The IBEROSTAR Quetzal Hotel in Riviera Maya is on stunning Playacar Beach, minutes from Playa del Carmen, approximately 60 km from the Cancun airport.
Hotel details
Important information
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  • Note that the flight may land at an airport other than the one associated to your destination. Be sure to review this information at the time of booking.

Mandatory Information: Room category name change

  • November 27, 2015:

    Please take note the "Priority Location Room" category is now called "Superior Room".

Brochure Erratum(s)

  • Please take note of the following changes in our 2015-2016 brochure.

    January 22, 2016:
    In the KIDS Promotion section, we should read: Children under 3 stay and eat free.

    December 8, 2015:
    The WiFi is now free in the entire complex.
About your Hotel

Hotel Location

  • Approximately 60 km from Cancun International Airport
  • Beachfront
  • Close to an attraction/town/historical site
  • Area: Playacar Beach

Hotel Description

  • 350 rooms
  • 10 building(s) of 3 storey(s)

Services

  • Parking available at the hotel
  • 3 pool(s)
  • 7 restaurant(s)
  • 7 bar(s)
  • 24h drinks
  • 24h snacks
  • Fitness center
  • Playground
  • Evening entertainment
  • Live music
  • Convenience Store ($)
  • Spa ($)
  • Doctor on site ($)
  • Laundry services ($)
  • Accessible for people with restricted mobility
  • Currency exchange ($)
  • WiFi available in :
    • The entire complex
  • ATM ($)
  • Check-in time : 3:00 PM
  • Check-out time : 12:00 PM
  • Scuba diving ($)
  • Babysitting ($)
  • Golf course nearby ($)
  • Jewellery store ($)
  • Gift shop ($)
  • Photo shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Convention centre ($)
  • Beauty salon ($)
  • Car Rental ($)

Beach

  • Beach Club on site
  • Lounge chairs
  • Palapas
  • Bali Beds

Hotel Contact Information

    IBEROSTAR Quetzal 4*

  • Av Xaman-Ha. Lote hotelero Nro 2 Fraccionamiento Playacar Playa del Carmen, Quintana Roo Mexico
  • Tel.: 9848772000
  • Fax : 9848730424
  • Email : rrpptucque@iberostar.com.mx
Inclusions

For travel between November 1, 2015 and October 31, 2016

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners 3/week or 5/two weeks (reservations required)
  • Daily activities program
  • Daily sports
  • Gala dinner on Dec. 24 and 31
  • Introduction to scuba diving in pool once/stay
  • Live music
  • Mini-bar restocked every two days (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Room service from 11 am to 11 pm
  • Selected international drinks (unlimited, house wine included)
  • WiFi
  • Buffet breakfast, lunch and dinner
  • Beverages and snacks 24-hour
  • Access to all services and facilities at Iberostar Paraiso Beach, Iberostar Paraiso del Mar and Iberostar Cozumel (8am-6pm) transportation not included.
  • Service of a representative at destination
  • Honeymoon package
HONEYMOON PACKAGE INCLUSIONS :

Hotel only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners 3/week or 5/two weeks (reservations required)
  • Daily activities program
  • Daily sports
  • Gala dinner on Dec. 24 and 31
  • Introduction to scuba diving in pool once/stay
  • Live music
  • Mini-bar restocked every two days (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Room service from 11 am to 11 pm
  • Selected international drinks (unlimited, house wine included)
  • WiFi
  • Buffet breakfast, lunch and dinner
  • Beverages and snacks 24-hour
  • Access to all services and facilities at Iberostar Paraiso Beach, Iberostar Paraiso del Mar and Iberostar Cozumel (8am-6pm) transportation not included.
  • Service of a representative at destination
  • Honeymoon package
HONEYMOON PACKAGE INCLUSIONS :

For travel between November 1, 2016 and October 31, 2017

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners 3/week or 5/2 weeks (reservations required)
  • Daily activities program
  • Daily sports
  • Gala dinner on Dec. 24 and 31
  • Introduction to scuba diving in pool once/stay
  • Live music
  • Mini-bar restocked every two days (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Room service from 11 am to 11 pm
  • Selected international drinks (unlimited, house wine included)
  • WiFi
  • Buffet breakfast, lunch and dinner
  • Beverages and snacks 24-hour
  • Access to all services and facilities at IBEROSTAR Paraiso Beach, IBEROSTAR Paraiso del Mar and IBEROSTAR Cozumel from 8 am to 6 pm (transportation not included)
  • Service of a representative at destination
  • Honeymoon package
HONEYMOON PACKAGE INCLUSIONS :

Hotel only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners 3/week or 5/2 weeks (reservations required)
  • Daily activities program
  • Daily sports
  • Gala dinner on Dec. 24 and 31
  • Introduction to scuba diving in pool once/stay
  • Live music
  • Mini-bar restocked every two days (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Room service from 11 am to 11 pm
  • Selected international drinks (unlimited, house wine included)
  • WiFi
  • Buffet breakfast, lunch and dinner
  • Beverages and snacks 24-hour
  • Access to all services and facilities at IBEROSTAR Paraiso Beach, IBEROSTAR Paraiso del Mar and IBEROSTAR Cozumel from 8 am to 6 pm (transportation not included)
  • Service of a representative at destination
  • Honeymoon package
HONEYMOON PACKAGE INCLUSIONS :
Rooms
  • For your comfort, each room offers :
  • Room

    • Mini-bar
    • In-room safe
    • Cable TV
    • 110/120 volts
    • Size of the room : 35 m²
    • Garden View
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Central air-conditioning
    • Ceiling fan
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • WiFi
  • Ocean Front Junior Suite

    • Mini-bar
    • In-room safe
    • Cable TV
    • 110/120 volts
    • Size of the room : 39 m²
    • Oceanfront
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed and 1 sofa or 2 double beds and 1 sofa
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Central air-conditioning
    • Ceiling fan
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • WiFi
  • Superior Room

    • Mini-bar
    • In-room safe
    • Cable TV
    • 110/120 volts
    • Size of the room : 35 m²
    • Garden View
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Central air-conditioning
    • Ceiling fan
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • Spa (access to the spa wet areas)
    • WiFi
    • Location (near the beach and pool area)
  • Junior Suite

    • Mini-bar
    • In-room safe
    • Cable TV
    • 110/120 volts
    • Size of the room : 39 m²
    • Garden View
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Central air-conditioning
    • Ceiling fan
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • Spa (access to the spa wet areas)
    • WiFi
  • Family Room

    • Mini-bar
    • In-room safe
    • Cable TV
    • 110/120 volts
    • Size of the room : 70 m²
    • Garden View
    • Up to 6 people :
      • Maximum 6 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed (1st room)
    • 2 double beds (2nd room)
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Central air-conditioning
    • Ceiling fan
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Microwave
    • Room service
    • Telephone
    • WiFi
Sports / Activities

Sports

  • Archery
  • Basketball
  • Golf course nearby ($)
  • Kayaking
  • Motorized water sports ($)
  • Non-motorized water sports
  • Sailing
  • Soccer
  • Tennis
    • Night Tennis ($)
    • Tennis Pro ($)
  • Volleyball
  • Waterpolo
  • Windsurfing

Activities

  • Aerobics
  • Aquafitness
  • Catamaran
  • Dance lessons
  • Darts
  • Fitness center
  • Introduction to scuba diving in pool
  • Jacuzzi
  • Petanque
  • Pilates
  • Ping-pong
  • Pool tables
  • Riffle shooting
  • Scuba Diving ($)
  • Yoga
Internet

WiFi available in :

    • The entire complex
Restaurants / Bars
  • This information is for informational purposes only and can change depending of the occupancy and season.
    • 24h snacks
    • 24h drinks
  • Restaurant(s)
    • Tulum
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Evening dress code: Casual
      • High chairs available
    • Cozumel
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Evening dress code: Casual
      • High chairs available
    • Bonsai
      Image bar
      • Dinner : À la Carte Japanese
      • Reservation required
      • Air conditioning
      • Evening dress code: Semi-formal
      • High chairs available
    • Uxmal
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : À la Carte Steakhouse
      • Reservation required
      • Evening dress code: Semi-formal
      • High chairs available
    • Marenostrum
      Image bar
      • Dinner : À la Carte Mediterranean
      • Reservation required
      • Air conditioning
      • Evening dress code: Semi-formal
      • High chairs available
    • La Gondola
      Image bar
      • Dinner : À la Carte Italian
      • Reservation required
      • Air conditioning
      • Evening dress code: Semi-formal
      • High chairs available
    • La Hacienda
      Image bar
      • Dinner : À la Carte Mexican
      • Reservation required
      • Air conditioning
      • Evening dress code: Semi-formal
      • High chairs available
  • Bar(s)
    • La Cascada
      Image bar
      • Location : Swim-up
      • Opening time : 10:00
      • Closing time : 18:00
      • Local drinks
      • International drinks
    • La Plaza
      Image bar
      • Location : Theatre
      • Opening time : 17:00
      • Closing time : 00:00
      • Local drinks
      • International drinks
    • El Kiosko
      Image bar
      • Location : Beach
      • Opening time : 10:00
      • Closing time : 19:00
      • Local drinks
      • International drinks
    • El Paso
      Image bar
      • Location : Lobby
      • Opening time : 08:00
      • Closing time : 01:00
      • Local drinks
      • International drinks
    • Tikal
      Image bar
      • Location : Lobby
      • Opening time : 08:00
      • Closing time : 01:00
      • Local drinks
      • International drinks
    • La Máscara
      Image bar
      • Sports Bar
      • Opening time : 17:00
      • Closing time : 01:00
      • Local drinks
    • Palapa Uxmal
      Image bar
      • Location : Beach
      • Opening time : 07:00
      • Closing time : 18:00
      • Local drinks
Kids
  • Kids' Club (ages 4 to 12)
  • 1 kids pool(s)
  • Playground
  • Babysitting ($)
  • High chair available at the restaurants
Golf 1
  • There’s nothing like a good game of golf to get you in the vacation spirit, so here's some information on nearby golf course(s) offering advantageous rates locally ($).

    This information is for informational purposes only and is subject to change.

Playa Paraiso Golf Club

Designed by P.B. Dye
Carretera Chetumal-Cancun Km.309
9848772847
9848772810
golfparaiso@iberostar.com.mx
  • Golf Course near the property
  • 18 holes
  • Driving range ($)
  • Lockers ($)
  • Par 72
  • Black (men) slope 136 / 6701 yards - Blue (men) slope 130 / 6189 yards - White (men) slope 135 / 5670 yards - Red (women) slope 120 / 4680 yards
  • Golf cart included
  • Pre-reserved tee times available
  • Formal dress code
  • Putting green
  • Teaching pro ($)
  • Club house ($)
  • Mandatory golf cart
  • Pro shop ($)
  • Chipping green
Scuba Diving

Services ($)

  • Introduction to scuba diving in pool
  • Scuba diving centre on site
  • PADI certification
Spa

Services ($)

  • Body Treatments
  • Jacuzzi
  • Massage
  • Sauna
  • Turkish bath
Wedding / Honeymoon

Free honeymoon package

  • Free honeymoon package
    To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.

Wedding package ($)

Eco-responsible

Green Globe

Green Globe is a stringent international certification program for the travel and tourism industry that incorporates sustainability principles.
Special offers
  • Children 0-2 years stay free (2015-2016)

  • Children 0-2 years stay free (2016-2017)

Ratings
0000) 3916 Review(s)
TripAdvisor rating
0000)
TripAdvisor rating : Last 3 reviews

Lovely resort 00000 July 26, 2016

  • The room Our hotel room had two queen beds and a sofa that could have slept a child, so easily big enough for a family of 5 even though there were just two of us. Plenty of storage space and a safe...
  • Jan C

Great family vacation spot 0000¼ July 25, 2016

  • The staff at this hotel were extremely friendly and professional. The hotel itself is very clean especially the bathrooms. The beach is gorgeous and the pools very well maintained. Only thing is the...
  • 463shirleym

Exceptional vacation 00000 July 25, 2016

  • Everything was amazing. Great services and facilities . Just wonderful. Pure magic!we loved the animals! Great restaurants! Well deserved and money well spent. Ideal for families. Would love to...
  • sofiak994
Transat rating 8888²

Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.