The El Dorado Royale a Gourmet Inclusive Resort Hotel in Riviera Maya area is beachfront, approximately 30 km from Playa del Carmen and 34 km from the Cancun airport.
Hotel details
Minimum age
  • Full hotel
  • Minimum age required : 18
Important information
  • Transat has made all reasonable efforts to ensure the accuracy of its product information, promotions, photos, layouts and videos; however, please note that changes may occur at any moment without notice.
  • Note that the flight may land at an airport other than the one associated to your destination. Be sure to review this information at the time of booking.

Mandatory Information: New Service

  • September 15, 2015:

    Please note that international phone calls are now complimentary as of October 1, 2015.

Brochure Erratum(s)

  • Please take note of the following changes in our 2015-2016 brochure. 

    October 30, 2015:
    The Ocean View Jacuzzi Junior Suite is no longer offered as of November 1, 2015.
     
    July 29, 2015:
    Wi-Fi is free in all areas of the resort.
About your Hotel

Hotel Location

  • Approximately 34 km from Cancun International Airport
  • Beachfront
  • Close to a park/nature reserve
  • Close to an attraction/town/historical site
  • Area: Puerto Morelos

Hotel Description

  • Minimum age required - Full hotel
  • 478 rooms
  • 26 building(s) of 3 storey(s)

Services

  • Parking available at the hotel
  • 5 pool(s)
  • 11 restaurant(s)
  • 8 bar(s)
  • Fitness center
  • Internet business center
  • Evening entertainment
  • Convenience Store ($)
  • Spa ($)
  • Laundry services ($)
  • 2 tennis court(s)
  • Not accessible for people with restricted mobility
  • WiFi available in :
    • The entire complex
  • Nurse on site ($)
  • Currency exchange ($)
  • ATM ($)
  • Shuttle service throughout the resort
  • Shuttle service off site
  • Check-in time : 3:00 AM
  • Check-out time : 12:00 PM
  • Scuba diving
  • Gift shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Convention centre ($)
  • Beauty salon ($)
  • Spa services ($)
  • Car Rental ($)

Beach

  • Private beach
  • Beach Club on site
  • Lounge chairs
  • Palapas
  • Bali Beds
  • Topless allowed

Hotel Contact Information

    El Dorado Royale a Gourmet Inclusive Resort, by Karisma 5*

  • Km 45 Carretera Cancun 77710 Tulum, Quintana Roo Mexico
  • Tel.: 888728030
  • Fax : 889728031
  • Email : infodoradoroyale@eldorado-resort.com.mx
Inclusions

For travel between November 1, 2015 and October 31, 2016

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited, no reservations required)
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Premium brand drinks (unlimited)
  • Room service (24-hour)
  • Selected international drinks (unlimited)
  • Snacks
  • Welcome cocktail upon arrival
  • WiFi (free)
  • Buffet or A la Carte Restaurant (breakfast and lunch)
  • Shuttle service throughout the resort, to Cancun and Playa del Carmen (reservations required and subject to availability)
  • Service of a representative at destination
  • Wedding package
  • Honeymoon package
WEDDING PACKAGE INCLUSIONS :
HONEYMOON PACKAGE INCLUSIONS :

Hotel only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited, no reservations required)
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Premium brand drinks (unlimited)
  • Room service (24-hour)
  • Selected international drinks (unlimited)
  • Snacks
  • Welcome cocktail upon arrival
  • WiFi (free)
  • Buffet or A la Carte Restaurant (breakfast and lunch)
  • Shuttle service throughout the resort, to Cancun and Playa del Carmen (reservations required and subject to availability)
  • Service of a representative at destination
  • Wedding package
  • Honeymoon package
WEDDING PACKAGE INCLUSIONS :
HONEYMOON PACKAGE INCLUSIONS :

For travel between November 1, 2016 and October 31, 2017

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited, no reservations required)
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Premium brand drinks (unlimited)
  • Room service 24-hour
  • Selected international drinks (unlimited)
  • Snacks
  • Welcome cocktail upon arrival
  • WiFi
  • Buffet or A la Carte Restaurant breakfast and lunch
  • Shuttle service throughout the resort, to Cancun and Playa del Carmen (reservations required and subject to availability)
  • Service of a representative at destination
  • Wedding package
  • Honeymoon package
ADULTS COLLECTION INCLUSIONS :
  • Part of: Vibrant Vibes
WEDDING PACKAGE INCLUSIONS :
HONEYMOON PACKAGE INCLUSIONS :

Hotel only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited, no reservations required)
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Premium brand drinks (unlimited)
  • Room service 24-hour
  • Selected international drinks (unlimited)
  • Snacks
  • Welcome cocktail upon arrival
  • WiFi
  • Buffet or A la Carte Restaurant breakfast and lunch
  • Shuttle service throughout the resort, to Cancun and Playa del Carmen (reservations required and subject to availability)
  • Service of a representative at destination
  • Wedding package
  • Honeymoon package
ADULTS COLLECTION INCLUSIONS :
  • Part of: Vibrant Vibes
WEDDING PACKAGE INCLUSIONS :
HONEYMOON PACKAGE INCLUSIONS :
Rooms
  • For your comfort, each room offers :
  • Jacuzzi Junior Suite

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Garden View
    • Up to 3 people :
      • Maximum 3 adults
    • Non-smoking room
    • 1 king-size bed or 1 double bed
    • Living area
    • Desk/Working area
    • Some rooms with balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Long-distance calls included
    • Mini-fridge
    • Room service
    • Telephone
    • WiFi
    • Bathrobes
    • Jacuzzi
  • Swim Up Jacuzzi Junior Suite

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Pool Front
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Long-distance calls included
    • Mini-fridge
    • Room service
    • Telephone
    • WiFi
    • Bathrobes
    • Jacuzzi
    • Direct access to a unique lazy river
  • Luxury Jacuzzi Junior Suite

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 590 m²
    • Garden View
    • Up to 3 people :
      • Maximum 3 adults
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Living area
    • Desk/Working area
    • Some rooms with balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Long-distance calls included
    • Mini-fridge
    • Room service
    • Telephone
    • WiFi
    • Jacuzzi
  • Premium Jacuzzi Junior Suite

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 590 m²
    • Run of the house View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Living area
    • Desk/Working area
    • Some rooms with balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Long-distance calls included
    • Mini-fridge
    • Pillow menu
    • Room service
    • Telephone
    • Concierge service
    • Fruit basket in room upon arrival
    • WiFi
    • Bottle of champagne in room upon arrival
    • Aromatherapy
    • Jacuzzi
    • Premium Services : private check-in,10% discount on wireless internet access, pool butler service
  • Royal Suite

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Run of the house View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Living area
    • Some rooms with balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Regular
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Long-distance calls included
    • Mini-fridge
    • Pillow menu
    • Room service
    • Telephone
    • Butler service
    • Concierge service
    • Fruit basket in room upon arrival
    • WiFi
    • Bottle of champagne in room upon arrival
    • Bottle of wine in room upon arrival
    • Aromatherapy
  • 2-Bedroom Presidential Suite

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Oceanfront
    • Up to 6 people :
      • Maximum 6 adults
    • Non-smoking room
    • Bedroom with closed door
    • 1 king-size bed or 2 double beds (1st room)
    • 2 double beds (2nd room)
    • Closed living room
    • Some rooms with balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Regular
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Fully-equipped kitchen
    • Long-distance calls included
    • Microwave
    • Mini-fridge
    • Pillow menu
    • Room service
    • Telephone
    • Butler service
    • Fruit basket in room upon arrival
    • Internet
    • WiFi
    • Bottle of champagne in room upon arrival
    • Bottle of wine in room upon arrival
    • Fresh Flowers
    • Aromatherapy
    • Oversized bathrooms for both bedrooms
    • Terrace with a private swimming pool
    • Fully stocked premium bar (alcohol, wine, champagne, juice, bottled water, Haagen-Dazs ice cream and deluxe fruit baskets)
  • Royal Swim Up Suite

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Run of the house View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • Living area
    • Desk/Working area
    • Some rooms with balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Regular
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Long-distance calls included
    • Mini-fridge
    • Pillow menu
    • Room service
    • Telephone
    • Butler service
    • Concierge service
    • Fruit basket in room upon arrival
    • WiFi
    • Bottle of champagne in room upon arrival
    • Bottle of wine in room upon arrival
    • Aromatherapy
    • Direct access to a unique lazy river
  • Premium Swim Up Jacuzzi Junior Suite

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 590 m²
    • Run of the house View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Living area
    • Desk/Working area
    • Some rooms with balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Long-distance calls included
    • Mini-fridge
    • Room service
    • Telephone
    • Concierge service
    • Fruit basket in room upon arrival
    • Pillow menu
    • WiFi
    • Bottle of champagne in room upon arrival
    • Aromatherapy
    • Jacuzzi
    • Premium Services : private check-in,10% discount on wireless internet access, pool butler service
    • Direct access to a unique lazy river
Sports / Activities

Sports

  • Basketball
  • Deep sea fishing ($)
  • Kayaking
  • Non-motorized water sports
  • Snorkeling
  • Volleyball
  • Tennis
    • 2 tennis court(s)
    • Night Tennis ($)
    • Tennis Pro ($)

Activities

  • Aerobics
  • Aquafitness
  • Bicycles
  • Dance lessons
  • Fitness center
  • Introduction to scuba diving in pool
  • Jacuzzi
  • Parasailing ($)
  • Ping-pong
  • Pool tables
  • Scuba Diving
  • Spanish lessons
Internet

WiFi available in :

    • The entire complex

Internet for Business

Restaurants / Bars
  • This information is for informational purposes only and can change depending of the occupancy and season.
  • Restaurant(s)
    • Cocotal
      Image bar
      • Minimum age : 18 years old
      • Breakfast : À la Carte International
      • Dinner : À la Carte International
      • Air conditioning
      • Evening dress code: Semi-formal
    • D'Italia
      Image bar
      • Minimum age : 18 years old
      • Dinner : À la Carte Italian
      • Reservation required
      • Air conditioning
      • Evening dress code: Formal
    • Fuentes
      Image bar
      • Minimum age : 18 years old
      • Breakfast : À la Carte Mexican Fusion
      • Dinner : À la Carte Mexican Fusion
      • Reservation required
      • Air conditioning
      • Evening dress code: Formal
    • Kampai
      Image bar
      • Minimum age : 18 years old
      • Lunch : À la Carte Asian Fusion
      • Dinner : À la Carte Asian Fusion
      • Reservation required
      • Air conditioning
      • Evening dress code: Semi-formal
    • La Isla
      Image bar
      • Minimum age : 18 years old
      • Breakfast : À la Carte Mediterranean
      • Lunch : À la Carte Mediterranean
      • Dinner : À la Carte Mediterranean
      • Reservation required
      • Air conditioning
      • Evening dress code: Semi-formal
    • JoJo's
      Image bar
      • Minimum age : 18 years old
      • Breakfast : À la Carte Grill
      • Lunch : À la Carte Caribbean
      • Dinner : À la Carte Caribbean
      • Evening dress code: Casual
    • Healthy Corner
      Image bar
      • Minimum age : 18 years old
      • Breakfast : Healthy Snack Bar
      • Lunch : Healthy Snack Bar
      • Air conditioning
      • Evening dress code: Casual
    • La Cabaña Pizzeria
      Image bar
      • Minimum age : 18 years old
      • Lunch : Pizzeria
      • Evening dress code: Casual
    • Rincon Mexicano
      Image bar
      • Minimum age : 18 years old
      • Breakfast : À la Carte Mexican
      • Lunch : Beach Restaurant
      • Dinner : À la Carte Mexican
      • Air conditioning
      • Evening dress code: Casual
    • Las Olas
      Image bar
      • Minimum age : 18 years old
      • Lunch : Snack Bar
      • Dinner : Snack Bar
      • Evening dress code: Casual
    • Santa Fe
      Image bar
      • Breakfast : À la Carte International
      • Lunch : À la Carte International
      • Dinner : À la Carte International
      • Air conditioning
      • Evening dress code: Semi-formal
  • Bar(s)
    • Martini Bar
      Image bar
      • Location : Lobby
      • Opening time : 12:00
      • Closing time : 02:00
      • Local drinks
      • International drinks
      • Premium drinks
    • Las Guacamayas
      Image bar
      • Location : Beach
      • Opening time : 17:00
      • Closing time : 02:00
      • Local drinks
      • International drinks
      • Premium drinks
    • 3 Swim-up bars
      Image bar
      • Location : Swim-up
      • Opening time : 09:00
      • Closing time : 17:00
      • Local drinks
      • International drinks
      • Premium drinks
    • Gaviotas Seashore Bar
      Image bar
      • Seaside Bar
      • Opening time : 09:00
      • Closing time : 23:00
      • Local drinks
      • International drinks
      • Premium drinks
    • Bellinis Bar
      Image bar
      • Lounge
      • Opening time : 18:00
      • Closing time : 22:00
      • Local drinks
      • International drinks
      • Premium drinks
    • Beach Bar
      Image bar
      • Location : Beach
      • Opening time : 09:00
      • Closing time : 02:00
      • Local drinks
      • International drinks
      • Premium drinks
Scuba Diving

Services ($)

  • Introduction to scuba diving in pool
Spa

Services ($)

  • Body Treatments
  • Jacuzzi
  • Massage
  • Sauna
  • Spa Circuits
Wedding / Honeymoon

Free wedding Package

Free honeymoon package

  • Free honeymoon package is complimentary when booking a 5 nigh stay or longer in a Swim Up Jacuzzi Suite or higher. Newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.

Wedding package ($)

Honeymoon package ($)

Eco-responsible

Travelife Gold

Travelife is an international label designed by and for the travel industry. This efficient certification system helps managers in the lodging sector measure and track their social and environmental performance.

All properties displaying a Travelife Gold award were certified within the last two years, under the current or previous Travelife criteria. 

Green Globe

Green Globe is a stringent international certification program for the travel and tourism industry that incorporates sustainability principles.
ADULTS COLLECTION
Where Adults Reign Supreme

Tempted to go unwind in a tropical setting? Want to escape down south where there are no kids? You will, no doubt, find your little slice of paradise among the hotels in our Adults Collection, intended exclusively for travellers aged 18 and older.

And since “adults-only vacation” means different things to different people, we have split our hotels between those that radiate Zen vibes and those that pulsate with Vibrant vibes.

ZEN VIBES
These intimate hotels offer the ideal setting to relax on the beach or by the pool, dine in tranquility and soak up entertainment in a soothing atmosphere.

VIBRANT VIBES
In these large resorts, the lively daily entertainment and festive evening shows turn these places into a hotbed of excitement for those who like action.
Available for season 2016-2017
Ratings
0000) 3285 Review(s)
TripAdvisor rating
0000)
TripAdvisor rating : Last 3 reviews

Relaxing but different than we expected 0000¼ July 25, 2016

  • Upon our arrival we were very disappointed with our room. Felt more like something we'd find on a budget in Cuba or the Dominican Republic. We immediately paid almost double to be upgraded to the...
  • ErranF

Alvarado 00000 July 25, 2016

  • Everthing was excellent. The only complaint we have was the service and food at Rincon Mexicano. It was not up to the standards of the other restaurants we visited. Everything else was great, we...
  • Lorrie7004

Paradise. 00000 July 25, 2016

  • Great place for couples. Highly recommend the Casitas. There is a pool with swim up bar right outside your villa which you share with 10 or 12 others casitas. Steps from the beach. Beautiful, great...
  • shark32
Transat rating 88888

Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.
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