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The Moon Palace Cancun Hotel in Riviera Maya is a resort nestled on Cancun’s tranquil South shore, approximately 10 km from the Cancun airport.
Hotel details
Important information
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  • Transat has made all reasonable efforts to ensure the accuracy of its product information, promotions, photos, layouts and videos; however, please note that changes may occur at any moment without notice.

Mandatory Information: Golf course maintenance and Spa renovation

  • July 26, 2017:
     
    Renovations in the hotel are expected or in process.
     
    Dates: Golf course: Aug. 18 to Oct. 31, 2017; Spa: Aug. 15 to Dec 15, 2017
    Type of renovation: Hotel is proceeding to closing the Golf Course for maintenance; SPA will be closed for renovations.
    Substitution: Clients will have access to the Riviera Cancun Golf Course, and Palace Resorts offers the possibility to clients to access the Playa del Carmen’s golf course Grand Coral. Transportation is included and must be pre-booked along teetime (required). Clients can use the beauty parlor for spa services of Nizuc section and/or of Sunrise section and the spa of The Grand at Moon Palace for more complete care and services.

    The hotelier is deploying all possible efforts to minimize the noise and impact of renovations. We apologize in advance for any inconvenience this situation may cause you during your stay.

Brochure Erratum(s)

  • Please take note of the following changes in our 2016-2017 brochure.
     
    June 09, 2017 :
    Please take note that clients who staying at one of following Palace Resorts hotels: Beach Palace, Isla Mujeres Palace, LeBlanc Spa Resort, Moon Palace Cancun, Playacar Palace & Sun Palace can access to all services and facilities of all Palace Resorts except the Grand at Moon Palace ($).   


    December 29, 2016:
    The hotel is now called "Moon Palace Cancun".
  • Please take note of the following change in our 2017-2018 brochure.
     
    June 09, 2017 :
    Please take note that clients who staying at one of following Palace Resorts hotels: Beach Palace, Isla Mujeres Palace, LeBlanc Spa Resort, Moon Palace Cancun, Playacar Palace & Sun Palace can access to all services and facilities of all Palace Resorts except the Grand at Moon Palace ($).   
About your Hotel
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Hotel Location

  • Approximately 10 km from Cancun International Airport
  • Beachfront
  • Close to a park/nature reserve
  • Close to an attraction/town/historical site
  • Area: Cancun South Shore

Hotel Description

  • Transat Exclusive section
  • Transat Exclusive club
  • 2446 rooms
  • 4 building(s) of 3 storey(s)
  • Elevator

Services

  • Parking available at the hotel
  • 7 pool(s)
  • 16 restaurant(s)
  • 10 bar(s)
  • 24h drinks
  • 24h snacks
  • Disco
  • Fitness center
  • Playground
  • Internet business center
  • Evening entertainment
  • Live music
  • Convenience Store ($)
  • Spa ($)
  • Doctor on site ($)
  • Laundry services ($)
  • 4 tennis court(s)
  • -
  • Water park ($)
  • WiFi available in :
    • Lobby
    • Room
  • Nurse on site ($)
  • Currency exchange ($)
  • ATM ($)
  • Check-in time : 3:00 PM
  • Check-out time : 12:00 PM
  • Scuba diving ($)
  • Babysitting ($)
  • Golf course nearby ($)
  • Golf Course on site ($)
  • Jewellery store ($)
  • Gift shop ($)
  • Photo shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Convention centre ($)
  • Wine Cellar ($)
  • Beauty salon ($)
  • Spa services ($)
  • Car Rental ($)
  • This hotel accepts student groups

Beach

  • Beach Club on site
  • Beach Club (facilities on the beach) : Yes (included)
  • Lounge chairs
  • Palapas

Hotel Contact Information

  • Moon Palace Cancun 5*
  • Carretera Cancun-Chetumal km 340, 77500, Cancun, Quintana Roo, Mexico
  • Tel.: 9988816000
  • Fax : 9988816001
Inclusions
Ø
For travel between November 1, 2016 and October 31, 2017

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (no reservations required)
  • Daily activities program
  • Daily sports
  • Domestic drinks
  • Evening entertainment
  • In-room liquor dispenser
  • Mini-bar restored daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Phone calls to Canada (restrictions apply)
  • Premium brand drinks
  • Room service available 24-hour
  • Selected international drinks (unlimited, house wine included)
  • Snacks
  • Turn-down service
  • Buffet breakfast, lunch and dinner
  • Exclusive section (Sunrise)
  • Access to all services and facilities of all Palace Resorts except the Grand at Moon Palace ($). ($)
  • Service of a representative at destination
  • Wedding package
Distinction Collection inclusions *:
  • Direct transfer between the airport and hotel (package only)
  • À la carte dinners (additional guaranteed reservations may apply)
  • Welcome cocktail upon arrival
  • Mini-bar restocked daily
  • Selected international drinks (unlimited)
  • Safety deposit box (free)
  • Cool Towel upon arrival
  • Bathrobes and slippers in room
  • Beach towels in room
  • WiFi (free in the lobby (some restrictions may apply))
* Included with "Deluxe Room Resort View", "Deluxe Room Resort View with Golf", "Superior Deluxe Room Garden View", "Superior Deluxe Room Garden View with Golf", "Superior Deluxe Room Ocean View", "Superior Deluxe Room Ocean View with Golf", "Concierge Level Room", "Concierge Level Room with Golf", "Junior Suite Golf Course View", "Junior Suite Golf Course View with Golf", "Family Deluxe", "Family Deluxe Room with Golf", "Wellness Suite", "Wellness Suite with Golf", "Superior Deluxe Room Oceanfront" and "Superior Deluxe Room Oceanfront with Golf" only
Family Collection inclusions :
  • Children's entertainment
  • Equipment for kids
  • Kids' Club
  • Free seat selection for kids (some restrictions may apply, as per company policy)
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only)
  • Accommodation for families of five or more
  • Part of: Little Fish
  • Part of: Cool for Teens
Crystal Club inclusions *:
  • Direct transfer between the airport and hotel (package only)
  • Welcome cocktail upon arrival
  • Distinct identification bracelet
  • Bottle of wine in room upon arrival
  • Bathrobes and slippers in room
  • Concierge service
  • Beach towels in room
* Included with "Deluxe Room Resort View", "Deluxe Room Resort View with Golf", "Superior Deluxe Room Garden View", "Superior Deluxe Room Garden View with Golf", "Superior Deluxe Room Ocean View", "Superior Deluxe Room Ocean View with Golf", "Concierge Level Room", "Concierge Level Room with Golf", "Junior Suite Golf Course View", "Junior Suite Golf Course View with Golf", "Family Deluxe", "Family Deluxe Room with Golf", "Wellness Suite", "Wellness Suite with Golf" and "Superior Deluxe Room Oceanfront" only

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (no reservations required)
  • Daily activities program
  • Daily sports
  • Domestic drinks
  • Evening entertainment
  • In-room liquor dispenser
  • Mini-bar restored daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Phone calls to Canada (restrictions apply)
  • Premium brand drinks
  • Room service available 24-hour
  • Selected international drinks (unlimited, house wine included)
  • Snacks
  • Turn-down service
  • Buffet breakfast, lunch and dinner
  • Exclusive section (Sunrise)
  • Access to all services and facilities of all Palace Resorts except the Grand at Moon Palace ($). ($)
  • Service of a representative at destination
  • Wedding package
Distinction Collection inclusions *:
  • Direct transfer between the airport and hotel (package only)
  • À la carte dinners (additional guaranteed reservations may apply)
  • Welcome cocktail upon arrival
  • Mini-bar restocked daily
  • Selected international drinks (unlimited)
  • Safety deposit box (free)
  • Cool Towel upon arrival
  • Bathrobes and slippers in room
  • Beach towels in room
  • WiFi (free in the lobby (some restrictions may apply))
* Included with "Deluxe Room Resort View", "Deluxe Room Resort View with Golf", "Superior Deluxe Room Garden View", "Superior Deluxe Room Garden View with Golf", "Superior Deluxe Room Ocean View", "Superior Deluxe Room Ocean View with Golf", "Concierge Level Room", "Concierge Level Room with Golf", "Junior Suite Golf Course View", "Junior Suite Golf Course View with Golf", "Family Deluxe", "Family Deluxe Room with Golf", "Wellness Suite", "Wellness Suite with Golf", "Superior Deluxe Room Oceanfront" and "Superior Deluxe Room Oceanfront with Golf" only
Family Collection inclusions :
  • Children's entertainment
  • Equipment for kids
  • Kids' Club
  • Free seat selection for kids (some restrictions may apply, as per company policy)
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only)
  • Accommodation for families of five or more
  • Part of: Little Fish
  • Part of: Cool for Teens
Crystal Club inclusions *:
  • Direct transfer between the airport and hotel (package only)
  • Welcome cocktail upon arrival
  • Distinct identification bracelet
  • Bottle of wine in room upon arrival
  • Bathrobes and slippers in room
  • Concierge service
  • Beach towels in room
* Included with "Deluxe Room Resort View", "Deluxe Room Resort View with Golf", "Superior Deluxe Room Garden View", "Superior Deluxe Room Garden View with Golf", "Superior Deluxe Room Ocean View", "Superior Deluxe Room Ocean View with Golf", "Concierge Level Room", "Concierge Level Room with Golf", "Junior Suite Golf Course View", "Junior Suite Golf Course View with Golf", "Family Deluxe", "Family Deluxe Room with Golf", "Wellness Suite", "Wellness Suite with Golf" and "Superior Deluxe Room Oceanfront" only
For travel between November 1, 2017 and October 31, 2018

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (no reservations required)
  • Daily activities program
  • Daily sports
  • Domestic drinks
  • Evening entertainment
  • In-room liquor dispenser
  • Mini-bar restored daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Phone calls to Canada (restrictions apply)
  • Premium brand drinks
  • Room service available 24-hour
  • Selected international drinks (unlimited, house wine included)
  • Snacks
  • Turn-down service
  • Buffet breakfast, lunch and dinner
  • Exclusive section
  • Access to all services and facilities of all Palace Resorts except the Grand At Moon Palace ($). ($)
  • Service of a representative at destination
  • Wedding package
Family Collection inclusions :
  • Children's entertainment
  • Equipment for kids
  • Kids' Club
  • Free seat selection for kids (some restrictions may apply, as per company policy)
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only)
  • Accommodation for families of five or more
  • Part of: For the little ones, Cool for teens & Big fun for big families

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (no reservations required)
  • Daily activities program
  • Daily sports
  • Domestic drinks
  • Evening entertainment
  • In-room liquor dispenser
  • Mini-bar restored daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Phone calls to Canada (restrictions apply)
  • Premium brand drinks
  • Room service available 24-hour
  • Selected international drinks (unlimited, house wine included)
  • Snacks
  • Turn-down service
  • Buffet breakfast, lunch and dinner
  • Exclusive section
  • Access to all services and facilities of all Palace Resorts except the Grand At Moon Palace ($). ($)
  • Service of a representative at destination
  • Wedding package
Family Collection inclusions :
  • Children's entertainment
  • Equipment for kids
  • Kids' Club
  • Free seat selection for kids (some restrictions may apply, as per company policy)
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only)
  • Accommodation for families of five or more
  • Part of: For the little ones, Cool for teens & Big fun for big families
Rooms
Ø
  • For your comfort, each room offers :
  • Deluxe Room Resort View > Ø

    Inclusions
    • Distinction Collection inclusions (Season 2016-2017)
    • Crystal Club inclusions (Season 2016-2017)
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Resort View
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
      • Bath type : Whirlpool
    • Whirlpool in room
    • TAKE NOTE THAT AS OF NOVEMBER 1, 2017 MOON PALACE CANCUN HOTEL WON’T BE
      CRYSTAL CLUB - DISTINCTION COLLECTION ANYMORE.
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • Distinction Collection inclusions
    • Crystal Club inclusions
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • WiFi
    • Bottle of wine in room upon arrival
    • Resort Credit (receive up to $1,500 resort credit per room/ stay; 16% applicable tax on all purchases made with resort credits. Some restrictions may apply)
    Note: Possibility to choose and replace by unlimited golf  promtion instead of resort credit (unlimited golf, golf cart not included, mandatory).
  • Deluxe Room Resort View with Golf > Ø

    Inclusions
    • Distinction Collection inclusions (Season 2016-2017)
    • Crystal Club inclusions (Season 2016-2017)
    • Golf package inclusions
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Resort View
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
      • Bath type : Whirlpool
    • Whirlpool in room
    • TAKE NOTE THAT AS OF NOVEMBER 1, 2017 MOON PALACE CANCUN HOTEL WON’T BE
      CRYSTAL CLUB - DISTINCTION COLLECTION ANYMORE.
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • Distinction Collection inclusions
    • Crystal Club inclusions
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • WiFi
    • Bottle of wine in room upon arrival
    • Resort Credit (receive up to $1,500 resort credit per room/ stay; 16% applicable tax on all purchases made with resort credits. Some restrictions may apply)
  • Superior Deluxe Room Garden View > Ø

    Inclusions
    • Distinction Collection inclusions (Season 2016-2017)
    • Crystal Club inclusions (Season 2016-2017)
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Garden View
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
      • Bath type : Whirlpool
    • Whirlpool in room
    • TAKE NOTE THAT AS OF NOVEMBER 1, 2017 MOON PALACE CANCUN HOTEL WON’T BE
      CRYSTAL CLUB - DISTINCTION COLLECTION ANYMORE.
    • Individual air-conditioning
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • Distinction Collection inclusions
    • Crystal Club inclusions
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • WiFi
    • Bottle of wine in room upon arrival
    • Resort Credit (receive up to $1,500 resort credit per room/ stay; 16% applicable tax on all purchases made with resort credits. Some restrictions may apply)
    Note: Possibility to choose and replace by unlimited golf promotion instead of resort credit (unlimited golf, golf cart not included, mandatory).
  • Superior Deluxe Room Garden View with Golf > Ø

    Inclusions
    • Distinction Collection inclusions (Season 2016-2017)
    • Crystal Club inclusions (Season 2016-2017)
    • Golf package inclusions
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Garden View
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
      • Bath type : Whirlpool
    • Whirlpool in room
    • TAKE NOTE THAT AS OF NOVEMBER 1, 2017 MOON PALACE CANCUN HOTEL WON’T BE
      CRYSTAL CLUB - DISTINCTION COLLECTION ANYMORE.
    • Individual air-conditioning
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • Distinction Collection inclusions
    • Crystal Club inclusions
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • WiFi
    • Bottle of wine in room upon arrival
    • Resort Credit (receive up to $1,500 resort credit per room/ stay; 16% applicable tax on all purchases made with resort credits. Some restrictions may apply)
  • Superior Deluxe Room Ocean View > Ø

    Inclusions
    • Distinction Collection inclusions (Season 2016-2017)
    • Crystal Club inclusions (Season 2016-2017)
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Ocean View
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
      • Bath type : Whirlpool
    • Whirlpool in room
    • TAKE NOTE THAT AS OF NOVEMBER 1, 2017 MOON PALACE CANCUN HOTEL WON’T BE
      CRYSTAL CLUB - DISTINCTION COLLECTION ANYMORE.
    • Individual air-conditioning
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • Distinction Collection inclusions
    • Crystal Club inclusions
    • WiFi
    • Resort Credit (receive up to $1,500 resort credit per room/ stay; 16% applicable tax on all purchases done with resort credits. Some restrictions may apply)
    Note: Possibility to choose and replace by unlimited golf promotion instead of resort credit (unlimited golf, golf cart not included, mandatory).
  • Superior Deluxe Room Ocean View with Golf > Ø

    Inclusions
    • Distinction Collection inclusions (Season 2016-2017)
    • Crystal Club inclusions (Season 2016-2017)
    • Golf package inclusions
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Ocean View
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
      • Bath type : Whirlpool
    • Whirlpool in room
    • TAKE NOTE THAT AS OF NOVEMBER 1, 2017 MOON PALACE CANCUN HOTEL WON’T BE
      CRYSTAL CLUB - DISTINCTION COLLECTION ANYMORE.
    • Individual air-conditioning
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • Distinction Collection inclusions
    • Crystal Club inclusions
    • WiFi
    • Resort Credit (receive up to $1,500 resort credit per room/ stay; 16% applicable tax on all purchases made with resort credits. Some restrictions may apply)
  • Concierge Level Room > Ø

    Inclusions
    • Distinction Collection inclusions (Season 2016-2017)
    • Crystal Club inclusions (Season 2016-2017)
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Extra bed (on request)
    • Crib (on request)
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
      • Bath type : Whirlpool
    • Whirlpool in room
    • TAKE NOTE THAT AS OF NOVEMBER 1, 2017 MOON PALACE CANCUN HOTEL WON’T BE
      CRYSTAL CLUB - DISTINCTION COLLECTION ANYMORE.
    • Individual air-conditioning
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Pillow menu
    • Room service
    • Telephone
    • Distinction Collection inclusions
    • Crystal Club inclusions
    • Bathrobes and slippers in room
    • Concierge service (exclusive with the phone)
    • Massage (2 of 25 minutes)
    • Private beach area with waiter service
    • Turn-down service with nightly petit fours
    • WiFi
    • Bottle of wine in room upon arrival
    • Private candlelight dinner (once per stay)
    • Early check-in and late check-out (subject to availability)
    • Aromatherapy (menu)
    • Resort Credit (receive up to $1,500 resort credit per room/ stay; 16% applicable tax on all purchases made with resort credits. Some restrictions may apply)
    Note: Possibility to choose and replace by unlimited golf promotion instead of resort credit (unlimited golf, golf cart not included, mandatory).
  • Concierge Level Room with Golf > Ø

    Inclusions
    • Distinction Collection inclusions (Season 2016-2017)
    • Crystal Club inclusions (Season 2016-2017)
    • Golf package inclusions
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Extra bed (on request)
    • Crib (on request)
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
      • Bath type : Whirlpool
    • Whirlpool in room
    • TAKE NOTE THAT AS OF NOVEMBER 1, 2017 MOON PALACE CANCUN HOTEL WON’T BE
      CRYSTAL CLUB - DISTINCTION COLLECTION ANYMORE.
    • Individual air-conditioning
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Pillow menu
    • Room service
    • Telephone
    • Distinction Collection inclusions
    • Crystal Club inclusions
    • Bathrobes and slippers in room
    • Concierge service (exclusive with the phone)
    • In-room liquor dispenser
    • Massage (2 of 25 minutes)
    • Private beach area with waiter service
    • Turn-down service with nightly petit fours
    • WiFi
    • Bottle of wine in room upon arrival
    • Private candlelight dinner (once per stay)
    • Early check-in and late check-out (subject to availability)
    • Aromatherapy (menu)
    • Resort Credit (receive up to $1,500 resort credit per room/ stay; 16% applicable tax on all purchases made with resort credits. Some restrictions may apply)
  • Junior Suite Golf Course View > Ø

    Inclusions
    • Distinction Collection inclusions (Season 2016-2017)
    • Crystal Club inclusions (Season 2016-2017)
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Golf View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed and 1 sofa
    • Extra bed (on request)
    • Crib (on request)
    • Connecting room available on request
    • Terrace
    • Bathroom with shower only
      • Shower : Regular
      • Bath type : Whirlpool
    • Whirlpool in room
    • TAKE NOTE THAT AS OF NOVEMBER 1, 2017 MOON PALACE CANCUN HOTEL WON’T BE
      CRYSTAL CLUB - DISTINCTION COLLECTION ANYMORE.
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Telephone
    • Distinction Collection inclusions
    • Crystal Club inclusions
    • Bathrobes and slippers in room
    • Golf cart (for personal use on hotel resort)
    • In-room liquor dispenser
    • WiFi
    • Bottle of wine in room upon arrival
    • Resort Credit (receive up to $1,500 resort credit per room/ stay; 16% applicable tax on all purchases made with resort credits. Some restrictions may apply)
     Note: Possibility to choose and replace by unlimited golf promotion instead of resort credit (unlimited golf, golf cart not included, mandatory).
  • Junior Suite Golf Course View with Golf > Ø

    Inclusions
    • Distinction Collection inclusions (Season 2016-2017)
    • Crystal Club inclusions (Season 2016-2017)
    • Golf package inclusions
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Golf View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed and 1 sofa
    • Extra bed (on request)
    • Crib (on request)
    • Connecting room available on request
    • Terrace
    • Bathroom with shower only
      • Shower : Regular
      • Bath type : Whirlpool
    • Whirlpool in room
    • TAKE NOTE THAT AS OF NOVEMBER 1, 2017 MOON PALACE CANCUN HOTEL WON’T BE
      CRYSTAL CLUB - DISTINCTION COLLECTION ANYMORE.
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Telephone
    • Distinction Collection inclusions
    • Crystal Club inclusions
    • Bathrobes and slippers in room
    • Golf cart (for personal use on hotel resort)
    • In-room liquor dispenser
    • WiFi
    • Bottle of wine in room upon arrival
    • Resort Credit (receive up to $1,500 resort credit per room/ stay; 16% applicable tax on all purchases made with resort credits. Some restrictions may apply)
  • Family Deluxe > Ø

    Inclusions
    • Distinction Collection inclusions (Season 2016-2017)
    • Crystal Club inclusions (Season 2016-2017)
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Garden or Partial Sea View
    • Up to 6 people :
      • Maximum 4 adults
      • Maximum 4 children
    • Non-smoking room
    • Bedroom with closed door
    • 1 king-size bed (1st room)
    • 2 double beds (2nd room)
    • Extra bed (on request)
    • Crib (on request)
    • Dining area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
      • Bath type : Whirlpool
    • Whirlpool in room
    • 2 connecting rooms (superior deluxe garden view)

      TAKE NOTE THAT AS OF NOVEMBER 1, 2017 MOON PALACE CANCUN HOTEL WON’T BE
      CRYSTAL CLUB - DISTINCTION COLLECTION ANYMORE.
    • Individual air-conditioning
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • Video games (on request)
    • Distinction Collection inclusions
    • Crystal Club inclusions
    • Bathrobes and slippers in room (including mini-size for children)
    • In-room liquor dispenser
    • WiFi
    • Kids' menu (special room service & family guide activities)
    • Bottle of wine in room upon arrival
    • Complimentary (sun bucket kit & l'Oreal kids product line)
    • Resort Credit (receive up to $1,500 resort credit per room/ stay; 16% applicable tax on all purchases made with resort credits. Some restrictions may apply)
    Note: Possibility to choose and replace by unlimited golf promotion instead of resort credit (unlimited golf, golf cart not included, mandatory).
  • Family Deluxe Room with Golf > Ø

    Inclusions
    • Distinction Collection inclusions (Season 2016-2017)
    • Crystal Club inclusions (Season 2016-2017)
    • Golf package inclusions
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Garden or Partial Sea View
    • Up to 6 people :
      • Maximum 4 adults
      • Maximum 4 children
    • Non-smoking room
    • Bedroom with closed door
    • 1 king-size bed (1st room)
    • 2 double beds (2nd room)
    • Extra bed (on request)
    • Crib (on request)
    • Dining area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
      • Bath type : Whirlpool
    • Whirlpool in room
    • 2 connecting rooms (Superior Deluxe Garden View)

      TAKE NOTE THAT AS OF NOVEMBER 1, 2017 MOON PALACE CANCUN HOTEL WON’T BE
      CRYSTAL CLUB - DISTINCTION COLLECTION ANYMORE.
    • Individual air-conditioning
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • Video games (on request)
    • Distinction Collection inclusions
    • Crystal Club inclusions
    • Bathrobes and slippers in room (including mini-size for children)
    • In-room liquor dispenser
    • WiFi
    • Kids' menu (special room service & family guide activities)
    • Bottle of wine in room upon arrival
    • Complimentary sun bucket kit & l'Oreal kids product line
    • Resort Credit (receive up to $1,500 resort credit per room/ stay; 16% applicable tax on all purchases made with resort credits. Some restrictions may apply)
  • Wellness Suite > Ø

    Inclusions
    • Distinction Collection inclusions (Season 2016-2017)
    • Crystal Club inclusions (Season 2016-2017)
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Pool Front
    • Up to 4 people :
      • Maximum 2 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Terrace
    • Bathroom with shower only
      • Shower : Regular
      • Bath type : Whirlpool
    • Whirlpool in room
    • TAKE NOTE THAT AS OF NOVEMBER 1, 2017 MOON PALACE CANCUN HOTEL WON’T BE
      CRYSTAL CLUB - DISTINCTION COLLECTION ANYMORE.
    • Individual air-conditioning
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Pillow menu
    • Room service
    • Telephone
    • Distinction Collection inclusions
    • Crystal Club inclusions
    • Mini-bar (fully-stocked) featuring an assortment of thirt quenching and vitamin rich beverages and natural juices
    • WiFi
    • Access to aqua spinning bikes with a private instructor
    • Bath amenities including a flat iron (CHI)
    • Exclusive Awe Sports kit with yoga mat, dumbbells, and jump rope
    • Resort Credit (receive up to $1,500 resort credit per room/ stay; 16% applicable tax on all purchases made with resort credits. Some restrictions may apply.)
    Direct access from the terrace of the private pool, available exclusively for guests Guests will also be privy to a robust menu of heart healthy and gluten-free meals, available 24 hours a day via complimentary 24-hours room service Complimentary morning service with fruit and juice of the day served on the balcony Herbal teas and premium coffees via personal Lavazza machines Dawn-simulating alarm clock. Aromatherapy room diffuser Note: Possibility to choose and replace by unlimited golf promotion instead of resort credit (unlimited golf, golf cart not included, mandatory). Smelling salts for the in-room whirlpool and soaps with 100% natural essences
  • Wellness Suite with Golf > Ø

    Inclusions
    • Distinction Collection inclusions (Season 2016-2017)
    • Crystal Club inclusions (Season 2016-2017)
    • Golf package inclusions
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Pool Front
    • Up to 4 people :
      • Maximum 2 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Terrace
    • Bathroom with shower only
      • Shower : Regular
      • Bath type : Whirlpool
    • Whirlpool in room
    • TAKE NOTE THAT AS OF NOVEMBER 1, 2017 MOON PALACE CANCUN HOTEL WON’T BE
      CRYSTAL CLUB - DISTINCTION COLLECTION ANYMORE.
    • Individual air-conditioning
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Pillow menu
    • Room service
    • Telephone
    • Distinction Collection inclusions
    • Crystal Club inclusions
    • Mini-bar (fully stocked) featuring an assortment of thirt quenching and vitamin rich beverages and natural juices
    • WiFi
    • Access to aqua spinning bikes with a private instructor
    • Bath amenities including a flat iron (CHI)
    • Exclusive Awe Sports kit with yoga mat, dumbbells, and jump rope
    • Resort Credit (receive up to $1,500 resort credit per room/ stay; 16% applicable tax on all purchases made with resort credits. Some restrictions may apply)
    Direct access from the terrace of the private pool, available exclusively for guests Guests will also be privy to a robust menu of heart healthy and gluten-free meals, available 24 hours a day via complimentary 24-hours room service Complimentary morning service with fruit and juice of the day served on the balcony Herbal teas and premium coffees via personal Lavazza machines Dawn-simulating alarm clock. Aromatherapy room diffuser Smelling salts for the in-room whirlpool and soaps with 100% natural essences
  • Superior Deluxe Room Oceanfront > Ø

    Inclusions
    • Distinction Collection inclusions (Season 2016-2017)
    • Crystal Club inclusions (Season 2016-2017)
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Oceanfront
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Extra bed (on request)
    • Crib (on request)
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
      • Bath type : Whirlpool
    • Whirlpool in room
    • Individual air-conditioning
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • Distinction Collection inclusions
    • Crystal Club inclusions
    • WiFi
    • Resort Credit (receive up to $1,500 resort credit per room/ stay; 16% applicable tax on all purchases made with resort credits. Some restrictions may apply)
  • Superior Deluxe Room Oceanfront with Golf > Ø

    Inclusions
    • Distinction Collection inclusions (Season 2016-2017)
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Oceanfront
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Extra bed (on request)
    • Crib (on request)
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
      • Bath type : Whirlpool
    • Whirlpool in room
    • Individual air-conditioning
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • Distinction Collection inclusions
    • WiFi
    • Resort Credit (receive up to $1,500 resort credit per room/ stay; 16% applicable tax on all purchases made with resort credits. Some restrictions may apply)
  • Ambassador Suite > Ø

    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • 1 sofa bed in the living area
    • Living area
    • Dining area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
      • Bath type : Whirlpool
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • WiFi
    • Resort Credit (receive up to $1,500 resort credit per room/ stay; 16% applicable tax on all purchases made with resort credits. Some restrictions may apply)
  • Ambassador Suite with Golf > Ø

    • Golf package inclusions
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • 1 sofa bed in the living area
    • Living area
    • Dining area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
      • Bath type : Whirlpool
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • WiFi
    • Resort Credit (receive up to $1,500 resort credit per room/ stay; 16% applicable tax on all purchases made with resort credits. Some restrictions may apply)
Sports / Activities
Ø

Sports

  • Basketball
  • Deep sea fishing ($)
  • Fishing ($)
  • Golf course nearby ($)
  • Golf course on site ($)
  • Jogging track
  • Motorized water sports ($)
  • Non-motorized water sports
  • Sailing ($)
  • Tennis
    • 4 tennis court(s)
    • Night Tennis
  • Volleyball
Flowrider (Surf simulator)

Activities

  • Aquafitness
  • Bicycles
  • Board games
  • Catamaran ($)
  • Dance lessons
  • Fitness center
  • Games room
  • Giant chess board
  • Horseback riding nearby ($)
  • Introduction to scuba diving in pool
  • Jacuzzi
  • Karaoke
  • Mini-golf
  • Parasailing ($)
  • Pilates
  • Ping-pong
  • Pool tables
  • Scuba Diving ($)
  • Video games
  • Yoga
  • Zipline ($)
Internet
Ø

WiFi available in :

  • Lobby
  • Room

Internet for Business

Family Collection
Ø
Kid-Friendly Fun

You’re going on a family vacation! Great! Where do you go? Where do you stay? Does the hotel have a water park? Will your teen get bored? So many questions! That’s why we’ve compiled our Family Collection, catered to the wants and needs of all types of families. So you can spend more time teasing your teen about singing Justin Bieber at karaoke or bonding over that time Grandma fell out of the canoe.

WHO ARE YOU TRAVELLING WITH?

CHILDREN UP TO AGE 12
For the Little Ones and Tweens
With fun-filled kids’ clubs and activities galore, your children might never want to leave!

TEENS AGED 13 TO 16
Cool for Teens
Surf simulators, arcade games, DJ classes – your teens won’t even have time to miss Snapchat!

SWIM FANS
Water Parks
Spend hours of aqua fun at these hotels with awesome water parks and surf simulators.

JUST YOU AND THE KIDS
Single Parents
Moms or dads travelling alone with kids under 13 can benefit from reduced rates and even free stays for their little ones.

FAMILIES OF 5 OR MORE
Big Fun for Big Families
Big families are the stars at these hotels with spacious rooms and/or luxurious suites.

To find out if this hotel meets the needs of your family, and see which specific inclusions apply to this hotel, please refer to "Family Collection" Inclusions in the "Inclusions" section.  
Distinction Collection
Ø
Extraordinary Extras

Who doesn’t like to be pampered during their all-inclusive Sun holidays? With our Distinction Collection, you’ll unlock new levels of indulgence. Toast to your vacation with a welcome cocktail. Slide into comfort with plush bathrobes. Dine at your favourite gourmet restaurant. The good life just doesn’t get any better than this.

Benefits exclusive to Transat * 
Direct roundtrip transfers between airport and hotel ** 
Additional guaranteed reservations at à la carte restaurants
Free WiFi in the lobby *** 
Mini-bar stocked daily
Unlimited select international drinks
Free in-room safe

YOU’LL ALSO ENJOY…
Welcome cocktail and cold towel upon arrival
Beach towels, bathrobes and slippers in the room
Bottle of wine or local specialty in the room upon arrival
Concierge service
Turndown service
Golf or spa discounts*

* Some inclusions may vary by resort. See hotel inclusions for details.
** Not available at the Meliá Cayo Guillermo.
*** One hour or more per day. Some restrictions may apply in Cuba.
 
May be available with some room categories, according to the property
Available for season 2016-2017
Restaurants / Bars
Ø
  • This information is for informational purposes only and can change depending of the occupancy and season.
    • 24h snacks
    • 24h drinks
    • Disco
  • Restaurant(s)

    • Los Caporales (Nizuc section)
      Image bar
      • Dinner : À la Carte Mexican
      • Air conditioning
      • Evening dress code: Formal
    • La Trattoria (Golf course section)
      Image bar
      • Lunch : Buffet Restaurant
      • Dinner : À la Carte Italian
      • Reservation required
      • Air conditioning
      • Evening dress code: Formal
      • High chairs available
    • El Caribeno (The Grand at Moon Palace)
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : À la Carte Caribbean
      • Air conditioning
      • Evening dress code: Formal
      • High chairs available
    • MoMo (Sunrise section)
      Image bar
      • Dinner : À la Carte Asian
      • Reservation required
      • Air conditioning
      • Evening dress code: Formal
      • High chairs available
    • Palapa Baracuda (Sunrise section)
      Image bar
      • Lunch : Buffet Restaurant
      • Dinner : À la Carte Steakhouse
      • Evening dress code: Casual
      • High chairs available
    • Palapa Fragata (Sunrise section)
      Image bar
      • Lunch : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Evening dress code: Casual
    • Palapa Pelicanos (Nizuc section)
      Image bar
      • Lunch : À la Carte Pizzeria
      • Dinner : À la Carte Pizzeria
      • Air conditioning
      • Evening dress code: Formal
    • El Manglar (Nizuc section)
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Air conditioning
      • Evening dress code: Casual
      • High chairs available
    • La Gondola (Sunrise section)
      Image bar
      • Breakfast : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Air conditioning
      • Evening dress code: Casual
      • High chairs available
    • Arrecifes (Nizuc section)
      Image bar
      • Dinner : À la Carte Brazilian
      • Air conditioning
      • Evening dress code: Casual
      • High chairs available
    • Riviera Maya (Golf Course Section)
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : À la Carte Mexican
      • Reservation required
      • Evening dress code: Casual
    • Los Tacos (The Grand at Moon Palace)
      Image bar
      • Lunch : À la Carte Mexican
      • Dinner : À la Carte Mexican
      • Evening dress code: Casual
    • Bugambilias (Sunrise section)
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Evening dress code: Casual
    • Palapa Delfines (Nizuc section)
      Image bar
      • Lunch : Grill
      • Dinner : Grill
      • Evening dress code: Casual
    • Bistro (Sunrise section)
      Image bar
      • Breakfast : Coffee shop & desserts
      • Lunch : Coffee shop & desserts
      • Dinner : Coffee shop & desserts
      Bistro open 24 hours; Coffee, pastries, crepes and paninis
    • Pepe's Pizza (Sunrise section)
      Image bar
      • Lunch : Pizzeria
      • Dinner : Pizzeria
    • Sweet & Coffee (Nizuc section)
      Image bar
      • Breakfast : Coffee shop & desserts
      • Lunch : Coffee shop & desserts
      • Dinner : Coffee shop & desserts
    • 19th Hole Bar (Golf Course section)
      Image bar
      • Breakfast : À la Carte Breakfast
      • Lunch : Snack Bar
      • Dinner : Snack Bar
    • Buffet Restaurant (The Grand at Moon Palace)
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : Buffet Restaurant
    • Asian Restaurant (The Grand at Moon Palace)
      Image bar
      • Dinner : À la Carte Asian
      • Reservation required
    • French Restaurant (The Grand at Moon Palace)
      Image bar
      • Dinner : À la Carte French ($)
      • Reservation required
      • Evening dress code: Semi-formal
    • Italian Restaurant(The Grand at Moon Palace)
      Image bar
      • Dinner : À la Carte Italian
    • Lebanese Restaurant (The Grand at Moon Palace)
      Image bar
      • Breakfast : Buffet Restaurant
      • Dinner : Buffet Restaurant
    • Steakhouse (The Grand at Moon Palace)
      Image bar
      • Dinner : À la Carte Steakhouse
    • Peruvian Restaurant (The Grand at Moon Palace)
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : À la Carte Peruvian
    • Mexican Restaurant (The Grand at Moon Palace)
      Image bar
      • Breakfast : Buffet Restaurant
      • Dinner : À la Carte Mexican
    • Snack Selva (The Grand at Moon Palace)
      Image bar
      • Lunch : Snack Bar
    • Bar & Snacks Adults pool (The Grand at Moon Palace)
      Image bar
      • Lunch : Snack Bar
    • Tapas & Wine Bar (The Grand at Moon Palace)
      Image bar
      • Dinner : Snack Bar
    • Sweet & Coffee (The Grand at Moon Palace)
      Image bar
      • Breakfast : Coffee shop & desserts
      • Lunch : Coffee shop & desserts
      • Dinner : Coffee shop & desserts
    • Beach Club (The Grand at Moon Palace)
      Image bar
      • Lunch : Snack Bar
    • Teens Arcade & Pizzas (The Grand at Moon Palace)
      Image bar
      • Lunch : Snack Bar
      • Dinner : Snack Bar
  • Bar(s)

    • Lobby bar (Nizuc section)
      Image bar
      • Location : Lobby
      • Opening time : 10:00
      • Closing time : 01:00
      • Local drinks
      • International drinks
    • Palapa Pelicanos (Nizuc section)
      Image bar
      • Opening time : 12:30
      • Closing time : 23:00
      • Local drinks
      • International drinks
    • Palapa Delfines (Nizuc section)
      Image bar
      • Opening time : 11:30
      • Closing time : 23:00
      • Local drinks
      • International drinks
    • Palapa Fragata (Sunrise section)
      Image bar
      • Opening time : 12:00
      • Closing time : 22:30
      • Local drinks
      • International drinks
    • Pool bar (Moon Grand section)
      Image bar
      • Location : Pool
      • Opening time : 10:00
      • Closing time : 17:00
      • Local drinks
      • International drinks
    • Lobby bar (Sunrise section)
      Image bar
      • Location : Lobby
      • Opening time : 10:00
      • Closing time : 01:00
      • Local drinks
      • International drinks
    • Los Columpios (Sunrise section)
      Image bar
      • Location : Pool
      • Opening time : 10:00
      • Closing time : 00:30
      • Local drinks
      • International drinks
    • Sky bar (Club House, adults only)
      Image bar
      • Opening time : 17:00
      • Closing time : 00:30
      • Local drinks
      • International drinks
    • Noir
      Image bar
      • Disco
      • Opening time : 10:30
      • Closing time : 03:00
      • Local drinks
      • International drinks
    • The Pub (Nizuc section)
      Image bar
      • Pub
      • Opening time : 18:00
      • Closing time : 01:00
    • La Palapa Bar ( Golf Course section)
      Image bar
      • Opening time : 07:00
      • Closing time : 19:00
    • VIP Lounge Bar (Sunrise section)
      Image bar
      • Location : Beach
      • Opening time : 10:00
      • Closing time : 18:00
    • Lobby Bar (The Grand at Moon Palace)
      Image bar
      • Opening time : 09:00
      • Closing time : 01:00
    • Swim up Bar Caribbean (The Grand at Moon Palace)
      Image bar
      • Location : Pool
      • Opening time : 09:00
      • Closing time : 17:00
    • Swim up Bar Peruvian (The Grand at Moon Palace)
      Image bar
      • Location : Pool
      • Opening time : 09:00
      • Closing time : 17:00
    • Wet Bar Grand Terrace (The Grand at Moon Palace)
      Image bar
      • Location : Pool
      • Opening time : 09:00
      • Closing time : 17:00
    • Lounge Bar Caribbean Terrace (The Grand at Moon Palace)
      Image bar
      • Opening time : 17:00
      • Closing time : 23:00
    • Disco Bar (The Grand at Moon Palace)
      Image bar
      • Disco
      • Opening time : 22:00
      • Closing time : 03:00
Kids
Ø
  • Kids' Club (ages 4 to 12)
  • Teen Club (ages 13 to 17)
  • Playground
  • Water park ($)
  • Babysitting ($)
  • High chair available at the restaurant(s)

Notes

WATER PARK ($) is situated at sister property The Grand at Moon Palace.
Soft opening
Golf 2
Ø
  • There’s nothing like a good game of golf to get you in the vacation spirit, so here's some information on nearby golf course(s) offering advantageous rates locally ($).

    This information is for informational purposes only and is subject to change.,

Moon Spa & Golf Club

Designed by Jack Nicklaus
Carretera Federal a Chetumal-Cancun Km. 340
9988816100
teetimes@palaceresorts.com
  • Golf Course near the property
  • 18 holes
  • Driving range ($)
  • Lockers ($)
  • Par 72
  • 7,165 yards
  • Pre-reserved tee times available
  • Formal dress code
  • Putting green
  • Teaching pro ($)
  • Club house ($)
  • Mandatory golf cart ($)
  • Pro shop ($)
  • Chipping green

Riviera Cancun Golf & Resort

Designed by Jack Nicklaus
Blvd. Kukulcán Km. 26, Zona Hotelera
9988487777
info@golfpromotions.mx
  • Golf Course near the property
  • 18 holes
  • Driving range ($)
  • Lockers ($)
  • Par 72
  • 7,060 yards
  • Pre-reserved tee times available
  • Formal dress code
  • Putting green
  • Teaching pro ($)
  • Club house ($)
  • Mandatory golf cart ($)
  • Minimum age to play : 14 years old
  • Pro shop ($)
  • Chipping green

Notes

External info 
Golf package ($)
  • Unlimited golf/adult/stay
  • Transportation to and from golf course (Moon Spa & Golf Club)
  • Beverages and snacks included at the Moon Spa & Golf Club
  • Shared golf cart included
  • Package available from November 1, 2016 to October 31, 2017

Notes

NOT INCLUDED:
TRANSPORTATION TO AND FROM RIVIERA GOLF COURSE
REFRESHMENTS AND SNACKS AT RIVIERA GOLF COURSE

*** GOLF PROMOTION "UNLIMITED GOLF INSTEAD RESORT CREDIT" ALSO AVAILABLE.
FOR MORE DETAILS, PLEASE REFER TO SPECIAL OFFERS ***
Scuba Diving
Ø

Services ($)

  • Introduction to scuba diving in pool
  • Scuba diving centre off-site
Spa
Ø

Services ($)

  • Body Treatments
  • Massage
Wedding / Honeymoon
Ø

Free wedding Package

  • Certain restrictions and administration fees may apply. A minimum number of passengers may be required.

Wedding package ($)

Honeymoon package ($)

Eco-responsible
Ø

Travelife Gold

Travelife is an international label designed by and for the travel industry. This efficient certification system helps managers in the lodging sector measure and track their social and environmental performance.

All properties displaying a Travelife Gold award were certified within the last two years, under the current or previous Travelife criteria. 

Earth Check

EarthCheck, managed and owned by EC3 Global, is an international environmental benchmarking and certification program designed specifically for the travel and tourism industry. The EarthCheck program is built on Agenda 21 principles and is now delivered in over 70 countries across the globe.
Special offers
Ø
  • Resort Credit (2016-2017)

      • US $1,500 resort credit that can be used for spa treatments, golf, select tours, upgraded wine list, wedding packages and more. An additional 16% tax must be paid locally on resort credit purchases.

        *This offer is not combinable with Unlimited Golf Instead of Resort Credit (Promo golf).
      • Applicable for travel between November 1, 2016 and October 31, 2017
  • 2 children under 4 stay and eat free (2016-2017)

      • Sharing the same room with two paying adults
      • Applicable for travel between November 1, 2016 and October 31, 2017
  • Golf (2016-2017)

      • GOLF PROMOTION included:
        Unlimited Golf instead of Resort Credit
        Unlimited rounds/adult
        Transportation to and from the Moon Spa & Golf Club
        Refreshments and snacks
        Shared golf cart not included (mandatory, $)

        *This offer is not combinable with Resort Credit.

        *** GOLF PACKAGE ($) ALSO AVAILABLE.  FOR MORE DETAILS, PLEASE REFER TO GOLF ***
      • Applicable for travel between November 1, 2016 and October 31, 2017
  • Resort Credit (2017-2018)

      • US $1,500 resort credit that can be used for spa treatments, golf, select tours, upgraded wine list, wedding packages and more. An additional 16% tax must be paid locally on resort credit purchases.

        *This offer is not combinable with Unlimited Golf Instead of Resort Credit (Promo golf).
      • Applicable for travel between November 1, 2017 and October 31, 2018
  • 2 children under 4 stay and eat free (2017-2018)

      • Sharing the same room with two paying adults
      • Applicable for travel between November 1, 2017 and October 31, 2018
  • Golf (2017-2018)

      • GOLF PROMOTION included:
        Unlimited Golf instead of Resort Credit
        Unlimited rounds/adult
        Transportation to and from the Moon Spa & Golf Club
        Refreshments and snacks
        Shared golf cart not included (mandatory, $)

        *This offer is not combinable with Resort Credit.

        *** GOLF PACKAGE ($) ALSO AVAILABLE.  FOR MORE DETAILS, PLEASE REFER TO GOLF ***
      • Applicable for travel between November 1, 2017 and October 31, 2018
Waves of Fun
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AQUA PARKS FOR THE ENTIRE FAMILY!

A fabulous time for kids and parents! With waterslides and water parks right on site, you’ll be making a splash all day long. Some resorts also have lazy rivers, surf simulators and wave pools!
Available for season 2016-2017
Ratings
0000) 22554 Review(s)
TripAdvisor rating
0000)
TripAdvisor rating : Last 3 reviews
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Fantastic stay as usual!!! 00000 October 18, 2017

  • This was our 4th visit to the Nizuc section of the Moon Palace and I can honestly say we had a great time. The staff were outstanding as they always have been. So many to name but I’ll give it a...
  • NewcastleTony

We love our waiter luis at the nizuc pool 😍😍 00000 October 18, 2017

  • All of the staff have been outstanding during our trip. Such a gorgeous hotel with something for all of the family!! Luis was with us every day making sure our drinks were always topped up with a...
  • 443nickim

Still amazed 00000 October 18, 2017

  • Just coming to the end of another fab fortnight at the moon palace cancun, it's our 5th time and it still never fails to deliver, and because of the amazing hermilindo around the nezuc pool who is...
  • SocErnie5
Transat rating
88888
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Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.
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