The El Dorado Casitas a Gourmet inclusive Resort Hotel in Riviera Maya is beachfront, approximately 30 km from Playa del Carmen and 34 km from the Cancun airport.
Hotel details
Minimum age
  • Full hotel
  • Minimum age required : 18
Important information
  • Transat has made all reasonable efforts to ensure the accuracy of its product information, promotions, photos, layouts and videos; however, please note that changes may occur at any moment without notice.
  • Note that the flight may land at an airport other than the one associated to your destination. Be sure to review this information at the time of booking.

Mandatory Information: New Service

  • September 15, 2015:

    Please note that international phone calls are now complimentary as of October 1, 2015.

Brochure Erratum(s)

  • Please take note of the following change in our 2015-2016 brochure. 
     
    July 29, 2015:
    Wi-Fi is free in all areas of the resort.

Good to Know


About your Hotel

Hotel Location

  • Approximately 34 km from Cancun International Airport
  • Beachfront
  • Close to a park/nature reserve
  • Close to an attraction/town/historical site
  • Area: Playa del Carmen

Hotel Description

  • Minimum age required - Full hotel
  • 205 rooms
  • 7 building(s) of 2 storey(s)

Services

  • Parking available at the hotel
  • 12 pool(s)
  • 11 restaurant(s)
  • 15 bar(s)
  • 24h drinks
  • 24h snacks
  • Internet business center ($)
  • Evening entertainment
  • Live music
  • Convenience Store ($)
  • Doctor on site ($)
  • Laundry services ($)
  • Not accessible for people with restricted mobility
  • Currency exchange
  • WiFi available in :
    • The entire complex
  • ATM
  • Shuttle service throughout the resort ($)
  • Shuttle service off site
  • Check-in time : 3:00 PM
  • Check-out time : 12:00 PM
  • Gift shop ($)
  • Photo shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Beauty salon ($)
  • Car Rental ($)

Beach

  • Beach Club on site
  • Lounge chairs
  • Palapas
  • Topless allowed

Hotel Contact Information

    El Dorado Casitas a Gourmet Inclusive Resort, by Karisma 5*

  • KM 45, Carretera Cancún - Tulum 77710 Riviera Maya, Quintana Roo Mexique
  • Tel.: 1529888728030
  • Fax : 1529889728031
  • Email : infodoradoroyale@eldoradoroyale.com.mx
Inclusions

For travel between November 1, 2015 and October 31, 2016

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte breakfast, lunch and dinner (unlimited, no reservations required)
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Premium brand drinks (unlimited)
  • Room service (24-hour)
  • Select international brand drinks (unlimited)
  • Snacks
  • Welcome cocktail upon arrival
  • WiFi (free)
  • Buffet breakfast, lunch and dinner (daily)
  • Shuttle service throughout the resort, to Cancun and Playa del Carmen (reservations required and subject to availability)
  • Service of a representative at destination
  • Honeymoon package
HONEYMOON PACKAGE INCLUSIONS :

Hotel only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte breakfast, lunch and dinner (unlimited, no reservations required)
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Premium brand drinks (unlimited)
  • Room service (24-hour)
  • Select international brand drinks (unlimited)
  • Snacks
  • Welcome cocktail upon arrival
  • WiFi (free)
  • Buffet breakfast, lunch and dinner (daily)
  • Shuttle service throughout the resort, to Cancun and Playa del Carmen (reservations required and subject to availability)
  • Service of a representative at destination
  • Honeymoon package
HONEYMOON PACKAGE INCLUSIONS :

For travel between November 1, 2016 and October 31, 2017

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte breakfast, lunch and dinner (unlimited, no reservations required)
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Premium brand drinks (unlimited)
  • Room service 24-hour
  • Select international brand drinks (unlimited)
  • Snacks
  • Welcome cocktail upon arrival
  • WiFi
  • Buffet breakfast, lunch and dinner daily
  • Complimentary WiFi
  • Shuttle service throughout the resort, to Cancun and Playa del Carmen (reservations required and subject to availability)
  • Service of a representative at destination
  • Honeymoon package
LUXURY COLLECTION INCLUSIONS *:
  • VIP lounge at airport (package only) when available
  • Upgrade to Option Plus with Air Transat
  • Private transfer between the airport and hotel (package only)
  • Resort Credit of 250$
  • Upgrade (room upgrade, subject to availability)
* Included with "Casita Suite Luxury Collection", "Casita Suite Swim Up Luxury Collection", "Infinity Pool Casita Suite Luxury Collection", "Infinity Pool Swim Up Casita Suite Luxury Collection" and "Individual Casita Suite Luxury Collection" only
ADULTS COLLECTION INCLUSIONS :
  • Part of: Zen Vibes
HONEYMOON PACKAGE INCLUSIONS :

Hotel only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte breakfast, lunch and dinner (unlimited, no reservations required)
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Premium brand drinks (unlimited)
  • Room service 24-hour
  • Select international brand drinks (unlimited)
  • Snacks
  • Welcome cocktail upon arrival
  • WiFi
  • Buffet breakfast, lunch and dinner daily
  • Complimentary WiFi
  • Shuttle service throughout the resort, to Cancun and Playa del Carmen (reservations required and subject to availability)
  • Service of a representative at destination
  • Honeymoon package
LUXURY COLLECTION INCLUSIONS *:
  • VIP lounge at airport (package only) when available
  • Upgrade to Option Plus with Air Transat
  • Private transfer between the airport and hotel (package only)
  • Resort Credit of 250$
  • Upgrade (room upgrade, subject to availability)
* Included with "Casita Suite Luxury Collection", "Casita Suite Swim Up Luxury Collection", "Infinity Pool Casita Suite Luxury Collection", "Infinity Pool Swim Up Casita Suite Luxury Collection" and "Individual Casita Suite Luxury Collection" only
ADULTS COLLECTION INCLUSIONS :
  • Part of: Zen Vibes
HONEYMOON PACKAGE INCLUSIONS :
Rooms
  • For your comfort, each room offers :
  • Casita Suite

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Long-distance calls included
    • Room service
    • Telephone
    • Roofless outdoor shower
  • Casita Suite Swim Up

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Long-distance calls included
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • WiFi
    • Roofless outdoor shower
    • Direct access to a unique lazy river that connects to the main pool
  • Infinity Pool Casita Suite

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Long-distance calls included
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • WiFi
    • Roofless outdoor shower
    • Located on the 2nd floor
    • Private plunge pool
  • Infinity Pool Swim Up Casita Suite

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Long-distance calls included
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • WiFi
    • Roofless outdoor shower
    • Private plunge pool leading into the lazy river
  • Individual Casita Suite

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Long-distance calls included
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • WiFi
    • Roofless outdoor shower
    • Stand alone Casita
  • Casita Suite Luxury Collection

    Part of
    Inclusions
    • 2016-2017
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Long-distance calls included
    • Room service
    • Telephone
    • LUXURY COLLECTION inclusions
    • Roofless outdoor shower
  • Casita Suite Swim Up Luxury Collection

    Part of
    Inclusions
    • 2016-2017
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Long-distance calls included
    • Room service
    • Telephone
    • LUXURY COLLECTION inclusions
    • Bathrobes and slippers in room
    • WiFi
    • Roofless outdoor shower
    • Direct access to a unique lazy river that connects to the main pool
  • Infinity Pool Casita Suite Luxury Collection

    Part of
    Inclusions
    • 2016-2017
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Long-distance calls included
    • Room service
    • Telephone
    • LUXURY COLLECTION inclusions
    • Bathrobes and slippers in room
    • WiFi
    • Roofless outdoor shower
    • Located on the 2nd floor
    • Private plunge pool
  • Infinity Pool Swim Up Casita Suite Luxury Collection

    Part of
    Inclusions
    • 2016-2017
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Long-distance calls included
    • Room service
    • Telephone
    • LUXURY COLLECTION inclusions
    • Bathrobes and slippers in room
    • WiFi
    • Roofless outdoor shower
    • Private plunge pool leading into the lazy river
  • Individual Casita Suite Luxury Collection

    Part of
    Inclusions
    • 2016-2017
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Long-distance calls included
    • Room service
    • Telephone
    • LUXURY COLLECTION inclusions
    • Bathrobes and slippers in room
    • WiFi
    • Roofless outdoor shower
    • Stand alone Casita
Sports / Activities

Sports

  • Non-motorized water sports

Activities

  • Aerobics
  • Aquafitness
  • Bicycles
  • Dance lessons
  • Ping-pong
  • Spanish lessons
Internet

WiFi available in :

    • The entire complex

Internet for Business ($)

Luxury Collection
The Crème de la Crème of Sun Holidays

Enter the sumptuous world of lavish holidays by staying at one of the five-star resorts in our Luxury Collection. Blending fine cuisine, deluxe spas and exclusive privileges, these havens of relaxation and pure bliss treat you like a star… minus the paparazzi!

BENEFITS EXCLUSIVE TO TRANSAT
Free access to the VIP LOUNGE at airports **
Upgrade to OPTION PLUS on Air Transat. For information onOption Plus, visit Travel Information
Private ROUNDTRIP TRANSFERS

YOU’LL ALSO ENJOY…
Free WiFi in the room and public spaces*
Unlimited à la carte gourmet dining ** 
Access to spa facilities
Concierge or butler service
Waiter service at the pool and beach
Unlimited premium brand drinks
24-hour room service
Beach towels, bathrobes and slippers in the room upon arrival
Coffee maker with local coffee
Bottle of sparkling wine and fruit platter in the room upon arrival

* Some restrictions may apply in Cuba.
** Where available.

May be available with some room categories, according to the property
Available for season 2016-2017
Restaurants / Bars
  • This information is for informational purposes only and can change depending of the occupancy and season.
    • 24h snacks
    • 24h drinks
  • Restaurant(s)
    • Cocotal
      Image bar
      • Minimum age : 18 years old
      • Breakfast : À la Carte Breakfast
      • Dinner : À la Carte International
      • Air conditioning
      • Evening dress code: Semi-formal
    • D'Italia
      Image bar
      • Minimum age : 18 years old
      • Dinner : À la Carte Italian
      • Air conditioning
      • Evening dress code: Semi-formal
    • Fuentes
      Image bar
      • Minimum age : 18 years old
      • Breakfast : À la Carte Breakfast
      • Dinner : À la Carte Mexican Fusion
      • Reservation required
      • Air conditioning
      • Evening dress code: Semi-formal
    • Kampai
      Image bar
      • Minimum age : 18 years old
      • Lunch : À la Carte Asian
      • Dinner : À la Carte Asian
      • Air conditioning
      • Evening dress code: Semi-formal
    • La Isla
      Image bar
      • Minimum age : 18 years old
      • Breakfast : À la Carte Breakfast
      • Lunch : À la Carte International
      • Dinner : À la Carte Mediterranean
      • Evening dress code: Casual
      • Smoking area
    • JoJo's
      Image bar
      • Minimum age : 18 years old
      • Lunch : À la Carte Caribbean
      • Dinner : À la Carte Caribbean
      • Evening dress code: Casual
      • Smoking area
    • La Cabaña Pizzeria
      Image bar
      • Minimum age : 18 years old
      • Lunch : Pizzeria
      • Evening dress code: Casual
      • Smoking area
    • Healthy Corner
      Image bar
      • Minimum age : 18 years old
      • Breakfast : Healthy Snack Bar
      • Lunch : Healthy Snack Bar
      • Evening dress code: Casual
      • Smoking area
    • Rincón Mexicano
      Image bar
      • Minimum age : 18 years old
      • Lunch : Beach Restaurant
      • Dinner : À la Carte Mexican
      • Evening dress code: Casual
      • Smoking area
    • Santa Fe Grill
      Image bar
      • Minimum age : 18 years old
      • Dinner : À la Carte Grill
      • Evening dress code: Semi-formal
    • Las Olas
      Image bar
      • Lunch : Snack Bar
      • Evening dress code: Semi-formal
  • Bar(s)
    • Gaviotas Seashore Bar
      Image bar
      • Seaside Bar
      • Opening time : 09:00
      • Closing time : 23:00
      • Local drinks
      • International drinks
      • Premium drinks
    • Bellinis Bar
      Image bar
      • Lounge
      • Opening time : 18:00
      • Closing time : 22:00
      • Local drinks
      • International drinks
      • Premium drinks
    • Beach Bar
      Image bar
      • Location : Beach
      • Opening time : 09:00
      • Closing time : 02:00
      • Local drinks
      • International drinks
      • Premium drinks
    • Martini Bar
      Image bar
      • Location : Lobby
      • Opening time : 12:00
      • Closing time : 02:00
      • Local drinks
      • International drinks
      • Premium drinks
    • Las Guacamayas
      Image bar
      • Disco
      • Opening time : 17:00
      • Closing time : 02:00
      • Local drinks
      • International drinks
      • Premium drinks
    • 10 swim-up bars
      Image bar
      • Location : Swim-up
      • Opening time : 09:00
      • Closing time : 17:00
      • Local drinks
      • International drinks
      • Premium drinks
      names of the 10 swim-up bars: -La Isla -Las Fuentes -Pericos -Papagayos -Pelicanos -Colibri -Quetzal -Faisanes -Albatros -Tucanes
Golf 1
  • There’s nothing like a good game of golf to get you in the vacation spirit, so here's some information on nearby golf course(s) offering advantageous rates locally ($).

    This information is for informational purposes only and is subject to change.

Hard Rock Golf Club Riviera Maya

Designed by Robert Von Hagge
Paseo Xaman-Há s/n, Manzana 26, Playa Del Carmen
529848734990
teetimesrivieramaya@hrhrivieramaya.com
  • 18 holes
  • Driving range ($)
  • Lockers ($)
  • Par 72
  • 7,144 yards
  • Formal dress code
  • Putting green
  • Teaching pro ($)
  • Club house ($)
  • Pro shop ($)
  • Chipping green
Wedding / Honeymoon

Free honeymoon package

  • To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.

Wedding package ($)


Honeymoon package ($)

Eco-responsible

Travelife Gold

Travelife is an international label designed by and for the travel industry. This efficient certification system helps managers in the lodging sector measure and track their social and environmental performance.

All properties displaying a Travelife Gold award were certified within the last two years, under the current or previous Travelife criteria. 

Green Globe

Green Globe is a stringent international certification program for the travel and tourism industry that incorporates sustainability principles.
ADULTS COLLECTION
Where Adults Reign Supreme

Tempted to go unwind in a tropical setting? Want to escape down south where there are no kids? You will, no doubt, find your little slice of paradise among the hotels in our Adults Collection, intended exclusively for travellers aged 18 and older.

And since “adults-only vacation” means different things to different people, we have split our hotels between those that radiate Zen vibes and those that pulsate with Vibrant vibes.

ZEN VIBES
These intimate hotels offer the ideal setting to relax on the beach or by the pool, dine in tranquility and soak up entertainment in a soothing atmosphere.

VIBRANT VIBES
In these large resorts, the lively daily entertainment and festive evening shows turn these places into a hotbed of excitement for those who like action.
Available for season 2016-2017
Ratings
0000) 3285 Review(s)
TripAdvisor rating
0000)
TripAdvisor rating : Last 3 reviews

Relaxing but different than we expected 0000¼ July 25, 2016

  • Upon our arrival we were very disappointed with our room. Felt more like something we'd find on a budget in Cuba or the Dominican Republic. We immediately paid almost double to be upgraded to the...
  • ErranF

Alvarado 00000 July 25, 2016

  • Everthing was excellent. The only complaint we have was the service and food at Rincon Mexicano. It was not up to the standards of the other restaurants we visited. Everything else was great, we...
  • Lorrie7004

Paradise. 00000 July 25, 2016

  • Great place for couples. Highly recommend the Casitas. There is a pool with swim up bar right outside your villa which you share with 10 or 12 others casitas. Steps from the beach. Beautiful, great...
  • shark32
Transat rating 88888

Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.
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