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The Hard Rock Riviera Maya Hotel in Riviera Maya area is nestled on a quiet private beach next to Puerto Aventuras and approximately 70 km from the Cancun airport. This hotel is divided into a family-friendly section and an adult-only section.
Hotel details
Minimum age
Ø
  • Some section only
  • Minimum age required : 18
Important information
Ø
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  • Note that the flight may land at an airport other than the one associated to your destination. Be sure to review this information at the time of booking.
About your Hotel
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Hotel Location

  • Approximately 70 km from Cancun International Airport
  • Close to a park/nature reserve
  • Close to an attraction/town/historical site
  • Area: Puerto Aventuras

Hotel Description

  • Minimum age required - Some section only
  • 1264 rooms
  • 9 building(s) of 3 storey(s)
  • Elevator

Services

  • Rooms for family of 5 or more
  • Parking available at the hotel
  • 6 pool(s)
  • 12 restaurant(s)
  • 8 bar(s)
  • Disco
  • Fitness center
  • Internet business center
  • Evening entertainment
  • Live music
  • Convenience Store ($)
  • Spa ($)
  • Accessible for people with restricted mobility
  • Check-in time : 3:00 PM
  • WiFi available in :
    • The entire complex
  • Check-out time : 12:00 PM
  • Mini-disco
  • Babysitting ($)
  • Golf course nearby ($)
  • Gift shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Convention centre
  • Beauty salon ($)
  • Children's theme : Angelina Ballerina™
  • Children's theme : Barney™
  • Children's theme : Bob the Builder™
  • Children's theme : Thomas & Friends™

Beach

  • Private beach
  • Lounge chairs
  • Palapas
  • Bali Beds ($)

Hotel Contact Information

  • Hard Rock Hotel Riviera Maya 5*
  • Km 72, Carretera Cancun-Chetumal 77710 Puerto Aventuras Mexico
  • Tel.: 529848751130
  • Fax : 529848751131
Inclusions
Ø

For travel between November 1, 2016 and October 31, 2017

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • Daily activities program
  • Daily sports
  • Domestic drinks and select premium brand drinks (unlimited, house wine included)
  • Evening entertainment
  • In-room liquor dispenser
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Phone calls to Canada (unlimited, restrictions apply)
  • Room service 24-hour
  • Snacks
  • Turn-down service
  • Buffet breakfast, lunch and dinner
  • À la carte lunch and dinner (unlimited, no reservation required)
  • Service of a representative at destination
  • Honeymoon package
FAMILY COLLECTION INCLUSIONS *:
  • Part of: Big Fun for Big Families and Cool for Teens
  • Children's entertainment
  • Equipment for kids
  • Kids' Club (ages 4 to 12)
  • Free seat selection for kids exclusive to Air Transat Kids Club members (some restrictions may apply)
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only) exclusive to Air Transat Kids Club members (some restrictions may apply)
  • Accommodation for families of five or more
* Included with "Deluxe Room", "Deluxe Room with Unlimited Golf instead of Resort Credit", "Deluxe Family Room", "Deluxe Platinum Double Beds", "Rock Royalty Level Deluxe Platinum Double Beds", "Deluxe Platinum Grand Sky Terrasse Connecting 2 Bedrooms", "Deluxe Gold Room Double Beds", "Deluxe Gold Room PURE Double Beds", "Deluxe Gold Room PURE King Bed", "Deluxe Gold Room Double Beds with Unlimited Golf Instead of Resort Credit", "2-Bedroom Rock Suite Platinum" and "2-Bedroom Rock Suite Platinum Rooftop" only
GOLF PACKAGE INCLUSIONS *:
  • Unlimited golf/adult/stay (some blackout dates and restrictions may apply. Tee times can be reserved 90 days prior to client arrival)
  • Transportation to and from golf course complimentary at the Hard Rock Golf Club Riviera May)
  • Beverages and snacks included at the Hard Rock Golf Club Riviera Maya
  • Shared golf cart included
  • Available with some room categories
  • Fee(s) (tax of 20% payable at destination)
  • Package available from Aug. 26, 2016 to Dec. 23, 2017
The golf package must be selected at time of booking and replaces the Resort Credit offer.
* Included with "Deluxe Room with Unlimited Golf instead of Resort Credit", "Deluxe Gold Room Double Beds with Unlimited Golf Instead of Resort Credit", "Deluxe Gold Room Double Beds with Unlimited Golf Instead of Resort Credit - Adult Section", "Deluxe Gold Room King Bed with Unlimited Golf Instead of Resort Credit" and "Deluxe Gold Room King Bed with Unlimited Golf Instead of Resort Credit - Adult Section" only
HONEYMOON PACKAGE INCLUSIONS :

HOTEL ONLY

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • Daily activities program
  • Daily sports
  • Domestic drinks and select premium brand drinks (unlimited, house wine included)
  • Evening entertainment
  • In-room liquor dispenser
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Phone calls to Canada (unlimited, restrictions apply)
  • Room service 24-hour
  • Snacks
  • Turn-down service
  • Buffet breakfast, lunch and dinner
  • À la carte lunch and dinner (unlimited, no reservation required)
  • Service of a representative at destination
  • Honeymoon package
FAMILY COLLECTION INCLUSIONS *:
  • Part of: Big Fun for Big Families and Cool for Teens
  • Children's entertainment
  • Equipment for kids
  • Kids' Club (ages 4 to 12)
  • Free seat selection for kids exclusive to Air Transat Kids Club members (some restrictions may apply)
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only) exclusive to Air Transat Kids Club members (some restrictions may apply)
  • Accommodation for families of five or more
* Included with "Deluxe Room", "Deluxe Room with Unlimited Golf instead of Resort Credit", "Deluxe Family Room", "Deluxe Platinum Double Beds", "Rock Royalty Level Deluxe Platinum Double Beds", "Deluxe Platinum Grand Sky Terrasse Connecting 2 Bedrooms", "Deluxe Gold Room Double Beds", "Deluxe Gold Room PURE Double Beds", "Deluxe Gold Room PURE King Bed", "Deluxe Gold Room Double Beds with Unlimited Golf Instead of Resort Credit", "2-Bedroom Rock Suite Platinum" and "2-Bedroom Rock Suite Platinum Rooftop" only
GOLF PACKAGE INCLUSIONS *:
  • Unlimited golf/adult/stay (some blackout dates and restrictions may apply. Tee times can be reserved 90 days prior to client arrival)
  • Transportation to and from golf course complimentary at the Hard Rock Golf Club Riviera May)
  • Beverages and snacks included at the Hard Rock Golf Club Riviera Maya
  • Shared golf cart included
  • Available with some room categories
  • Fee(s) (tax of 20% payable at destination)
  • Package available from Aug. 26, 2016 to Dec. 23, 2017
The golf package must be selected at time of booking and replaces the Resort Credit offer.
* Included with "Deluxe Room with Unlimited Golf instead of Resort Credit", "Deluxe Gold Room Double Beds with Unlimited Golf Instead of Resort Credit", "Deluxe Gold Room Double Beds with Unlimited Golf Instead of Resort Credit - Adult Section", "Deluxe Gold Room King Bed with Unlimited Golf Instead of Resort Credit" and "Deluxe Gold Room King Bed with Unlimited Golf Instead of Resort Credit - Adult Section" only
HONEYMOON PACKAGE INCLUSIONS :
Rooms
Ø
  • For your comfort, each room offers :
  • Deluxe Room > Ø

    Inclusions
    • 2016-2017
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 45 m²
    • Resort View
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • 1 king-size bed or 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • FAMILY COLLECTION inclusions
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Bath amenities
    • Resort Credit (receive up to $1,800 resort credit per room/ stay; 20% applicable tax on all purchases made with resort credits. Some restrictions may apply)
  • Deluxe Room with Unlimited Golf instead of Resort Credit > Ø

    Inclusions
    • 2016-2017
    • Golf package inclusions
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 45 m²
    • Resort View
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • 1 king-size bed or 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • FAMILY COLLECTION inclusions
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Bath amenities
  • Deluxe Diamond Room > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 45 m²
    • Run of the house View
    • Up to 2 people :
      • Maximum 2 adults
    • 1 king-size bed
    • Extra bed (on request)
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Telephone
    • Bathrobes and slippers in room
    • Concierge service (exclusive phone and select in-room dining menu)
    • Exclusive check-in and late check-out (early check­‐in; subject to availability)
    • In-room liquor dispenser with JB Whisky, Absolut Vodka, Appleton White Rum and Jose Cuervo Tequila
    • Room service (24 h)
    • Aromatherapy
    • Bath amenities
    • Complimentary beach bag
    • Resort Credit (receive up to $1,800 resort credit per room/ stay; 20% applicable tax on all purchases made with resort credits. Some restrictions may apply)
  • Deluxe Diamond Room - Adult Section > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 45 m²
    • Partial Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • 1 king-size bed
    • Extra bed (on request)
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Telephone
    • Bathrobes and slippers in room
    • Concierge service (exclusive phone and select in-room dining menu)
    • Exclusive check-in and late check-out (early check­‐in; subject to availability)
    • In-room liquor dispenser with JB Whisky, Absolut Vodka, Appleton White Rum and Jose Cuervo Tequila
    • Room service (24 h)
    • Aromatherapy
    • Bath amenities
    • Complimentary beach bag
    • Resort Credit (receive up to $1,800 resort credit per room/ stay; 20% applicable tax on all purchases made with resort credits. Some restrictions may apply)
  • Deluxe Family Room > Ø

    Inclusions
    • 2016-2017
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 90 m²
    • Resort View
    • Up to 6 people :
      • Maximum 4 adults
      • Maximum 3 children
    • Bedroom with closed door
    • 1 king-size bed (1st room)
    • 2 double beds (2nd room)
    • Extra bed (on request)
    • Crib (on request)
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Telephone
    • Video games
    • FAMILY COLLECTION inclusions
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Mini-bar for kids; with snacks, juices, soda, chocolate milk, candy and more
    • Room service (for adults and kids)
    • Bath amenities (for adults and kids)
    • Bonus (Fun in The Sun Bucket Kit for kids)
    • Resort Credit (receive up to $1,800 resort credit per room/ stay; 20% applicable tax on all purchases made with resort credits. Some restrictions may apply)
  • Deluxe Platinum Double Beds > Ø

    Inclusions
    • 2016-2017
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 45 m²
    • Partial Ocean View
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • FAMILY COLLECTION inclusions
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Bath amenities
    • Resort Credit (receive up to $1,800 resort credit per room/stay; 20% applicable tax on all purchases made with resort credits. Some restrictions may apply)
  • Rock Royalty Level Deluxe Platinum Double Beds > Ø

    Inclusions
    • 2016-2017
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 45 m²
    • Partial Ocean View
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service
    • Telephone
    • FAMILY COLLECTION inclusions
    • Bathrobes and slippers in room
    • Concierge service (on call)
    • In-room liquor dispenser with premium brands
    • Massage (25-Minute Couples Massage once/stay)
    • Snacks
    • VIP room amenities
    • Late check-out (subject to availability)
    • Aromatherapy
    • Bath amenities
    • VIP check in and check out
    • Resort Credit (receive up to $1,800 resort credit per room/stay; 20% applicable tax on all purchases made with resort credits. Some restrictions may apply)
    • Beach bag
    • Ironing service (2 items/person/stay)
  • Rock Royalty Level Deluxe Platinum King Bed - Adult Section > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 45 m²
    • Partial Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • 1 king-size bed
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • Concierge service (on call)
    • In-room liquor dispenser with premium brands
    • Massage (25-Minute Couples Massage once/stay)
    • Snacks
    • VIP room amenities
    • Late check-out (subject to availability)
    • Aromatherapy
    • Bath amenities
    • VIP check in and check out
    • Resort Credit (receive up to $1,800 resort credit per room/stay; 20% applicable tax on all purchases made with resort credits. Some restrictions may apply)
    • Beach bag
    • Ironing service (2 items/person/stay)
  • Deluxe Platinum Grand Sky Terrasse > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 90 m²
    • Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • 1 king-size bed
    • Extra bed (on request)
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Outside whirlpool
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Access to a private 3rd floor grand sky terrace with lounge chairs
    • Bath amenities
    • Resort Credit (receive up to $1,800 resort credit per room/ stay; 20% applicable tax on all purchases made with resort credits. Some restrictions may apply)
  • Deluxe Platinum Grand Sky Terrasse - Adult Section > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 90 m²
    • Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • 1 king-size bed
    • Extra bed (on request)
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Outside whirlpool
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Access to a private 3rd floor grand sky terrace with lounge chairs
    • Bath amenities
    • Resort Credit (receive up to $1,800 resort credit per room/ stay; 20% applicable tax on all purchases made with resort credits. Some restrictions may apply)
  • Deluxe Platinum Grand Sky Terrasse Connecting 2 Bedrooms > Ø

    Inclusions
    • 2016-2017
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 179 m²
    • Ocean View
    • Up to 6 people :
      • Maximum 6 adults
      • Maximum 4 children
    • Bedroom with closed door
    • 1 king-size bed (1st room)
    • 2 double beds (2nd room)
    • Extra bed (on request)
    • Crib (on request)
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • FAMILY COLLECTION inclusions
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Access to a private 3rd floor grand sky terrace, lounge chairs and hot tub
    • Bath amenities (for adults and kids)
    • Resort Credit (receive up to $1,800 resort credit per room/ stay; 20% applicable tax on all purchases made with resort credits. Some restrictions may apply)
  • Deluxe Gold Room Double Beds > Ø

    Inclusions
    • 2016-2017
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 45 m²
    • Garden View
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • FAMILY COLLECTION inclusions
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Bath amenities
    • Resort Credit (receive up to $1,800 resort credit per room/ stay; 20% applicable tax on all purchases made with resort credits. Some restrictions may apply)
  • Deluxe Gold Room PURE Double Beds > Ø

    Inclusions
    • 2016-2017
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 45 m²
    • Garden View
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • FAMILY COLLECTION inclusions
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Bath amenities
    • Resort Credit (receive up to $1,800 resort credit per room/ stay; 20% applicable tax on all purchases made with resort credits. Some restrictions may apply)
    • hypo-allergenic rooms
    • air purification system
    • 7-step room cleaning process(in addition to usual cleaning protocol)
  • Deluxe Gold Room PURE King Bed > Ø

    Inclusions
    • 2016-2017
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 45 m²
    • Garden View
    • Up to 2 people :
      • Maximum 2 adults
    • 1 king-size bed
    • Extra bed (on request)
    • Crib (on request)
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • FAMILY COLLECTION inclusions
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Bath amenities
    • Resort Credit (receive up to $1,800 resort credit per room/ stay; 20% applicable tax on all purchases made with resort credits. Some restrictions may apply)
    • hypo-allergenic rooms
    • air purification system
    • 7-step room cleaning process(in addition to usual cleaning protocol)
  • Deluxe Gold Room PURE King Bed - Adult Section > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 45 m²
    • Garden View
    • Up to 2 people :
      • Maximum 2 adults
    • 1 king-size bed
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Bath amenities
    • Resort Credit (receive up to $1,800 resort credit per room/ stay; 20% applicable tax on all purchases made with resort credits. Some restrictions may apply)
    • hypo-allergenic rooms
    • air purification system
    • 7-step room cleaning process(in addition to usual cleaning protocol)
  • Deluxe Gold Room Double Beds with Unlimited Golf Instead of Resort Credit > Ø

    Inclusions
    • 2016-2017
    • Golf package inclusions
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 45 m²
    • Garden View
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • FAMILY COLLECTION inclusions
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Bath amenities
  • Deluxe Gold Room Double Beds - Adult Section > Ø

    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 45 m²
    • Garden View
    • Up to 4 people :
      • Maximum 4 adults
    • Non-smoking room
    • 2 double beds
    • Extra bed (on request)
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Bath amenities
    • Resort Credit (receive up to $1,800 resort credit per room/ stay; 20% applicable tax on all purchases made with resort credits. Some restrictions may apply)
  • Deluxe Gold Room Double Beds with Unlimited Golf Instead of Resort Credit - Adult Section > Ø

    • Golf package inclusions
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 45 m²
    • Garden View
    • Up to 4 people :
      • Maximum 4 adults
    • 2 double beds
    • Extra bed (on request)
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Bath amenities
  • Deluxe Gold Room King Bed > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 45 m²
    • Garden View
    • Up to 2 people :
      • Maximum 2 adults
    • 1 king-size bed
    • Extra bed (on request)
    • Crib (on request)
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Bath amenities
    • Resort Credit (receive up to $1,800 resort credit per room/ stay; 20% applicable tax on all purchases made with resort credits. Some restrictions may apply)
  • Deluxe Gold Room King Bed with Unlimited Golf Instead of Resort Credit > Ø

    • Golf package inclusions
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 45 m²
    • Garden View
    • Up to 2 people :
      • Maximum 2 adults
    • 1 king-size bed
    • Extra bed (on request)
    • Crib (on request)
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Bath amenities
  • Deluxe Gold Room King Bed - Adult Section > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 45 m²
    • Garden View
    • Up to 2 people :
      • Maximum 2 adults
    • 1 king-size bed
    • Extra bed (on request)
    • Crib (on request)
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Bath amenities
    • Resort Credit (receive up to $1,800 resort credit per room/ stay; 20% applicable tax on all purchases made with resort credits. Some restrictions may apply)
  • Deluxe Gold Room King Bed with Unlimited Golf Instead of Resort Credit - Adult Section > Ø

    • Golf package inclusions
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 45 m²
    • Garden View
    • Up to 2 people :
      • Maximum 2 adults
    • 1 king-size bed
    • Extra bed (on request)
    • Crib (on request)
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Bath amenities
  • 2-Bedroom Rock Suite Platinum > Ø

    Inclusions
    • 2016-2017
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 240 m²
    • Oceanfront
    • Up to 6 people :
      • Maximum 6 adults
      • Maximum 4 children
    • Bedroom with closed door
    • 1 king-size bed (1st room)
    • 2 double beds (2nd room)
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Dining room (closed area)
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Telephone
    • FAMILY COLLECTION inclusions
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Restaurant(s) (exclusive)
    • Room service (24-hour with select menu)
    • Turn-down service and nightly petit fours
    • Aromatherapy
    • Bath amenities
    • Resort Credit (receive up to $1,800 resort credit per room/ stay; 20% applicable tax on all purchases made with resort credits. Some restrictions may apply)
  • 2-Bedroom Rock Suite Platinum - Adult Section > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 240 m²
    • Oceanfront
    • Up to 6 people :
      • Maximum 6 adults
    • Bedroom with closed door
    • 1 king-size bed (1st room)
    • 2 double beds (2nd room)
    • Extra bed (on request)
    • Living area
    • Dining room (closed area)
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Telephone
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Restaurant(s) (exclusive)
    • Room service (24-hour with select menu)
    • Turn-down service and nightly petit fours
    • Aromatherapy
    • Bath amenities
    • Resort Credit (receive up to $1,800 resort credit per room/ stay; 20% applicable tax on all purchases made with resort credits. Some restrictions may apply)
  • 2-Bedroom Rock Suite Platinum Rooftop > Ø

    Inclusions
    • 2016-2017
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 480 m²
    • Oceanfront
    • Up to 6 people :
      • Maximum 6 adults
      • Maximum 4 children
    • Bedroom with closed door
    • 1 king-size bed (1st room)
    • 2 double beds (2nd room)
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Dining room (closed area)
    • Desk/Working area
    • Balcony
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Telephone
    • FAMILY COLLECTION inclusions
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Room service (24-hour with select menu)
    • Turn-down service and nightly petit fours
    • Aromatherapy
    • Bath amenities
    • Resort Credit (receive up to $1,800 resort credit per room/ stay; 20% applicable tax on all purchases made with resort credits. Some restrictions may apply)
    • Sky terrace with a hydro spa tub, table, chairs and a restroom.
  • 2-Bedroom Rock Suite Platinum Rooftop - Adult Section > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 480 m²
    • Oceanfront
    • Up to 6 people :
      • Maximum 6 adults
    • Bedroom with closed door
    • 1 king-size bed (1st room)
    • 2 double beds (2nd room)
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Dining room (closed area)
    • Desk/Working area
    • Balcony
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Telephone
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Room service (24-hour with select menu)
    • Turn-down service and nightly petit fours
    • Aromatherapy
    • Bath amenities
    • Resort Credit (receive up to $1,800 resort credit per room/ stay; 20% applicable tax on all purchases made with resort credits. Some restrictions may apply)
    • Sky terrace with a hydro spa tub, table, chairs, restroom
Sports / Activities
Ø

Sports

  • Climbing wall
  • Golf course nearby ($)
  • Kayaking
  • Non-motorized water sports
  • Snorkeling
  • Tennis

Activities

  • Aerobics
  • Bicycles
  • Bingo
  • Dance lessons
  • Fitness center
  • Spanish lessons
  • Spinning
  • Stretching sessions
  • Yoga
Internet
Ø

WiFi available in :

  • The entire complex

Internet for Business

Family Collection
Ø
Fun for Kids and Kids at Heart

When we think of our fondest childhood memories, family holidays immediately spring to mind. We know how precious these moments are, and that is why we have compiled our Family Collection, designed to help you plan the perfect family getaway in the sun.

WHO ARE YOU TRAVELLING WITH?

CHILDREN UP TO AGE 3
FOR THE LITTLE ONES
With babies and kids’ clubs, mini-shows and wading pools, these hotels have thought of your little ones so you can maximize your fun!

CHILDREN AGED 4 TO 11
LITTLE FISH
Like fish in the sea, your kids will make a splash all day long in these hotels boasting water games, aqua parks, pools with slides and fun-filled kids’ clubs.

TEENS AGED 12 TO 16
COOL FOR TEENS
With surf simulators to ride the waves, game rooms to hang out in and discos to dance to their favourite tunes, your teens will never run out of things to do!

SWIM FANS
WAVES OF FUN
These hotels boast water parks and surf simulators, for hours of aqua fun for the whole family!

JUST YOU AND THE KIDS
SINGLE PARENTS
Moms or dads travelling alone with children under 13 can benefit from reduced rates at these hotels or even free stays for kids.

3 OR MORE KIDS
BIG FUN FOR BIG FAMILIES
Families of 5 or more can benefit from adjoining or larger rooms so they can enjoy quality time together, in total comfort.

GRANDPA AND GRANDMA TOO!
MULTI-GENERATIONAL VACATIONS
Luxurious suites of exceptional comfort and a myriad of services at your fingertips to unite all the generations of your tight-knit family.

To find out if this hotel meets the needs of your family, please refer to "Family Collection" Inclusions in the "Inclusions" section.  
May be available with some room categories, according to the property
Restaurants / Bars
Ø
  • This information is for informational purposes only and can change depending of the occupancy and season.
    • Disco
  • Restaurant(s)

    • The market
      Image bar
      • Breakfast : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Evening dress code: Casual
    • Pizzeto
      Image bar
      • Dinner : À la Carte Italian
      • Evening dress code: Casual
      Wood stove pizza, salads, soups and pastas.
    • Frida
      Image bar
      • Dinner : À la Carte Mexican
      • Evening dress code: Formal
    • Zen
      Image bar
      • Dinner : À la Carte Asian
      • Evening dress code: Semi-formal
    • Ipanema
      Image bar
      • Dinner : À la Carte Brazilian
      • Evening dress code: Formal
    • Cafetto
      Image bar
      • Breakfast : Continental Breakfast
      • Lunch : Snack Bar
      • Evening dress code: Casual
    • Toro
      Image bar
      • Minimum age : 18 years old
      • Lunch : Buffet Restaurant
      • Dinner : À la Carte Steakhouse
      • Evening dress code: Formal
    • Ciao
      Image bar
      • Minimum age : 18 years old
      • Dinner : À la Carte Italian
      • Evening dress code: Formal
    • Le petit cochon
      Image bar
      • Minimum age : 18 years old
      • Dinner : À la Carte French
      • Evening dress code: Formal
    • Float
      Image bar
      • Lunch : Snack Bar
    • Dive
      Image bar
      • Minimum age : 18 years old
      • Lunch : Snack Bar
    • Los Gallos
      Image bar
      • Minimum age : 18 years old
      • Dinner : À la Carte Mexican
      • Evening dress code: Casual
  • Bar(s)

    • Sun Bar
      Image bar
      • Location : Lobby
      • Opening time : 10:00
      • Closing time : 01:00
      • Local drinks
      • International drinks
      • Premium drinks
    • Float Bar
      Image bar
      • Location : Pool
      • Opening time : 10:00
      • Closing time : 18:00
      • Local drinks
      • International drinks
    • Dive Bar
      Image bar
      • Location : Swim-up
      • Opening time : 10:00
      • Closing time : 18:00
      • Local drinks
      • International drinks
    • Martini Bar
      Image bar
      • Opening time : 10:00
      • Closing time : 23:00
      • Local drinks
      • International drinks
      • Premium drinks
    • Club Heaven
      Image bar
      • Disco
      • Opening time : 17:00
      • Closing time : 03:00
      • Local drinks
      • International drinks
    • Rhythm Bar
      Image bar
      • Location : Pool
      • Opening time : 10:00
      • Closing time : 17:00
      • Local drinks
      • International drinks
      • Premium drinks
    • Zen 2 go
      Image bar
      • Location : Lobby
      • Opening time : 10:00
      • Closing time : 23:00
      • Local drinks
      • International drinks
    • Eden
      Image bar
      • Opening time : 10:00
      • Closing time : 17:00
      • Local drinks
      • International drinks
Kids
Ø
  • Angelina Ballerina™, Barney™, Bob the Builder™, Thomas & Friends™
  • Kids' Club (ages 4 to 12)
  • 1 kids pool(s)
  • Mini-disco
  • Babysitting ($)
  • Rooms for family of five or more
Golf 2
Ø
  • There’s nothing like a good game of golf to get you in the vacation spirit, so here's some information on nearby golf course(s) offering advantageous rates locally ($).

    This information is for informational purposes only and is subject to change.

Riviera Cancun Golf & Resort

Designed by Jack Nicklaus
Blvd. Kukulcán Km. 26, Zona Hotelera
9988487777
info@golfpromotions.mx
  • Golf Course near the property
  • 18 holes
  • Driving range ($)
  • Lockers ($)
  • Par 72
  • 7,060 yards
  • Pre-reserved tee times available
  • Formal dress code
  • Putting green
  • Teaching pro ($)
  • Club house ($)
  • Mandatory golf cart ($)
  • Minimum age to play : 14 years old
  • Pro shop ($)
  • Chipping green

Notes

External info 

Hard Rock Golf Club Riviera Maya

Designed by Robert Von Hagge
Paseo Xaman-Há s/n, Manzana 26, Playa Del Carmen
529848734990
teetimesrivieramaya@hrhrivieramaya.com
  • Golf Course near the property
  • 18 holes
  • Driving range ($)
  • Lockers ($)
  • Par 72
  • 7,144 yards
  • Formal dress code
  • Putting green
  • Teaching pro ($)
  • Club house ($)
  • Pro shop ($)
  • Chipping green
Golf package ($)*
  • Unlimited golf/adult/stay (some blackout dates and restrictions may apply. Tee times can be reserved 90 days prior to client arrival)
  • Transportation to and from golf course complimentary at the Hard Rock Golf Club Riviera May)
  • Beverages and snacks included at the Hard Rock Golf Club Riviera Maya
  • Shared golf cart included
  • Available with some room categories
  • Fee(s) (tax of 20% payable at destination)
  • Package available from Aug. 26, 2016 to Dec. 23, 2017

Notes

The golf package must be selected at time of booking and replaces the Resort Credit offer.
* Included with "Deluxe Room with Unlimited Golf instead of Resort Credit", "Deluxe Gold Room Double Beds with Unlimited Golf Instead of Resort Credit", "Deluxe Gold Room Double Beds with Unlimited Golf Instead of Resort Credit - Adult Section ", "Deluxe Gold Room King Bed with Unlimited Golf Instead of Resort Credit" and "Deluxe Gold Room King Bed with Unlimited Golf Instead of Resort Credit - Adult Section" only
Spa
Ø

Services ($)

  • Body Treatments
  • Massage
Wedding / Honeymoon
Ø

Free honeymoon package

  • To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.

Wedding package ($)

Honeymoon package ($)

Eco-responsible
Ø

Earth Check

EarthCheck, managed and owned by EC3 Global, is an international environmental benchmarking and certification program designed specifically for the travel and tourism industry. The EarthCheck program is built on Agenda 21 principles and is now delivered in over 70 countries across the globe.
Special offers
Ø
  • 2 children under 13 stay and eat free (2016-2017)

  • Resort Credit (2016-2017)

  • Bonus (2016-2017)

Ratings
0000) 5717 Review(s)
TripAdvisor rating
0000)
TripAdvisor rating : Last 3 reviews
Ø

Adult Family Vacation 00¼¼¼ July 25, 2016

  • My family and I stayed at the Hard Rock For a family vacation from 5/18/16 to 5/23/16. There was a total of 22 adults and we all booked for the Heaven side. After comparing prices, I saw the the best...
  • imericaj

Take me back!!!!! 00000 July 25, 2016

  • Amazing time. The staff was great especially Jamie and Yasser the bellmen. Smiley and Maritza from the pool area was so much fun and we even participated in activities. I will definitely be back...
  • Amerosa34

Rocking! 00000 July 25, 2016

  • The heaven pool entertainment staff were the best. Definitely will return. The food was fantastic and the cleanliness was above average. Very friendly staff. Made me feel very welcome. Heaven side...
  • susiereneem
Transat rating
88888
Ø

Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.
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