back
The Sandos Caracol Eco Resort in Riviera Maya is an all-inclusive Hotel in Playa del Carmen. Located on a beautiful unspoiled white sand beach, the resort is only 45 minutes from the Cancun airport and just 15 minutes from downtown Playa del Carmen.
Hotel details
Important information
Ø
  • Transat has made all reasonable efforts to ensure the accuracy of its product information, promotions, photos, layouts and videos; however, please note that changes may occur at any moment without notice.

Mandatory Information: New water slides

  • February 10, 2016:

    Service offered: The new water slides for adults are now open.

Mandatory Information


  • March 14 th,  2017:
     
    Please take note that category Junior Suite Eco Signature will be called Family Suite Eco Signature as of December 24th, 2017.
     

Good to Know

  • The Select Club Section is strictly reserved for adults. Anyone under the age of 18  years old is not permitted in this section.
  • 4 Superior Select Club room (Adult - Only section) Complementary use of wheelchair in the property at no extra cost subject to availability.
About your Hotel
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Hotel Location

  • Approximately 54 km from Cancun International Airport
  • Beachfront
  • Close to a park/nature reserve
  • Close to an attraction/town/historical site
  • Oceanfront
  • Area: Playa del Carmen
  • Quintana Roo

Hotel Description

  • 956 rooms

Services

  • 3 pool(s) ((including 1 waterpark for kids))
  • 8 restaurant(s)
  • 10 bar(s)
  • 24h drinks
  • 24h snacks
  • Disco
  • Fitness center
  • Playground
  • Evening entertainment
  • Live music
  • Spa ($)
  • Laundry services ($)
  • 2 tennis court(s)
  • Accessible for people with restricted mobility
  • Water park
  • WiFi available in :
    • Lobby
  • Nurse on site
  • ATM
  • Check-in time : 3:00 PM
  • Check-out time : 12:00 PM
  • Shopping centre ($)
  • Babysitting ($)
  • Photo shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Beauty salon ($)
  • Spa services ($)
  • Car Rental ($)
Rooms for family up to 5 people

Adults only section  (18+) 

Beach

  • Beach Club on site
  • Lounge chairs

Hotel Contact Information

  • Sandos Caracol Eco Resort 4*
  • Carretera Chetumal Puerto Juarez km 295. Solidaridad, Playa Del Carmen, Quintana Roo Mexico 77710
  • Tel.: 9848734444
  • Fax : 9848731169
Inclusions
Ø

For travel between November 1, 2016 and October 31, 2017

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners Unlimited ( Reservations only required for El Templo restaurant)
  • Concierge service
  • Daily activities program
  • Daily sports
  • Disco (18 years and over)
  • Domestic drinks
  • Evening entertainment
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Selected international drinks (house wine included)
  • Buffet breakfast, lunch and dinner
  • Service of a representative at destination
Family Collection inclusions :
  • Part of:
  • Children's entertainment
  • Equipment for kids
  • Kids' Club
  • Free seat selection for kids exclusive to Air Transat Kids Club members (some restrictions may apply)
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only) exclusive to Air Transat Kids Club members (some restrictions may apply)
  • Accommodation for families of five or more
Select Club inclusions *:
  • Bottle of sparkling wine in room upon arrival and a fruit plate
  • Priority check-in at the hotel
  • Concierge service
  • Exclusive section with pool and jacuzzi
  • Exclusive à la carte restaurant for breakfast and lunch
* Included with "Select Club Superior Room", "Select Club Deluxe Room" and "Select Club Penthouse" only

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners Unlimited ( Reservations only required for El Templo restaurant)
  • Concierge service
  • Daily activities program
  • Daily sports
  • Disco (18 years and over)
  • Domestic drinks
  • Evening entertainment
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Selected international drinks (house wine included)
  • Buffet breakfast, lunch and dinner
  • Service of a representative at destination
Family Collection inclusions :
  • Part of:
  • Children's entertainment
  • Equipment for kids
  • Kids' Club
  • Free seat selection for kids exclusive to Air Transat Kids Club members (some restrictions may apply)
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only) exclusive to Air Transat Kids Club members (some restrictions may apply)
  • Accommodation for families of five or more
Select Club inclusions *:
  • Bottle of sparkling wine in room upon arrival and a fruit plate
  • Priority check-in at the hotel
  • Concierge service
  • Exclusive section with pool and jacuzzi
  • Exclusive à la carte restaurant for breakfast and lunch
* Included with "Select Club Superior Room", "Select Club Deluxe Room" and "Select Club Penthouse" only

For travel between November 1, 2017 and October 31, 2018

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners Unlimited ( Reservations only required for El Templo restaurant)
  • Concierge service
  • Daily activities program
  • Daily sports
  • Disco (18 years and over)
  • Domestic drinks
  • Evening entertainment
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Selected international drinks (house wine included)
  • Buffet breakfast, lunch and dinner
  • Service of a representative at destination
Select Club inclusions *:
  • Bottle of sparkling wine in room upon arrival and a fruit plate
  • Priority check-in at the hotel
  • Concierge service
  • Exclusive section with pool and jacuzzi
  • Exclusive à la carte restaurant for breakfast and lunch
* Included with "Select Club Superior Room", "Select Club Deluxe Room" and "Select Club Penthouse" only

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners Unlimited ( Reservations only required for El Templo restaurant)
  • Concierge service
  • Daily activities program
  • Daily sports
  • Disco (18 years and over)
  • Domestic drinks
  • Evening entertainment
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Selected international drinks (house wine included)
  • Buffet breakfast, lunch and dinner
  • Service of a representative at destination
Select Club inclusions *:
  • Bottle of sparkling wine in room upon arrival and a fruit plate
  • Priority check-in at the hotel
  • Concierge service
  • Exclusive section with pool and jacuzzi
  • Exclusive à la carte restaurant for breakfast and lunch
* Included with "Select Club Superior Room", "Select Club Deluxe Room" and "Select Club Penthouse" only
Rooms
Ø
  • For your comfort, each room offers :
  • Standard Room > Ø

    • Mini-bar
    • In-room safe
    • Cable TV
    • 110/120 volts
    • Pool or Garden View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • 1 king-size bed or 2 queen-size beds
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Hairdryer
    • Telephone
    Laptop-size safe
  • Deluxe Room > Ø

    • Mini-bar
    • In-room safe
    • Cable TV
    • 110/120 volts
    • Pool or Garden View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • 1 king-size and 1 sofa bed
    • Living area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Hairdryer
    • Telephone
    Laptop-size safe
  • Junior Suite > Ø

    • Mini-bar
    • In-room safe
    • Cable TV
    • 110/120 volts
    • Pool or Garden View
    • Up to 5 people :
      • Maximum 3 adults
      • Maximum 3 children
    • 1 king-size bed
    • 1 sofa bed in the living area
    • Living area
    • Terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool on balcony
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Hairdryer
    • Telephone
    Laptop-size safe
  • Royal Elite Superior Room > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Pool or Garden View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • 2 double beds
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • Distinct identification bracelet
    • Luxurious accommodation
    • WiFi
    • Bathrobes
    Laptop-size safe
    VIP Bracelet
  • Royal Elite 1 Bedroom Suite > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Pool or Garden View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • 1 king-size bed
    • 1 sofa bed in the living area
    • Crib ($, on request)
    • Living area
    • Connecting room available on request (connect to with superior room (On request))
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • 2 Bathrooms with shower only
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • Elite Club inclusions
    • Distinct identification bracelet
    • Luxurious accommodation
    • Premium brand drinks
    • WiFi
    • Bathrobes
    Laptop-size safe
    VIP Bracelet
  • Royal Elite Penthouse > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Ocean View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • 1 king-size bed
    • 1 sofa bed in the living area
    • Living area
    • Balcony
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • Distinct identification bracelet
    • Luxurious accommodation
    • WiFi
    • Bathrobes
    Laptop-size safe
    VIP Bracelet
  • Select Club Superior Room > Ø

    Inclusions
    • Select Club inclusions ( 2016-2017)
    • Select Club inclusions ( 2017-2018)
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Pool or Garden View
    • Up to 3 people :
      • Maximum 3 adults
    • 1 king-size bed or 2 double beds
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • The Select Club Section is strictly reserved for adults. Anyone under the age of 21  years old is not permitted in this section.
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • Select Club inclusions
    • Concierge service
    • Distinct identification bracelet
    • Exclusive check-in reception
    • Fruit basket in room upon arrival
    • Luxurious accommodation
    • Mini-bar (restocked daily; snacks included)
    • Room service (24-hour)
    • Bottle of sparkling wine in room upon arrival
    • Bathrobes
    Laptop-size safe
    VIP Bracelet
    Adult Only 21+
  • Select Club Deluxe Room > Ø

    Inclusions
    • Select Club inclusions ( 2016-2017)
    • Select Club inclusions ( 2017-2018)
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Pool or Garden View
    • Up to 3 people :
      • Maximum 3 adults
    • 1 king-size and 1 sofa bed
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • Select Club inclusions
    • Concierge service
    • Distinct identification bracelet
    • Exclusive check-in reception
    • Fruit basket in room upon arrival
    • Luxurious accommodation
    • Mini-bar restocked daily (snacks included)
    • Room service (24-hour)
    • Bottle of sparkling wine in room upon arrival
    • Bathrobes
    Laptop-size safe
    VIP Bracelet
    Adult Only 21 +
  • Select Club Penthouse > Ø

    Inclusions
    • Select Club inclusions ( 2016-2017)
    • Select Club inclusions ( 2017-2018)
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Pool or Garden View
    • Up to 3 people :
      • Maximum 3 adults
    • Bedroom with closed door
    • 1 king-size bed
    • 1 sofa bed in the living area
    • Living area
    • Balcony
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool on balcony
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • Select Club inclusions
    • Concierge service
    • Distinct identification bracelet
    • Exclusive check-in reception
    • Fruit basket in room upon arrival
    • Luxurious accommodation
    • Mini-bar restocked daily (snacks included)
    • Room service (24-hour)
    • Bottle of sparkling wine in room upon arrival
    • Bathrobes
    Laptop-size safe
    VIP Bracelet
    Adult Only 21 +
  • Junior Suite Eco Signature Collection > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Cable TV
    • 110/120 volts
    • Pool or Garden View
    • Up to 5 people :
      • Maximum 3 adults
      • Maximum 3 children
    • 1 king-size bed and 1 bunkbed with trundle bed
    • Some rooms with balcony or terrace
    • Full bathroom
      • Bath type : Whirlpool
    • 2 showers 
      2 WC
      Kids' plunge pool on the balcony 
    • Individual air-conditioning
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    Laptop-size safe
  • Superior Room Eco Signature Collection > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Cable TV
    • 110/120 volts
    • Pool or Garden View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • 1 king-size bed and 1 bunkbed with trundle bed
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    Laptop-size safe
  • Family Suite Eco Signature Collection > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Cable TV
    • 110/120 volts
    • Pool or Garden View
    • Up to 5 people :
      • Maximum 3 adults
      • Maximum 3 children
    • 1 king-size bed and 1 bunkbed with trundle bed
    • Some rooms with balcony or terrace
    • Full bathroom
      • Bath type : Whirlpool
    • 2 showers 
      2 WC
      Kids' plunge pool on the balcony 
    • Individual air-conditioning
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    Laptop-size safe
Sports / Activities
Ø

Sports

  • Basketball
  • Boogie board
  • Deep sea fishing ($)
  • Jetski ($)
  • Kayaking
  • Motorized water sports ($)
  • Non-motorized water sports
  • Sailing ($)
  • Soccer
  • Tennis
    • 2 tennis court(s)
    • Night Tennis
  • Volleyball
  • Waterpolo
Snorkeling equipment (1 hour per day)

Activities

  • Aerobics
  • Aquafitness
  • Catamaran ($)
  • Dance lessons
  • Darts
  • Fitness center
  • Games room
  • Introduction to scuba diving in pool
  • Jacuzzi
  • Nature walk
  • Parasailing ($)
  • Pool tables
New water slides open for adults.
Internet
Ø

WiFi available in :

  • Lobby
Designed hotspots 

Family Collection
Ø
Fun for Kids and Kids at Heart

When we think of our fondest childhood memories, family holidays immediately spring to mind. We know how precious these moments are, and that is why we have compiled our Family Collection, designed to help you plan the perfect family getaway in the sun.

WHO ARE YOU TRAVELLING WITH?

CHILDREN UP TO AGE 3
FOR THE LITTLE ONES
With babies and kids’ clubs, mini-shows and wading pools, these hotels have thought of your little ones so you can maximize your fun!

CHILDREN AGED 4 TO 11
LITTLE FISH
Like fish in the sea, your kids will make a splash all day long in these hotels boasting water games, aqua parks, pools with slides and fun-filled kids’ clubs.

TEENS AGED 12 TO 16
COOL FOR TEENS
With surf simulators to ride the waves, game rooms to hang out in and discos to dance to their favourite tunes, your teens will never run out of things to do!

SWIM FANS
WAVES OF FUN
These hotels boast water parks and surf simulators, for hours of aqua fun for the whole family!

JUST YOU AND THE KIDS
SINGLE PARENTS
Moms or dads travelling alone with children under 13 can benefit from reduced rates at these hotels or even free stays for kids.

3 OR MORE KIDS
BIG FUN FOR BIG FAMILIES
Families of 5 or more can benefit from adjoining or larger rooms so they can enjoy quality time together, in total comfort.

GRANDPA AND GRANDMA TOO!
MULTI-GENERATIONAL VACATIONS
Luxurious suites of exceptional comfort and a myriad of services at your fingertips to unite all the generations of your tight-knit family.

To find out if this hotel meets the needs of your family, and see which specific inclusions apply to this hotel, please refer to "Family Collection" Inclusions in the "Inclusions" section.  
Available for season 2016-2017
Restaurants / Bars
Ø
  • This information is for informational purposes only and can change depending of the occupancy and season.
    • 24h snacks
    • 24h drinks
    • Disco
  • Restaurant(s)

    • La Laguna
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Evening dress code: Casual
    • La Toscana
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : À la Carte Italian
      • Evening dress code: Semi-formal
    • Las Mascaras
      Image bar
      • Dinner : Buffet Restaurant
      • Evening dress code: Casual
    • Salvia
      Image bar
      • Dinner : À la Carte Vegan
      • Evening dress code: Semi-formal
    • El Templo
      Image bar
      • Dinner : À la Carte Teppanyaki
      • Reservation required
      • Evening dress code: Semi-formal
    • Fogo De Brazil
      Image bar
      • Dinner : À la Carte Brazilian
      • Evening dress code: Semi-formal
    • La Riviera
      Image bar
      • Dinner : À la Carte Mediterranean
      • Evening dress code: Semi-formal
    • Los Lirios
      Image bar
      • Dinner : À la Carte Meat & Seafood
      • Evening dress code: Semi-formal
    • El Nido
      Image bar
      • Breakfast : Snack Bar
      • Lunch : Snack Bar
      • Dinner : Snack Bar
      • Evening dress code: Casual
  • Bar(s)

    • Mapache Chill Out
      Image bar
      • Opening time : 18:00
      • Closing time : 00:00
    • El Manglar
      Image bar
      • Sports Bar
      • Opening time : 12:00
      • Closing time : 00:00
    • Iguana Poolside Bar
      Image bar
      • Location : Pool
      • Opening time : 10:30
      • Closing time : 18:00
    • L'Elefant Lobby Bar
      Image bar
      • Location : Lobby
      • Opening time : 07:00
      • Closing time : 00:00
    • Los Lirios
      Image bar
      • Disco
      • Opening time : 23:00
      • Closing time : 02:00
      (18+)
    • La Tortuga
      Image bar
      • Location : Pool
      • Opening time : 10:30
      • Closing time : 18:00
    • Theatre Bar
      Image bar
      • Location : Theatre
      • Opening time : 16:00
      • Closing time : 23:00
    • Sirena Poolside Bar
      Image bar
      • Location : Swim-up
      • Opening time : 10:30
      • Closing time : 18:00
    • Beach Bar
      Image bar
      • Location : Beach
      • Opening time : 10:30
      • Closing time : 18:00
      • Local drinks
Kids
Ø
  • Baby Club (ages 2 to 3)
  • Kids' Club (ages 4 to 12)
  • 1 kids pool(s)
  • Playground
  • Water park
  • Babysitting ($)
Spa
Ø

Services ($)

  • Body Treatments
  • Massage
Spa package ($)
Special offers
Ø
  • 2nd child under 12 stays and eats free (2016-2017)

      • Sharing the same room with 1 or 2 adults
      • Applicable for travel between January 2, 2017 and December 23, 2017
  • Children 0-2 years stay free (2016-2017)

      • For travel between November 1, 2016 and October 31, 2017
  • Children 0-2 years stay free (2017-2018)

      • For travel between November 1, 2017 and October 31, 2018
Ratings
0000¼ 12128 Review(s)
TripAdvisor rating
0000¼
TripAdvisor rating : Last 3 reviews
Ø

Sandos Caracol 00000 April 17, 2017

  • Just returned from a great vacation with our 3 twenty-somethings. Despite the negative reviews re: check-in, ours was flawless, thank you Pilar! Our rooms were great, A/C was perfect, beds comfy and...
  • Lisa1747

10 days in the sun surrounded by animals 00000 April 17, 2017

  • We just came back from 10 wonderful days at sandos. To be completely honest here I am a travel agent and always tell my clients to read reviews about their property prior to travelling so they have...
  • scotiagirl

First taste of mexico 0000¼ April 17, 2017

  • It's been a while since I've been but I remember it being brilliant. Great choice of food, cenote was impressive, loads of choice of alcohol. Bumped up to the select club thing but rooms were still...
  • adbec1986
Transat rating
8888²
Ø

Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.
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