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The Excellence Riviera Cancun Hotel in Riviera Maya is a splendid tropical oasis set directly on the pristine white-sand beach of Puerto Morelos, approximately 32 km from Playa del Carmen, 36 km from Cancun and 18 km from the Cancun airport.
Hotel details
Minimum age
Ø
  • Full hotel
  • Minimum age required : 18
Important information
Ø
  • Transat has made all reasonable efforts to ensure the accuracy of its product information, promotions, photos, layouts and videos; however, please note that changes may occur at any moment without notice.

  • Note that the flight may land at an airport other than the one associated to your destination. Be sure to review this information at the time of booking.
About your Hotel
Ø

Hotel Location

  • Approximately 18 km from Cancun International Airport
  • Beachfront
  • Close to a park/nature reserve
  • Close to an attraction/town/historical site
  • Area: Puerto Morelos

Hotel Description

  • Minimum age required - Full hotel
  • 440 rooms
  • 9 building(s) of 3 storey(s)

Services

  • Parking available at the hotel
  • 6 pool(s)
  • 10 restaurant(s)
  • 10 bar(s)
  • 24h drinks
  • 24h snacks
  • Fitness center
  • Internet business center
  • Evening entertainment
  • Live music
  • Convenience Store ($)
  • Spa ($)
  • Doctor on site ($)
  • Laundry services ($)
  • 2 tennis court(s)
  • Accessible for people with restricted mobility
  • Nurse on site ($)
  • Currency exchange ($)
  • WiFi available in :
    • Lobby
    • Room
  • ATM ($)
  • Check-in time : 3:00 PM
  • Check-out time : 12:00 PM
  • Shopping centre ($)
  • Scuba diving ($)
  • Golf course nearby ($)
  • Jewellery store ($)
  • Gift shop ($)
  • Photo shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Beauty salon ($)
  • Car Rental ($)

Beach

  • Beach Club on site
  • Lounge chairs
  • Palapas

Hotel Contact Information

  • Excellence Riviera Cancun 5*
  • Carreta Federal 307 77580 Puerto Juarez Quintana Roo Mexico
  • Tel.: 9988728500
  • Fax : 9988728501
  • Email : info@excellence-resorts.com
Inclusions
Ø

For travel between November 1, 2015 and October 31, 2016

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte breakfast and lunch
  • À la carte dinners (unlimited, no reservations required)
  • Daily activities program
  • Daily sports
  • Domestic drinks are unlimited
  • Evening entertainment
  • Mini-bar restocked daily (water, soft drinks, juice, beer and snacks)
  • Non-motorized water sports (select)
  • Pillow menu
  • Premium brand drinks are unlimited
  • Room service available 24h
  • Selected international drinks are unlimited
  • Snacks
  • Turn-down service
  • Waiter service at the pool & beach
  • Welcome cocktail upon arrival
  • Buffet breakfast and lunch
  • Service of a representative at destination
  • Wedding package
  • Honeymoon package
LUXURY COLLECTION INCLUSIONS *:
  • VIP lounge at airport (package only) where available
  • Complimentary upgrade to Option Plus subject to availability (package only)
  • Private transfer between the airport and hotel (package only)
  • Spa Aqua Wellness circuit included (complimentary with the purchase of any 50-minute treatment & a bonus of 25 minutes will be added to treatment)
* Included with "Excellence Club Honeymoon Suite Ocean Front Luxury Collection", "Excellence Club Junior Suite Ocean Front Luxury Collection", "Excellence Club Junior Suite Swim Up Ocean View Luxury Collection", "Excellence Club Two-Story Rooftop Terrace Ocean Front Luxury Collection", "Junior Suite Ocean View Luxury Collection", "Junior Suite Spa or Pool View Luxury Collection", "Junior Swim Up Suite Spa or Pool View Luxury Collection" and "Two-Storey Rooftop Terrace Suite with Plunge Pool Luxury Collection" only
EXCELLENCE CLUB INCLUSIONS *:
  • Concierge service (private)
  • Separate check-in with early check-in/late check-out (subject to availability)
  • Bottle of sparkling wine in room upon arrival
  • Private beach area with waiter service with beach service
  • VIP room amenities and upgraded room service menu
  • Spa offers 1 Marine wellness spa treatment per person/stay
  • Premium brand drinks (upgraded in room, premium liquor and wine selection)
  • Coffee-maker (Nespresso)
  • Private lounge with free Internet , snacks and bar service
  • Fruit basket in room upon arrival , restocked daily
  • Private outdoor pool bar
  • Pool(s) private for Club Excellence guests
* Included with "Excellence Club Honeymoon Suite Ocean Front", "Excellence Club Honeymoon Suite Ocean Front Luxury Collection", "Excellence Club Junior Suite Ocean Front", "Excellence Club Junior Suite Ocean Front Luxury Collection", "Excellence Club Junior Suite Swim Up Ocean View", "Excellence Club Junior Suite Swim Up Ocean View Luxury Collection", "Excellence Club Two-Story Rooftop Terrace Ocean Front" and "Excellence Club Two-Story Rooftop Terrace Ocean Front Luxury Collection" only
WEDDING PACKAGE INCLUSIONS :
HONEYMOON PACKAGE INCLUSIONS :
Excellence Honeymoon or Anniversary Package*
Champagne upon arrival
Fruit basket and exotic fresh flowers in room upon arrival
A champagne breakfast in bed (one per stay; reservation must be made in advance with concierge)
Private beachfront dinner followed by a candlelight rose petal bath of essential oils awaiting your arrival
Complimentary “Lovers Live” CD by Sade
Special turn-down service and petit fours each evening
15% discount on photo package
Look Inside Ritual 40 Min. Massage and treatment

* The Excellence Honeymoon or Anniversary Package is complimentary for stays of minimum 7 nights or more in the Excellence Club Junior Suites Ocean View category or higher. Restrictions/exclusions: Subject to availability. Double Occupancy Only.
This package cannot be combined with the free Excellence Wedding Package.
Guest must request it at time of booking and will be required to present a copy of the wedding certificate at time of check in.
Package items are not exchangeable and/or reimbursable if unused.
Anniversary Package: Valid seven days before or seven days after your anniversary date.
Honeymoon Package: Valid for three months after your wedding date.

HOTEL ONLY

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte breakfast and lunch
  • À la carte dinners (unlimited, no reservations required)
  • Daily activities program
  • Daily sports
  • Domestic drinks are unlimited
  • Evening entertainment
  • Mini-bar restocked daily (water, soft drinks, juice, beer and snacks)
  • Non-motorized water sports (select)
  • Pillow menu
  • Premium brand drinks are unlimited
  • Room service available 24h
  • Selected international drinks are unlimited
  • Snacks
  • Turn-down service
  • Waiter service at the pool & beach
  • Welcome cocktail upon arrival
  • Buffet breakfast and lunch
  • Service of a representative at destination
  • Wedding package
  • Honeymoon package
LUXURY COLLECTION INCLUSIONS *:
  • VIP lounge at airport (package only) where available
  • Complimentary upgrade to Option Plus subject to availability (package only)
  • Private transfer between the airport and hotel (package only)
  • Spa Aqua Wellness circuit included (complimentary with the purchase of any 50-minute treatment & a bonus of 25 minutes will be added to treatment)
* Included with "Excellence Club Honeymoon Suite Ocean Front Luxury Collection", "Excellence Club Junior Suite Ocean Front Luxury Collection", "Excellence Club Junior Suite Swim Up Ocean View Luxury Collection", "Excellence Club Two-Story Rooftop Terrace Ocean Front Luxury Collection", "Junior Suite Ocean View Luxury Collection", "Junior Suite Spa or Pool View Luxury Collection", "Junior Swim Up Suite Spa or Pool View Luxury Collection" and "Two-Storey Rooftop Terrace Suite with Plunge Pool Luxury Collection" only
EXCELLENCE CLUB INCLUSIONS *:
  • Concierge service (private)
  • Separate check-in with early check-in/late check-out (subject to availability)
  • Bottle of sparkling wine in room upon arrival
  • Private beach area with waiter service with beach service
  • VIP room amenities and upgraded room service menu
  • Spa offers 1 Marine wellness spa treatment per person/stay
  • Premium brand drinks (upgraded in room, premium liquor and wine selection)
  • Coffee-maker (Nespresso)
  • Private lounge with free Internet , snacks and bar service
  • Fruit basket in room upon arrival , restocked daily
  • Private outdoor pool bar
  • Pool(s) private for Club Excellence guests
* Included with "Excellence Club Honeymoon Suite Ocean Front", "Excellence Club Honeymoon Suite Ocean Front Luxury Collection", "Excellence Club Junior Suite Ocean Front", "Excellence Club Junior Suite Ocean Front Luxury Collection", "Excellence Club Junior Suite Swim Up Ocean View", "Excellence Club Junior Suite Swim Up Ocean View Luxury Collection", "Excellence Club Two-Story Rooftop Terrace Ocean Front" and "Excellence Club Two-Story Rooftop Terrace Ocean Front Luxury Collection" only
WEDDING PACKAGE INCLUSIONS :
HONEYMOON PACKAGE INCLUSIONS :
Excellence Honeymoon or Anniversary Package*
Champagne upon arrival
Fruit basket and exotic fresh flowers in room upon arrival
A champagne breakfast in bed (one per stay; reservation must be made in advance with concierge)
Private beachfront dinner followed by a candlelight rose petal bath of essential oils awaiting your arrival
Complimentary “Lovers Live” CD by Sade
Special turn-down service and petit fours each evening
15% discount on photo package
Look Inside Ritual 40 Min. Massage and treatment

* The Excellence Honeymoon or Anniversary Package is complimentary for stays of minimum 7 nights or more in the Excellence Club Junior Suites Ocean View category or higher. Restrictions/exclusions: Subject to availability. Double Occupancy Only.
This package cannot be combined with the free Excellence Wedding Package.
Guest must request it at time of booking and will be required to present a copy of the wedding certificate at time of check in.
Package items are not exchangeable and/or reimbursable if unused.
Anniversary Package: Valid seven days before or seven days after your anniversary date.
Honeymoon Package: Valid for three months after your wedding date.

For travel between November 1, 2016 and October 31, 2017

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte breakfast and lunch
  • À la carte dinners (unlimited, no reservations required)
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Evening entertainment
  • In-room liquor dispenser
  • Mini-bar restocked daily (water, soft drinks, juice, beer and snacks)
  • Non-motorized water sports (select)
  • Phone calls to Canada (free)
  • Pillow menu
  • Premium brand drinks (unlimited)
  • Room service available 24-hour
  • Selected international drinks (unlimited)
  • Snacks
  • Turn-down service
  • Waiter service at the pool & at the beach
  • Welcome cocktail upon arrival
  • Buffet breakfast and lunch
  • Service of a representative at destination
  • Wedding package
  • Honeymoon package
LUXURY COLLECTION INCLUSIONS *:
  • VIP lounge at airport (package only) where available
  • Complimentary upgrade to Option Plus subject to availability (package only)
  • Private transfer between the airport and hotel (package only)
  • Spa Aqua Wellness circuit included (complimentary with the purchase of any 50-minute treatment & a bonus of 25 minutes will be added to treatment)
* Included with "Excellence Club Honeymoon Suite Ocean Front Luxury Collection", "Excellence Club Junior Suite Ocean Front Luxury Collection", "Excellence Club Junior Suite Swim Up Ocean View Luxury Collection", "Excellence Club Two-Story Rooftop Terrace Ocean Front Luxury Collection", "Junior Suite Ocean View Luxury Collection", "Junior Suite Spa or Pool View Luxury Collection", "Junior Swim Up Suite Spa or Pool View Luxury Collection" and "Two-Storey Rooftop Terrace Suite with Plunge Pool Luxury Collection" only
EXCELLENCE CLUB INCLUSIONS *:
  • Private concierge service
  • Early check-in and late check-out subject to availability
  • Bottle of sparkling wine in room upon arrival
  • Private beach area with waiter service
  • VIP room amenities and upgraded room service menu
  • Spa offers 1 Marine wellness treatment per person per stay
  • Premium brand drinks , premium liquor and wine selection in room
  • Coffee-maker (Nespresso)
  • Private lounge with free Internet , snacks and bar service
  • Fruit basket in room upon arrival restocked daily
  • Private outdoor pool bar
  • Pool(s) private for Club Excellence guests
* Included with "Excellence Club Honeymoon Suite Ocean Front", "Excellence Club Honeymoon Suite Ocean Front Luxury Collection", "Excellence Club Junior Suite Ocean Front", "Excellence Club Junior Suite Ocean Front Luxury Collection", "Excellence Club Junior Suite Swim Up Ocean View", "Excellence Club Junior Suite Swim Up Ocean View Luxury Collection", "Excellence Club Two-Story Rooftop Terrace Ocean Front" and "Excellence Club Two-Story Rooftop Terrace Ocean Front Luxury Collection" only
WEDDING PACKAGE INCLUSIONS :
HONEYMOON PACKAGE INCLUSIONS :
Excellence Honeymoon or Anniversary Package*
Champagne upon arrival
Fruit basket and exotic fresh flowers in room upon arrival
A champagne breakfast in bed (one per stay; reservation must be made in advance with concierge)
Private beachfront dinner followed by a candlelight rose petal bath of essential oils awaiting your arrival
Complimentary “Lovers Live” CD by Sade
Special turn-down service and petit fours each evening
15% discount on photo package
Look Inside Ritual 40 Min. Massage and treatment

* The Excellence Honeymoon or Anniversary Package is complimentary for stays of minimum 7 nights or more in the Excellence Club Junior Suites Ocean View category or higher. Restrictions/exclusions: Subject to availability. Double Occupancy Only.
This package cannot be combined with the free Excellence Wedding Package.
Guest must request it at time of booking and will be required to present a copy of the wedding certificate at time of check in.
Package items are not exchangeable and/or reimbursable if unused.
Anniversary Package: Valid seven days before or seven days after your anniversary date.
Honeymoon Package: Valid for three months after your wedding date.

HOTEL ONLY

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte breakfast and lunch
  • À la carte dinners (unlimited, no reservations required)
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Evening entertainment
  • In-room liquor dispenser
  • Mini-bar restocked daily (water, soft drinks, juice, beer and snacks)
  • Non-motorized water sports (select)
  • Phone calls to Canada (free)
  • Pillow menu
  • Premium brand drinks (unlimited)
  • Room service available 24-hour
  • Selected international drinks (unlimited)
  • Snacks
  • Turn-down service
  • Waiter service at the pool & at the beach
  • Welcome cocktail upon arrival
  • Buffet breakfast and lunch
  • Service of a representative at destination
  • Wedding package
  • Honeymoon package
LUXURY COLLECTION INCLUSIONS *:
  • VIP lounge at airport (package only) where available
  • Complimentary upgrade to Option Plus subject to availability (package only)
  • Private transfer between the airport and hotel (package only)
  • Spa Aqua Wellness circuit included (complimentary with the purchase of any 50-minute treatment & a bonus of 25 minutes will be added to treatment)
* Included with "Excellence Club Honeymoon Suite Ocean Front Luxury Collection", "Excellence Club Junior Suite Ocean Front Luxury Collection", "Excellence Club Junior Suite Swim Up Ocean View Luxury Collection", "Excellence Club Two-Story Rooftop Terrace Ocean Front Luxury Collection", "Junior Suite Ocean View Luxury Collection", "Junior Suite Spa or Pool View Luxury Collection", "Junior Swim Up Suite Spa or Pool View Luxury Collection" and "Two-Storey Rooftop Terrace Suite with Plunge Pool Luxury Collection" only
EXCELLENCE CLUB INCLUSIONS *:
  • Private concierge service
  • Early check-in and late check-out subject to availability
  • Bottle of sparkling wine in room upon arrival
  • Private beach area with waiter service
  • VIP room amenities and upgraded room service menu
  • Spa offers 1 Marine wellness treatment per person per stay
  • Premium brand drinks , premium liquor and wine selection in room
  • Coffee-maker (Nespresso)
  • Private lounge with free Internet , snacks and bar service
  • Fruit basket in room upon arrival restocked daily
  • Private outdoor pool bar
  • Pool(s) private for Club Excellence guests
* Included with "Excellence Club Honeymoon Suite Ocean Front", "Excellence Club Honeymoon Suite Ocean Front Luxury Collection", "Excellence Club Junior Suite Ocean Front", "Excellence Club Junior Suite Ocean Front Luxury Collection", "Excellence Club Junior Suite Swim Up Ocean View", "Excellence Club Junior Suite Swim Up Ocean View Luxury Collection", "Excellence Club Two-Story Rooftop Terrace Ocean Front" and "Excellence Club Two-Story Rooftop Terrace Ocean Front Luxury Collection" only
WEDDING PACKAGE INCLUSIONS :
HONEYMOON PACKAGE INCLUSIONS :
Excellence Honeymoon or Anniversary Package*
Champagne upon arrival
Fruit basket and exotic fresh flowers in room upon arrival
A champagne breakfast in bed (one per stay; reservation must be made in advance with concierge)
Private beachfront dinner followed by a candlelight rose petal bath of essential oils awaiting your arrival
Complimentary “Lovers Live” CD by Sade
Special turn-down service and petit fours each evening
15% discount on photo package
Look Inside Ritual 40 Min. Massage and treatment

* The Excellence Honeymoon or Anniversary Package is complimentary for stays of minimum 7 nights or more in the Excellence Club Junior Suites Ocean View category or higher. Restrictions/exclusions: Subject to availability. Double Occupancy Only.
This package cannot be combined with the free Excellence Wedding Package.
Guest must request it at time of booking and will be required to present a copy of the wedding certificate at time of check in.
Package items are not exchangeable and/or reimbursable if unused.
Anniversary Package: Valid seven days before or seven days after your anniversary date.
Honeymoon Package: Valid for three months after your wedding date.
Rooms
Ø
  • For your comfort, each room offers :
  • Excellence Club Honeymoon Suite Ocean Front > Ø

    Inclusions
    • EXCELLENCE CLUB INCLUSIONS ( 2015-2016)
    • EXCELLENCE CLUB INCLUSIONS ( 2016-2017)
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 93 m²
    • Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • Bedroom with closed door
    • 1 king-size bed
    • 1 sofa in the living area
    • Closed living room
    • Desk/Working area
    • Balcony
    • Full bathroom
      • Shower : Rain
      • Bath type : Whirlpool
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Newspaper
    • Pillow menu
    • Room service
    • Telephone
    • EXCELLENCE CLUB inclusions
    • Butler service for luggage
    • In-room liquor dispenser
    • WiFi
    • Private check in & check out in room
    • Bath amenities special Jacuzzi decoration (must be booked in advance through concierge)
  • Excellence Club Honeymoon Suite Ocean Front Luxury Collection > Ø

    Inclusions
    • 2015-2016
    • 2016-2017
    • EXCELLENCE CLUB INCLUSIONS ( 2015-2016)
    • EXCELLENCE CLUB INCLUSIONS ( 2016-2017)
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 93 m²
    • Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • Bedroom with closed door
    • 1 king-size bed
    • 1 sofa in the living area
    • Closed living room
    • Desk/Working area
    • Balcony
    • Full bathroom
      • Shower : Rain
      • Bath type : Whirlpool
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Newspaper
    • Pillow menu
    • Room service
    • Telephone
    • LUXURY COLLECTION inclusions
    • EXCELLENCE CLUB inclusions
    • Butler service for luggage
    • In-room liquor dispenser
    • WiFi
    • Private check in & check out in room
    • Bath amenities special Jacuzzi decoration (must be booked in advance through concierge)
  • Excellence Club Junior Suite Ocean Front > Ø

    Inclusions
    • EXCELLENCE CLUB INCLUSIONS ( 2015-2016)
    • EXCELLENCE CLUB INCLUSIONS ( 2016-2017)
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 62 m²
    • Oceanfront
    • Up to 2 people :
      • Maximum 2 adults
    • 1 king-size bed and 1 sofa or 2 double beds and 1 sofa
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Rain
      • Bath type : Whirlpool
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Newspaper
    • Pillow menu
    • Room service
    • Telephone
    • EXCELLENCE CLUB inclusions
    • In-room liquor dispenser
    • WiFi
    • Secrets box for private room service
  • Excellence Club Junior Suite Ocean Front Luxury Collection > Ø

    Inclusions
    • 2015-2016
    • 2016-2017
    • EXCELLENCE CLUB INCLUSIONS ( 2015-2016)
    • EXCELLENCE CLUB INCLUSIONS ( 2016-2017)
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 62 m²
    • Oceanfront
    • Up to 2 people :
      • Maximum 2 adults
    • 1 king-size bed and 1 sofa or 2 double beds and 1 sofa
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Rain
      • Bath type : Whirlpool
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Newspaper
    • Pillow menu
    • Room service
    • Telephone
    • LUXURY COLLECTION inclusions
    • EXCELLENCE CLUB inclusions
    • In-room liquor dispenser
    • WiFi
    • Secrets box for private room service
  • Excellence Club Junior Suite Swim Up Ocean View > Ø

    Inclusions
    • EXCELLENCE CLUB INCLUSIONS ( 2015-2016)
    • EXCELLENCE CLUB INCLUSIONS ( 2016-2017)
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 62 m²
    • Oceanfront Swim Out
    • Up to 2 people :
      • Maximum 2 adults
    • 1 king-size bed and 1 sofa
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Rain
      • Bath type : Whirlpool
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Newspaper
    • Pillow menu
    • Room service
    • Telephone
    • EXCELLENCE CLUB inclusions
    • In-room liquor dispenser
    • WiFi
    • Secrets box for private room service
  • Excellence Club Junior Suite Swim Up Ocean View Luxury Collection > Ø

    Inclusions
    • 2015-2016
    • 2016-2017
    • EXCELLENCE CLUB INCLUSIONS ( 2015-2016)
    • EXCELLENCE CLUB INCLUSIONS ( 2016-2017)
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 62 m²
    • Oceanfront Swim Out
    • Up to 2 people :
      • Maximum 2 adults
    • 1 king-size bed and 1 sofa
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Rain
      • Bath type : Whirlpool
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Newspaper
    • Pillow menu
    • Room service
    • Telephone
    • LUXURY COLLECTION inclusions
    • EXCELLENCE CLUB inclusions
    • In-room liquor dispenser
    • WiFi
    • Secrets box for private room service
  • Excellence Club Two-Story Rooftop Terrace Ocean Front > Ø

    Inclusions
    • EXCELLENCE CLUB INCLUSIONS ( 2015-2016)
    • EXCELLENCE CLUB INCLUSIONS ( 2016-2017)
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 62 m²
    • Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • 1 king-size bed and 1 sofa
    • Living area
    • Desk/Working area
    • Balcony or terrace
    • Full bathroom
      • Shower : Rain
      • Bath type : Whirlpool
    • Outside whirlpool
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Newspaper
    • Pillow menu
    • Room service
    • Telephone
    • EXCELLENCE CLUB inclusions
    • In-room liquor dispenser
    • WiFi
    • Private furnished rooftop terrace with hydrospa pool
  • Excellence Club Two-Story Rooftop Terrace Ocean Front Luxury Collection > Ø

    Inclusions
    • 2015-2016
    • 2016-2017
    • EXCELLENCE CLUB INCLUSIONS ( 2015-2016)
    • EXCELLENCE CLUB INCLUSIONS ( 2016-2017)
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 62 m²
    • Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • 1 king-size bed and 1 sofa
    • Living area
    • Desk/Working area
    • Balcony or terrace
    • Full bathroom
      • Shower : Rain
      • Bath type : Whirlpool
    • Outside whirlpool
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Newspaper
    • Pillow menu
    • Room service
    • Telephone
    • LUXURY COLLECTION inclusions
    • EXCELLENCE CLUB inclusions
    • In-room liquor dispenser
    • WiFi
    • Private furnished rooftop terrace with hydrospa pool
  • Junior Suite Ocean View > Ø

    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 62 m²
    • Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • 1 king-size bed and 1 sofa
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Rain
      • Bath type : Whirlpool
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service
    • Telephone
    • WiFi
    • Secrets box for private room service
  • Junior Suite Ocean View Luxury Collection > Ø

    Inclusions
    • 2015-2016
    • 2016-2017
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 62 m²
    • Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • 1 king-size bed and 1 sofa
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Rain
      • Bath type : Whirlpool
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service
    • Telephone
    • LUXURY COLLECTION inclusions
    • WiFi
    • Secrets box for private room service
  • Junior Suite Spa or Pool View > Ø

    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 62 m²
    • Spa or Pool View
    • Up to 3 people :
      • Maximum 3 adults
    • 1 king-size bed and 1 sofa or 2 double beds and 1 sofa
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Rain
      • Bath type : Whirlpool
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service
    • Telephone
    • In-room liquor dispenser
    • WiFi
    • Secrets box for private room service
  • Junior Suite Spa or Pool View Luxury Collection > Ø

    Inclusions
    • 2015-2016
    • 2016-2017
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 62 m²
    • Spa or Pool View
    • Up to 3 people :
      • Maximum 3 adults
    • 1 king-size bed and 1 sofa or 2 double beds and 1 sofa
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Rain
      • Bath type : Whirlpool
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service
    • Telephone
    • LUXURY COLLECTION inclusions
    • In-room liquor dispenser
    • WiFi
    • Secrets box for private room service
  • Junior Swim Up Suite Spa or Pool View > Ø

    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 62 m²
    • Pool Walkout
    • Up to 3 people :
      • Maximum 3 adults
    • 1 king-size bed and 1 sofa or 2 double beds and 1 sofa
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Rain
      • Bath type : Whirlpool
    • Outside whirlpool
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service
    • Telephone
    • In-room liquor dispenser
    • WiFi
    • Secrets box for private room service
  • Junior Swim Up Suite Spa or Pool View Luxury Collection > Ø

    Inclusions
    • 2015-2016
    • 2016-2017
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 62 m²
    • Pool Walkout
    • Up to 3 people :
      • Maximum 3 adults
    • 1 king-size bed and 1 sofa or 2 double beds and 1 sofa
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Rain
      • Bath type : Whirlpool
    • Outside whirlpool
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service
    • Telephone
    • LUXURY COLLECTION inclusions
    • In-room liquor dispenser
    • WiFi
    • Secrets box for private room service
  • Two-Storey Rooftop Terrace Suite with Plunge Pool > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • Size of the room : 98 m²
    • Pool View
    • Up to 2 people :
      • Maximum 2 adults
    • 1 king-size bed
    • Terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Available as of December 1, 2015
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service
    • Bathrobes and slippers in room
  • Two-Storey Rooftop Terrace Suite with Plunge Pool Luxury Collection > Ø

    Inclusions
    • 2015-2016
    • 2016-2017
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • Size of the room : 98 m²
    • Pool View
    • Up to 2 people :
      • Maximum 2 adults
    • 1 king-size bed
    • Terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Available as of December 1, 2015
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service
    • LUXURY COLLECTION inclusions
    • Bathrobes and slippers in room
Sports / Activities
Ø

Sports

  • Archery
  • Basketball
  • Deep sea fishing ($)
  • Fishing ($)
  • Golf course nearby ($)
  • Jetboats ($)
  • Jetski ($)
  • Jogging track
  • Kayaking
  • Motorized water sports ($)
  • Non-motorized water sports
  • Sailing
  • Snorkeling
  • Soccer
  • Volleyball
  • Tennis
    • 2 tennis court(s)
    • Night Tennis
    • Tennis Pro ($)
  • Windsurfing

Activities

  • Aerobics
  • Aquafitness
  • Bicycles
  • Bike tours
  • Board games
  • Catamaran
  • Cooking lessons
  • Dance lessons
  • Darts
  • Fitness center
  • Horseback riding nearby ($)
  • Introduction to scuba diving in pool
  • Jacuzzi
  • Parasailing ($)
  • Pilates
  • Ping-pong
  • Pool tables
  • Riffle shooting
  • Scuba Diving ($)
  • Spanish lessons
  • Yoga
Internet
Ø

WiFi available in :

  • Lobby
  • Room

Internet for Business

Luxury Collection
Ø
The Crème de la Crème of Sun Holidays

Enter the sumptuous world of lavish holidays by staying at one of the five-star resorts in our Luxury Collection. Blending fine cuisine, deluxe spas and exclusive privileges, these havens of relaxation and pure bliss treat you like a star… minus the paparazzi!

BENEFITS EXCLUSIVE TO TRANSAT
Free access to the VIP LOUNGE at airports **
Upgrade to OPTION PLUS on Air Transat. For information onOption Plus, visit Travel Information
Private ROUNDTRIP TRANSFERS

YOU’LL ALSO ENJOY…
Free WiFi in the room and public spaces*
Unlimited à la carte gourmet dining ** 
Access to spa facilities
Concierge or butler service
Waiter service at the pool and beach
Unlimited premium brand drinks
24-hour room service
Beach towels, bathrobes and slippers in the room upon arrival
Coffee maker with local coffee
Bottle of sparkling wine and fruit platter in the room upon arrival

* Some restrictions may apply in Cuba.
** Where available.

May be available with some room categories, according to the property
Restaurants / Bars
Ø
  • This information is for informational purposes only and can change depending of the occupancy and season.
    • 24h snacks
    • 24h drinks
  • Restaurant(s)

    • Toscana
      Image bar
      • Minimum age : 18 years old
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : À la Carte Italian
      • Air conditioning
      • Evening dress code: Formal
    • Agave
      Image bar
      • Minimum age : 18 years old
      • Dinner : À la Carte Mexican
      • Air conditioning
      • Evening dress code: Formal
    • Oregano
      Image bar
      • Minimum age : 18 years old
      • Lunch : Pizzeria
      • Dinner : À la Carte Italian
      • Air conditioning
      • Evening dress code: Formal
    • Basmati
      Image bar
      • Minimum age : 18 years old
      • Dinner : À la Carte Indian
      • Air conditioning
      • Evening dress code: Formal
    • Chez Isabelle
      Image bar
      • Minimum age : 18 years old
      • Dinner : À la Carte French
      • Air conditioning
      • Evening dress code: Formal
    • The Grill
      Image bar
      • Minimum age : 18 years old
      • Lunch : À la Carte Grill
      • Dinner : À la Carte Steakhouse
      • Evening dress code: Formal
    • The Lobster House
      Image bar
      • Minimum age : 18 years old
      • Breakfast : À la Carte Breakfast
      • Lunch : À la Carte Lunch
      • Dinner : Lobster for Dinner
      • Evening dress code: Semi-formal
    • Spice
      Image bar
      • Minimum age : 18 years old
      • Dinner : À la Carte Asian
      • Air conditioning
      • Evening dress code: Formal
    • Flavor Market
      Image bar
      • Minimum age : 18 years old
      • Dinner : À la Carte Tapas
      • Evening dress code: Semi-formal
    • Las Olas
      Image bar
      • Lunch : Snack Bar
  • Bar(s)

    • Martini Bar
      Image bar
      • Location : Lobby
      • Local drinks
      • International drinks
      • Premium drinks
    • Aroma
      Image bar
      • Coffee Shop
    • Blue
      Image bar
      • Location : Swim-up
      • Local drinks
      • International drinks
      • Premium drinks ($)
    • Sol
      Image bar
      • Location : Pool
      • Local drinks
      • International drinks
    • XO Lounge
      Image bar
      • Location : Beach
      • Local drinks
      • International drinks
    • Revive
      Image bar
      • Juice Bar
    • Stars
      Image bar
      • Location : Theatre
      • Local drinks
      • International drinks
      • Premium drinks
    • La Habana
      Image bar
      • Cigar lounge
      • Local drinks
      • International drinks
      • Premium drinks
    • Cielo
      Image bar
      • Location : Pool
      • Local drinks
      • International drinks
      • Premium drinks
      Exclusive for guests of the Excellence club.
    • Sport Bar
      Image bar
      • Local drinks
      • International drinks
Golf 1
Ø
  • There’s nothing like a good game of golf to get you in the vacation spirit, so here's some information on nearby golf course(s) offering advantageous rates locally ($).

    This information is for informational purposes only and is subject to change.

Playa Mujeres Golf Club

Designed by Greg Norman
Punta Sam, Cancún, Quintana Roo, Mexico
9988877322
teetimes@playamujeres.com.mx.
  • Golf Course near the property
  • 18 holes
  • Driving range
  • Par 72
  • 7,218 yards
  • Pre-reserved tee times available
  • Formal dress code
  • Teaching pro ($)
  • Club house ($)
  • Mandatory golf cart ($)
  • Pro shop ($)
Scuba Diving
Ø

Services ($)

  • Introduction to scuba diving in pool
  • Scuba diving centre off-site
Spa
Ø

Services ($)

  • Body Treatments
  • Massage
  • Spa Circuits
  • Special Therapies
Wedding / Honeymoon
Ø

Free wedding Package

  • Certain restrictions and administration fees may apply. A minimum number of passengers may be required.

Free honeymoon package

  • Honeymoon or Anniversary Package*
    Welcome letter
    Basket of fresh fruits in room upon arrival
    One bottle of sparkling wine
    One specially prepared romantic dinner
    Rose petals in the room upon arrival
    Special turn-down service
    Champagne breakfast in bed (one per stay; reservation must be made in advance with concierge)
    15% discount on all spa treatments
    15% Discount on your photo package

    The Honeymoon or Anniversary Package is complimentary with your stay at Excellence Resorts.
    Guest must request it at time of booking and will be required to present a copy of the wedding certificate at time of check-in.
    Valid for 3 months after your wedding date.

Wedding package ($)

Honeymoon package ($)

  • Excellence Honeymoon or Anniversary Package*
    Champagne upon arrival
    Fruit basket and exotic fresh flowers in room upon arrival
    A champagne breakfast in bed (one per stay; reservation must be made in advance with concierge)
    Private beachfront dinner followed by a candlelight rose petal bath of essential oils awaiting your arrival
    Complimentary “Lovers Live” CD by Sade
    Special turn-down service and petit fours each evening
    15% discount on photo package
    Look Inside Ritual 40 Min. Massage and treatment

    * The Excellence Honeymoon or Anniversary Package is complimentary for stays of minimum 7 nights or more in the Excellence Club Junior Suites Ocean View category or higher. Restrictions/exclusions: Subject to availability. Double Occupancy Only.
    This package cannot be combined with the free Excellence Wedding Package.
    Guest must request it at time of booking and will be required to present a copy of the wedding certificate at time of check in.
    Package items are not exchangeable and/or reimbursable if unused.
    Anniversary Package: Valid seven days before or seven days after your anniversary date.
    Honeymoon Package: Valid for three months after your wedding date.
Eco-responsible
Ø

Earth Check

EarthCheck, managed and owned by EC3 Global, is an international environmental benchmarking and certification program designed specifically for the travel and tourism industry. The EarthCheck program is built on Agenda 21 principles and is now delivered in over 70 countries across the globe.
Ratings
0000) 9882 Review(s)
TripAdvisor rating
0000)
TripAdvisor rating : Last 3 reviews
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Never again 0¼¼¼¼ July 25, 2016

  • This was me and my husband's first time visiting Mexico. We came in on Sunday left on Thursday. Monday we went to the beach we waited forever for someone to come and take our drink order , he took so...
  • kc725

Simply Amazing! 00000 July 25, 2016

  • Visited this couples only resort in July and am so happy we chose this one! From the moment we walked in the door we were pampered. Wonderful meals (with many options), drinks, pools and...
  • tammya700

Best holiday ever, out of this world. 00000 July 25, 2016

  • This place is out of this word. Absolutely amazing. The grounds are immaculate and beach was lovely. Some seaweed however always people cleaning it up so wasn't a problem. The food was to die for...
  • loopylm
Transat rating
88888
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Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.