2017-08-01 - Clarification on flight TS157
Following yesterday’s violent late-afternoon thunderstorms in Montreal, some of our flights from Europe and the South had to be diverted to other airports. Unfortunately, this unusual situation beyond our control caused delays of several hours for our passengers.
Flight TS157, an Airbus A330 from Brussels with 336 passengers on board, had to land in Ottawa instead of Montreal. Nearly 30 planes with several airlines, including Air Transat, were diverted to Ottawa, creating exceptional traffic there. As a result, Ottawa airport staff were unable to provide with loading bridges or stairs that would have enabled the passengers on the Brussels flight to disembark or our ground crews to replenish the aircraft’s empty drinking water reservoir.
The delays that affected our passengers yesterday were caused mainly by congestion on the ramp at Ottawa airport as well as by delays in refuelling our aircraft. The shortage of fuel on TS157 also explains the lack of air conditioning on board for a time.
We sincerely regret the inconveniences for our passengers caused by this situation that was beyond our control.
2017-01-09 - AirHelp corrects its latest ranking following an error
The media carried reports on the latest AirHelp world airlines ranking, published November 12, 2016, in which Air Transat placed 70th by mistake. Air Transat moved up to 15th place in this ranking in early January after AirHelp corrected the score it gave our carrier for its on-time performance, replacing the initial grade of 2.3/10 with 8/10. The new score is more representative of the excellent service that Air Transat provides to its customers on both sides of the Atlantic.
The AirHelp ranking, published twice a year, evaluates some 80 airlines worldwide on the quality of their service, their on-time performance and the efficiency of their handling of compensation claims. Air Transat was included for the first time in this ranking.