Phone number to contact us.
1-866-987-2828
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Canada (CAD) - English
Canada (CAD) - Français
Canada (CAD) - English
Canada (CAD) - Français
How can we help you?
The Cybersecurity team has updated the
Logical Access Management Standard
to improve our security and productivity in managing our passwords.
Your password must have a
minimum of twelve (12) characters.
Please note that passwords must contain
at least three of the following character types
:
uppercase
,
lowercase
,
numeric
and
special characters
(e.g. #@$%&!).
Passwords with familiar words/sequences like “Transat”, “Canada”, “123”, “2020”, “password” and more, cannot be used.
I can't access my account
You need to have setup your security questions beforehand. Otherwise, please contact CSI.
My account is locked.
I forgot my password.
My password is expired.
I did not change my password in over 180 days.
Reset my password
Password management
I want to modify my current password.
Change my password
Multi-factor authentication
I want to register for MFA
I have a new cellphone.
I want to change my MFA settings.
Setup my MFA
Manage my secrets
I want to register with the self-service password reset
I want to change my secret questions.
Setup my secret questions