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The Royal Hideaway Playacar Hotel in Riviera Maya is ideally located on the best beach in Riviera Maya, in the exclusive Playacar zone with its shopping and nightlife area, approximately a 25-minute walk from Playa del Carmen and 60 km from the Cancun airport.
Hotel details
Minimum age
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  • Full hotel
  • Minimum age required : 18
Important information
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  • Transat has made all reasonable efforts to ensure the accuracy of its product information, promotions, photos, layouts and videos; however, please note that changes may occur at any moment without notice.
About your Hotel
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Hotel Location

  • Approximately 60 km from Cancun International Airport
  • Beachfront
  • Close to a park/nature reserve
  • Close to an attraction/town/historical site
  • Area: Playacar Beach
  • District: Cancun

Hotel Description

  • Transat Exclusive club
  • Minimum age required - Full hotel
  • 200 rooms
  • 11 building(s)
  • Elevator

Services

  • Parking available at the hotel
  • 6 pool(s)
  • 6 restaurant(s)
  • 5 bar(s)
  • Fitness center
  • Internet business center
  • Evening entertainment
  • Live music
  • Convenience Store ($)
  • Spa ($)
  • Doctor on site ($)
  • Laundry services ($)
  • 2 tennis court(s)
  • -
  • Nurse on site ($)
  • Currency exchange ($)
  • WiFi available in :
    • Lobby
    • Room
  • ATM ($)
  • Scuba diving ($)
  • Golf course nearby ($)
  • Jewellery store ($)
  • Gift shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Convention centre ($)
  • Wine Cellar ($)
  • Beauty salon ($)
  • Massage ($)
  • Spa services ($)
  • Car Rental ($)

Beach

  • Beach Club on site
  • Beach Club (facilities on the beach) : Yes (included)
  • Lounge chairs
  • Palapas
  • Bali Beds

Hotel Contact Information

  • Royal Hideaway Playacar 5*
  • Lote Hotelero No 6, Desarollo Cancun, Quintana Roo Mexico, 77710
  • Tel.: 529848734500
  • Email : playacar.gem@barcelo.com
Inclusions
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For travel between November 1, 2017 and October 31, 2018

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • Concierge service
  • Cool Towel upon arrival
  • Daily activities program
  • Daily sports
  • Dinner shows once per week, upon availability
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Introduction to scuba diving in pool once per stay
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Premium brand drinks (unlimited)
  • Room service 24-hour
  • Welcome cocktail upon arrival
  • Buffet breakfast daily
  • À la carte lunch and dinner (unlimited, reservations required)
  • Service of a representative at destination
  • Honeymoon package
Luxury Collection inclusions *:
  • VIP lounge at airport (package only) when available
  • Upgrade to Option Plus with Air Transat (subject to availability)
  • Private transfer between the airport and hotel (package only)
  • Room service 24-hour
  • Safety deposit box
  • Bottle of wine in room upon arrival
  • Fruit basket in room upon arrival
  • Bathrobes and slippers in room
  • Beach towels in room
  • Spa discount of 30%
  • Spa (gift)
  • Resort Credit of US $100/room for fine wines and US $100/room for chef's table
* Included with "Luxury Room Luxury Collection", "Ocean View Luxury Room Luxury Collection", "Luxury Royal View Room Luxury Collection" and "Luxury Relax Pool View Room Luxury Collection" only

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • Concierge service
  • Cool Towel upon arrival
  • Daily activities program
  • Daily sports
  • Dinner shows once per week, upon availability
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Introduction to scuba diving in pool once per stay
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Premium brand drinks (unlimited)
  • Room service 24-hour
  • Welcome cocktail upon arrival
  • Buffet breakfast daily
  • À la carte lunch and dinner (unlimited, reservations required)
  • Service of a representative at destination
  • Honeymoon package
Luxury Collection inclusions *:
  • VIP lounge at airport (package only) when available
  • Upgrade to Option Plus with Air Transat (subject to availability)
  • Private transfer between the airport and hotel (package only)
  • Room service 24-hour
  • Safety deposit box
  • Bottle of wine in room upon arrival
  • Fruit basket in room upon arrival
  • Bathrobes and slippers in room
  • Beach towels in room
  • Spa discount of 30%
  • Spa (gift)
  • Resort Credit of US $100/room for fine wines and US $100/room for chef's table
* Included with "Luxury Room Luxury Collection", "Ocean View Luxury Room Luxury Collection", "Luxury Royal View Room Luxury Collection" and "Luxury Relax Pool View Room Luxury Collection" only
Rooms
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  • For your comfort, each room offers :
  • Luxury Room > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Size of the room : 50 m²
    • Resort View
    • Up to 3 people :
      • Maximum 3 adults
    • Non-smoking room
    • 1 king-size bed or 2 queen-size beds
    • Extra bed (on request)
    • Connecting room available on request
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Mini-fridge
    • Pillow menu
    • Room service
    • Telephone
    • WiFi
  • Luxury Room Luxury Collection > Ø

    Inclusions
    • Luxury Collection inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Size of the room : 50 m²
    • Resort View
    • Up to 3 people :
      • Maximum 3 adults
    • Non-smoking room
    • 1 king-size bed or 2 queen-size beds
    • Extra bed (on request)
    • Connecting room available on request (connect to 10 connecting Luxury Rooms)
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Mini-fridge
    • Pillow menu
    • Room service
    • Telephone
    • Luxury Collection inclusions
    • WiFi
  • Ocean View Luxury Room > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Partial Ocean View
    • Up to 3 people :
      • Maximum 3 adults
    • Non-smoking room
    • 1 king-size bed or 2 queen-size beds
    • Extra bed (on request)
    • Living area
    • Connecting room available on request (connect to 3 connecting rooms with Luxury)
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Mini-fridge
    • Pillow menu
    • Room service
    • Telephone
    • WiFi
  • Ocean View Luxury Room Luxury Collection > Ø

    Inclusions
    • Luxury Collection inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Partial Ocean View
    • Up to 3 people :
      • Maximum 3 adults
    • Non-smoking room
    • 1 king-size bed or 2 queen-size beds
    • Extra bed (on request)
    • Living area
    • Connecting room available on request (connect to 3 connecting rooms with Luxury)
    • Balcony
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Mini-fridge
    • Pillow menu
    • Room service
    • Telephone
    • Luxury Collection inclusions
    • WiFi
  • Luxury Royal View Room > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Size of the room : 50 m²
    • Garden View
    • Up to 3 people :
      • Maximum 3 adults
    • Non-smoking room
    • 1 king-size bed or 2 queen-size beds
    • Extra bed (on request)
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Mini-fridge
    • Pillow menu
    • Room service
    • Telephone
    • WiFi
  • Luxury Royal View Room Luxury Collection > Ø

    Inclusions
    • Luxury Collection inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 50 m²
    • Garden View
    • Up to 3 people :
      • Maximum 3 adults
    • Non-smoking room
    • 1 king-size bed or 2 queen-size beds
    • Extra bed (on request)
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Mini-fridge
    • Pillow menu
    • Room service
    • Telephone
    • Luxury Collection inclusions
    • WiFi
  • Luxury Relax Pool View Room > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Size of the room : 50 m²
    • Pool View
    • Up to 3 people :
      • Maximum 3 adults
    • Non-smoking room
    • 1 king-size bed or 2 queen-size beds
    • Extra bed (on request)
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Mini-fridge
    • Pillow menu
    • Room service
    • Telephone
    • WiFi
  • Luxury Relax Pool View Room Luxury Collection > Ø

    Inclusions
    • Luxury Collection inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Size of the room : 50 m²
    • Pool View
    • Up to 3 people :
      • Maximum 3 adults
    • Non-smoking room
    • 1 king-size bed or 2 queen-size beds
    • Extra bed (on request)
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Mini-fridge
    • Pillow menu
    • Room service
    • Telephone
    • Luxury Collection inclusions
    • WiFi
Sports / Activities
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Sports

  • Deep sea fishing ($)
  • Fishing ($)
  • Golf course nearby ($)
  • Kayaking
  • Non-motorized water sports
  • Sailing
  • Snorkeling
  • Windsurfing
  • Tennis
    • 2 tennis court(s)
    • Night Tennis
    • Tennis Pro ($)

Activities

  • Aerobics
  • Aquafitness
  • Bicycles
  • Cooking lessons
  • Fitness center
  • Introduction to scuba diving in pool
  • Jacuzzi
  • Petanque
  • Scuba Diving ($)
  • Shuffleboard
Internet
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WiFi available in :

  • Lobby
  • Room

Internet for Business

Wall plug

Luxury Collection
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Sun-Soaked Splendour

Stepping into one of the resorts in our Luxury Collection is like entering an alternate universe of bountiful indulgence, where luxury crops up in the most delightfully unexpected places. You’ll be pampered with gourmet cuisine, beach butlers who’ll never leave you cocktail-less, dreamy à la carte pillow menus and exquisite settings for that perfect Instagram selfie. Feast, relax and sleep in luxury until you realize, I could get used to this life.

BENEFITS EXCLUSIVE TO TRANSAT
Free access to airport VIP lounges
Upgrade to Option Plus on Air Transat. For information on Option Plus, visit Travel Information
Private roundtrip transfers (not available at some hotels)

YOU’LL ALSO ENJOY…
Free WiFi in the room and public spaces*
Unlimited à la carte gourmet dining
Access to spa facilities3
Concierge or butler service
Waiter service at the pool and beach
Unlimited premium-brand drinks
24-hour room service
Beach towels in the room upon arrival
Bathrobes and slippers in the room
Coffee maker with local coffee
Bottle of sparkling wine and fruit platter in the room upon arrival

* Some restrictions may apply in Cuba
Where available.
2 Subject to availability.
3 Features may vary from one hotel to the other.
4 Instead of a fruit platter, some resorts may offer chocolate or other delicacies.

To find out to see which specific inclusions apply to this hotel, please refer to "Luxury Collection" Inclusions in the "Inclusions" section.  
 
May be available with some room categories, according to the property
Restaurants / Bars
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  • This information is for informational purposes only and can change depending of the occupancy and season.
  • Restaurant(s)

    • Las Ventanas
      Image bar
      • Minimum age : 18 years old
      • Dinner : Signature Cuisine
      • Reservation required
      • Air conditioning
      • Evening dress code: Formal
      • Smoking area
    • Spices
      Image bar
      • Minimum age : 18 years old
      • Breakfast : À la Carte Mexican
      • Lunch : À la Carte Seafood
      • Dinner : À la Carte Caribbean
      • Reservation required
      • Air conditioning
      • Evening dress code: Casual
      • Smoking area
    • Palazzo
      Image bar
      • Minimum age : 18 years old
      • Dinner : À la Carte Italian
      • Reservation required
      • Air conditioning
      • Evening dress code: Formal
      • Smoking area
    • Azia
      Image bar
      • Minimum age : 18 years old
      • Dinner : À la Carte Asian
      • Reservation required
      • Air conditioning
      • Evening dress code: Formal
    • The Grill
      Image bar
      • Minimum age : 18 years old
      • Dinner : À la Carte Mediterranean
      • Reservation required
      • Evening dress code: Casual
    • The Deck
      Image bar
      • Minimum age : 18 years old
      • Lunch : Snack Bar
      • Dinner : Snack Bar
      • Evening dress code: Casual
      • Smoking area
    • Club Royale
      Image bar
      • Minimum age : 18 years old
      • Dinner : Dinner Show
      • Reservation required
      • Air conditioning
      • Evening dress code: Formal
    • Afternoon Tea
      Image bar
      • Minimum age : 18 years old
      • Dinner : Coffee shop & desserts
      • Air conditioning
      • Evening dress code: Semi-formal
  • Bar(s)

    • Bar Allegria
      Image bar
      • Opening time : 18:00
      • Closing time : 01:00
      • Local drinks
      • Premium drinks
    • Las Ventanas Lounge Bar
      Image bar
      • Piano Bar
      • Opening time : 18:00
      • Closing time : 23:00
      • Local drinks
      • International drinks
      • Premium drinks
    • Bar Deck
      Image bar
      • Location : Pool
      • Opening time : 09:00
      • Closing time : 18:00
      • Local drinks
      • International drinks
    • Afternoon Tea
      Image bar
      • Opening time : 16:00
      • Closing time : 18:00
Golf 1
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  • There’s nothing like a good game of golf to get you in the vacation spirit, so here's some information on nearby golf course(s) offering advantageous rates locally ($).

    This information is for informational purposes only and is subject to change.,

Hard Rock Golf Club Riviera Maya

Designed by Robert Von Hagge
Paseo Xaman-Há s/n, Manzana 26, Playa Del Carmen
529848734990
teetimesrivieramaya@hrhrivieramaya.com
  • Golf Course near the property
  • 18 holes
  • Driving range ($)
  • Lockers ($)
  • Par 72
  • 7,144 yards
  • Pre-reserved tee times available
  • Formal dress code
  • Putting green
  • Teaching pro ($)
  • Club house ($)
  • Pro shop ($)
  • Chipping green
Scuba Diving
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Services ($)

  • Introduction to scuba diving in pool
  • Scuba diving centre on site
  • PADI certification
Spa
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Services ($)

  • Body Treatments
  • Jacuzzi
  • Massage
  • Sauna
  • Spa Circuits
  • Special Therapies
Wedding / Honeymoon
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Free honeymoon package

  • To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.

Honeymoon package ($)

Eco-responsible
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Green Globe

Green Globe is a stringent international certification program for the travel and tourism industry that incorporates sustainability principles.
Special offers
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  • Resort Credit (2017-2018)

      • Receive up to US $500 in resort credit discounts; enjoy incredible discounts of up to 25% on services and facilities.
      • Applicable for travel between November 1, 2017 and October 31, 2018
Ratings
0000) 4386 Review(s)
TripAdvisor rating
0000)
TripAdvisor rating : Last 3 reviews
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Amazing Service 00000 November 7, 2017

  • Arrived at this beautiful resort right at supper time without any reservations for dinner & we were hungry! We found Carlos who was the evening manager as we were trying to find something to eat. He...
  • funinthesun2009_9

10/10 Hotel! Come here you won’t be disappointed 00000 November 6, 2017

  • No complaint at all this hotel is amazing! Perfect for couple who want to be spoiled and relaxed. Perfect location walking distance to many local shop,very safe in Nice gate neighborhood,in the...
  • JMxPlaya

Rest and relaxation!!! 00000 November 5, 2017

  • Great food. Las Ventanas was the best! good sushi at Azia. No need to do the private chef meal as the regular meal was excellent !! Beautiful beach-- soft white sands and ocean views from the...
  • W7369TWsteve
Transat rating
88888
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Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.