FAQ / Contact us
As the Number 1 tour operator in Canada, Transat works closely with an extensive network of travel agencies throughout Canada, the United States, and France. Our partners in the travel industry are well informed about our destinations and products.
For more information on our product line or the availability and prices of specific products, please contact your travel agent, who has the training and expertise to answer all your questions. You can also reach our sale center at 1-866-322-6649, 24 hours a day.
Our offices are located at
300 Léo-Pariseau Street, Suite 500
Montreal, QC H2X 4C2
||Website / Email
People who are hearing impaired can call 1-866-234-5136 (TTY) toll free within North America
||24 hours a day.
||For inquiries from the media, click here
|Information on Transat partner airlines
by Air Transat.
|Arrivals and departures for the next 48 hours
||See the Flight schedule section
|Customer Service Request
||Passengers can fill in one of our forms
||To send us your resumé
|Corporate responsibility (sustainable development, environmental protection, support for communities and philanthropy)
||For any questions or comments on these subjects, please contact us
If your request is related to access, rectification or erasure of your personal information, you must fill out the identity verification form and follow the instructions.
Passengers flying to/from the USA
All complaints and comments regarding your recent travel experience with Air Transat may be registered with the US Department of Transportation's Aviation Consumer Protection Division (ACPD) by the following methods:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave, S.E.
Washington, D.C. 20590
Aviation Consumer Protection Division
202-366-2220 (TTY 202-366-0511)
Transat Customer Relations Department will address, via telephone, electronic service or conventional postal service, all issues and compliments from customers regarding flights already taken.
Transat asks that all concerns be directed to:
Toll free: 1-800-387-2672
Or sent by regular mail to:
ATTN: Customer Relations Department
300 Leo Pariseau, Suite 500
Montreal, Quebec, H2X 4C2
Alternatively, customers may fill out our Feedback Form in the "FAQ and Customer Service Form" section below.