The IBEROSTAR Paraiso Maya Hotel in Riviera Maya is directly on the beach, approximately 17 km from Playa del Carmen and 25 km from the Cancun airport.
Hotel details
Important information
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  • Note that the flight may land at an airport other than the one associated to your destination. Be sure to review this information at the time of booking.

Mandatory Information: Service cancelled (room categories)

  • November 24, 2015:

    Service not offered: Junior Suite Priority Location and Superior Junior Suite Priority Location
    As of: December 23, 2015

    We apologize in advance for any inconvenience this situation may cause you during your stay.

Brochure Erratum(s)

  •  Please take note of the following change in our 2015-2016 brochure.
     
    December 8, 2015:
    There is no more limit device/room/stay, for WiFi.
About your Hotel

Hotel Location

  • Approximately 25 km from Cancun International Airport
  • Beachfront
  • Close to an attraction/town/historical site
  • Area: Playa Paraiso

Hotel Description

  • 434 rooms
  • 5 building(s) of 3 storey(s)

Services

  • Parking available at the hotel
  • 6 pool(s)
  • 8 restaurant(s)
  • 7 bar(s)
  • 24h drinks
  • 24h snacks
  • Disco
  • Fitness center
  • Playground
  • Evening entertainment
  • Live music
  • Convenience Store ($)
  • Spa ($)
  • Doctor on site ($)
  • Laundry services ($)
  • 3 tennis court(s)
  • Accessible for people with restricted mobility
  • Water park
  • WiFi available in :
    • Lobby
    • Room
  • Currency exchange ($)
  • ATM ($)
  • Check-in time : 3:00 PM
  • Check-out time : 12:00 PM
  • Shopping centre ($)
  • Scuba diving ($)
  • Babysitting ($)
  • Golf Course on site ($)
  • Jewellery store ($)
  • Gift shop ($)
  • Photo shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Convention centre ($)
  • Beauty salon ($)
  • Car Rental ($)

Beach

  • Beach Club on site
  • Lounge chairs
  • Palapas

Hotel Contact Information

    IBEROSTAR Paraiso Maya 4.5*

  • 309, Playa Paraiso, Carretera Federal Km 77710 Playacar, Quintana Roo Mexico
  • Tel.: 9848772800
  • Fax : 9848772850
  • Email : rplindo.maya@iberostar.com.mx
Inclusions

For travel between November 1, 2015 and October 31, 2016

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited, reservations required)
  • Concierge service
  • Daily activities program
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Gala dinner (Dec. 24 & 31)
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Room service (24-hour)
  • Spa (access to the spa wet areas)
  • WiFi
  • Buffet breakfast, lunch and dinner
  • Daily
  • Beverages and snacks (24-hour)
  • 5 accessible pool(s) at the property
  • 7 accessible bar(s) at the property
  • 8 accessible restaurant(s) at the property
  • Access to all services and facilities at the Iberostar Paraiso Lindo, Iberostar Paraiso Beach, Iberostar Paraiso del Mar, Iberostar Tucan, Iberostar Quetzal, Iberostar Cozumel & Iberostar Cancun (8am-6pm) - transportation not included.
  • Service of a representative at destination
  • Honeymoon package
FAMILY COLLECTION INCLUSIONS *:
  • Children's entertainment and water park (ages 6 to 12)
  • Equipment for kids
  • Kids' Club (ages 4 to 12) and Teens Club (ages 13 to 17)
  • Free seat selection for kids (some restrictions may apply, as per compagny policy) restrictions apply
  • Dedicated family check-in at airport counter (package only) (available at main Canadian airports)
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only)
  • Babysitting service ($)
  • Part of: little fish
* Included with "Junior Suite" only
HONEYMOON PACKAGE INCLUSIONS :

Hotel only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited, reservations required)
  • Concierge service
  • Daily activities program
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Gala dinner (Dec. 24 & 31)
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Room service (24-hour)
  • Spa (access to the spa wet areas)
  • WiFi
  • Buffet breakfast, lunch and dinner
  • Daily
  • Beverages and snacks (24-hour)
  • 5 accessible pool(s) at the property
  • 7 accessible bar(s) at the property
  • 8 accessible restaurant(s) at the property
  • Access to all services and facilities at the Iberostar Paraiso Lindo, Iberostar Paraiso Beach, Iberostar Paraiso del Mar, Iberostar Tucan, Iberostar Quetzal, Iberostar Cozumel & Iberostar Cancun (8am-6pm) - transportation not included.
  • Service of a representative at destination
  • Honeymoon package
FAMILY COLLECTION INCLUSIONS *:
  • Children's entertainment and water park (ages 6 to 12)
  • Equipment for kids
  • Kids' Club (ages 4 to 12) and Teens Club (ages 13 to 17)
  • Free seat selection for kids (some restrictions may apply, as per compagny policy) restrictions apply
  • Dedicated family check-in at airport counter (package only) (available at main Canadian airports)
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only)
  • Babysitting service ($)
  • Part of: little fish
* Included with "Junior Suite" only
HONEYMOON PACKAGE INCLUSIONS :

For travel between November 1, 2016 and October 31, 2017

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited, reservations required)
  • Concierge service
  • Daily activities program
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Gala dinner on Dec. 24 & 31
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Room service 24-hour
  • Spa (access to the spa wet areas)
  • WiFi
  • Buffet breakfast, lunch and dinner
  • Daily
  • Beverages and snacks 24-hour
  • 5 accessible pool(s) at the property
  • 7 accessible bar(s) at the property
  • 8 accessible restaurant(s) at the property
  • Access to all services and facilities of all the IBEROSTAR resorts in Riviera Maya and Cancun (8 am - 6 pm), transportation not included.
  • Service of a representative at destination
  • Honeymoon package
FAMILY COLLECTION INCLUSIONS *:
  • Children's entertainment and water park (ages 6 to 12)
  • Equipment for kids
  • Kids' Club (ages 4 to 12) and Teen Club (ages 13 to 17)
  • Free seat selection for kids some restrictions may apply, as per company policy
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only)
  • Babysitting service ($)
  • Part of: Little fish
* Included with "Junior Suite" only
HONEYMOON PACKAGE INCLUSIONS :

Hotel only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited, reservations required)
  • Concierge service
  • Daily activities program
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Gala dinner on Dec. 24 & 31
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Room service 24-hour
  • Spa (access to the spa wet areas)
  • WiFi
  • Buffet breakfast, lunch and dinner
  • Daily
  • Beverages and snacks 24-hour
  • 5 accessible pool(s) at the property
  • 7 accessible bar(s) at the property
  • 8 accessible restaurant(s) at the property
  • Access to all services and facilities of all the IBEROSTAR resorts in Riviera Maya and Cancun (8 am - 6 pm), transportation not included.
  • Service of a representative at destination
  • Honeymoon package
FAMILY COLLECTION INCLUSIONS *:
  • Children's entertainment and water park (ages 6 to 12)
  • Equipment for kids
  • Kids' Club (ages 4 to 12) and Teen Club (ages 13 to 17)
  • Free seat selection for kids some restrictions may apply, as per company policy
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only)
  • Babysitting service ($)
  • Part of: Little fish
* Included with "Junior Suite" only
HONEYMOON PACKAGE INCLUSIONS :
Rooms
  • For your comfort, each room offers :
  • Junior Suite

    Part of
    Inclusions
    • 2015-2016
    • 2016-2017
    • Mini-bar
    • In-room safe
    • Cable TV
    • 110/120 volts
    • Size of the room : 53 m²
    • Garden View
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed and 1 sofa or 2 double beds and 1 sofa
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Central air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • FAMILY COLLECTION inclusions
    • WiFi
  • Superior Junior Suite

    • Mini-bar
    • In-room safe
    • Cable TV
    • 110/120 volts
    • Size of the room : 69 m²
    • Garden View
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • 1 sofa bed in the living area
    • Crib (on request)
    • Desk/Working area
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Central air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • WiFi
  • Family Junior Suite

    • Mini-bar
    • In-room safe
    • Cable TV
    • 110/120 volts
    • Size of the room : 115 m²
    • Garden View
    • Up to 6 people :
      • Maximum 4 adults
      • Maximum 2 children
    • Non-smoking room
    • Bedroom with closed door
    • 1 king-size bed (1st room)
    • 2 double beds (2nd room)
    • 1 sofa bed in the living area
    • Crib (on request)
    • Desk/Working area
    • Connecting room available on request
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Central air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Microwave
    • Room service
    • Telephone
    • WiFi
  • Family Superior Junior Suite

    • Mini-bar
    • In-room safe
    • Cable TV
    • 110/120 volts
    • Size of the room : 124 m²
    • Garden View
    • Up to 6 people :
      • Maximum 4 adults
      • Maximum 2 children
    • Non-smoking room
    • Bedroom with closed door
    • 1 king-size bed (1st room)
    • 2 double beds (2nd room)
    • 1 sofa bed in the living area
    • Crib (on request)
    • Desk/Working area
    • Connecting room available on request
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Central air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Microwave
    • Room service
    • Telephone
    • WiFi
  • Pool View Junior Suite

    • Mini-bar
    • In-room safe
    • Cable TV
    • 110/120 volts
    • Size of the room : 53 m²
    • Pool View
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed and 1 sofa or 2 double beds and 1 sofa
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Central air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • Beach towels in room
    • Location (near the beach and pool area)
  • Presidential Junior Suite

    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 62 m²
    • Partial Ocean View
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • Non-smoking room
    • 2 double beds
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Whirlpool on balcony
    • Central air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Kitchenette
    • Room service
    • Telephone
    • Beach towels in room
    • Mini-bar stocked daily with premium liquors, international and domestic beer, soft drinks and bottled water.
    • Turn-down service
    • Early check-in and late check-out (subject to availability)
    • Aromatherapy (once/stay)
  • Presidential Suite

    • Mini-bar
    • In-room safe
    • Cable TV
    • 110/120 volts
    • Size of the room : 295 m²
    • Oceanfront
    • Up to 2 people :
      • Maximum 2 adults
    • Non-smoking room
    • Bedroom with closed door
    • 1 king-size bed
    • Closed living room
    • Dining area
    • Desk/Working area
    • Balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Outside whirlpool
    • Central air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Kitchenette
    • Microwave
    • Room service
    • Telephone
    • Beach towels in room
    • Massage (50 minutes per person/stay)
    • Turn-down service
    • WiFi
    • Private
    • Early check-in and late check-out (subject to availability)
Sports / Activities

Sports

  • Archery
  • Golf course on site ($)
  • Kayaking
  • Motorized water sports ($)
  • Non-motorized water sports
  • Snorkeling
  • Volleyball
  • Waterpolo
  • Tennis
    • 3 tennis court(s)
    • Night Tennis
    • Tennis Pro ($)
  • Windsurfing

Activities

  • Aerobics
  • Aquafitness
  • Catamaran
  • Dance lessons
  • Darts
  • Fitness center
  • Games room
  • Horseback riding nearby ($)
  • Jacuzzi
  • Mini-golf
  • Parasailing ($)
  • Petanque
  • Pilates
  • Ping-pong
  • Pool tables
  • Riffle shooting
  • Scuba Diving ($)
  • Yoga
Internet

WiFi available in :

    • Lobby
    • Room
Family Collection
Fun for Kids and Kids at Heart

When we think of our fondest childhood memories, family holidays immediately spring to mind. We know how precious these moments are, and that is why we have compiled our Family Collection, designed to help you plan the perfect family getaway in the sun.

WHO ARE YOU TRAVELLING WITH?

CHILDREN UP TO AGE 3
FOR THE LITTLE ONES
With babies and kids’ clubs, mini-shows and wading pools, these hotels have thought of your little ones so you can maximize your fun!

CHILDREN AGED 4 TO 11
LITTLE FISH
Like fish in the sea, your kids will make a splash all day long in these hotels boasting water games, aqua parks, pools with slides and fun-filled kids’ clubs.

TEENS AGED 12 TO 16
COOL FOR TEENS
With surf simulators to ride the waves, game rooms to hang out in and discos to dance to their favourite tunes, your teens will never run out of things to do!

SWIM FANS
WAVES OF FUN
These hotels boast water parks and surf simulators, for hours of aqua fun for the whole family!

JUST YOU AND THE KIDS
SINGLE PARENTS
Moms or dads travelling alone with children under 13 can benefit from reduced rates at these hotels or even free stays for kids.

3 OR MORE KIDS
BIG FUN FOR BIG FAMILIES
Families of 5 or more can benefit from adjoining or larger rooms so they can enjoy quality time together, in total comfort.

GRANDPA AND GRANDMA TOO!
MULTI-GENERATIONAL VACATIONS
Luxurious suites of exceptional comfort and a myriad of services at your fingertips to unite all the generations of your tight-knit family.

To find out if this hotel meets the needs of your family, please refer to "Family Collection" Inclusions in the "Inclusions" section.  
May be available with some room categories, according to the property
Restaurants / Bars
  • This information is for informational purposes only and can change depending of the occupancy and season.
    • 24h snacks
    • 24h drinks
    • Disco
  • Restaurant(s)
    • La Pagoda
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Evening dress code: Casual
      • High chairs available
    • La Marina
      Image bar
      • Breakfast : Buffet Restaurant
      • Dinner : À la Carte Seafood
      • Reservation required
      • Air conditioning
      • Evening dress code: Formal
      • High chairs available
    • El Rancho
      Image bar
      • Dinner : À la Carte Steakhouse
      • Reservation required
      • Air conditioning
      • Evening dress code: Formal
      • High chairs available
    • La Geisha
      Image bar
      • Dinner : À la Carte Japanese
      • Reservation required
      • Air conditioning
      • Evening dress code: Formal
      • High chairs available
    • L'Etoile
      Image bar
      • Minimum age : 12 years old
      • Dinner : À la Carte Gourmet
      • Reservation required
      • Air conditioning
      • Evening dress code: Formal
    • El Tapatio
      Image bar
      • Dinner : À la Carte Mexican
      • Reservation required
      • Air conditioning
      • Evening dress code: Formal
      • High chairs available
    • El Fogón
      Image bar
      • Breakfast : Snack Bar
      • Lunch : Snack Bar
      • Evening dress code: Casual
      • High chairs available
    • Star Café
      Image bar
      • Lunch : Coffee shop & desserts
    • Jambalaya
      Image bar
      • Dinner : À la Carte Cajun-Creole
      • Reservation required
      • Evening dress code: Formal
      • High chairs available
    • Gourmet El Museo
      Image bar
      • Minimum age : 12 years old
      • Dinner : À la Carte Gourmet
      • Reservation required
      • Evening dress code: Formal
  • Bar(s)
    • Kukulcan
      Image bar
      • Location : Lobby
      • Opening time : 09:00
      • Closing time : 01:00
      • Local drinks
      • International drinks
    • Music Hall
      Image bar
      • Location : Theatre
      • Opening time : 17:00
      • Closing time : 00:00
      • Local drinks
      • International drinks
    • Las Olas
      Image bar
      • Location : Pool
      • Opening time : 10:00
      • Closing time : 18:00
      • Local drinks
      • International drinks
    • Las Rocas
      Image bar
      • Location : Swim-up
      • Opening time : 10:00
      • Closing time : 18:00
      • Local drinks
      • International drinks
    • El Buen Puro
      Image bar
      • Cigar lounge
      • Opening time : 17:00
      • Closing time : 01:00
      • Local drinks
      • International drinks
    • Chiringo
      Image bar
      • Location : Beach
      • Opening time : 10:00
      • Closing time : 17:30
      • Local drinks
      • International drinks
    • Galaxy
      Image bar
      • Disco
      • Opening time : 23:00
      • Closing time : 03:00
      • Local drinks
      • International drinks
Kids
  • Kids' Club (ages 4 to 12)
  • Playground
  • Water park
  • Babysitting ($)
  • High chair available at the restaurants

Notes

Lazy river
Wave pool
Baby Kitchen (10USD per day)
Kid's corner (4-12 years old) : Supervised kids playground, from 6pm to 10:30pm.
Golf 1
  • There’s nothing like a good game of golf to get you in the vacation spirit, so here's some information on nearby golf course(s) offering advantageous rates locally ($).

    This information is for informational purposes only and is subject to change.

Playa Paraiso Golf Club

Designed by P.B. Dye
Carretera Chetumal-Cancun Km.309
9848772847
9848772810
golfparaiso@iberostar.com.mx
  • Golf Course near the property
  • 18 holes
  • Driving range ($)
  • Lockers ($)
  • Par 72
  • Black (men) slope 136 / 6701 yards - Blue (men) slope 130 / 6189 yards - White (men) slope 135 / 5670 yards - Red (women) slope 120 / 4680 yards
  • Golf cart included
  • Pre-reserved tee times available
  • Formal dress code
  • Putting green
  • Teaching pro ($)
  • Club house ($)
  • Mandatory golf cart
  • Pro shop ($)
  • Chipping green
Scuba Diving

Services ($)

  • Scuba diving centre on site
  • PADI certification
Spa

Services ($)

  • Body Treatments
  • Hamman
  • Jacuzzi
  • Massage
  • Turkish bath
Wedding / Honeymoon

Free honeymoon package

  • Free honeymoon package
    To be eligible for the honeymoon package,  must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.

Eco-responsible

Green Globe

Green Globe is a stringent international certification program for the travel and tourism industry that incorporates sustainability principles.
Special offers
  • 2 children under 13 stay and eat free (2015-2016)

  • 1 child under 13 stays and eats free (2016-2017)

  • 2 children under 13 stay and eat free (2016-2017)

Ratings
0000) 4202 Review(s)
TripAdvisor rating
0000)
TripAdvisor rating : Last 3 reviews

Girlfriends Getaway 0000¼ July 25, 2016

  • This resort is beautiful. The staff is super friendly and accommodating. The food is amazing except for the Japanese restaurant. It was over cooked. The rooms are huge. You have entry hall with a...
  • 393diannar

Honeymoon trip 00000 July 25, 2016

  • We went to the Iberostar Paraiso Maya for our honeymoon in 2007, after a positive experience with Iberostar in the Dominican Republic. The hotel is huge! As guests of the Paraiso Maya, you can use...
  • micha_lp550

First time visit 000¼¼ July 25, 2016

  • This was our first trip to an all-inclusive resort after taking several cruises. We weren't sure how the resort would measure up. The resort is nicely maintained and the rooms are large. However...
  • 4498Shelly
Transat rating 8888*

Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.