The Royal Hideaway Playacar Hotel in Riviera Maya is ideally located on the best beach in Riviera Maya, in the exclusive Playacar zone with its shopping and nightlife area, approximately a 25-minute walk from Playa del Carmen and 60 km from the Cancun airport.
Hotel details
Minimum age
  • Full hotel
  • Minimum age required : 18
Important information
  • Transat has made all reasonable efforts to ensure the accuracy of its product information, promotions, photos, layouts and videos; however, please note that changes may occur at any moment without notice.
  • Note that the flight may land at an airport other than the one associated to your destination. Be sure to review this information at the time of booking.

Important information: Renovations

  • July 13, 2016:
     
    Renovations in the hotel are in process.
     
    Dates: July 13 to November 15, 2016
    Where: The renovations are expected for the following areas: Suites & Presidential Suite, the Theatre, Sports Bar & Piano Bar.
    Substitution: The renovations will be done gradually and for this reason the services offered will not be affected. 

    The hotelier is deploying all possible efforts to minimize the noise and impact of renovations. We apologize in advance for any inconvenience this situation may cause you during your stay.

Brochure Erratum(s)

  • Please take note of the following change in our 2015-2016 brochure. 
     
    July 3, 2015:
    The hotel is 18+, not 13+.
About your Hotel

Hotel Location

  • Approximately 60 km from Cancun International Airport
  • Beachfront
  • Close to a park/nature reserve
  • Close to an attraction/town/historical site
  • Area: Playacar Beach
  • Cancun

Hotel Description

  • Transat Exclusive club
  • Minimum age required - Full hotel
  • 200 rooms
  • 11 building(s)
  • Elevator

Services

  • Parking available at the hotel
  • 6 pool(s)
  • 6 restaurant(s)
  • 5 bar(s)
  • Fitness center
  • Internet business center
  • Evening entertainment
  • Live music
  • Convenience Store ($)
  • Spa ($)
  • Doctor on site ($)
  • Laundry services ($)
  • 2 tennis court(s)
  • Accessible for people with restricted mobility
  • Nurse on site ($)
  • Currency exchange ($)
  • WiFi available in :
    • Lobby
    • Room
  • ATM ($)
  • Scuba diving ($)
  • Golf course nearby ($)
  • Jewellery store ($)
  • Gift shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Convention centre ($)
  • Wine Cellar ($)
  • Beauty salon ($)
  • Massage
  • Spa services ($)
  • Car Rental ($)

Beach

  • Beach Club on site
  • Lounge chairs
  • Palapas
  • Bali Beds

Hotel Contact Information

    Royal Hideaway Playacar 5*

  • Royal Hideaway Playacar Lote Hotelero No 6 Desarollo 77710 Cancun, Quintana Roo Mexico
  • Tel.: 529848734500
  • Email : GM_RoyalHideaway@occidentalhotels.com
Inclusions

For travel between November 1, 2015 and October 31, 2016

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • Concierge service
  • Cool Towel upon arrival
  • Daily activities program
  • Daily sports
  • Dinner shows once/week, upon availability
  • Domestic drinks unlimited
  • Evening entertainment
  • Introduction to scuba diving in pool once/stay
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Premium brand drinks unlimited
  • Room service 24h
  • Welcome cocktail upon arrival
  • Buffet breakfast daily
  • À la carte lunch and dinner , reservations required
  • Service of a representative at destination
  • Honeymoon package
LUXURY COLLECTION INCLUSIONS *:
  • VIP lounge at airport (package only) when available
  • Upgrade to Option Plus with Air Transat
  • Private transfer between the airport and hotel (package only)
  • Room service (24 hours)
  • Safety deposit box
  • Bottle of wine in room upon arrival
  • Fruit basket in room upon arrival
  • Bathrobes and slippers in room
  • Beach towels in room
  • Spa discount (30%)
  • Spa (gift)
  • Resort Credit (US $100 credit/room for fine wines and US $100 credit/room for chef's table)
* Included with "Luxury Room Luxury Collection" and "Ocean View Luxury Room Luxury Collection" only
HONEYMOON PACKAGE INCLUSIONS :

Hotel only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • Concierge service
  • Cool Towel upon arrival
  • Daily activities program
  • Daily sports
  • Dinner shows once/week, upon availability
  • Domestic drinks unlimited
  • Evening entertainment
  • Introduction to scuba diving in pool once/stay
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Premium brand drinks unlimited
  • Room service 24h
  • Welcome cocktail upon arrival
  • Buffet breakfast daily
  • À la carte lunch and dinner , reservations required
  • Service of a representative at destination
  • Honeymoon package
LUXURY COLLECTION INCLUSIONS *:
  • VIP lounge at airport (package only) when available
  • Upgrade to Option Plus with Air Transat
  • Private transfer between the airport and hotel (package only)
  • Room service (24 hours)
  • Safety deposit box
  • Bottle of wine in room upon arrival
  • Fruit basket in room upon arrival
  • Bathrobes and slippers in room
  • Beach towels in room
  • Spa discount (30%)
  • Spa (gift)
  • Resort Credit (US $100 credit/room for fine wines and US $100 credit/room for chef's table)
* Included with "Luxury Room Luxury Collection" and "Ocean View Luxury Room Luxury Collection" only
HONEYMOON PACKAGE INCLUSIONS :

For travel between November 1, 2016 and October 31, 2017

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • Concierge service
  • Cool Towel upon arrival
  • Daily activities program
  • Daily sports
  • Dinner shows once per week, upon availability
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Introduction to scuba diving in pool once per stay
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Premium brand drinks (unlimited)
  • Room service 24-hour
  • Welcome cocktail upon arrival
  • Buffet breakfast daily
  • À la carte lunch and dinner (unlimited, reservations required)
  • Service of a representative at destination
  • Honeymoon package
LUXURY COLLECTION INCLUSIONS *:
  • VIP lounge at airport (package only) when available
  • Upgrade to Option Plus with Air Transat
  • Private transfer between the airport and hotel (package only)
  • Room service 24-hour
  • Safety deposit box
  • Bottle of wine in room upon arrival
  • Fruit basket in room upon arrival
  • Bathrobes and slippers in room
  • Beach towels in room
  • Spa discount of 30%
  • Spa (gift)
  • Resort Credit US $100/room for fine wines and US $100/room for chef's table
* Included with "Luxury Room Luxury Collection" and "Ocean View Luxury Room Luxury Collection" only
HONEYMOON PACKAGE INCLUSIONS :

Hotel only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

GENERAL INCLUSIONS :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • Concierge service
  • Cool Towel upon arrival
  • Daily activities program
  • Daily sports
  • Dinner shows once per week, upon availability
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Introduction to scuba diving in pool once per stay
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Premium brand drinks (unlimited)
  • Room service 24-hour
  • Welcome cocktail upon arrival
  • Buffet breakfast daily
  • À la carte lunch and dinner (unlimited, reservations required)
  • Service of a representative at destination
  • Honeymoon package
LUXURY COLLECTION INCLUSIONS *:
  • VIP lounge at airport (package only) when available
  • Upgrade to Option Plus with Air Transat
  • Private transfer between the airport and hotel (package only)
  • Room service 24-hour
  • Safety deposit box
  • Bottle of wine in room upon arrival
  • Fruit basket in room upon arrival
  • Bathrobes and slippers in room
  • Beach towels in room
  • Spa discount of 30%
  • Spa (gift)
  • Resort Credit US $100/room for fine wines and US $100/room for chef's table
* Included with "Luxury Room Luxury Collection" and "Ocean View Luxury Room Luxury Collection" only
HONEYMOON PACKAGE INCLUSIONS :
Rooms
  • For your comfort, each room offers :
  • Luxury Room

    • Mini-bar
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Pool or Garden View
    • Up to 3 people :
      • Maximum 3 adults
    • Non-smoking room
    • 1 king-size bed or 2 queen-size beds
    • Extra bed (on request)
    • Connecting room available on request (connect to 10 connecting Luxury Rooms)
    • Balcony
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Mini-fridge
    • Pillow menu
    • Room service
    • Telephone
    • WiFi
  • Luxury Room Luxury Collection

    Part of
    Inclusions
    • 2015-2016
    • 2016-2017
    • Mini-bar
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Pool or Garden View
    • Up to 3 people :
      • Maximum 3 adults
    • Non-smoking room
    • 1 king-size bed or 2 queen-size beds
    • Extra bed (on request)
    • Connecting room available on request (connect to 10 connecting Luxury Rooms)
    • Balcony
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Mini-fridge
    • Pillow menu
    • Room service
    • Telephone
    • LUXURY COLLECTION inclusions
    • WiFi
  • Ocean View Luxury Room

    • Mini-bar
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Partial Ocean View
    • Up to 3 people :
      • Maximum 3 adults
    • Non-smoking room
    • 1 king-size bed or 2 queen-size beds
    • Extra bed (on request)
    • Living area
    • Connecting room available on request (connect to 3 connecting rooms with Luxury)
    • Balcony
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Mini-fridge
    • Pillow menu
    • Room service
    • Telephone
    • WiFi
  • Ocean View Luxury Room Luxury Collection

    Part of
    Inclusions
    • 2015-2016
    • 2016-2017
    • Mini-bar
    • In-room safe
    • Satellite TV
    • 110/120 volts
    • Partial Ocean View
    • Up to 3 people :
      • Maximum 3 adults
    • Non-smoking room
    • 1 king-size bed or 2 queen-size beds
    • Extra bed (on request)
    • Living area
    • Connecting room available on request (connect to 3 connecting rooms with Luxury)
    • Balcony
    • Full bathroom
      • Shower : Regular
      • Bath type : Whirlpool
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Mini-fridge
    • Pillow menu
    • Room service
    • Telephone
    • LUXURY COLLECTION inclusions
    • WiFi
Sports / Activities

Sports

  • Deep sea fishing ($)
  • Fishing ($)
  • Golf course nearby ($)
  • Kayaking
  • Non-motorized water sports
  • Sailing
  • Snorkeling
  • Windsurfing
  • Tennis
    • 2 tennis court(s)
    • Night Tennis
    • Tennis Pro ($)

Activities

  • Aerobics
  • Aquafitness
  • Bicycles
  • Cooking lessons
  • Fitness center
  • Introduction to scuba diving in pool
  • Jacuzzi
  • Petanque
  • Scuba Diving ($)
  • Shuffleboard
Internet

WiFi available in :

    • Lobby
    • Room

Internet for Business

Wall plug

Luxury Collection
The Crème de la Crème of Sun Holidays

Enter the sumptuous world of lavish holidays by staying at one of the five-star resorts in our Luxury Collection. Blending fine cuisine, deluxe spas and exclusive privileges, these havens of relaxation and pure bliss treat you like a star… minus the paparazzi!

BENEFITS EXCLUSIVE TO TRANSAT
Free access to the VIP LOUNGE at airports **
Upgrade to OPTION PLUS on Air Transat. For information onOption Plus, visit Travel Information
Private ROUNDTRIP TRANSFERS

YOU’LL ALSO ENJOY…
Free WiFi in the room and public spaces*
Unlimited à la carte gourmet dining ** 
Access to spa facilities
Concierge or butler service
Waiter service at the pool and beach
Unlimited premium brand drinks
24-hour room service
Beach towels, bathrobes and slippers in the room upon arrival
Coffee maker with local coffee
Bottle of sparkling wine and fruit platter in the room upon arrival

* Some restrictions may apply in Cuba.
** Where available.

May be available with some room categories, according to the property
Restaurants / Bars
  • This information is for informational purposes only and can change depending of the occupancy and season.
  • Restaurant(s)
    • Las Ventanas
      Image bar
      • Minimum age : 18 years old
      • Dinner : Signature Cuisine
      • Reservation required
      • Air conditioning
      • Evening dress code: Formal
      • Smoking area
    • Spices
      Image bar
      • Minimum age : 18 years old
      • Breakfast : À la Carte Mexican
      • Lunch : À la Carte Seafood
      • Dinner : À la Carte Caribbean
      • Reservation required
      • Air conditioning
      • Evening dress code: Formal
      • Smoking area
    • Palazzo
      Image bar
      • Minimum age : 18 years old
      • Dinner : À la Carte Italian
      • Reservation required
      • Air conditioning
      • Evening dress code: Formal
      • Smoking area
    • Azia
      Image bar
      • Minimum age : 18 years old
      • Dinner : À la Carte Asian
      • Reservation required
      • Air conditioning
      • Evening dress code: Formal
    • The Grill
      Image bar
      • Minimum age : 18 years old
      • Dinner : À la Carte Mediterranean
      • Reservation required
      • Evening dress code: Formal
    • The Deck
      Image bar
      • Minimum age : 18 years old
      • Lunch : Snack Bar
      • Dinner : Snack Bar
      • Evening dress code: Casual
      • Smoking area
    • Club Royale
      Image bar
      • Minimum age : 18 years old
      • Dinner : Dinner Show
      • Reservation required
      • Air conditioning
      • Evening dress code: Formal
    • Afternoon Tea
      Image bar
      • Minimum age : 18 years old
      • Dinner : Coffee shop & desserts
      • Air conditioning
      • Evening dress code: Semi-formal
  • Bar(s)
    • Bar Allegria
      Image bar
      • Opening time : 18:00
      • Closing time : 01:00
      • Local drinks
      • Premium drinks
    • Las Ventanas Lounge Bar
      Image bar
      • Piano Bar
      • Opening time : 18:00
      • Closing time : 23:00
      • Local drinks
      • International drinks
      • Premium drinks
    • Bar Deck
      Image bar
      • Location : Pool
      • Opening time : 09:00
      • Closing time : 18:00
      • Local drinks
      • International drinks
    • Afternoon Tea
      Image bar
      • Opening time : 16:00
      • Closing time : 18:00
Golf 1
  • There’s nothing like a good game of golf to get you in the vacation spirit, so here's some information on nearby golf course(s) offering advantageous rates locally ($).

    This information is for informational purposes only and is subject to change.

Hard Rock Golf Club Riviera Maya

Designed by Robert Von Hagge
Paseo Xaman-Há s/n, Manzana 26, Playa Del Carmen
529848734990
teetimesrivieramaya@hrhrivieramaya.com
  • Golf Course near the property
  • 18 holes
  • Driving range ($)
  • Lockers ($)
  • Par 72
  • 7,144 yards
  • Pre-reserved tee times available
  • Formal dress code
  • Putting green
  • Teaching pro ($)
  • Club house ($)
  • Pro shop ($)
  • Chipping green
Scuba Diving

Services ($)

  • Introduction to scuba diving in pool
  • Scuba diving centre on site
  • PADI certification
Spa

Services ($)

  • Body Treatments
  • Jacuzzi
  • Massage
  • Sauna
  • Spa Circuits
  • Special Therapies
Wedding / Honeymoon

Free honeymoon package

  • To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.

Honeymoon package ($)

Eco-responsible

Green Globe

Green Globe is a stringent international certification program for the travel and tourism industry that incorporates sustainability principles.

Earth Check

EarthCheck, managed and owned by EC3 Global, is an international environmental benchmarking and certification program designed specifically for the travel and tourism industry. The EarthCheck program is built on Agenda 21 principles and is now delivered in over 70 countries across the globe.
Special offers
  • Resort Credit (2016-2017)

Ratings
0000) 3504 Review(s)
TripAdvisor rating
0000)
TripAdvisor rating : Last 3 reviews

Dive trip 00000 July 25, 2016

  • I'm pleased with the high quality of service , food and rooms! Our concierge provided helpful information, the restaurants accommodated all our needs, the pool and landscaping were incredible . We...
  • sweetjonnyd

Amazing, beautiful, restful, you won't want to leave 00000 July 25, 2016

  • We stayed in the villa closest to the ocean. We didn't book it it just happened. Next time I will make I will request it. Our room had an ocean view. Everything about this place is 5 star. I had...
  • onelawgrl

My wife and I on our yearly getaway as a couple 0000¼ July 25, 2016

  • This is a low key resort for couples, no kids are allowed. It was a great resort for my wife to have a nice quiet romantic getaway. It only has around 200 rooms divided up among 9 three level...
  • eda232
Transat rating 88888

Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.