The IBEROSTAR Grand Hotel Paraiso Hotel in Riviera Maya is directly on the beach, approximately 37 km from the Cancun airport.
Hotel details
Minimum age
  • Full hotel
  • Minimum age required : 18
Important information
  • Transat has made all reasonable efforts to ensure the accuracy of its product information, promotions, photos, layouts and videos; however, please note that changes may occur at any moment without notice.
  • Note that the flight may land at an airport other than the one associated to your destination. Be sure to review this information at the time of booking.

Mandatory Information: Room categories name change

  • December 1, 2015:

    Please take note the "Suite Priority Location" room category is now called "Superior Suite", the "Ocean Front Suite Priority Location" is now called "Ocean Front Suite Superior" and the "Ocean Front Corner Suite Jacuzzi" is now called "Superior Ocean Front Corner Suite".
About your Hotel

Hotel Location

  • Approximately 37 km from Cancun International Airport
  • Beachfront
  • Close to an attraction/town/historical site
  • Area: Playa Paraiso

Hotel Description

  • Minimum age required - Full hotel
  • 310 rooms
  • 3 building(s) of 3 storey(s)
  • Elevator

Services

  • Parking available at the hotel
  • 3 pool(s)
  • 6 restaurant(s)
  • 6 bar(s)
  • Disco
  • Fitness center
  • Internet business center
  • Evening entertainment
  • Live music
  • Convenience Store ($)
  • Spa ($)
  • Doctor on site ($)
  • Laundry services ($)
  • Accessible for people with restricted mobility
  • WiFi available in :
    • Lobby
    • Pool
    • Room
  • Currency exchange
  • ATM ($)
  • Shuttle service throughout the resort
  • Shuttle service off site ($)
  • Check-in time : 3:00 PM
  • Check-out time : 12:00 PM
  • Shopping centre ($)
  • Scuba diving ($)
  • Golf Course on site ($)
  • Gift shop ($)
  • Photo shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Convention centre ($)
  • Beauty salon ($)
  • Car Rental ($)

Beach

  • Lounge chairs
  • Palapas
  • Bali Beds
Beach Club on site ($)

Hotel Contact Information

    IBEROSTAR Grand Hotel Paraiso 5*

  • Carr. Chetumal – Pto. Juarez km. 309, 77710, Playa Paraiso, Quintana Roo Mexico
  • Tel.: 9848772800
  • Fax : 9848772862
Inclusions

For travel between November 1, 2015 and October 31, 2016

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited)
  • Butler service
  • Concierge service
  • Daily activities program
  • Daily sports
  • Disco (admission and drinks included)
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Gala dinner (Dec. 24 & 31)
  • Introduction to scuba diving in pool (once/stay)
  • Mini-bar restocked daily (water, soft drinks, beer and premium brand drinks)
  • Non-motorized water sports (select)
  • Pillow menu
  • Room service (24-hour)
  • Select international brand drinks
  • Spa (access to the spa wet areas)
  • Turn-down service
  • Waiter service at the pool/beach
  • Welcome cocktail upon arrival
  • WiFi
  • Buffet breakfast, lunch and dinner
  • 17 accessible pool(s) at the property
  • 28 accessible bar(s) at the property
  • 29 accessible restaurant(s) at the property
  • Access to all services and facilities at all Iberostar hotels in Riviera Maya(9am-5pm)- transportation not included.
  • Service of a representative at destination
  • Golf package
  • Golf package
LUXURY COLLECTION INCLUSIONS *:
  • VIP lounge at airport (package only) when available
  • Upgrade to Option Plus with Air Transat
  • Private transfer between the airport and hotel (package only)
  • Beach towels in room
  • Bathrobes and slippers in room
* Included with "Suite Luxury Collection", "Oceanfront Suite Luxury Collection", "Superior Ocean Front Corner Suite Luxury Collection", "Honeymoon Villa Luxury Collection", "Superior Suite Luxury Collection", "Pool View Suite Luxury Collection" and "Superior Ocean Front Suite Luxury Collection" only
GOLF PACKAGE INCLUSIONS :
  • 2 FREE rounds/person/week (based on availability, reservations required, golf cart and transportation included)
GOLF PACKAGE INCLUSIONS :
  • Transportation to and from golf course included
  • 2 FREE rounds/person/week
  • Golf cart included
  • Package available from November 1, 2015 to October 31, 2017

Hotel only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited)
  • Butler service
  • Concierge service
  • Daily activities program
  • Daily sports
  • Disco (admission and drinks included)
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Gala dinner (Dec. 24 & 31)
  • Introduction to scuba diving in pool (once/stay)
  • Mini-bar restocked daily (water, soft drinks, beer and premium brand drinks)
  • Non-motorized water sports (select)
  • Pillow menu
  • Room service (24-hour)
  • Select international brand drinks
  • Spa (access to the spa wet areas)
  • Turn-down service
  • Waiter service at the pool/beach
  • Welcome cocktail upon arrival
  • WiFi
  • Buffet breakfast, lunch and dinner
  • 17 accessible pool(s) at the property
  • 28 accessible bar(s) at the property
  • 29 accessible restaurant(s) at the property
  • Access to all services and facilities at all Iberostar hotels in Riviera Maya(9am-5pm)- transportation not included.
  • Service of a representative at destination
  • Golf package
  • Golf package
LUXURY COLLECTION INCLUSIONS *:
  • VIP lounge at airport (package only) when available
  • Upgrade to Option Plus with Air Transat
  • Private transfer between the airport and hotel (package only)
  • Beach towels in room
  • Bathrobes and slippers in room
* Included with "Suite Luxury Collection", "Oceanfront Suite Luxury Collection", "Superior Ocean Front Corner Suite Luxury Collection", "Honeymoon Villa Luxury Collection", "Superior Suite Luxury Collection", "Pool View Suite Luxury Collection" and "Superior Ocean Front Suite Luxury Collection" only
GOLF PACKAGE INCLUSIONS :
  • 2 FREE rounds/person/week (based on availability, reservations required, golf cart and transportation included)
GOLF PACKAGE INCLUSIONS :
  • Transportation to and from golf course included
  • 2 FREE rounds/person/week
  • Golf cart included
  • Package available from November 1, 2015 to October 31, 2017

For travel between November 1, 2016 and October 31, 2017

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited)
  • Butler service
  • Concierge service
  • Daily activities program
  • Daily sports
  • Disco (admission and drinks included)
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Gala dinner (Dec. 24 & 31)
  • Introduction to scuba diving in pool (once/stay)
  • Mini-bar restocked daily (water, soft drinks, beer and premium brand drinks)
  • Non-motorized water sports (select)
  • Pillow menu
  • Room service 24-hour
  • Select international brand drinks
  • Spa (access to the spa wet areas)
  • Turn-down service
  • Waiter service at the pool/beach
  • Welcome cocktail upon arrival
  • WiFi
  • Buffet breakfast, lunch and dinner
  • 17 accessible pool(s) at the property
  • 28 accessible bar(s) at the property
  • 29 accessible restaurant(s) at the property
  • Access to all services and facilities at all IBEROSTAR hotels in Riviera Maya, Cancun and Cozumel (9 am - 5 pm), transportation not included.
  • Service of a representative at destination
  • Golf package
  • Golf package
LUXURY COLLECTION INCLUSIONS *:
  • VIP lounge at airport (package only) subject to availability
  • Upgrade to Option Plus with Air Transat
  • Private transfer between the airport and hotel (package only)
  • Beach towels in room
  • Bathrobes and slippers in room
* Included with "Suite Luxury Collection", "Oceanfront Suite Luxury Collection", "Superior Ocean Front Corner Suite Luxury Collection", "Honeymoon Villa Luxury Collection", "Superior Suite Luxury Collection", "Pool View Suite Luxury Collection" and "Superior Ocean Front Suite Luxury Collection" only
GOLF PACKAGE INCLUSIONS :
  • 2 FREE rounds/person/week (based on availability, reservations required, golf cart and transportation included)
GOLF PACKAGE INCLUSIONS :
  • Transportation to and from golf course included
  • 2 FREE rounds/person/week
  • Golf cart included
  • Package available from November 1, 2015 to October 31, 2017

Hotel only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited)
  • Butler service
  • Concierge service
  • Daily activities program
  • Daily sports
  • Disco (admission and drinks included)
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Gala dinner (Dec. 24 & 31)
  • Introduction to scuba diving in pool (once/stay)
  • Mini-bar restocked daily (water, soft drinks, beer and premium brand drinks)
  • Non-motorized water sports (select)
  • Pillow menu
  • Room service 24-hour
  • Select international brand drinks
  • Spa (access to the spa wet areas)
  • Turn-down service
  • Waiter service at the pool/beach
  • Welcome cocktail upon arrival
  • WiFi
  • Buffet breakfast, lunch and dinner
  • 17 accessible pool(s) at the property
  • 28 accessible bar(s) at the property
  • 29 accessible restaurant(s) at the property
  • Access to all services and facilities at all IBEROSTAR hotels in Riviera Maya, Cancun and Cozumel (9 am - 5 pm), transportation not included.
  • Service of a representative at destination
  • Golf package
  • Golf package
LUXURY COLLECTION INCLUSIONS *:
  • VIP lounge at airport (package only) subject to availability
  • Upgrade to Option Plus with Air Transat
  • Private transfer between the airport and hotel (package only)
  • Beach towels in room
  • Bathrobes and slippers in room
* Included with "Suite Luxury Collection", "Oceanfront Suite Luxury Collection", "Superior Ocean Front Corner Suite Luxury Collection", "Honeymoon Villa Luxury Collection", "Superior Suite Luxury Collection", "Pool View Suite Luxury Collection" and "Superior Ocean Front Suite Luxury Collection" only
GOLF PACKAGE INCLUSIONS :
  • 2 FREE rounds/person/week (based on availability, reservations required, golf cart and transportation included)
GOLF PACKAGE INCLUSIONS :
  • Transportation to and from golf course included
  • 2 FREE rounds/person/week
  • Golf cart included
  • Package available from November 1, 2015 to October 31, 2017
Rooms
  • For your comfort, each room offers :
  • Suite

    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 64 m²
    • Run of the house View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed and 1 sofa or 2 double beds and 1 sofa
    • Living area
    • Desk/Working area
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Central air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service
    • Telephone
    • WiFi
  • Suite Luxury Collection

    Part of
    Inclusions
    • 2015-2016
    • 2016-2017
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 49 m²
    • Run of the house View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed and 1 sofa or 2 double beds and 1 sofa
    • Living area
    • Desk/Working area
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Central air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service
    • Telephone
    • LUXURY COLLECTION inclusions
    • WiFi
  • Oceanfront Suite

    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 64 m²
    • Oceanfront
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed and 1 sofa or 2 double beds and 1 sofa
    • Living area
    • Desk/Working area
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Central air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service
    • Telephone
    • WiFi
  • Oceanfront Suite Luxury Collection

    Part of
    Inclusions
    • 2015-2016
    • 2016-2017
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 64 m²
    • Oceanfront
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed and 1 sofa or 2 double beds and 1 sofa
    • Living area
    • Desk/Working area
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Central air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service
    • Telephone
    • LUXURY COLLECTION inclusions
    • WiFi
  • Superior Ocean Front Corner Suite

    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 90 m²
    • Oceanfront
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed and 1 sofa
    • Living area
    • Desk/Working area
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Whirlpool on balcony
    • Central air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service
    • Telephone
    • WiFi
  • Superior Ocean Front Corner Suite Luxury Collection

    Part of
    Inclusions
    • 2015-2016
    • 2016-2017
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 90 m²
    • Oceanfront
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed and 1 sofa
    • Living area
    • Desk/Working area
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Whirlpool on balcony
    • Central air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service
    • Telephone
    • LUXURY COLLECTION inclusions
    • WiFi
  • Honeymoon Villa

    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 198 m²
    • Garden View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • 1 sofa in the living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Regular
    • Central air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service
    • Telephone
    • Massage (50 minutes, once/stay)
    • WiFi
    • Dinner (romantic, once/stay)
    • Private garden area and pool
    • Hammock
  • Honeymoon Villa Luxury Collection

    Part of
    Inclusions
    • 2015-2016
    • 2016-2017
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 198 m²
    • Garden View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed
    • 1 sofa in the living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Regular
    • Central air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service
    • Telephone
    • LUXURY COLLECTION inclusions
    • Massage (50 minutes, once/stay)
    • WiFi
    • Dinner (romantic, once/stay)
    • Private garden area and pool
    • Hammock
  • Superior Suite

    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 64 m²
    • Pool or Garden View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Living area
    • Desk/Working area
    • Balcony
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Whirlpool in room
    • Near the lobby and pool area
    • Central air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service
    • Telephone
    • Location (near the beach and pool area)
  • Superior Suite Luxury Collection

    Part of
    Inclusions
    • 2015-2016
    • 2016-2017
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 64 m²
    • Pool or Garden View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Living area
    • Desk/Working area
    • Balcony
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Whirlpool in room
    • Near the lobby and pool area
    • Central air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service
    • Telephone
    • LUXURY COLLECTION inclusions
    • Location (near the beach and pool area)
  • Pool View Suite

    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 49 m²
    • Pool View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Living area
    • Desk/Working area
    • Balcony
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Central air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service
    • Telephone
  • Pool View Suite Luxury Collection

    Part of
    Inclusions
    • 2015-2016
    • 2016-2017
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 49 m²
    • Pool View
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Living area
    • Desk/Working area
    • Balcony
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Central air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service
    • Telephone
    • LUXURY COLLECTION inclusions
  • Superior Ocean Front Suite

    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 64 m²
    • Oceanfront
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Living area
    • Desk/Working area
    • Balcony
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Central air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service
    • Telephone
    • Location (near the beach and pool area)
  • Superior Ocean Front Suite Luxury Collection

    Part of
    Inclusions
    • 2015-2016
    • 2016-2017
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 64 m²
    • Oceanfront
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Living area
    • Desk/Working area
    • Balcony
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Central air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service
    • Telephone
    • LUXURY COLLECTION inclusions
    • Location (near the beach and pool area)
Sports / Activities

Sports

  • Archery
  • Basketball
  • Golf course on site ($)
  • Jetski ($)
  • Kayaking
  • Motorized water sports ($)
  • Non-motorized water sports
  • Sailing
  • Snorkeling
  • Tennis
    • Night Tennis
    • Tennis Pro ($)
  • Volleyball
  • Waterpolo
  • Windsurfing

Activities

  • Aerobics
  • Aquafitness
  • Banana boat ($)
  • Dance lessons
  • Darts
  • Fitness center
  • Games room
  • Introduction to scuba diving in pool
  • Jacuzzi
  • Parasailing ($)
  • Petanque
  • Pilates
  • Ping-pong
  • Pool tables
  • Riffle shooting
  • Scuba Diving ($)
  • Spanish lessons
  • Yoga
Internet

WiFi available in :

    • Lobby
    • Pool
    • Room

Internet for Business

Luxury Collection
The Crème de la Crème of Sun Holidays

Enter the sumptuous world of lavish holidays by staying at one of the five-star resorts in our Luxury Collection. Blending fine cuisine, deluxe spas and exclusive privileges, these havens of relaxation and pure bliss treat you like a star… minus the paparazzi!

BENEFITS EXCLUSIVE TO TRANSAT
Free access to the VIP LOUNGE at airports **
Upgrade to OPTION PLUS on Air Transat. For information onOption Plus, visit Travel Information
Private ROUNDTRIP TRANSFERS

YOU’LL ALSO ENJOY…
Free WiFi in the room and public spaces*
Unlimited à la carte gourmet dining ** 
Access to spa facilities
Concierge or butler service
Waiter service at the pool and beach
Unlimited premium brand drinks
24-hour room service
Beach towels, bathrobes and slippers in the room upon arrival
Coffee maker with local coffee
Bottle of sparkling wine and fruit platter in the room upon arrival

* Some restrictions may apply in Cuba.
** Where available.

May be available with some room categories, according to the property
Restaurants / Bars
  • This information is for informational purposes only and can change depending of the occupancy and season.
    • Disco
  • Restaurant(s)
    • Bella Vista
      Image bar
      • Minimum age : 18 years old
      • Breakfast : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Air conditioning
      • Evening dress code: Casual
    • Venecia
      Image bar
      • Minimum age : 18 years old
      • Dinner : À la Carte Italian
      • Reservation required
      • Air conditioning
      • Evening dress code: Formal
    • Haiku
      Image bar
      • Minimum age : 18 years old
      • Dinner : À la Carte Japanese
      • Reservation required
      • Air conditioning
      • Evening dress code: Formal
    • L'Atelier
      Image bar
      • Minimum age : 18 years old
      • Dinner : À la Carte Gourmet
      • Reservation required
      • Air conditioning
      • Evening dress code: Formal
    • Toni's
      Image bar
      • Minimum age : 18 years old
      • Dinner : À la Carte Meat & Seafood
      • Reservation required
      • Air conditioning
      • Evening dress code: Formal
    • La Brisa
      Image bar
      • Minimum age : 18 years old
      • Lunch : Buffet Restaurant
      • Dinner : À la Carte Mexican
      • Reservation required
      • Air conditioning
  • Bar(s)
    • El Mirador
      Image bar
      • Location : Lobby
      • Opening time : 00:00
      • Closing time : 00:00
      • Local drinks
      • International drinks
    • La Sirenita
      Image bar
      • Location : Pool
      • Opening time : 09:00
      • Closing time : 19:00
      • Local drinks
      • International drinks
    • El Robusto
      Image bar
      • Cigar lounge
      • Opening time : 18:00
      • Closing time : 01:00
      • Local drinks
      • International drinks
    • Coliseo
      Image bar
      • Location : Theatre
      • Opening time : 18:00
      • Closing time : 01:00
      • Local drinks
      • International drinks
    • Galaxy
      Image bar
      • Disco
      • Opening time : 23:00
      • Closing time : 03:00
      • Local drinks
      • International drinks
    • Rhapsody
      Image bar
      • Sports Bar
      • Opening time : 18:00
      • Closing time : 01:00
      • Local drinks
      • International drinks
Golf 1
  • There’s nothing like a good game of golf to get you in the vacation spirit, so here's some information on nearby golf course(s) offering advantageous rates locally ($).

    This information is for informational purposes only and is subject to change.

Playa Paraiso Golf Club

Designed by P.B. Dye
Carretera Chetumal-Cancun Km.309
9848772847
9848772810
golfparaiso@iberostar.com.mx
  • Golf Course near the property
  • 18 holes
  • Driving range ($)
  • Lockers ($)
  • Par 72
  • Black (men) slope 136 / 6701 yards - Blue (men) slope 130 / 6189 yards - White (men) slope 135 / 5670 yards - Red (women) slope 120 / 4680 yards
  • Golf cart included
  • Pre-reserved tee times available
  • Formal dress code
  • Putting green
  • Teaching pro ($)
  • Club house ($)
  • Mandatory golf cart
  • Pro shop ($)
  • Chipping green
Golf package included
  • 2 FREE rounds/person/week (based on availability, reservations required, golf cart and transportation included)
Golf package included
  • Transportation to and from golf course included
  • 2 FREE rounds/person/week
  • Golf cart included
  • Package available from November 1, 2015 to October 31, 2017
Scuba Diving

Services ($)

  • Introduction to scuba diving in pool
  • Scuba diving centre on site
  • PADI certification
Spa

Services ($)

  • Body Treatments
  • Hamman
  • Jacuzzi
  • Massage
  • Special Therapies
Wedding / Honeymoon

Wedding package ($)

Honeymoon package ($)

Eco-responsible

Green Globe

Green Globe is a stringent international certification program for the travel and tourism industry that incorporates sustainability principles.
Ratings
00000 5062 Review(s)
TripAdvisor rating
00000
TripAdvisor rating : Last 3 reviews

All Time FAVORITE places to stay!!! 00000 July 25, 2016

  • This is honestly one of mine and my husbands "all time favorite places to stay". We have actually been 9 times we love it so much. The people here are so incredibly nice and accommodating. The rooms...
  • KimmyD13100

Execeptionaly Grand Experience 00000 July 25, 2016

  • Out of the 16 years we have been going to resorts in the Caribbean this by far was the nicest property with the best service we have encountered anywhere. We stayed from July 16th to July 23rd. Key...
  • Paco-Popo

Stunning Property 00000 July 25, 2016

  • What a beautiful place! Food was fabulous! Top shelf drinks. A little lacking in the activities. The music is piped in throughout the complex- it was elevator music! The Iberostar next door...
  • firetwin
Transat rating 88888

Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.