The Grand Palladium White Sand Resort & Spa in Riviera Maya is a popular resort located directly on Kantenah Beach and is approximately 90 km from the Cancun airport.
Hotel details
Important information
  • Transat has made all reasonable efforts to ensure the accuracy of its product information, promotions, photos, layouts and videos; however, please note that changes may occur at any moment without notice.
  • Note that the flight may land at an airport other than the one associated to your destination. Be sure to review this information at the time of booking.

Mandatory Information: Renovations

  • May 25, 2016:
     
    Renovations in the hotel are expected or in process.
     
    Dates: July 1 to December 20, 2016
    Where: Renovations and improvement works are expected for the following areas: several sections of rooms within the villas, the lobby, the hotel reception, the lobby bar and the a la carte restaurants Mare Nostrum (Mediterranean) and Sumptuori (Japanese).
    From: 9 am to 6 pm
    Substitution: The works will be done gradually. The Villas where these improvements will take place will be closed to the public. The services offered will be slightly affected or relocated to others areas within hotel site.
     
    The hotelier is deploying all possible efforts to minimize the noise and impact of renovations. We apologize in advance for any inconvenience this situation may cause you during your stay.

Brochure Erratum(s)

  • Please take note of the following change in our 2015-2016 brochure. 
     
    January 14, 2016:
    The Junior Suite and Junior Suite Imperial Club room categories accommodate a maximum of 3 adults, instead of 4, as indicated in our brochures.
About your Hotel

Hotel Location

  • Approximately 90 km from Cancun International Airport
  • Beachfront
  • Close to an attraction/town/historical site
  • Area: Kantenah Beach

Hotel Description

  • Transat Exclusive club
  • 264 rooms
  • 7 building(s) of 3 storey(s)

Services

  • Rooms for family of 5 or more
  • Parking available at the hotel
  • 4 pool(s)
  • 7 restaurant(s)
  • 4 bar(s)
  • 24h drinks
  • 24h snacks
  • Disco
  • Fitness center
  • Playground
  • Internet business center ($)
  • Evening entertainment
  • Live music
  • Convenience Store ($)
  • Spa ($)
  • Doctor on site ($)
  • Laundry services ($)
  • 6 tennis court(s)
  • Accessible for people with restricted mobility
  • Water park
  • WiFi available in :
    • Lobby
  • Currency exchange ($)
  • ATM ($)
  • Shuttle service throughout the resort
  • Check-in time : 3:00 PM
  • Check-out time : 12:00 PM
  • Shopping centre ($)
  • Scuba diving ($)
  • Mini-disco
  • Babysitting ($)
  • Golf course nearby ($)
  • Jewellery store ($)
  • Gift shop ($)
  • Photo shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Convention centre ($)
  • Beauty salon ($)
  • Massage ($)
  • Children's theme : Raggs®
  • Car Rental ($)

Beach

  • Beach Club on site
  • Lounge chairs
  • Palapas

Hotel Contact Information

    Grand Palladium White Sand Resort & Spa 4.5*

  • Carrretera Chetumal-Puerto Juárez km 256-100 77710 Municipio Solidaridad, Riviera Maya Mexico
  • Tel.: 9848772100
  • Fax : 9848772110
  • Email : acliente.riviera@palladiumhotelgroup.com
Inclusions

For travel between November 1, 2015 and October 31, 2016

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte breakfast, lunch and dinner daily
  • À la carte dinners (unlimited, no reservations required)
  • Daily activities program
  • Daily sports
  • Disco (admission and drinks included)
  • Domestic drinks (unlimited in all bars)
  • Evening entertainment
  • Gala dinner on Dec. 24 & 31
  • Non-motorized water sports (select)
  • Room service from 11 am to 11 pm, light menu
  • Select international brand drinks (select bars)
  • Snacks and beer (24-hour)
  • Waiter service at the pool
  • 9 accessible pool(s) at the property
  • 24 accessible bar(s) at the property
  • 14 accessible restaurant(s) at the property
  • Access to all services and facilities at the Grand Palladium Colonial, Grand Palladium Kantenah and Grand Palladium Riviera (shuttle service from lobby to lobby; the Royal Suites Yucatan is excluded)
  • Service of a representative at destination
  • Honeymoon package
DISTINCTION COLLECTION INCLUSIONS *:
  • Transportation (direct transfers between airport and complex)
  • À la carte dinners (unlimited, no reservations required) or exclusive privilege to make priority reservations for 5 guaranteed dinners/week
  • WiFi in the lobby
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Select international brand drinks (unlimited, select bars)
  • Safety deposit box (free)
  • Welcome cocktail upon arrival
  • Cool Towel upon arrival
  • Bottle of tequila in room upon arrival
  • Bathrobes and slippers in room
  • Beach towels in room
  • Turn-down service
  • Concierge service
  • Discount on selected treatments at Zentropia Spa (15%)
* Included with "Junior Suite Imperial Club", "Suite Imperial Club" and "Mayan Suite Imperial Club" only
FAMILY COLLECTION INCLUSIONS *:
  • Part of: Big Fun for Big Family, For the Little Ones, Little fish and Cool for Teens
  • Children's entertainment
  • Equipment for kids (playground, video games and water park located in the Grand Palladium Colonial/Kantenah section)
  • Kids' Club (ages 4 to 12), Baby Club (ages 1 to 3) and Teen Club (ages 13 to 17)
  • Free seat selection for kids exclusive to Air Transat Kids Club members, some restrictions may apply
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only) exclusive to Air Transat Kids Club members, some restrictions may apply
  • Accommodation for families of five or more
  • Activities for families; Raggs Program including themed activities and events
  • Kids' pool (wading pool)
  • Kids' mini disco
  • Babysitting service ($) subject to availability
* Included with "Junior Suite", "Junior Suite Imperial Club", "Suite" and "Suite Imperial Club" only
noliKIDS INCLUSIONS *:
  • Part of: Big Fun for Big Family, For the Little Ones, Little Fish and Cool for Teens
  • Children's entertainment
  • Equipment for kids (playground and video games)
  • Kids' Club (ages 4 to 12), Baby Club (ages 1 to 3) and Teen Club (ages 13 to 17)
  • Free seat selection for kids (package only), some restrictions may apply, as per company policy
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only)
  • Kids' pool (wading pool)
  • Babysitting service ($) (subject to availability)
  • Accommodation for families of five or more
  • Activities (for families; Raggs Program including themed activities and events)
  • Kids' mini disco
* Included with "Junior Suite" and "Suite" only
IMPERIAL CLUB INCLUSIONS *:
  • Separate check-in at Club Desk
  • Distinct identifcation bracelet
  • Welcome gift and letter
  • Fruit basket in room upon arrival
  • Concierge service with direct phone line
  • Private cocktail party with hot and cold hors dœuvres (once per week)
  • Resort Credit of $1250 per room for stays of 7 nights and more (one booklet per stay will be given to clients upon check-in)
* Included with "Junior Suite Imperial Club", "Suite Imperial Club" and "Mayan Suite Imperial Club" only
HONEYMOON PACKAGE INCLUSIONS :

Hotel only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte breakfast, lunch and dinner daily
  • À la carte dinners (unlimited, no reservations required)
  • Daily activities program
  • Daily sports
  • Disco (admission and drinks included)
  • Domestic drinks (unlimited in all bars)
  • Evening entertainment
  • Gala dinner on Dec. 24 & 31
  • Non-motorized water sports (select)
  • Room service from 11 am to 11 pm, light menu
  • Select international brand drinks (select bars)
  • Snacks and beer (24-hour)
  • Waiter service at the pool
  • 9 accessible pool(s) at the property
  • 24 accessible bar(s) at the property
  • 14 accessible restaurant(s) at the property
  • Access to all services and facilities at the Grand Palladium Colonial, Grand Palladium Kantenah and Grand Palladium Riviera (shuttle service from lobby to lobby; the Royal Suites Yucatan is excluded)
  • Service of a representative at destination
  • Honeymoon package
DISTINCTION COLLECTION INCLUSIONS *:
  • Transportation (direct transfers between airport and complex)
  • À la carte dinners (unlimited, no reservations required) or exclusive privilege to make priority reservations for 5 guaranteed dinners/week
  • WiFi in the lobby
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Select international brand drinks (unlimited, select bars)
  • Safety deposit box (free)
  • Welcome cocktail upon arrival
  • Cool Towel upon arrival
  • Bottle of tequila in room upon arrival
  • Bathrobes and slippers in room
  • Beach towels in room
  • Turn-down service
  • Concierge service
  • Discount on selected treatments at Zentropia Spa (15%)
* Included with "Junior Suite Imperial Club", "Suite Imperial Club" and "Mayan Suite Imperial Club" only
FAMILY COLLECTION INCLUSIONS *:
  • Part of: Big Fun for Big Family, For the Little Ones, Little fish and Cool for Teens
  • Children's entertainment
  • Equipment for kids (playground, video games and water park located in the Grand Palladium Colonial/Kantenah section)
  • Kids' Club (ages 4 to 12), Baby Club (ages 1 to 3) and Teen Club (ages 13 to 17)
  • Free seat selection for kids exclusive to Air Transat Kids Club members, some restrictions may apply
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only) exclusive to Air Transat Kids Club members, some restrictions may apply
  • Accommodation for families of five or more
  • Activities for families; Raggs Program including themed activities and events
  • Kids' pool (wading pool)
  • Kids' mini disco
  • Babysitting service ($) subject to availability
* Included with "Junior Suite", "Junior Suite Imperial Club", "Suite" and "Suite Imperial Club" only
noliKIDS INCLUSIONS *:
  • Part of: Big Fun for Big Family, For the Little Ones, Little Fish and Cool for Teens
  • Children's entertainment
  • Equipment for kids (playground and video games)
  • Kids' Club (ages 4 to 12), Baby Club (ages 1 to 3) and Teen Club (ages 13 to 17)
  • Free seat selection for kids (package only), some restrictions may apply, as per company policy
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only)
  • Kids' pool (wading pool)
  • Babysitting service ($) (subject to availability)
  • Accommodation for families of five or more
  • Activities (for families; Raggs Program including themed activities and events)
  • Kids' mini disco
* Included with "Junior Suite" and "Suite" only
IMPERIAL CLUB INCLUSIONS *:
  • Separate check-in at Club Desk
  • Distinct identifcation bracelet
  • Welcome gift and letter
  • Fruit basket in room upon arrival
  • Concierge service with direct phone line
  • Private cocktail party with hot and cold hors dœuvres (once per week)
  • Resort Credit of $1250 per room for stays of 7 nights and more (one booklet per stay will be given to clients upon check-in)
* Included with "Junior Suite Imperial Club", "Suite Imperial Club" and "Mayan Suite Imperial Club" only
HONEYMOON PACKAGE INCLUSIONS :

For travel between November 1, 2016 and October 31, 2017

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited, no reservations required)
  • Daily activities program
  • Daily sports
  • Disco (admission and drinks included)
  • Domestic drinks (unlimited in all bars)
  • Evening entertainment
  • Gala dinner on Dec. 24 & 31
  • Non-motorized water sports (select)
  • Room service from 11 am to 11 pm, light menu
  • Select international brand drinks (select bars)
  • Snacks and beer ()24-hour
  • Waiter service at the pool
  • Buffet breakfast, lunch and dinner daily
  • 9 accessible pool(s) at the property
  • 24 accessible bar(s) at the property
  • 14 accessible restaurant(s) at the property
  • Access to all services and facilities at the Grand Palladium Colonial, Grand Palladium Kantenah and Grand Palladium Riviera (shuttle service from lobby to lobby; the Royal Suites Yucatan is excluded)
  • Service of a representative at destination
  • Honeymoon package
DISTINCTION COLLECTION INCLUSIONS *:
  • Transportation (direct transfers between airport and resort)
  • À la carte dinners (unlimited, no reservations required) or exclusive privilege to make priority reservations for 5 guaranteed dinners/week
  • WiFi in the lobby
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Select international brand drinks (unlimited, select bars)
  • Safety deposit box (free)
  • Welcome cocktail upon arrival
  • Cool Towel upon arrival
  • Bottle of tequila in room upon arrival
  • Bathrobes and slippers in room
  • Beach towels in room
  • Turn-down service
  • Concierge service
  • Discount on selected treatments at Zentropia Spa (15%)
* Included with "Junior Suite Imperial Club", "Suite Imperial Club" and "Mayan Suite Imperial Club" only
FAMILY COLLECTION INCLUSIONS *:
  • Part of: Big Fun for Big Family, For the Little Ones, Little fish and Cool for Teens
  • Children's entertainment
  • Equipment for kids (playground, video games and water park located in the Grand Palladium Colonial/Kantenah section)
  • Kids' Club (ages 4 to 12), Baby Club (ages 1 to 3) and Teen Club (ages 13 to 17)
  • Free seat selection for kids exclusive to Air Transat Kids Club members (some restrictions may apply)
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only) exclusive to Air Transat Kids Club members (some restrictions may apply)
  • Accommodation for families of five or more
  • Activities for families; Raggs Program including themed activities and events
  • Kids' pool (wading pool)
  • Kids' mini disco
  • Babysitting service ($) subject to availability
* Included with "Junior Suite", "Junior Suite Imperial Club", "Suite" and "Suite Imperial Club" only
IMPERIAL CLUB INCLUSIONS *:
  • Separate check-in at Club Desk
  • Distinct identifcation bracelet
  • Welcome gift and letter
  • Fruit basket in room upon arrival
  • Concierge service with direct phone line
  • Private cocktail party with hot and cold hors dœuvres (once per week)
  • Resort Credit of $1250 per room for stays of 7 nights and more (one booklet per stay will be given to clients upon check-in)
* Included with "Junior Suite Imperial Club", "Suite Imperial Club" and "Mayan Suite Imperial Club" only
HONEYMOON PACKAGE INCLUSIONS :

Hotel only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited, no reservations required)
  • Daily activities program
  • Daily sports
  • Disco (admission and drinks included)
  • Domestic drinks (unlimited in all bars)
  • Evening entertainment
  • Gala dinner on Dec. 24 & 31
  • Non-motorized water sports (select)
  • Room service from 11 am to 11 pm, light menu
  • Select international brand drinks (select bars)
  • Snacks and beer ()24-hour
  • Waiter service at the pool
  • Buffet breakfast, lunch and dinner daily
  • 9 accessible pool(s) at the property
  • 24 accessible bar(s) at the property
  • 14 accessible restaurant(s) at the property
  • Access to all services and facilities at the Grand Palladium Colonial, Grand Palladium Kantenah and Grand Palladium Riviera (shuttle service from lobby to lobby; the Royal Suites Yucatan is excluded)
  • Service of a representative at destination
  • Honeymoon package
DISTINCTION COLLECTION INCLUSIONS *:
  • Transportation (direct transfers between airport and resort)
  • À la carte dinners (unlimited, no reservations required) or exclusive privilege to make priority reservations for 5 guaranteed dinners/week
  • WiFi in the lobby
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Select international brand drinks (unlimited, select bars)
  • Safety deposit box (free)
  • Welcome cocktail upon arrival
  • Cool Towel upon arrival
  • Bottle of tequila in room upon arrival
  • Bathrobes and slippers in room
  • Beach towels in room
  • Turn-down service
  • Concierge service
  • Discount on selected treatments at Zentropia Spa (15%)
* Included with "Junior Suite Imperial Club", "Suite Imperial Club" and "Mayan Suite Imperial Club" only
FAMILY COLLECTION INCLUSIONS *:
  • Part of: Big Fun for Big Family, For the Little Ones, Little fish and Cool for Teens
  • Children's entertainment
  • Equipment for kids (playground, video games and water park located in the Grand Palladium Colonial/Kantenah section)
  • Kids' Club (ages 4 to 12), Baby Club (ages 1 to 3) and Teen Club (ages 13 to 17)
  • Free seat selection for kids exclusive to Air Transat Kids Club members (some restrictions may apply)
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only) exclusive to Air Transat Kids Club members (some restrictions may apply)
  • Accommodation for families of five or more
  • Activities for families; Raggs Program including themed activities and events
  • Kids' pool (wading pool)
  • Kids' mini disco
  • Babysitting service ($) subject to availability
* Included with "Junior Suite", "Junior Suite Imperial Club", "Suite" and "Suite Imperial Club" only
IMPERIAL CLUB INCLUSIONS *:
  • Separate check-in at Club Desk
  • Distinct identifcation bracelet
  • Welcome gift and letter
  • Fruit basket in room upon arrival
  • Concierge service with direct phone line
  • Private cocktail party with hot and cold hors dœuvres (once per week)
  • Resort Credit of $1250 per room for stays of 7 nights and more (one booklet per stay will be given to clients upon check-in)
* Included with "Junior Suite Imperial Club", "Suite Imperial Club" and "Mayan Suite Imperial Club" only
HONEYMOON PACKAGE INCLUSIONS :
Rooms
  • For your comfort, each room offers :
  • Junior Suite

    Part of
    Inclusions
    • 2015-2016
    • 2016-2017
    • 2015-2016
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 53 m²
    • Garden View
    • Up to 5 people :
      • Maximum 3 adults
      • Maximum 3 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • 1 sofa bed in the living area
    • Crib (on request)
    • Desk/Working area
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Whirlpool in bathroom or in-room
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Telephone
    • FAMILY COLLECTION inclusions
    • noliKIDS inclusions
    • There is no extra bed available at the hotel
  • Junior Suite Imperial Club

    Part of
    Inclusions
    • 2015-2016
    • 2016-2017
    • 2015-2016
    • 2016-2017
    • IMPERIAL CLUB INCLUSIONS ( 2015-2016)
    • IMPERIAL CLUB INCLUSIONS ( 2016-2017)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 53 m²
    • Garden View
    • Up to 5 people :
      • Maximum 3 adults
      • Maximum 3 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • 1 sofa bed in the living area
    • Crib (on request)
    • Desk/Working area
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Whirlpool in bathroom or in-room
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Telephone
    • FAMILY COLLECTION inclusions
    • DISTINCTION COLLECTION inclusions
    • IMPERIAL CLUB inclusions
    • There is no extra bed available at the hotel
  • Suite

    Part of
    Inclusions
    • 2015-2016
    • 2016-2017
    • 2015-2016
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 67 m²
    • Garden View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 3 children
    • Non-smoking room
    • Bedroom with closed door
    • 1 king-size bed
    • 1 sofa bed in the living area
    • Crib (on request)
    • Desk/Working area
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Telephone
    • FAMILY COLLECTION inclusions
    • noliKIDS inclusions
    • There is no extra bed available at the hotel
  • Suite Imperial Club

    Part of
    Inclusions
    • 2015-2016
    • 2016-2017
    • 2015-2016
    • 2016-2017
    • IMPERIAL CLUB INCLUSIONS ( 2015-2016)
    • IMPERIAL CLUB INCLUSIONS ( 2016-2017)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 67 m²
    • Garden View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 3 children
    • Non-smoking room
    • Bedroom with closed door
    • 1 king-size bed
    • 1 sofa bed in the living area
    • Crib (on request)
    • Desk/Working area
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Telephone
    • FAMILY COLLECTION inclusions
    • DISTINCTION COLLECTION inclusions
    • IMPERIAL CLUB inclusions
    • There is no extra bed available at the hotel
  • Mayan Suite

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 69 m²
    • Run of the house View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed and 1 sofa
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Whirlpool in room
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Telephone
    • Designed especially for couples: adults only
    • Mayan Suites have wooden terraces with kayak landing over the lake
    • There is no extra bed available at the hotel
  • Mayan Suite Imperial Club

    Part of
    Inclusions
    • 2015-2016
    • 2016-2017
    • IMPERIAL CLUB INCLUSIONS ( 2015-2016)
    • IMPERIAL CLUB INCLUSIONS ( 2016-2017)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 69 m²
    • Run of the house View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed and 1 sofa
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Whirlpool in room
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Telephone
    • DISTINCTION COLLECTION inclusions
    • IMPERIAL CLUB inclusions
    • Designed especially for couples: adults only
    • Mayan Suites have wooden terraces with kayak landing over the lake
    • There is no extra bed available at the hotel
Sports / Activities

Sports

  • Archery
  • Badminton
  • Basketball
  • Deep sea fishing ($)
  • Golf course nearby ($)
  • Jetski ($)
  • Kayaking
  • Motorized water sports ($)
  • Non-motorized water sports
  • Paddle Court
  • Snorkeling
  • Soccer
  • Tennis
    • 6 tennis court(s)
  • Volleyball
  • Waterpolo
  • Windsurfing

Activities

  • Aerobics
  • Aquafitness
  • Catamaran
  • Catamaran lessons ($)
  • Dance lessons
  • Darts
  • Fitness center
  • Games room
  • Horseshoe
  • Jacuzzi ($)
  • Karaoke
  • Mini-golf
  • Nature walk
  • Pedal boats
  • Petanque
  • Ping-pong
  • Pool tables
  • Riffle shooting
  • Scuba Diving ($)
  • Shuffleboard
  • Windsurfing lessons ($)
Internet

WiFi available in :

    • Lobby

Internet for Business ($)

Family Collection
Fun for Kids and Kids at Heart

When we think of our fondest childhood memories, family holidays immediately spring to mind. We know how precious these moments are, and that is why we have compiled our Family Collection, designed to help you plan the perfect family getaway in the sun.

WHO ARE YOU TRAVELLING WITH?

CHILDREN UP TO AGE 3
FOR THE LITTLE ONES
With babies and kids’ clubs, mini-shows and wading pools, these hotels have thought of your little ones so you can maximize your fun!

CHILDREN AGED 4 TO 11
LITTLE FISH
Like fish in the sea, your kids will make a splash all day long in these hotels boasting water games, aqua parks, pools with slides and fun-filled kids’ clubs.

TEENS AGED 12 TO 16
COOL FOR TEENS
With surf simulators to ride the waves, game rooms to hang out in and discos to dance to their favourite tunes, your teens will never run out of things to do!

SWIM FANS
WAVES OF FUN
These hotels boast water parks and surf simulators, for hours of aqua fun for the whole family!

JUST YOU AND THE KIDS
SINGLE PARENTS
Moms or dads travelling alone with children under 13 can benefit from reduced rates at these hotels or even free stays for kids.

3 OR MORE KIDS
BIG FUN FOR BIG FAMILIES
Families of 5 or more can benefit from adjoining or larger rooms so they can enjoy quality time together, in total comfort.

GRANDPA AND GRANDMA TOO!
MULTI-GENERATIONAL VACATIONS
Luxurious suites of exceptional comfort and a myriad of services at your fingertips to unite all the generations of your tight-knit family.

To find out if this hotel meets the needs of your family, please refer to "Family Collection" Inclusions in the "Inclusions" section.  
May be available with some room categories, according to the property
Distinction Collection
Pampered Perks

In an all-inclusive paradise, all packages are not created equal. The proof: our Distinction Collection offers exclusive benefits that will make your sun holidays even brighter! So why deprive yourself of all these pampered perks?

Benefits exclusive to Transat * 
DIRECT ROUNDTRIP TRANSFERS between airport and hotel ** 
ADDITIONAL GUARANTEED reservations at à la carte restaurants
FREE WIFI in the lobby *** 
MINI-BAR stocked daily
UNLIMITED international drinks
FREE in-room safe

YOU’LL ALSO ENJOY…
Welcome cocktail and cold towel upon arrival
Beach towels, bathrobes and slippers in the room
Bottle of wine or local specialty in the room upon arrival
Concierge service
Turn-down service Golf or spa discounts

* Some inclusions may vary by resort. See hotel inclusions for details.
** Not available at the Meliá Cayo Guillermo.
*** One hour or more per day (may vary by resort).
 

May be available with some room categories, according to the property
noliKIDS
HOLIDAYS FOR KIDS... AND THEIR PARENTS
 
We understand how much you look forward to your family vacation. After all, it’s that one time in the year when you can all get together for some sun and fun in the sand. So we’ve put together a selection of family-friendly resorts that are affordable and provide everything you and your kids want for an unforgettable vacation.
Offered only with Nolitours
May be available with some room categories, according to the property
Available for season 2015-2016
Restaurants / Bars
  • This information is for informational purposes only and can change depending of the occupancy and season.
    • 24h snacks
    • 24h drinks
    • Disco
  • Restaurant(s)
    • La Laguna
      Image bar
      • Breakfast : Continental Breakfast
      • Lunch : Buffet Restaurant
      • High chairs available
      • Smoking area
    • Kabah
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Air conditioning
      • Evening dress code: Casual
      • High chairs available
    • Ribs & More
      Image bar
      • Dinner : À la Carte Grill
      • Air conditioning
      • Evening dress code: Formal
      • High chairs available
    • Rodizio
      • Dinner : À la Carte Brazilian
      • Air conditioning
      • Evening dress code: Formal
      • High chairs available
    • Punta Emilia
      Image bar
      • Dinner : À la Carte Dinner
      • Reservation required
      • Evening dress code: Formal
      • High chairs available
    • Bamboo
      Image bar
      • Dinner : À la Carte Asian
      • Air conditioning
      • Evening dress code: Formal
      • High chairs available
    • Portofino
      Image bar
      • Dinner : À la Carte Italian
      • Air conditioning
      • Evening dress code: Formal
      • High chairs available
  • Bar(s)
    • Lobby Bar White Sand
      Image bar
      • Location : Lobby
      • Opening time : 10:00
      • Closing time : 00:00
      • Local drinks
      • International drinks
    • La Laguna
      Image bar
      • Location : Swim-up
      • Opening time : 10:00
      • Closing time : 00:00
      • Local drinks
      • International drinks
    • La Isla
      Image bar
      • Location : Pool
      • Opening time : 10:00
      • Closing time : 19:00
      • Local drinks
      • International drinks
      For adults only.
    • Punta Emilia
      Image bar
      • Location : Beach
      • Opening time : 00:00
      • Closing time : 00:00
      • Local drinks
      • International drinks
Kids
  • Raggs®
  • Baby Club (ages 1 to 3)
  • Kids' Club (ages 4 to 12)
  • Teen Club (ages 13 to 17)
  • 2 kids pool(s)
  • Playground
  • Water park
  • Mini-disco
  • Babysitting ($)
  • Rooms for family of five or more
  • High chair available at the restaurants

Notes

Water Park is accessible only for children 12 and under.
Golf 2
  • There’s nothing like a good game of golf to get you in the vacation spirit, so here's some information on nearby golf course(s) offering advantageous rates locally ($).

    This information is for informational purposes only and is subject to change.

Bahia Principe Golf Club

Designed by Robert Trent Jones II
Riviera Maya
9848755000
9848755004
proshopgolfmex@rivieramaya-golfclub.com
  • Golf Course near the property
  • 27 holes
  • Driving range
  • Par 99
  • 7,272 yards
  • Pre-reserved tee times available
  • Semi-formal dress code
  • Putting green
  • Teaching pro
  • Club house
  • Mandatory golf cart ($)
  • Pro shop
  • Chipping green

Hard Rock Golf Club Riviera Maya

Designed by Robert Von Hagge
Paseo Xaman-Há s/n, Manzana 26, Playa Del Carmen
529848734990
teetimesrivieramaya@hrhrivieramaya.com
  • Golf Course near the property
  • 18 holes
  • Driving range ($)
  • Lockers ($)
  • Par 72
  • 7,144 yards
  • Formal dress code
  • Putting green
  • Teaching pro ($)
  • Club house ($)
  • Pro shop ($)
  • Chipping green
Scuba Diving

Services ($)

Spa

Services ($)

  • Body Treatments
  • Jacuzzi
  • Massage
  • Sauna
  • Spa Circuits
  • Special Therapies
Wedding / Honeymoon

Free honeymoon package

Wedding package ($)

Honeymoon package ($)

Eco-responsible

Travelife Gold

Travelife is an international label designed by and for the travel industry. This efficient certification system helps managers in the lodging sector measure and track their social and environmental performance.

All properties displaying a Travelife Gold award were certified within the last two years, under the current or previous Travelife criteria. 
Special offers
  • 1 child under 13 stays and eats free (2015-2016)

  • Single Parent Special (2015-2016)

  • 1 child under 13 stays and eats free (2016-2017)

  • Single Parent Special (2016-2017)

Ratings
0000¼ 2375 Review(s)
TripAdvisor rating
0000¼
TripAdvisor rating : Last 3 reviews

Loved it !! 00000 July 25, 2016

  • Stayed in this resort a while back and only just got round to reviewing it. This was the best holiday I have ever had and i loved the hotel best out of the other 2 I have stayed at in Mexico. I much...
  • jamee246

First impressions do matter. 00¼¼¼ July 25, 2016

  • We reserved a 2 bedroom suite specifically for the White Sands hotel through RCI, but upon arrival 2 things happened. First our reservation couldn't be found and when it was we were told we had to...
  • welcomehomeworld

Great Resort! 0000¼ July 20, 2016

  • My boyfriend and I stayed at the White Sands for 4 nights, July 13-17. We had a Junior Suit in building 58 (room 5824). It was a great room. Very clean and quiet. It was our anniversary and they sent...
  • H4893ANlisah
Transat rating 8888*

Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.