COVID-19 Emergency Medical Certificate of Insurance – Transat Tours Canada and Air Transat

COVID-19 insurance included at no extra cost

To book and travel with more peace of mind, COVID-19 insurance is now offered at no extra cost when you purchase a round-trip flight from Canada to an international Air Transat destination or a Transat vacation package to the South, the United States and Europe.

This travel insurance is available for bookings made between September 25 and December 31, 2020, for stays of up to 21 days for departures between October 1st, 2020, and April 30, 2021.

Offered through Manulife, this insurance plan is designed to cover emergency medical and quarantine costs at destination, in addition to providing assistance if you contract COVID-19 during your trip.

It includes:

Coverage Limit
Medical coverage after a COVID-19 positive test result in destination, including Emergency Air Transport to return you home Up to CA $200,000 per insured person
Quarantine expenses after a COVID-19 positive test result, denied entry or contact tracing in destination CA $150 a day up to CA $2,100 per person, or CA $300 a day up to CA $4,200 per family
(maximum duration of 14 days)
Repatriation due to death Up to policy limits as outlined in the certificate of insurance

 

See the frequently asked questions for more details.

Frequently asked questions

The Transat Tours Canada and Air Transat COVID-19 Emergency Medical Certificate of Insurance is designed to help cover medical expenses if you have tested positive for COVID-19 in your destination. It also has coverage for hotel and meal expenses if you are required by a medical professional to quarantine or self-isolate due to a positive COVID-19 test result or contact tracing.

There is no charge to you for this plan. The coverage is included in your Transat Tours Canada inclusive package to the South, the United States and Europe that is purchased through Transat Tours Canada directly, or any authorized Transat Tours Canada distributor.

All Canadian residents are eligible if they meet the following requirements:

  • Must be a resident of Canada;
  • Must be covered by a Government Health Insurance Plan for the entire duration of your trip. It is your responsibility to check that you do have this coverage.
  • You must not have been advised by a physician not to travel.
  • You must be at least 30 days old.
  • Maximum trip duration is 21 days. If your trip is more than 21 days, you are not eligible for any coverage.

  • Available on any new applicable booking made between September 25, 2020 and December 31, 2020
  • The first date of travel permitted is October 1, 2020
  • The last date of departure that is permitted is April 30, 2021

  • COVID-19 related Emergency Medical expenses such as emergency treatment, hospital allowance
  • Ambulance –ground transportation and emergency air transportation
  • Childcare expenses
  • Expenses related to your death and repatriation

Coverage Limit
Medical coverage after a COVID-19 positive test result in destination, including Emergency Air Transport to return you home Up to CA $200,000 per insured person
Quarantine expenses after a COVID-19 positive test result, denied entry or contact tracing in destination CA $150 a day up to CA $2,100 per person, or CA $300 a day up to CA $4,200 per family
(maximum duration of 14 days)
Repatriation due to death Up to policy limits as outlined in the certificate of insurance

  • The coverage amount is $200,000 CDN per insured for COVID-19 and related conditions. If the cost of the claim exceeds this amount, you will be responsible for the additional costs.
  • This coverage is Second Payor, meaning it will be over and above any other coverage thatyoumay have through any other source.

This coverage is for the medical expenses you incur in destination for any conditions and complications related to COVID-19 only. It is highly recommended that you have additional travel insurance for all other medical situations.

This coverage is not available for any individuals while they are on a cruise of any kind. It will cover the dates before and after a cruise, but no coverage will apply if anything should happen while on or associated with being on a cruise.

This coverage will be extendedfor the full duration of your quarantine plus an additional three (3) days for you to make arrangements to return home.

We will not pay any expenses or benefits relating directly or indirectly to

  1. If within the last thirty (30) days before your departure date;
    • you have undergone a COVID-19 test, and you have received a positive COVID-19 test result; or
    • you have been diagnosed with COVID-19 by a medical professional; or
    • because of contact tracing, you have been quarantined or self-isolated.
  2. If in the last 15 days before your departure date you experience any COVID-19 symptoms, and those symptoms lead to a positive COVID-19 test result during your trip. Symptoms may include but are not limited to: new or worsening cough, shortness of breath or difficulty breathing, having a fever, chills, fatigue or weakness, muscleor body aches, new loss of smell or taste, headache, gastrointestinal symptoms (abdominal pain, diarrhea, vomiting) or feeling very unwell. This exclusion does not apply if, in the last 15 days before your departure date, you were tested for any COVID-19 symptoms and received a negative COVID test result following the appearance of these symptoms.

IMPORTANT NOTICE -- READ CAREFULLY BEFORE YOU TRAVEL

We want you to understand (and it is in your best interest to know) what your certificate includes, what it excludes, and what is limited (payable but with limits). Please take time to read through your certificate before you travel.

For full details of the terms, conditions limitations and exclusions, please see the documents below.

COVID-19 Emergency Medical Certificate
Summary of COVID-19 Emergency Medical Certificate

IT IS IMPORTANT AND YOUR RESPONSIBILITY TO UNDERSTAND YOUR COVERAGE. IF YOU HAVE QUESTIONS, CALL MANULIFE at 1-866-521-8505 or by email at travel@manulife.com.

Insurance is underwritten by The Manufacturers Life Insurance Company (Manulife). Manulife has appointed Active Claims Management (2018) Inc. (operating as Active Care Management) as the provider of all assistance and claims services. Manulife, Manulife & Stylized M Design, and Stylized M Design are trademarks of The Manufacturers Life Insurance Company and are used by it, and by its affiliates under license.P.O Box 670, Stn Waterloo, Waterloo, ON N2J 4B8

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