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The Hard Rock Riviera Maya Hotel in Riviera Maya area is nestled on a quiet private beach next to Puerto Aventuras and approximately 70 km from the Cancun airport. This hotel is divided into a family-friendly section and an adult-only section.
Hotel details
Minimum age
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  • Some section only
  • Minimum age required : 18
Important information
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About your Hotel
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Hotel Location

  • Approximately 70 km from Cancun International Airport
  • Close to a park/nature reserve
  • Close to an attraction/town/historical site
  • Area: Puerto Aventuras

Hotel Description

  • Minimum age required - Some section only
  • 1264 rooms
  • 9 building(s) of 3 storey(s)
  • Elevator

Services

  • Rooms for family of 5 or more
  • Parking available at the hotel
  • 6 pool(s)
  • 9 restaurant(s)
  • 10 bar(s)
  • Disco
  • Fitness center
  • Internet business center
  • Evening entertainment
  • Live music
  • Convenience Store ($)
  • Spa ($)
  • -
  • Check-in time : 3:00 PM
  • WiFi available in :
    • The entire complex
  • Check-out time : 12:00 PM
  • Mini-disco
  • Babysitting ($)
  • Golf course nearby ($)
  • Gift shop ($)
  • Minimum age to check in without an adult : 18 years old
  • Convention centre
  • Beauty salon ($)
  • Children's theme : Angelina Ballerina™
  • Children's theme : Barney™
  • Children's theme : Bob the Builder™
  • Children's theme : Thomas & Friends™

Beach

  • Private beach
  • Beach Club (facilities on the beach) : Yes (included)
  • Lounge chairs
  • Palapas
  • Bali Beds ($)

Hotel Contact Information

  • Hard Rock Hotel Riviera Maya 5*
  • Km 72, Carretera Cancun-Chetumal 77710 Puerto Aventuras Mexico
  • Tel.: 529848751130
  • Fax : 529848751131
Inclusions
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For travel between November 1, 2017 and October 31, 2018

Package

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • Daily activities program
  • Daily sports
  • Domestic drinks and select premium brand drinks (unlimited, house wine included)
  • Evening entertainment
  • In-room liquor dispenser
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Phone calls to Canada (unlimited, restrictions apply)
  • Room service 24-hour
  • Snacks
  • Turn-down service
  • Buffet breakfast, lunch and dinner
  • À la carte lunch and dinner (unlimited, no reservation required)
  • Service of a representative at destination
  • Golf package
  • Honeymoon package
Family Collection inclusions *:
  • Part of: Big Fun for Big Families and Cool for Teens
  • Children's entertainment
  • Equipment for kids
  • Kids' Club (ages 4 to 12)
  • Free seat selection for kids exclusive to Air Transat Kids Club members (some restrictions may apply)
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only) exclusive to Air Transat Kids Club members (some restrictions may apply)
  • Accommodation for families of five or more
* Included with "Deluxe Family Room", "Deluxe Platinum Double Beds", "Rock Royalty Level Deluxe Platinum Double Beds", "Rock Royalty Level Deluxe Platinum King Bed", "Deluxe Platinum Grand Sky Terrasse Connecting 2 Bedrooms", "Deluxe Gold Room Double Beds", "Deluxe Gold Room PURE Double Beds", "Deluxe Gold Room PURE King Bed", "2-Bedroom Rock Suite Platinum", "2-Bedroom Rock Suite Platinum Rooftop" and "2-Bedroom Rock Star Suite" only
GOLF PACKAGE inclusions :
  • Unlimited golf/adult/stay (some blackout dates and restrictions may apply. Tee times can be reserved 90 days prior to client arrival)
  • Transportation to and from golf course complimentary at the Hard Rock Golf Club Riviera May)
  • Available with all room categories
  • Beverages and snacks included at the Hard Rock Golf Club Riviera Maya
  • Shared golf cart included
  • Fee(s) ( a 20% service fee will apply to each round of golf played)
  • Package available from April 15, 2017 to Dec. 21, 2018
Tee times are subject to space and availability.

Unlimited Golf is combinable with the Limiteless Resort Credit 

Accommodation only

All inclusive (AI) meal plan :

Our most popular vacation option features:

3 meals a day
Unlimited alcoholic and non-alcoholic drinks
A variety of activities

And more!

General inclusions :
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • Daily activities program
  • Daily sports
  • Domestic drinks and select premium brand drinks (unlimited, house wine included)
  • Evening entertainment
  • In-room liquor dispenser
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Phone calls to Canada (unlimited, restrictions apply)
  • Room service 24-hour
  • Snacks
  • Turn-down service
  • Buffet breakfast, lunch and dinner
  • À la carte lunch and dinner (unlimited, no reservation required)
  • Service of a representative at destination
  • Golf package
  • Honeymoon package
Family Collection inclusions *:
  • Part of: Big Fun for Big Families and Cool for Teens
  • Children's entertainment
  • Equipment for kids
  • Kids' Club (ages 4 to 12)
  • Free seat selection for kids exclusive to Air Transat Kids Club members (some restrictions may apply)
  • Dedicated family check-in at airport counter (package only) available at main Canadian airports
  • Priority check-in and boarding (package only)
  • Priority baggage handling (package only) exclusive to Air Transat Kids Club members (some restrictions may apply)
  • Accommodation for families of five or more
* Included with "Deluxe Family Room", "Deluxe Platinum Double Beds", "Rock Royalty Level Deluxe Platinum Double Beds", "Rock Royalty Level Deluxe Platinum King Bed", "Deluxe Platinum Grand Sky Terrasse Connecting 2 Bedrooms", "Deluxe Gold Room Double Beds", "Deluxe Gold Room PURE Double Beds", "Deluxe Gold Room PURE King Bed", "2-Bedroom Rock Suite Platinum", "2-Bedroom Rock Suite Platinum Rooftop" and "2-Bedroom Rock Star Suite" only
GOLF PACKAGE inclusions :
  • Unlimited golf/adult/stay (some blackout dates and restrictions may apply. Tee times can be reserved 90 days prior to client arrival)
  • Transportation to and from golf course complimentary at the Hard Rock Golf Club Riviera May)
  • Available with all room categories
  • Beverages and snacks included at the Hard Rock Golf Club Riviera Maya
  • Shared golf cart included
  • Fee(s) ( a 20% service fee will apply to each round of golf played)
  • Package available from April 15, 2017 to Dec. 21, 2018
Tee times are subject to space and availability.

Unlimited Golf is combinable with the Limiteless Resort Credit 
Rooms
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  • For your comfort, each room offers :
  • Deluxe Diamond Room > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 45 m²
    • Run of the house View
    • Up to 2 people :
      • Maximum 2 adults
    • 1 king-size bed
    • Extra bed (on request)
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Telephone
    • Bathrobes and slippers in room
    • Concierge service (exclusive phone and select in-room dining menu)
    • Exclusive check-in and late check-out (early check­‐in; subject to availability)
    • In-room liquor dispenser with JB Whisky, Absolut Vodka, Appleton White Rum and Jose Cuervo Tequila
    • Room service (24 h)
    • Aromatherapy
    • Bath amenities
    • Complimentary beach bag
    • Resort Credit (receive up to $1,800 resort credit per room/ stay; 20% applicable tax on all purchases made with resort credits. Some restrictions may apply)
  • Deluxe Diamond Room - Adult Section > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 45 m²
    • Partial Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • 1 king-size bed
    • Extra bed (on request)
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Telephone
    • Bathrobes and slippers in room
    • Concierge service (exclusive phone and select in-room dining menu)
    • Exclusive check-in and late check-out (early check­‐in; subject to availability)
    • In-room liquor dispenser with JB Whisky, Absolut Vodka, Appleton White Rum and Jose Cuervo Tequila
    • Room service (24 h)
    • Aromatherapy
    • Bath amenities
    • Complimentary beach bag
    • Resort Credit (receive up to $1,800 resort credit per room/ stay; 20% applicable tax on all purchases made with resort credits. Some restrictions may apply)
  • Deluxe Family Room > Ø

    Inclusions
    • Family Collection inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 90 m²
    • Resort View
    • Up to 6 people :
      • Maximum 4 adults
      • Maximum 3 children
    • Bedroom with closed door
    • 1 king-size bed (1st room)
    • 2 double beds (2nd room)
    • Extra bed (on request)
    • Crib (on request)
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Telephone
    • Video games
    • Family Collection inclusions
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Mini-bar for kids; with snacks, juices, soda, chocolate milk, candy and more
    • Room service (for adults and kids)
    • Bath amenities (for adults and kids)
    • Bonus (Fun in The Sun Bucket Kit for kids)
    • Resort Credit (receive up to $1,800 resort credit per room/ stay; 20% applicable tax on all purchases made with resort credits. Some restrictions may apply)
  • Deluxe Platinum Double Beds > Ø

    Inclusions
    • Family Collection inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 45 m²
    • Partial Ocean View
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • Family Collection inclusions
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Bath amenities
    • Resort Credit (receive up to $1,800 resort credit per room/stay; 20% applicable tax on all purchases made with resort credits. Some restrictions may apply)
  • Rock Royalty Level Deluxe Platinum Double Beds > Ø

    Inclusions
    • Family Collection inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 45 m²
    • Partial Ocean View
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service
    • Telephone
    • Family Collection inclusions
    • Bathrobes and slippers in room
    • Concierge service (on call)
    • In-room liquor dispenser with premium brands
    • Massage (25-Minute Couples Massage once/stay)
    • Snacks
    • VIP room amenities
    • Late check-out (subject to availability)
    • Aromatherapy
    • Bath amenities
    • VIP check in and check out
    • Resort Credit (receive up to $1,800 resort credit per room/stay; 20% applicable tax on all purchases made with resort credits. Some restrictions may apply)
    Beach bag Ironing service (2 items/person/stay)
  • Rock Royalty Level Deluxe Platinum King Bed > Ø

    Inclusions
    • Family Collection inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 45 m²
    • Partial Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • 1 king-size bed
    • Extra bed (on request)
    • Crib (on request)
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service
    • Telephone
    • Family Collection inclusions
    • Bathrobes and slippers in room
    • Concierge service (on call)
    • In-room liquor dispenser with premium brands
    • Massage (25-Minute Couples Massage once/stay)
    • Snacks
    • VIP room amenities
    • Late check-out (subject to availability)
    • Aromatherapy
    • Bath amenities
    • VIP check in and check out
    • Resort Credit (receive up to $1,800 resort credit per room/stay; 20% applicable tax on all purchases made with resort credits. Some restrictions may apply)
    Beach bag Ironing service (2 items/person/stay)
  • Rock Royalty Level Deluxe Platinum King Bed - Adult Section > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 45 m²
    • Partial Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • 1 king-size bed
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • Concierge service (on call)
    • In-room liquor dispenser with premium brands
    • Massage (25-Minute Couples Massage once/stay)
    • Snacks
    • VIP room amenities
    • Late check-out (subject to availability)
    • Aromatherapy
    • Bath amenities
    • VIP check in and check out
    • Resort Credit (receive up to $1,800 resort credit per room/stay; 20% applicable tax on all purchases made with resort credits. Some restrictions may apply)
    Beach bag Ironing service (2 items/person/stay)
  • Deluxe Platinum Grand Sky Terrasse > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 90 m²
    • Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • 1 king-size bed
    • Extra bed (on request)
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Outside whirlpool
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Access to a private 3rd floor grand sky terrace with lounge chairs
    • Bath amenities
    • Resort Credit (receive up to $1,800 resort credit per room/ stay; 20% applicable tax on all purchases made with resort credits. Some restrictions may apply)
  • Deluxe Platinum Grand Sky Terrasse - Adult Section > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 90 m²
    • Ocean View
    • Up to 2 people :
      • Maximum 2 adults
    • 1 king-size bed
    • Extra bed (on request)
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Outside whirlpool
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Access to a private 3rd floor grand sky terrace with lounge chairs
    • Bath amenities
    • Resort Credit (receive up to $1,800 resort credit per room/ stay; 20% applicable tax on all purchases made with resort credits. Some restrictions may apply)
  • Deluxe Platinum Grand Sky Terrasse Connecting 2 Bedrooms > Ø

    Inclusions
    • Family Collection inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 179 m²
    • Ocean View
    • Up to 6 people :
      • Maximum 6 adults
      • Maximum 4 children
    • Bedroom with closed door
    • 1 king-size bed (1st room)
    • 2 double beds (2nd room)
    • Extra bed (on request)
    • Crib (on request)
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • Family Collection inclusions
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Access to a private 3rd floor grand sky terrace, lounge chairs and hot tub
    • Bath amenities (for adults and kids)
    • Resort Credit (receive up to $1,800 resort credit per room/ stay; 20% applicable tax on all purchases made with resort credits. Some restrictions may apply)
  • Deluxe Gold Room Double Beds > Ø

    Inclusions
    • Family Collection inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 45 m²
    • Garden View
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • Family Collection inclusions
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Bath amenities
    • Resort Credit (receive up to $1,800 resort credit per room/ stay; 20% applicable tax on all purchases made with resort credits. Some restrictions may apply)
  • Deluxe Gold Room PURE Double Beds > Ø

    Inclusions
    • Family Collection inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 45 m²
    • Garden View
    • Up to 4 people :
      • Maximum 4 adults
      • Maximum 2 children
    • 2 double beds
    • Extra bed (on request)
    • Crib (on request)
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • Family Collection inclusions
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Bath amenities
    • Resort Credit (receive up to $1,800 resort credit per room/ stay; 20% applicable tax on all purchases made with resort credits. Some restrictions may apply)
    hypo-allergenic rooms air purification system 7-step room cleaning process(in addition to usual cleaning protocol)
  • Deluxe Gold Room PURE King Bed > Ø

    Inclusions
    • Family Collection inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 45 m²
    • Garden View
    • Up to 2 people :
      • Maximum 2 adults
    • 1 king-size bed
    • Extra bed (on request)
    • Crib (on request)
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • Family Collection inclusions
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Bath amenities
    • Resort Credit (receive up to $1,800 resort credit per room/ stay; 20% applicable tax on all purchases made with resort credits. Some restrictions may apply)
    hypo-allergenic rooms air purification system 7-step room cleaning process(in addition to usual cleaning protocol)
  • Deluxe Gold Room PURE King Bed - Adult Section > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 45 m²
    • Garden View
    • Up to 2 people :
      • Maximum 2 adults
    • 1 king-size bed
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Bath amenities
    • Resort Credit (receive up to $1,800 resort credit per room/ stay; 20% applicable tax on all purchases made with resort credits. Some restrictions may apply)
    hypo-allergenic rooms air purification system 7-step room cleaning process(in addition to usual cleaning protocol)
  • Deluxe Gold Room Double Beds - Adult Section > Ø

    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 45 m²
    • Garden View
    • Up to 4 people :
      • Maximum 4 adults
    • Non-smoking room
    • 2 double beds
    • Extra bed (on request)
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Ceiling fan
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Bath amenities
    • Resort Credit (receive up to $1,800 resort credit per room/ stay; 20% applicable tax on all purchases made with resort credits. Some restrictions may apply)
  • Deluxe Gold Room King Bed > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 45 m²
    • Garden View
    • Up to 2 people :
      • Maximum 2 adults
    • 1 king-size bed
    • Extra bed (on request)
    • Crib (on request)
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Bath amenities
    • Resort Credit (receive up to $1,800 resort credit per room/ stay; 20% applicable tax on all purchases made with resort credits. Some restrictions may apply)
  • Deluxe Gold Room King Bed - Adult Section > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 45 m²
    • Garden View
    • Up to 2 people :
      • Maximum 2 adults
    • 1 king-size bed
    • Extra bed (on request)
    • Crib (on request)
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • Iron & ironing board
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Bath amenities
    • Resort Credit (receive up to $1,800 resort credit per room/ stay; 20% applicable tax on all purchases made with resort credits. Some restrictions may apply)
  • 2-Bedroom Rock Suite Platinum > Ø

    Inclusions
    • Family Collection inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 240 m²
    • Oceanfront
    • Up to 6 people :
      • Maximum 6 adults
      • Maximum 4 children
    • Bedroom with closed door
    • 1 king-size bed (1st room)
    • 2 double beds (2nd room)
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Dining room (closed area)
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Telephone
    • Family Collection inclusions
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Restaurant(s) (exclusive)
    • Room service (24-hour with select menu)
    • Turn-down service and nightly petit fours
    • Aromatherapy
    • Bath amenities
    • Resort Credit (receive up to $1,800 resort credit per room/ stay; 20% applicable tax on all purchases made with resort credits. Some restrictions may apply)
  • 2-Bedroom Rock Suite Platinum - Adult Section > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 240 m²
    • Oceanfront
    • Up to 6 people :
      • Maximum 6 adults
    • Bedroom with closed door
    • 1 king-size bed (1st room)
    • 2 double beds (2nd room)
    • Extra bed (on request)
    • Living area
    • Dining room (closed area)
    • Desk/Working area
    • Balcony or terrace
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Telephone
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Restaurant(s) (exclusive)
    • Room service (24-hour with select menu)
    • Turn-down service and nightly petit fours
    • Aromatherapy
    • Bath amenities
    • Resort Credit (receive up to $1,800 resort credit per room/ stay; 20% applicable tax on all purchases made with resort credits. Some restrictions may apply)
  • 2-Bedroom Rock Suite Platinum Rooftop > Ø

    Inclusions
    • Family Collection inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 480 m²
    • Oceanfront
    • Up to 6 people :
      • Maximum 6 adults
      • Maximum 4 children
    • Bedroom with closed door
    • 1 king-size bed (1st room)
    • 2 double beds (2nd room)
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Dining room (closed area)
    • Desk/Working area
    • Balcony
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Telephone
    • Family Collection inclusions
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Room service (24-hour with select menu)
    • Turn-down service and nightly petit fours
    • Aromatherapy
    • Bath amenities
    • Resort Credit (receive up to $1,800 resort credit per room/ stay; 20% applicable tax on all purchases made with resort credits. Some restrictions may apply)
    Sky terrace with a hydro spa tub, table, chairs and a restroom.
  • 2-Bedroom Rock Suite Platinum Rooftop - Adult Section > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 480 m²
    • Oceanfront
    • Up to 6 people :
      • Maximum 6 adults
    • Bedroom with closed door
    • 1 king-size bed (1st room)
    • 2 double beds (2nd room)
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Dining room (closed area)
    • Desk/Working area
    • Balcony
    • Bathroom with shower only
      • Shower : Regular
    • Whirlpool in room
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Telephone
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Room service (24-hour with select menu)
    • Turn-down service and nightly petit fours
    • Aromatherapy
    • Bath amenities
    • Resort Credit (receive up to $1,800 resort credit per room/ stay; 20% applicable tax on all purchases made with resort credits. Some restrictions may apply)
    Sky terrace with a hydro spa tub, table, chairs, restroom
  • 2-Bedroom Rock Star Suite > Ø

    Inclusions
    • Family Collection inclusions (Season 2017-2018)
    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 463 m²
    • Oceanfront
    • Up to 6 people :
      • Maximum 6 adults
      • Maximum 4 children
    • Bedroom with closed door
    • 1 king-size bed (1st room)
    • 2 double beds (2nd room)
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Dining room (closed area)
    • Balcony
    • Full bathroom
      • Shower : Rain
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service
    • Telephone
    • Family Collection inclusions
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Room service (24-hour with select menu)
    • Turn-down service and nightly petit fours
    • Priority check-in at the hotel
    • Late check-out until 3 pm (available upon request)
    • Aromatherapy
    • Bath amenities
    • Resort Credit (receive up to $1,800 resort credit per room/ stay; 20% applicable tax on all purchases made with resort credits. Some restrictions may apply)
    Rock Royal Personal Assistant ( 7am- 11pm) Express Luggage delivery  Complementary 25-minute couple's massage at the Rock Spa
  • 2-Bedroom Rock Star Suite - Adult Section > Ø

    • WiFi
    • Mini-bar
    • In-room safe
    • Flat screen satellite TV
    • 110/120 volts
    • Size of the room : 463 m²
    • Oceanfront
    • Up to 4 people :
      • Maximum 4 adults
    • Bedroom with closed door
    • 1 king-size bed (1st room)
    • 1 king-size bed (2nd room)
    • Extra bed (on request)
    • Crib (on request)
    • Living area
    • Dining area
    • Terrace
    • Full bathroom
      • Shower : Rain
    • Individual air-conditioning
    • CD/DVD player
    • Radio/alarm clock
    • Coffee/tea-maker
    • Turndown service
    • Hairdryer
    • iDock
    • Iron & ironing board
    • Pillow menu
    • Room service
    • Telephone
    • Bathrobes and slippers in room
    • In-room liquor dispenser
    • Room service (24-hour with select menu)
    • Turn-down service and nightly petit fours
    • Priority check-in at the hotel
    • Late check-out until 3 pm (available upon request)
    • Aromatherapy
    • Bath amenities
    • Resort Credit (receive up to $1,800 resort credit per room/ stay; 20% applicable tax on all purchases made with resort credits. Some restrictions may apply)
    Rock Royal Personal Assistant ( 7am- 11pm) Express Luggage delivery  Complementary 25-minute couple's massage at the Rock Spa Private Game/ Theater Room ( inclusions):
    • Plush Bean Bags and Lazy boy seating
    • Blue-Ray player
    • Xbox 360 with Kinect 
    • Projector and screen
    • Surround Sound System
    Fitness Center (Inclusions):
    • Treadmill
    • Cycling Machine
    • Dumbbells
    Upstairs Terrace ( inclusions):
    • Additional half bath
    • Custom Dinning Area
    • HD TV
    • Hot tub 
    • Fire pit
    • DJ booth ( equipment available upon request ) and bar area
Sports / Activities
Ø

Sports

  • Climbing wall
  • Golf course nearby ($)
  • Kayaking
  • Non-motorized water sports
  • Snorkeling
  • Tennis

Activities

  • Aerobics
  • Bicycles
  • Bingo
  • Dance lessons
  • Fitness center
  • Spanish lessons
  • Spinning
  • Stretching sessions
  • Yoga
Woodward camp of  1858  m²  for all levels  ($)

Activities offered: 
  • Indoor skateboarding and BMX biking
  • Dryland snowboarding and skiing
  • Scoorter
  • Parkour
  • Cheer and Dance
  • Digita Media

Minimun age to play is 7 years old. Written parental consent is necessary for guests under 18.

Open daily from 12:00 pm to 10 pm 
Internet
Ø

WiFi available in :

  • The entire complex

Internet for Business

Family Collection
Ø
Kid-Friendly Fun

You’re going on a family vacation! Great! Where do you go? Where do you stay? Does the hotel have a water park? Will your teen get bored? So many questions! That’s why we’ve compiled our Family Collection, catered to the wants and needs of all types of families. So you can spend more time teasing your teen about singing Justin Bieber at karaoke or bonding over that time Grandma fell out of the canoe.

WHO ARE YOU TRAVELLING WITH?

CHILDREN UP TO AGE 12
For the Little Ones and Tweens
With fun-filled kids’ clubs and activities galore, your children might never want to leave!

TEENS AGED 13 TO 16
Cool for Teens
Surf simulators, arcade games, DJ classes – your teens won’t even have time to miss Snapchat!

SWIM FANS
Water Parks
Spend hours of aqua fun at these hotels with awesome water parks and surf simulators.

JUST YOU AND THE KIDS
Single Parents
Moms or dads travelling alone with kids under 13 can benefit from reduced rates and even free stays for their little ones.

FAMILIES OF 5 OR MORE
Big Fun for Big Families
Big families are the stars at these hotels with spacious rooms and/or luxurious suites.

To find out if this hotel meets the needs of your family, and see which specific inclusions apply to this hotel, please refer to "Family Collection" Inclusions in the "Inclusions" section.  
May be available with some room categories, according to the property
Restaurants / Bars
Ø
  • This information is for informational purposes only and can change depending of the occupancy and season.
    • Disco
  • Restaurant(s)

    • The market
      Image bar
      • Breakfast : Buffet Restaurant
      • Dinner : Buffet Restaurant
      • Evening dress code: Casual
    • Pizzeto
      Image bar
      • Dinner : À la Carte Italian
      • Evening dress code: Casual
      Wood stove pizza, salads, soups and pastas.
    • Frida
      Image bar
      • Dinner : À la Carte Mexican
      • Evening dress code: Formal
    • Zen
      Image bar
      • Dinner : À la Carte Asian
      • Evening dress code: Semi-formal
    • Ipanema
      Image bar
      • Dinner : À la Carte Brazilian
      • Evening dress code: Formal
    • Cafetto
      Image bar
      • Breakfast : Continental Breakfast
      • Lunch : Snack Bar
      • Evening dress code: Casual
    • Toro
      Image bar
      • Minimum age : 18 years old
      • Lunch : Buffet Restaurant
      • Dinner : À la Carte Steakhouse
      • Evening dress code: Formal
    • Ciao
      Image bar
      • Minimum age : 18 years old
      • Dinner : À la Carte Italian
      • Evening dress code: Formal
    • Le petit cochon
      Image bar
      • Minimum age : 18 years old
      • Dinner : À la Carte French
      • Evening dress code: Formal
    • Float
      Image bar
      • Lunch : Snack Bar
    • Dive
      Image bar
      • Minimum age : 18 years old
      • Lunch : Snack Bar
    • Los Gallos
      Image bar
      • Minimum age : 18 years old
      • Dinner : À la Carte Mexican
      • Evening dress code: Casual
  • Bar(s)

    • Sun Bar
      Image bar
      • Location : Lobby
      • Opening time : 10:00
      • Closing time : 01:00
      • Local drinks
      • International drinks
      • Premium drinks
    • Float Bar
      Image bar
      • Location : Pool
      • Opening time : 10:00
      • Closing time : 18:00
      • Local drinks
      • International drinks
    • Dive Bar
      Image bar
      • Location : Swim-up
      • Opening time : 10:00
      • Closing time : 18:00
      • Local drinks
      • International drinks
    • Martini Bar
      Image bar
      • Opening time : 10:00
      • Closing time : 23:00
      • Local drinks
      • International drinks
      • Premium drinks
    • Club Heaven
      Image bar
      • Disco
      • Opening time : 17:00
      • Closing time : 03:00
      • Local drinks
      • International drinks
    • Rhythm Bar
      Image bar
      • Location : Pool
      • Opening time : 10:00
      • Closing time : 17:00
      • Local drinks
      • International drinks
      • Premium drinks
    • Zen 2 go
      Image bar
      • Location : Lobby
      • Opening time : 10:00
      • Closing time : 23:00
      • Local drinks
      • International drinks
    • Eden
      Image bar
      • Opening time : 10:00
      • Closing time : 17:00
      • Local drinks
      • International drinks
Kids
Ø
  • Children's theme : Angelina Ballerina™, Children's theme : Barney™, Children's theme : Bob the Builder™, Children's theme : Thomas & Friends™
  • Kids' Club (ages 4 to 12)
  • 1 kids pool(s)
  • Mini-disco
  • Babysitting ($)
  • Rooms for family of five or more
Golf 2
Ø
  • There’s nothing like a good game of golf to get you in the vacation spirit, so here's some information on nearby golf course(s) offering advantageous rates locally ($).

    This information is for informational purposes only and is subject to change.,

Riviera Cancun Golf & Resort

Designed by Jack Nicklaus
Blvd. Kukulcán Km. 26, Zona Hotelera
9988487777
info@golfpromotions.mx
  • Golf Course near the property
  • 18 holes
  • Driving range ($)
  • Lockers ($)
  • Par 72
  • 7,060 yards
  • Pre-reserved tee times available
  • Formal dress code
  • Putting green
  • Teaching pro ($)
  • Club house ($)
  • Mandatory golf cart ($)
  • Minimum age to play : 14 years old
  • Pro shop ($)
  • Chipping green

Notes

External info 

Hard Rock Golf Club Riviera Maya

Designed by Robert Von Hagge
Paseo Xaman-Há s/n, Manzana 26, Playa Del Carmen
529848734990
teetimesrivieramaya@hrhrivieramaya.com
  • Golf Course near the property
  • 18 holes
  • Driving range ($)
  • Lockers ($)
  • Par 72
  • 7,144 yards
  • Formal dress code
  • Putting green
  • Teaching pro ($)
  • Club house ($)
  • Pro shop ($)
  • Chipping green

Notes

20% service fee applies.
Golf package included
  • Unlimited golf/adult/stay (some blackout dates and restrictions may apply. Tee times can be reserved 90 days prior to client arrival)
  • Transportation to and from golf course complimentary at the Hard Rock Golf Club Riviera May)
  • Available with all room categories
  • Beverages and snacks included at the Hard Rock Golf Club Riviera Maya
  • Shared golf cart included
  • Fee(s) ( a 20% service fee will apply to each round of golf played)
  • Package available from April 15, 2017 to Dec. 21, 2018

Notes

Tee times are subject to space and availability.

Unlimited Golf is combinable with the Limiteless Resort Credit 
Spa
Ø

Services ($)

  • Body Treatments
  • Massage
Wedding / Honeymoon
Ø

Free honeymoon package

  • To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.

Wedding package ($)

Honeymoon package ($)

Eco-responsible
Ø

Earth Check

EarthCheck, managed and owned by EC3 Global, is an international environmental benchmarking and certification program designed specifically for the travel and tourism industry. The EarthCheck program is built on Agenda 21 principles and is now delivered in over 70 countries across the globe.
Special offers
Ø
  • 2 children under 13 stay and eat free (2017-2018)

      • Sharing the same room with two paying adults
      • Applicable for travel:
        • Between November 1, 2017 and December 22, 2017
        • Between January 4, 2018 and March 23, 2018
        • Between April 1, 2018 and October 31, 2018
  • Resort Credit (2017-2018)

      • Up to US $1,800 that can be used towards spa treatments, golf, select tours, upgraded wine list, wedding packages and more (payable locally: 20% fees on Resort Credit purchases).

        Special:

        All booking made by April 30th, 2018 with a minimum of 3 nights will receive DOUBLE Limitless Resort Credit.

        Categories: All  Categories
        Travel window: 01-NOV-201720-DEC-2018;
      • Applicable for travel between May 1, 2017 and December 21, 2018
  • Bonus (2017-2018)

      • Book by December 31st, 2017 and get a Personal Assistant at no extra charge.*

        Benefits of a Personal Assistant:
        On-call personal assistant
        Ironing Services (2 items per person per stay)
        Express luggage delivery
        Complimentary shoe shine
        Spa tub preparation (with 24 notice)
        Personal Assistance with reservations (on and off property)
        Priority reservations to picks & mix program

        * This promotion is applicable only to the 2-Bedroom Rock Suite Platinum and the 2-Bedroom Rock Suite Platinum Rooftop.
      • Applicable for travel between February 1, 2017 and December 31, 2018
Ratings
0000) 10255 Review(s)
TripAdvisor rating
0000)
TripAdvisor rating : Last 3 reviews
Ø

Hard Rock 00000 December 11, 2017

  • Awesome vacation. This place is a blast! Very fun atmosphere, extremely friendly staff. Our bell boy alex was very helpful. Along with morphy. And the activity staff at the heaven pool were so much...
  • Adamjams

I was here for my cousins wedding! 00000 December 10, 2017

  • I love the wedding, lost and found service is great! If you wver lose something, go with Nail at lost and found! Hes very helpful. The hotel in general is great! Just be prepared for walking and...
  • briagarz

Holiday to Remember 😍 00000 December 9, 2017

  • My partner and I regularly travel and I have to say this trip will be one that I will never forget. We stayed in the adult and child side of the resort as we like to sleep early and thought that the...
  • patriciah340
Transat rating
88888
Ø

Hotel Ranking Descriptions

★★★★★ A luxury resort offering first-class accommodation along with a very wide range of services and facilities.
★★★★ A superior resort offering a high standard of accommodation along with a wide array of services and facilities.
★★★ An intermediate resort offering a good price/quality ratio along with pleasant accommodation and various services.
★★ A standard resort offering comfortable accommodation and basic services.
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