The Occidental Xcaret Hotel in Riviera Maya is adjacent to the Xcaret ecological park, approximately 13 km from Playa del Carmen and 67 km from the Cancun airport.
Hotel details
Important information
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Important Information: Renovations

  • April 22, 2016:
     
    Renovations in the hotel are expected or in process.
     
    Dates: May 15 to November 30, 2016
    Where: The renovations are expected for the following areas: front desk, rooms in regular and Royal Club sections, convention center, sports bar, the buffet restaurant & the lobby bar.
    From: 9 am to 6 pm
    Substitution: The renovations will be done gradually and for this reason the services offered will not be affected. 
     
    The hotelier is deploying all possible efforts to minimize the noise and impact of renovations. We apologize in advance for any inconvenience this situation may cause you during your stay.

Important information - hotel name change

  • May 27, 2016:
    Please take note that the hotel name remains Occidental Grand Xcaret until October 31, 2016.
About your Hotel

Hotel Location

  • Approximately 67 km from Cancun International Airport
  • Close to a park/nature reserve
  • Close to an attraction/town/historical site
  • Within walking distance of the beach
  • Area: Xcaret Ecological Park

Hotel Description

  • Transat Exclusive club
  • 757 rooms
  • 15 building(s) of 3 storey(s)
  • Elevator

Services

  • Parking available at the hotel
  • 5 pool(s)
  • 10 restaurant(s)
  • 10 bar(s)
  • Disco
  • Fitness center
  • Internet business center ($)
  • Evening entertainment
  • Live music
  • Convenience Store ($)
  • Dolphinarium ($)
  • Spa ($)
  • Doctor on site ($)
  • Laundry services ($)
  • 2 tennis court(s)
  • Accessible for people with restricted mobility
  • WiFi available in :
    • Lobby ($)
    • Room ($)
  • Nurse on site ($)
  • Currency exchange ($)
  • ATM ($)
  • Shuttle service throughout the resort
  • Shuttle service off site ($)
  • Check-in time : 3:00 PM
  • Check-out time : 12:00 PM
  • Shopping centre ($)
  • Scuba diving ($)
  • Babysitting ($)
  • Golf course nearby ($)
  • Jewellery store ($)
  • Gift shop ($)
  • Photo shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Convention centre ($)
  • Beauty salon ($)
  • Car Rental ($)
  • This hotel accepts student groups

Beach

  • Private beach
  • Lounge chairs
  • Palapas

Hotel Contact Information

    Occidental Xcaret 4*

  • Carretera Federal Chetumal - Pto. Juarez Km 282 #307, Solidaridad, Quintana Roo, Mexico
  • Tel.: 9848715400
  • Fax : 9848715406
  • Email : info.xcaret@mx.occidentalhotels.com
Inclusions

For travel between November 1, 2015 and October 31, 2016

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (3/week, reservations required)
  • Disco (drinks included)
  • Evening entertainment
  • Introduction to scuba diving in pool (once/stay)
  • Non-motorized water sports (select)
  • Select international brand drinks
  • Selected international drinks (unlimited)
  • Buffet breakfast, lunch and dinner (daily)
  • Service of a representative at destination
  • Honeymoon package
DISTINCTION COLLECTION INCLUSIONS :
  • Transportation (direct transfers between airport and complex)
  • À la carte dinners (4/week, reservations required)
  • Welcome cocktail upon arrival
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Selected international drinks (unlimited)
  • Safety deposit box (free)
  • Cool Towel upon arrival
  • Bathrobes and slippers in room
  • Beach towels in room
  • Concierge service
PREFERENCE CLUB INCLUSIONS :
  • WiFi (1 hour/person/day at the lobby)
  • Distinct identifcation bracelet
  • Dedicated room location
  • Bottle of tequila in room upon arrival
  • VIP room amenities
  • Spa discount (15%)
  • Separate check-in
ROYAL CLUB INCLUSIONS :
  • Complimentary (complimentary WiFi in Royal Club lobby)
  • Private (check-in and check-out)
  • Concierge service (personal)
  • Room service (7:30 am - 10 pm)
  • Exclusive (exclusive restaurant and preferred seating at à la carte restaurants)
  • Turn-down service
  • Private (private pool within Royal Club area)
  • Exclusive (exclusive Royal Club Restaurant)
UNLIMITED XCARET XPERIENCE INCLUSIONS *:
  • Resort Credit (US $920)
  • Access (unlimited and multi-entrance all day long to Xcaret Park facilities)
  • Exclusive (reserved area at the Gran Tlachco theatre during the 'Xcaret Mexico Expectacular' night show)
* Included with "Deluxe Room Preference Club Unlimited Xcaret Experience", "Junior Suite Preference Club Unlimited Xcaret Experience", "Grand Concierge Deluxe Room Preference Club Unlimited Xcaret Experience", "Grand Romance Deluxe Room Preference Club Unlimited Xcaret Experience", "Royal Club Luxury Room Preference Club Unlimited Xcaret Experience" and "Royal Club Junior Suite Preference Club Unlimited Xcaret Experience" only
HONEYMOON PACKAGE INCLUSIONS :

Hotel only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (3/week, reservations required)
  • Disco (drinks included)
  • Evening entertainment
  • Introduction to scuba diving in pool (once/stay)
  • Non-motorized water sports (select)
  • Select international brand drinks
  • Selected international drinks (unlimited)
  • Buffet breakfast, lunch and dinner (daily)
  • Service of a representative at destination
  • Honeymoon package
DISTINCTION COLLECTION INCLUSIONS :
  • Transportation (direct transfers between airport and complex)
  • À la carte dinners (4/week, reservations required)
  • Welcome cocktail upon arrival
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Selected international drinks (unlimited)
  • Safety deposit box (free)
  • Cool Towel upon arrival
  • Bathrobes and slippers in room
  • Beach towels in room
  • Concierge service
PREFERENCE CLUB INCLUSIONS :
  • WiFi (1 hour/person/day at the lobby)
  • Distinct identifcation bracelet
  • Dedicated room location
  • Bottle of tequila in room upon arrival
  • VIP room amenities
  • Spa discount (15%)
  • Separate check-in
ROYAL CLUB INCLUSIONS :
  • Complimentary (complimentary WiFi in Royal Club lobby)
  • Private (check-in and check-out)
  • Concierge service (personal)
  • Room service (7:30 am - 10 pm)
  • Exclusive (exclusive restaurant and preferred seating at à la carte restaurants)
  • Turn-down service
  • Private (private pool within Royal Club area)
  • Exclusive (exclusive Royal Club Restaurant)
UNLIMITED XCARET XPERIENCE INCLUSIONS *:
  • Resort Credit (US $920)
  • Access (unlimited and multi-entrance all day long to Xcaret Park facilities)
  • Exclusive (reserved area at the Gran Tlachco theatre during the 'Xcaret Mexico Expectacular' night show)
* Included with "Deluxe Room Preference Club Unlimited Xcaret Experience", "Junior Suite Preference Club Unlimited Xcaret Experience", "Grand Concierge Deluxe Room Preference Club Unlimited Xcaret Experience", "Grand Romance Deluxe Room Preference Club Unlimited Xcaret Experience", "Royal Club Luxury Room Preference Club Unlimited Xcaret Experience" and "Royal Club Junior Suite Preference Club Unlimited Xcaret Experience" only
HONEYMOON PACKAGE INCLUSIONS :

For travel between November 1, 2016 and October 31, 2017

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners 3 times per week (reservations required)
  • Disco (drinks included)
  • Evening entertainment
  • Introduction to scuba diving in pool once per stay
  • Non-motorized water sports (select)
  • Select international brand drinks
  • Selected international drinks (unlimited)
  • Buffet breakfast, lunch and dinner daily
  • Service of a representative at destination
  • Honeymoon package
DISTINCTION COLLECTION INCLUSIONS :
  • Direct transfer between the airport and hotel (package only)
  • À la carte dinners (additional guaranteed reservations may apply)
  • Welcome cocktail upon arrival
  • Mini-bar restocked daily
  • Selected international drinks (unlimited)
  • Safety deposit box (free)
  • Cool Towel upon arrival
  • Bathrobes and slippers in room
  • Beach towels in room
PREFERENCE CLUB INCLUSIONS :
  • WiFi at the lobby, 1 hour/person/day
  • Distinct identifcation bracelet
  • À la carte dinners (unlimited, no reservations required)
  • Bottle of tequila in room upon arrival
  • VIP room amenities
  • Fresh fruit plate in room upon arrival
  • Separate check-in
ROYAL CLUB INCLUSIONS :
  • Complimentary WiFi in Royal Club lobby
  • Private check-in and check-out
  • Concierge service (personalized)
  • Room service from 7:30 am to 10 pm
  • Exclusive restaurant and preferred seating at à la carte restaurants
  • Turn-down service
  • Private pool within Royal Club area
  • Exclusive Royal Club Restaurant
UNLIMITED XCARET XPERIENCE INCLUSIONS *:
  • Resort Credit of US $920
  • Access to Xcaret Park facilities (unlimited, multi-entrance all day long)
  • Exclusive reserved area at the Gran Tlachco theatre during the 'Xcaret Mexico Expectacular' night show
* Included with "Deluxe Room Preference Club Unlimited Xcaret Experience", "Junior Suite Preference Club Unlimited Xcaret Experience", "Grand Concierge Deluxe Room Preference Club Unlimited Xcaret Experience", "Grand Romance Deluxe Room Preference Club Unlimited Xcaret Experience", "Royal Club Luxury Room Preference Club Unlimited Xcaret Experience" and "Royal Club Junior Suite Preference Club Unlimited Xcaret Experience" only
HONEYMOON PACKAGE INCLUSIONS :

Hotel only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners 3 times per week (reservations required)
  • Disco (drinks included)
  • Evening entertainment
  • Introduction to scuba diving in pool once per stay
  • Non-motorized water sports (select)
  • Select international brand drinks
  • Selected international drinks (unlimited)
  • Buffet breakfast, lunch and dinner daily
  • Service of a representative at destination
  • Honeymoon package
DISTINCTION COLLECTION INCLUSIONS :
  • Direct transfer between the airport and hotel (package only)
  • À la carte dinners (additional guaranteed reservations may apply)
  • Welcome cocktail upon arrival
  • Mini-bar restocked daily
  • Selected international drinks (unlimited)
  • Safety deposit box (free)
  • Cool Towel upon arrival
  • Bathrobes and slippers in room
  • Beach towels in room
PREFERENCE CLUB INCLUSIONS :
  • WiFi at the lobby, 1 hour/person/day
  • Distinct identifcation bracelet
  • À la carte dinners (unlimited, no reservations required)
  • Bottle of tequila in room upon arrival
  • VIP room amenities
  • Fresh fruit plate in room upon arrival
  • Separate check-in
ROYAL CLUB INCLUSIONS :
  • Complimentary WiFi in Royal Club lobby
  • Private check-in and check-out
  • Concierge service (personalized)
  • Room service from 7:30 am to 10 pm
  • Exclusive restaurant and preferred seating at à la carte restaurants
  • Turn-down service
  • Private pool within Royal Club area
  • Exclusive Royal Club Restaurant
UNLIMITED XCARET XPERIENCE INCLUSIONS *:
  • Resort Credit of US $920
  • Access to Xcaret Park facilities (unlimited, multi-entrance all day long)
  • Exclusive reserved area at the Gran Tlachco theatre during the 'Xcaret Mexico Expectacular' night show
* Included with "Deluxe Room Preference Club Unlimited Xcaret Experience", "Junior Suite Preference Club Unlimited Xcaret Experience", "Grand Concierge Deluxe Room Preference Club Unlimited Xcaret Experience", "Grand Romance Deluxe Room Preference Club Unlimited Xcaret Experience", "Royal Club Luxury Room Preference Club Unlimited Xcaret Experience" and "Royal Club Junior Suite Preference Club Unlimited Xcaret Experience" only
HONEYMOON PACKAGE INCLUSIONS :
Rooms
  • For your comfort, each room offers :
  • Deluxe Room Preference Club

    Part of
    Inclusions
    • 2015-2016
    • 2016-2017
    • PREFERENCE CLUB INCLUSIONS ( 2015-2016)
    • PREFERENCE CLUB INCLUSIONS ( 2016-2017)
    • WiFi ($)
    • Mini-bar
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Run of the house View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Desk/Working area
    • Connecting room available on request (connect to Deluxe room)
    • Balcony
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Hairdryer
    • Iron & ironing board
    • Mini-fridge
    • Telephone
    • DISTINCTION COLLECTION inclusions
    • PREFERENCE CLUB inclusions
    • À la carte dinners (4 minimum guaranteed à la carte dinners)
    • Bathrobes and slippers in room
    • Beach towels in room
    • Concierge service
    • Cool Towel upon arrival
    • Daily activities program
    • Daily sports
    • Disco (admission and drinks included)
    • Distinct identifcation bracelet
    • Evening entertainment
    • Introduction to scuba diving in pool (once/stay)
    • Mini-bar restocked daily (water, soft drinks, beer & bottle of Tequila)
    • Non-motorized water sports
    • Selected international drinks
    • Separate check-in
    • Spa discount (15% discount)
    • VIP room amenities
    • Welcome cocktail upon arrival
    • WiFi ($)
    • Buffet breakfast, lunch and dinner
    • Exclusive section
  • Deluxe Room Preference Club Unlimited Xcaret Experience

    Part of
    Inclusions
    • 2015-2016
    • 2016-2017
    • PREFERENCE CLUB INCLUSIONS ( 2015-2016)
    • PREFERENCE CLUB INCLUSIONS ( 2016-2017)
    • UNLIMITED XCARET XPERIENCE INCLUSIONS ( 2015-2016)
    • UNLIMITED XCARET XPERIENCE INCLUSIONS ( 2016-2017)
    • WiFi ($)
    • Mini-bar
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Run of the house View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • 1 king-size bed or 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Desk/Working area
    • Connecting room available on request (connect to Deluxe room)
    • Balcony
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Hairdryer
    • Iron & ironing board
    • Mini-fridge
    • Telephone
    • DISTINCTION COLLECTION inclusions
    • PREFERENCE CLUB inclusions
    • UNLIMITED XCARET XPERIENCE inclusions
    • Credit towards hotel services (US $920, certain restrictions apply)
    • Evening entertainment (reserved area at the Gran Tlachco theatre during the greatest presentation ''Xcaret Mexico Expectacular'' night show)
    • WiFi ($)
    • Children's entertainment
    • This Room includes:
    • Unlimited Xcaret Xperience, which grants unlimited access to Xcaret eco-archaeological Park, and the possibility to enjoy unique moments of fun, culture and tradition for the whole family. Exclusive benefits at Xcaret Park :
    • -Unlimited access and multi-entrance all day long to Xcaret Park facilities
    • -Private eco-cultural tour for the Hotel's guests -Free access to the children's activity : Archaeologist for one day
    • -Free delivery to the room of purchases made at any of the stores in Xcaret Park
    • -Reserved area at the Gran Tlachco theater during the greatest presentation : Xcaret Mexico Espectacular night show
  • Junior Suite Preference Club

    Part of
    Inclusions
    • 2015-2016
    • 2016-2017
    • PREFERENCE CLUB INCLUSIONS ( 2015-2016)
    • PREFERENCE CLUB INCLUSIONS ( 2016-2017)
    • WiFi ($)
    • Mini-bar
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Run of the house View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Connecting room available on request (connect to Deluxe room)
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Mini-fridge
    • Telephone
    • DISTINCTION COLLECTION inclusions
    • PREFERENCE CLUB inclusions
    • À la carte dinners (4 minimum guaranteed)
    • Bathrobes and slippers in room
    • Beach towels in room
    • Concierge service
    • Cool Towel upon arrival
    • Daily activities program
    • Daily sports
    • Disco (admission and drinks included)
    • Distinct identifcation bracelet
    • Evening entertainment
    • Introduction to scuba diving in pool (once/stay)
    • Mini-bar restocked daily (water, soft drinks, beer & bottle of Tequila)
    • Non-motorized water sports
    • Selected international drinks
    • Separate check-in
    • Spa discount (15%)
    • VIP room amenities
    • Welcome cocktail upon arrival
    • WiFi ($)
    • Buffet breakfast, lunch and dinner
    • Exclusive section
  • Junior Suite Preference Club Unlimited Xcaret Experience

    Part of
    Inclusions
    • 2015-2016
    • 2016-2017
    • PREFERENCE CLUB INCLUSIONS ( 2015-2016)
    • PREFERENCE CLUB INCLUSIONS ( 2016-2017)
    • UNLIMITED XCARET XPERIENCE INCLUSIONS ( 2015-2016)
    • UNLIMITED XCARET XPERIENCE INCLUSIONS ( 2016-2017)
    • WiFi ($)
    • Mini-bar
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Run of the house View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Connecting room available on request (connect to Deluxe room)
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Coffee/tea-maker
    • Hairdryer
    • Iron & ironing board
    • Mini-fridge
    • Telephone
    • DISTINCTION COLLECTION inclusions
    • PREFERENCE CLUB inclusions
    • UNLIMITED XCARET XPERIENCE inclusions
    • À la carte dinners (4 minimum guaranteed)
    • Bathrobes and slippers in room
    • Beach towels in room
    • Concierge service
    • Cool Towel upon arrival
    • Daily activities program
    • Daily sports
    • Disco (admission and drinks included)
    • Distinct identifcation bracelet
    • Evening entertainment
    • Introduction to scuba diving in pool (once/stay)
    • Mini-bar restocked daily (water, soft drinks, beer & bottle of Tequila)
    • Non-motorized water sports
    • Selected international drinks
    • Separate check-in
    • Spa discount (15%)
    • VIP room amenities
    • Welcome cocktail upon arrival
    • WiFi ($)
    • Buffet breakfast, lunch and dinner
    • Exclusive section
    • This Room includes:
    • Unlimited Xcaret Xperience, which grants unlimited access to Xcaret eco-archaeological Park, and the possibility to enjoy unique moments of fun, culture and tradition for the whole family. Exclusive benefits at Xcaret Park :
    • -Unlimited access and multi-entrance all day long to Xcaret Park facilities
    • -Private eco-cultural tour for the Hotel's guests -Free access to the children's activity : Archaeologist for one day
    • -Free delivery to the room of purchases made at any of the stores in Xcaret Park
    • -Reserved area at the Gran Tlachco theater during the greatest presentation : Xcaret Mexico Espectacular night show
  • Junior Suite Grand Concierge Preference Club

    Part of
    Inclusions
    • 2015-2016
    • 2016-2017
    • PREFERENCE CLUB INCLUSIONS ( 2015-2016)
    • PREFERENCE CLUB INCLUSIONS ( 2016-2017)
    • WiFi ($)
    • Mini-bar
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Run of the house View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Connecting room available on request (connect to Deluxe room)
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Mini-fridge
    • Telephone
    • DISTINCTION COLLECTION inclusions
    • PREFERENCE CLUB inclusions
    • Bathrobes and slippers in room
    • Concierge service
    • Fruit basket in room upon arrival
    • WiFi ($)
    • Bottle of wine in room upon arrival
  • Junior Suite Grand Romance Preference Club

    Part of
    Inclusions
    • 2015-2016
    • 2016-2017
    • PREFERENCE CLUB INCLUSIONS ( 2015-2016)
    • PREFERENCE CLUB INCLUSIONS ( 2016-2017)
    • WiFi ($)
    • Mini-bar
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Run of the house View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Desk/Working area
    • Connecting room available on request (connect to Deluxe room)
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Mini-fridge
    • Telephone
    • DISTINCTION COLLECTION inclusions
    • PREFERENCE CLUB inclusions
    • Bathrobes and slippers in room
    • Concierge service
    • Massage (30 minute couples massage at the spa)
    • Spa discount (10% discount on spa treatments)
    • Turn-down service
    • WiFi ($)
    • Welcome gift
    • Bottle of champagne in room upon arrival
    • Breakfast (morning continental breakfast in bed, once/stay, contact your concierge)
    • Dinner (romantic dinner, once/stay)
    • Treats (chocolate covered strawberries)
  • Grand Concierge Deluxe Room Preference Club

    Part of
    Inclusions
    • 2015-2016
    • 2016-2017
    • PREFERENCE CLUB INCLUSIONS ( 2015-2016)
    • PREFERENCE CLUB INCLUSIONS ( 2016-2017)
    • WiFi ($)
    • Mini-bar
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Run of the house View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • 1 king-size bed or 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Desk/Working area
    • Connecting room available on request (connect to Deluxe room)
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Hairdryer
    • Iron & ironing board
    • Mini-fridge
    • Telephone
    • DISTINCTION COLLECTION inclusions
    • PREFERENCE CLUB inclusions
  • Grand Concierge Deluxe Room Preference Club Unlimited Xcaret Experience

    Part of
    Inclusions
    • 2015-2016
    • 2016-2017
    • PREFERENCE CLUB INCLUSIONS ( 2015-2016)
    • PREFERENCE CLUB INCLUSIONS ( 2016-2017)
    • UNLIMITED XCARET XPERIENCE INCLUSIONS ( 2015-2016)
    • UNLIMITED XCARET XPERIENCE INCLUSIONS ( 2016-2017)
    • WiFi ($)
    • Mini-bar
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Run of the house View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • 1 king-size bed or 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Desk/Working area
    • Connecting room available on request (connect to Deluxe room)
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Hairdryer
    • Iron & ironing board
    • Mini-fridge
    • Telephone
    • DISTINCTION COLLECTION inclusions
    • PREFERENCE CLUB inclusions
    • UNLIMITED XCARET XPERIENCE inclusions
    • This Room includes:
    • Unlimited Xcaret Xperience, which grants unlimited access to Xcaret eco-archaeological Park, and the possibility to enjoy unique moments of fun, culture and tradition for the whole family. Exclusive benefits at Xcaret Park :
    • -Unlimited access and multi-entrance all day long to Xcaret Park facilities
    • -Private eco-cultural tour for the Hotel's guests -Free access to the children's activity : Archaeologist for one day
    • -Free delivery to the room of purchases made at any of the stores in Xcaret Park
    • -Reserved area at the Gran Tlachco theater during the greatest presentation : Xcaret Mexico Espectacular night show
  • Grand Romance Deluxe Room Preference Club

    Part of
    Inclusions
    • 2015-2016
    • 2016-2017
    • PREFERENCE CLUB INCLUSIONS ( 2015-2016)
    • PREFERENCE CLUB INCLUSIONS ( 2016-2017)
    • WiFi ($)
    • Mini-bar
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Run of the house View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • 1 king-size bed or 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Desk/Working area
    • Connecting room available on request (connect to Deluxe room)
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Hairdryer
    • Mini-fridge
    • Telephone
    • DISTINCTION COLLECTION inclusions
    • PREFERENCE CLUB inclusions
    • Continental breakfast in bed (once per stay)
    • Massage (25 minute couple massage; once per stay)
    • Bottle of sparkling wine in room upon arrival
    • Dinner (romantic dinner; once per stay)
    • Continental buffet breakfast
  • Grand Romance Deluxe Room Preference Club Unlimited Xcaret Experience

    Part of
    Inclusions
    • 2015-2016
    • 2016-2017
    • PREFERENCE CLUB INCLUSIONS ( 2015-2016)
    • PREFERENCE CLUB INCLUSIONS ( 2016-2017)
    • UNLIMITED XCARET XPERIENCE INCLUSIONS ( 2015-2016)
    • UNLIMITED XCARET XPERIENCE INCLUSIONS ( 2016-2017)
    • WiFi ($)
    • Mini-bar
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Run of the house View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • 1 king-size bed or 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Desk/Working area
    • Connecting room available on request (connect to Deluxe room)
    • Some rooms with balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Individual air-conditioning
    • Ceiling fan
    • Hairdryer
    • Mini-fridge
    • Telephone
    • DISTINCTION COLLECTION inclusions
    • PREFERENCE CLUB inclusions
    • UNLIMITED XCARET XPERIENCE inclusions
    • Continental breakfast in bed (once per stay)
    • Massage (25 minute couple massage; once per stay)
    • Bottle of sparkling wine in room upon arrival
    • Dinner (romantic dinner; once per stay)
    • This Room includes:
    • Unlimited Xcaret Xperience, which grants unlimited access to Xcaret eco-archaeological Park, and the possibility to enjoy unique moments of fun, culture and tradition for the whole family. Exclusive benefits at Xcaret Park :
    • -Unlimited access and multi-entrance all day long to Xcaret Park facilities
    • -Private eco-cultural tour for the Hotel's guests -Free access to the children's activity : Archaeologist for one day
    • -Free delivery to the room of purchases made at any of the stores in Xcaret Park
    • -Reserved area at the Gran Tlachco theater during the greatest presentation : Xcaret Mexico Espectacular night show
  • Royal Club Luxury Room Preference Club

    Part of
    Inclusions
    • 2015-2016
    • 2016-2017
    • PREFERENCE CLUB INCLUSIONS ( 2015-2016)
    • PREFERENCE CLUB INCLUSIONS ( 2016-2017)
    • WiFi ($)
    • Mini-bar
    • In-room safe
    • 110/120 volts
    • Run of the house View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • 1 king-size bed or 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Desk/Working area
    • Connecting room available on request (connect to Deluxe room)
    • Some rooms with balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Mini-fridge
    • Telephone
    • DISTINCTION COLLECTION inclusions
    • PREFERENCE CLUB inclusions
    • Concierge service
    • Internet (complimentary in Royal Club Lobby)
    • Restaurant(s) (exclusive restaurant and preferred seating at a la carte restaurants)
    • Room service from 7:30 am to 10:30 pm
    • Turn-down service
    • Private (private check-in and check-out)
  • Royal Club Luxury Room Preference Club Unlimited Xcaret Experience

    Part of
    Inclusions
    • 2015-2016
    • 2016-2017
    • PREFERENCE CLUB INCLUSIONS ( 2015-2016)
    • PREFERENCE CLUB INCLUSIONS ( 2016-2017)
    • UNLIMITED XCARET XPERIENCE INCLUSIONS ( 2015-2016)
    • UNLIMITED XCARET XPERIENCE INCLUSIONS ( 2016-2017)
    • WiFi ($)
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Run of the house View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • 1 king-size bed or 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Desk/Working area
    • Connecting room available on request (connect to Deluxe room)
    • Some rooms with balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Individual air-conditioning
    • Ceiling fan
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Mini-fridge
    • Room service
    • Telephone
    • DISTINCTION COLLECTION inclusions
    • PREFERENCE CLUB inclusions
    • UNLIMITED XCARET XPERIENCE inclusions
    • Concierge service
    • Internet (complimentary in Royal Club Lobby)
    • Restaurant(s) (exclusive restaurant and preferred seating at à la carte restaurants)
    • Room service from 7:30 am to 10:30 pm
    • Turn-down service
    • Private (private check-in and check-out)
    • This Room includes:
    • Unlimited Xcaret Xperience, which grants unlimited access to Xcaret eco-archaeological Park, and the possibility to enjoy unique moments of fun, culture and tradition for the whole family. Exclusive benefits at Xcaret Park :
    • -Unlimited access and multi-entrance all day long to Xcaret Park facilities
    • -Private eco-cultural tour for the Hotel's guests -Free access to the children's activity : Archaeologist for one day
    • -Free delivery to the room of purchases made at any of the stores in Xcaret Park
    • -Reserved area at the Gran Tlachco theater during the greatest presentation : Xcaret Mexico Espectacular night show
  • Royal Club Junior Suite Preference Club

    Part of
    Inclusions
    • 2015-2016
    • 2016-2017
    • PREFERENCE CLUB INCLUSIONS ( 2015-2016)
    • PREFERENCE CLUB INCLUSIONS ( 2016-2017)
    • WiFi ($)
    • Mini-bar
    • In-room safe ($)
    • Cable TV
    • 110/120 volts
    • Run of the house View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • Bedroom with closed door
    • 1 king-size bed or 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Dining area
    • Desk/Working area
    • Some rooms with balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Mini-fridge
    • Room service
    • Telephone
    • DISTINCTION COLLECTION inclusions
    • PREFERENCE CLUB inclusions
    • Concierge service
    • Internet (complimentary in Royal Club Lobby)
    • Mini-bar restocked once every other day (water, soft drinks and beer)
    • Pool(s) (private pool and whirlpool)
    • Restaurant(s) (exclusive restaurant and preferred seating at à la carte restaurants)
    • Room service from 7:30 am to 10:30 pm
    • Turn-down service
    • Private (private check-in and check-out)
  • Royal Club Junior Suite Preference Club Unlimited Xcaret Experience

    Part of
    Inclusions
    • 2015-2016
    • 2016-2017
    • PREFERENCE CLUB INCLUSIONS ( 2015-2016)
    • PREFERENCE CLUB INCLUSIONS ( 2016-2017)
    • UNLIMITED XCARET XPERIENCE INCLUSIONS ( 2015-2016)
    • UNLIMITED XCARET XPERIENCE INCLUSIONS ( 2016-2017)
    • WiFi ($)
    • Mini-bar
    • In-room safe ($)
    • Cable TV
    • 110/120 volts
    • Run of the house View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • Bedroom with closed door
    • 1 king-size bed or 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Dining area
    • Desk/Working area
    • Some rooms with balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Individual air-conditioning
    • CD/DVD player
    • Ceiling fan
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Mini-fridge
    • Room service
    • Telephone
    • DISTINCTION COLLECTION inclusions
    • PREFERENCE CLUB inclusions
    • UNLIMITED XCARET XPERIENCE inclusions
    • Concierge service
    • Internet (complimentary in Royal Club Lobby)
    • Mini-bar restocked once every other day (water, soft drinks and beer)
    • Pool(s) (private pool and whirlpool)
    • Restaurant(s) (exclusive restaurant and preferred seating at à la carte restaurants)
    • Room service from 7:30 am to 10:30 pm
    • Turn-down service
    • Private (private check-in and check-out)
    • This Room includes:
    • Unlimited Xcaret Xperience, which grants unlimited access to Xcaret eco-archaeological Park, and the possibility to enjoy unique moments of fun, culture and tradition for the whole family. Exclusive benefits at Xcaret Park :
    • -Unlimited access and multi-entrance all day long to Xcaret Park facilities
    • -Private eco-cultural tour for the Hotel's guests -Free access to the children's activity : Archaeologist for one day
    • -Free delivery to the room of purchases made at any of the stores in Xcaret Park
    • -Reserved area at the Gran Tlachco theater during the greatest presentation : Xcaret Mexico Espectacular night show
  • Royal Club Suite Preference Club

    Part of
    Inclusions
    • 2015-2016
    • 2016-2017
    • PREFERENCE CLUB INCLUSIONS ( 2015-2016)
    • PREFERENCE CLUB INCLUSIONS ( 2016-2017)
    • WiFi ($)
    • Mini-bar
    • In-room safe
    • 110/120 volts
    • Run of the house View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • 1 king-size bed or 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Desk/Working area
    • Connecting room available on request (connect to Deluxe room)
    • Some rooms with balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Mini-fridge
    • Telephone
    • DISTINCTION COLLECTION inclusions
    • PREFERENCE CLUB inclusions
    • Concierge service
    • Internet (complimentary in Royal Club Lobby)
    • Restaurant(s) (exclusive restaurant and preferred seating at a la carte restaurants)
    • Room service from 7:30 am to 10:30 pm
    • Turn-down service
    • Private (private check-in and check-out)
  • Royal Club Deluxe Room Preference Club

    Part of
    Inclusions
    • 2015-2016
    • 2016-2017
    • PREFERENCE CLUB INCLUSIONS ( 2015-2016)
    • PREFERENCE CLUB INCLUSIONS ( 2016-2017)
    • WiFi ($)
    • Mini-bar
    • In-room safe
    • 110/120 volts
    • Run of the house View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • 1 king-size bed or 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Desk/Working area
    • Connecting room available on request (connect to Deluxe room)
    • Some rooms with balcony or terrace
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Mini-fridge
    • Telephone
    • DISTINCTION COLLECTION inclusions
    • PREFERENCE CLUB inclusions
    • Concierge service
    • Internet (complimentary in Royal Club Lobby)
    • Restaurant(s) (exclusive restaurant and preferred seating at a la carte restaurants)
    • Room service from 7:30 am to 10:30 pm
    • Turn-down service
    • Private (private check-in and check-out)
Sports / Activities

Sports

  • Archery
  • Basketball
  • Golf course nearby ($)
  • Non-motorized water sports
  • Snorkeling
  • Soccer
  • Tennis
    • 2 tennis court(s)
    • Night Tennis
    • Tennis Pro ($)
  • Volleyball
  • Waterpolo

Activities

  • Aerobics
  • Aquafitness
  • Dance lessons
  • Fitness center
  • Introduction to scuba diving in pool
  • Jacuzzi
  • Mini-golf
  • Nature walk
  • Ping-pong
  • Pool tables
  • Scuba Diving ($)
  • Shuffleboard
  • Spanish lessons
  • Stretching sessions
Internet

WiFi available in :

    • Lobby ($)
    • Room ($)

Internet for Business ($)

Distinction Collection
Pampered Perks

In an all-inclusive paradise, all packages are not created equal. The proof: our Distinction Collection offers exclusive benefits that will make your sun holidays even brighter! So why deprive yourself of all these pampered perks?

Benefits exclusive to Transat * 
DIRECT ROUNDTRIP TRANSFERS between airport and hotel ** 
ADDITIONAL GUARANTEED reservations at à la carte restaurants
FREE WIFI in the lobby *** 
MINI-BAR stocked daily
UNLIMITED international drinks
FREE in-room safe

YOU’LL ALSO ENJOY…
Welcome cocktail and cold towel upon arrival
Beach towels, bathrobes and slippers in the room
Bottle of wine or local specialty in the room upon arrival
Concierge service
Turn-down service Golf or spa discounts

* Some inclusions may vary by resort. See hotel inclusions for details.
** Not available at the Meliá Cayo Guillermo.
*** One hour or more per day (may vary by resort).
 

May be available with some room categories, according to the property
Restaurants / Bars
  • This information is for informational purposes only and can change depending of the occupancy and season.
    • Disco
  • Restaurant(s)
    • Le Buffet
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Air conditioning
      • Evening dress code: Casual
      • High chairs available
    • Sonora Grill
      Image bar
      • Dinner : À la Carte Steakhouse
      • Air conditioning
      • Evening dress code: Formal
      • High chairs available
    • La Hacienda
      Image bar
      • Dinner : À la Carte Mexican
      • Air conditioning
      • Evening dress code: Formal
      • High chairs available
    • Los Olivos
      Image bar
      • Dinner : À la Carte Italian
      • Air conditioning
      • Evening dress code: Formal
      • High chairs available
    • D'Oriental
      Image bar
      • Dinner : À la Carte Asian Fusion
      • Air conditioning
      • Evening dress code: Formal
      • High chairs available
    • Paco's Tacos
      Image bar
      • Dinner : À la Carte Mexican
      • Evening dress code: Casual
      • High chairs available
    • La Piazza
      Image bar
      • Dinner : Pizzeria
      • Evening dress code: Casual
      • High chairs available
    • El Lago
      Image bar
      • Lunch : Snack Bar
      • Evening dress code: Casual
      • High chairs available
    • El Pescador
      Image bar
      • Dinner : À la Carte Seafood
      • Reservation required
      • Evening dress code: Formal
      • High chairs available
    • Club de Playa
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Evening dress code: Casual
      • High chairs available
    • Royal Club
      Image bar
      • Breakfast : À la Carte International
      • Lunch : À la Carte International
      • Dinner : À la Carte International
      • Air conditioning
      • Evening dress code: Semi-formal
      • High chairs available
  • Bar(s)
    • Lobby Bar
      Image bar
      • Location : Lobby
      • Opening time : 10:00
      • Closing time : 00:00
      • Local drinks
      • International drinks
    • La Caleta
      Image bar
      • Location : Beach
      • Opening time : 10:00
      • Closing time : 18:00
      • Local drinks
      • International drinks
    • La Terraza
      Image bar
      • Main Bar
      • Opening time : 18:00
      • Closing time : 02:00
      • Local drinks
      • International drinks
    • La Bodequita
      Image bar
      • Location : Theatre
      • Opening time : 18:00
      • Closing time : 23:00
      • Local drinks
      • International drinks
    • El Hundido
      Image bar
      • Location : Pool
      • Opening time : 10:00
      • Closing time : 18:00
      • Local drinks
      • International drinks
    • Sports Bar
      Image bar
      • Sports Bar
      • Opening time : 18:00
      • Closing time : 23:00
      • Local drinks
      • International drinks
    • Disco Palenque
      Image bar
      • Disco
      • Opening time : 22:30
      • Closing time : 02:00
      • Local drinks
      • International drinks
    • El Lago Bar
      Image bar
      • Snack
      • Opening time : 10:00
      • Closing time : 18:00
      • Local drinks
      • International drinks
    • Flamencos
      Image bar
      • Sports Bar
      • Opening time : 10:00
      • Closing time : 18:00
      • Local drinks
      • International drinks
    • Bar Cangrejos
      Image bar
      • Opening time : 10:00
      • Closing time : 18:00
      • Local drinks
      • International drinks
Kids
  • Kids' Club (ages 4 to 12)
  • 1 kids pool(s)
  • Babysitting ($)
  • High chair available at the restaurants
Golf 1
  • There’s nothing like a good game of golf to get you in the vacation spirit, so here's some information on nearby golf course(s) offering advantageous rates locally ($).

    This information is for informational purposes only and is subject to change.

Golf Club El Camaleon Mayakoba

Designed by Greg Norman
RIviera Maya
  • Golf Course near the property
  • 18 holes
  • Driving range ($)
  • Lockers ($)
  • Par 72
  • 7024 yards
  • Golf cart included
  • Pre-reserved tee times available
  • Formal dress code
  • Putting green
  • Teaching pro ($)
  • Club house ($)
  • Mandatory golf cart
  • Minimum age to play : 17 years old
  • Pro shop ($)
Scuba Diving

Services ($)

  • Introduction to scuba diving in pool
  • Scuba diving centre off-site
  • PADI certification
Spa

Services ($)

  • Body Treatments
  • Jacuzzi
  • Massage
  • Sauna
Wedding / Honeymoon

Free honeymoon package

  • Free honeymoon package
    To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.

Wedding package ($)

  • For further information please contact the Wedding coordinator

Honeymoon package ($)

Eco-responsible

Green Globe

Green Globe is a stringent international certification program for the travel and tourism industry that incorporates sustainability principles.

Earth Check

EarthCheck, managed and owned by EC3 Global, is an international environmental benchmarking and certification program designed specifically for the travel and tourism industry. The EarthCheck program is built on Agenda 21 principles and is now delivered in over 70 countries across the globe.
Special offers
  • Resort Credit (2016-2017)

Ratings
0000¼ 10284 Review(s)
TripAdvisor rating
0000¼
TripAdvisor rating : Last 3 reviews

Great time all round 00000 July 25, 2016

  • Just came back yesterday from this all inclusive resort and would definitely recommend for a family break. There was 11 of us and it's safe to say that we all had a great time. The majority of the...
  • 594caluma

Beautiful resort, entertainment needs looked at however. Roman needs a raise. 0000¼ July 25, 2016

  • Stayed at this resort from the 9th-23rd July, the resort its self is abolustely stunning set in the jungle with wildlife all about you. The monkeys swinging above you was amazing. I don't...
  • EmmaR573

Amazing 0000¼ July 25, 2016

  • Actually went just off season but this was an amazing hotel with plenty of pools transport to take you around the resort it was huge we had animals in the trees above the pools a few harmless...
  • 585rachela
Transat rating 8888²

Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.