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The IBEROSTAR Paraiso Maya Hotel in Riviera Maya is directly on the beach, approximately 17 km from Playa del Carmen and 25 km from the Cancun airport.
Hotel details
Important information
Ø
  • Transat has made all reasonable efforts to ensure the accuracy of its product information, promotions, photos, layouts and videos; however, please note that changes may occur at any moment without notice.

Mandatory Information: Service cancelled (room categories)

  • November 24, 2015:

    Service not offered: Junior Suite Priority Location and Superior Junior Suite Priority Location
    As of: December 23, 2015

    We apologize in advance for any inconvenience this situation may cause you during your stay.
About your Hotel
Ø

Hotel Location

  • Approximately 25 km from Cancun International Airport
  • Beachfront
  • Close to an attraction/town/historical site
  • Area: Playa Paraiso

Hotel Description

  • 434 rooms
  • 5 building(s) of 3 storey(s)

Services

  • Parking available at the hotel
  • 6 pool(s)
  • 8 restaurant(s)
  • 7 bar(s)
  • 24h drinks
  • 24h snacks
  • Disco
  • Fitness center
  • Playground
  • Evening entertainment
  • Live music
  • Convenience Store ($)
  • Spa ($)
  • Doctor on site ($)
  • Laundry services ($)
  • 3 tennis court(s)
  • Accessible for people with restricted mobility
  • Water park
  • WiFi available in :
    • Lobby
    • Room
  • Currency exchange ($)
  • ATM ($)
  • Check-in time : 3:00 PM
  • Check-out time : 12:00 PM
  • Shopping centre ($)
  • Scuba diving ($)
  • Babysitting ($)
  • Golf Course on site ($)
  • Jewellery store ($)
  • Gift shop ($)
  • Photo shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Convention centre ($)
  • Beauty salon ($)
  • Car Rental ($)

Beach

  • Beach Club on site
  • Beach Club (facilities on the beach) : Yes (included)
  • Lounge chairs
  • Palapas

Hotel Contact Information

  • IBEROSTAR Paraiso Maya 4.5*
  • Carretera Chetumal, P. Juarez km 309 Playa Paraiso, Quintana Roo Mexico, 77710
  • Tel.: 9848772800
  • Fax : 9848772850
  • Email : rplindo.maya@iberostar.com.mx
Inclusions
Ø

For travel between November 1, 2016 and October 31, 2017

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited, reservations required)
  • Concierge service
  • Daily activities program
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Gala dinner on Dec. 24 & 31
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Room service 24-hour
  • Spa (access to the spa wet areas)
  • Waiter service at the pool/beach
  • WiFi
  • Buffet breakfast, lunch and dinner
  • Daily
  • Beverages and snacks 24-hour
  • 5 accessible pool(s) at the property
  • 7 accessible bar(s) at the property
  • 8 accessible restaurant(s) at the property
  • Access to all services and facilities of all the IBEROSTAR resorts in Riviera Maya and Cancun (8 am - 6 pm), transportation not included.
  • Service of a representative at destination
  • Honeymoon package
Family Collection inclusions *:
  • Children's entertainment and water park (ages 6 to 12)
  • Equipment for kids
  • Kids' Club (ages 4 to 12) and Teen Club (ages 13 to 17)
  • Free seat selection for kids some restrictions may apply, as per company policy
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only)
  • Babysitting service ($)
  • Part of: Little fish
* Included with "Junior Suite" only
HONEYMOON PACKAGE inclusions :

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited, reservations required)
  • Concierge service
  • Daily activities program
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Gala dinner on Dec. 24 & 31
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Room service 24-hour
  • Spa (access to the spa wet areas)
  • Waiter service at the pool/beach
  • WiFi
  • Buffet breakfast, lunch and dinner
  • Daily
  • Beverages and snacks 24-hour
  • 5 accessible pool(s) at the property
  • 7 accessible bar(s) at the property
  • 8 accessible restaurant(s) at the property
  • Access to all services and facilities of all the IBEROSTAR resorts in Riviera Maya and Cancun (8 am - 6 pm), transportation not included.
  • Service of a representative at destination
  • Honeymoon package
Family Collection inclusions *:
  • Children's entertainment and water park (ages 6 to 12)
  • Equipment for kids
  • Kids' Club (ages 4 to 12) and Teen Club (ages 13 to 17)
  • Free seat selection for kids some restrictions may apply, as per company policy
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only)
  • Babysitting service ($)
  • Part of: Little fish
* Included with "Junior Suite" only
HONEYMOON PACKAGE inclusions :

For travel between November 1, 2017 and October 31, 2018

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited, reservations required)
  • Concierge service
  • Daily activities program
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Gala dinner on Dec. 24 & 31
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Room service 24-hour
  • Spa (access to the spa wet areas)
  • Waiter service at the pool/beach
  • WiFi
  • Buffet breakfast, lunch and dinner
  • Daily
  • Beverages and snacks 24-hour
  • 5 accessible pool(s) at the property
  • 7 accessible bar(s) at the property
  • 8 accessible restaurant(s) at the property
  • Access to all services and facilities of all the IBEROSTAR resorts in Riviera Maya and Cancun (8 am - 6 pm), transportation not included.
  • Service of a representative at destination
  • Honeymoon package
Family Collection inclusions *:
  • Children's entertainment and water park (ages 6 to 12)
  • Equipment for kids
  • Kids' Club (ages 4 to 12) and Teen Club (ages 13 to 17)
  • Free seat selection for kids (some restrictions may apply, as per company policy)
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only)
  • Babysitting service ($)
  • Part of: Little fish
* Included with "Junior Suite" only
HONEYMOON PACKAGE inclusions :

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited, reservations required)
  • Concierge service
  • Daily activities program
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Gala dinner on Dec. 24 & 31
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Room service 24-hour
  • Spa (access to the spa wet areas)
  • Waiter service at the pool/beach
  • WiFi
  • Buffet breakfast, lunch and dinner
  • Daily
  • Beverages and snacks 24-hour
  • 5 accessible pool(s) at the property
  • 7 accessible bar(s) at the property
  • 8 accessible restaurant(s) at the property
  • Access to all services and facilities of all the IBEROSTAR resorts in Riviera Maya and Cancun (8 am - 6 pm), transportation not included.
  • Service of a representative at destination
  • Honeymoon package
Family Collection inclusions *:
  • Children's entertainment and water park (ages 6 to 12)
  • Equipment for kids
  • Kids' Club (ages 4 to 12) and Teen Club (ages 13 to 17)
  • Free seat selection for kids (some restrictions may apply, as per company policy)
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only)
  • Babysitting service ($)
  • Part of: Little fish
* Included with "Junior Suite" only
HONEYMOON PACKAGE inclusions :
Rooms
Ø
  • For your comfort, each room offers :
  • Junior Suite > Ø

    Inclusions
    • Season 2016-2017
    • Season 2017-2018
    • Mini-bar
    • In-room safe
    • Cable TV
    • 110/120 volts
    • Size of the room : 53 m²
    • Garden View
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed and 1 sofa or 2 double beds and 1 sofa
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Central air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • Family Collection inclusions
    • WiFi
  • Junior Suite Pool View > Ø

    • Mini-bar
    • In-room safe
    • Cable TV
    • 110/120 volts
    • Size of the room : 53 m²
    • Pool View
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed and 1 sofa or 2 double beds and 1 sofa
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Central air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • Beach towels in room
    • Location (near the beach and pool area)
  • Superior Junior Suite > Ø

    • Mini-bar
    • In-room safe
    • Cable TV
    • 110/120 volts
    • Size of the room : 69 m²
    • Garden View
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • 1 sofa bed in the living area
    • Crib (on request)
    • Desk/Working area
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Central air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • WiFi
  • Family Junior Suite > Ø

    • Mini-bar
    • In-room safe
    • Cable TV
    • 110/120 volts
    • Size of the room : 115 m²
    • Garden View
    • Up to 6 people :
      • Maximum 4 adults
      • Maximum 2 children
    • Non-smoking room
    • Bedroom with closed door
    • 1 king-size bed (1st room)
    • 2 double beds (2nd room)
    • 1 sofa bed in the living area
    • Crib (on request)
    • Desk/Working area
    • Connecting room available on request
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Central air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Microwave
    • Room service
    • Telephone
    • WiFi
  • Family Superior Junior Suite > Ø

    • Mini-bar
    • In-room safe
    • Cable TV
    • 110/120 volts
    • Size of the room : 124 m²
    • Garden View
    • Up to 6 people :
      • Maximum 4 adults
      • Maximum 2 children
    • Non-smoking room
    • Bedroom with closed door
    • 1 king-size bed (1st room)
    • 2 double beds (2nd room)
    • 1 sofa bed in the living area
    • Crib (on request)
    • Desk/Working area
    • Connecting room available on request
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Central air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Microwave
    • Room service
    • Telephone
    • WiFi
Sports / Activities
Ø

Sports

  • Archery
  • Golf course on site ($)
  • Kayaking
  • Motorized water sports ($)
  • Non-motorized water sports
  • Snorkeling
  • Volleyball
  • Waterpolo
  • Tennis
    • 3 tennis court(s)
    • Night Tennis
    • Tennis Pro ($)
  • Windsurfing

Activities

  • Aerobics
  • Aquafitness
  • Catamaran
  • Dance lessons
  • Darts
  • Fitness center
  • Games room
  • Horseback riding nearby ($)
  • Jacuzzi
  • Mini-golf
  • Parasailing ($)
  • Petanque
  • Pilates
  • Ping-pong
  • Pool tables
  • Riffle shooting
  • Scuba Diving ($)
  • Yoga
Internet
Ø

WiFi available in :

  • Lobby
  • Room
Family Collection
Ø
Kid-Friendly Fun

You’re going on a family vacation! Great! Where do you go? Where do you stay? Does the hotel have a water park? Will your teen get bored? So many questions! That’s why we’ve compiled our Family Collection, catered to the wants and needs of all types of families. So you can spend more time teasing your teen about singing Justin Bieber at karaoke or bonding over that time Grandma fell out of the canoe..

WHO ARE YOU TRAVELLING WITH?

CHILDREN UP TO AGE 12
For the Little Ones and Tweens
With fun-filled kids’ clubs and activities galore, your children might never want to leave!

TEENS AGED 13 TO 16
Cool for Teens
Surf simulators, arcade games, DJ classes – your teens won’t even have time to miss Snapchat!

SWIM FANS
Water Parks
Spend hours of aqua fun at these hotels with awesome water parks and surf simulators.

JUST YOU AND THE KIDS
Single Parents
Moms or dads travelling alone with kids under 13 can benefit from reduced rates and even free stays for their little ones.

FAMILIES OF 5 OR MORE
Big Fun for Big Families
Big families are the stars at these hotels with spacious rooms and/or luxurious suites.

To find out if this hotel meets the needs of your family, and see which specific inclusions apply to this hotel, please refer to "Family Collection" Inclusions in the "Inclusions" section.  
May be available with some room categories, according to the property
Restaurants / Bars
Ø
  • This information is for informational purposes only and can change depending of the occupancy and season.
    • 24h snacks
    • 24h drinks
    • Disco
  • Restaurant(s)

    • La Pagoda
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Evening dress code: Casual
      • High chairs available
    • La Marina
      Image bar
      • Breakfast : Buffet Restaurant
      • Dinner : À la Carte Seafood
      • Reservation required
      • Air conditioning
      • Evening dress code: Formal
      • High chairs available
    • El Rancho
      Image bar
      • Dinner : À la Carte Steakhouse
      • Reservation required
      • Air conditioning
      • Evening dress code: Formal
      • High chairs available
    • La Geisha
      Image bar
      • Dinner : À la Carte Japanese
      • Reservation required
      • Air conditioning
      • Evening dress code: Formal
      • High chairs available
    • L'Etoile
      Image bar
      • Minimum age : 12 years old
      • Dinner : À la Carte Gourmet
      • Reservation required
      • Air conditioning
      • Evening dress code: Formal
    • El Tapatio
      Image bar
      • Dinner : À la Carte Mexican
      • Reservation required
      • Air conditioning
      • Evening dress code: Formal
      • High chairs available
    • El Fogón
      Image bar
      • Breakfast : Snack Bar
      • Lunch : Snack Bar
      • Evening dress code: Casual
      • High chairs available
    • Star Café
      Image bar
      • Lunch : Coffee shop & desserts
    • Jambalaya
      Image bar
      • Dinner : À la Carte Cajun-Creole
      • Reservation required
      • Evening dress code: Formal
      • High chairs available
    • Gourmet El Museo
      Image bar
      • Minimum age : 12 years old
      • Dinner : À la Carte Gourmet
      • Reservation required
      • Evening dress code: Formal
  • Bar(s)

    • Kukulcan
      Image bar
      • Location : Lobby
      • Opening time : 09:00
      • Closing time : 01:00
      • Local drinks
      • International drinks
    • Music Hall
      Image bar
      • Location : Theatre
      • Opening time : 17:00
      • Closing time : 00:00
      • Local drinks
      • International drinks
    • Las Olas
      Image bar
      • Location : Pool
      • Opening time : 10:00
      • Closing time : 18:00
      • Local drinks
      • International drinks
    • Las Rocas
      Image bar
      • Location : Swim-up
      • Opening time : 10:00
      • Closing time : 18:00
      • Local drinks
      • International drinks
    • El Buen Puro
      Image bar
      • Cigar lounge
      • Opening time : 17:00
      • Closing time : 01:00
      • Local drinks
      • International drinks
    • Chiringo
      Image bar
      • Location : Beach
      • Opening time : 10:00
      • Closing time : 17:30
      • Local drinks
      • International drinks
    • Galaxy
      Image bar
      • Disco
      • Opening time : 23:00
      • Closing time : 03:00
      • Local drinks
      • International drinks
Kids
Ø
  • Kids' Club (ages 4 to 12)
  • Playground
  • Water park
  • Babysitting ($)
  • High chair available at the restaurant(s)

Notes

Lazy river
Wave pool
Baby Kitchen (10USD per day)
Kid's corner (4-12 years old) : Supervised kids playground, from 6pm to 10:30pm.
Golf 1
Ø
  • There’s nothing like a good game of golf to get you in the vacation spirit, so here's some information on nearby golf course(s) offering advantageous rates locally ($).

    This information is for informational purposes only and is subject to change.

Playa Paraiso Golf Club

Designed by P.B. Dye
Carretera Chetumal-Cancun Km.309
9848772847
9848772810
golfparaiso@iberostar.com.mx
  • Golf Course near the property
  • 18 holes
  • Driving range ($)
  • Lockers
  • Par 72
  • Black (men) slope 136 / 6701 yards - Blue (men) slope 130 / 6189 yards - White (men) slope 135 / 5670 yards - Red (women) slope 120 / 4680 yards
  • Golf cart included
  • Pre-reserved tee times available
  • Formal dress code
  • Putting green
  • Teaching pro ($)
  • Club house ($)
  • Mandatory golf cart
  • Pro shop ($)
  • Chipping green
Scuba Diving
Ø

Services ($)

  • Scuba diving centre on site
  • PADI certification
Spa
Ø

Services ($)

  • Body Treatments
  • Hamman
  • Jacuzzi
  • Massage
  • Turkish bath
Wedding / Honeymoon
Ø

Free honeymoon package

  • To be eligible for the honeymoon package,  must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.
Eco-responsible
Ø

Green Globe

Green Globe is a stringent international certification program for the travel and tourism industry that incorporates sustainability principles.
Special offers
Ø
  • 1 child under 13 stays and eats free (2016-2017)

      • When sharing the room with 2 paying adults
      • Applicable for travel between April 1, 2017 and April 30, 2017
  • 2 children under 13 stay and eat free (2016-2017)

      • When sharing the room with 2 paying adults
      • Applicable for travel between May 1, 2017 and October 31, 2017
  • 1 child under 13 stays and eats free (2017-2018)

      • When sharing the room with 2 paying adults
      • Applicable for travel:
        • Between November 1, 2017 and January 31, 2018
        • Between April 1, 2018 and April 30, 2018
  • 2 children under 13 stay and eat free (2017-2018)

      • When sharing the room with 2 paying adults
      • Applicable for travel between May 1, 2018 and October 31, 2018
Ratings
0000) 4730 Review(s)
TripAdvisor rating
0000)
TripAdvisor rating : Last 3 reviews
Ø

Little bit of this and that. 000¼¼ April 24, 2017

  • Reason for stay was for business purposes and was selected by employer. Jan/2016 This place is massive! try to not forget something in your room or else you'll be getting your steps in for the day...
  • Michelle_3m

Relaxing in the warm sunshine can be a strenuous experience 000¼¼ April 23, 2017

  • On April 5 we took our entire family of 10 (6 adults and 4 grandchildren ranging in age from 7-14.We had 3 rooms, the largest of which was a family suite with two bedrooms and two baths.Location is...
  • BenMSeattle

Welcome Beautiful Family! 00000 April 23, 2017

  • Bienvenidos, Welcome was how we felt from the moment we walked into the beautiful lobby to the last hour we spent playing pool waiting for our ride to the airport. The open air design of the resort...
  • edtechgirl
Transat rating
8888*
Ø

Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.