MONTREAL, June 27, 2016 /CNW Telbec/ - Air Transat is proud to be listed as one of the most customer-oriented airlines, according to a recent survey carried out by Protégez-Vous among Quebec consumers.
The Protégez-Vous customer satisfaction survey, which ranked companies according to their customer service, placed Air Transat in the "above-average satisfaction" group, third after Porter and KLM. These airlines were evaluated on various criteria, such as the importance given to clients, staff courteousness, product and service knowledge, timely and efficient service, problem-solving skills, prices, product or service quality, and the overall satisfaction of consumers.
"The client has always been Transat's first priority, so it's an honour for us that our brand is among the most loved by consumers who participated in this survey," states Annick Guérard, President and General Manager of Transat Tours Canada. "These results confirm that customer service is at the heart of our culture, and that our attentive, courteous and professional staff set us apart," she adds.
Between March 7 and 28, 2016, more than 3,000 people participated in the customer service survey at DataConso.ca, the Protégez-Vous consumer community. To see the survey, visit http://www.protegez-vous.ca/Argent/service-clientele.
Protégez-Vous is an independent, not-for-profit organization that has been fully dedicated to informing and educating Quebec consumers for more than 40 years. Its mission is to inform, teach and guide Quebec consumers by providing them with reliable tools and information about the products and services of the consumer world. Protégez-Vous is a member of International Consumer Research and Testing, which consists of more than 35 organizations on all continents, and whose main activity is to test consumer products.
About Air Transat
Air Transat is Canada's leading holiday travel airline. Every year, it carries some three million passengers to nearly 60 destinations in 30 countries aboard its fleet of Boeing narrow-body and Airbus wide-body jets. The company employs more than 2,500 people. Air Transat is a business unit of Transat A.T. Inc., an integrated international tour operator with more than 60 destination countries and that distributes products in over 50 countries. Air Transat was named Best North American Leisure Airline at the Skytrax annual World Airline Awards, held in June 2015.
SOURCE Transat A.T. Inc.
Caroline Gagnon, Public Relations and Marketing Advisor, Transat Tours Canada, 514-987-1616, ext. 4662