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The Grand Velas Riviera Maya Hotel in Riviera Maya is an extraordinary, upscale hotel located directly on the beach, approximately 35 km from the Cancun airport.
Hotel details
Minimum age
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  • Some section only
Important information
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  • Transat has made all reasonable efforts to ensure the accuracy of its product information, promotions, photos, layouts and videos; however, please note that changes may occur at any moment without notice.

  • Note that the flight may land at an airport other than the one associated to your destination. Be sure to review this information at the time of booking.

Good to Know

  • This hotel is divided into a family-friendly section and an adults-only section.
About your Hotel
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Hotel Location

  • Approximately 51 km from Cancun International Airport
  • Beachfront

Hotel Description

  • Minimum age required - Some section only
  • 539 rooms

Services

  • Parking available at the hotel
  • 3 pool(s)
  • 8 restaurant(s)
  • 8 bar(s)
  • 24h drinks
  • 24h snacks
  • Fitness center
  • Internet business center ($)
  • Evening entertainment
  • Convenience Store ($)
  • Spa ($)
  • Doctor on site ($)
  • Laundry services ($)
  • Currency exchange
  • WiFi available in :
    • The entire complex
  • Shuttle service throughout the resort
  • Check-in time : 3:00 PM
  • Check-out time : 12:00 PM
  • Babysitting ($)
  • Golf course nearby ($)
  • Gift shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Convention centre ($)
  • Beauty salon ($)
  • Car Rental ($)

Beach

  • Beach Club on site
  • Lounge chairs
  • Palapas
  • Bali Beds

Hotel Contact Information

  • Grand Velas Riviera Maya 5*
  • Carretera Cancun Tulum Km. 62, Playa del Carmen, Municipio de Solidaridad Riviera Maya, Quintana Roo C.P. 77710, Mexico
  • Tel.: 9848774400
  • Email : salesrm@grandvelas.com
Inclusions
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For travel between November 1, 2016 and October 31, 2017

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte breakfast, lunch and dinner
  • Concierge service
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Gala dinner on Dec. 31
  • Live music
  • Mini-bar (water, beer and soft drinks)
  • Non-motorized water sports
  • Premium brand drinks (unlimited)
  • Selected international drinks (unlimited)
  • Snacks
  • Buffet breakfast, lunch and dinner
  • Lounge Chairs & Beach Towels
  • Service of a representative at destination
ADULTS COLLECTION INCLUSIONS :
  • Part of:

HOTEL ONLY

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte breakfast, lunch and dinner
  • Concierge service
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Gala dinner on Dec. 31
  • Live music
  • Mini-bar (water, beer and soft drinks)
  • Non-motorized water sports
  • Premium brand drinks (unlimited)
  • Selected international drinks (unlimited)
  • Snacks
  • Buffet breakfast, lunch and dinner
  • Lounge Chairs & Beach Towels
  • Service of a representative at destination
ADULTS COLLECTION INCLUSIONS :
  • Part of:
Rooms
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  • For your comfort, each room offers :
  • Ambassador Poolside Suite > Ø

    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 118 m²
    • Ocean View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 queen-size beds
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Rain
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service ($)
    • Telephone
    • Bathrobes and slippers in room
    • Coffee-maker (a Nespresso coffee machine)
    • Pillow menu
    • VIP room amenities (deluxe L'Occitane bath amenities)
    • WiFi ($)
    • private plunge pool on the terrace
  • Ambassador Poolside Suite Luxury Collection > Ø

    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 118 m²
    • Ocean View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 queen-size beds
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Rain
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service ($)
    • Telephone
    • LUXURY COLLECTION inclusions
    • Bathrobes and slippers in room
    • Coffee-maker (a Nespresso coffee machine)
    • Pillow menu
    • VIP room amenities (deluxe L'Occitane bath amenities)
    • WiFi ($)
    • private plunge pool on the terrace
  • Ambassador Suite > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 118 m²
    • Ocean View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 queen-size beds
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service ($)
    • Telephone
    • Bathrobes and slippers in room
    • Pillow menu
    • WiFi ($)
    • Bath amenities
  • Ambassador Suite Luxury Collection > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 118 m²
    • Ocean View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 queen-size beds
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service ($)
    • Telephone
    • LUXURY COLLECTION inclusions
    • Bathrobes and slippers in room
    • Pillow menu
    • WiFi ($)
    • Bath amenities
  • Grand Class Suite > Ø

    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 128 m²
    • Ocean View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 queen-size beds
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Connecting room available on request (connect to Suite)
    • Terrace
    • Full bathroom
      • Shower : Rain
    • Whirlpool in room
    • Please note that this room category will be adults only (16 years and more) starting January 04, 2016
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service ($)
    • Telephone
    • Bathrobes and slippers in room
    • Coffee-maker (a Nespresso coffee machine)
    • Pillow menu
    • VIP room amenities (deluxe L'Occitane bath amenities)
    • WiFi ($) (free for bookings/travels between February 11 to April 28, 2014)
    • Discount (10% discount at the boutiques, except the Spa boutique, for bookings/travels between February 11 to April 28, 2014)
    • Resort Credit (50$ Spa Credit/night for bookings/travels between February 11 to April 28, 2014)
  • Grand Class Suite Luxury Collection > Ø

    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 128 m²
    • Ocean View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 queen-size beds
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Connecting room available on request (connect to Suite)
    • Terrace
    • Full bathroom
      • Shower : Rain
    • Whirlpool in room
    • Please note that this room category will be adults only (16 years and more) starting January 04, 2016
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service ($)
    • Telephone
    • LUXURY COLLECTION inclusions
    • Bathrobes and slippers in room
    • Coffee-maker (a Nespresso coffee machine)
    • Pillow menu
    • VIP room amenities (deluxe L'Occitane bath amenities)
    • WiFi ($) (free for bookings/travels between February 11 to April 28, 2014)
    • Discount (10% discount at the boutiques, except the Spa boutique, for bookings/travels between February 11 to April 28, 2014)
    • Resort Credit (50$ Spa Credit/night for bookings/travels between February 11 to April 28, 2014)
  • Zen Grand Poolside Suite > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 110 m²
    • Tropical View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 queen-size beds
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Telephone
    • Bathrobes and slippers in room
    • Pillow menu
    • WiFi ($)
    • Bath amenities
    • private plunge pool on the terrace
  • Zen Grand Poolside Suite Luxury Collection > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 110 m²
    • Tropical View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 queen-size beds
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Telephone
    • LUXURY COLLECTION inclusions
    • Bathrobes and slippers in room
    • Pillow menu
    • WiFi ($)
    • Bath amenities
    • private plunge pool on the terrace
  • Zen Grand Suite > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 110 m²
    • Tropical View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Telephone
    • Bathrobes and slippers in room
    • Pillow menu
    • WiFi ($) (free for bookings/travels between February 11 to April 20, 2014)
    • Discount (10% discount at the boutiques, except the Spa boutique, for bookings/travels between February 11 to April 20, 2014)
    • Bath amenities
    • Resort Credit (50$ Spa Credit/night for bookings/travels between February 11 to April 20, 2014)
  • Zen Grand Suite Luxury Collection > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 110 m²
    • Tropical View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Telephone
    • LUXURY COLLECTION inclusions
    • Bathrobes and slippers in room
    • Pillow menu
    • WiFi ($) (free for bookings/travels between February 11 to April 20, 2014)
    • Discount (10% discount at the boutiques, except the Spa boutique, for bookings/travels between February 11 to April 20, 2014)
    • Bath amenities
    • Resort Credit (50$ Spa Credit/night for bookings/travels between February 11 to April 20, 2014)
  • Zen Grand Family Suite > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 211 m²
    • Forest View
    • Up to 8 people :
      • Maximum 6 adults
      • Maximum 6 children
    • Non-smoking room
    • Bedroom with closed door
    • 1 king-size bed (1st room)
    • 2 queen-size beds (2nd room)
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Telephone
    • Bathrobes and slippers in room
    • Pillow menu
    • WiFi ($) (free for bookings/travels between February 11 to April 20, 2014)
    • Discount (10% discount at the boutiques, except the Spa boutique, for bookings/travels between February 11 to April 20, 2014)
    • Bath amenities
    • Resort Credit (50$ Spa Credit/night for bookings/travels between February 11 to April 20, 2014)
  • Zen Grand Family Suite Luxury Collection > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 211 m²
    • Forest View
    • Up to 8 people :
      • Maximum 6 adults
      • Maximum 6 children
    • Non-smoking room
    • Bedroom with closed door
    • 1 king-size bed (1st room)
    • 2 queen-size beds (2nd room)
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Telephone
    • LUXURY COLLECTION inclusions
    • Bathrobes and slippers in room
    • Pillow menu
    • WiFi ($) (free for bookings/travels between February 11 to April 20, 2014)
    • Discount (10% discount at the boutiques, except the Spa boutique, for bookings/travels between February 11 to April 20, 2014)
    • Bath amenities
    • Resort Credit (50$ Spa Credit/night for bookings/travels between February 11 to April 20, 2014)
Sports / Activities
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Sports

  • Basketball
  • Boogie board
  • Deep sea fishing ($)
  • Golf course nearby ($)
  • Kayaking
  • Non-motorized water sports
  • Sailing
  • Snorkeling
  • Volleyball
  • Waterpolo

Activities

  • Aerobics
  • Aquafitness
  • Bicycles
  • Bike tours
  • Bingo
  • Board games
  • Catamaran ($)
  • Cooking lessons
  • Dance lessons
  • Fitness center
  • Games room
  • Horseshoe
  • Introduction to scuba diving in pool
  • Jacuzzi
  • Pilates
  • Ping-pong
  • Shuffleboard
  • Spanish lessons
  • Stretching sessions
  • Video games
  • Yoga
Internet
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WiFi available in :

  • The entire complex

Internet for Business ($)

Wall plug ($)

Restaurants / Bars
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  • This information is for informational purposes only and can change depending of the occupancy and season.
    • 24h snacks
    • 24h drinks
  • Restaurant(s)

    • Azul
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Air conditioning
      • Evening dress code: Casual
      • High chairs available
    • Bistro
      Image bar
      • Minimum age : 12 years old
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Reservation required
      • Air conditioning
      • Evening dress code: Semi-formal
    • Piaf
      Image bar
      • Minimum age : 12 years old
      • Dinner : À la Carte French
      • Reservation required
      • Air conditioning
      • Evening dress code: Semi-formal
    • Sinlin
      Image bar
      • Dinner : À la Carte Asian
      • Reservation required
      • Air conditioning
      • Evening dress code: Semi-formal
    • Frida
      Image bar
      • Dinner : À la Carte Mexican
      • Reservation required
      • Air conditioning
      • Evening dress code: Semi-formal
    • Cocina de Autor
      Image bar
      • Minimum age : 12 years old
      • Dinner : À la Carte Molecular
      • Reservation required
      • Air conditioning
      • Evening dress code: Formal
    • Lucca
      Image bar
      • Dinner : À la Carte Mediterranean
      • Reservation required
      • Air conditioning
      • Evening dress code: Formal
    • Chaka
      Image bar
      • Breakfast : À la Carte International
      • Lunch : À la Carte International
      • Reservation required
      • Evening dress code: Casual
  • Bar(s)

    • Karaoke Bar
      Image bar
      • Karaoke Bar
      • Opening time : 18:00
      • Closing time : 02:00
      • Local drinks
      • International drinks
    • Piano Bar
      Image bar
      • Piano Bar
      • Opening time : 17:00
      • Closing time : 00:00
      • International drinks
    • Sky Bar
      Image bar
      • Location : Rooftop
      • Opening time : 18:00
      • Closing time : 23:00
      • Local drinks
      • International drinks
    • Aqua Bar
      Image bar
      • Location : Swim-up
      • Opening time : 09:00
      • Closing time : 18:00
      • Local drinks
      • International drinks
    • Sen Lin Bar
      Image bar
      • Opening time : 18:00
      • Closing time : 23:00
      • Local drinks
      • International drinks
    • koi Bar
      Image bar
      • Opening time : 18:00
      • Closing time : 03:00
      • Local drinks
      • International drinks
      • Premium drinks
Kids
Ø
  • Kids' Club (ages 4 to 12)
  • Teen Club (ages 13 to 18)
  • 2 kids pool(s)
  • Babysitting ($)
  • High chair available at the restaurant(s)
Spa
Ø

Services ($)

  • Body Treatments
  • Massage
  • Spa Circuits
  • Special Therapies
Wedding / Honeymoon
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Honeymoon package ($)

Eco-responsible
Ø

Earth Check

EarthCheck, managed and owned by EC3 Global, is an international environmental benchmarking and certification program designed specifically for the travel and tourism industry. The EarthCheck program is built on Agenda 21 principles and is now delivered in over 70 countries across the globe.
Special offers
Ø
  • 2 children under 4 stay and eat free (2016-2017)

  • Discount Coupons (2016-2017)

Adults Collection
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Where Adults Reign Supreme

Tempted to go unwind in a tropical setting? Want to escape down south where there are no kids? You will, no doubt, find your little slice of paradise among the hotels in our Adults Collection, intended exclusively for travellers aged 18 and older.

And since “adults-only vacation” means different things to different people, we have split our hotels between those that radiate Zen vibes and those that pulsate with Vibrant vibes.

ZEN VIBES
These intimate hotels offer the ideal setting to relax on the beach or by the pool, dine in tranquility and soak up entertainment in a soothing atmosphere.

VIBRANT VIBES
In these large resorts, the lively daily entertainment and festive evening shows turn these places into a hotbed of excitement for those who like action.
Ratings
0000) 2409 Review(s)
TripAdvisor rating
0000)
TripAdvisor rating : Last 3 reviews
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Extraordinary Experience! 00000 July 25, 2016

  • In the summer of 2015 my family and I travelled to the riviera for a week of absolute isolation and comfort, since the day we arrived at the Velas we found tranquility knowing how it had everything...
  • 145juant

Excellence 00000 July 25, 2016

  • This is a great place to stay! You are treated with excellence! Your every want & need is taken care of promptly & with total kindness & true concern for your happiness. All staff members greet you...
  • Terri W

Luxurious to the max 00000 July 25, 2016

  • Pricey but so grand. From the front gate security guard to the turn down service you are treated like royalty. Huge rooms with amazing mattresses and pillows. All gleaming marble floors. Huge...
  • ejjulie57
Transat rating
88888
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Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.
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