Agent, contact centers (night shift)

Transat's mission is to brighten up everyday life with the joy of the holidays, which is why we are looking for ambassadors to fill our contact centers agent positions.

Specializing in vacation travel, the contact centers agent will be responsible for answering customer calls for all questions relating to domestic and international flights as well as assisting customers before and during their stays. They have the skills allowing them to find advantageous solutions to sometimes complex situations.

Once they have mastered the tasks related to their functions, it will be possible for the contact centers agent to evolve within the team by adding product skills (packages, hotels, excursions, cars).

Responsibilities

  • Respond to incoming calls from external customers (B2C) and travel agents (B2B) by demonstrating listening, empathy, and a sincere desire to provide unparalleled service;
  • Promote the products of the Transat brand (fare classes, seat selection, luggage, special services, insurance, financing requirements, etc.);
  • Assist customers at the airport and at destination;
  • Process requests for flight reservations and modifications to existing files;
  • Inform and advise customers to finalize sales of packages, flights, à la carte hotels and cars (following the addition of product skills);
  • Act as user expert for customers browsing our websites;
  • Follow up with clients on ongoing files.
Additional informations:
• Duration of training: approximately 12 days;
• Schedule of training: 9 a.m. to 5 p.m.;
• Type of training: online;
• Location of training: 300 Léo-Pariseau in Montreal or teleworking;
• Place of work after the training: teleworking;
• Full time (between 37.5h and 40h) or part time (minimum 30h);
• The agent must be available between 9 p.m. and 8 a.m., 7 days a week;
• The work schedule is confirmed one month in advance (weekdays and weekends).

Requirements

  • Experience in customer service or tourism (an asset);
  • Experience in a call center environment (an asset);
  • Experience in night work (an asset);
  • Bilingual (French and English), written and spoken, knowledge of a third language an asset;
  • Excellent skills to use and navigate through various computer applications;
  • Great ability to adapt to different and constantly evolving computer software;
  • Knowledge of reservation systems such as RADIXX, SIREV, TTS, GDS and Datalex (an asset);
  • Strong customer service skills;
  • Strong organizational skills, thoroughness, and autonomy;
  • OPC / TICO certification (an asset);

 

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Job Details

Montreal and/or Telework
Permanent, full time
Call Centre and Customer Relations
Head office
Transat Tours Canada
TTC-22-022
2022-09-30

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Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs. To facilitate the reading of this document, the masculine form has been retained.

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