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The IBEROSTAR Quetzal Hotel in Riviera Maya is on stunning Playacar Beach, minutes from Playa del Carmen, approximately 60 km from the Cancun airport.
Hotel details
Important information
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  • Transat has made all reasonable efforts to ensure the accuracy of its product information, promotions, photos, layouts and videos; however, please note that changes may occur at any moment without notice.

Mandatory Information: Room category name change

  • November 27, 2015:

    Please take note the "Priority Location Room" category is now called "Superior Room".
About your Hotel
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Hotel Location

  • Approximately 60 km from Cancun International Airport
  • Beachfront
  • Close to an attraction/town/historical site
  • Area: Playacar Beach
  • Metro:
  • District:

Hotel Description

  • 350 rooms
  • 10 building(s) of 3 storey(s)

Services

  • Parking available at the hotel
  • 3 pool(s)
  • 7 restaurant(s)
  • 7 bar(s)
  • Fitness center
  • Playground
  • Evening entertainment
  • Live music
  • Convenience Store ($)
  • Spa ($)
  • Doctor on site ($)
  • Laundry services ($)
  • Accessible for people with restricted mobility
  • WiFi available in :
    • The entire complex
  • Currency exchange ($)
  • ATM ($)
  • Check-in time : 3:00 PM
  • Check-out time : 12:00 PM
  • Scuba diving ($)
  • Babysitting ($)
  • Golf course nearby ($)
  • Jewellery store ($)
  • Gift shop ($)
  • Photo shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Convention centre ($)
  • Beauty salon ($)
  • Car Rental ($)

Beach

  • Beach Club on site
  • Beach Club (facilities on the beach) : Yes ($) ($)
  • Lounge chairs
  • Palapas
  • Bali Beds

Hotel Contact Information

  • IBEROSTAR Quetzal 4*
  • Av Xaman-Ha, Lote hotelero Nro 2 Playa del Carmen, Quintana Roo Mexico, 77710
  • Tel.: 9848772000
  • Fax : 9848730424
  • Email : rrpptucque@iberostar.com.mx
Inclusions
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For travel between November 1, 2016 and October 31, 2017

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners 3/week or 5/2 weeks (reservations required)
  • Daily activities program
  • Daily sports
  • Gala dinner on Dec. 24 and 31
  • Introduction to scuba diving in pool once/stay
  • Live music
  • Mini-bar restocked every two days (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Room service from 11 am to 11 pm
  • Selected international drinks (unlimited, house wine included)
  • Waiter service at the pool/beach
  • WiFi
  • Buffet breakfast, lunch and dinner
  • Beverages and snacks 24-hour
  • Access to all services and facilities at IBEROSTAR Paraiso Beach, IBEROSTAR Paraiso del Mar and IBEROSTAR Cozumel from 8 am to 6 pm (transportation not included)
  • Service of a representative at destination
  • Honeymoon package

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners 3/week or 5/2 weeks (reservations required)
  • Daily activities program
  • Daily sports
  • Gala dinner on Dec. 24 and 31
  • Introduction to scuba diving in pool once/stay
  • Live music
  • Mini-bar restocked every two days (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Room service from 11 am to 11 pm
  • Selected international drinks (unlimited, house wine included)
  • Waiter service at the pool/beach
  • WiFi
  • Buffet breakfast, lunch and dinner
  • Beverages and snacks 24-hour
  • Access to all services and facilities at IBEROSTAR Paraiso Beach, IBEROSTAR Paraiso del Mar and IBEROSTAR Cozumel from 8 am to 6 pm (transportation not included)
  • Service of a representative at destination
  • Honeymoon package
For travel between November 1, 2017 and October 31, 2018

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners 3/week or 5/2 weeks (reservations required)
  • Daily activities program
  • Daily sports
  • Gala dinner on Dec. 24 and 31
  • Introduction to scuba diving in pool once/stay
  • Live music
  • Mini-bar restocked every two days (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Room service from 11 am to 11 pm
  • Selected international drinks (unlimited, house wine included)
  • Waiter service at the pool/beach
  • WiFi
  • Buffet breakfast, lunch and dinner
  • Beverages and snacks 24-hour
  • Access to all services and facilities at IBEROSTAR Paraiso Beach, IBEROSTAR Paraiso del Mar and IBEROSTAR Cozumel from 8 am to 6 pm (transportation not included)
  • Service of a representative at destination
  • Honeymoon package

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners 3/week or 5/2 weeks (reservations required)
  • Daily activities program
  • Daily sports
  • Gala dinner on Dec. 24 and 31
  • Introduction to scuba diving in pool once/stay
  • Live music
  • Mini-bar restocked every two days (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Room service from 11 am to 11 pm
  • Selected international drinks (unlimited, house wine included)
  • Waiter service at the pool/beach
  • WiFi
  • Buffet breakfast, lunch and dinner
  • Beverages and snacks 24-hour
  • Access to all services and facilities at IBEROSTAR Paraiso Beach, IBEROSTAR Paraiso del Mar and IBEROSTAR Cozumel from 8 am to 6 pm (transportation not included)
  • Service of a representative at destination
  • Honeymoon package
Rooms
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  • For your comfort, each room offers :
  • Room > Ø

    • Mini-bar
    • In-room safe
    • Cable TV
    • 110/120 volts
    • Size of the room : 35 m²
    • Garden View
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Central air-conditioning
    • Ceiling fan
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • WiFi
  • Ocean Front Junior Suite > Ø

    • Mini-bar
    • In-room safe
    • Cable TV
    • 110/120 volts
    • Size of the room : 39 m²
    • Oceanfront
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed and 1 sofa or 2 double beds and 1 sofa
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Central air-conditioning
    • Ceiling fan
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • WiFi
  • Superior Room > Ø

    • Mini-bar
    • In-room safe
    • Cable TV
    • 110/120 volts
    • Size of the room : 35 m²
    • Garden View
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Central air-conditioning
    • Ceiling fan
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • Spa (access to the spa wet areas)
    • WiFi
    • Location (near the beach and pool area)
  • Junior Suite > Ø

    • Mini-bar
    • In-room safe
    • Cable TV
    • 110/120 volts
    • Size of the room : 39 m²
    • Garden View
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 King-size bed and 2 sofas
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Central air-conditioning
    • Ceiling fan
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • Spa (access to the spa wet areas)
    • WiFi
  • Family Room > Ø

    • Mini-bar
    • In-room safe
    • Cable TV
    • 110/120 volts
    • Size of the room : 70 m²
    • Garden View
    • Up to 6 people :
      • Maximum 6 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed (1st room)
    • 2 double beds (2nd room)
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Central air-conditioning
    • Ceiling fan
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Microwave
    • Room service
    • Telephone
    • WiFi
Sports / Activities
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Sports

  • Archery
  • Basketball
  • Golf course nearby ($)
  • Kayaking
  • Motorized water sports ($)
  • Non-motorized water sports
  • Sailing
  • Soccer
  • Tennis
    • Night Tennis ($)
    • Tennis Pro ($)
  • Volleyball
  • Waterpolo
  • Windsurfing

Activities

  • Aerobics
  • Aquafitness
  • Catamaran ($)
  • Dance lessons
  • Darts
  • Fitness center
  • Introduction to scuba diving in pool
  • Jacuzzi
  • Petanque
  • Pilates
  • Ping-pong
  • Pool tables
  • Riffle shooting
  • Scuba Diving ($)
  • Yoga
Internet
Ø

WiFi available in :

  • The entire complex
Restaurants / Bars
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  • This information is for informational purposes only and can change depending of the occupancy and season.
  • Restaurant(s)

    • Tulum
      Image bar
      • Breakfast : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Evening dress code: Casual
      • High chairs available
    • Cozumel
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Evening dress code: Casual
      • High chairs available
    • Bonsai
      Image bar
      • Dinner : À la Carte Japanese
      • Reservation required
      • Air conditioning
      • Evening dress code: Semi-formal
      • High chairs available
    • Uxmal
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : À la Carte Steakhouse
      • Reservation required
      • Evening dress code: Semi-formal
      • High chairs available
    • La Hacienda
      Image bar
      • Dinner : À la Carte Mexican
      • Reservation required
      • Evening dress code: Semi-formal
      • High chairs available
    • La Gondola
      Image bar
      • Dinner : À la Carte Italian
      • Reservation required
      • Air conditioning
      • Evening dress code: Semi-formal
      • High chairs available
    • Marenostrum
      Image bar
      • Dinner : À la Carte Mediterranean
      • Reservation required
      • Air conditioning
      • Evening dress code: Semi-formal
      • High chairs available
  • Bar(s)

    • La Cascada
      Image bar
      • Location : Swim-up
      • Opening time : 10:00
      • Closing time : 18:00
      • Local drinks
      • International drinks
    • La Plaza
      Image bar
      • Location : Theatre
      • Opening time : 17:00
      • Closing time : 00:00
      • Local drinks
      • International drinks
    • El Kiosko
      Image bar
      • Location : Beach
      • Opening time : 10:00
      • Closing time : 19:00
      • Local drinks
      • International drinks
    • El Paso
      Image bar
      • Location : Lobby
      • Opening time : 08:00
      • Closing time : 01:00
      • Local drinks
      • International drinks
    • Tikal
      Image bar
      • Location : Lobby
      • Opening time : 08:00
      • Closing time : 01:00
      • Local drinks
      • International drinks
    • La Máscara
      Image bar
      • Sports Bar
      • Opening time : 17:00
      • Closing time : 01:00
      • Local drinks
    • Palapa Uxmal
      Image bar
      • Location : Beach
      • Opening time : 07:00
      • Closing time : 18:00
      • Local drinks
Kids
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  • Kids' Club (ages 4 to 12)
  • 1 kids pool(s)
  • Playground
  • Babysitting ($)
  • High chair available at the restaurant(s)
Golf 1
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  • There’s nothing like a good game of golf to get you in the vacation spirit, so here's some information on nearby golf course(s) offering advantageous rates locally ($).

    This information is for informational purposes only and is subject to change.

Playa Paraiso Golf Club

Designed by P.B. Dye
Carretera Chetumal-Cancun Km.309
9848772847
9848772810
golfparaiso@iberostar.com.mx
  • Golf Course near the property
  • 18 holes
  • Driving range ($)
  • Lockers
  • Par 72
  • Black (men) slope 136 / 6701 yards - Blue (men) slope 130 / 6189 yards - White (men) slope 135 / 5670 yards - Red (women) slope 120 / 4680 yards
  • Golf cart included
  • Pre-reserved tee times available
  • Formal dress code
  • Putting green
  • Teaching pro ($)
  • Club house ($)
  • Mandatory golf cart
  • Pro shop ($)
  • Chipping green
Scuba Diving
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Services ($)

  • Introduction to scuba diving in pool
  • Scuba diving centre on site
  • PADI certification
Spa
Ø

Services ($)

  • Body Treatments
  • Jacuzzi
  • Massage
  • Sauna
Wedding / Honeymoon
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Free honeymoon package

  • To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.

Wedding package ($)

Eco-responsible
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Green Globe

Green Globe is a stringent international certification program for the travel and tourism industry that incorporates sustainability principles.
Special offers
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  • Children 0-2 years stay free (2016-2017)

      • Applicable for travel between November 1, 2016 and October 31, 2017
  • Children 0-2 years stay free (2017-2018)

      • Applicable for travel between November 1, 2017 and October 31, 2018
Ratings
0000) 4582 Review(s)
TripAdvisor rating
0000)
TripAdvisor rating : Last 3 reviews
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Another Wonderful Vacation 00000 May 24, 2017

  • This was our third visit to the Quetzal and it never disappoints. The property is always very clean, the food very good and the staff is outstanding. When we arrived we were greeted by Marcella...
  • nancyp675

Family vacation 000¼¼ May 23, 2017

  • Disappointing trip this year. This was our 3rd year to stay at Iberostar Quetzal and this year we brought my husbands entire family, including his mother who is 83. Prior 2 years were amazing. This...
  • melissabX7404LK

Lovely Stay 00000 May 23, 2017

  • We stayed at Iberostar Quetzal for 2 weeks. We had such a fantastic time. We originally booked standard room because that was all we could get from the agency. During check in, we asked for an...
  • charityo506
Transat rating
8888²
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Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.