The Paradisus Playa Del Carmen La Esmeralda Hotel in Riviera Maya is just steps from 5th Avenue in Playa del Carmen, and 45 km from the Cancun airport.
Hotel details
Important information
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Mandatory Information: Maintenance work

  • August 25, 2016: 

    Renovations in the hotel are expected or in process.

    Dates: September 1 to October 1, 2016
    Type of renovations: The hotel is undergoing maintenance work at the Family Concierge pool and restaurants area.
    Where: The main pool & restaurants area
    Hours: All day
    Substitution :
    • ROOMS: Guests who have booked Family Concierge room accommodations will receive an automatic complimentary upgrade to either 1-Bedroom Suites or 1-Bedroom Master Suites including all amenities and services that correspond to the Family Concierge category such as in-room Nespresso machine, personalized bath amenities, butler service, etc.
    • WELCOME LOUNGE: Our Destination Lounge which is conveniently located in the central part of La Esmeralda ¨Zocalo¨ (main square), a few steps from our Kids' club and in front of our Illy Corner, will be the place where Family Concierge guests will check in and check out and will also enjoy exclusive food and beverage services as per established service hours.
    • POOL & RESTAURANT SERVICE: The pool area next to module A, which hosts the Family Concierge Superior Suite categories will be assigned for Family Concierge guests. Pool services will include snack and bar service and the use of Bali beds. Also, the main pool at La Esmeralda – where the pirate ship is located – will have Bali beds reserved for the exclusive use of Family Concierge guests.
    The hotelier is deploying all possible efforts to minimize the noise and impact of renovations. We apologize in advance for any inconvenience this situation may cause during your stay.

Brochure Erratum(s)

  • Please take note of the following change in our 2015-2016 brochure.

    January 5, 2016:
    Family Collection inclusions are included only in 1-Bedroom Suites and higher.
    Family Concierge is included with Family Concierge categories only.
About your Hotel

Hotel Location

  • Approximately 45 km from Cancun International Airport
  • Close to a park/nature reserve
  • Close to an attraction/town/historical site
  • Oceanfront
  • Area: Playa del Carmen

Hotel Description

  • 510 rooms
  • 8 building(s) of 4 storey(s)
  • Elevator

Services

  • Rooms for family of 5 or more
  • Parking available at the hotel
  • 3 pool(s)
  • 14 restaurant(s)
  • 10 bar(s)
  • 24h drinks
  • 24h snacks
  • Disco
  • Fitness center
  • Playground
  • Internet business center ($)
  • Evening entertainment
  • Live music
  • Convenience Store ($)
  • Spa ($)
  • Doctor on site ($)
  • Laundry services ($)
  • Accessible for people with restricted mobility
  • Water park
  • WiFi available in :
    • Lobby
    • Room
  • Nurse on site ($)
  • Currency exchange ($)
  • ATM ($)
  • Check-in time : 3:00 PM
  • Check-out time : 12:00 PM
  • Shopping centre ($)
  • Scuba diving ($)
  • Babysitting ($)
  • Golf course nearby ($)
  • Jewellery store ($)
  • Gift shop ($)
  • Photo shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Convention centre ($)
  • Wine Cellar ($) in Blue Agave and M Bar, Martini & Wine
  • Beauty salon ($)
  • Massage
  • Spa services ($)
  • Car Rental ($)

Beach

  • Beach Club on site
  • Lounge chairs
 
For family concierge categories only:
pre-arrival concierge services
for guests wishing to pre-arrange services before arrival, please
contact directly via email:
rrpp.laesmeralda.paradisus.playadelcarmen@melia.com
please include copy of your transat hotel voucher with your request.

Hotel Contact Information

    Paradisus Playa Del Carmen La Esmeralda 5*

  • 5a Avenida, Esquina calle 122, Col. Luis Donaldo Colosio 77719 Playa del Carmen, Quintana Roo Mexico
  • Tel.: 9848773900
  • Fax : 9848773939
  • Email : paradisus.playadelcarmen@melia.com
Inclusions

For travel between November 1, 2015 and October 31, 2016

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited, reservation required)
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Premium brand drinks (unlimited)
  • Room service (24-hour)
  • Select international brand drinks (unlimited)
  • Snacks
  • Buffet breakfast, lunch and dinner (daily)
  • 3 accessible pool(s) at the property
  • 10 accessible bar(s) at the property
  • 14 accessible restaurant(s) at the property
  • Access to Paradisus Playa del Carmen La Perla (18+)
  • Service of a representative at destination
  • Wedding package
  • Honeymoon package
FAMILY COLLECTION INCLUSIONS *:
  • Children's entertainment
  • Equipment for kids
  • Kids' Club (ages 5 to 12)
  • Free seat selection for kids (some restrictions may apply, as per compagny policy) restrictions apply
  • Dedicated family check-in at airport counter (package only) (available at main Canadian airports)
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only)
  • Accommodation for families of five or more
  • Pool(s) (children's)
  • Babysitting service ($) (subject to availability)
  • Priority check-in at the hotel
  • Private (family lounge with internet access)
  • Bathrobes and slippers in room (kids)
  • Drinks (kids)
  • Pillow menu (kids)
  • Kids' mini disco
  • Exclusive (family activities and excursions)
  • Exclusive (kids menu at 1 à la carte restaurant)
  • Turn-down service (with milk and cookies)
* Included with "1-Bedroom Suite", "1-Bedroom Suite Family Concierge", "1-Bedroom Suite Swim-Up", "1-Bedroom Suite Swim-Up Family Concierge", "1-Bedroom Master Suite", "1-Bedroom Master Suite Family Concierge", "1-Bedroom Master Suite Swim-Up", "2-Bedroom Master Suite" and "1-Bedroom Master Suite Swim-Up Family Concierge" only
FAMILY CONCIERGE INCLUSIONS *:
  • Private lounge with free Internet
  • Exclusive check-in
  • Exclusive (family activities and excursions)
  • Bathrobes and slippers in room (for kids)
  • Bath amenities (for kids)
  • Drinks (kids' drinks in the mini-bar)
  • Turn-down service (nightly turn-down with milk and cookies)
  • Complimentary (walkie-talkie or cell phone for all-day communication)
  • Complimentary (kids' pillows)
  • Bathrobes and slippers in room (for parents)
  • Pillow menu (for parents)
  • Bath amenities (for parents)
  • Complimentary (kit Paradisus beach for children)
  • Concierge service
* Included with "Paradisus Junior Suite Family Concierge", "1-Bedroom Suite Family Concierge", "1-Bedroom Suite Swim-Up Family Concierge", "1-Bedroom Master Suite Family Concierge" and "1-Bedroom Master Suite Swim-Up Family Concierge" only
WEDDING PACKAGE INCLUSIONS :
HONEYMOON PACKAGE INCLUSIONS :

Hotel only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited, reservation required)
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Premium brand drinks (unlimited)
  • Room service (24-hour)
  • Select international brand drinks (unlimited)
  • Snacks
  • Buffet breakfast, lunch and dinner (daily)
  • 3 accessible pool(s) at the property
  • 10 accessible bar(s) at the property
  • 14 accessible restaurant(s) at the property
  • Access to Paradisus Playa del Carmen La Perla (18+)
  • Service of a representative at destination
  • Wedding package
  • Honeymoon package
FAMILY COLLECTION INCLUSIONS *:
  • Children's entertainment
  • Equipment for kids
  • Kids' Club (ages 5 to 12)
  • Free seat selection for kids (some restrictions may apply, as per compagny policy) restrictions apply
  • Dedicated family check-in at airport counter (package only) (available at main Canadian airports)
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only)
  • Accommodation for families of five or more
  • Pool(s) (children's)
  • Babysitting service ($) (subject to availability)
  • Priority check-in at the hotel
  • Private (family lounge with internet access)
  • Bathrobes and slippers in room (kids)
  • Drinks (kids)
  • Pillow menu (kids)
  • Kids' mini disco
  • Exclusive (family activities and excursions)
  • Exclusive (kids menu at 1 à la carte restaurant)
  • Turn-down service (with milk and cookies)
* Included with "1-Bedroom Suite", "1-Bedroom Suite Family Concierge", "1-Bedroom Suite Swim-Up", "1-Bedroom Suite Swim-Up Family Concierge", "1-Bedroom Master Suite", "1-Bedroom Master Suite Family Concierge", "1-Bedroom Master Suite Swim-Up", "2-Bedroom Master Suite" and "1-Bedroom Master Suite Swim-Up Family Concierge" only
FAMILY CONCIERGE INCLUSIONS *:
  • Private lounge with free Internet
  • Exclusive check-in
  • Exclusive (family activities and excursions)
  • Bathrobes and slippers in room (for kids)
  • Bath amenities (for kids)
  • Drinks (kids' drinks in the mini-bar)
  • Turn-down service (nightly turn-down with milk and cookies)
  • Complimentary (walkie-talkie or cell phone for all-day communication)
  • Complimentary (kids' pillows)
  • Bathrobes and slippers in room (for parents)
  • Pillow menu (for parents)
  • Bath amenities (for parents)
  • Complimentary (kit Paradisus beach for children)
  • Concierge service
* Included with "Paradisus Junior Suite Family Concierge", "1-Bedroom Suite Family Concierge", "1-Bedroom Suite Swim-Up Family Concierge", "1-Bedroom Master Suite Family Concierge" and "1-Bedroom Master Suite Swim-Up Family Concierge" only
WEDDING PACKAGE INCLUSIONS :
HONEYMOON PACKAGE INCLUSIONS :

For travel between November 1, 2016 and October 31, 2017

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited, reservation required)
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Premium brand drinks (unlimited)
  • Room service 24-hour
  • Select international brand drinks (unlimited)
  • Snacks
  • Buffet breakfast, lunch and dinner daily
  • 3 accessible pool(s) at the property
  • 10 accessible bar(s) at the property
  • 14 accessible restaurant(s) at the property
  • Access to Paradisus Playa del Carmen La Perla (18+)
  • Service of a representative at destination
  • Wedding package
  • Honeymoon package
FAMILY COLLECTION INCLUSIONS *:
  • Children's entertainment
  • Equipment for kids
  • Kids' Club (ages 5 to 12)
  • Free seat selection for kids (some restrictions may apply, as per company policy)
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only)
  • Accommodation for families of five or more
  • Pool(s) (children's)
  • Babysitting service ($) subject to availability
  • Priority check-in at the hotel
  • Private family lounge with internet access
  • Bathrobes and slippers in room for kids
  • Drinks for kids
  • Pillow menu for kids
  • Kids' mini disco
  • Exclusive family activities and excursions
  • Exclusive kids menu at 1 à la carte restaurant
  • Turn-down service with milk and cookies
* Included with "1-Bedroom Suite", "1-Bedroom Suite Family Concierge", "1-Bedroom Suite Swim-Up", "1-Bedroom Suite Swim-Up Family Concierge", "1-Bedroom Master Suite", "1-Bedroom Master Suite Family Concierge", "1-Bedroom Master Suite Swim-Up", "2-Bedroom Master Suite" and "1-Bedroom Master Suite Swim-Up Family Concierge" only
FAMILY CONCIERGE INCLUSIONS *:
  • Private lounge with free Internet
  • Exclusive check-in
  • Exclusive family activities and excursions
  • Bathrobes and slippers in room for kids
  • Bath amenities for kids
  • Drinks in the mini-bar for kids
  • Turn-down service with milk and cookies
  • Complimentary walkie-talkie or cell phone for all-day communication
  • Pillow menu for kids
  • Bathrobes and slippers in room for parents
  • Pillow menu for parents
  • Bath amenities for parents
  • Complimentary kit Paradisus beach for children
  • Concierge service
* Included with "Paradisus Junior Suite Family Concierge", "1-Bedroom Suite Family Concierge", "1-Bedroom Suite Swim-Up Family Concierge", "1-Bedroom Master Suite Family Concierge" and "1-Bedroom Master Suite Swim-Up Family Concierge" only
WEDDING PACKAGE INCLUSIONS :
HONEYMOON PACKAGE INCLUSIONS :

Hotel only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • À la carte dinners (unlimited, reservation required)
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Premium brand drinks (unlimited)
  • Room service 24-hour
  • Select international brand drinks (unlimited)
  • Snacks
  • Buffet breakfast, lunch and dinner daily
  • 3 accessible pool(s) at the property
  • 10 accessible bar(s) at the property
  • 14 accessible restaurant(s) at the property
  • Access to Paradisus Playa del Carmen La Perla (18+)
  • Service of a representative at destination
  • Wedding package
  • Honeymoon package
FAMILY COLLECTION INCLUSIONS *:
  • Children's entertainment
  • Equipment for kids
  • Kids' Club (ages 5 to 12)
  • Free seat selection for kids (some restrictions may apply, as per company policy)
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only)
  • Accommodation for families of five or more
  • Pool(s) (children's)
  • Babysitting service ($) subject to availability
  • Priority check-in at the hotel
  • Private family lounge with internet access
  • Bathrobes and slippers in room for kids
  • Drinks for kids
  • Pillow menu for kids
  • Kids' mini disco
  • Exclusive family activities and excursions
  • Exclusive kids menu at 1 à la carte restaurant
  • Turn-down service with milk and cookies
* Included with "1-Bedroom Suite", "1-Bedroom Suite Family Concierge", "1-Bedroom Suite Swim-Up", "1-Bedroom Suite Swim-Up Family Concierge", "1-Bedroom Master Suite", "1-Bedroom Master Suite Family Concierge", "1-Bedroom Master Suite Swim-Up", "2-Bedroom Master Suite" and "1-Bedroom Master Suite Swim-Up Family Concierge" only
FAMILY CONCIERGE INCLUSIONS *:
  • Private lounge with free Internet
  • Exclusive check-in
  • Exclusive family activities and excursions
  • Bathrobes and slippers in room for kids
  • Bath amenities for kids
  • Drinks in the mini-bar for kids
  • Turn-down service with milk and cookies
  • Complimentary walkie-talkie or cell phone for all-day communication
  • Pillow menu for kids
  • Bathrobes and slippers in room for parents
  • Pillow menu for parents
  • Bath amenities for parents
  • Complimentary kit Paradisus beach for children
  • Concierge service
* Included with "Paradisus Junior Suite Family Concierge", "1-Bedroom Suite Family Concierge", "1-Bedroom Suite Swim-Up Family Concierge", "1-Bedroom Master Suite Family Concierge" and "1-Bedroom Master Suite Swim-Up Family Concierge" only
WEDDING PACKAGE INCLUSIONS :
HONEYMOON PACKAGE INCLUSIONS :
Rooms
  • For your comfort, each room offers :
  • Paradisus Junior Suite

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 48 m²
    • Run of the house View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Terrace
    • Full bathroom
      • Shower : Rain
      • Bath type : Regular
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • WiFi
    • Resort Credit
  • Paradisus Junior Suite Swim-Up

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 48 m²
    • Pool View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Terrace
    • Full bathroom
      • Shower : Rain
      • Bath type : Regular
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • WiFi
    • Resort Credit
    • Private terrace with Swim-Up
  • Paradisus Junior Suite Family Concierge

    Inclusions
    • FAMILY CONCIERGE INCLUSIONS ( 2015-2016)
    • FAMILY CONCIERGE INCLUSIONS ( 2016-2017)
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 48 m²
    • Run of the house View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • 1 king-size bed or 2 queen-size beds
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Connecting room available on request (connect to Luxury Jr Suite Family Concierge)
    • Terrace
    • Full bathroom
      • Shower : Rain
      • Bath type : Regular
    • Whirlpool on balcony
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Newspaper
    • Pillow menu
    • Room service
    • Telephone
    • Video games (on request)
    • FAMILY CONCIERGE inclusions
    • Bathrobes and slippers in room for parents and kids
    • Concierge service
    • Exclusive check-in
    • Mini-bar including kids' drinks
    • Pillow menu for parents and kids
    • Private lounge with free Internet
    • Turn-down service (nightly with milk and cookies)
    • WiFi
    • Welcome gift (Paradisus Kids Beach Kit)
    • Exclusive excursion(s) and family activities
    • Telephone (walkie-talkie or cell phone for all-day communication)
    • Private beach area with Concierge service
    • Bath amenities for parents and kids
    • Resort Credit
    • Private terrace with whirlpool
    • PlayStation, Nintendo Wii, Xbox 360 available on request
    • Nespresso Machine
  • 1-Bedroom Suite

    Part of
    Inclusions
    • 2015-2016
    • 2016-2017
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 60 m²
    • Run of the house View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 3 children
    • Non-smoking room
    • Bedroom with closed door
    • 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Dining area
    • Connecting room available on request (connect to One Bedroom Master Suite)
    • Terrace
    • Full bathroom
      • Shower : Rain
      • Bath type : Regular
    • Whirlpool on balcony
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Kitchenette
    • Microwave
    • Room service
    • Telephone
    • FAMILY COLLECTION inclusions
    • WiFi
    • Resort Credit
    • 2 Flat Screen TVs
    • Private terrace with whirlpool
  • 1-Bedroom Suite Family Concierge

    Part of
    Inclusions
    • 2015-2016
    • 2016-2017
    • FAMILY CONCIERGE INCLUSIONS ( 2015-2016)
    • FAMILY CONCIERGE INCLUSIONS ( 2016-2017)
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 60 m²
    • Run of the house View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 3 children
    • Non-smoking room
    • Bedroom with closed door
    • 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Dining area
    • Connecting room available on request (connect to One Bedroom Master Suite)
    • Terrace
    • Full bathroom
      • Shower : Rain
      • Bath type : Regular
    • Whirlpool on balcony
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Kitchenette
    • Microwave
    • Room service
    • Telephone
    • FAMILY COLLECTION inclusions
    • FAMILY CONCIERGE inclusions
    • WiFi
    • Resort Credit
    • 2 Flat Screen TVs
    • Private terrace with whirlpool
  • 1-Bedroom Suite Swim-Up

    Part of
    Inclusions
    • 2015-2016
    • 2016-2017
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 60 m²
    • Pool View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 3 children
    • Non-smoking room
    • Bedroom with closed door
    • 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Dining area
    • Desk/Working area
    • Connecting room available on request (connect to One Bedroom Master Suite Swim-Up)
    • Terrace
    • Full bathroom
      • Shower : Rain
      • Bath type : Regular
    • Whirlpool on balcony
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Kitchenette
    • Microwave
    • Room service
    • Telephone
    • FAMILY COLLECTION inclusions
    • WiFi
    • Resort Credit
    • 2 Flat Screen TVs
    • Private terrace with whirlpool and Swim-Up
  • 1-Bedroom Suite Swim-Up Family Concierge

    Part of
    Inclusions
    • 2015-2016
    • 2016-2017
    • FAMILY CONCIERGE INCLUSIONS ( 2015-2016)
    • FAMILY CONCIERGE INCLUSIONS ( 2016-2017)
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 60 m²
    • Pool View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 3 children
    • Non-smoking room
    • Bedroom with closed door
    • 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Dining area
    • Desk/Working area
    • Connecting room available on request (connect to One Bedroom Master Suite Swim-Up)
    • Terrace
    • Full bathroom
      • Shower : Rain
      • Bath type : Regular
    • Whirlpool on balcony
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Kitchenette
    • Microwave
    • Room service
    • Telephone
    • FAMILY COLLECTION inclusions
    • FAMILY CONCIERGE inclusions
    • WiFi
    • Resort Credit
    • 2 Flat Screen TVs
    • Private terrace with whirlpool and Swim-Up
  • 1-Bedroom Master Suite

    Part of
    Inclusions
    • 2015-2016
    • 2016-2017
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 83 m²
    • Run of the house View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • Bedroom with closed door
    • 1 king-size bed
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Dining area
    • Desk/Working area
    • Connecting room available on request (connect to One Bedroom Suite)
    • Terrace
    • Full bathroom
      • Shower : Rain
      • Bath type : Whirlpool
    • Whirlpool on balcony
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Kitchenette
    • Room service
    • Telephone
    • FAMILY COLLECTION inclusions
    • WiFi
    • Resort Credit
    • 2 Flat Screen TVs
    • Private terrace with whirlpool
  • 1-Bedroom Master Suite Family Concierge

    Part of
    Inclusions
    • 2015-2016
    • 2016-2017
    • FAMILY CONCIERGE INCLUSIONS ( 2015-2016)
    • FAMILY CONCIERGE INCLUSIONS ( 2016-2017)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 83 m²
    • Run of the house View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • Bedroom with closed door
    • 1 king-size bed
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Dining area
    • Desk/Working area
    • Connecting room available on request (connect to One Bedroom Suite)
    • Terrace
    • Full bathroom
      • Shower : Rain
      • Bath type : Whirlpool
    • Whirlpool on balcony
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Kitchenette
    • Room service
    • Telephone
    • FAMILY COLLECTION inclusions
    • FAMILY CONCIERGE inclusions
    • WiFi
    • Resort Credit
    • 2 Flat Screen TVs
    • Private terrace with whirlpool
  • 1-Bedroom Master Suite Swim-Up

    Part of
    Inclusions
    • 2015-2016
    • 2016-2017
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 83 m²
    • Pool View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • Bedroom with closed door
    • 1 king-size bed
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Dining area
    • Connecting room available on request (connect to One Bedroom Suite Swim-Up)
    • Terrace
    • Full bathroom
      • Shower : Rain
      • Bath type : Whirlpool
    • Whirlpool on balcony
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Kitchenette
    • Room service
    • Telephone
    • FAMILY COLLECTION inclusions
    • WiFi
    • Resort Credit
    • 2 Flat Screen TVs
    • Private terrace with whirlpool and Swim-Up
  • 2-Bedroom Master Suite

    Part of
    Inclusions
    • 2015-2016
    • 2016-2017
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 143 m²
    • Run of the house View
    • Up to 8 people :
      • Maximum 8 adults
      • Maximum 4 children
    • Non-smoking room
    • Bedroom with closed door
    • 1 king-size bed (1st room)
    • 2 double beds (2nd room)
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Dining area
    • Terrace
    • Full bathroom
      • Shower : Rain
      • Bath type : Whirlpool
    • Whirlpool on balcony
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Kitchenette
    • Microwave
    • Mini-fridge
    • Room service
    • Telephone
    • FAMILY COLLECTION inclusions
    • WiFi
    • Resort Credit
    • 4 Flat Screen TVs
    • 2 private terraces with whirlpool
  • 1-Bedroom Master Suite Swim-Up Family Concierge

    Part of
    Inclusions
    • 2015-2016
    • 2016-2017
    • FAMILY CONCIERGE INCLUSIONS ( 2015-2016)
    • FAMILY CONCIERGE INCLUSIONS ( 2016-2017)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen cable TV
    • 110/120 volts
    • Size of the room : 83 m²
    • Pool View
    • Up to 4 people :
      • Maximum 3 adults
      • Maximum 2 children
    • Non-smoking room
    • Bedroom with closed door
    • 1 king-size bed
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Dining area
    • Connecting room available on request (connect to One Bedroom Suite Swim-Up)
    • Terrace
    • Full bathroom
      • Shower : Rain
      • Bath type : Whirlpool
    • Whirlpool on balcony
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Kitchenette
    • Room service
    • Telephone
    • FAMILY COLLECTION inclusions
    • FAMILY CONCIERGE inclusions
    • WiFi
    • Resort Credit
    • 2 Flat Screen TVs
    • Private terrace with whirlpool and Swim-Up
Sports / Activities

Sports

  • Golf course nearby ($)
  • Kayaking
  • Motorized water sports ($)
  • Non-motorized water sports
  • Snorkeling
  • Squash
  • Tennis
    • Night Tennis
    • Tennis Pro
  • Volleyball

Activities

  • Aerobics
  • Aquafitness
  • Board games
  • Dance lessons
  • Fitness center
  • Games room
  • Jacuzzi
  • Pilates
  • Ping-pong
  • Pool tables
  • Scuba Diving ($)
  • Spinning
  • Stretching sessions
  • Yoga
Internet

WiFi available in :

    • Lobby
    • Room

Internet for Business ($)

Wall plug

Common areas
Family Collection
Fun for Kids and Kids at Heart

When we think of our fondest childhood memories, family holidays immediately spring to mind. We know how precious these moments are, and that is why we have compiled our Family Collection, designed to help you plan the perfect family getaway in the sun.

WHO ARE YOU TRAVELLING WITH?

CHILDREN UP TO AGE 3
FOR THE LITTLE ONES
With babies and kids’ clubs, mini-shows and wading pools, these hotels have thought of your little ones so you can maximize your fun!

CHILDREN AGED 4 TO 11
LITTLE FISH
Like fish in the sea, your kids will make a splash all day long in these hotels boasting water games, aqua parks, pools with slides and fun-filled kids’ clubs.

TEENS AGED 12 TO 16
COOL FOR TEENS
With surf simulators to ride the waves, game rooms to hang out in and discos to dance to their favourite tunes, your teens will never run out of things to do!

SWIM FANS
WAVES OF FUN
These hotels boast water parks and surf simulators, for hours of aqua fun for the whole family!

JUST YOU AND THE KIDS
SINGLE PARENTS
Moms or dads travelling alone with children under 13 can benefit from reduced rates at these hotels or even free stays for kids.

3 OR MORE KIDS
BIG FUN FOR BIG FAMILIES
Families of 5 or more can benefit from adjoining or larger rooms so they can enjoy quality time together, in total comfort.

GRANDPA AND GRANDMA TOO!
MULTI-GENERATIONAL VACATIONS
Luxurious suites of exceptional comfort and a myriad of services at your fingertips to unite all the generations of your tight-knit family.

To find out if this hotel meets the needs of your family, please refer to "Family Collection" Inclusions in the "Inclusions" section.  
May be available with some room categories, according to the property
Restaurants / Bars
  • This information is for informational purposes only and can change depending of the occupancy and season.
    • 24h snacks
    • 24h drinks
    • Disco
  • Restaurant(s)
    • Naos
      Image bar
      • Breakfast : Buffet Restaurant
      • Lunch : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Air conditioning
      • Evening dress code: Casual
      • High chairs available
    • Hadar
      Image bar
      • Minimum age : 18 years old
      • Breakfast : Buffet Restaurant
      • Air conditioning
      • Evening dress code: Casual
    • Fuego
      Image bar
      • Minimum age : 18 years old
      • Dinner : À la Carte Latin American
      • Reservation required
      • Air conditioning
      • Evening dress code: Formal
    • Passion
      Image bar
      • Minimum age : 18 years old
      • Dinner : À la carte restaurant ($)
      • Reservation required
      • Air conditioning
      • Evening dress code: Formal
      Passion Restaurant – Adults only: There is a $90 * usd per person approximate surcharge for guests dining** at Passion Restaurant * prices may vary depending on the daily exchange rate. Surcharge for Paradisus Playa del Carmen guests only ** This surcharge applies for the 7 Courses menu tasting and does not include wine pairing
    • Bana
      Image bar
      • Dinner : À la Carte Asian
      • Reservation required
      • Air conditioning
      • Evening dress code: Casual
      • High chairs available
    • The Grill
      Image bar
      • Minimum age : 18 years old
      • Lunch : À la Carte Grill
      • Dinner : À la Carte Grill
      • Reservation required
      • Air conditioning
      • Evening dress code: Formal
      • Smoking area
    • Olio (exclusive for Family Concierge)
      Image bar
      • Lunch : Snack Bar
      • Dinner : À la Carte Italian
      • Air conditioning
      • Evening dress code: Casual
      • High chairs available
    • Vento
      Image bar
      • Dinner : À la Carte Mediterranean
      • Reservation required
      • Air conditioning
      • Evening dress code: Formal
      • High chairs available
    • Mole
      Image bar
      • Dinner : À la Carte Mexican
      • Reservation required
      • Air conditioning
      • Evening dress code: Casual
      • High chairs available
      • Smoking area
    • The Market
      Image bar
      • Lunch : À la Carte Brazilian
      • Dinner : À la Carte Brazilian
      • Reservation required
      • Evening dress code: Casual
      • High chairs available
      • Smoking area
    • La Palapa
      Image bar
      • Minimum age : 18 years old
      • Breakfast : À la Carte International
      • Lunch : À la Carte International
      • Dinner : À la Carte International
      • Reservation required
      • Air conditioning
      • Evening dress code: Formal
      • Smoking area
    • Sunset Grill & Bar
      Image bar
      • Breakfast : Snack Bar
      • Lunch : Snack Bar
    • Sunrise Grill & Bar
      Image bar
      • Breakfast : Snack Bar
      • Lunch : Snack Bar
    • Gabi Club
      Image bar
      • Lunch : À la Carte Tapas
      • Dinner : À la Carte Tapas
      • Evening dress code: Semi-formal
  • Bar(s)
    • Red Lounge
      Image bar
      • Location : Lobby
      • Opening time : 18:00
      • Closing time : 23:00
      • Local drinks
      • International drinks
      • Premium drinks
    • North Avenue Bar
      Image bar
      • Opening time : 09:00
      • Closing time : 02:00
      • Local drinks
      • International drinks
    • Blue Agave
      Image bar
      • Opening time : 18:00
      • Closing time : 23:00
      • Local drinks
      • International drinks
    • Gabi Club Bar
      Image bar
      • Location : Beach
      • Opening time : 09:00
      • Closing time : 02:00
      • Local drinks
      • International drinks
    • South Avenue Bar
      Image bar
      • Opening time : 09:00
      • Closing time : 02:00
      • Local drinks
      • International drinks
    • La Palapa
      Image bar
      • Opening time : 09:00
      • Closing time : 23:00
      • Local drinks
      • International drinks
    • Toji
      Image bar
      • Opening time : 18:00
      • Closing time : 23:00
      • Local drinks
      • International drinks
    • M Bar, Martini & Wine
      Image bar
      • Opening time : 18:00
      • Closing time : 23:00
      • Local drinks
      • International drinks
    • Sunset Grill & Bar
      Image bar
      • Snack
      • Opening time : 09:00
      • Closing time : 19:00
      • Local drinks
      • International drinks
    • Sunrise Grill & Bar
      Image bar
      • Snack
      • Opening time : 09:00
      • Closing time : 19:00
      • Local drinks
      • International drinks
Kids
  • Baby Club (ages 1 to 4)
  • Kids' Club (ages 5 to 12)
  • Teen Club (ages 13 to 17)
  • 1 kids pool(s)
  • Playground
  • Water park
  • Babysitting ($)
  • Rooms for family of five or more
  • High chair available at the restaurants

Notes

Access to the YHI Spa for kids ($)
Scuba Diving

Services ($)

  • Scuba diving centre off-site
Spa

Services ($)

  • Body Treatments
  • Jacuzzi
  • Massage
  • Sauna
  • Spa Circuits
  • Special Therapies
Wedding / Honeymoon

Free wedding Package

  • Certain restrictions and administration fees may apply. A minimum number of passengers may be required.

Free honeymoon package

  • To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.

Wedding package ($)

Honeymoon package ($)

Special offers
  • 2 children under 13 stay and eat free (2015-2016)

  • Resort Credit (2015-2016)

  • 1 child under 13 stays and eats free (2016-2017)

  • 2 children under 13 stay and eat free (2016-2017)

  • Resort Credit (2016-2017)

Ratings
0000) 5307 Review(s)
TripAdvisor rating
0000)
TripAdvisor rating : Last 3 reviews

Average place, not as kid friendly as I had hoped 000¼¼ July 25, 2016

  • This is my very honest review, which I shared with Paradisus on their survey as well. Regarding children and the family facilities offered, we had quite a few issues. The game room is hardly open and...
  • sarahcY3947DU

Service devine except when it comes to securing 2 double beds! 0000¼ July 25, 2016

  • All inclusive with great food, attentive service, lots of activities, nice pools. They lose points for having told me they would supply my brother and I with 2 double beds and when we arrived we...
  • HecSkisMiami

Paradise at Paradisus La Esmeralda 00000 July 25, 2016

  • Exceeded expectations. The staff was absolutely amazing! Can't say enough about them. From check in to check out the customer service was impeccable. We are a foodie family, the food was "ok". Not...
  • Garciafamof5
Transat rating 88888

Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.
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