Contact Centres Agent

Come aboard a company that is committed and human, ready for new challenges and that needs you! To continue to brighten the everyday of our customers with the joy of vacation, the Transat team is looking for agents for our Customer Contact Centre. 

As an agent, you will be the voice of Transat and the first link with our customers. Your role is therefore essential in the relationship with our customers. Thanks to you, our customers will be able to make their travel plans a reality, especially in these times of recovery.

Ready to travel? You will be responsible for answering customer calls regarding our domestic and international flights and vacation stays. Our clients will benefit from your ability to tailor a trip to their specific needs and find the best solutions. As you gain experience, you will develop new product skills (packages, hotels, excursions, cars) that are linked to salary progression.

Help us reach new heights by joining our team of travel enthusiasts and enjoy our travel perks to discover our destinations on board the World’s Best Leisure Airline!

Responsibilities

  • Answer incoming calls from external customers (B2C) and travel agents (B2B) by demonstrating listening, empathy, and a sincere desire to provide unparalleled service;
  • Promote the products of the Transat brand (eco fares, seat selection, luggage, special services, insurance, financing requirements, etc.);
  • Process requests for flight reservations and modifications to existing files;
  • Act as user expert for customers browsing our websites;
  • Follow up with clients regarding ongoing files.

Additional information :

  • Duration of training: between 12 and 15 days
  • Type of training : online 
  • Location of training : 300 Léo-Pariseau in Montreal or telework 
  • Place of work after the training:  flexible, 300 Léo-Pariseau in Montreal or telework
  • Full time (between 37.5h) or part time (min. 30h) 
  • The agent must be available to work from 7.00 a.m. to 11 p.m, 7 days a week 
  • The work schedule is variable and confirmed one month in advance (days, evenings, and weekends)
Advantages:
  • Salary:  $15.80/hr to $18.38/hr (Rapid salary progression)
  • 3 weeks of vacation
  • 5 Floating days
  • Group insurance
  • 2 tickets on any Transat destination + illimited standby (as of first day of employment)

Requirements

  • Experience in customer service or tourism (an asset);
  • Bilingual (French and English), written and spoken, knowledge of a third language an asset;
  • Experience in a call center environment (an asset);
  • Excellent skills to use and navigate through various computer applications;
  • Great ability to adapt to different and constantly evolving computer software;
  • Knowledge of reservation systems such as RADIXX, SIREV, TTS, GDS and Datalex (an asset);
  • Strong customer service skills;
  • Strong organizational skills, thoroughness, and autonomy;
  • OPC / TICO certification (an asset);

#LI-Hybrid

#LI-FB1

Job Details

Montreal and/or Telework
Permanent, full time
Call Centre and Customer Relations
Head office
Transat Tours Canada
TTC-22-069
2022-08-31

Be part of the journey!

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs. To facilitate the reading of this document, the masculine form has been retained.

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