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The Sandos Caracol Eco Resort in Riviera Maya is an all-inclusive Hotel in Playa del Carmen. Located on a beautiful unspoiled white sand beach, the resort is only 45 minutes from the Cancun airport and just 15 minutes from downtown Playa del Carmen.
Hotel details
Important information
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  • Transat has made all reasonable efforts to ensure the accuracy of its product information, promotions, photos, layouts and videos; however, please note that changes may occur at any moment without notice.

Mandatory information: Renovations

  • May 2nd, 2017:
     
    Renovations in the hotel are expected or in process.

     Dates: July 3rd, 2017 to December 23rd, 2017
    Type of renovation: Remodeling of rooms to create additional Eco Superior and Eco Family suites.
    Where: Family section. From building 20 through 32.
    From: 9:00 am to 5:00 pm
    Substitution: Clients will continue to enjoy all facilities and services the hotel offers.

    The hotelier is deploying all possible efforts to minimize the noise and impact of renovations. We apologize in advance for any inconvenience this situation may cause you during your stay.

Mandatory Information: New water slides

  • February 10, 2016:

    Service offered: The new water slides for adults are now open.

Mandatory Information: Category name change


  • March 14 th,  2017:
     
    Please take note that category Junior Suite Eco Signature will be called Family Suite Eco Signature as of December 24th, 2017.
     

Mandatory Information: New environmental tax

  • September 28, 2017:

    New environmental tax will become effective charged by the hotel.

    Dates: As of October 1, 2017
    Taxes: 10 Mexican pesos per night per room from October 1 to December 31, 2017
                 20 Mexican pesos per night per room as of January 1, 2018
                 Payment can be done by cash (pesos or us dollar) or credit card

    *Approximative value 10 Mexican pesos = 1 $ CAD subject to change without prior notice.

Good to Know

  • The Select Club Section is strictly reserved for adults. Anyone under the age of 18  years old is not permitted in this section.
  • 4 Superior Select Club room (Adult - Only section) Complementary use of wheelchair in the property at no extra cost subject to availability.
About your Hotel
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Hotel Location

  • Approximately 54 km from Cancun International Airport
  • Beachfront
  • Close to a park/nature reserve
  • Close to an attraction/town/historical site
  • Oceanfront
  • Area: Playa del Carmen
  • District: Quintana Roo

Hotel Description

  • 956 rooms

Services

  • 3 pool(s) ((including 1 waterpark for kids))
  • 8 restaurant(s)
  • 10 bar(s)
  • 24h drinks
  • 24h snacks
  • Disco
  • Fitness center
  • Playground
  • Evening entertainment
  • Live music
  • Spa ($)
  • Laundry services ($)
  • 2 tennis court(s)
  • -
  • Water park
  • WiFi available in :
    • Lobby
  • Nurse on site
  • ATM
  • Check-in time : 3:00 PM
  • Check-out time : 12:00 PM
  • Shopping centre ($)
  • Babysitting ($)
  • Photo shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Beauty salon ($)
  • Spa services ($)
  • Car Rental ($)
Rooms for family up to 5 people

Adults only section  (18+) 

Beach

  • Beach Club on site
  • Lounge chairs

Hotel Contact Information

  • Sandos Caracol Eco Resort 4*
  • Carretera Chetumal Puerto Juarez km 295. Solidaridad, Playa Del Carmen, Quintana Roo Mexico 77710
  • Tel.: 9848734444
  • Fax : 9848731169
Inclusions
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For travel between November 1, 2017 and October 31, 2018

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners Unlimited ( Reservations only required for El Templo restaurant)
  • Concierge service
  • Daily activities program
  • Daily sports
  • Disco (18 years and over)
  • Domestic drinks
  • Evening entertainment
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Selected international drinks (house wine included)
  • Buffet breakfast, lunch and dinner
  • Service of a representative at destination
Family Collection inclusions :
  • Part of:
  • Children's entertainment
  • Equipment for kids
  • Kids' Club
  • Free seat selection for kids (exclusif to Air transat Kids Club members, some restrictions may apply)
  • Dedicated family check-in at airport counter (package only) (available at main Canadian airports)
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only) (exclusif to Air transat Kids Club members, some restrictions may apply)
  • Accommodation for families of five or more

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners Unlimited ( Reservations only required for El Templo restaurant)
  • Concierge service
  • Daily activities program
  • Daily sports
  • Disco (18 years and over)
  • Domestic drinks
  • Evening entertainment
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Selected international drinks (house wine included)
  • Buffet breakfast, lunch and dinner
  • Service of a representative at destination
Family Collection inclusions :
  • Part of:
  • Children's entertainment
  • Equipment for kids
  • Kids' Club
  • Free seat selection for kids (exclusif to Air transat Kids Club members, some restrictions may apply)
  • Dedicated family check-in at airport counter (package only) (available at main Canadian airports)
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only) (exclusif to Air transat Kids Club members, some restrictions may apply)
  • Accommodation for families of five or more
Rooms
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  • For your comfort, each room offers :
  • Standard Room > Ø

    • Mini-bar
    • In-room safe
    • Cable TV
    • 110/120 volts
    • Pool or Garden View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • 1 king-size bed or 2 queen-size beds
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Hairdryer
    • Telephone
    Laptop-size safe
  • Standard Room Super Saver > Ø

    • Mini-bar
    • In-room safe
    • Cable TV
    • 110/120 volts
    • Pool or Garden View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • 1 king-size bed or 2 queen-size beds
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Hairdryer
    • Telephone
    Laptop-size safe
  • Deluxe Room > Ø

    • Mini-bar
    • In-room safe
    • Cable TV
    • 110/120 volts
    • Pool or Garden View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • 1 king-size and 1 sofa bed
    • Living area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Hairdryer
    • Telephone
    Laptop-size safe
  • Junior Suite > Ø

    • Mini-bar
    • In-room safe
    • Cable TV
    • 110/120 volts
    • Pool or Garden View
    • Up to 5 people :
      • Maximum 3 adults
      • Maximum 3 children
    • 1 king-size bed
    • 1 sofa bed in the living area
    • Living area
    • Terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool on balcony
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Hairdryer
    • Telephone
    Laptop-size safe
  • Royal Elite Superior Room > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Pool or Garden View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • 2 double beds
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • Distinct identification bracelet
    • Luxurious accommodation
    • WiFi
    • Bathrobes
    Laptop-size safe VIP Bracelet
  • Royal Elite 1 Bedroom Suite > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Pool or Garden View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • 1 king-size bed
    • 1 sofa bed in the living area
    • Crib ($, on request)
    • Living area
    • Connecting room available on request (connect to with superior room (On request))
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • 2 Bathrooms with shower only
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • Elite Club inclusions
    • Distinct identification bracelet
    • Luxurious accommodation
    • Premium brand drinks
    • WiFi
    • Bathrobes
    Laptop-size safe VIP Bracelet
  • Royal Elite Penthouse > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Ocean View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • 1 king-size bed
    • 1 sofa bed in the living area
    • Living area
    • Balcony
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • Distinct identification bracelet
    • Luxurious accommodation
    • WiFi
    • Bathrobes
    Laptop-size safe VIP Bracelet
  • Select Club Superior Room > Ø

    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Pool or Garden View
    • Up to 3 people :
      • Maximum 3 adults
    • 1 king-size bed or 2 double beds
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • The Select Club Section is strictly reserved for adults. Anyone under the age of  18 years old is not permitted in this section.
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • Select Club inclusions
    • Concierge service
    • Distinct identification bracelet
    • Exclusive check-in reception
    • Fruit basket in room upon arrival
    • Luxurious accommodation
    • Mini-bar (restocked daily; snacks included)
    • Room service (24-hour)
    • Bottle of sparkling wine in room upon arrival
    • Bathrobes
    Laptop-size safe VIP Bracelet Adult Only 18+
  • Select Club Deluxe Room > Ø

    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Pool or Garden View
    • Up to 3 people :
      • Maximum 3 adults
    • 1 king-size and 1 sofa bed
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • Select Club inclusions
    • Concierge service
    • Distinct identification bracelet
    • Exclusive check-in reception
    • Fruit basket in room upon arrival
    • Luxurious accommodation
    • Mini-bar restocked daily (snacks included)
    • Room service (24-hour)
    • Bottle of sparkling wine in room upon arrival
    • Bathrobes
    Laptop-size safe VIP Bracelet Adult Only 18 +
  • Select Club Penthouse > Ø

    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Pool or Garden View
    • Up to 3 people :
      • Maximum 3 adults
    • Bedroom with closed door
    • 1 king-size bed
    • 1 sofa bed in the living area
    • Living area
    • Balcony
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool on balcony
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • Select Club inclusions
    • Concierge service
    • Distinct identification bracelet
    • Exclusive check-in reception
    • Fruit basket in room upon arrival
    • Luxurious accommodation
    • Mini-bar restocked daily (snacks included)
    • Room service (24-hour)
    • Bottle of sparkling wine in room upon arrival
    • Bathrobes
    Laptop-size safe VIP Bracelet Adult Only 18 +
  • Junior Suite Eco Signature Collection > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Cable TV
    • 110/120 volts
    • Pool or Garden View
    • Up to 5 people :
      • Maximum 3 adults
      • Maximum 3 children
    • 1 king-size bed and 1 bunkbed with trundle bed
    • Some rooms with balcony or terrace
    • Full bathroom
      • Bath type : Whirlpool
    • 2 showers 
      2 WC
      Kids' plunge pool on the balcony 
    • Individual air-conditioning
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    Laptop-size safe
  • Superior Room Eco Signature Collection > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Cable TV
    • 110/120 volts
    • Pool or Garden View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • 1 king-size bed and 1 bunkbed with trundle bed
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    Laptop-size safe
  • Family Suite Eco Signature Collection > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Cable TV
    • 110/120 volts
    • Pool or Garden View
    • Up to 5 people :
      • Maximum 3 adults
      • Maximum 3 children
    • 1 king-size bed (1st room)
    • Bunkbeds (2nd room)
    • Some rooms with balcony or terrace
    • Full bathroom
      • Bath type : Regular
    • 2 showers 
      2 WC
      2 sinks 
      Kids' plunge pool on the balcony 
    • Individual air-conditioning
    • Hairdryer
    • Iron & ironing board
    • Telephone
    Laptop-size safe 24- hours  room service 
  • Family Suite Penthouse Eco Signature Collection > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Cable TV
    • 110/120 volts
    • Pool or Garden View
    • Up to 5 people :
      • Maximum 3 adults
      • Maximum 3 children
    • Bedroom with closed door
    • 1 king-size bed (1st room)
    • Bunkbeds (2nd room)
    • Living area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • 2 showers 
      2 WC
      2 sinks 

    • Individual air-conditioning
    • Hairdryer
    • Iron & ironing board
    • Telephone
    • Bathrobes
    Laptop-size safe 24- hours  room service 
Sports / Activities
Ø

Sports

  • Basketball
  • Boogie board
  • Deep sea fishing ($)
  • Jetski ($)
  • Kayaking
  • Motorized water sports ($)
  • Non-motorized water sports
  • Sailing ($)
  • Soccer
  • Tennis
    • 2 tennis court(s)
    • Night Tennis
  • Volleyball
  • Waterpolo
Snorkeling equipment (1 hour per day)

Activities

  • Aerobics
  • Aquafitness
  • Catamaran ($)
  • Dance lessons
  • Darts
  • Fitness center
  • Games room
  • Introduction to scuba diving in pool
  • Jacuzzi
  • Nature walk
  • Parasailing ($)
  • Pool tables
New water slides open for adults.
Internet
Ø

WiFi available in :

  • Lobby
Designed hotspots 

Family Collection
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Kid-Friendly Fun

You’re going on a family vacation! Great! Where do you go? Where do you stay? Does the hotel have a water park? Will your teen get bored? So many questions! That’s why we’ve compiled our Family Collection, catered to the wants and needs of all types of families. So you can spend more time teasing your teen about singing Justin Bieber at karaoke or bonding over that time Grandma fell out of the canoe.

WHO ARE YOU TRAVELLING WITH?

CHILDREN UP TO AGE 12
For the Little Ones and Tweens
With fun-filled kids’ clubs and activities galore, your children might never want to leave!

TEENS AGED 13 TO 16
Cool for Teens
Surf simulators, arcade games, DJ classes – your teens won’t even have time to miss Snapchat!

SWIM FANS
Water Parks
Spend hours of aqua fun at these hotels with awesome water parks and surf simulators.

JUST YOU AND THE KIDS
Single Parents
Moms or dads travelling alone with kids under 13 can benefit from reduced rates and even free stays for their little ones.

FAMILIES OF 5 OR MORE
Big Fun for Big Families
Big families are the stars at these hotels with spacious rooms and/or luxurious suites.

To find out if this hotel meets the needs of your family, and see which specific inclusions apply to this hotel, please refer to "Family Collection" Inclusions in the "Inclusions" section.  
Restaurants / Bars
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  • This information is for informational purposes only and can change depending of the occupancy and season.
    • 24h snacks
    • 24h drinks
    • Disco
  • Restaurant(s)

    • La Laguna
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Evening dress code: Casual
    • La Toscana
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : À la Carte Italian
      • Evening dress code: Semi-formal
    • Las Mascaras
      Image bar
      • Dinner : Buffet Restaurant
      • Evening dress code: Casual
    • Salvia
      Image bar
      • Dinner : À la Carte Vegan
      • Evening dress code: Semi-formal
    • El Templo
      Image bar
      • Dinner : À la Carte Teppanyaki
      • Reservation required
      • Evening dress code: Semi-formal
    • Fogo De Brazil
      Image bar
      • Dinner : À la Carte Brazilian
      • Evening dress code: Semi-formal
    • La Riviera
      Image bar
      • Dinner : À la Carte Mediterranean
      • Evening dress code: Semi-formal
    • Los Lirios
      Image bar
      • Dinner : À la Carte Meat & Seafood
      • Evening dress code: Semi-formal
    • El Nido
      Image bar
      • Breakfast : Snack Bar
      • Lunch : Snack Bar
      • Dinner : Snack Bar
      • Evening dress code: Casual
  • Bar(s)

    • Mapache Chill Out
      Image bar
      • Opening time : 18:00
      • Closing time : 00:00
    • El Manglar
      Image bar
      • Sports Bar
      • Opening time : 12:00
      • Closing time : 00:00
    • Iguana Poolside Bar
      Image bar
      • Location : Pool
      • Opening time : 10:30
      • Closing time : 18:00
    • L'Elefant Lobby Bar
      Image bar
      • Location : Lobby
      • Opening time : 07:00
      • Closing time : 00:00
    • Los Lirios
      Image bar
      • Disco
      • Opening time : 23:00
      • Closing time : 02:00
      (18+)
    • La Tortuga
      Image bar
      • Location : Pool
      • Opening time : 10:30
      • Closing time : 18:00
    • Theatre Bar
      Image bar
      • Location : Theatre
      • Opening time : 16:00
      • Closing time : 23:00
    • Sirena Poolside Bar
      Image bar
      • Location : Swim-up
      • Opening time : 10:30
      • Closing time : 18:00
    • Beach Bar
      Image bar
      • Location : Beach
      • Opening time : 10:30
      • Closing time : 18:00
      • Local drinks
Kids
Ø
  • Baby Club (ages 2 to 3)
  • Kids' Club (ages 4 to 12)
  • 1 kids pool(s)
  • Playground
  • Water park
  • Babysitting ($)
Spa
Ø

Services ($)

  • Body Treatments
  • Massage
Spa package ($)
Special offers
Ø
  • Children 0-1 year stay free (2017-2018)

      • For travel between November 1, 2017 and October 31, 2018
Ratings
0000¼ 13116 Review(s)
TripAdvisor rating
0000¼
TripAdvisor rating : Last 3 reviews
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Sandos Caracol - Great for families not so great for couples 000¼¼ December 11, 2017

  • Let me start by saying I stay at All-Inclusive a few times a year in Mexico/Caribbean so have a bit to compare it to. My last 4 trips I have stayed with the Riu chain but decided to try something...
  • missy1881

Beautiful resort grounds 000¼¼ December 11, 2017

  • A good resort for me needs a good, swimmable beach. Unfortunately the beach at this resort is very shallow and very rocky. You need to carefully meander around rocks to get to water that is not...
  • Torport

Perfect resort for Families with kids! 00000 December 11, 2017

  • We just returned from a week at Sandos and it was fantastic. My 5 year old loved the Aqua Park, Kids Pool and Kids Club and there was so much to do at the resort, like snorkeling etc... The rooms...
  • 46j0j0
Transat rating
8888²
Ø

Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.
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