Clarifications

Warning concerning information circulating on the Web

Transat wishes to advise the media that it in no way ensures the accuracy and completeness of information circulating on the Web about the company, including its business units, particularly on sites such as Wikipedia. The way these sites are operated, as well as the multitude of people able to change their content, have led, and will continue to lead, to information quality problems. Transat posts background information on its own website and has a media service available for journalists.

Following are clarifications that Transat considers to be important. It should not be assumed, however, that an article or report that does not appear in this section contains only accurate information and the company makes no commitment to correct all inaccuracies.

2017-01-09 - AirHelp corrects its latest ranking following an error

The media carried reports on the latest AirHelp world airlines ranking, published November 12, 2016, in which Air Transat placed 70th by mistake. Air Transat moved up to 15th place in this ranking in early January after AirHelp corrected the score it gave our carrier for its on-time performance, replacing the initial grade of 2.3/10 with 8/10. The new score is more representative of the excellent service that Air Transat provides to its customers on both sides of the Atlantic.

The AirHelp ranking, published twice a year, evaluates some 80 airlines worldwide on the quality of their service, their on-time performance and the efficiency of their handling of compensation claims. Air Transat was included for the first time in this ranking.