FAQ / Contact us

As the Number 1 tour operator in Canada, Transat works closely with an extensive network of travel agencies throughout Canada, the United States, and France. Our partners in the travel industry are well informed about our destinations and products.

For more information on our product line or the availability and prices of specific products, please contact your travel agent, who has the training and expertise to answer all your questions. You can also reach our sale center at 1-866-322-6649, 24 hours a day.

Our offices are located at
300 Léo-Pariseau Street, Suite 500
Montreal, QC H2X 4C2

General information
Service Telephone Website / Email Comments
Bookings 1-866-322-6649

People who are hearing impaired can call 1-866-234-5136 (TTY) toll free within North America
  24 hours a day.
Media relations   For inquiries from the media, click here  
Information on Transat partner airlines   Services provided
by Air Transat
Arrivals and departures for the next 48 hours   See the Flight schedule section  
Customer Service Request   Passengers can fill in one of our forms  
Human resources   emplois@transat.com. To send us your resumé
Corporate responsibility (sustainable development, environmental protection, support for communities and philanthropy)   For any questions or comments on these subjects, please contact us  
Privacy Policy   Click here for any questions or comments related to our Privacy Policy.

If your request is related to access, rectification or erasure of your personal information, you must fill out the identity verification form and follow the instructions.

Passengers flying to/from the USA

All complaints and comments regarding your recent travel experience with Air Transat may be registered with the US Department of Transportation's Aviation Consumer Protection Division (ACPD) by the following methods:

By Mail:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave, S.E.
Washington, D.C. 20590

By Internet:
Aviation Consumer Protection Division

By Telephone:
202-366-2220 (TTY 202-366-0511)

Transat Customer Relations Department will address, via telephone, electronic service or conventional postal service, all issues and compliments from customers regarding flights already taken.

Transat asks that all concerns be directed to:

Email: customerrelations@transat.com
Toll free: 1-800-387-2672
Fax: 1-866-828-6099

Or sent by regular mail to:
ATTN: Customer Relations Department
300 Leo Pariseau, Suite 500
Montreal, Quebec, H2X 4C2

Alternatively, customers may fill out our Feedback Form in the "FAQ and Customer Service Form" section below.