduction to scuba diving in pool once/stay
  • Live music
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Room service from 11 am to 11 pm
  • Selected international drinks
  • Waiter service at the pool/beach
  • WiFi
  • Buffet breakfast, lunch and dinner
  • 4 accessible pool(s) at the property
  • 10 accessible bar(s) at the property
  • 10 accessible restaurant(s) at the property
  • Shared facilities with IBEROSTAR Paraiso del Mar Access to all services and facilities at IBEROSTAR Tucan, IBEROSTAR Quetzal and IBEROSTAR Cozumel from 8 am to 6 pm (transportation not included)
  • Service of a representative at destination
  • Honeymoon package

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (3/week or 5/two weeks, reservations required)
  • Daily activities program
  • Daily sports
  • Disco (admission and drinks included)
  • Domestic drinks (unlimited, house wine included)
  • Gala dinner on Dec. 24 and 31
  • Introduction to scuba diving in pool once/stay
  • Live music
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Room service from 11 am to 11 pm
  • Selected international drinks
  • Waiter service at the pool/beach
  • WiFi
  • Buffet breakfast, lunch and dinner
  • 4 accessible pool(s) at the property
  • 10 accessible bar(s) at the property
  • 10 accessible restaurant(s) at the property
  • Shared facilities with IBEROSTAR Paraiso del Mar Access to all services and facilities at IBEROSTAR Tucan, IBEROSTAR Quetzal and IBEROSTAR Cozumel from 8 am to 6 pm (transportation not included)
  • Service of a representative at destination
  • Honeymoon package
Rooms
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  • For your comfort, each room offers :
  • Room > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Cable TV
    • 110/120 volts
    • Size of the room : 34 m²
    • Garden View
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed and 1 sofa or 2 double beds and 1 sofa
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower or bath
      • Shower : Regular
      • Bath type : Regular
    • Central air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Telephone
    Room service from 11h00 to 23h00
  • Superior Room > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Cable TV
    • 110/120 volts
    • Size of the room : 34 m²
    • Garden View
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower or bath
      • Shower : Regular
      • Bath type : Regular
    • Central air-conditioning
    • Ceiling fan
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Telephone
    • Spa (access to the spa wet areas)
    • Location (near the beach and pool area)
    Room service from 11h to 23h
  • Superior Junior Suite > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Cable TV
    • 110/120 volts
    • Partial Ocean View
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed and 1 sofa or 2 double beds and 1 sofa
    • Living area
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower or bath
      • Shower : Regular
    • Central air-conditioning
    • Ceiling fan
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Telephone
    Room service from 11h to 23h
  • Junior Suite > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Cable TV
    • 110/120 volts
    • Size of the room : 36 m²
    • Garden View
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed and 1 sofa or 2 double beds and 1 sofa
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower or bath
      • Shower : Regular
      • Bath type : Regular
    • Central air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Telephone
    Room service from 11h to 23h
  • Junior Suite Ocean View > Ø

    • Mini-bar
    • In-room safe
    • Cable TV
    • 110/120 volts
    • Size of the room : 44 m²
    • Ocean View
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower or bath
      • Shower : Regular
      • Bath type : Regular
    • Central air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Telephone
    • Spa (access to the spa wet areas)
    • WiFi (free in the lobby area)
    Room service from 11h to 23h
  • Family Room > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Cable TV
    • 110/120 volts
    • Size of the room : 80 m²
    • Garden View
    • Up to 6 people :
      • Maximum 6 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed (1st room)
    • 2 double beds (2nd room)
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Connecting room available on request
    • Balcony or terrace
    • Bathroom with shower or bath
      • Shower : Regular
      • Bath type : Regular
    • Central air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Microwave
    • Telephone
    Room service from 11:00 am to 11:00 pm
Sports / Activities
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Sports

  • Archery
  • Basketball
  • Golf course on site ($)
  • Kayaking
  • Motorized water sports ($)
  • Non-motorized water sports
  • Sailing ($)
  • Snorkeling
  • Soccer
  • Volleyball
  • Windsurfing
  • Tennis
    • 2 tennis court(s)
    • Night Tennis
    • Tennis Pro ($)

Activities

  • Aerobics
  • Aquafitness
  • Bike tours
  • Catamaran
  • Darts
  • Fitness center
  • Games room
  • Horseback riding nearby ($)
  • Introduction to scuba diving in pool
  • Jacuzzi
  • Parasailing ($)
  • Petanque
  • Ping-pong
  • Pool tables
  • Riffle shooting
  • Scuba Diving ($)
Internet
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WiFi available in :

  • The entire complex

Internet for Business

Restaurants / Bars
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  • This information is for informational purposes only and can change depending of the occupancy and season.
    • 24h snacks
    • 24h drinks
    • Disco
  • Restaurant(s)

    • La Plaza
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Evening dress code: Casual
      • High chairs available
    • Hashiru
      Image bar
      • Dinner : À la Carte Japanese
      • Reservation required
      • Air conditioning
      • Evening dress code: Semi-formal
      • High chairs available
    • La Hacienda
      Image bar
      • Dinner : À la Carte Mexican
      • Reservation required
      • Air conditioning
      • Evening dress code: Semi-formal
      • High chairs available
    • El Rodizio
      Image bar
      • Dinner : À la Carte Brazilian
      • Reservation required
      • Air conditioning
      • Evening dress code: Semi-formal
      • High chairs available
    • Don Alfredo
      Image bar
      • Dinner : À la Carte Italian
      • Reservation required
      • Evening dress code: Formal
      • High chairs available
    • El Puerto
      Image bar
      • Lunch : Snack Bar
      • Dinner : À la Carte Steakhouse
      • Reservation required
      • Evening dress code: Semi-formal
      • High chairs available
    • La Dorada
      Image bar
      • Dinner : À la Carte Mediterranean
      • Reservation required
      • Air conditioning
      • Evening dress code: Semi-formal
      • High chairs available
    • El Chiringuito
      Image bar
      • Lunch : Snack Bar
      • Evening dress code: Casual
    • El Mercado
      Image bar
      • Breakfast : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Evening dress code: Casual
      • High chairs available
    • El Colonial
      Image bar
      • Dinner : À la Carte Gourmet
      • Reservation required
      • Air conditioning
      • Evening dress code: Formal
      • High chairs available
  • Bar(s)

    • La Fuente
      Image bar
      • Location : Lobby
      • Opening time : 09:00
      • Closing time : 00:00
      • Local drinks
      • International drinks
    • El Teatro
      Image bar
      • Location : Theatre
      • Opening time : 17:00
      • Closing time : 00:00
      • Local drinks
      • International drinks
    • La Perla
      Image bar
      • Location : Pool
      • Opening time : 10:00
      • Closing time : 18:00
      • Local drinks
      • International drinks
    • Las Olas
      Image bar
      • Location : Pool
      • Opening time : 10:00
      • Closing time : 18:00
      • Local drinks
      • International drinks
    • El Chiringuito
      Image bar
      • Location : Beach
      • Opening time : 11:00
      • Closing time : 18:00
      • Local drinks
      • International drinks
    • La Corona
      Image bar
      • Cigar lounge
      • Opening time : 17:00
      • Closing time : 01:00
      • Local drinks
      • International drinks
    • Star Rock Cafe
      Image bar
      • Sports Bar
      • Opening time : 17:00
      • Closing time : 01:00
      • Local drinks
      • International drinks
    • La Cupula
      Image bar
      • Location : Lobby
      • Opening time : 09:00
      • Closing time : 01:00
      • Local drinks
      • International drinks
    • El Puente
      Image bar
      • Location : Pool
      • Opening time : 11:00
      • Closing time : 18:00
      • Local drinks
      • International drinks
Kids
Ø
  • Kids' Club (ages 4 to 12)
  • 1 kids pool(s)
  • Playground
  • Mini-disco
  • Babysitting ($)
  • High chair available at the restaurant(s)
Golf 1
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  • There’s nothing like a good game of golf to get you in the vacation spirit, so here's some information on nearby golf course(s) offering advantageous rates locally ($).

    This information is for informational purposes only and is subject to change.

Playa Paraiso Golf Club

Designed by P.B. Dye
Carretera Chetumal-Cancun Km.309
9848772847
9848772810
golfparaiso@iberostar.com.mx
  • Golf Course near the property
  • 18 holes
  • Driving range ($)
  • Lockers
  • Par 72
  • Black (men) slope 136 / 6701 yards - Blue (men) slope 130 / 6189 yards - White (men) slope 135 / 5670 yards - Red (women) slope 120 / 4680 yards
  • Golf cart included
  • Pre-reserved tee times available
  • Formal dress code
  • Putting green
  • Teaching pro ($)
  • Club house ($)
  • Mandatory golf cart
  • Pro shop ($)
  • Chipping green
Scuba Diving
Ø

Services ($)

  • Introduction to scuba diving in pool
  • PADI certification
Spa
Ø

Services ($)

  • Body Treatments
  • Jacuzzi
  • Massage
  • Spa Circuits
  • Turkish bath
Wedding / Honeymoon
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Free honeymoon package

  • To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.
Eco-responsible
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Green Globe

Green Globe is a stringent international certification program for the travel and tourism industry that incorporates sustainability principles.
Special offers
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  • Children 0-2 years stay free (2016-2017)

      • Applicable for travel between November 1, 2016 and October 31, 2017
  • Children 0-2 years stay free (2017-2018)

      • Applicable for travel between November 1, 2017 and October 31, 2018
Ratings
0000) 5019 Review(s)
TripAdvisor rating
0000)
TripAdvisor rating : Last 3 reviews
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Poor customer service, cheap property, bad food 00¼¼¼ July 22, 2017

  • We have been to Cancun/Playa Del Carmen six times and each time we stayed at an all inclusive resort. This was the worst resort we stayed at. LOUSY CUSTOMER SERVICE The Iberostar hotel chain...
  • Sams072017

Just okay 000¼¼ July 22, 2017

  • Very unfriendly, unappreciative, unhelpful people working the front desk. Concierge, Waiters, Maids, Gardeners etc. very polite, always smile and greet, and generally try their best to accommodate...
  • Tw0BeachBums

Another day in paradise 00000 July 21, 2017

  • Well where to start is the biggest problem. So, room was very well appointed and very comfortable, and housekeeping faultless. In block 41 so neighbouring the restaurant area, and thus perfectly...
  • Aldolorenzo
Transat rating
8888²
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Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.